Goodwill (Tables)

9 Months Ended

Sep. 30, 2015

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of Goodwill

The changes in the carrying amount of goodwill are as follows:

In thousands	Customer Interaction			Trillium Software	Total
Balance at December 31, 2014	$	248,891		149,273	$	398,164
Purchase consideration	41,845			—	41,845
Write-off related to disposition of assets	(11,099		)	—	(11,099		)
Impairment	(209,938		)	—	(209,938		)
Balance at September 30, 3015	$	69,699		149,273	$	218,972