Business Segments (Tables)

9 Months Ended

Sep. 30, 2014

	Three Months Ended September 30,
In thousands	2014			2013
Operating revenues
Customer Interaction	$	121,078		$	121,338
Trillium Software	13,043			13,635
Total operating revenues	$	134,121		$	134,973

Operating income
Customer Interaction	$	7,601		$	5,559
Trillium Software	3,318			3,931
Corporate	(379		)	(1,130		)
Total operating income	$	10,540		$	8,360

Income from continuing operations before income taxes	$	10,540		8,360
Interest expense	716			$	754
Interest income	(75		)	(25		)
Other, net	(581		)	536
Total income from continuing operations before income taxes	$	10,480		$	7,095

	Nine Months Ended September 30,
In thousands	2014			2013
Operating revenues
Customer Interaction	$	367,133		$	367,928
Trillium Software	40,025			39,502
Total operating revenues	$	407,158		$	407,430

Operating income
Customer Interaction	$	18,743		$	22,600
Trillium Software	9,662			10,969
Corporate	(2,299		)	(3,392		)
Total operating income	$	26,106		$	30,177

Income from continuing operations before income taxes	$	26,106		$	30,177
Interest expense	2,153			2,336
Interest income	(204		)	(76		)
Other, net	1,228			(600		)
Total income from continuing operations before income taxes	$	22,929		$	28,517

- Definition

Tabular disclosure of the profit or loss and total assets for each reportable segment. An entity discloses certain information on each reportable segment if the amounts (a) are included in the measure of segment profit or loss reviewed by the chief operating decision maker or (b) are otherwise regularly provided to the chief operating decision maker, even if not included in that measure of segment profit or loss.

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