Business Segments (Tables)

6 Months Ended

Jun. 30, 2014

	Three months ended June 30,
In thousands	2014			2013
Operating revenues
Customer Interaction	$	127,321		$	126,952
Trillium Software	12,989			13,153
Total operating revenues	$	140,310		$	140,105

Operating income (loss)
Customer Interaction	$	9,192		$	10,135
Trillium Software	2,749			3,410
Corporate	(954		)	(1,132		)
Total operating income	$	10,987		$	12,413

Income from continuing operations before income taxes	$	10,987		12,413
Interest expense	710			$	779
Interest income	(81		)	(29		)
Other, net	1,075			82
Total income from continuing operations before income taxes	$	9,283		$	11,581

	Six months ended June 30,
In thousands	2014			2013
Operating revenues
Customer Interaction	$	246,055		$	246,590
Trillium Software		26,982			25,867
Total operating revenues	$	273,037		$	272,457

Operating income
Customer Interaction	$	11,142		$	17,041
Trillium Software		6,344			7,038
Corporate		(1,920	)		(2,262	)
Total operating income	$	15,566		$	21,817

Income (loss) from continuing operations before income taxes	$	15,566		$	21,817
Interest expense		1,437			1,582
Interest income		(129	)		(51	)
Other, net		1,809			(1,136	)
Total income (loss) from continuing operations before income taxes	$	12,449		$	21,422

- Definition

Tabular disclosure of the profit or loss and total assets for each reportable segment. An entity discloses certain information on each reportable segment if the amounts (a) are included in the measure of segment profit or loss reviewed by the chief operating decision maker or (b) are otherwise regularly provided to the chief operating decision maker, even if not included in that measure of segment profit or loss.

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