Segment Reporting - Financial Information by Segment (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023
Segment Reporting Information [Line Items]
Operating revenue	$ 185,242	$ 191,492
Segment labor expense	93,769	97,968
Other segment operating expense	79,425	80,241
Restructuring expense	2,402	5,687
Contribution margin	9,646	7,596
Overhead Allocation	0	0
Goodwill and intangible assets impairment charges	3,168	0
EBITDA (unaudited)	6,478	7,596
Depreciation and amortization expense	4,385	4,237
Operating income (loss)	2,093	3,359
Operating Segments | Marketing Services
Segment Reporting Information [Line Items]
Operating revenue	50,332	52,910
Segment labor expense	26,440	30,938
Other segment operating expense	11,468	12,351
Restructuring expense	0	0
Contribution margin	12,424	9,621
Overhead Allocation	4,074	2,984
Goodwill and intangible assets impairment charges	3,168
EBITDA (unaudited)	5,182	6,637
Depreciation and amortization expense	1,459	1,093
Operating income (loss)	3,723	5,544
Operating Segments | Customer Care
Segment Reporting Information [Line Items]
Operating revenue	52,918	53,620
Segment labor expense	34,175	35,345
Other segment operating expense	6,260	6,013
Restructuring expense	0	0
Contribution margin	12,483	12,262
Overhead Allocation	2,355	2,774
Goodwill and intangible assets impairment charges	0
EBITDA (unaudited)	10,128	9,488
Depreciation and amortization expense	207	500
Operating income (loss)	9,921	8,988
Operating Segments | Fulfillment & Logistics Services
Segment Reporting Information [Line Items]
Operating revenue	81,992	84,962
Segment labor expense	20,263	19,418
Other segment operating expense	52,770	53,797
Restructuring expense	0	0
Contribution margin	8,959	11,747
Overhead Allocation	3,198	2,891
Goodwill and intangible assets impairment charges	0
EBITDA (unaudited)	5,761	8,856
Depreciation and amortization expense	1,256	1,142
Operating income (loss)	4,505	7,714
Restructuring
Segment Reporting Information [Line Items]
Operating revenue	0	0
Segment labor expense	0	0
Other segment operating expense	0	0
Restructuring expense	2,402	5,687
Contribution margin	(2,402)	(5,687)
Overhead Allocation	0	0
Goodwill and intangible assets impairment charges	0
EBITDA (unaudited)	(2,402)	(5,687)
Depreciation and amortization expense	0	0
Operating income (loss)	(2,402)	(5,687)
Unallocated Corporate
Segment Reporting Information [Line Items]
Operating revenue	0	0
Segment labor expense	12,891	12,267
Other segment operating expense	8,927	8,080
Restructuring expense	0	0
Contribution margin	(21,818)	(20,347)
Overhead Allocation	(9,627)	(8,649)
Goodwill and intangible assets impairment charges	0
EBITDA (unaudited)	(12,191)	(11,698)
Depreciation and amortization expense	1,463	1,502
Operating income (loss)	$ (13,654)	$ (13,200)