Segment Reporting (Tables)

12 Months Ended

Dec. 31, 2024

Segment Reporting [Abstract]

Financial Information by Segment

The following table presents financial information by segment year ended December 31, 2024:

(In thousands)	Marketing Services		Customer Care		Fulfillment & Logistics		Restructuring		Unallocated Corporate		Total
Operating revenue	$	50,332	$	52,918	$	81,992	$	—	$	—	$	185,242
Segment labor expense	26,440		34,175		20,263		—		12,891		93,769
Other segment operating expense	11,468		6,260		52,770		—		8,927		79,425
Restructuring expense	—		—		—		2,402		—		2,402
Contribution margin	$	12,424	$	12,483	$	8,959	$	(2,402)	$	(21,818)	$	9,646
Overhead Allocation	4,074		2,355		3,198		—		(9,627)		—
Goodwill and intangible assets impairment charges	3,168		—		—		—		—		3,168
EBITDA (unaudited)	$	5,182	$	10,128	$	5,761	$	(2,402)	$	(12,191)	$	6,478
Depreciation and amortization expense	1,459		207		1,256		—		1,463		4,385
Operating income (loss)	$	3,723	$	9,921	$	4,505	$	(2,402)	$	(13,654)	$	2,093

The following table presents financial information by segment year ended December 31, 2023:

(In thousands)	Marketing Services		Customer Care		Fulfillment & Logistics		Restructuring		Unallocated Corporate		Total
Operating revenue	$	52,910	$	53,620	$	84,962	$	—	$	—	$	191,492
Segment labor expense	30,938		35,345		19,418		—		12,267		97,968
Other segment operating expense	12,351		6,013		53,797		—		8,080		80,241
Restructuring expense	—		—		—		5,687		—		5,687
Contribution margin	$	9,621	$	12,262	$	11,747	$	(5,687)	$	(20,347)	$	7,596
Overhead allocation	2,984		2,774		2,891		—		(8,649)		—
EBITDA (unaudited)	$	6,637	$	9,488	$	8,856	$	(5,687)	$	(11,698)	$	7,596
Depreciation and amortization expense	1,093		500		1,142		—		1,502		4,237
Operating income (loss)	$	5,544	$	8,988	$	7,714	$	(5,687)	$	(13,200)	$	3,359