Segment Reporting (Tables)

9 Months Ended

Sep. 30, 2024

Segment Reporting [Abstract]

Financial Information by Segment

The following table presents financial information by segment for the three months ended September 30, 2024:

In thousands	Marketing Services		Customer Care		Sales Services		Fulfillment & Logistics		Restructuring		Unallocated Corporate		Total
Revenue	$	9,050	$	13,068	$	4,205	$	21,307	$	—	$	—	$	47,630
Segment operating expense	6,158		9,995		3,318		19,192		836		5,195		44,694
Contribution margin (loss)	$	2,892	$	3,073	$	887	$	2,115	$	(836)	$	(5,195)	$	2,936
Overhead allocation	792		567		189		775		—		(2,323)		—
Depreciation and amortization	167		44		198		266		—		363		1,038
Operating income (loss)	$	1,933	$	2,462	$	500	$	1,074	$	(836)	$	(3,235)	$	1,898

The following table presents financial information by segment for the three months ended September 30, 2023:

In thousands	Marketing Services		Customer Care		Sales Services		Fulfillment & Logistics		Restructuring		Unallocated Corporate		Total
Revenue	$	10,591	$	11,832	$	2,166	$	22,530	$	—	$	—	$	47,119
Segment operating expense	8,370		9,380		1,959		18,995		—		4,549		43,253
Contribution margin (loss)	$	2,221	$	2,452	$	207	$	3,535	$	—	$	(4,549)	$	3,866
Overhead allocation	706		668		—		680		—		(2,054)		—
Depreciation and amortization	71		57		196		249		—		379		952
Operating income (loss)	$	1,444	$	1,727	$	11	$	2,606	$	—	$	(2,874)	$	2,914

The following table presents financial information by segment for the nine months ended September 30, 2024:

In thousands	Marketing Services		Customer Care		Sales Services		Fulfillment & Logistics		Restructuring Expense		Unallocated Corporate		Total
Revenue	$	25,709	$	37,894	$	13,281	$	61,229	$	—	$	—	$	138,113
Segment operating expense	19,355		28,856		9,891		54,348		2,116		16,795		131,361
Contribution margin (loss)	$	6,354	$	9,038	$	3,390	$	6,881	$	(2,116)	$	(16,795)	$	6,752
Overhead allocation	2,454		1,761		587		2,403		—		(7,205)		—
Depreciation and amortization	509		160		589		757		—		1,091		3,106
Operating income (loss)	$	3,391	$	7,117	$	2,214	$	3,721	$	(2,116)	$	(10,681)	$	3,646

The following table presents financial information by segment for the nine months ended September 30, 2023:

In thousands	Marketing Services		Customer Care		Sales Services		Fulfillment & Logistics		Restructuring Expense		Unallocated Corporate		Total
Revenue	$	32,751	$	38,372	$	7,253	$	63,625	$	—	$	—	$	142,001
Segment operating expense	26,464		30,259		6,275		54,435		—		15,880		133,313
Contribution margin (loss)	$	6,287	$	8,113	$	978	$	9,190	$	—	$	(15,880)	$	8,688
Overhead allocation	2,261		2,102		—		2,203		—		(6,566)		—
Depreciation and amortization	167		438		586		736		—		1,124		3,051
Operating income (loss)	$	3,859	$	5,573	$	392	$	6,251	$	—	$	(10,438)	$	5,637