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Stock-based Compensation (Details)
$ / shares in Units, shares in Millions, $ in Millions
12 Months Ended
Dec. 31, 2016
USD ($)
Offering_Period
$ / shares
shares
Dec. 31, 2015
USD ($)
$ / shares
shares
Dec. 31, 2014
USD ($)
$ / shares
Stock Incentive Plans      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Stock-based compensation cost | $ $ 262 $ 294 $ 298
Tax benefit | $ (77) (99) (90)
Stock-based compensation cost, net of tax | $ $ 185 $ 195 208
Number of shares reserved for issuance to recipient (in shares) 187.0    
Number of shares available for future grant (in shares) 10.0    
Stock Options      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Expiration from date of award (in years) 10 years    
Share-based Compensation Arrangement by Share-based Payment Award, Options, Outstanding [Roll Forward]      
Outstanding at beginning of period 20.0    
Granted 3.8    
Exercised (2.2)    
Forfeited/expired (1.0)    
Outstanding at end of period 20.6 20.0  
Share-based Compensation Arrangement by Share-based Payment Award, Options, Additional Disclosures [Abstract]      
Outstanding- weighted average exercise price at beginning of period (in dollars per share) | $ / shares $ 43.90    
Granted | $ / shares 41.18    
Exercised | $ / shares 35.93    
Forfeited/expired | $ / shares 49.06    
Outstanding- weighted average price per share end of period (in dollars per share) | $ / shares $ 44.01 $ 43.90  
Weighted Average Remaining Contractual Term (years) 6 years 9 months 18 days    
Aggregate Intrinsic Value | $ $ 239    
Number of shares exercisable at the end of the period 13.0    
Weighted Average Exercise Price per Share, Exercisable at the end of the period | $ / shares $ 43.26    
Weighted Average Remaining Contractual Term (years), Exercisable at the end of the period 5 years 8 months 12 days    
Aggregate Intrinsic Value, Exercisable at the end of the Period | $ $ 161    
Intrinsic value of stock options exercised during the period | $ 25 $ 9 151
Employee Service Share-based Compensation, Aggregate Disclosures [Abstract]      
Unrecognized compensation cost, non vested awards at period end | $ $ 64    
Weighted average period unrecognized compensation costs to be recognized (in years) 2 years    
Cash received from option exercises | $ $ 186 $ 167 $ 332
Share-based Compensation Arrangement by Share-based Payment Award, Fair Value Assumptions and Methodology [Abstract]      
Expected term 5 years 2 months 15 days 5 years 1 month 27 days 5 years 2 months 23 days
Expected volatility 37.00% 39.00% 37.00%
Weighted average grant-date fair value per share | $ / shares $ 12.33 $ 13.47 $ 19.26
Stock Options | Minimum      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Vesting period 3 years    
Share-based Compensation Arrangement by Share-based Payment Award, Fair Value Assumptions and Methodology [Abstract]      
Expected dividend yield 1.35% 1.51% 0.94%
Risk-free interest rate 1.13% 1.43% 1.57%
Stock Options | Maximum      
Share-based Compensation Arrangement by Share-based Payment Award, Fair Value Assumptions and Methodology [Abstract]      
Expected dividend yield 2.46% 1.85% 1.77%
Risk-free interest rate 1.84% 1.72% 1.86%
Exercise of stock options [Member]      
Employee Service Share-based Compensation, Aggregate Disclosures [Abstract]      
Cash received from option exercises | $ $ 80 $ 23 $ 186
Restricted Stock and Restricted Stock Units      
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Nonvested, Number of Shares [Roll Forward]      
Nonvested shares at the beginning of the period 16.5    
Granted 5.5    
Vested (5.3)    
Forfeited (1.6)    
Non vested shares at the end of the period 15.1 16.5  
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Nonvested, Weighted Average Grant Date Fair Value [Roll Forward]      
Weighted Average Grant-Date Fair Value per Share, Non vested shares at the beginning of the period | $ / shares $ 45.59    
Granted | $ / shares 42.87    
Vested | $ / shares 44.43    
Forfeited | $ / shares 46.05    
Weighted Average Grant-Date Fair Value Per Share, Nonvested shares at the end of the period | $ / shares $ 44.96 $ 45.59  
Total fair value of shares vested during the period | $ $ 223    
Employee Stock Purchase Plan      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Number of shares reserved for issuance to recipient (in shares) 74.0    
Share-based Compensation Arrangement by Share-based Payment Award, Fair Value Assumptions and Methodology [Abstract]      
Expected volatility 36.00% 35.00% 23.00%
Expected dividend yield 1.87% 1.82% 1.07%
Risk-free interest rate 0.25% 0.01% 0.04%
Weighted average grant-date fair value per share | $ / shares $ 8.61 $ 8.62 $ 11.80
Employee Stock Purchase Plan [Abstract]      
Percentage of earnings eligible employees may have withheld under the employee stock purchase plan 10.00%    
Number of offering periods | Offering_Period 4    
Number of months each offering period lasts beginning January 1 and July 1 each year (in months) 3 months    
Percentage of the lower of fair market value of the unit on the commencement date or the fair market value of unit on the last trading day of the offering period 85.00%    
Number of shares sold through the plan (in shares) 43.0    
Restricted Stock      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Expiration from date of award (in years) 5 years    
Employee Service Share-based Compensation, Aggregate Disclosures [Abstract]      
Unrecognized compensation cost, non vested awards at period end | $ $ 468    
Weighted average period unrecognized compensation costs to be recognized (in years) 3 years    
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Nonvested, Weighted Average Grant Date Fair Value [Roll Forward]      
Granted | $ / shares   $ 43.24 $ 58.21
Total fair value of shares vested during the period | $   $ 211 $ 278