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Condensed Consolidated Balance Sheets (Unaudited) (Parenthetical) (USD $)
In Millions, except Per Share data, unless otherwise specified
Mar. 31, 2015
Dec. 31, 2014
Current assets:    
Allowance for bad debts $ 175us-gaap_AllowanceForDoubtfulAccountsReceivableCurrent $ 137us-gaap_AllowanceForDoubtfulAccountsReceivableCurrent
Accumulated depreciation $ 11,246us-gaap_AccumulatedDepreciationDepletionAndAmortizationPropertyPlantAndEquipment $ 11,007us-gaap_AccumulatedDepreciationDepletionAndAmortizationPropertyPlantAndEquipment
Shareholders' equity:    
Common stock, par value (in dollars per share) $ 2.50us-gaap_CommonStockParOrStatedValuePerShare $ 2.50us-gaap_CommonStockParOrStatedValuePerShare
Common stock, shares authorized (in shares) 2,000us-gaap_CommonStockSharesAuthorized 2,000us-gaap_CommonStockSharesAuthorized
Common stock, shares issued (in shares) 1,071us-gaap_CommonStockSharesIssued 1,071us-gaap_CommonStockSharesIssued
Treasury shares (in shares) 222us-gaap_TreasuryStockShares 223us-gaap_TreasuryStockShares