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Consolidated Statements of Operations (USD $)
In Millions, except Per Share data, unless otherwise specified
12 Months Ended
Dec. 31, 2014
Dec. 31, 2013
Dec. 31, 2012
Revenue:      
Services $ 25,039us-gaap_SalesRevenueServicesNet $ 22,257us-gaap_SalesRevenueServicesNet $ 22,196us-gaap_SalesRevenueServicesNet
Product sales 7,831us-gaap_SalesRevenueGoodsNet 7,145us-gaap_SalesRevenueGoodsNet 6,307us-gaap_SalesRevenueGoodsNet
Total revenue 32,870us-gaap_SalesRevenueNet 29,402us-gaap_SalesRevenueNet 28,503us-gaap_SalesRevenueNet
Operating costs and expenses:      
Cost of services 21,060us-gaap_CostOfServices 18,959us-gaap_CostOfServices 18,447us-gaap_CostOfServices
Cost of sales 6,599us-gaap_CostOfGoodsSold 5,972us-gaap_CostOfGoodsSold 5,322us-gaap_CostOfGoodsSold
Loss Contingency, Loss in Period (195)us-gaap_LossContingencyLossInPeriod 1,000us-gaap_LossContingencyLossInPeriod 300us-gaap_LossContingencyLossInPeriod
General and administrative 309us-gaap_GeneralAndAdministrativeExpense 333us-gaap_GeneralAndAdministrativeExpense 275us-gaap_GeneralAndAdministrativeExpense
Total operating costs and expenses 27,773us-gaap_CostsAndExpenses 26,264us-gaap_CostsAndExpenses 24,344us-gaap_CostsAndExpenses
Operating income 5,097us-gaap_OperatingIncomeLoss 3,138us-gaap_OperatingIncomeLoss 4,159us-gaap_OperatingIncomeLoss
Interest expense, net of interest income of $13, $8, and $7 (383)us-gaap_InterestIncomeExpenseNonoperatingNet (331)us-gaap_InterestIncomeExpenseNonoperatingNet (298)us-gaap_InterestIncomeExpenseNonoperatingNet
Other, net (2)us-gaap_OtherNonoperatingIncomeExpense (43)us-gaap_OtherNonoperatingIncomeExpense (39)us-gaap_OtherNonoperatingIncomeExpense
Income from continuing operations before income taxes 4,712us-gaap_IncomeLossFromContinuingOperationsBeforeIncomeTaxesExtraordinaryItemsNoncontrollingInterest 2,764us-gaap_IncomeLossFromContinuingOperationsBeforeIncomeTaxesExtraordinaryItemsNoncontrollingInterest 3,822us-gaap_IncomeLossFromContinuingOperationsBeforeIncomeTaxesExtraordinaryItemsNoncontrollingInterest
Provision for income taxes (1,275)us-gaap_IncomeTaxExpenseBenefit (648)us-gaap_IncomeTaxExpenseBenefit (1,235)us-gaap_IncomeTaxExpenseBenefit
Income from continuing operations 3,437us-gaap_IncomeLossFromContinuingOperationsIncludingPortionAttributableToNoncontrollingInterest 2,116us-gaap_IncomeLossFromContinuingOperationsIncludingPortionAttributableToNoncontrollingInterest 2,587us-gaap_IncomeLossFromContinuingOperationsIncludingPortionAttributableToNoncontrollingInterest
Income from discontinued operations, net of income tax (provision) benefit of $(9), $1, and $82 64us-gaap_IncomeLossFromDiscontinuedOperationsNetOfTax 19us-gaap_IncomeLossFromDiscontinuedOperationsNetOfTax 58us-gaap_IncomeLossFromDiscontinuedOperationsNetOfTax
Net income 3,501us-gaap_ProfitLoss 2,135us-gaap_ProfitLoss 2,645us-gaap_ProfitLoss
Noncontrolling interest in net income of subsidiaries (1)us-gaap_NetIncomeLossAttributableToNoncontrollingInterest (10)us-gaap_NetIncomeLossAttributableToNoncontrollingInterest (10)us-gaap_NetIncomeLossAttributableToNoncontrollingInterest
Net income attributable to company 3,500us-gaap_NetIncomeLoss 2,125us-gaap_NetIncomeLoss 2,635us-gaap_NetIncomeLoss
Amounts attributable to company shareholders:      
Income from continuing operations 3,436us-gaap_IncomeLossFromContinuingOperations 2,106us-gaap_IncomeLossFromContinuingOperations 2,577us-gaap_IncomeLossFromContinuingOperations
Income from discontinued operations, net 64us-gaap_IncomeLossFromDiscontinuedOperationsNetOfTaxAttributableToReportingEntity 19us-gaap_IncomeLossFromDiscontinuedOperationsNetOfTaxAttributableToReportingEntity 58us-gaap_IncomeLossFromDiscontinuedOperationsNetOfTaxAttributableToReportingEntity
Net income attributable to company $ 3,500us-gaap_NetIncomeLoss $ 2,125us-gaap_NetIncomeLoss $ 2,635us-gaap_NetIncomeLoss
Basic income per share attributable to company shareholders:      
Income from continuing operations (in dollars per share) $ 4.05us-gaap_IncomeLossFromContinuingOperationsPerBasicShare $ 2.35us-gaap_IncomeLossFromContinuingOperationsPerBasicShare $ 2.78us-gaap_IncomeLossFromContinuingOperationsPerBasicShare
Income (loss) from discontinued operations, net (in dollars per share) $ 0.08us-gaap_IncomeLossFromDiscontinuedOperationsNetOfTaxPerBasicShare $ 0.02us-gaap_IncomeLossFromDiscontinuedOperationsNetOfTaxPerBasicShare $ 0.07us-gaap_IncomeLossFromDiscontinuedOperationsNetOfTaxPerBasicShare
Net income per share (in dollars per share) $ 4.13us-gaap_EarningsPerShareBasic $ 2.37us-gaap_EarningsPerShareBasic $ 2.85us-gaap_EarningsPerShareBasic
Diluted income per share attributable to company shareholders:      
Income from continuing operations (in dollars per share) $ 4.03us-gaap_IncomeLossFromContinuingOperationsPerDilutedShare $ 2.33us-gaap_IncomeLossFromContinuingOperationsPerDilutedShare $ 2.78us-gaap_IncomeLossFromContinuingOperationsPerDilutedShare
Income (loss) from discontinued operations, net (in dollars per share) $ 0.08us-gaap_IncomeLossFromDiscontinuedOperationsNetOfTaxPerDilutedShare $ 0.03us-gaap_IncomeLossFromDiscontinuedOperationsNetOfTaxPerDilutedShare $ 0.06us-gaap_IncomeLossFromDiscontinuedOperationsNetOfTaxPerDilutedShare
Net income per share (in dollars per share) $ 4.11us-gaap_EarningsPerShareDiluted $ 2.36us-gaap_EarningsPerShareDiluted $ 2.84us-gaap_EarningsPerShareDiluted
Basic weighted average common shares outstanding (in shares) 848us-gaap_WeightedAverageNumberOfSharesOutstandingBasic 898us-gaap_WeightedAverageNumberOfSharesOutstandingBasic 926us-gaap_WeightedAverageNumberOfSharesOutstandingBasic
Diluted weighted average common shares outstanding (in shares) 852us-gaap_WeightedAverageNumberOfDilutedSharesOutstanding 902us-gaap_WeightedAverageNumberOfDilutedSharesOutstanding 928us-gaap_WeightedAverageNumberOfDilutedSharesOutstanding