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Stock-based Compensation (Details) (USD $)
In Millions, except Per Share data, unless otherwise specified
12 Months Ended
Dec. 31, 2013
Dec. 31, 2012
Dec. 31, 2011
Stock Incentive Plans
     
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Stock-based compensation cost $ 264 $ 217 $ 198
Tax benefit (81) (67) (61)
Stock-based compensation cost, net of tax 183 150 137
Number of shares reserved for issuance to recipient (in shares) 172    
Number of shares available for future grant (in shares) 28    
Stock Options
     
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Expiration from date of award (in years) 10 years    
Share-based Compensation Arrangement by Share-based Payment Award, Options, Outstanding [Roll Forward]      
Outstanding at beginning of period 18.1    
Granted 5.4    
Exercised (4.7)    
Forfeited/expired (0.7)    
Outstanding at end of period 18.1 18.1  
Share-based Compensation Arrangement by Share-based Payment Award, Options, Additional Disclosures [Abstract]      
Outstanding- weighted average exercise price at beginning of period (in dollars per share) $ 32.23    
Granted $ 43.06    
Exercised $ 27.35    
Forfeited/expired $ 37.37    
Outstanding- weighted average price per share end of period (in dollars per share) $ 36.57 $ 32.23  
Weighted Average Remaining Contractual Term (years) 7 years 37 days    
Aggregate Intrinsic Value 256    
Number of shares exercisable at the end of the period 9.0    
Weighted Average Exercise Price per Share, Exercisable at the end of the period $ 33.48    
Weighted Average Remaining Contractual Term (years), Exercisable at the end of the period 5 years 110 days    
Aggregate Intrinsic Value, Exercisable at the end of the Period 156    
Intrinsic value of stock options exercised during the period 93 12 102
Employee Service Share-based Compensation, Aggregate Disclosures [Abstract]      
Unrecognized compensation cost, non vested awards at period end 83    
Weighted average period unrecognized compensation costs to be recognized (in years) 2 years    
Cash received from option exercises 277 107 160
Share-based Compensation Arrangement by Share-based Payment Award, Fair Value Assumptions and Methodology [Abstract]      
Expected term 5 years 99 days 5 years 77 days 5 years 72 days
Expected volatility 40.00% 46.00% 40.00%
Weighted average grant-date fair value per share $ 14.34 $ 11.99 $ 15.61
Stock Options | Minimum
     
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Vesting period 3 years    
Share-based Compensation Arrangement by Share-based Payment Award, Fair Value Assumptions and Methodology [Abstract]      
Expected dividend yield 0.94% 0.99% 0.69%
Risk-free interest rate 0.77% 0.65% 0.93%
Stock Options | Maximum
     
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Vesting period 4 years    
Share-based Compensation Arrangement by Share-based Payment Award, Fair Value Assumptions and Methodology [Abstract]      
Expected dividend yield 1.33% 1.24% 1.01%
Risk-free interest rate 1.73% 1.15% 2.29%
Restricted Stock and Restricted Stock Units
     
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Nonvested, Number of Shares [Roll Forward]      
Nonvested shares at the beginning of the period 14.8    
Granted 6.6    
Vested (4.7)    
Forfeited (1.0)    
Non vested shares at the end of the period 15.7    
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Nonvested, Weighted Average Grant Date Fair Value [Roll Forward]      
Weighted Average Grant-Date Fair Value per Share, Non vested shares at the beginning of the period $ 33.17    
Granted $ 42.93    
Vested $ 32.14    
Forfeited $ 35.65    
Weighted Average Grant-Date Fair Value Per Share, Nonvested shares at the end of the period $ 37.43    
Total fair value of shares vested during the period 208    
Employee Stock Purchase Plan
     
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Number of shares reserved for issuance to recipient (in shares) 44    
Share-based Compensation Arrangement by Share-based Payment Award, Fair Value Assumptions and Methodology [Abstract]      
Expected volatility 27.00% 49.00% 38.00%
Expected dividend yield 1.12% 1.16% 0.78%
Risk-free interest rate 0.06% 0.11% 0.14%
Weighted average grant-date fair value per share $ 8.40 $ 8.93 $ 11.88
Employee Stock Purchase Plan [Abstract]      
Percentage of earnings eligible employees may have withheld under the employee stock purchase plan 10.00%    
Number of offering periods 2    
Number of months each offering period lasts beginning January 1 and July 1 each year (in months) 6 months    
Percentage of the lower of fair market value of the unit on the commencement date or the fair market value of unit on the last trading day of the offering period 85.00%    
Number of shares sold through the plan (in shares) 33    
Restricted Stock
     
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Expiration from date of award (in years) 10 years    
Employee Service Share-based Compensation, Aggregate Disclosures [Abstract]      
Unrecognized compensation cost, non vested awards at period end 420    
Weighted average period unrecognized compensation costs to be recognized (in years) 4 years    
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Nonvested, Weighted Average Grant Date Fair Value [Roll Forward]      
Granted   $ 32.17 $ 43.35
Total fair value of shares vested during the period   $ 126 $ 165
Scenario, Forecast [Member] | Employee Stock Purchase Plan
     
Employee Stock Purchase Plan [Abstract]      
Number of offering periods 4    
Number of months each offering period lasts beginning January 1 and July 1 each year (in months) 3 months