Exhibit 13

TrustCo Bank Corp NY (the “Company,” or “TrustCo”) is a savings and loan holding company headquartered in Glenville, New York.  The Company is the largest financial services company headquartered in the Capital Region of New York State, and its principal subsidiary, Trustco Bank (the “Bank” or “Trustco”), operates 148 community banking offices and 162 Automatic Teller Machines throughout the Bank’s market areas.  The Company serves 5 states and 32 counties with a broad range of community banking services.

Financial Highlights

(dollars in thousands, except per share data)	Years ended December 31,
	2019			2018			Percent Change
Income:
Net interest income	$	155,807		$	160,686			(3.04	)%
Net Income		57,840			61,445			(5.87	)
Per Share:
Basic earnings		0.597			0.637			(6.28	)
Diluted earnings		0.597			0.636			(6.13	)
Book value at period end		5.55			5.07			9.47
Average Balances:
Assets		5,161,820			4,900,450			5.33
Loans, net		3,926,199			3,746,082			4.81
Deposits		4,409,060			4,206,577			4.81
Shareholders' equity		513,489			470,814			9.06
Financial Ratios:
Return on average assets		1.12	%		1.25	%		(10.40	)
Return on average equity		11.26			13.05			(13.72	)
Consolidated tier 1 capital to:
Total assets (leverage)		10.25			10.13			1.18
Risk-adjusted assets		18.99			18.79			1.06
Common equity tier 1 capital ratio		18.99			18.79			1.06
Total capital to risk-adjusted assets		20.24			20.05			0.95
Net loans charged off to average loans		0.0002			0.0002			-
Allowance for loan losses to nonperforming loans		2.12	x		1.79	x		18.44
Efficiency ratio*		56.13	%		53.97	%		4.00
Dividend Payout ratio		45.60			42.02			8.52

Per Share information of common stock

									Range of Stock
	Basic		Diluted		Cash		Book		Price
	Earnings		Earnings		Dividend		Value		High		Low
2019
First quarter	$	0.150	$	0.150	$	0.0681	$	5.18	$	8.60	$	6.91
Second quarter		0.152		0.151		0.0681		5.32		8.22		7.38
Third quarter		0.152		0.152		0.0681		5.42		8.34		7.48
Fourth quarter		0.143		0.143		0.0681		5.55		9.03		7.89
2018
First quarter	$	0.154	$	0.153	$	0.0656	$	4.80	$	9.33	$	8.25
Second quarter		0.160		0.160		0.0656		4.87		9.35		8.35
Third quarter		0.157		0.157		0.0681		4.93		9.45		8.35
Fourth quarter		0.166		0.166		0.0681		5.07		8.53		6.51

*The Efficiency Ratio is determined by a method other than in accordance with generally accepted accounting principles (“GAAP”), which is presented in the Non-GAAP Financial Measures Reconciliation presented herein.

Page 1 of 98

Financial Highlights	1
President’s Message	3
Management’s Discussion and Analysis of Financial Condition and Results of Operations	4-32
Glossary of Terms	32-34
Management’s Report on Internal Control Over Financial Reporting	35
Report of Independent Registered Public Accounting Firm	36-38
Consolidated Financial Statements and Notes	39-87
Branch Locations	88-93
Officers and Board of Directors	94-95
General Information	96-97
Share Price Information	98

TrustCo Bank Corp NY Mission

The Mission of TrustCo Bank Corp NY is to provide an above-average return to our owners in a manner consistent with our commitment to all stakeholders of the Company and its primary subsidiary, Trustco Bank, including customers, employees, community, regulators and shareholders.

Page 2 of 98

President’s Message

Dear fellow shareholder:

Our company is now the “hometown bank” to more people than ever before.  Our team originated an impressive number of loans bank-wide in 2019 and our Florida region crossed a major mortgage milestone.  We now have over a billion dollars in loans in the great State of Florida.  We could not be more proud of the people who made this success possible and we could not be more pleased that this success is driving excellent shareholder value.

Investors increasingly are focused upon corporate sustainability.  This means different things to different people, but for us, the meaning is clear and the state of our achievement of it is readily ascertained.  Beginning in 1902, Trustco Bank built a venerable financial institution on a foundation of quality banking products delivered at a fair price.  Upon that solid foundation, and with the support of investors like yourselves, we constructed and refined an efficient and modern bank that remains committed to the same bedrock principles.  In other words, the means and methods have changed, but the heart of what we do has not.  By any definition, it is fair to call that sustainability.

To be specific on means and methods, we have improved and enhanced our technology from the platform through which we originate loans, to the teller platforms in our branches where we take deposits, to the mobile devices that enable our customers to easily integrate banking into their busy daily lives.  Importantly, all of this has been done with keen focus on data protection.  We have adapted the way we do business in order to sustain the core franchise.

And because we know these things are important to all of our stakeholders, we are making it easier to obtain up-to-date information about all of the many things that we do that enhance our sustainability.  I am pleased to unveil our new Corporate Sustainability page at www.trustcobank.com/sustainability.  There, you will be able to read about social and environmental initiatives such as our partnership with a local not-for-profit on financial literacy, our developing emergency savings initiative, our use of LED light bulbs, and our use and support of electric cars.  We also continue to enhance disclosure regarding our corporate governance in the Annual Proxy Statement.

As has always been the case, our people are our most valuable asset.  We are pleased to celebrate the diversity of a workforce that is truly reflective of the diverse communities that we serve through our network of nearly 150 branches in 5 states.  This year we have strengthened our employee tuition reimbursement program, enhanced our longevity recognition and reward program, and developed a new mentoring program, under my personal supervision, through which new assistant manager-level employees meet regularly for professional development with me and the company’s executive vice presidents.

The success of our sustainability efforts is evident in the financial reporting that follows.  Loans and deposits were both up in 2019 over 2018, non-performing assets declined over 15.8% during the same period, and we continue to enjoy the benefits of an excellent efficiency ratio. Furthermore, return on average equity was excellent in 2019 at 11.26%, while return on average assets also exceeded expectations given relevant economic factors in 2019 at 1.12%.

We are saddened this year by the loss of two long-time supporters of the bank, former directors Richard Murray and John Morris.  Also in 2019, we continued to build depth in our management team by promoting to Vice President Stacy Marble in our Operations Department, Jennifer Meadows, our Bank Secrecy Act Officer, and Adam Roselan our head of Marketing.  Please join me in wishing them long tenure and rewarding achievement.

Thank you for the trust you have placed in the Trustco team.  We look forward with great enthusiasm to the challenges of the new decade ahead and beyond.

Yours sincerely,

Robert J. McCormick

Chairman, President, and Chief Executive Officer

TrustCo Bank Corp NY

Page 3 of 98

MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

The financial review which follows will focus on the factors affecting the financial condition and results of operations of TrustCo during 2019 and, in summary form, the two preceding years.  Unless otherwise indicated, net interest income and net interest margin are presented in this discussion on a non-GAAP, taxable equivalent basis.  Balances discussed are daily averages unless otherwise described.  The consolidated financial statements and related notes and the quarterly reports to shareholders for 2019 should be read in conjunction with this review.  Reclassifications of prior year data are made where necessary to conform to the current year’s presentation.

TrustCo made significant progress in 2019 despite a challenging operating environment and mixed economic conditions.  Among the key results for 2019, in management’s view:

• Net income after taxes was $57.8 million or $0.597 diluted earnings per share in 2019;

• Period-end loans were up $188 million for 2019 compared to the prior year;

• Period-end deposits were up $176 million for 2019 compared to the prior year;

• Nonperforming assets declined $4.2 million or 15.8% to $22.4 million from year-end 2018 to year-end 2019;

• At 56.13%, the efficiency ratio remained better than our peer-group levels (see Non-GAAP Financial Measures Reconciliation), and;

• The regulatory capital levels of both the Company and the Bank improved at December 31, 2019 relative to the prior year, and the Bank continues to meet the definition of “well capitalized” for regulatory purposes.

Management believes that the Company was able to achieve these accomplishments, despite a continued mixed economy and increased regulatory expectations, by executing its long term plan focused on traditional lending criteria and balance sheet management.  Achievement of specific business goals such as the continued expansion of loans and deposits, along with tight control of operating expenses and manageable levels of nonperforming assets, is fundamental to the long term success of the Company as a whole.

Return on average equity was 11.26% in 2019 compared to 13.05% in 2018, while return on average assets was 1.12% in 2019 as compared to 1.25% in 2018.

The economic and business environment generally improved during 2019 but remains mixed with various regions of the nation experiencing uneven growth or change during the year.  Real gross domestic product (“GDP”) increased at an annual rate of 2.1% during the third quarter of 2019, the latest available information, compared to annual growth in 2018 and 2017 when GDP increased by 2.5% and 2.2% respectively.  The annual growth rate for GDP remains below the range exhibited during the robust growth periods experienced during the 1980’s and 1990’s.  However GDP growth of approximately 2% is normally considered an expanding US market and consistent with the Federal Reserve Board’s target for economic expansion.  Equity markets had a very significant increase in 2019 with growth of 25.3% in the Down Jones Industrial Average compared to a negative 3.5% in 2018.  The S&P 500 likewise was up 33.1% in 2019 as trade and tariff negotiations continued alongside a backdrop of political uncertainty in the United States and the upcoming election season.  Continued uncertainty relative to the longevity of the current economic expansion and the potential for  recession hung over markets throughout the year.  Though neither came to pass the potential of such an outcome had a moderating impact on investors.  United States Treasuries continued to experience a significantly flat yield curve during 2019 compared to historical norms with short term yields ending 2019 at 1.55%, only 37bp behind the 10 year treasury yield at year end of 1.92%.  These yields were down from 2018 year end yields of 2.45% for the 3 month treasury and 2.69% for the 10 year treasury yields.  These rates are important to the banking industry because deposit rates tend to track the changes in the shorter term treasury markets and the mortgage loans products tend to track with the 10 year treasury yields.  Beginning 2019 the yield on the 2 year Treasury bond was 2.48% and decreased 90 basis points during the year to close 2019 at 1.58% whereas the 10 year Treasury bond began 2019 at 2.69% and closed the year down 77 basis points to 1.92% at year-end.  These rate changes have a significant implication to the broader economic cycle and reflect the Federal Reserve Board’s desire to decrease shorter term rates to help continue the economic expansion and provide for target levels of employment.

Page 4 of 98

The outlook for the United States economy is complicated by political uncertainties domestically and internationally, which has led to trade disruptions and anticipation of economic slowdowns.  Corporate profits for 2019 have continued to be enhanced as a result of the 2017 Tax Cuts and Jobs Act (“Tax Act”) which reduced the overall federal corporate tax rates on business operating in the United States.  Growth in business operations and expansion of corporate activities will be necessary for broad range increases in revenues and profits.

Employment increased and unemployment generally decreased during 2019 as workers reentered the workforce and companies expanded operations to accommodate economic growth and demand for their products and services.  The unemployment rate has reached historical lows, which is generally interpreted to mean that the economy has reached full employment, which in turn historically has been an indicator of increased wage pressure and increased inflation.  The Federal Reserve Board action to decrease short term rates is to help offset the impact of these potentially negative factors in the economy.

Generally, a steady increase in economic activities is viewed as a positive for the banking and finance industries as economic growth creates additional demand for company goods and services, which in turn result in increased revenues and profits.  TrustCo like most other banking organizations prices many of their liabilities (deposits and short term debt) off of the shorter end of the Treasury maturity curve.  The average for the 3 month treasury was 14bp higher in 2019 than in 2018 with the median yield of 2.17% in 2019 up 22bp over 2018.  These trends generally reflect an increase in the cost for deposit products that price off of the short term treasury market yields.  While at the same time the average yield of the 10 year treasury has decreased to 2.14% in 2019 down 77bp from 2018 when the average was 2.91%.  Generally longer term loans are priced consistent with the changes in the 10 year treasury markets.  The two trends – generally higher shorter term rates coupled with decreases in longer term rates – could continue to put pressure on banking margins in the future.  These two trends are somewhat mitigated by the year end results, which showed the spread between shorter term treasury yields and longer term treasury yields widening.  Should this continue, this would generally be positive for banking industry margins.

Management believes that TrustCo’s long term focus on traditional banking services has enabled the Company to avoid significant impact from asset quality problems, and the Company’s strong liquidity and solid capital positions have allowed the Company to continue to conduct business in a manner consistent with past practices.  While we continue to adhere to prudent underwriting standards, as a lender, we may be adversely impacted by general economic weaknesses and by a downturn in the housing markets in the areas we serve.

Tax Cuts and Jobs Act

The Tax Act made broad and complex changes to the U.S. tax code that affected our results in 2017, 2018 and 2019 and that will affect future periods.  Among the Tax Act’s changes is a reduction of the statutory corporate tax rate from 35% to 21%.  The lower tax rate will have a significant beneficial impact on the Company’s results going forward, but also resulted in the revaluation of net deferred tax assets on our balance sheet as of December 31, 2017, based on the lower tax rate.  Deferred income taxes result from temporary differences between the tax basis of assets and liabilities and their reported amounts in the financial statements.  Deferred tax assets and liabilities are measured using enacted rates expected to apply to taxable income in years in which those temporary differences are expected to be recovered or settled.  Deferred tax assets and liabilities are adjusted through income tax expense as changes in tax laws are enacted.  The rate reduction was effective January 1, 2018.  Included in results for the fourth quarter and full year 2017 is a reduction in the value of net deferred tax assets of $5.1 million, which was recorded as additional income tax expense for the quarter ended December 31, 2017.  This charge had a negative impact on reported net income, earnings per share, return on average equity and return on average assets for the quarter and year ended December 31, 2017.

Overview

2019 results were marked by continued growth in the Company’s loan portfolio.  The loan portfolio grew to a total of $4.06 billion, an increase of $188 million or 4.9% over the 2018 year-end balance.  Deposits ended 2019 at $4.45 billion, up from $4.27 billion the prior year-end.  The year-over-year increases in loans reflect the success the Company has had in attracting customers to the Bank.  Management believes that TrustCo’s success is predicated on providing core banking services to a wider number of customers and continuing to provide added services to existing customers where possible.  Growing the customer base should contribute to continued growth of loans and deposits, as well as net interest income and non-interest income.

TrustCo recorded net income of $57.8 million or $0.597 of diluted earnings per share for the year ended December 31, 2019, compared to $61.4 million or $0.636 of diluted earnings per share for the year ended December 31, 2018.  Net income before taxes was $76.5 million in 2019 compared to $79.7 million in 2018.

During 2019, the following had a significant effect on net income:

• a decrease of $4.9 million in net interest income from 2018 to 2019 primarily as a result of a 0.37% growth in average interest bearing liabilities due to offering competitive shorter term time deposit and money market rates, partially offset by increases in interest income due to loan growth;

Page 5 of 98

• a decrease of $1.2 million in the provision for loan losses to $159 thousand in 2019, and;

• an increase in non-interest income of $510 thousand.

TrustCo performed well in comparison to its peers with respect to a number of key performance ratios during 2019 and 2018, including:

• return on average equity of 11.26% for 2019 and 13.05% for 2018, compared to medians of 10.51% in 2019 and 10.43% in 2018 for a peer group comprised of all publicly traded banks and thrifts tracked by S&P Global Market Intelligence Financial with assets of $2 billion to $10 billion, and

• an efficiency ratio, as calculated by S&P Global Market Intelligence, of 56.13% for 2019 and 53.97% for 2018, compared to the peer group medians of 57.84% in 2019 and 58.49% in 2018.  Note that the S&P calculation differs slightly from our calculation.

During 2019, TrustCo’s results were affected by the growth of deposits, strong loan growth and a shift in asset mix.  Despite the changes in the interest rate environment during 2019, the Company was able to continue to attract deposits.  On average for 2019, non-maturity deposits were 69.0% of total deposits, down from 73.8% in 2018 as a result of offering competitive shorter term time deposit rates.  Overall, the cost of interest bearing liabilities increased 37 basis points to 0.88% in 2019 as compared to 2018.  Average loan balances increased 4.8% from 2018 to 2019, while the total of short-term investments, available for sale securities and held to maturity securities increased 2.0%, resulting in average net loans growing to 78.2% of average earning assets in 2019 from 77.7% in 2018.  The Company has traditionally maintained a high liquidity position and taken a conservative stance in its investment portfolio through the use of relatively short-term securities.  The changing rate environment in 2019 resulted in maturing and called securities being reinvested, as noted, in loans as well as into a combination of Federal funds and bonds.  The Federal Reserve Board’s (“FRB”) continued accommodative monetary policy, along with steady economic growth domestically and low rates in other nations, were key drivers of the rate environment during 2019.  The 2007-2008 easing of monetary policy by the FRB included a particularly sharp reduction in the Federal Funds rate in 2008, from the 4.25% rate at the beginning of the year to a target range of 0.00% to 0.25% by year-end.  That target range was in place throughout most of 2016. The FRB changed the target range several times beginning in December of 2016, with the target range now at 1.50% to 1.75%.

As discussed previously, some market interest rates moved significantly during the course of 2019, with both shorter term and longer term rates decreasing versus year-end 2018.  Overall, trends in market rates caused a flattening of the yield curve, on average, during the year.  The average daily spread between the ten year Treasury and the two year Treasury was 17 basis points in 2019, down from an average of 38 basis points in 2018 and 93 basis points in 2017.  The spread increased later in the year, ending 2019 at 34 basis points.  A more positive slope in the yield curve is generally beneficial for the Company’s earnings derived from its core mix of loans and deposits.

The tables below illustrate the range of key Treasury bond interest rates during 2018 and 2019.

	3 Month T Bill (BEY) Yield(%)		2 Year T Note Yield(%)		5 Year T Note Yield(%)		10 Year T Note Yield(%)		10 Year - 2 Year Spread(%)
2019
Beginning of Year		2.45		2.48		2.51		2.69		0.21
Peak		2.49		2.62		2.62		2.79		0.34
Trough		1.52		1.39		1.32		1.47		(0.04	)
End of Year		1.55		1.58		1.69		1.92		0.34
Average		2.11		1.97		1.95		2.14		0.17
Median		2.17		1.83		1.84		2.07		0.17
2018
Beginning of Year		1.44		1.92		2.25		2.46		0.51
Peak		2.45		2.98		3.09		3.24		0.78
Trough		1.39		1.94		2.25		2.44		0.11
End of Year		2.45		2.48		2.51		2.69		0.21
Average		1.97		2.53		2.75		2.91		0.38
Median		1.95		2.56		2.76		2.90		0.33

Source: S&P Global Market Intelligence

Page 6 of 98

In addition to changes in interest rates, economic conditions have a significant impact on the allowance for loan losses.  The decrease in the provision for loan losses from $1.4 million in 2018 to $159 thousand in 2019 positively affected net income.  Net charge-offs decreased from $804 thousand in 2018 to $608 thousand in 2019.  Total nonperforming loans decreased $4.1million from 2018.  Details on nonperforming loans and net charge-offs are included in the notes to the financial statements.  The decline in the provision for loan losses is primarily a reflection of the improvement in the performance of the loan portfolio and economic conditions.

TrustCo focuses on providing high quality service to the communities served by its branch-banking network.  The financial results for the Company are influenced by economic events that affect those communities, as well as national economic trends, primarily interest rates, affecting the entire banking industry.

The Company remains focused on building its customer relationships, deposits and loans throughout its branch network, with a particular emphasis on the newest branches added to our “network.”

The Company continually looks for opportunities to open new offices each year by filling in or extending existing markets.  The Company has experienced continued growth in all markets as measured by the growth in deposit and loan balances.  All branches have the same products and features found at other Trustco Bank locations.  With a combination of competitive rates, excellent service and convenient locations, management believes that as branches mature, they will continue to attract deposit and loan customers.  As expected, some branches have grown more rapidly than others.  Generally, new bank branches continue to grow for years after being opened, although there is no specific time frame that could be characterized as typical.

Asset/Liability Management

In managing its balance sheet, TrustCo utilizes funding and capital sources within sound credit, investment, interest rate, and liquidity risk guidelines established by management and approved by the Board of Directors.  Loans and securities (including Federal Funds sold and other short-term investments) are the Company’s primary earning assets.  Average interest earning assets were 97.3% and 98.4% of average total assets for 2019 and for 2018 respectively.

TrustCo, through its management of liabilities, attempts to provide stable and flexible sources of funding within established liquidity and interest rate risk guidelines.  This is accomplished through core deposit banking products offered within the markets served by the Company.  TrustCo does not actively seek to attract out-of-area deposits or so-called “hot money,” but rather focuses on core relationships with both depositors and borrowers.

TrustCo’s objectives in managing its balance sheet are to limit the sensitivity of net interest income to actual or potential changes in interest rates and to enhance profitability through strategies that should provide sufficient reward for predicted and controlled risk.  The Company is deliberate in its efforts to maintain adequate liquidity under prevailing and projected economic conditions and to maintain an efficient and appropriate mix of core deposit relationships.  The Company relies on traditional banking investment instruments and its large base of core deposits to help in asset/liability management.  Predicting the impact of changing rates on the Company’s net interest income and net fair value of its balance sheet is complex and subject to uncertainty for a number of reasons.  For example, in making a general assumption that rates will rise, a myriad of other assumptions regarding whether the slope of the yield curve remains the same or changes, whether the spreads of various loans, deposits and investments remain unchanged, widen or narrow and what changes occur in customer behavior all need to be made.  The Company routinely models various rate changes and monitors basis changes that may be incorporated into that modeling.

Interest Rates

TrustCo competes with other financial service providers based upon many factors including quality of service, convenience of operations and rates paid on deposits and charged on loans.  The absolute level of interest rates, changes in rates and customers’ expectations with respect to the direction of interest rates have a significant impact on the volume of loan and deposit originations in any particular year.

Interest rates have a significant impact on the operations and financial results of all financial services companies.  One of the most important interest rates used to control national economic policy is the “Federal Funds” rate.  This is the interest rate utilized within the banking system for overnight borrowings for institutions with the highest credit rating.  As noted previously, during 2007-2008 the FRB aggressively reduced the Federal Funds rate, including a decrease from 4.25% at the beginning of 2008 to a target range of 0.00% to 0.25% by the end of 2008.  The target range remained at that level until December 2016 when the range was increased to 0.25% to 0.50%.  Subsequent increases and decreases have resulted in the current range of 1.50% to 1.75%.

Page 7 of 98

The yield on the ten-year Treasury bond decreased by 77 basis points from 2.69% at the beginning of 2019 to the year-end level of 1.92%.  The rate on the ten year Treasury bond and other long-term interest rates have a significant influence on the rates offered for new residential real estate loans.  These changes in interest rates have an effect on the Company relative to the interest income on loans, securities, and Federal Funds sold and on other short-term instruments as well as the interest expense on deposits and borrowings.  Residential real estate loans and longer-term investments are most affected by the changes in longer term market interest rates such as the ten-year Treasury.  The Federal Funds sold portfolio and other short-term investments are affected primarily by changes in the Federal Funds target rate.  Deposit interest rates are most affected by short term market interest rates.  Also, changes in interest rates have an effect on the recorded balance of the securities available for sale portfolio, which are recorded at fair value.  Generally, as market interest rates decrease, the fair value of the securities will increase and the reverse is also generally applicable.  Interest rates on new residential real estate loan originations are also influenced by the rates established by secondary market participants such as Freddie Mac and Fannie Mae.  Because TrustCo is a portfolio lender and does not sell loans into the secondary market, the Company establishes rates that management determines are appropriate in light of the long-term nature of residential real estate loans while remaining competitive with the secondary market rates.  Higher market interest rates also generally increase the value of retail deposits.

The decrease in the Federal Funds target range had a negative impact on earnings on the Company’s cash position, the net effect of market changes in interest rates during 2019 was that yields earned on both the investment portfolios and loans remained quite low in 2019 relative to historic levels, while deposit costs, especially certificates of deposits, increased.

Earning Assets

Average earning assets during 2019 were $5.0 billion, which was an increase of $201.3 million from 2018.  This increase was the result of growth in the average balance of net loans of $180.1 million and securities available for sale of $43.0 million, offset by decreases of $17.9 million in Federal Funds sold and other short-term investments and $4.2 million in held-to-maturity securities between 2018 and 2019.  The increase in the loan portfolio is the result of a significant increase in residential mortgage loans, which more than offset net decreases in the other loan categories.  The increase in residential real estate loans is a result of a strategic focus on growth of this product throughout the Trustco Bank branch network through an effective marketing campaign and competitive rates and closing costs.

Total average assets were $5.2 billion for 2019 and $4.90 billion for 2018.

The table “Mix of Average Earning Assets” shows how the mix of the earning assets has changed over the last three years.  While the growth in earning assets is critical to improved profitability, changes in the mix also have a significant impact on income levels, as discussed below.

Page 8 of 98

MIX OF AVERAGE EARNING ASSETS

(dollars in thousands)							2019			2018			Components of
							vs.			vs.			Total Earning Assets
	2019		2018		2017		2018			2017			2019			2018		2017
Loans, net	$	3,926,199		3,746,082		3,514,900		180,117			231,182			78.1	%		77.7		73.4
Securities available for sale (1):
U.S. government sponsored enterprises		156,292		155,381		139,652		911			15,729			3.1			3.2		2.9
State and political subdivisions		167		414		682		(247	)		(268	)		-			-		-
Mortgage-backed securities and collateralized mortgage obligations- residential		345,718		294,732		350,256		50,986			(55,524	)		6.9			6.1		7.3
Corporate bonds		34,637		30,310		41,946		4,327			(11,636	)		0.7			0.6		0.9
Small Business Administration-guaranteed participation securities		53,269		63,430		73,996		(10,161	)		(10,566	)		1.1			1.3		1.5
Mortgage-backed securities and collateralized mortgage obligations-commercial		-		2,769		9,963		(2,769	)		(7,194	)		-			0.1		0.2
Other		685		685		685		-			-			-			-		-
Total securities available for sale		590,768		547,721		617,180		43,047			(69,459	)		11.8			11.3		12.9
Held-to-maturity securities:
Mortgage-backed securities and collateralized mortgage obligations		20,643		24,801		31,266		(4,158	)		(6,465	)		0.4			0.5		0.7
Corporate bonds		-		-		6,663		-			(6,663	)		-			-		0.1
Total held-to-maturity securities		20,643		24,801		37,929		(4,158	)		(13,128	)		0.4			0.5		0.8
Federal Reserve Bank and Federal Home Loan Bank stock		9,123		8,907		9,295		216			(388	)		0.2			0.2		0.2
Federal funds sold and other short-term investments		477,181		495,066		611,586		(17,885	)		(116,520	)		9.5			10.3		12.8
Total earning assets	$	5,023,914		4,822,577		4,790,890		201,337			31,687			100.0	%		100.0		100.0

(1) The average balances of securities available for sale are presented using amortized cost for these securities.

Loans

In 2019, the Company experienced another year of significant loan growth.  The $188.1 million increase in the Company’s gross loan portfolio from December 31, 2018 to December 31, 2019 was due to higher residential mortgage balances, which offset lower balances in other loan categories.  Average loans increased $180.1 million during 2019 to $3.93 billion.  Interest income on the loan portfolio increased to $166.6 million in 2019 from $158.3 million in 2018.  The average yield increased 1 basis point to 4.24% in 2019 compared to 2018.

Page 9 of 98

LOAN PORTFOLIO

(dollars in thousands)	As of December 31,
	2019					2018					2017
	Amount		Percent			Amount		Percent			Amount		Percent
Commercial	$	181,635		4.5	%	$	183,598		4.7	%	$	176,385		4.9	%
Real estate - construction		28,532		0.7			26,717		0.7			30,946		0.9
Real estate - mortgage		3,573,106		87.9			3,362,539		86.8			3,111,397		85.6
Home equity lines of credit		267,922		6.6			289,540		7.5			308,916		8.5
Installment loans		11,001		0.3			11,702		0.3			8,763		0.2
Total loans		4,062,196		100.0	%		3,874,096		100.0	%		3,636,407		100.0	%
Less: Allowance for loan losses		44,317					44,766					44,170
Net loans (1)	$	4,017,879				$	3,829,330				$	3,592,237

	Average Balances
	2019					2018					2017					2016					2015
	Amount		Percent			Amount		Percent			Amount		Percent			Amount		Percent			Amount		Percent
Commercial	$	176,165		4.5	%	$	175,814		4.7	%	$	175,596		5.0	%	$	186,800		5.6	%	$	195,265		6.0	%
Real estate - construction		27,728		0.7			26,717		0.7			26,616		0.8			23,645		0.7			29,101		0.9
Real estate - mortgage		3,433,683		87.4			3,236,631		86.5			2,985,870		84.9			2,779,451		83.0			2,647,265		81.8
Home equity lines of credit		277,905		7.1			297,678		7.9			318,660		9.1			350,004		10.5			354,718		11.0
Installment loans		10,718		0.3			9,242		0.2			8,158		0.2			8,424		0.3			8,457		0.3
Total loans		3,926,199		100.0	%		3,746,082		100.0	%		3,514,900		100.0	%		3,348,324		100.0	%		3,234,806		100.0	%
Less: Allowance for loan losses		44,639					44,651					44,319					44,718					46,023
Net loans (1)	$	3,881,560				$	3,701,431				$	3,470,581				$	3,303,606				$	3,188,783

(1) Presented net of deferred direct loan origination fees and costs.

Through marketing, pricing and a customer-friendly service delivery network, TrustCo has attempted to distinguish itself from other mortgage lenders by highlighting the uniqueness of its loan products.  Specifically, low closing costs, no escrow or private mortgage insurance, quick loan decisions and fast closings were identified and marketed.  The fact that the Company holds mortgages in its loan portfolio rather than selling them into secondary markets was also highlighted.  The average balance of residential real estate mortgage loans was approximately $3.45 billion in 2019 and approximately $3.25 billion in 2018.  Income on real estate loans increased to $142.0 million in 2019 from $133.9 million in 2018.  The yield on the portfolio remained flat at 4.12% in 2018 and 2019.  The vast majority of TrustCo’s real estate loans are secured by properties within the Bank’s market area.

TrustCo does not make subprime loans or purchase investments collateralized by subprime loans.  A loan may be considered subprime for a number of reasons, but effectively subprime loans are loans where the certainty of repayment of principal and interest is lower than for a traditional prime loan due to the structure of the loan itself, the credit worthiness of the borrower, the underwriting standards of the lender or some combination of these.  For instance, adjustable loans underwritten at initial low “teaser” rates instead of the fully indexed rate and loans to borrowers with poor payment history would generally be classified as subprime.  Other than for its small credit card portfolio, TrustCo underwrites its loan originations in a traditional manner, focusing on key factors that have proven to result in good credit decisions, rather than relying on automated systems or basing decisions primarily on one factor, such as a borrower’s credit score.

Average commercial loans of $191.6 million in 2019 increased by $3.3 million from $188.4 million in 2018.  Average commercial loans included $17.9 million and $12.5 million of commercial real estate construction loans in 2019 and 2018, respectively.  The average yield on the commercial loan portfolio increased to 5.35% for 2019 from 5.26% in 2018, which, coupled with the higher average balance resulted in interest income on commercial loans of $10.2 million in 2019 compared to $9.9 million in 2018.

TrustCo’s commercial lending activities are focused on balancing the Company’s commitment to meeting the credit needs of businesses in its market areas with the necessity of managing its credit risk.  In accordance with these goals, the Company has consistently emphasized the origination of loans within its market area. TrustCo’s commercial loan portfolio contains no foreign loans, nor does it contain any significant concentrations of credit to any single borrower or industry.  The Capital Region commercial loan portfolio reflects the diversity of businesses found in the market area, including light manufacturing, retail, service, and real estate-related businesses.  Commercial loans made in the downstate New York market area and in the central Florida market area also reflect the businesses in those areas, with a focus on real estate.

TrustCo strives to maintain strong asset quality in all segments of its loan portfolio, especially commercial loans.  There is significant competition for commercial loans in the Bank’s market regions.

TrustCo has a strong position in the home equity credit line product in its market area.  During 2019, the average balance of home equity credit lines was $277.9 million, a decrease from $297.7 million in 2018.  Trustco Bank competes with both regional and national concerns for these lines of credit and faces stiff competition with respect to interest rates, closing costs, and customer service for these loans.  TrustCo continuously reviews changes made by competitors with respect to the home equity credit line product and adjusts its offerings to remain competitive while meeting evolving needs.  Changes in consumer behavior have resulted in this product being somewhat less popular in recent years.  TrustCo’s average yield on this portfolio was 4.88% for 2019 and 4.56% in 2018.  Interest income on home equity credit lines has remained flat at $13.6 million in 2018 and 2019.

Page 10 of 98

MATURITIES AND SENSITIVITIES OF LOANS TO CHANGE IN INTEREST RATES

(dollars in thousands)	December 31, 2019
			After 1 Year
	In 1 Year		But Within		After
	or Less		5 Years		5 Years		Total
Commercial	$	36,160		61,169		84,306		181,635
Real estate construction		28,532		-		-		28,532
Total		64,692		61,169		84,306		210,167
Predetermined rates		21,808		61,169		84,306		167,283
Floating rates		42,884		-		-		42,884
Total	$	64,692		61,169		84,306		210,167

At December 31, 2019 and 2018, the Company had approximately $28.5 million and $26.7 million of real estate construction loans, respectively.  Of the $28.5 million in real estate construction loans at December 31, 2019, approximately $10.7 million were secured by first mortgages to residential borrowers with the remaining $17.8 million were loans to commercial borrowers for residential construction projects.  Of the $26.7 million in real estate construction loans at December 31, 2018, approximately $14.2 million were secured by first mortgages to residential borrowers while approximately $12.5 million were to commercial borrowers for residential construction projects.  The vast majority of the Company’s construction loans are in the Company’s New York market.

INVESTMENT SECURITIES

(dollars in thousands)	As of December 31,
	2019				2018				2017
	Amortized		Fair		Amortized		Fair		Amortized		Fair
	Cost		Value		Cost		Value		Cost		Value
Securities available for sale:
U. S. government sponsored enterprises	$	104,895		104,512		154,868		152,160		139,890		137,851
State and political subdivisions		160		162		168		173		515		525
Mortgage backed securities and collateralized mortgage obligations-residential		388,537		389,517		271,386		262,032		320,614		315,983
Corporate bonds		30,164		30,436		30,048		29,938		40,270		40,162
Small Business Adminstration-guaranteed participation securities		48,991		48,511		58,376		56,475		68,921		67,059
Mortgage backed securities and collateralized mortgage obligations-commercial		-		-		-		-		9,810		9,700
Other		685		685		685		685		685		685
Total securities available for sale		573,432		573,823		515,531		501,463		580,705		571,965
Held to maturity securities:
Mortgage backed securities and collateralized mortgage obligations-residential		18,618		19,680		22,501		22,924		27,551		28,701
Total held to maturity securities		18,618		19,680		22,501		22,924		27,551		28,701
Total investment securities	$	592,050		593,503		538,032		524,387		608,256		600,666

Securities available for sale: The portfolio of securities available for sale is designed to provide a stable source of interest income and liquidity.  The portfolio is also managed by the Company to take advantage of changes in interest rates and is particularly important in providing greater flexibility in the current low interest rate environment.  The securities available for sale portfolio is managed under a policy detailing the types and characteristics acceptable in the portfolio.  Mortgage backed securities and collateralized mortgage obligations held in the portfolio include only pass-throughs issued by United States government agencies or sponsored enterprises.

Page 11 of 98

Holdings of various types of securities may vary from year-to-year depending on management’s assessment of relative risk and reward, and also due to timing issues of call, maturities, prepayments and purchases.  Holdings of both municipal and corporate securities are subject to additional monitoring requirements under current regulations, adding to the costs of owning those securities.

Proceeds from sales, calls and maturities of securities available for sale have been invested in higher yielding assets, such as loans, or temporarily held in Federal Funds sold and other short term investments until deployed to fund future loan growth or future investment opportunities.

The designation of securities as “available for sale” is made at the time of purchase, based upon management’s intent and ability to hold the securities for an indefinite period of time.  These securities are available for sale in response to changes in market interest rates, related changes in prepayment risk, needs for liquidity, or changes in the availability of and yield on alternative investments.  At December 31, 2019 some securities in this portfolio had fair values that were less than the amortized cost due to changes in interest rates and market conditions and not related to the credit condition of the issuers.  At December 31, 2019, the Company did not intend to sell, and it is not likely that the Company will be required to sell these securities before market recovery.  Accordingly, at December 31, 2019 the Company did not consider any of the unrealized losses to be other than temporary.

At December 31, 2019, the carrying value of securities available for sale amounted to $573.8 million, compared to $501.5 million at year end 2018.  For 2019, the average balance of securities available for sale was $590.8 million with an average yield of 2.32%, compared to an average balance in 2018 of $547.7 million with an average yield of 2.16%.  The taxable equivalent income earned on the securities available for sale portfolio in 2018 was $11.8 million, compared to $13.7 million earned in 2019.

Securities available for sale are recorded at their fair value, with any unrealized gains or losses, net of taxes, recognized as a component of shareholders’ equity.  Average balances of securities available for sale are stated at amortized cost.  At December 31, 2019, the fair value of TrustCo’s portfolio of securities available for sale carried gross unrealized gains of approximately $2.8 million and gross unrealized losses of approximately $2.4 million.  At December 31, 2018, the fair value of TrustCo’s portfolio of securities available for sale carried gross unrealized gains of approximately $58 thousand and gross unrealized losses of approximately $14.1 million.  As previously noted, in both periods, unrealized losses were related to market interest rate levels and were not credit related.

Held to Maturity Securities: At December 31, 2019 the Company held $18.6 million of held to maturity securities, compared to $22.5 million at December 31, 2018.  For 2019, the average balance of held to maturity securities was $20.6 million, compared to $24.8 million in 2018.  Similar to securities available for sale, cash flow from these securities has been reinvested in higher yielding assets, such as loans, or temporarily held in Federal Funds sold and other short term investments to fund future loan growth or future investment opportunities.  The average yield on held to maturity securities decreased slightly from 3.88% in 2018 to 3.86% in 2019 as the mix within the portfolio changed due primarily to normal paydowns and prepayments on the mortgage-backed securities held in the portfolio.  Interest income on held to maturity securities declined from $962 thousand in 2018 to $797 thousand in 2019, reflecting the decline in average balances.  Held to maturity securities are recorded at amortized cost.  The fair value of these securities as of December 31, 2019 was $19.7 million.

The designation of securities as “held to maturity” is made at the time of purchase, based upon management’s intent and ability to hold the securities until final maturity.  At December 31, 2019 there were no unrecognized losses on securities in this portfolio.

Securities Gains: During 2019, 2018 and 2017, TrustCo did not recognize any net gains from securities transactions.  There were no sales or transfers of held to maturity securities in 2019, 2018 and 2017.

TrustCo has not invested in any exotic investment products such as interest rate swaps, forward placement contracts, or other instruments commonly referred to as derivatives.  In addition, the Company has not invested in securities backed by subprime mortgages or in collateralized debt obligations (CDOs).  By actively managing a portfolio of high quality securities, TrustCo believes it can meet the objectives of asset/liability management and liquidity, while at the same time producing a reasonably predictable earnings stream.

Page 12 of 98

SECURITIES PORTFOLIO MATURITY DISTRIBUTION AND YIELD

(dollars in thousands)	As of December 31, 2019
	Maturing:
				After 1		After 5
	Within			But Within		But Within		After
Debt securities available for sale:	1 Year			5 Years		10 Years		10 Years		Total
U. S. government sponsored enterprises
Amortized cost	$	-			84,895		20,000		-		104,895
Fair Value		-			84,653		19,859		-		104,512
Weighted average yield		-	%		1.65		3		-		1.85
State and political subdivisions
Amortized cost	$	7			135		18		-		160
Fair Value		7			137		18		-		162
Weighted average yield		5.23	%		5.19		5.27		-		5.22
Mortgage backed securities and collateralized mortgage obligations-residential
Amortized cost	$	-			317,752		7,726		63,060		388,538
Fair Value		-			319,073		7,812		62,632		389,517
Weighted average yield		-	%		2.49		3.60		2.60		2.57
Corporate bonds
Amortized cost	$	9,990			20,174		-		-		30,164
Fair Value		10,038			20,398		-		-		30,436
Weighted average yield		3.01	%		3.40		-		-		3.27
Small Business Administration-guaranteed participation securities
Amortized cost	$	-			48,991		-		-		48,991
Fair Value		-			48,511		-		-		48,511
Weighted average yield		-	%		2.08		-		-		2.08
Mortgage backed securities and collateralized mortgage obligations-commercial
Amortized cost	$	-			-		-		-		-
Fair Value		-			-		-		-		-
Weighted average yield		-	%		-		-		-		-
Other
Amortized cost	$	35			650		-		-		685
Fair Value		35			650		-		-		685
Weighted average yield		0.03	%		3.13		-		-		3.13
Total securities available for sale
Amortized cost	$	10,032			472,597		27,744		63,060		573,433
Fair Value		10,080			473,422		27,689		62,632		573,823
Weighted average yield		3.01	%		2.33		2.91		2.60		2.43
Held to maturity securities:
U. S. government sponsored enterprises
Amortized cost	$	-			-		-		-		-
Fair Value		-			-		-		-		-
Weighted average yield		-	%		-		-		-		-
Mortgage backed securities and collateralized mortgage obligations-residential
Amortized cost	$	-			132		874		17,612		18,618
Fair Value		-			136		896		18,648		19,680
Weighted average yield		-	%		5.63		3.10		5		5.18
Corporate bonds
Amortized cost	$	-			-		-		-		-
Fair Value		-			-		-		-		-
Weighted average yield		-	%		-		-		-		-
Total held to maturity securities
Amortized cost	$	-			132		874		17,612		18,618
Fair Value		-			136		896		18,648		19,680
Weighted average yield		-	%		5.63		3.10		5		5.18

Weighted average yields have not been adjusted for any tax-equivalent factor.

Maturity and call dates of securities: Many of the securities in the Company’s portfolios have a call date in addition to the stated maturity date.  Call dates allow the issuer to redeem the bonds prior to maturity at specified dates and at predetermined prices.  Normally, securities are redeemed at the call date when the issuer can reissue the security at a lower interest rate.  Therefore, for cash flow, liquidity and interest rate management purposes, it is important to monitor both maturity dates and call dates.  The level of calls in 2019 was higher than the 2018 level, as decreasing interest rates increase the probability of calls.  The probability of future calls will change depending on market interest rate levels.  The tables labeled “Securities Portfolio Maturity and Call Date Distribution,” show the distribution, based on both final maturity and call date of each security, broken out by the available for sale and held to maturity portfolios as of December 31, 2019.  Mortgage backed securities, collateralized mortgage obligations and Small Business Administration securities are reported using an estimate of average life.  Actual maturities may differ from contractual maturities because of securities’ prepayments and the right of certain issuers to call or prepay their obligations without penalty.  The table, “Securities Portfolio Maturity Distribution and Yield,” shows the distribution of maturities for each of the securities portfolios, based on final maturity, as well as the average yields at December 31, 2019 on each type/maturity grouping.

Page 13 of 98

SECURITIES PORTFOLIO MATURITY AND CALL DATE DISTRIBUTION

Debt securities available for sale:

(dollars in thousands)	As of December 31, 2019
	Based on				Based on
	Final Maturity				Call Date
	Amortized		Fair		Amortized		Fair
	Cost		Value		Cost		Value
Within 1 year	$	10,032		10,081		120,003		119,732
1 to 5 years		105,911		105,900		382,625		383,629
5 to 10 years		35,332		35,307		7,744		7,830
After 10 years		422,157		422,535		63,060		62,632
Total debt securities available for sale	$	573,432		573,823		573,432		573,823

Held to maturity securities:

(dollars in thousands)	As of December 31, 2019
	Based on				Based on
	Final Maturity				Call Date
	Amortized		Fair		Amortized		Fair
	Cost		Value		Cost		Value
1 to 5 years	$	132		136		16,693		17,552
5 to 10 years		874		896		1,925		2,128
After 10 years		17,612		18,648		-		-
Total held to maturity securities	$	18,618		19,680		18,618		19,680

Federal Funds Sold and Other Short-term Investments

During 2019, the average balance of Federal Funds sold and other short-term investments was $477.2 million, a decrease from $495.1 million in 2018.  The average rate earned on these assets was 1.87% in 2018 and 2.2% in 2019.  The increase in the average rate in 2019 was due to the increases in the Federal Funds target range that were implemented during 2018, partially offset by decreases during the second half of 2019.  TrustCo utilizes this category of earning assets as a means of maintaining strong liquidity.  The Federal Funds sold and other short-term investments portfolio is significantly affected by changes in the target Federal Funds rate, as are virtually all short term interest-sensitive instruments.

The year-end balance of Federal Funds sold and other short term investments was $408.6 million for 2019, compared to $454.5 million at year end 2018.  While yields on investment securities with acceptable risk characteristics were insufficient to justify shifting overnight liquidity into other investment types during 2019, some funds were shifted into higher yielding loans.  Management will continue to evaluate the overall level of the Federal Funds sold and other short-term investments in 2020 and will make appropriate adjustments based upon market opportunities and interest rates.

Funding Sources

TrustCo utilizes various traditional sources of funds to support its earning asset portfolio.  The table, “Mix of Average Sources of Funding,” presents the various categories of funds used and the corresponding average balances for each of the last three years.

Deposits: Average total deposits were approximately $4.41 billion in 2019, compared to approximately $4.21 billion in 2018, an increase of $202.5 million.  Changes in deposit categories (average balances 2019 versus 2018) included: demand deposits up $30.9 million, interest-bearing checking deposits down $22.7 million, savings down $107.6 million, money market up $34.3 million and time deposits up $267.5 million.  While many customers remain in one product type for many years, others may move funds between product types to maximize the yield earned or as a result of increased or decreased liquidity needs.  The increase in retail deposits reflects the focus on growing funding sources by providing core banking services better, faster and at competitive rates.  The increase in time deposits over $250 thousand is not the result of any incentive pricing as TrustCo does not offer premium rates on large certificates of deposit.

Page 14 of 98

MIX OF AVERAGE SOURCES OF FUNDING

(dollars in thousands)							2019			2018			Components of
							vs.			vs.			Total Funding
	2019		2018		2017		2018			2017			2019			2018		2017
Retail deposits
Demand deposits	$	427,276		396,367		382,658		30,909			13,709			9.4	%		9.0		8.7
Savings		1,134,050		1,241,619		1,275,268		(107,569	)		(33,649	)		24.8			28.2		29.0
Time deposits under $250 thousand		1,189,901		967,765		960,408		222,136			7,357			26.0			22.0		21.8
Interest bearing checking accounts		874,700		897,378		844,010		(22,678	)		53,368			19.1			20.4		19.2
Money market deposits		555,547		521,233		572,270		34,314			(51,037	)		12.2			11.8		13.0
Total retail deposits		4,181,474		4,024,362		4,034,614		157,112			(10,252	)		91.5			91.4		91.7
Time deposits over $250 thousand		227,586		182,215		136,782		45,371			45,433			5.0			4.1		3.1
Short-term borrowings		159,220		194,810		228,086		(35,590	)		(33,276	)		3.5			4.4		5.2
Total purchased liabilities		386,806		377,025		364,868		9,781			12,157			8.5			8.6		8.3
Total sources of funding	$	4,568,280		4,401,387		4,399,482		166,893			1,905			100.0	%		100.0		100.0

Page 15 of 98

AVERAGE BALANCES, YIELDS AND NET INTEREST MARGINS

(dollars in thousands)	2019									2018									2017
				Interest									Interest									Interest
	Average			Income/			Average			Average			Income/			Average			Average			Income/			Average
	Balance			Expense			Rate			Balance			Expense			Rate			Balance			Expense			Rate
Assets
Loans, net	$	3,926,199			166,610			4.24	%	$	3,746,082			158,304			4.23	%	$	3,514,900			148,162			4.22	%
Securities available for sale:
U.S. government sponsored enterprises		156,292			3,209			2.05			155,381			3,112			2.00			139,652			2,281			1.63
State and political subdivisions		167			13			7.78			414			34			8.21			682			55			8.06
Mortgage backed securities and collateralized mortgage obligations-residential		345,718			8,219			2.38			294,732			6,593			2.24			350,256			7,447			2.13
Corporate bonds		34,637			1,096			3.16			30,310			687			2.27			41,946			606			1.44
Small Business Administration-
guaranteed participation securities		53,269			1,121			2.10			63,430			1,339			2.11			73,996			1,547			2.09
Mortgage backed securities and collateralized mortgage obligations-commercial		-			-			-			2,769			37			1.33			9,963			109			1.09
Other		685			22			3.21			685			18			2.63			685			16			2.34
Total securities available for sale		590,768			13,680			2.32			547,721			11,820			2.16			617,180			12,061			1.95
Held to maturity securities:
Mortgage backed securities and collateralized mortgage obligations-residential		20,643			797			3.86			24,801			962			3.88			31,266			1,149			3.67
Corporate bonds		-			-			-			-			-			-			6,663			410			6.15
Total held to maturity securities		20,643			797			3.86			24,801			962			3.88			37,929			1,559			4.11
Federal Reserve Bank and Federal HomeLoan Bank stock		9,123			568			6.23			8,907			564			6.33			9,295			544			5.85
Federal funds sold and other short-term investments		477,181			10,478			2.20			495,066			9,276			1.87			611,586			6,679			1.09
Total interest earning assets		5,023,914			192,133			3.82	%		4,822,577			180,926			3.75	%		4,790,890			169,005			3.53	%
Allowance for loan losses		(44,639	)								(44,651	)								(44,319	)
Cash and noninterest earning assets		182,545									122,524									129,097
Total assets	$	5,161,820								$	4,900,450								$	4,875,668
Liabilities and shareholders' equity
Interest bearing deposits:
Interest bearing checking accounts	$	874,700			288			0.03	%	$	897,378			442			0.05	%	$	844,010			478			0.06	%
Savings		1,134,050			1,338			0.12			1,241,619			1,657			0.13			1,275,268			1,729			0.14
Time deposits and money markets		1,973,034			33,227			1.68			1,671,213			16,859			1.01			1,669,460			10,983			0.66
Total interest bearing deposits		3,981,784			34,853			0.88			3,810,210			18,958			0.50			3,788,738			13,190			0.35
Short-term borrowings		159,220			1,468			0.92			194,810			1,270			0.65			228,086			1,402			0.61
Total interest bearing liabilities		4,141,004			36,321			0.88	%		4,005,020			20,228			0.51	%		4,016,824			14,592			0.36	%
Demand deposits		427,276									396,367									382,658
Other liabilities		80,051									28,249									28,506
Shareholders' equity		513,489									470,814									447,680
Total liabilities and shareholders' equity	$	5,161,820								$	4,900,450								$	4,875,668
Net interest income					155,812									160,698									154,413
Taxable equivalent adjustment					(5	)								(12	)								(45	)
Net interest income					155,807									160,686									154,368
Net interest spread								2.94	%								3.25	%								3.16	%
Net interest margin (net interest income to total interest earnings assets)								3.10									3.33									3.22

Portions of income earned on certain commercial loans, obligations of states and political subdivisions, and equity securities are exempt from federal and/or state taxation.  Appropriate adjustments have been made to reflect the equivalent amount of taxable income that would have been necessary to generate an equal amount of after tax income.  Federal and state tax rates used to calculate income on a tax equivalent basis were 21.0% and 6.0%, respectively, for 2019 and 2018, and 35.0% and 7.5%, for 2017.  The average balances of securities available for sale and held to maturity were calculated using amortized costs.  Included in the average balance of shareholders’ equity is $3.6 million, $13.8 million, and $5.6 million in 2019, 2018, and 2017, respectively, of net unrealized loss, net of tax, in the available for sale securities portfolio.  The gross amounts of the net unrealized loss has been included in cash and noninterest earning assets.  Nonaccrual loans are included in average loans.

While the overall cost of interest bearing deposits increased to 0.88% in 2019, this was partially mitigated by the overall growth in interest bearing assets and yields.

The Company strives to maintain competitive rates on deposit accounts and to attract customers through a combination of competitive interest rates, quality customer service, and convenient banking locations.  In this fashion, management believes, TrustCo is able to attract deposit customers looking for a long-term banking relationship and to cross-sell banking services utilizing the deposit account relationship as the starting point.

Other funding sources: The Company had $159.2 million of average short-term borrowings outstanding during 2019, compared to $194.8 million in 2018.  These borrowings represent customer repurchase accounts, which behave more like deposit accounts than traditional borrowings.  The average cost of short-term borrowings was 0.92% in 2019 and 0.65% in 2018.  This resulted in interest expense of approximately $1.5 million in 2019, compared to $1.3 million in 2018.

Page 16 of 98

AVERAGE DEPOSITS BY TYPE OF DEPOSITOR

(dollars in thousands)	Years ended December 31,
	2019		2018		2017		2016		2015
Individuals, partnerships and corporations	$	4,380,866		4,184,850		4,149,832		4,127,587		4,085,491
U.S. Government		-		-		-		-		-
States and political subdivisions		8,663		3,007		2,765		3,085		2,654
Other (certified and official checks, etc.)		19,531		18,720		18,799		18,529		15,360
Total average deposits by type of depositor	$	4,409,060		4,206,577		4,171,396		4,149,201		4,103,505

MATURITY OF TIME DEPOSITS OVER $250 THOUSAND

(dollars in thousands)
	As of December 31, 2019
Under 3 months	$	59,384
3 to 6 months		43,076
6 to 12 months		94,925
Over 12 months		30,201
Total	$	227,586

VOLUME AND YIELD ANALYSIS

(dollars in thousands)	2019 vs. 2018									2018 vs. 2017
	Increase			Due to			Due to			Increase			Due to			Due to
	(Decrease)			Volume			Rate			(Decrease)			Volume			Rate
Interest income (TE):
Federal funds sold and other short-term investments	$	1,202			(351	)		1,553		$	2,597			(942	)	$	3,539
Securities available for sale:
Taxable		1,881			1,092			789			(220	)		(1,465	)		1,245
Tax-exempt		(21	)		(20	)		(1	)		(21	)		(21	)		-
Total securities available for sale		1,860			1,072			788			(241	)		(1,486	)		1,245
Held to maturity securities (taxable)		(165	)		(160	)		(5	)		(597	)		(453	)		(144	)
Federal Reserve Bank and Federal Home
Loan Bank stock		4			34			(30	)		20			(21	)		41
Loans, net		8,306			7,400			906			10,142			9,623			519
Total interest income		11,207			7,995			3,212			11,921			6,721			5,200
Interest expense:
Interest bearing checking accounts		(154	)		(9	)		(145	)		(36	)		34			(70	)
Savings		(319	)		(169	)		(150	)		(72	)		(44	)		(28	)
Time deposits and money markets		16,368			4,178			12,190			5,876			318			5,558
Short-term borrowings		198			(261	)		459			(132	)		(226	)		94
Total interest expense		16,093			3,739			12,354			5,636			82			5,554
Net interest income (TE)	$	(4,886	)		4,256			(9,142	)	$	6,285			6,639			(354	)

Capital Resources

Consistent with its long-term goal of operating a sound and profitable financial organization, TrustCo strives to maintain strong capital ratios and to qualify Trustco Bank as a well-capitalized institution in accordance with federal regulatory requirements. Historically, most of the Company’s capital requirements have been provided through retained earnings.

Both TrustCo and Trustco Bank are subject to regulatory capital requirements.  The regulatory capital rules contain a rule for a common equity Tier 1 minimum capital requirement of 4.5% of risk-weighted assets, a minimum Tier 1 capital to risk-based assets requirement of 6.0% of risk-weighted assets, and the risk-weight of certain assets.  In addition, the Company and the Bank are required to maintain additional levels of Tier 1 common equity (the capital conservation buffer) over the minimum risk-based capital levels before they may pay dividends, repurchase shares, or pay discretionary bonuses.  The buffer was 2.5% as of January 1, 2019.

As of December 31, 2019, the capital levels of both TrustCo and the Bank exceeded the minimum standards, including with the capital conservation buffer taken into account.

Page 17 of 98

Under the OCC’s “prompt corrective action” regulations, a bank is deemed to be “well-capitalized” when its CET1, Tier 1, total risk-based, and leverage capital ratios are at least 6.5%, 8%, 10%, and 5%, respectively.  A bank is deemed to be “adequately capitalized” or better if its capital ratios meet or exceed the minimum federal regulatory capital requirements, and “undercapitalized” if it fails to meet these minimal capital requirements.  A bank is “significantly undercapitalized” if its CET1, Tier 1, total risk-based and leverage capital ratios fall below 3%, 4%, 6%, and 3%, respectively and “critically undercapitalized” if the institution has a ratio of tangible equity to total assets that is equal to or less than 2%.  At December 31, 2019 and 2018, Trustco Bank met the definition of “well-capitalized.”

On October 29, 2019, the federal bank regulatory agencies announced that they had finalized a rule that simplifies capital requirements for qualifying banks and bank or thrift holding companies (referred to collectively in the new rule as “banking organizations”) by allowing them to adopt a simple leverage ratio to measure capital adequacy. The new “community bank leverage ratio framework” removes requirements for calculating and reporting risk-based capital ratios for a qualifying banking organization that opts into the framework.

To qualify for the framework, a banking organization must have less than $10 billion in total consolidated assets, total off-balance-sheet exposures (as defined in the new rule and excluding derivatives other than sold credit derivatives and unconditionally cancellable commitments) of 25% or less of total consolidated assets, total trading assets plus trading liabilities of 5% or less of total consolidated assets and a leverage ratio greater than 9%.

A qualifying banking organization that elects to use the community bank leverage ratio framework and that maintains a leverage ratio of greater than 9% will be considered to have satisfied its risk-based and leverage capital requirements, and a qualifying bank will be considered to have met the well-capitalized ratio requirements for purposes of its primary federal regulator’s prompt corrective action rules.

If a banking organization falls out of compliance with the new framework, the new rule contains a two-quarter grace period to either meet the qualifying criteria again or to comply with the generally applicable capital rule. The grace period will begin as of the end of the calendar quarter in which a banking organization ceases to satisfy any of the qualifying criteria and when the qualifying banking organization’s leverage ratio is 9% or less but greater than 8%. A banking organization that fails to maintain a leverage ratio greater than 8% would not be permitted to use the grace period and must comply with the generally applicable capital rule.

The final rule was be effective as of January 1, 2020, and a qualifying banking organization can utilize the community bank leverage ratio framework for purposes of filing its regulatory reports for the first quarter for 2020 (that is, as of March 31, 2020).

TrustCo is evaluating the new community bank leverage ratio framework and has not yet decided whether it will opt-in to the framework.

The Company’s dividend payout ratio was 45.6% of net income in 2019 and 42.0% of net income in 2018.  The per-share dividend paid was $0.2674 in 2018 and $0.2725 in 2019.  The Company’s ability to pay dividends to its shareholders is dependent upon the ability of the Bank to pay dividends to the Company.  The payment of dividends by the Bank to the Company is subject to continued compliance with minimum regulatory capital requirements.

TrustCo’s consolidated Tier 1 risk-based capital was 18.99% of risk-adjusted assets at December 31, 2019, and 18.79% of risk-adjusted assets at December 31, 2018.  Consolidated Tier 1 capital to assets (leverage ratio) at December 31, 2019 was 10.25%, as compared to 10.13% at year-end 2018.  Note 14 to the financial statements includes information on all regulatory capital ratios.

TrustCo maintains a dividend reinvestment plan (DRP) with approximately 11,261 participants.  During 2019, $1.8 million of dividends paid on the shares held in this plan were reinvested in shares of the Company.  The DRP also allows for additional purchases by participants and has a discount feature (up to 5%) that can be activated by management as a tool to raise capital. To date, the discount feature has not been utilized.

Risk Management

The responsibility for balance sheet risk management oversight is the function of the Company’s Asset Allocation Committee.  The Committee meets monthly and includes the executive officers of the Company as well as other department managers as appropriate.  The meetings include a review of balance sheet structure, formulation of strategy in light of anticipated economic conditions, and comparison to Board-established guidelines to control exposures to various types of risk.

Page 18 of 98

Credit Risk

Credit risk is managed through a network of loan officer authorities, review committees, loan policies, and oversight from the senior executives of the Company.  In addition, the Company utilizes an independent loan review function to evaluate management’s loan grading of non-homogeneous loans.  Management follows a policy of continually identifying, analyzing, and evaluating the credit risk inherent in the loan portfolio.  As a result of management’s ongoing reviews of the loan portfolio, loans are placed in nonaccrual status, either due to the delinquent status of the principal and/or interest payments, or based on a judgment by management that, although payment of principal and/or interest is current, such action is prudent.  Thereafter, no interest is taken into income unless received in cash or until such time as the borrower demonstrates a sustained ability to make scheduled payments of interest and principal.

Management has also developed policies and procedures to monitor the credit risk in relation to the Federal Funds sold portfolio.  TrustCo maintains an approved list of third party banks to which Trustco can sell Federal Funds and monitors the credit rating and capital levels of those institutions.  At December 31, 2019 virtually all of the Federal Funds sold and other short term investments were funds on deposit at the Federal Reserve Bank of New York (“FRBNY”) and the Federal Home Loan Bank of New York (“FHLBNY”).  The Company also monitors the credit ratings on its investment securities and performs initial and periodic reviews of financial information for corporate and municipal bonds.

Nonperforming Assets

Nonperforming assets include loans in nonaccrual status, restructured loans, loans past due by three payments or more and still accruing interest, and foreclosed real estate properties.

Nonperforming assets at year-end 2019 and 2018 totaled $22.4 million and $26.7 million, respectively.  Nonperforming loans as a percentage of the total loan portfolio were 0.51% in 2019 and 0.64% in 2018.  As of December 31, 2019 and 2018, there were $6.9 million and $8.6 million, respectively, of loans in non-accruing status that were less than 90 days past due.

NONPERFORMING ASSETS

(dollars in thousands)	As of December 31,
	2019			2018		2017		2016		2015
Loans in nonaccrual status	$	20,840			24,952		24,339		25,018		28,212
Loans contractually past due 3 payments or more and still accruing interest		-			-		-		-		-
Restructured retail loans		29			34		38		42		48
Total nonperforming loans		20,869			24,986		24,377		25,060		28,260
Foreclosed real estate		1,579			1,676		3,246		4,268		6,455
Total nonperforming assets	$	22,448			26,662		27,623		29,328		34,715
Allowance for loan losses	$	44,317			44,766		44,170		43,890		44,762
Allowance coverage of nonperforming loans		2.12	x		1.79		1.81		1.75		1.58
Nonperforming loans as a % of total loans		0.51	%		0.64		0.67		0.73		0.86
Nonperforming assets as a % of total assets		0.43	%		0.54		0.56		0.60		0.73

At December 31, 2019, nonperforming loans include a mix of commercial and residential loans.  Of the total nonaccrual loans of $20.9 million, $20.0 million were residential real estate loans and $816 thousand were commercial loans.  It is the Company’s policy to classify loans as nonperforming if three monthly payments have been missed.  Economic conditions improved over the last year, but remain challenging in some respects.  The majority of the Company’s loan portfolio continues to come from its historical market area in Upstate New York.  As of December 31, 2019, 74.4% of loans are in New York, including both the Upstate and Downstate areas, as well as nominal loan balances in adjoining states.  The remaining 25.6% of the loan portfolio are Florida loans.  At December 31, 2019, 7.7% of nonperforming loans were in Florida and 92.3% were in the Company’s New York area markets.  At December 31, 2019 nonperforming Florida loans amounted to $1.6 million compared to $1.9 million at December 31, 2018.

TrustCo has identified nonaccrual commercial and commercial real estate loans, as well as all loans restructured under a TDR, as impaired loans.

There were $1.4 million of commercial loans classified as impaired as of December 31, 2019 and 2018.  In addition, there were $19.5 million and $20.9 million of residential TDRs classified as impaired at December 31, 2019 and 2018, respectively.  Generally, residential TDRs involve the borrower filing for bankruptcy protection.  The average balances of all impaired loans were $21.0 million during 2019, $23.1 million in 2018 and $24.8 million in 2017.

Page 19 of 98

Ongoing portfolio management is intended to result in early identification and disengagement from deteriorating credits.  TrustCo has a diversified loan portfolio that includes a significant balance of residential mortgage loans to borrowers in the Capital Region of New York and avoids concentrations to any one borrower or any single industry.

There are inherent risks associated with lending, however based on its review of the loan portfolio, including loans classified as nonperforming loans, TDRs and impaired loans, management is aware of no other loans in the portfolio that pose significant risk of the eventual non-collection of principal and interest.  As of December 31, 2019, there were no other loans classified for regulatory purposes that management reasonably expects will materially impact future operating results, liquidity, or capital resources.  TrustCo has no advances to borrowers or projects located outside the United States.  The Bank makes loans to executive officers, directors and to associates of such persons.  These loans are made in the ordinary course of business on substantially the same terms, including interest rates and collateral, as those prevailing at the time for comparable transactions.  These loans do not involve more than normal risk of collectability or present other unfavorable features.

At year-end 2019 and 2018 there were $1.6 million and $1.7 million of foreclosed real estate, respectively.  Although the length of time to complete a foreclosure has remained elevated in recent years, TrustCo, as a portfolio lender, has not encountered issues such as lost notes and other documents, which have been a problem in the foreclosure process for many other mortgagees.

Allowance for Loan Losses

The Company maintains an allowance for loan losses that is available to absorb losses on loans that management determines are uncollectible.  The balance of the allowance is maintained at a level that is, in management’s judgment, representative of probable incurred losses related to the loan portfolio at the end of the reporting period.

The allowance for loan losses represents management’s estimate of probable and reasonably estimable credit losses inherent in the held for investment loan portfolio.  In determining the allowance, we estimate losses on specific loans, or groups of loans, where the probable loss can be identified and reasonably estimated.  On a quarterly basis, we assess the risk inherent in our loan portfolio based on qualitative and quantitative trends in the portfolio, including the internal risk classification of loans, historical loss rates, changes in the nature of the portfolio, industry concentrations, delinquency trends, detailed reviews of significant loans with identified weaknesses and the impacts of local, regional and national economic factors on the quality of the loan portfolio.  Based on this analysis, we record a provision for loan losses in order to maintain the allowance at appropriate levels.

Determining the amount of the allowance is considered a critical accounting estimate, as it requires significant judgment and the use of subjective measurements, including management’s assessment of overall portfolio quality.  The allowance is maintained at an amount we believe is sufficient to provide for estimated losses inherent in our loan portfolio at each balance sheet date, and fluctuations in the provision for loan losses may result from management’s assessment of the adequacy of the allowance.  Changes in these estimates and assumptions are possible and may have a material impact on our allowance, and therefore our financial position, liquidity or results of operations.

 The table, “Summary of Loan Loss Experience”, includes an analysis of the changes to the allowance for the past five years.  Net loans charged off in 2019 and 2018 were $608 thousand and $804 thousand, respectively.  The decrease in net charge-offs was primarily the result of higher gross recoveries in both the New York and Florida residential and commercial segments of the portfolio.   New York commercial gross recoveries were up $36 thousand from 2019 to 2018, while residential gross recoveries were up $181 thousand in 2019 relative to 2018, and installment recoveries were down $17 thousand from 2018 to 2019.  Total gross charge-offs in 2019 and 2018 remained flat at $1.2 million.  There were no Florida commercial charge-offs in either 2019 or 2018, and New York commercial charge-offs decreased by $80 thousand form 2019 to 2018.   Residential gross charge-offs were up $128 thousand from 2018 to 2019 while total gross installment charge-offs decreased $44 thousand from 2018 to 2019.  The changes in gross and net charge-offs in these categories reflected economic and market changes.  During 2019, 72.7% of net charge-offs were on residential real estate loans, 31.6% were on installment loans, and commercial loans of (4.3%), compared to an average loan mix of 4.9% commercial, 94.8% real estate (including home equity products) and 0.3% installment.  The Company recorded a $159 thousand provision for loan losses in 2019 compared to $1.4 million in 2018.  The decrease in the provision for loan losses in 2019 was primarily related to positive asset quality trends, improving economic conditions, and the sale of the credit card portfolio.

The allowance for loan losses decreased from $44.8 million at December 31, 2018, or 1.16% of total loans at that date, to $44.3 million at December 31, 2019, or 1.09% of total loans at that date.

While conditions in most of the Bank’s market areas are stable or improving, should general economic conditions weaken and/or real estate values begin to decline again, the level of problem loans may increase, as would the level of the provision for loan losses.

As noted in Note 18, In September 2016, the FASB released ASU 2016-13, “Financial Instruments – Credit Losses” which amended existing guidance to replace current generally accepted accounting principles used to measure a reporting entity’s credit losses.  The Company has selected the Discounted Cash Flow modeling method and is running parallel processes encompassing the functionality of the models, governance activities, as well as continuing to review and refine its models and methodologies.  The Bank is currently undergoing model validation and working to finalize operating and financial control procedures and processes.  The ultimate impact upon adoption will depend on the characteristics of the Banks’s portfolios, macroeconomic conditions, and the finalized validation of models and methodologies, as well as other management judgments. We do not expect any material allowance adjustments that will impact operations or any key performance indicators of the Company.

Page 20 of 98

SUMMARY OF LOAN LOSS EXPERIENCE

(dollars in thousands)
	2019			2018		2017		2016		2015
Amount of loans outstanding at end of year (less unearned income)	$	4,062,196			3,874,096		3,636,407		3,430,586		3,293,304
Average loans outstanding during year (less average unearned income)		3,926,199			3,746,082		3,514,900		3,348,324		3,234,806
Balance of allowance at beginning of year		44,766			44,170		43,890		44,762		46,327
Loans charged off:
Commercial and commercial real estate		20			100		72		795		779
Real estate mortgage - 1 to 4 family		974			846		2,220		3,573		4,951
Installment		213			257		219		342		185
Total		1,207			1,203		2,511		4,710		5,915
Recoveries of loans previously charged off:
Commercial and commercial real estate		46			10		96		207		27
Real estate mortgage - 1 to 4 family		532			351		669		617		577
Installment		21			38		26		64		46
Total		599			399		791		888		650
Net loans charged off		608			804		1,720		3,822		5,265
Provision for loan losses		159			1,400		2,000		2,950		3,700
Balance of allowance at end of year	$	44,317			44,766		44,170		43,890		44,762
Net charge offs as a percent of average loans outstanding during year (less average unearned income)		0.02	%		0.02		0.05		0.11		0.16
Allowance as a percent of loans outstanding at end of year		1.09			1.16		1.21		1.28		1.36

Allocation of the Allowance for Loan Losses

The allocation of the allowance for loans losses is as follows:

(dollars in thousands)	As of					As of
	December 31, 2019					December 31, 2018
			Percent of					Percent of
			Loans to					Loans to
	Amount		Total Loans			Amount		Total Loans
Commercial	$	3,805		4.47	%	$	3,903		4.74	%
Real estate - construction		311		0.70	%		310		0.69	%
Real estate mortgage - 1 to 4 family		35,632		87.96	%		34,918		86.80	%
Home equity lines of credit		3,999		6.60	%		4,689		7.47	%
Installment Loans		570		0.27	%		946		0.30	%
	$	44,317		100.00	%	$	44,766		100.00	%

Market Risk

The Company’s principal exposure to market risk is with respect to interest rate risk.  Interest rate risk is the potential for economic loss due to future interest rate changes.  These economic losses can be reflected as a loss of future net interest income and/or a loss of current market value.

Page 21 of 98

Quantitative and Qualitative Disclosure about Market Risk

TrustCo realizes income principally from the difference or spread between the interest earned on loans, investments and other interest-earning assets and the interest paid on deposits and borrowings.  Loan volume and yield, as well as the volume of and rates on investments, deposits and borrowings are affected by market interest rates.  Additionally, because of the terms and conditions of many of the loan documents and deposit accounts, a change in interest rates could also affect the projected maturities of the loan portfolio and/or the deposit base.

In monitoring interest rate risk, management focuses on evaluating the levels of net interest income and the fair value of capital in varying interest rate cycles within Board-approved policy limits.  Interest rate risk management also must take into consideration, among other factors, the Company’s overall credit, operating income, operating cost, and capital profile.  The Asset Allocation Committee, which includes all members of executive management and reports quarterly to the Board of Directors, monitors and manages interest rate risk to maintain an acceptable level of potential change in the fair value of capital as a result of changes in market interest rates.

The Company uses an industry standard simulation model as the primary tool to identify, quantify and project changes in interest rates and the impact on the balance sheet and forecasted net interest income.  The model utilizes assumptions with respect to cash flows and prepayment speeds taken both from industry sources and internally generated data based upon historical trends in the Bank’s balance sheet.  Assumptions based on the historical behavior of deposit rates and balances in relation to changes in market interest rates are also incorporated into the model.  This model calculates a fair value amount with respect to non-time deposit categories, since these deposits are part of the core deposit products of the Company.  The assumptions used are inherently uncertain and, as a result, the model cannot precisely measure the fair value of capital or precisely predict the impact of fluctuations in interest rates on the fair value of capital.

Using this model, the fair values of capital projections as of December 31, 2019 are referenced below.  The base case scenario shows the present estimate of the fair value of capital assuming no change in the operating environment or operating strategies and no change in interest rates from those existing in the marketplace as of December 31, 2019.  The table indicates the impact on the fair value of capital assuming interest rates were to instantaneously increase by 100, 200, 300 and 400 basis points (BP) or to decrease by 100 basis points.

	Estimated Percentage of
	Fair value of Capital to
As of December 31, 2019	Fair value of Assets
+400 BP		19.20	%
+300 BP		19.80
+200 BP		20.40
+100 BP		20.80
Current rates		20.80
-100 BP		18.70

At December 31, 2019, the Company’s consolidated Tier 1 capital to assets ratio (leverage capital ratio) was 10.25%.

The fair value of capital is calculated as the fair value of assets less the fair value of liabilities in the interest rate scenario presented.  The fair value of capital in the current rate environment is 20.80% of the fair value of assets, whereas the current Tier 1 capital to assets ratio was 10.25% at December 31, 2019, as noted.  The significant difference between these two capital ratios reflects the impact that a fair value calculation can have on the capital ratios of a company.  The fair value of capital calculations take into consideration the fair value of deposits, including those deposits considered core deposits, along with the fair value of assets such as the loan portfolio.

A secondary method to identify and manage the interest rate risk profile is the static gap analysis.  Interest sensitivity gap analysis measures the difference between the assets and liabilities repricing or maturing within specific time periods.  An asset-sensitive position indicates that there are more rate-sensitive assets than rate-sensitive liabilities repricing or maturing within specific time periods, which would generally imply a favorable impact on net interest income in periods of rising interest rates and a negative impact in periods of falling rates.  A liability-sensitive position would generally imply a negative impact on net interest income in periods of rising rates and a positive impact in periods of falling rates.

Static gap analysis has limitations because it cannot measure precisely the effect of interest rate movements and competitive pressures on the repricing and maturity characteristics of interest-earning assets and interest-bearing liabilities.  In addition, a significant portion of the interest sensitive assets are fixed rate securities with relatively long lives whereas the interest-bearing liabilities are not subject to these same limitations.  As a result, certain assets and liabilities may in fact reprice at different times and at different volumes than the static gap analysis would indicate.  The Company deemphasized the use of gap analysis in favor of the more advanced methods provided by the previously noted model, including the sensitivity of the economic value of equity and net interest income.

Page 22 of 98

The Company recognizes the relatively long-term nature of the fixed rate residential loan portfolio.  To fund those long-term assets, the Company cultivates long-term deposit relationships (often called core deposits).  These core deposit relationships tend to be longer-term in nature and not as susceptible to changes in interest rates.  Core deposit balances, along with substantial levels of short-term liquid assets allows the Company to take on certain interest rate risk with respect to the fixed rate loans on its balance sheet.

The table, “Interest Rate Sensitivity,” presents an analysis of the interest-sensitivity gap position at December 31, 2019.  All interest-earning assets and interest-bearing liabilities are shown based upon their contractual maturity or repricing date adjusted for forecasted prepayment rates.  Asset prepayment and liability repricing periods are selected after considering the current rate environment, industry prepayment and data specific to the Company.  The interest rate sensitivity table indicates that TrustCo is nominally liability sensitive on a cumulative basis when measured in the less than 1 year and 1-5 years buckets.  The effect of being liability sensitive is that rising interest rates should result in liabilities repricing to higher levels faster than assets repricing to higher levels, thus decreasing net interest income.  TrustCo is nominally asset sensitive on the Over 5 years bucket.  The effect of being that rising interest rates should result in assets repricing to higher levels faster than liabilities repricing to higher levels, thus increasing net interest income.  Conversely, should interest rates decline, the Company’s interest bearing assets would reprice down faster than liabilities, resulting in lower net interest income.

INTEREST RATE SENSITIVITY

(dollars in thousands)	At December 31, 2019
	Repricing in:
	Less than 1			1-5			Over 5			Rate
	year			years			years			Insensitive		Total
Total assets	$	1,342,274			1,966,276			1,760,520			152,252		5,221,322
Cumulative total assets	$	1,342,274			3,308,550			5,069,070			5,221,322
Total liabilities and shareholders' equity	$	2,029,472			129,176			2,439,417			623,257		5,221,322
Cumulative total liabilities and shareholders' equity	$	2,029,472			2,158,648			4,598,065			5,221,322
Cumulative interest sensitivity gap	$	(687,198	)		1,149,902			471,005
Cumulative gap as a % of interest earning assets for the period		(51.2	%)		34.8	%		9.3	%
Cumulative interest sensitive assets to liabilities		66.1	%		153.3	%		110.2	%

In practice, the optionality imbedded in many of the Company’s assets and liabilities, along with other limitations such as differing timing between changes in rates on varying assets and liabilities limits the effectiveness of gap analysis.  Thus, the table should be viewed as a rough framework in the evaluation of interest rate risk.  Management takes these factors, and others, into consideration when reviewing the Bank’s gap position and establishing its asset/liability strategy.  As noted, the simulation model is better able to consider these aspects of the Bank’s exposure to potential rate changes and thus is viewed as the more important of the two methodologies.

Liquidity Risk

TrustCo seeks to obtain favorable funding sources and to maintain prudent levels of liquid assets in order to satisfy various liquidity demands.  In addition to serving as a funding source for maturing obligations, liquidity provides flexibility in responding to customer-initiated needs.  Many factors affect the ability to meet liquidity needs, including changes in the markets served by the Bank’s network of branches, the mix of assets and liabilities, and general economic conditions.

The Company actively manages its liquidity position through target ratios established under its asset/liability management policies.  Continual monitoring of these ratios, both historically and through forecasts under multiple interest rate scenarios, allows TrustCo to employ strategies necessary to maintain adequate liquidity levels as provided in its asset/liability management policies.  Management has also developed various liquidity alternatives, such as borrowings from the FHLBNY and the FRBNY, and through the utilization of brokered CDs, should the need develop.

The Company achieves its liability-based liquidity objectives in a variety of ways.  Liabilities can be classified into three categories for the purposes of managing liability-based liquidity: retail deposits, purchased money, and capital market funds.  TrustCo seeks deposits that are dependable and predictable and that are based as much on the level and quality of service as they are on interest rate.  Average retail deposits (total deposits less time deposits greater than $250 thousand) amounted to $4.18 billion in 2019 and $4.02 billion in 2018.  Average balances of core deposits are detailed in the table “Mix of Average Sources of Funding.”

Page 23 of 98

In addition to core deposits, another source of liability-based funding available to TrustCo is purchased money, which consists of long-term and short-term borrowings, Federal Funds purchased, securities sold under repurchase agreements, and time deposits greater than $250 thousand.  The average balances of these purchased liabilities are detailed in the table “Mix of Average Sources of Funding.”  During 2019, the average balance of purchased liabilities was $386.8 million, compared with $377.0 million in 2018.  Although classified as purchased liabilities for the purposes of this analysis the Company does not offer premium rates on large time deposits and thus views its time deposits as relatively stable funds.  The increase in borrowed funds is wholly the result of customer’s behavioral preferences in regard to managing their funds and does not reflect any decision by management to increase this category of funding.  The classification of time deposits over $250 thousand as purchased liabilities is typical industry practice, partly reflecting that some banks pay premium rates for larger balance time deposits.

The Bank also has a line of credit available with the FHLBNY.  The amount of that line is determined by the Bank’s total assets and the amount and types of collateral pledged.  Assets that are eligible for pledging include most loans and securities.  The Bank can borrow up to 30% of its total assets from the FHLBNY without special approval and may apply to borrow up to 50% of its total assets.  Securities and loans pledged as collateral against any borrowings must cover certain margin requirements.  Eligible securities have a maximum lendable value of 67% to 97%, depending on the security type, with the securities in the Bank’s investment portfolio generally having maximum lendable values of 80% to 95%.  The maximum lendable value against loans is 90% for 1-4 family residential mortgages, 80% for multifamily mortgages and 75% for commercial mortgages.  For both securities and loans, the maximum lendable limits are applied to the market value of the asset pledged.  At December 31, 2019 there were no outstanding balances associated with this line of credit.  In addition, the Bank has access to borrowings from the FRBNY.  Borrowings from the FRBNY are subject to collateralization by securities or loans acceptable to the FRBNY and at collateral margins set by the FRBNY.

The Company’s overall liquidity position is favorable compared to its peers.  A simple liquidity proxy often used in the industry is the ratio of loans to deposits, with a lower number representing a more liquid institution.  At December 31, 2019, TrustCo’s loan to deposit ratio was 91.28% compared to 90.64% at December 31, 2018, while the median peer group of all publically traded banks and thrifts tracked by S&P Global Market Intelligence financial with assets between $2 billion and $10 billion had ratios of 93.21% and 94.8%, respectively.  In addition, at December 31, 2019 and 2018, the Company had cash and cash equivalents totaling $456.8 million and $503.7 million, respectively, as well as unpledged securities available for sale with a fair value of $327.9 million and $298.4 million, respectively.

Off-Balance Sheet Risk

Commitments to extend credit: The Bank makes contractual commitments to extend credit, and extends lines of credit which are subject to the Bank’s credit approval and monitoring procedures.  At December 31, 2019 and 2018, commitments to extend credit in the form of loans, including unused lines of credit, amounted to $424.0 million and $432.6 million, respectively.  In management’s opinion, there are no material commitments to extend credit that represent unusual risk.

The Company has issued conditional commitments in the form of standby letters of credit to guarantee payment on behalf of a customer and guarantee the performance of a customer to a third party.  Standby letters of credit generally arise in connection with lending relationships.  The credit risk involved in issuing these instruments is essentially the same as that involved in extending loans to customers.  Contingent obligations under standby letters of credit totaled approximately $9.6 million and $6.6 million at December 31, 2019 and 2018, respectively, and represent the maximum potential future payments the Company could be required to make.  Typically, these instruments have terms of 12 months or less and expire unused; therefore, the total amounts do not necessarily represent future cash requirements.  Each customer is evaluated individually for creditworthiness under the same underwriting standards used for commitments to extend credit and on-balance sheet instruments.  Company policies governing loan collateral apply to standby letters of credit at the time of credit extension.  Loan-to-value ratios are generally consistent with loan-to-value requirements for other commercial loans secured by similar types of collateral.  The fair value of the Company’s standby letters of credit at December 31, 2019 and 2018 was insignificant.

Other off-balance sheet risk: TrustCo does not engage in activities involving interest rate swaps, forward placement contracts, or any other instruments commonly referred to as “derivatives.”  Management believes these instruments pose a high degree of risk, and that investing in them is unnecessary.  TrustCo has no off-balance sheet partnerships, joint ventures, or other risk sharing entities.

Noninterest Income and Expense

Noninterest income: Noninterest income is an important source of revenue for the Company and a factor in overall results.  Total noninterest income was $18.6 million in 2019, $18.1 million in 2018 and $18.4 million in 2017.  There were no net securities gains recorded in 2019, 2018 or 2017.

Page 24 of 98

Trustco Financial Services contributes a large recurring portion of noninterest income through fees generated by providing fiduciary and investment management services.  Income from these fiduciary activities totaled $6.4 million in 2019, $6.3 million in 2018 and $6.6 million in 2017.  Trust fees are generally calculated as a percentage of the assets under management by Trustco Financial Services.  In addition, trust fees include fees for estate settlements, tax preparation, and other services.  Assets under management by Trustco Financial Services are not included on the Company’s Consolidated Financial Statements because Trustco Financial Services holds these assets in a fiduciary capacity.  At December 31, 2019, 2018 and 2017, fair value of assets under management by the Trustco Financial Services were approximately $927.5 million, $802.6 million and $890.2 million, respectively.  The changes in levels of assets under management reflects a combination of changing market valuations and the net impact of new customer asset additions, losses of accounts and the settlement of estates.

The Company routinely reviews its service charge policies and levels relative to its competitors.  Reflecting those reviews, the Company makes changes in fees for services to customers in terms of both the levels of fees as well as types of fees where appropriate.  The changes in reported noninterest income also reflect the volume of services customers utilized and regulatory changes governing overdrafts.

NONINTEREST INCOME

(dollars in thousands)	For the year ended December 31,						2019 vs. 2018
	2019		2018		2017		Amount			Percent
Trustco Financial Services income	$	6,387		6,283		6,584	$	104			1.7	%
Fees for services to customers		10,110		10,912		10,798		(802	)		(7.3	)
Other		2,094		886		991		1,208			136.3
Total noninterest income	$	18,591		18,081		18,373	$	510			2.8	%

Noninterest expense: Noninterest expense was $97.7 million in 2019 and 2018, and $94.0 million in 2017.  TrustCo’s operating philosophy stresses the importance of monitoring and controlling the level of noninterest expense.  The efficiency ratio is a strong indicator of how well controlled and monitored these expenses are for a banking enterprise.  A low ratio indicates highly efficient performance.  The median efficiency ratio for a peer group composed of banking institutions with assets of $2 to $10 billion was 57.8% for 2019.  TrustCo’s efficiency ratio was 56.1% in 2019, 54.0% in 2018 and 53.8% in 2017.    In 2017 the ratio excludes the gain on the sale of NPL’s previously mentioned.  Other real estate owned expense or income is also excluded from this calculation for all periods presented.

NONINTEREST EXPENSE

(dollars in thousands)	For the year ended December 31,							2019 vs. 2018
	2019			2018		2017		Amount			Percent
Salaries and employee benefits	$	46,630			42,107		40,665	$	4,523			10.7	%
Net occupancy expense		16,666			17,213		16,543		(547	)		(3.2	)
Equipment expense		7,068			7,068		6,118		-			0.0
Professional services		6,174			6,555		6,895		(381	)		(5.8	)
Outsourced services		7,600			7,500		6,410		100			1.3
Advertising expense		2,521			3,020		2,578		(499	)		(16.5	)
FDIC and other insurance		1,787			2,741		4,179		(954	)		(34.8	)
Other real estate expense, net		(166	)		1,231		1,171		(1,397	)		(113.5	)
Other		9,450			10,278		9,435		(828	)		(8.1	)
Total noninterest expense	$	97,730			97,713		93,994	$	17			0.0	%

Salaries and employee benefits are the most significant component of noninterest expense.  For 2019, these expenses amounted to $46.6 million, compared with $42.1 million in 2018 and $40.7 million in 2017.  The increase in salaries and benefits in 2019 was primarily due to attracting and retaining key employees, partially offset by headcount reduction which occurred during the last half of 2019.  Full time equivalent headcount decreased from 854 as of December 31, 2018 to 814 as of December 31, 2019.

Page 25 of 98

Professional services expense was $6.2 million in 2019, compared to $6.6 million in 2018 and $6.9 million in 2017.  The decrease in these costs in 2019 compared to 2018 was driven by the reduced use of various consultants and experts.

FDIC and other insurance expense was $1.8 million in 2019, $2.7 million in 2018 and $4.2 million in 2017.  The decline in 2019 is due to credits received as a result of the FDIC reaching the Deposit Reserve Fund reserve ratio.

Other real estate income was $166 thousand in 2019, as compared to other real estate expense of $1.2 million in 2018 and 2017. Included in ORE (income) expense during 2019, 2018 and 2017 were write downs of properties included in ORE totaling $366 thousand, $769 thousand, and $1.1 million, respectively. Additionally, included in ORE (income) expense during 2019, 2018, and 2017 were gains of $1.3 million, $614 thousand, and $925 thousand, respectively.

Changes in other noninterest expense are the results of normal banking activities. The decrease in 2019 versus 2018 is primarily due to a litigation settlement that occurred in 2019.

Income Tax

TrustCo recognized income tax expense of $18.7 million, $18.2 million and $33.6 million in 2019, 2018 and 2017, respectively.  The effective tax rates were 24.4% in 2019, 22.9% in 2018, and 43.8% in 2017.  The lower effective tax rate starting in 2018 is due to the federal tax reform as previously mentioned.

Contractual Obligations

The Company is contractually obligated to make the following payments on leases as of December 31, 2019:

(dollars in thousands)	Payments Due by Period:
	Less Than		1-3		3-5		More than
	1 Year		Years		Years		5 Years		Total
Operating leases	$	8,039		15,566		14,327		28,361		66,293

In addition, the Company is contractually obligated to pay data processing vendors approximately $7 million to $8 million per year through 2021.

Also, the Company is obligated under its various employee benefit plans to make certain payments of approximately $1.8 million per year through 2029.  Additionally, the Company is obligated to pay the accumulated benefits under the Company’s post retirement pension plan which amounted to $6.1 million and $5.4 million, respectively, as of December 31, 2019 and 2018. Actual payments under the plan are made in accordance with the plan provisions.

Impact of Inflation and Changing Prices

The Consolidated Financial Statements for the years ended 2019, 2018 and 2017 have been prepared in accordance with U.S. generally accepted accounting principles which require the measurement of financial position and operating results in terms of historical dollars without considering the changes in the relative purchasing power of money over time due to inflation.  The impact of inflation is reflected in the increasing cost of operations.

Nearly all assets and liabilities of the Company are monetary.  As a result, changes in interest rates have a greater impact on the Company’s performance than do the effects of general levels of inflation, because interest rates do not necessarily move in the same direction or to the same extent as the price of goods and services.

Critical Accounting Policies and Estimates

Management’s Discussion and Analysis of Financial Condition and Results of Operations is based upon the Company’s consolidated financial statements, which have been prepared in accordance with U.S. generally accepted accounting principles. The preparation of these financial statements requires the Company to make estimates and judgments that affect the reported amounts of assets, liabilities, revenues and expenses. Note 1 to the Company’s consolidated financial statements contains a summary of the Company’s significant accounting policies.

Management believes that the Company’s policy with respect to the methodology for the determination of the allowance for loan losses involves a higher degree of complexity and requires management to make difficult and subjective judgments, which often require assumptions or estimates about highly uncertain matters. Changes in these judgments, assumptions or estimates could materially impact results of operations. This critical policy and its application are periodically reviewed with the Audit Committee and the Board of Directors.

Page 26 of 98

The provision for loan losses is based upon Management’s evaluation of the adequacy of the allowance, including an assessment of known and inherent risks in the portfolio, giving consideration to the size and composition of the loan portfolio, actual loan loss experience, level of delinquencies, detailed analysis of individual loans for which full collectability may not be assured, the existence and estimated fair value of any underlying collateral and guarantees securing the loans, and current economic and market conditions.  Although Management uses current and relevant information available in relation to their loan portfolio, the adequacy of the allowance for loan losses remains an estimate, which is subject to significant judgment and short-term change. Various regulatory agencies, as an integral part of their examination process, periodically review the adequacy of the Company’s allowance for loan losses. Such agencies may require the Company to make additional provisions for loan losses based upon information available to them at the time of their examination. Furthermore, the majority of the Company’s loans are secured by real estate in primarily New York, and Florida. Accordingly, the collectability of a substantial portion of the carrying value of the Company’s loan portfolio is susceptible to changes in local market conditions and may experience adverse economic conditions. Future adjustments to the provision for loan losses and allowance for loan losses may be necessary due to economic, operating, regulatory and other conditions beyond the Company’s control.

Pursuant to recent Securities and Exchange Commission (“SEC”) guidance, management of the Company is encouraged to evaluate and disclose those accounting policies that are judged to be critical policies – those most important to the portrayal of the Company’s financial condition and results, and that require management’s most difficult subjective or complex judgments.  Management considers the accounting policy relating to the allowance for loan losses to be a critical accounting policy, given the inherent uncertainty in evaluating the levels of the allowance required to cover credit losses in the portfolio and the material effect that such judgments can have on the results of operations.  Included in Note 1 to the Consolidated Financial Statements contained in the Company’s 2019 Annual Report on Form 10-K is a description of the significant accounting policies that are utilized by the Company in the preparation of the Consolidated Financial Statements.

Recent Accounting Pronouncements

Please refer to Note 18 to the consolidated financial statements for a detailed discussion of new accounting pronouncements and their impact on the Company.

Forward-Looking Statements

Statements included in this report and in future filings by TrustCo with the SEC, in TrustCo’s press releases, and in oral statements made with the approval of an authorized executive officer, that are not historical or current facts, are “forward-looking statements” made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, and are subject to certain risks and uncertainties that could cause actual results to differ materially from historical earnings and those presently anticipated or projected.  Forward-looking statements can be identified by the use of such words as may, will, should, could, would, estimate, project, believe, intend, anticipate, plan, seek, expect and similar expressions.  TrustCo wishes to caution readers not to place undue reliance on any such forward-looking statements, which speak only as of the date made.

The following important factors, among others, in some cases have affected and in the future could affect TrustCo’s actual results, and could cause TrustCo’s actual financial performance to differ materially from that expressed in any forward-looking statement:

● TrustCo’s ability to continue to originate a significant volume of one- to- four family mortgage loans in its market areas and to otherwise maintain or increase its market share in the areas in which it operates;

● TrustCo’s ability to continue to maintain noninterest expense and other overhead costs at reasonable levels relative to income;

● TrustCo’s ability to make accurate assumptions and judgments regarding the credit risks associated with its lending and investing activities, including changes in the level and direction of loan delinquencies and charge-offs, changes in property values, and changes in estimates of the adequacy of the allowance for loan and lease losses;

● the effects of and changes in, trade, monetary and fiscal policies and laws, including interest rate policies of the Board of Governors of the Federal Reserve System, inflation, interest rates, market and monetary fluctuations;

● Restrictions or conditions imposed by TrustCo’s and Trustco Bank’s regulators on their operations that may make it more difficult to achieve TrustCo’s and Trustco Bank’s goals;

Page 27 of 98

● the future earnings and capital levels of TrustCo and Trustco Bank and the ability of TrustCo and Trustco Bank to distribute capital from Trustco Bank to TrustCo under regulatory capital rules, which could affect the ability of TrustCo to pay dividends;

● the results of supervisory monitoring or examinations of TrustCo and Trustco Bank by their respective primary federal banking regulators, including the possibility that the regulators may, among other things, require us to increase our loss allowances or to take other actions that reduce capital or income;

● adverse conditions in the securities markets that lead to impairment in the value of securities in TrustCo’s investment portfolio;

● Unanticipated effects from the Tax Act that may limit its benefits or adversely impact our business, which could include decreased demand for borrowing by our customers or increased price competition that offsets the benefits of decreased federal income tax expense;

● the perceived overall value of TrustCo’s products and services by users, including the features, pricing and quality, compared to competitors’ products and services and the willingness of current and prospective customers to substitute competitors’ products and services for TrustCo’s products and services;

● changes in consumer spending, borrowing and savings habits;

● the effect of changes in financial services laws and regulations (including laws concerning taxation, banking and securities) and the impact of other governmental initiatives affecting the financial services industry, including regulatory capital requirements;

● changes in management personnel;

● real estate and collateral values;

● changes in accounting policies and practices, as may be adopted by the bank regulatory agencies Financial Accounting Standards Board or the Public Company Accounting Oversight Board;

● disruptions, security breaches, or other adverse events affecting the third-party vendors who perform several of our critical processing functions;

● technological changes and electronic, cyber and physical security breaches;

● changes in local market areas and general business and economic trends, as well as changes in consumer spending and saving habits;

● TrustCo’s success at managing the risks involved in the foregoing and managing its business; and

● other risks and uncertainties included under “Risk Factors” in our Form 10-K for the year ended December 31, 2019.

You should not rely upon forward-looking statements as predictions of future events.  Although TrustCo believes that the expectations reflected in the forward-looking statements are reasonable, it cannot guarantee that the future results, levels of activity, performance or events and circumstances reflected in the forward-looking statements will be achieved or occur.  The foregoing list should not be construed as exhaustive, and the Company disclaims any obligation to subsequently revise any forward-looking statements to reflect events or circumstances after the date of such statements, or to reflect the occurrence of anticipated or unanticipated events.

Page 28 of 98

SUMMARY OF UNAUDITED QUARTERLY FINANCIAL INFORMATION

(dollars in thousands, except per share data)

	2019								2018
		Q1	Q2		Q3	Q4	Year			Q1	Q2	Q3	Q4	Year
Income statement:
Interest and dividend income	$	47,413	48,664		48,528	47,523		192,128	$	43,497	44,815	45,738	46,864		180,914
Interest expense		7,681	9,473		9,885	9,282		36,321		4,182	4,706	5,215	6,125		20,228
Net interest income		39,732	39,191		38,643	38,241		155,807		39,315	40,109	40,523	40,739		160,686
Provision for loan losses		300	(341	)	-	200		159		300	300	300	500		1,400
Net interest income after provison for loan losses		39,432	39,532		38,643	38,041		155,648		39,015	39,809	40,223	40,239		159,286
Noninterest income		4,637	4,914		4,925	4,115		18,591		4,679	4,495	4,455	4,452		18,081
Noninterest expense		24,867	24,902		24,070	23,891		97,730		24,155	24,095	24,544	24,919		97,713
Income before income taxes		19,202	19,544		19,498	18,265		76,509		19,539	20,209	20,134	19,772		79,654
Income tax expense		4,644	4,877		4,790	4,358		18,669		4,731	4,804	4,935	3,739		18,209
Net income	$	14,558	14,667		14,708	13,907		57,840	$	14,808	15,405	15,199	16,033		61,445
Per share data:
Basic earnings	$	0.150	0.152		0.152	0.143		0.597	$	0.154	0.160	0.157	0.166		0.637
Diluted earnings		0.150	0.151		0.152	0.143		0.597		0.153	0.160	0.157	0.166		0.636
Cash dividends declared		0.0681	0.0681		0.0681	0.0681		0.2725		0.0656	0.0656	0.0681	0.0681		0.2674

Page 29 of 98

FIVE YEAR SUMMARY OF FINANCIAL DATA

(dollars in thousands, except per share data)	Years ended December 31,
	2019			2018			2017			2016			2015
Statement of income data:
Interest and dividend income	$	192,128			180,914			168,960			161,359			159,345
Interest expense		36,321			20,228			14,592			15,304			16,197
Net interest income		155,807			160,686			154,368			146,055			143,148
Provision for loan losses		159			1,400			2,000			2,950			3,700
Net interest income after provision for loan losses		155,648			159,286			152,368			143,105			139,448
Noninterest income		18,591			18,081			18,373			18,344			17,621
Net gain on securities transactions		-			-			-			668			251
Noninterest expense		97,730			97,713			93,994			93,827			90,560
Income before income taxes		76,509			79,654			76,747			68,290			66,760
Income taxes		18,669			18,209			33,602			25,689			24,522
Net income	$	57,840			61,445			43,145			42,601			42,238
Share data:
Average equivalent diluted shares (in thousands)		96,927			96,646			96,222			95,648			95,213
Book value	$	5.55			5.07			4.75			4.52			4.34
Cash dividends		0.273			0.267			0.263			0.263			0.263
Basic earnings		0.597			0.637			0.449			0.446			0.444
Diluted earnings		0.597			0.636			0.448			0.445			0.444
Financial:
Return on average assets		1.12	%		1.25			0.88			0.89			0.89
Return on average shareholders' equity		11.26			13.05			9.64			9.94			10.41
Cash dividend payout ratio		45.60			42.02			58.44			58.88			59.13
Tier 1 capital to assets (leverage ratio)		10.25			10.13			9.45			9.11			8.85
Tier 1 capital as a % of total risk adjusted assets		18.99			18.79			18.02			17.78			17.71
Common equity tier 1 capital ratio		18.99			18.79			18.02			17.78			17.71
Total capital as a % of total risk adjusted assets		20.24			20.05			19.28			19.04			18.97
Efficiency ratio*		56.13			53.97			53.75			55.67			55.08
Net interest margin		3.10			3.33			3.22			3.11			3.09
Average balances:
Total assets	$	5,161,820			4,900,450			4,875,668			4,790,701			4,721,146
Earning assets		5,023,914			4,822,577			4,790,890			4,698,630			4,630,417
Loans, net		3,926,199			3,746,082			3,514,900			3,348,324			3,234,806
Allowance for loan losses		(44,639	)		(44,651	)		(44,319	)		(44,718	)		(46,023	)
Securities available for sale		590,768			547,721			617,180			627,341			657,951
Held to maturity securities		20,643			24,801			37,929			50,975			63,730
Federal Reserve Bank and Federal Home
Loan Bank stock		9,123			8,907			9,295			9,554			9,414
Deposits		4,409,060			4,206,577			4,171,396			4,149,201			4,103,505
Short-term borrowings		159,220			194,810			228,086			185,672			184,725
Shareholders' equity		513,489			470,814			447,680			428,389			405,761

* Non-GAAP figure; refer to Non-gaap financial measures reconciliation section for definition

Page 30 of 98

Non-GAAP Financial Measures Reconciliation

Certain of the financial measures used in this report, such as taxable equivalent net interest income and net interest margin, and efficiency ratio, are determined by methods other than in accordance with generally accepted accounting principles (“GAAP”).

Taxable Equivalent Net Interest Income and Taxable Equivalent Net Interest Margin: Net interest income is commonly presented on a taxable equivalent basis.  That is, to the extent that some component of the institution’s net interest income will be exempt from taxation (e.g., was received by the institution as a result of its holdings of state or municipal obligations), an amount equal to the tax benefit derived from that component is added back to the net interest income total.  Management considers this adjustment helpful to investors in comparing one financial institution’s net interest income (pre-tax) to that of another institution, as each will have a different proportion of tax-exempt items in their portfolios.  Moreover, net interest income is itself a component of a second financial measure commonly used by financial institutions, net interest margin, which is the ratio of net interest income to average earning assets.  For purposes of this measure as well, taxable equivalent net interest income is generally used by financial institutions, again to provide investors with a better basis of comparison from institution to institution.  We calculate the taxable equivalent net interest margin by dividing GAAP net interest income, adjusted to include the benefit of non-taxable interest income, by average interest earnings assets.

The Efficiency Ratio: Financial institutions often use an “efficiency ratio” as a measure of expense control.  The efficiency ratio typically is defined as noninterest expense divided by the sum of taxable equivalent net interest income and noninterest income.  As in the case of net interest income, generally, net interest income as utilized in calculating the efficiency ratio is typically expressed on a taxable equivalent basis.  Moreover, many financial institutions, in calculating the efficiency ratio, also adjust both noninterest expense and noninterest income to exclude from these items (as calculated under GAAP) certain component elements, such as other real estate expense (deducted from noninterest expense) and securities transactions (excluded from noninterest income).  We calculate the efficiency ratio by dividing total noninterest expenses as determined under GAAP, as adjusted, by net interest income (fully taxable equivalent) and total noninterest income as determined under GAAP, as adjusted, as stated in the table below.

We believe that these non-GAAP financial measures provide information that is important to investors and that is useful in understanding the Company’s financial position, results and ratios.  Management internally assesses our performance based, in part, on these measures.  However, these non-GAAP financial measures are supplemental and are not a substitute for an analysis based on GAAP measures.  As other companies may use different calculations for these measures, this presentation may not be comparable to other similarly titled measures reported by other companies.  A reconciliation of the non-GAAP measures of tangible book value per share, efficiency ratio, and taxable equivalent net interest income and net interest margin to the underlying GAAP financial measures is set forth below.

Page 31 of 98

Non-GAAP Financial Measures Reconciliation

(dollars in thousands, except per share amounts)

(Unaudited)

	Years ended
	12/31/19			12/31/18			12/31/17			12/31/16			12/31/15
Taxable Equivalent Net Interest Margin
Net interest income (GAAP)	$	155,807			160,686			154,368			146,055			143,148
Taxable Equivalent Adjustment		5			12			45			54			74
Net interest income (Taxable Equivalent) (Non-GAAP)		155,812			160,698			154,413			146,109			143,222
Total Interest Earning Assets		5,023,914			4,822,577			4,790,890			4,698,630			4,630,417
Net Interest Margin (GAAP)		3.10	%		3.33	%		3.22	%		3.11	%		3.09	%
Taxable Equivalent Net Interest Margin (Non-GAAP)		3.10	%		3.33	%		3.22	%		3.11	%		3.09	%

	Years ended
	12/31/19			12/31/18			12/31/17			12/31/16			12/31/15
Efficiency Ratio
Net interest income (Taxable Equivalent) (Non-GAAP)	$	155,812			160,698			154,413			146,109			143,222
Non-interest income (GAAP)		18,591			18,081			18,373			19,012			17,872
Less:  Net gain on securities		-			-			-			668			251
Less:  Net gain on sale of building and net gain on sale of nonperforming loans		-			-			84			493			60
Revenue used for efficiency ratio (Non-GAAP)		174,403			178,779			172,702			163,960			160,783
Total Noninterest expense (GAAP)		97,730			97,713			93,994			93,827			90,560
Less:  Other real estate (income) expense, net		(166	)		1,231			1,171			2,558			2,001
Expenses used for efficiency ratio (Non-GAAP)		97,896			96,482			92,823			91,269			88,559
Efficiency Ratio		56.13	%		53.97	%		53.75	%		55.67	%		55.08	%

Glossary of Terms

Allowance for Loan Losses:

A balance sheet account which represents management’s estimate of probable credit losses in the loan portfolio. The provision for loan losses is added to the allowance account, charge offs of loans decrease the allowance balance and recoveries on previously charged off loans serve to increase the balance.

Basic Earnings Per Share:

Net income divided by the weighted average number of common shares outstanding (including participating securities) during the period.

Cash Dividends Per Share:

Total cash dividends for each share outstanding on the record dates.

Common equity tier 1 capital ratio

Common equity Tier 1 capital to risk weighted assets

Comprehensive Income:

Net income plus the change in selected items recorded directly to capital such as the net change in unrealized market gains and losses on securities available for sale and the overfunded/underfunded positions in the retirement plans.

Core Deposits:

Deposits that are traditionally stable, including all deposits other than time deposits of $250,000 or more.

Derivative Investments:

Investments in futures contracts, forwards, swaps, or other investments with similar characteristics.

Page 32 of 98

Glossary of Terms (continued)

Diluted Earnings Per Share:

Net income divided by the weighted average number of common shares outstanding during the period, taking into consideration the effect of any dilutive stock options.

Earning Assets:

The sum of interest-bearing deposits with banks, securities available for sale, securities held to maturity, trading securities, loans, net of unearned income, and Federal Funds sold and other short-term investments.

Efficiency Ratio:

Noninterest expense (excluding other real estate expense) divided by taxable equivalent net interest income plus noninterest income (excluding securities transactions and other component income items).  This is an indicator of the total cost of operating the Company in relation to the total income generated.

Federal Funds Sold:

A short-term (generally one business day) investment of excess cash reserves from one bank to another.

Government Sponsored Enterprises (“GSE”):

Corporations sponsored by the United States government and include the Federal Home Loan Bank (FHLB), the Federal Home Loan Mortgage Corporation (FHLMC or Freddie Mac), the Federal National Mortgage Association (FNMA or Fannie Mae) and the Small Business Administration (SBA).

Impaired Loans:

Loans, principally commercial, where it is probable that the borrower will be unable to make the principal and interest payments according to the contractual terms of the loan, and all loans considered TDRs.

Interest Bearing Liabilities:

The sum of interest bearing deposits, Federal Funds purchased, securities sold under agreements to repurchase, short-term borrowings, and long-term debt.

Interest Rate Spread:

The difference between the taxable equivalent yield on earning assets and the rate paid on interest bearing liabilities.

Liquidity:

The ability to meet loan commitments, deposit withdrawals, and maturing borrowings as they come due.

Net Interest Income:

The difference between income on earning assets and interest expense on interest bearing liabilities.

Net Interest Margin:

Fully taxable equivalent net interest income as a percentage of average earning assets.

Net Loans Charged Off:

Reductions to the allowance for loan losses written off as losses, net of the recovery of loans previously charged off.

Page 33 of 98

Glossary of Terms (continued)

Nonaccrual Loans:

Loans for which no periodic accrual of interest income is recognized.

Nonperforming Assets:

The sum of nonperforming loans plus foreclosed real estate properties.

Nonperforming Loans:

The sum of loans in a nonaccrual status (for purposes of interest recognition), plus accruing loans three payments or more past due as to principal or interest payments.

Parent Company:

A company that owns or controls a subsidiary through the ownership of voting stock.

Real Estate Owned:

Real estate acquired through foreclosure proceedings.

Return on Average Assets:

Net income as a percentage of average total assets.

Return on Average Equity:

Net income as a percentage of average equity.

Risk-Adjusted Assets:

A regulatory calculation that assigns risk factors to various assets on the balance sheet.

Risk-Based Capital:

The amount of capital required by federal regulatory standards, based on a risk-weighting of assets.

Subprime Loans:

Loans, including mortgages, that are underwritten based on non-traditional guidelines or structured in non-traditional ways, typically with the goal of facilitating the approval of loans that more conservative lenders would likely decline.

Tangible Book Value Per Share:

Total shareholders’ equity (less goodwill) divided by shares outstanding on the same date.  This provides an indication of the tangible book value of a share of stock.

Taxable Equivalent (“TE”):

Tax exempt income that has been adjusted to an amount that would yield the same after tax income had the income been subject to taxation at the statutory federal and/or state income tax rates.

Tier 1 Capital:

Total shareholders’ equity excluding accumulated other comprehensive income.

Troubled Debt Restructurings (TDRs):

A refinanced loan in which the bank allows the borrower certain concessions that would normally not be considered.  The concessions are made in light of the borrower’s financial difficulties and the bank’s objective to maximize recovery on the loan.  TDRs are considered impaired loans.

Page 34 of 98

Management’s Report on Internal Control over Financial Reporting

The management of TrustCo Bank Corp NY is responsible for establishing and maintaining adequate internal control over financial reporting.  TrustCo’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with accounting principles generally accepted in the United States of America.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements.  Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

Management has completed an assessment of TrustCo Bank Corp NY’s internal control over financial reporting as of December 31, 2019.  In making this assessment, we used the criteria set forth by the 2013 Internal Control - Integrated Framework promulgated by the Committee of Sponsoring Organizations of the Treadway Commission, commonly referred to as the “COSO” criteria.  Based on our assessment, we believe that, as of December 31, 2019, the Company maintained effective internal control over financial reporting.

The Company’s internal control over financial reporting as of December 31, 2019 has been audited by Crowe LLP, the Company’s independent registered public accounting firm, as stated in their report which is included herein.

Robert J. McCormick

Chairman, President, and Chief Executive Officer

Michael M. Ozimek

Executive Vice President, and Chief Financial Officer

February 28, 2020

Page 35 of 98

Crowe LLP

Independent Member Crowe Global

REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

Shareholders and the Board of Directors of Trustco Bank Corp NY

Glenville, New York

Opinions on the Financial Statements and Internal Control over Financial Reporting

We have audited the accompanying consolidated statements of condition of Trustco Bank Corp NY (the "Company") as of December 31, 2019 and 2018, the related consolidated statements of income, comprehensive income, changes in shareholders’ equity, and cash flows for each of the years in the three-year period ended December 31, 2019, and the related notes (collectively referred to as the "financial statements"). We also have audited the Company’s internal control over financial reporting as of December 31, 2019, based on criteria established in Internal Control – Integrated Framework: (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). In our opinion, the financial statements referred to above present fairly, in all material respects, the financial position of the Company as of December 31, 2019 and 2018, and the results of its operations and its cash flows for each of the years in the three-year period ended December 31, 2019 in conformity with accounting principles generally accepted in the United States of America. Also in our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31,2019, based on criteria established in Internal Control – Integrated Framework: (2013) issued by COSO.

Basis for Opinions

The Company’s management is responsible for these financial statements, for maintaining effective internal control over financial reporting, and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Report on Internal Control over Financial Reporting. Our responsibility is to express an opinion on the Company’s financial statements and an opinion on the Company’s internal control over financial reporting based on our audits. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States) ("PCAOB") and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the financial statements are free of material misstatement, whether due to error or fraud, and whether effective internal control over financial reporting was maintained in all material respects.

Our audits of the financial statements included performing procedures to assess the risks of material misstatement of the financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the financial statements. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions.

Page 36 of 98

Definition and Limitations of Internal Control Over Financial Reporting

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

Critical Audit Matter

The critical audit matter communicated below is a matter arising from the current period audit of the financial statements that was communicated or required to be communicated to the audit committee and that: (1) relates to accounts or disclosures that are material to the financial statements and (2) involved our especially challenging, subjective, or complex judgments. The communication of the critical audit matter does not alter in any way our opinion on the financial statements, taken as a whole, and we are not, by communicating the critical audit matter below, providing a separate opinion on the critical audit matter or on the accounts or disclosures to which it relates.

Allowance for Loan Losses – Qualitative Factors

The allowance for loan losses is a significant estimate that is a subjective determination of probable incurred credit losses in relation to the Company’s loan portfolio. Refer to Note 1 – Basis of Presentation for the Company’s accounting policy related to the allowance for loan losses and Note 4 – Loans and Allowance for Loan Losses for the Company’s disclosures related to loans and the associated allowance for loan losses. The Company has identified the allowance for loan losses to be a critical accounting estimate.

The Company’s allowance for loan losses consists of allowance for loan losses for loans collectively evaluated for impairment (“general component”) and loans individually classified as impaired (“specific component”). The general component of the allowance for loan loss begins with a calculation of historical loss experience based on actual historical losses experienced by the Company. The historical loss experience is then supplemented for qualitative factors to arrive at the Company’s estimate of probable incurred losses on loans collectively evaluated for impairment.

The determination of qualitative factors related to the general component of the allowance for loan losses involves significant professional judgement and the use of subjective measurement by management. Evaluating management’s judgments in their determination of these qualitative factors required a high degree of auditor effort and judgment. Therefore, we considered the collective nature of the qualitative factors (assumptions) to be a critical audit matter due to: the subjective nature of the qualitative factors (assumptions), the resulting measurement uncertainty, and because significant portion of the allowance for loan losses is determined through qualitative factors.

Page 37 of 98

The primary procedures we performed to address this critical audit matter included:

• Testing of design and operating effectiveness pertaining to (i) management’s internal controls over the reasonableness of assumptions used in the development of the qualitative factors; and (ii) management’s internal controls over the completeness and accuracy of the data used in the determination of the qualitative factors, including mathematical accuracy.

• Testing management’s process related to the qualitative factors within the general component of the allowance for loan losses. Procedures included (i) testing the completeness and accuracy of significant data, (ii) evaluating the reasonableness of significant assumption including the directional consistency and the magnitude of the changes in the qualitative factors (assumptions) compared to changes in the trends in the internal and external data; and (iii) evaluating the overall reasonableness of the allowance for loan losses.

/s/Crowe LLP

We have served as the Company's auditor since 2009.

New York, New York

February 28, 2020

Page 38 of 98

TRUSTCO BANK CORP NY

Consolidated Statements of Income

(dollars in thousands, except per share data)

	Years ended December 31,
	2019			2018		2017
Interest and dividend income:
Interest and fees on loans	$	166,610			158,304		148,133
Interest and dividends on securities available for sale:
U. S. government sponsored enterprises		3,209			3,112		2,281
State and political subdivisions		8			22		39
Mortgage-backed securities and collateralized mortgage obligations-residential		8,219			6,593		7,447
Corporate bonds		1,096			687		606
Small Business Administration-guaranteed participation securities		1,121			1,339		1,547
Mortgage-backed securities and collateralized mortgage obligations-commercial		-			37		109
Other		22			18		16
Total interest and dividends on securities available for sale		13,675			11,808		12,045
Interest on held to maturity securities:
Mortgage-backed securities and collateralized mortgage obligations-residential		797			962		1,149
Corporate bonds		-			-		410
Total interest on held to maturity securities		797			962		1,559
Federal Reserve Bank and Federal Home Loan Bank stock		568			564		544
Interest on federal funds sold and other short-term investments		10,478			9,276		6,679
Total interest and dividend income		192,128			180,914		168,960
Interest expense:
Interest on deposits		34,853			18,958		13,190
Interest on short-term borrowings		1,468			1,270		1,402
Total interest expense		36,321			20,228		14,592
Net interest income		155,807			160,686		154,368
Provision for loan losses		159			1,400		2,000
Net interest income after provision for loan losses		155,648			159,286		152,368
Noninterest income:
Trustco Financial Services income		6,387			6,283		6,584
Fees for services to customers		10,110			10,912		10,798
Other		2,094			886		991
Total noninterest income		18,591			18,081		18,373
Noninterest expense:
Salaries and employee benefits		46,630			42,107		40,665
Net occupancy expense		16,666			17,213		16,543
Equipment expense		7,068			7,068		6,118
Professional services		6,174			6,555		6,895
Outsourced services		7,600			7,500		6,410
Advertising expense		2,521			3,020		2,578
FDIC and other insurance expense		1,787			2,741		4,179
Other real estate (income) expense, net		(166	)		1,231		1,171
Other		9,450			10,278		9,435
Total noninterest expense		97,730			97,713		93,994
Income before income taxes		76,509			79,654		76,747
Income taxes		18,669			18,209		33,602
Net income	$	57,840			61,445		43,145
Earnings per share:
Basic	$	0.597			0.637		0.449
Diluted		0.597			0.636		0.448

See accompanying notes to consolidated financial statements.

Page 39 of 98

TRUSTCO BANK CORP NY

Consolidated Statements of Comprehensive Income

(dollars in thousands, except per share data)

	Years ended December 31,
	2019			2018			2017
Net income	$	57,840			61,445			43,145
Net unrealized holding gain (loss) on securities available for sale		14,459			(5,328	)		2,524
Tax effect		(3,757	)		1,384			(792	)
Net unrealized gain (loss) on securities available for sale, net of tax		10,702			(3,944	)		1,732
Change in overfunded position in pension and postretirement plans arising during the year		5,967			(3,684	)		3,824
Tax effect		(1,550	)		957			(812	)
Change in overfunded position in pension and postretirement plans arising during the year, net of tax		4,417			(2,727	)		3,012
Amortization of net actuarial gain		(274	)		(556	)		(289	)
Amortization of prior service (benefit) cost		(197	)		(100	)		90
Tax effect		122			170			(100	)
Amortization of net actuarial gain and prior service credit on pension and postretirement plans, net of tax		(349	)		(486	)		(299	)
Other comprehensive income (loss), net of tax		14,770			(7,157	)		4,445
Comprehensive income	$	72,610			54,288			47,590

See accompanying notes to consolidated financial statements.

Page 40 of 98

TRUSTCO BANK CORP NY

Consolidated Statements of Condition

(dollars in thousands, except per share data)

	As of December 31,
	2019			2018
ASSETS
Cash and due from banks	$	48,198			49,260
Federal funds sold and other short term investments		408,648			454,449
Total cash and cash equivalents		456,846			503,709
Securities available for sale		573,823			501,463
Held to maturity securities ($19,680 and $22,924 fair value at December 31, 2019 and 2018, respectively)		18,618			22,501
Federal Reserve Bank and Federal Home Loan Bank stock		9,183			8,953
Loans, net of deferred net costs		4,062,196			3,874,096
Less: Allowance for loan losses		44,317			44,766
Net loans		4,017,879			3,829,330
Bank premises and equipment, net		34,622			34,694
Operating lease right-of-use assets		51,475			-
Other assets		58,876			58,263
Total assets	$	5,221,322			4,958,913
LIABILITIES AND SHAREHOLDERS' EQUITY
Deposits:
Demand	$	463,858			405,069
Savings accounts		1,113,146			1,182,683
Interest-bearing checking		875,672			904,678
Money market deposit accounts		599,163			507,311
Time accounts		1,398,177			1,274,506
Total deposits		4,450,016			4,274,247
Short-term borrowings		148,666			161,893
Operating lease liabilities		56,553			-
Accrued expenses and other liabilities		27,830			32,902
Total liabilities		4,683,065			4,469,042
Commitments and contingent liabilities
SHAREHOLDERS' EQUITY:
Capital stock: $1 par value; 150,000,000 shares authorized, 100,204,832 and 100,175,032 shares issued at December 31, 2019 and 2018, respectively		100,205			100,175
Surplus		176,427			176,710
Undivided profits		288,067			256,397
Accumulated other comprehensive income (loss), net of tax		4,461			(10,309	)
Treasury stock: 3,283,175 and 3,516,440 shares, at cost, at December 31, 2019 and 2018, respectively		(30,903	)		(33,102	)
Total shareholders' equity		538,257			489,871
Total liabilities and shareholders' equity	$	5,221,322			4,958,913

See accompanying notes to consolidated financial statements.

Page 41 of 98

TRUSTCO BANK CORP NY

Consolidated Statements of Changes in Shareholders' Equity

(dollars in thousands, except per share data)

	Capital Stock		Surplus			Undivided Profits			Accumulated Other Comprehensive Income (Loss)			Treasury Stock			Total
Beginning balance, January 1, 2017	$	99,214		171,425			201,517			(6,251	)		(33,219	)		432,686
Net Income		-		-			43,145			-			-			43,145
Change in other comprehensive income (loss), net of tax		-		-			-			4,445			-			4,445
Stock option exercises		784		4,452			-			-			-			5,236
Cash dividend declared, $0.2625 per share		-		-			(25,226	)		-			-			(25,226	)
Purchase of treasury stock (574,256 shares)		-		-			-			-			(4,608	)		(4,608	)
Sale of treasury stock (299,290 shares)		-		(376	)		-			-			2,856			2,480
Stock based compensation expense		-		150			-			-			-			150
Ending balance, December 31, 2017	$	99,998		175,651			219,436			(1,806	)		(34,971	)		458,308
Net Income		-		-			61,445			-			-			61,445
Tax Cuts and Jobs Act of 2017, Reclassification from AOCI to Retained Earnings, Tax Effect		-		-			1,346			(1,346	)		-			-
Change in other comprehensive income (loss), net of tax		-		-			-			(7,157	)		-			(7,157	)
Stock option exercises		177		1,082			-			-			-			1,259
Cash dividend declared, $0.2675 per share		-		-			(25,830	)		-			-			(25,830	)
Purchase of treasury stock (81,940 shares)		-		-			-			-			(718	)		(718	)
Sale of treasury stock (274,671 shares)		-		(196	)		-			-			2,587			2,391
Stock based compensation expense		-		173			-			-			-			173
Ending balance, December 31, 2018	$	100,175		176,710			256,397			(10,309	)		(33,102	)		489,871
Net income		-		-			57,840			-			-			57,840
Change in other comprehensive income (loss), net of tax		-		-			-			14,770			-			14,770
Stock options exercises		30		155			-			-			-			185
Cash dividend declared, $0.2725 per share		-		-			(26,170	)		-			-			(26,170	)
Purchase of treasury stock (4,131 shares)		-		-			-			-			(35	)		(35	)
Sale of treasury stock (237,396 shares)		-		(443	)		-			-			2,234			1,791
Stock based compensation expense		-		5			-			-			-			5
Ending balance, December 31, 2019	$	100,205		176,427			288,067			4,461			(30,903	)		538,257

Page 42 of 98

TRUSTCO BANK CORP NY

Consolidated Statements of Cash Flows

(dollars in thousands, except per share data)

	Years ended December 31,
	2019			2018			2017
Cash flows from operating activities:
Net income	$	57,840			61,445			43,145
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization		3,954			4,109			3,816
Amortization of right-of-use asset		5,989			-			-
Net gain on sale of other real estate owned		(1,316	)		(613	)		(924	)
Writedown of other real estate owned		366			769			1,071
Provision for loan losses		159			1,400			2,000
Deferred tax expense (benefit)		1,139			2,556			(183	)
Net amortization of securities		2,971			3,147			4,326
Stock based compensation expense		5			173			150
Net (gain) loss on sale of bank premises and equipment		(3	)		(1	)		43
Decrease in taxes receivable		2,049			1,683			6,124
Decrease (increase) in interest receivable		426			100			(371	)
Increase in interest payable		435			487			11
Increase in other assets		(4,013	)		(6,386	)		(310	)
Decrease in operating lease liabilities		(6,093	)		-			-
(Increase) decrease in accrued expenses and other liabilities		(110	)		(1,229	)		2,792
Total adjustments		5,958			6,195			18,545
Net cash provided by operating activities		63,798			67,640			61,690
Cash flows from investing activities:
Proceeds from sales, paydowns and calls of securities available for sale		192,003			78,230			124,624
Purchases of securities available for sale		(262,754	)		(61,807	)		(83,031	)
Proceeds from maturities of securities available for sale		10,052			45,604			5,000
Proceeds from calls and maturities of held to maturity securities		3,710			5,050			17,939
Purchases of Federal Reserve Bank and Federal Home Loan Bank stock		(230	)		(174	)		(143	)
Proceeds from redemptions of Federal Reserve Bank and Federal Home Loan Bank stock		-			-			943
Net increase in loans		(193,283	)		(241,149	)		(212,028	)
Proceeds from dispositions of other real estate owned		5,622			4,071			5,362
Proceeds from dispositions of bank premises and equipment		15			1			63
Purchases of bank premises and equipment		(3,894	)		(3,646	)		(3,613	)
Net cash used in investing activities		(248,759	)		(173,820	)		(144,884	)
Cash flows from financing activities:
Net increase (decrease) in deposits		175,769			100,921			(22,837	)
Net change in short-term borrowings		(13,227	)		(81,098	)		33,585
Proceeds from exercise of stock options and related tax benefits		185			1,259			5,237
Stock based award tax withholding payments		-			(37	)		-
Proceeds from sales of treasury stock		1,791			2,391			2,480
Purchases of treasury stock		(35	)		(718	)		(4,608	)
Dividends paid		(26,385	)		(25,569	)		(25,197	)
Net cash provided by (used in) financing activities		138,098			(2,851	)		(11,340	)
Net decrease in cash and cash equivalents		(46,863	)		(109,031	)		(94,534	)
Cash and cash equivalents at beginning of period		503,709			612,740			707,274
Cash and cash equivalents at end of period	$	456,846			503,709			612,740

Page 43 of 98

Supplemental Disclosure of Cash Flow Information:
Cash paid during the year for:
Interest paid	$	35,886		19,741		14,581
Income taxes paid		16,806		16,359		26,127
Non cash investing and financing activites:
Transfer of loans to real estate owned		4,575		2,656		4,487
(Decrease) increase in dividends payable		(215	)	261		29
Change in unrealized gain (loss) on securities available for sale - gross of deferred taxes		14,459		(5,328	)	2,524
Change in deferred tax effect on unrealized (gain) loss on securities available for sale, net of reclassification adjustment		(3,757	)	1,384		(792	)
Amortization of net actuarial loss and prior service credit on pension and post retirement plans, gross of deferred taxes		(471	)	(656	)	(199	)
Change in deferred tax effect of amortization of net actuarial loss and prior service credit on pension and post retirement plans		122		170		(100	)
Change in overfunded portion of pension and post retirement benefit plans (ASC 715) - gross of deferred taxes		5,967		(3,684	)	3,824
Deferred tax effect of change in overfunded portion of pension and post retirement benefit plans (ASC 715)		(1,550	)	957		(812	)

See accompanying notes to consolidated financial statements

Page 44 of 98

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(1) Basis of Presentation

The accounting and financial reporting policies of TrustCo Bank Corp NY (the Company or TrustCo), ORE Subsidiary Corp., Trustco Bank (referred to as Trustco Bank or the Bank), and its wholly owned subsidiaries, Trustco Realty Corporation, Trustco Insurance Agency, Inc., ORE Property, Inc. and its subsidiaries ORE Property One, Inc. and ORE Property Two, Inc. conform to general practices within the banking industry and are in conformity with U.S. generally accepted accounting principles.  A description of the more significant policies follows.

Consolidation

The consolidated financial statements of the Company include the accounts of the subsidiaries after elimination of all significant intercompany accounts and transactions.

Use of Estimates

The preparation of consolidated financial statements in conformity with U.S. generally accepted accounting principles requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities at the date of the consolidated financial statements and the reported amounts of revenues and expenses during the reporting period.  Actual results could differ from those estimates.

Securities Available for Sale and Held to Maturity (Debt Securities)

Securities available for sale are carried at fair value with any unrealized appreciation or depreciation of value, net of tax, included as an element of accumulated other comprehensive income or loss in shareholders’ equity.  Management maintains an available for sale portfolio in order to provide maximum flexibility in balance sheet management.  The designation of available for sale is made at the time of purchase based upon management’s intent to hold the securities for an indefinite period of time.  These securities, however, are available for sale in response to changes in market interest rates, related changes in liquidity needs, or changes in the availability of and yield on alternative investments.  Unrealized losses on securities that reflect a decline in value which is other‑than‑temporary, if any, are charged to earnings and/or accumulated other comprehensive income (loss).

Debt securities that management has the positive intent and ability to hold until maturity are classified as held to maturity and are carried at their remaining unpaid principal balance, net of unamortized premiums or unaccreted discounts.

The cost of debt securities is adjusted for amortization of premium and accretion of discount using the interest method.  Premiums and discounts on securities are amortized on the interest method over the estimated remaining term of the underlying security without anticipating prepayments, except for mortgage backed securities where prepayments are anticipated.

Gains and losses on the sale of securities available for sale are recorded at trade date and determined using the specific identification method.

Other-Than-Temporary-Impairment (“OTTI”)

A decline in the fair value of any available for sale or held to maturity debt security below cost that is deemed to be other than temporary is charged to earnings and/or accumulated other comprehensive income (loss), resulting in the establishment of a new cost basis of the security.  Management evaluates these types of securities for OTTI at least on a quarterly basis, and more frequently when economic or market conditions warrant such an evaluation.  Additional discussion of OTTI is included in Note 3 of the consolidated financial statements.

Federal Reserve Bank (FRB) and Federal Home Loan Bank (FHLB) stock

The Bank is a member of the FHLB system.  Members are required to own a certain amount of stock based on the level of borrowings and other factors, and may invest in additional amounts.  FHLB stock is carried at cost, classified as a restricted security, and periodically evaluated for impairment based on ultimate recovery of par value.  Dividends are reported as income.  The Bank is also a member of its regional Federal Reserve Bank.  FRB stock is carried at cost, classified as a restricted security, and periodically evaluated for impairment based on ultimate recovery of par value.  Any dividends received are reported as income.

Loans

Loans are carried at the principal amount outstanding net of unearned income and unamortized loan fees and costs, which are recognized as adjustments to interest income over the applicable loan term.  Interest income on loans is accrued based on the principal amount outstanding.

Page 45 of 98

Nonperforming loans include non‑accrual loans and loans which are three payments or more past due and still accruing interest.  Generally, loans are placed in non‑accrual status either due to the delinquent status of principal and/or interest payments, or a judgment by management that, although payments of principal and/or interest are current, such action is prudent based upon specific facts and circumstances surrounding the borrower.  Typically, a loan is moved to non-accrual status after 90 days of non‑payment in accordance with the Company’s policy.  Past due status is based on the contractual terms of the loan.  All interest accrued but not received for loans placed on non-accrual status is reversed against interest income.  Future payments received on nonperforming loans are recorded as interest income or principal reductions based upon management’s ultimate expectation for collection.  Loans may be removed from non‑accrual status when they become current as to principal and interest and have demonstrated a sustained ability to make loan payments in accordance with the contractual terms of the loan.  Loans may also be removed from non‑accrual status when, in the opinion of management, the loan is expected to be fully collectable as to principal and interest.  When, in the opinion of management, the collection of principal appears unlikely, the loan balance is evaluated in light of its sources of repayment, and a charge-off is recorded when appropriate.

Loan origination fees, net of certain direct origination costs, are deferred and recognized using the level yield method without anticipating prepayments.

Allowance for Loan Losses

The allowance for loan losses is maintained at a level considered adequate by management to provide for probable incurred loan losses.  The allowance is increased by provisions charged against income, while loan losses are charged against the allowance when management deems a loan balance to be uncollectible.  Subsequent recoveries, if any, are credited to the allowance.

The Company performs an analysis of the adequacy of the allowance on at least a quarterly basis.  Management estimates the allowance balance required using past loan loss experience, the nature and volume of the portfolio, information about specific borrower situations, current economic conditions, past due and charge‑off trends and other factors.  In addition, various regulatory agencies, as an integral part of their examination process, periodically review the Company’s allowance for loan losses.  Such agencies may require the Company to change the allowance based on their judgments of information available to them at the time of their examination.  Allocations of the allowance may be made for specific loans, but the entire allowance is available for any loan that, in management’s judgment, should be charged off.  The allowance methodology consists of specific and general components.  The specific component relates to loans that are individually classified as impaired.

A loan is impaired when, based on current information and events, it is probable that the Company will be unable to collect all amounts due according to the contractual terms of the loan agreement.  Additionally, loans for which the terms have been modified resulting in a concession, and for which the borrower is experiencing financial difficulties, are considered troubled debt restructurings (TDR’s) and classified as impaired.

Factors considered by management in determining impairment include payment status, collateral value, and the probability of collecting scheduled principal and interest payments when due.  Loans that experience insignificant payment delays and payment shortfalls generally are not classified as impaired.  Management determines the significance of payment delays and payment shortfalls on a case‑by‑case basis, taking into consideration all of the circumstances surrounding the loan and the borrower, including the length of the delay, the reasons for the delay, the borrower’s prior payment record, and the amount of the shortfall in relation to the principal and interest owed.

TDR’s are measured at the present value of estimated future cash flows using the loan’s effective rate at inception.  If a TDR is considered to be a collateral dependent loan, the loan is reported at the fair value of the collateral with any charge‑off recognized at that time.  For TDR’s that subsequently default, the Company determines the amount of additional charge‑off, if any, in accordance with the accounting policy for the allowance for loan losses with respect to impaired loans described previously.

Commercial and commercial real estate loans in non‑accrual status are defined as impaired loans and are individually evaluated for impairment.  In addition, any restructured loans that meet the definition of a TDR are defined as impaired.  If a loan is impaired, a charge‑off is taken so that the loan is reported at the present value of estimated future cash flows using the loan’s existing rate or at the fair value of collateral, if repayment is expected solely from the collateral.  Residential real estate loans and consumer loans are collectively evaluated for impairment.

The general component of the allowance covers non‑impaired loans and is based on historical loss experience adjusted for current factors.  The historical loss experience is determined by geography for each portfolio segment and is based on the actual net loss history experienced by the Company over the most recent four years.  This actual loss experience is supplemented with other qualitative factors based on the risks present in each geography and portfolio segment.  These factors include consideration of the following: changes in national, regional and local economic trends and conditions; effects of any changes in interest rates; changes in the volume and severity of net charge‑offs, delinquencies, and nonperforming loans; changes in the experience, ability, and depth of lending management and other relevant staff; changes in the quality of the Company’s loan review system; effects of any changes in credit concentrations; effects of any changes in underwriting standards, lending policies, procedures, and practices; and changes in the nature, volume and terms of loans.  Changes in the volume and severity of net charge‑offs, delinquencies, and nonperforming loans includes consideration of levels and trends of loan delinquencies and net charge‑offs by portfolio segment.  The determination of qualitative factors involves significant judgement, and the use of subjective measurement.

Page 46 of 98

The Company’s allowance methodology also includes additional allocation percentages for residential and installment loans in non‑accrual status and residential and installment loans three payments past due and still accruing interest, and residential loans with loan‑to‑value ratios in excess of 90% at the time of origination.  Additional allocation percentages are applied to commercial loans classified as special mention and substandard by the Company’s loan review grading process that are not considered as impaired to recognize the added risk associated with these loans.  The reserve percentages are determined based upon a review of recent charge‑offs and take into consideration the type of loan, the fixed or variable nature of the loan, and the type and geography of the underlying collateral, if any, specifically for loans that are in these categories.

The following portfolio segments have been identified: commercial loans, residential real estate loans, and installment loans:

Commercial:  Commercial real estate loans and other commercial loans are made based primarily on the identified cash flow of the borrower and secondarily on the underlying collateral provided by the borrower.  Commercial real estate collateral is generally located within the Bank’s geographic territories; while collateral for non‑real estate secured commercial loans is typically accounts receivable, inventory, and/or equipment.  Repayment is primarily dependent upon the borrower’s ability to service the debt based upon cash flows generated from the underlying business.  Additional support involves liquidation of the pledged collateral and enforcement of a personal guarantee, if a guarantee is obtained.

Residential real estate:  Residential real estate loans, including first mortgages, home equity loans and home equity lines of credit, are collateralized by first or second liens on one‑to‑four family residences generally located within the Bank’s market areas.  Proof of ownership title, clear mortgage title, and hazard insurance coverage are normally required.

Installment:  The Company’s installment loans are primarily made up of installment loans, personal lines of credit, as well as secured and unsecured credit cards.  The installment loans represent a relatively small portion of the loan portfolio and are primarily used for personal expenses and are secured by automobiles, equipment and other forms of collateral, while personal lines of credit are unsecured as are most credit card loans. In 2019, the company sold its credit card portfolio.

Bank Premises and Equipment

Premises and equipment are stated at cost less accumulated depreciation.  Depreciation is computed on either the straight‑line or accelerated methods over the remaining useful lives of the assets; generally 20 to 40 years for buildings, 3 to 7 years for furniture and equipment, and the shorter of the estimated life of the asset or the lease term for leasehold improvements.

Other Real Estate Owned

Assets that are acquired through or instead of foreclosure are initially recorded at fair value less costs to sell.  These assets are subsequently accounted for at the lower of cost or fair value less costs to sell.  Subsequent write downs and gains and losses on sale are included in noninterest expense.  Operating costs after acquisition are also included in noninterest expense.  At December 31, 2019 and 2018, there were $1.6 million and $1.7 million, respectively, of other real estate owned included in the category of Other Assets in the accompanying Consolidated Statements of Condition.

Income Taxes

Deferred taxes are recorded for the future tax consequences of events that have been recognized in the financial statements or tax returns based upon enacted tax laws and rates.  Deferred tax assets are recognized subject to management’s judgment that realization is more likely than not.  The amount recognized is the largest amount of tax benefit that has a greater than 50% likelihood of being realized on examination.  For tax positions not meeting the “more likely than not” test, no benefit is recorded.

Dividend Restrictions

The Company’s ability to pay dividends to its shareholders is dependent upon the ability of the Bank to pay dividends to the Company.  The payment of dividends by the Bank to the Company is subject to continued compliance with minimum regulatory capital requirements and the filing of notices with the Bank’s and the Company’s regulators.  The Bank’s primary regulator may disapprove a dividend if: the Bank would be undercapitalized following the distribution; the proposed capital distribution raises safety and soundness concerns; or the capital distribution would violate a prohibition contained in any statue, regulation or agreement between the Bank and a regulator or a condition imposed in a previously approved application or notice. Currently the Bank meets the regulatory definition of a well-capitalized institution.  During 2020, the Bank could declare dividends of approximately $96.7 million plus any 2020 net profits retained to the date of the dividend declaration.

Page 47 of 98

Benefit Plans

The Company has a defined benefit pension plan covering substantially all of its employees.  The benefits are based on years of service and the employee’s compensation.  This plan was frozen as of December 31, 2006.

The Company has a postretirement benefit plan that permits retirees under age 65 to participate in the Company’s medical plan by which retirees pay all of their premiums.

Under certain employment contracts with selected executive officers, the Company is obligated to provide postretirement benefits to these individuals once they attain certain vesting requirements.

The Company recognized in the Consolidated Statement of Condition the funded status of the pension plan and postretirement benefit plan with an offset, net of tax, recorded in accumulated other comprehensive income (loss).

Stock-Based Compensation Plans

The Company has stock-based compensation plans for employees and directors.  Compensation cost is recognized for stock options and restricted stock awards issued to employees and directors based on the fair value of these awards at the date of grant.  A Black-Scholes model is utilized to estimate the fair value of stock options while, for restricted stock awards, the fair value of the Company’s common stock at the date of grant is used.

Compensation cost for stock options and restricted stock awards to be settled in stock are recognized over the required service period generally defined as the vesting period.  The expense is recognized over the shorter of each award’s vesting period or the retirement date for any awards that vest immediately upon eligible retirement.

Awards to be settled in cash based on the fair value of the Company’s stock at vesting are treated as liability based awards.

Compensation costs for liability based awards are re‑measured at each reporting date and recognized over the vesting period.  For awards with performance based conditions, compensation cost is recognized over the performance period based on the Company’s expectation of the likelihood of meeting the specific performance criteria.

Earnings Per Share

Basic earnings per common share is net income divided by the weighted average number of common shares outstanding during the period.  All outstanding unvested share‑based payment awards that contain rights to non‑forfeitable dividends are considered participating securities for this calculation.  Diluted earnings per common share includes the dilutive effect of additional potential common shares issuable under stock options.  At December 31, 2019, 2018, and 2017, the Company did not have any unvested awards that would be considered participating securities.

Segment Reporting

The Company’s operations are exclusively in the financial services industry and include the provision of traditional banking services.  Management evaluates the performance of the Company based on only one business segment, that of community banking.  The Company operates primarily in the geographical region of Upstate New York with branches also in Florida and the mid‑Hudson valley region of New York.  In the opinion of management, the Company does not have any other reportable segments as defined by “Accounting Standards Codification” (ASC) Topic 280, “Disclosure about Segments of an Enterprise and Related Information.”

Cash and Cash Equivalents

The Company classifies cash on hand, cash due from banks, Federal Funds sold, and other short-term investments as cash and cash equivalents for disclosure purposes.

Trust Assets

Assets under management with the Trustco Financial Services Department are not included in the Company’s consolidated financial statements because Trustco Financial Services holds these assets in a fiduciary capacity.

Page 48 of 98

Comprehensive Income (Loss)

Comprehensive income (loss) represents the sum of net income and items of other comprehensive income or loss, which are reported directly in shareholders’ equity, net of tax, such as the change in net unrealized gain or loss on securities available for sale and changes in the funded position of the pension and postretirement benefit plans.  Accumulated other comprehensive income or loss, which is a component of shareholders’ equity, represents the net unrealized gain or loss on securities available for sale, net of tax and the funded position in the Company’s pension plan and postretirement benefit plans, net of tax.

Fair Value of Financial Instruments

Fair values of financial instruments are estimated using relevant market information and other assumptions, as more fully disclosed in Note 13.  Fair value estimates involve uncertainties and matters of significant judgment regarding interest rates, credit risk, prepayments, and other factors, especially in the absence of broad markets for particular items.  Changes in assumptions or in market conditions could significantly affect these estimates.

(2) Balances at Other Banks

The Company is required to maintain certain reserves of vault cash and/or deposits with the Federal Reserve Bank.  The amount of this reserve requirement, included in cash and due from banks and federal funds sold and other short‑term investments, was approximately $41.5 million and $35.8 million at December 31, 2019 and 2018, respectively.

(3) Investment Securities

(a) Securities available for sale

The amortized cost and fair value of the securities available for sale are as follows:

(dollars in thousands)	December 31, 2019
	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses		Fair Value
U.S. government sponsored enterprises	$	104,895		36		419		104,512
State and political subdivisions		160		2		-		162
Mortgage backed securities and collateralized mortgage obligations - residential		388,537		2,406		1,426		389,517
Corporate bonds		30,164		367		95		30,436
Small Business Administration - guaranteed participation securities		48,991		-		480		48,511
Other		685		-		-		685
Total securities available for sale	$	573,432		2,811		2,420		573,823

(dollars in thousands)	December 31, 2018
	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses		Fair Value
U.S. government sponsored enterprises	$	154,868		-		2,708		152,160
State and political subdivisions		168		5		-		173
Mortgage backed securities and collateralized mortgage obligations - residential		271,386		53		9,407		262,032
Corporate bonds		30,048		-		110		29,938
Small Business Administration - guaranteed participation securities		58,376		-		1,901		56,475
Other		685		-		-		685
Total securities available for sale	$	515,531		58		14,126		501,463

Page 49 of 98

The following table distributes the amortized cost and fair value of debt securities included in the available for sale portfolio as of December 31, 2019, based on the securities’ final maturity.  Actual maturities may differ because of securities prepayments and the right of certain issuers to call or prepay their obligations without penalty.  Securities not due at a single maturity are shown separately:

(dollars in thousands)	Amortized Cost		Fair Value
Due in one year or less	$	10,032		10,081
Due in one year through five years		105,854		105,837
Due after five years through ten years		20,018		19,877
Mortgage backed securities and collateralized mortgage obligations - residential		388,537		389,517
Small Business Administration - guaranteed participation securities		48,991		48,511
	$	573,432		573,823

Gross unrealized losses on securities available for sale and the related fair values aggregated by the length of time that individual securities have been in an unrealized loss position, were as follows:

(dollars in thousands)	December 31, 2019
	Less than 12 months				12 months or more				Total
	Fair Value		Gross Unreal. Loss		Fair Value		Gross Unreal. Loss		Fair Value		Gross Unreal. Loss
U.S. government sponsored enterprises	$	19,820		180		74,656		239		94,476		419
Mortgage backed securities and collateralized mortgage obligations - residential		67,322		446		169,169		980		236,491		1,426
Corporate bonds		4,905		95		-		-		4,905		95
Small Business Administration - guaranteed participation securities		48,510		480		-		-		48,510		480
Total	$	140,557		1,201		243,825		1,219		384,382		2,420

(dollars in thousands)	December 31, 2018
	Less than 12 months				12 months or more				Total
	Fair Value		Gross Unreal. Loss		Fair Value		Gross Unreal. Loss		Fair Value		Gross Unreal. Loss
U.S. government sponsored enterprises	$	29,870		106		112,291		2,602		142,161		2,708
Mortgage backed securities and collateralized mortgage obligations - residential		1,102		11		259,729		9,396		260,831		9,407
Corporate bonds		14,943		98		9,995		12		24,938		110
Small Business Administration - guaranteed participation securities		-		-		56,475		1,901		56,475		1,901
Total	$	45,915		215		438,490		13,911		484,405		14,126

The proceeds from calls/paydowns of securities available for sale during 2019, 2018 and 2017 are as follows:

(dollars in thousands)	Years ended December 31,
	2019		2018		2017
Proceeds from calls/paydowns		192,003		78,230		124,624

There were no sales or realized gains or losses of available for sale securities in 2019, 2018 and 2017.

The amount of securities that have been pledged to secure short-term borrowings and for other purposes amounted to $207.5 million and $205.5 million at December 31, 2019 and 2018, respectively.

Page 50 of 98

(b) Held to maturity securities

The amortized cost and fair value of the held to maturity securities are as follows:

	December 31, 2019
(dollars in thousands)	Amortized Cost		Gross Unrecognized Gains		Gross Unrecognized Losses		Fair Value
Mortgage backed securities and collateralized mortgage obligations - residential	$	18,618		1,062		-		19,680
Total held to maturity	$	18,618		1,062		-		19,680

	December 31, 2018
(dollars in thousands)	Amortized Cost		Gross Unrecognized Gains		Gross Unrecognized Losses		Fair Value
Mortgage backed securities and collateralized mortgage obligations - residential	$	22,501		577		154		22,924
Total held to maturity	$	22,501		577		154		22,924

The following table distributes the debt securities included in the held to maturity portfolio as of December 31, 2019, based on the securities’ final maturity.  Actual maturities may differ because of securities prepayments and the right of certain issuers to call or prepay their obligations without penalty.  Securities not due at a single maturity date are shown separately.

(dollars in thousands)	Amortized Cost		Fair Value
Mortgage backed securities and collateralized mortgage obligations - residential	$	18,618		19,680
	$	18,618		19,680

There were no held to maturity securities in an unrecognized loss position as of December 31, 2019. There were held to maturity securities with a fair value of $11.0 million and a loss of $154 thousand, all of which were in a loss position under 12 months as of December 31, 2018. There were no sales or transfers of held to maturity securities during 2019 and 2018.

(c) Concentrations

The Company has the following balances of securities held in the available for sale and held to maturity portfolios as of December 31, 2019 that represent greater than 10% of shareholders’ equity:

(dollars in thousands)	Amortized Cost		Fair Value
Federal National Mortgage Association	$	240,324		239,846
Federal Home Loan Mortgage Corporation		96,989		97,177
Government National Mortgage Association		99,742		101,927
Federal Farm Credit Bureau		54,995		54,757

(d) Other-Than-Temporary-Impairment

Management evaluates securities for other-than-temporary impairment (“OTTI”) at least on a quarterly basis, and more frequently when economic or market conditions warrant such an evaluation.  The investment securities portfolio is evaluated for OTTI by segregating the portfolio by type and applying the appropriate OTTI model.

In determining OTTI for debt securities, management considers many factors, including: (1) the length of time and the extent to which the fair value has been less than cost, (2) the financial condition and near-term prospects of the issuer, (3) whether the market decline was affected by macroeconomic conditions, and (4) whether the Company has the intent to sell the debt security or more likely than not will be required to sell the debt security before its anticipated recovery.  The assessment of whether any other‑than‑temporary decline exists involves a high degree of subjectivity and judgment and is based on the information available to management at a point in time.

Page 51 of 98

When OTTI occurs, the amount of the OTTI recognized in earnings depends on whether management intends to sell the security or it is more likely than not it will be required to sell the security before recovery of its amortized cost basis.  If management intends to sell or it is more likely than not it will be required to sell the security before recovery of its amortized cost basis, the OTTI shall be recognized in earnings equal to the entire difference between the investment’s amortized cost basis and its fair value at the balance sheet date.  If management does not intend to sell the security and it is not more likely than not that the entity will be required to sell the security before recovery of its amortized cost basis, the OTTI on debt securities shall be separated into the amount representing the credit loss and the amount related to all other factors.  The amount of the total OTTI related to the credit loss is determined based on the present value of cash flows expected to be collected and is recognized in earnings.  The amount of the total OTTI related to other factors is recognized in other comprehensive income, net of applicable taxes.  The previous amortized cost basis less the OTTI recognized in earnings becomes the new amortized cost basis of the investment.

As of December 31, 2019, the Company’s security portfolio included certain securities which were in an unrealized loss position, and are discussed below.

U.S. government sponsored enterprises

In the case of unrealized losses on U.S. government sponsored enterprises, because the decline in fair value is attributable to changes in interest rates, and not credit quality, and because the Company does not have the intent to sell these securities and it is likely that it will not be required to sell the securities before their anticipated recovery, the Company does not consider these securities to be other-than-temporarily impaired at December 31, 2019.

Mortgage backed securities and collateralized mortgage obligations – residential

At December 31, 2019, all mortgage backed securities and collateralized mortgage obligations held by the Company were issued by U.S. government sponsored entities and agencies, primarily Ginnie Mae, Fannie Mae and Freddie Mac, institutions which the government has affirmed its commitment to support.  Because the decline in fair value is attributable to changes in interest rates, and not credit quality, and because the Company does not have the intent to sell these securities and it is likely that it will not be required to sell the securities before their anticipated recovery, the Company does not consider these securities to be other‑than‑temporarily impaired at December 31, 2019.

Corporate Bonds

At December 31, 2019, corporate bonds held by the Company are investment grade quality.  Because the decline in fair value is attributable to changes in interest rates, and not credit quality, and because the Company does not have the intent to sell these securities and it is likely that it will not be required to sell the securities before their anticipated recovery, the Company does not consider these securities to be other-than-temporarily impaired at December 31, 2019.

Small Business Administration (SBA) - guaranteed participation securities

At December 31, 2019, all of the SBA securities held by the Company were issued and guaranteed by U.S. Small Business Administration.  Because the decline in fair value is attributable to changes in interest rates, and not credit quality, and because the Company does not have the intent to sell these securities and it is likely that it will not be required to sell the securities before their anticipated recovery, the Company does not consider these securities to be other-than-temporarily impaired at December 31, 2019.

As a result of the above analysis, for the year ended December 31, 2019, the Company did not recognize any other‑than‑temporary impairment losses for credit or any other reason.

Page 52 of 98

(4) Loans and Allowance for Loan Losses

The following tables present the recorded investment in loans by loan class:

	December 31, 2019
(dollars in thousands)	New York and other states*		Florida		Total
Commercial:
Commercial real estate	$	162,186		17,752		179,938
Other		19,326		235		19,561
Real estate mortgage - 1 to 4 family:
First mortgages		2,541,440		953,995		3,495,435
Home equity loans		69,791		18,548		88,339
Home equity lines of credit		221,487		46,435		267,922
Installment		8,706		2,295		11,001
Total loans, net	$	3,022,936		1,039,260		4,062,196
Less: Allowance for loan losses						44,317
Net loans					$	4,017,879

	December 31, 2018
(dollars in thousands)	New York and other states*		Florida		Total
Commercial:
Commercial real estate	$	156,278		15,275		171,553
Other		24,330		263		24,593
Real estate mortgage - 1 to 4 family:
First mortgages		2,442,711		845,166		3,287,877
Home equity loans		71,523		17,308		88,831
Home equity lines of credit		243,765		45,775		289,540
Installment		9,462		2,240		11,702
Total loans, net	$	2,948,069		926,027		3,874,096
Less: Allowance for loan losses						44,766
Net loans					$	3,829,330

* Includes New York, New Jersey, Vermont and Massachusetts.

At December 31, 2019 and 2018, the Company had approximately $28.5 million and $26.7 million of real estate construction loans, respectively.  Of the $28.5 million in real estate construction loans at December 31, 2019, approximately $10.7 million were secured by first mortgages to residential borrowers with the remaining $17.8 million were to commercial borrowers for residential construction projects.  Of the $26.7 million in real estate construction loans at December 31, 2018, approximately $14.2 million were secured by first mortgages to residential borrowers with the remaining $12.5 million were to commercial borrowers for residential construction projects.  The vast majority of construction loans are in the Company’s New York market.

At December 31, 2019 and 2018, loans to executive officers, directors, and to associates of such persons aggregated $4.4 million and $5.5 million, respectively.  During 2019, approximately $1.0 million of new loans were made and repayments of loans totaled approximately $2.1 million.  The composition of related parties did not change at December 31, 2019.  All loans are current according to their terms.

TrustCo lends in the geographic territory of its branch locations in New York, Florida, Massachusetts, New Jersey and Vermont.  Although the loan portfolio is diversified, a portion of its debtors’ ability to repay depends significantly on the economic conditions prevailing in the respective geographic territory.

Page 53 of 98

The following tables present the recorded investment in non-accrual loans by loan class:

	December 31, 2019
(dollars in thousands)	New York and other states*		Florida		Total
Loans in non-accrual status:
Commercial:
Commercial real estate	$	733		-		733
Other		83		-		83
Real estate mortgage - 1 to 4 family:
First mortgages		15,385		1,468		16,853
Home equity loans		218		48		266
Home equity lines of credit		2,804		98		2,902
Installment		3		-		3
Total non-accrual loans		19,226		1,614		20,840
Restructured real estate mortgages - 1 to 4 family		29		-		29
Total nonperforming loans	$	19,255		1,614		20,869

	December 31, 2018
(dollars in thousands)	New York and other states*		Florida		Total
Loans in non-accrual status:
Commercial:
Commercial real estate	$	639		-		639
Other		6		-		6
Real estate mortgage - 1 to 4 family:
First mortgages		18,202		1,812		20,014
Home equity loans		247		-		247
Home equity lines of credit		3,924		103		4,027
Installment		4		15		19
Total non-accrual loans		23,022		1,930		24,952
Restructured real estate mortgages - 1 to 4 family		34		-		34
Total nonperforming loans	$	23,056		1,930		24,986

* Includes New York, New Jersey, Vermont and Massachusetts.

The Company transfers loans to other real estate owned, at fair value less cost to sell, in the period the Company obtains physical possession of the property (through legal title or through a deed in lieu).  As of December 31, 2019 and 2018, other real estate owned included $1.2 million and $1.1 million, respectively, of residential foreclosed properties.  In addition, non‑accrual residential mortgage loans that are in the process of foreclosure had a recorded investment of $8.7 million and $12.4 million as of December 31, 2019 and 2018, respectively.

Page 54 of 98

The following tables present the aging of the recorded investment in past due loans by loan class and by region as of December 31, 2019 and 2018:

The following table presents the aging of the recorded investment in past due loans by loan class and by region:

	December 31, 2019
New York and other states*:	30-59 Days		60-89 Days		90 + Days		Total 30+ days				Total
(dollars in thousands)	Past Due		Past Due		Past Due		Past Due		Current		Loans
Commercial:
Commercial real estate	$	141		-		617		758		161,428		162,186
Other		80		-		33		113		19,213		19,326
Real estate mortgage - 1 to 4 family:
First mortgages		3,444		292		11,328		15,064		2,526,376		2,541,440
Home equity loans		183		7		133		323		69,468		69,791
Home equity lines of credit		232		149		1,141		1,522		219,965		221,487
Installment		37		8		3		48		8,658		8,706
Total	$	4,117		456		13,255		17,828		3,005,108		3,022,936

Florida:	30-59 Days		60-89 Days		90 + Days		Total 30+ days				Total
(dollars in thousands)	Past Due		Past Due		Past Due		Past Due		Current		Loans
Commercial:
Commercial real estate	$	-		-		-		-		17,752		17,752
Other		-		-		-		-		235		235
Real estate mortgage - 1 to 4 family:
First mortgages		542		-		617		1,159		952,836		953,995
Home equity loans		63		-		-		63		18,485		18,548
Home equity lines of credit		80		-		50		130		46,305		46,435
Installment		-		-		-		-		2,295		2,295
Total	$	685		-		667		1,352		1,037,908		1,039,260

Total:	30-59 Days		60-89 Days		90 + Days		Total 30+ days				Total
(dollars in thousands)	Past Due		Past Due		Past Due		Past Due		Current		Loans
Commercial:
Commercial real estate	$	141		-		617		758		179,180		179,938
Other		80		-		33		113		19,448		19,561
Real estate mortgage - 1 to 4 family:
First mortgages		3,986		292		11,945		16,223		3,479,212		3,495,435
Home equity loans		246		7		133		386		87,953		88,339
Home equity lines of credit		312		149		1,191		1,652		266,270		267,922
Installment		37		8		3		48		10,953		11,001
Total	$	4,802		456		13,922		19,180		4,043,016		4,062,196

* Includes New York, New Jersey, Vermont and Massachusetts.

Page 55 of 98

	December 31, 2018
New York and other states*:	30-59 Days		60-89 Days		90 + Days		Total 30+ days				Total
(dollars in thousands)	Past Due		Past Due		Past Due		Past Due		Current		Loans
Commercial:
Commercial real estate	$	198		-		370		568		155,710		156,278
Other		-		-		-		-		24,330		24,330
Real estate mortgage - 1 to 4 family:
First mortgages		3,276		898		13,267		17,441		2,425,270		2,442,711
Home equity loans		158		94		212		464		71,059		71,523
Home equity lines of credit		963		348		1,691		3,002		240,763		243,765
Installment		44		29		2		75		9,387		9,462
Total	$	4,639		1,369		15,542		21,550		2,926,519		2,948,069

Florida:	30-59 Days		60-89 Days		90 + Days		Total 30+ days				Total
(dollars in thousands)	Past Due		Past Due		Past Due		Past Due		Current		Loans
Commercial:
Commercial real estate	$	-		-		-		-		15,275		15,275
Other		-		-		-		-		263		263
Real estate mortgage - 1 to 4 family:
First mortgages		417		407		721		1,545		843,621		845,166
Home equity loans		50		-		-		50		17,258		17,308
Home equity lines of credit		40		-		50		90		45,685		45,775
Installment		12		7		15		34		2,206		2,240
Total	$	519		414		786		1,719		924,308		926,027

Total:	30-59 Days		60-89 Days		90 + Days		Total 30+ days				Total
(dollars in thousands)	Past Due		Past Due		Past Due		Past Due		Current		Loans
Commercial:
Commercial real estate	$	198		-		370		568		170,985		171,553
Other		-		-		-		-		24,593		24,593
Real estate mortgage - 1 to 4 family:
First mortgages		3,693		1,305		13,988		18,986		3,268,891		3,287,877
Home equity loans		208		94		212		514		88,317		88,831
Home equity lines of credit		1,003		348		1,741		3,092		286,448		289,540
Installment		56		36		17		109		11,593		11,702
Total	$	5,158		1,783		16,328		23,269		3,850,827		3,874,096

* Includes New York, New Jersey, Vermont and Massachusetts.

At December 31, 2019 and 2018, there were no loans that are 90 days past due and still accruing interest.  As a result, non‑accrual loans includes all loans 90 days past due and greater as well as certain loans less than 90 days past due that were placed in non‑accruing status for reasons other than delinquent status.  There are no commitments to extend further credit on nonaccrual or restructured loans.

Page 56 of 98

Activity in the allowance for loan losses by portfolio segment is summarized as follows:

	For the year ended December 31, 2019
(dollars in thousands)	Commercial			Real Estate Mortgage- 1 to 4 Family		Installment			Total
Balance at beginning of period	$	4,048			39,772		946			44,766
Loans charged off:
New York and other states*		20			945		165			1,130
Florida		-			29		48			77
Total loan chargeoffs		20			974		213			1,207
Recoveries of loans previously charged off:
New York and other states*		46			496		21			563
Florida		-			36		-			36
Total recoveries		46			532		21			599
Net loans charged off (recoveries)		(26	)		442		192			608
Provision (recoveries) for loan losses		(75	)		418		(184	)		159
Balance at end of period	$	3,999			39,748		570			44,317

	For the year ended December 31, 2018
(dollars in thousands)	Commercial			Real Estate Mortgage- 1 to 4 Family		Installment		Total
Balance at beginning of period	$	4,324			39,077		769		44,170
Loans charged off:
New York and other states*		100			846		224		1,170
Florida		-			-		33		33
Total loan chargeoffs		100			846		257		1,203
Recoveries of loans previously charged off:
New York and other states*		10			348		32		390
Florida		-			3		6		9
Total recoveries		10			351		38		399
Net loans charged off (recoveries)		90			495		219		804
Provision (recoveries) for loan losses		(186	)		1,190		396		1,400
Balance at end of period	$	4,048			39,772		946		44,766

	For the year ended December 31, 2017
(dollars in thousands)	Commercial			Real Estate Mortgage- 1 to 4 Family		Installment		Total
Balance at beginning of period	$	4,929			38,231		730		43,890
Loans charged off:
New York and other states*		72			2,053		200		2,325
Florida		-			167		19		186
Total loan chargeoffs		72			2,220		219		2,511
Recoveries of loans previously charged off:
New York and other states*		96			596		26		718
Florida		-			73		-		73
Total recoveries		96			669		26		791
Net loans charged off (recoveries)		(24	)		1,551		193		1,720
Provision (recoveries) for loan losses		(629	)		2,397		232		2,000
Balance at end of period	$	4,324			39,077		769		44,170

* Includes New York, New Jersey, Vermont and Massachusetts.

Page 57 of 98

The following tables present the balance in the allowance for loan losses and the recorded investment in loans by portfolio segment and based on impairment method as of December 31, 2019 and 2018:

	December 31, 2019
(dollars in thousands)	Commercial Loans		1-to-4 Family Residential Real Estate		Installment Loans		Total
Allowance for loan losses:
Ending allowance balance attributable to loans:
Individually evaluated for impairment	$	-		-		-		-
Collectively evaluated for impairment		3,999		39,748		570		44,317
Total ending allowance balance	$	3,999		39,748		570		44,317
Loans:
Individually evaluated for impairment	$	1,437		19,539		-		20,976
Collectively evaluated for impairment		198,062		3,832,157		11,001		4,041,220
Total ending loans balance	$	199,499		3,851,696		11,001		4,062,196

	December 31, 2018
(dollars in thousands)	Commercial Loans		1-to-4 Family Residential Real Estate		Installment Loans		Total
Allowance for loan losses:
Ending allowance balance attributable to loans:
Individually evaluated for impairment	$	-		-		-		-
Collectively evaluated for impairment		4,048		39,772		946		44,766
Total ending allowance balance	$	4,048		39,772		946		44,766
Loans:
Individually evaluated for impairment	$	1,424		20,864		-		22,288
Collectively evaluated for impairment		194,722		3,645,384		11,702		3,851,808
Total ending loans balance	$	196,146		3,666,248		11,702		3,874,096

The Company has identified nonaccrual commercial and commercial real estate loans, as well as all loans restructured under a troubled debt restructuring (TDR), as impaired loans.  A loan is considered impaired when it is probable that the borrower will be unable to repay the loan according to the original contractual terms of the loan agreement or the loan is restructured in a TDR.

A loan for which the terms have been modified, and for which the borrower is experiencing financial difficulties, is considered a TDR and is classified as impaired.  TDR’s at December 31, 2019 and 2018 are measured at the present value of estimated future cash flows using the loan’s effective rate at inception or the fair value of the underlying collateral if the loan is considered collateral dependent.

Page 58 of 98

The following tables present impaired loans by loan class as of December 31, 2019 and 2018:

	December 31, 2019
New York and other states*:
(dollars in thousands)	Recorded Investment		Unpaid Principal Balance		Related Allowance		YTD Avg Recorded Investment
Commercial:
Commercial real estate	$	1,217		1,359		-		1,385
Other		115		115		-		38
Real estate mortgage - 1 to 4 family:
First mortgages		14,414		14,714		-		14,358
Home equity loans		235		255		-		241
Home equity lines of credit		2,160		2,300		-		2,274
Total	$	18,141		18,743		-		18,296

Florida:
(dollars in thousands)	Recorded Investment		Unpaid Principal Balance		Related Allowance		YTD Avg Recorded Investment
Commercial:
Commercial real estate	$	105		105		-		82
Other		-		-		-		26
Real estate mortgage - 1 to 4 family:
First mortgages		2,486		2,486		-		2,259
Home equity loans		-		-		-		51
Home equity lines of credit		244		244		-		249
Total	$	2,835		2,835		-		2,667

Total:
(dollars in thousands)	Recorded Investment		Unpaid Principal Balance		Related Allowance		YTD Avg Recorded Investment
Commercial:
Commercial real estate	$	1,322		1,464		-		1,467
Other		115		115		-		64
Real estate mortgage - 1 to 4 family:
First mortgages		16,900		17,200		-		16,617
Home equity loans		235		255		-		292
Home equity lines of credit		2,404		2,544		-		2,523
Total	$	20,976		21,578		-		20,963

* Includes New York, New Jersey, Vermont and Massachusetts.

Page 59 of 98

	December 31, 2018
New York and other states*:
(dollars in thousands)	Recorded Investment		Unpaid Principal Balance		Related Allowance		YTD Avg Recorded Investment
Commercial:
Commercial real estate	$	1,274		1,444		-		1,503
Other		38		88		-		123
Real estate mortgage - 1 to 4 family:
First mortgages		15,210		15,661		-		15,577
Home equity loans		252		272		-		262
Home equity lines of credit		2,772		2,996		-		2,772
Total	$	19,546		20,461		-		20,237

Florida:
(dollars in thousands)	Recorded Investment		Unpaid Principal Balance		Related Allowance		YTD Avg Recorded Investment
Commercial:
Commercial real estate	$	112		112		-		57
Other		-		-		-		-
Real estate mortgage - 1 to 4 family:
First mortgages		2,293		2,399		-		2,455
Home equity loans		84		84		-		86
Home equity lines of credit		253		253		-		326
Total	$	2,742		2,848		-		2,924

Total:
(dollars in thousands)	Recorded Investment		Unpaid Principal Balance		Related Allowance		YTD Avg Recorded Investment
Commercial:
Commercial real estate	$	1,386		1,556		-		1,560
Other		38		88		-		123
Real estate mortgage - 1 to 4 family:
First mortgages		17,503		18,060		-		18,032
Home equity loans		336		356		-		348
Home equity lines of credit		3,025		3,249		-		3,098
Total	$	22,288		23,309		-		23,161

* Includes New York, New Jersey, Vermont and Massachusetts.

The Company has not committed to lend additional amounts to customers with outstanding loans that are classified as impaired.  Interest income recognized on impaired loans was not material in 2019, 2018, and 2017.

Included in impaired loans are approximately $11.1 million of loans in accruing status that were identified as TDR’s as of December 31, 2019 and 2018.

Management evaluates impairment on impaired loans on a quarterly basis.  If, during this evaluation, impairment of the loan is identified, a charge‑off is taken at that time if necessary.  As a result, as of December 31, 2019 and 2018, based upon management’s evaluation and due to the sufficiency of charge‑offs taken, none of the allowance for loan losses has been allocated to a specific impaired loan(s).

Page 60 of 98

The following table presents modified loans by class that were determined to be TDR’s that occurred during the years ended December 31, 2019, 2018 and 2017:

	Year ended 12/31/2019						Year ended 12/31/2018						Year ended 12/31/2017
New York and other states*:
(dollars in thousands)	Number of Contracts		Pre- Modification Outstanding Recorded Investment		Post- Modification Outstanding Recorded Investment		Number of Contracts		Pre- Modification Outstanding Recorded Investment		Post- Modification Outstanding Recorded Investment		Number of Contracts		Pre- Modification Outstanding Recorded Investment		Post- Modification Outstanding Recorded Investment
Commercial:
Commercial real estate		1	$	125		125		6	$	747		747		4	$	426		426
Real estate mortgage - 1 to 4 family:
First mortgages		18		2,621		2,621		18		2,349		2,349		44		5,653		5,653
Home equity loans		-		-		-		1		6		6		3		56		56
Home equity lines of credit		2		235		235		5		325		325		18		868		868
Total		21	$	2,981		2,981		30	$	3,427		3,427		69	$	7,003		7,003

Florida:
(dollars in thousands)	Number of Contracts		Pre- Modification Outstanding Recorded Investment		Post- Modification Outstanding Recorded Investment		Number of Contracts		Pre- Modification Outstanding Recorded Investment		Post- Modification Outstanding Recorded Investment		Number of Contracts		Pre- Modification Outstanding Recorded Investment		Post- Modification Outstanding Recorded Investment
Real estate mortgage - 1 to 4 family:
First mortgages		6	$	632		632		1	$	35		35		10	$	1,076		1,076
Home equity loans		-		-		-		-		-		-		-		-		-
Home equity lines of credit		-		-		-		-		-		-		2		95		95
Total		6	$	632		632		1	$	35		35		12	$	1,171		1,171

* Includes New York, New Jersey, Vermont and Massachusetts.

The addition of these TDR’s did not have a significant impact on the allowance for loan losses.

The following table presents loans by class modified as TDR’s that occurred during the years ended December 31, 2019, 2018 and 2017 for which there was a payment default within 12 months of modification:

	Year ended 12/31/2019				Year ended 12/31/2018				Year ended 12/31/2017
New York and other states*: (dollars in thousands)	Number of Contracts		Recorded Investment		Number of Contracts		Recorded Investment		Number of Contracts		Recorded Investment
Real estate mortgage - 1 to 4 family:
First mortgages		2	$	418		1	$	101		1	$	72
Home equity loans		-		-		-		-		-		-
Home equity lines of credit		-		-		-		-		1		3
Total		2	$	418		1	$	101		2	$	75

Florida: (dollars in thousands)

Number of Contracts

Recorded Investment

Number of Contracts

Recorded Investment

Number of Contracts

Recorded Investment

Real estate mortgage - 1 to 4 family:

First mortgages

-

$

-

-

$

-

-

$

-

Home equity lines of credit

-

-

-

-

-

-

Total

-

$

-

-

$

-

-

$

-

* Includes New York, New Jersey, Vermont and Massachusetts.

In situations where the Bank considers a loan modification, management determines whether the borrower is experiencing financial difficulty by performing an evaluation of the probability that the borrower will be in payment default on any of its debt in the foreseeable future without the modification.  This evaluation is performed under the Company’s underwriting policy.  Generally, the modification of the terms of loans was the result of the borrower filing for bankruptcy protection.  Chapter 13 bankruptcies generally include the deferral of all past due amounts for a period of generally 60 months in accordance with the bankruptcy court order.  In the case of Chapter 7 bankruptcies, even though there is no modification of terms, the borrowers’ debt to the Company was discharged and they may not reaffirm the debt.

Page 61 of 98

A loan is considered to be in payment default once it is 90 days contractually past due under the modified terms.  In situations involving a borrower filing for Chapter 13 bankruptcy protection, however, a loan is considered to be in payment default once it is 30 days contractually past due, consistent with the treatment by the bankruptcy court.

The TDR’s that subsequently defaulted described above did not have a material impact on the allowance for loan losses as the underlying collateral was evaluated at the time these loans were identified as TDR’s, and a charge‑off was taken at that time, if necessary.  Collateral values on these loans are reviewed for collateral sufficiency on a quarterly basis.

The Company categorizes non-homogenous loans such as commercial and commercial real estate loans into risk categories based on relevant information about the ability of borrowers to service their debt, such as: current financial information, historical payment experience, credit documentation, public information, and current economic trends, among other factors.  On at least an annual basis, in accordance with the Company’s Loan Policy, the Company analyzes non-homogeneous loans, individually by grading the loans based on credit risk.  The loan grades assigned to all loan types are also tested by the Company’s external loan review firm in accordance with the Company’s loan review policy.

The Company uses the following definitions for classified loans:

Special Mention: Loans classified as special mention have a potential weakness that deserves management’s close attention.  If left uncorrected, these potential weaknesses may result in deterioration of the repayment prospects for the loan or of the Company’s credit position at some future date.

Substandard: Loans classified as substandard are inadequately protected by the current net worth and paying capacity of the obligor or of the collateral pledged, if any.  Loans so classified have a well-defined weakness or weaknesses that jeopardize the liquidation of the debt.  They are characterized by the distinct possibility that the Company will sustain some loss if the deficiencies are not corrected.

Doubtful: Loans classified as doubtful have all the weaknesses inherent in those loans classified as substandard, with the added characteristic that the weaknesses make collection or liquidation in full, on the basis of currently existing facts, conditions, and values, highly questionable and improbable.  All doubtful loans are considered impaired.

Loans not meeting the criteria above that are analyzed individually as part of the above-described process are considered to be pass rated loans.

As of December 31, 2019 and 2018, and based on the most recent analysis performed, the risk category of loans by class of loans is as follows:

	December 31, 2019
New York and other states*: (dollars in thousands)	Pass		Classified		Total
Commercial:
Commercial real estate	$	157,280		4,906		162,186
Other		18,384		942		19,326
	$	175,664		5,848		181,512

Florida: (dollars in thousands)	Pass		Classified		Total
Commercial:
Commercial real estate	$	17,752		-		17,752
Other		235		-		235
	$	17,987		-		17,987

Total: (dollars in thousands)	Pass		Classified		Total
Commercial:
Commercial real estate	$	175,032		4,906		179,938
Other		18,619		942		19,561
	$	193,651		5,848		199,499

* Includes New York, New Jersey and Massachusetts.

Page 62 of 98

	December 31, 2018
New York and other states*: (dollars in thousands)	Pass		Classified		Total
Commercial:
Commercial real estate	$	151,405		4,873		156,278
Other		23,325		1,005		24,330
	$	174,730		5,878		180,608

Florida: (dollars in thousands)	Pass		Classified		Total
Commercial:
Commercial real estate	$	15,163		112		15,275
Other		263		-		263
	$	15,426		112		15,538

Total: (dollars in thousands)	Pass		Classified		Total
Commercial:
Commercial real estate	$	166,568		4,985		171,553
Other		23,588		1,005		24,593
	$	190,156		5,990		196,146

* Includes New York, New Jersey and Massachusetts.

Included in classified loans in the above tables are impaired loans of $816 thousand and $645 thousand at December 31, 2019 and 2018, respectively.

For homogeneous loan pools, such as residential mortgages, home equity lines of credit, and installment loans, the Company uses payment status to identify the credit risk in these loan portfolios.  Payment status is reviewed on a daily basis by the Bank’s collection area and on a monthly basis with respect to determining the adequacy of the allowance for loan losses.  The payment status of these homogeneous pools at December 31, 2019 and 2018 is included in the aging of the recorded investment of past due loans table.  In addition, the total nonperforming portion of these homogeneous loan pools at December 31, 2019 and 2018 is presented in the recorded investment in non-accrual loans table.

(5) Bank Premises and Equipment

A summary of premises and equipment at December 31, 2019 and 2018 follows:

(dollars in thousands)	2019			2018
Land	$	2,337		$	2,308
Buildings		36,245			34,969
Furniture, fixtures and equipment		54,245			52,153
Leasehold improvements		32,176			31,906
Total bank premises and equipment		125,003			121,336
Accumulated depreciation and amortization		(90,381	)		(86,642	)
Total	$	34,622		$	34,694

Depreciation and amortization expense was approximately $4.0 million, $4.1 million, and $3.8 million for the years 2019, 2018, and 2017, respectively.  Occupancy expense of the Bank’s premises included rental expense of $7.8 million in 2019, $8.0 million in 2018, and $7.8 million in 2017.

Page 63 of 98

(6) Deposits

Interest expense on deposits was as follows:

(dollars in thousands)	For the year ended December 31,
	2019		2018		2017
Interest bearing checking accounts	$	288		442		478
Savings accounts		1,338		1,657		1,729
Time deposits and money market accounts		33,227		16,859		10,983
Total	$	34,853		18,958		13,190

At December 31, 2019, the maturity of total time deposits is as follows:

(dollars in thousands)
Under 1 year	$	1,268,816
1 to 2 years		114,098
2 to 3 years		8,706
3 to 4 years		3,619
4 to 5 years		2,741
Over 5 years		197
	$	1,398,177

Included in total time deposits as of December 31, 2019 and 2018 is $ 227.6 million and $182.2 million in time deposits with balances in excess of $250,000.

(7) Short-Term Borrowings

Short-term borrowings of the Company were cash management accounts as follows:

(dollars in thousands)	2019			2018		2017
Amount outstanding at December 31,	$	148,666			161,893		242,991
Maximum amount outstanding at any month end		169,214			233,522		252,996
Average amount outstanding		159,220			194,810		228,086
Weighted average interest rate:
For the year		0.92	%		0.65		0.61
As of year end		0.90			0.95		0.62

Cash management accounts represent retail accounts with customers for which the Bank has pledged certain assets as collateral.

Trustco Bank also has an available line of credit with the Federal Home Loan Bank of New York which approximates the balance of securities and/or loans pledged against such borrowings.  The line of credit requires securities and/or loans to be pledged as collateral for the amount borrowed.  As of December 31, 2019 and 2018, the Company had no outstanding borrowings with the Federal Home Loan Bank of New York.

Trustco Bank is approved to borrow on a short-term basis from the Federal Reserve Bank of New York.  The Bank can pledge certain securities to the Federal Reserve Bank to support this arrangement.  As of December 31, 2019 and 2018, the Bank had no outstanding borrowings and loans with the Federal Reserve Bank of New York.

Page 64 of 98

(8) Income Taxes

A summary of income tax expense included in the Consolidated Statements of Income follows:

(dollars in thousands)	For the year ended December 31,
	2019		2018		2017
Current tax expense:
Federal	$	15,171		13,897		26,510
State		2,359		1,756		2,221
Total current tax expense		17,530		15,653		28,731
Enactment of Federal Tax Reform		-		-		5,054
Deferred tax expense (benefit)		1,139		2,556		(183	)
Total income tax expense	$	18,669		18,209		33,602

The tax effects of temporary differences that give rise to significant portions of the deferred tax assets and deferred tax liabilities at December 31, 2019 and 2018, are as follows:

	December 31,
(dollars in thousands)	2019			2018
	Deductible temporary differences			Deductible temporary differences
Benefits and deferred remuneration	$	(5,156	)	$	(5,204	)
Difference in reporting the allowance for loan losses, net		11,385			12,082
Other income or expense not yet reported for tax purposes		(314	)		(210	)
Depreciable assets		(2,347	)		(1,961	)
Net deferred tax asset at end of year		3,568			4,707
Net deferred tax asset at beginning of year		4,707			7,263
Deferred tax expense	$	1,139		$	2,556

Deferred tax assets are recognized subject to management’s judgment that realization is more likely than not.  Based primarily on the sufficiency of expected future taxable income, management believes it is more likely than not that the remaining deferred tax asset of $3.6 million and $4.7 million at December 31, 2019 and 2018, respectively, will be realized.

In addition to the deferred tax items described in the preceding table, the Company has deferred tax assets (liabilities) of ($101) thousand and $3.7 million at December 31, 2019 and 2018, respectively, relating to the net unrealized losses on securities available for sale and deferred tax (liabilities) assets of approximately ($1.4) million and ($200) thousand at December 31, 2019 and 2018, respectively, as a result of changes in the unrecognized overfunded position in the Company’s pension and postretirement benefit plans recorded, net of tax, as an adjustment to accumulated other comprehensive loss.

The effective tax rates differ from the statutory federal income tax rate.  The reasons for these differences are as follows:

	For the years ended December 31,
	2019			2018			2017
Statutory federal income tax rate		21.0	%		21.0			35.0
Increase/(decrease) in taxes resulting from:
Tax exempt income		-			(0.1	)		(0.1	)
State income tax, net of federal tax benefit		2.6			2.4			1.6
Enactment of Federal Tax Reform		-			-			6.6
Other items		0.8			(0.4	)		0.7
Effective income tax rate		24.4	%		22.9			43.8

Page 65 of 98

On a periodic basis, the Company evaluates its income tax positions based on tax laws and regulations and financial reporting considerations, and records adjustments as appropriate.  This evaluation takes into consideration the status of taxing authorities’ current examinations of the Company’s tax returns, recent positions taken by the taxing authorities on similar transactions, if any, and the overall tax environment in relation to uncertain tax positions.

The Company does not anticipate a material charge to the amount of unrecognized tax benefits in the next twelve months.

The Company recognizes interest and/or penalties related to income tax matters in noninterest expense.  For the years 2019, 2018, and 2017, these amounts were not material.  The Company and its subsidiaries file income tax returns in the U.S. federal jurisdiction as well as in various states.  In the normal course of business, the Company is subject to U.S. federal, state, and local income tax examinations by tax authorities.  The Company's federal and state income tax returns for the years 2016 through 2019 remain open to examination.  The Company’s 2014, 2015 and 2016 New York State income tax returns are currently under examination.

On December 22, 2017 H.R.1, commonly known as the Tax Cuts and Jobs Act (the “Act”), was signed into law.  The Act included many provisions that affect our income tax expense, including reducing our federal tax rate from 35% to 21%, effective January 1, 2018.  As a result of this rate reduction, we were required to re-measure, through income tax expense in the period of enactment, our deferred tax assets and liabilities using the enacted rate at which we expect them to be recovered or settled.  The re‑measurement of our net deferred tax asset resulted in additional 2017 income tax expense of $5.1 million.

Also on December 22, 2017, the U.S. Securities and Exchange Commission (“SEC”) released Staff Accounting Bulletin No. 118 (“SAB 118”) to address any uncertainty or diversity of views in practice in accounting for the income tax effect of the Act in situations where a registrant did not have the necessary information available, prepared, or analyzed in reasonable detail to complete this accounting in the reporting period that included the enactment date.  SAB 118 allowed for a measurement period, not to extend beyond one year of the Act’s enactment date, to complete the necessary accounting.

As of December 31, 2018, the Company’s deferred tax liability for temporary differences between the tax and financial reporting bases of fixed assets and the implementation of software updates to process the calculations associated with the Act’s provisions has been completed.  This Act’s provision allows for 100% bonus depreciation on fixed assets placed in service after September 27, 2017.  The adjustment to the temporary difference between the tax and financial reporting bases of fixed assets resulted in a one-time benefit of $880 thousand.

The Company made no adjustments to deferred tax assets representing future deductions for accrued compensation that may be subject to new limitations under Internal Revenue Code Section 162(m) which, generally, limits, the annual deduction for certain compensation paid to certain employees to $1 million.  As of December 31, 2017, there was uncertainty regarding how the newly-enacted rules in this area apply to existing contracts.  These matters were finalized in 2018 with no material impact to Income tax expense.

(9) Benefit Plans

(a) Retirement Plan

The Company maintains a trusteed non-contributory pension plan covering employees that have completed one year of employment and 1,000 hours of service.  The benefits are based on the sum of (a) a benefit equal to a prior service benefit plus the average of the employees’ highest five consecutive years’ compensation in the ten years preceding retirement multiplied by a percentage of service after a specified date plus (b) a benefit based upon career average compensation.  The amounts contributed to the plan are determined annually on the basis of (a) the maximum amount that can be deducted for federal income tax purposes or (b) the amount certified by a consulting actuary as necessary to avoid an accumulated funding deficiency as defined by the Employee Retirement Income Security Act of 1974.  Contributions are intended to provide for benefits attributed to service to date.  Assets of the plan are administered by Trustco Bank’s Financial Services Department.  This plan was frozen as of December 31, 2006.

Page 66 of 98

The following tables set forth the plan’s funded status and amounts recognized in the Company’s consolidated statements of condition at December 31, 2019 and 2018:

Change in Projected Benefit Obligation:

	December 31,
(dollars in thousands)	2019			2018
Projected benefit obligation at beginning of year	$	28,518			31,219
Service cost		42			34
Interest cost		1,244			1,197
Benefit payments and expected expenses		(1,798	)		(1,937	)
Net actuarial loss (gain)		2,818			(1,995	)
Projected benefit obligation at end of year	$	30,824			28,518

Change in Plan Assets and Reconciliation of Funded Status:

	December 31,
(dollars in thousands)	2019			2018
Fair Value of plan assets at beginning of year	$	44,157			47,227
Actual gain (loss) on plan assets		8,902			(1,126	)
Benefit payments and actual expenses		(1,795	)		(1,944	)
Fair value of plan assets at end of year		51,264			44,157
Funded status at end of year	$	20,440			15,639

Amounts recognized in accumulated other comprehensive loss consist of the following as of:

	December 31,
	2019		2018
Net actuarial loss	$	1,787		5,122

The accumulated benefit obligation was $30.8 million and $28.5 million at December 31, 2019 and 2018, respectively.

Page 67 of 98

Components of Net Periodic Pension Income and Other Amounts Recognized in Other Comprehensive (Loss) Income:

	For the years ended December 31,
(dollars in thousands)	2019			2018			2017
Service cost	$	42			34			42
Interest cost		1,244			1,197			1,303
Expected return on plan assets		(2,811	)		(3,012	)		(2,742	)
Amortization of net loss		59			-			67
Net periodic pension credit		(1,466	)		(1,781	)		(1,330	)
Amortization of net loss		(59	)		-			(67	)
Net actuarial (gain) loss included in other comprehensive (loss) income		(3,275	)		2,149			(2,240	)
Total recognized in other comprehensive (loss) income		(3,334	)		2,149			(2,307	)
Total recognized in net periodic benefit (credit) cost and other comprehensive (loss) income	$	(4,800	)		368			(3,637	)

The estimated net loss for the plan that will be amortized from accumulated other comprehensive loss into net periodic benefit income over the next fiscal year is $77 thousand.

Estimated Future Benefit Payments

The following benefit payments, which reflect expected future service, as appropriate, are expected to be paid:

(dollars in thousands)
Year	Pension Benefits
2020	$	1,762
2021		1,810
2022		1,793
2023		1,781
2024		1,790
2025 - 2029		9,002

The assumptions used to determine benefit obligations at December 31 are as follows:

	2019			2018		2017
Discount rate		3.56	%		4.53		3.93

The assumptions used to determine net periodic pension expense (benefit) for the years ended December 31 are as follows:

	2019			2018		2017
Discount rate		4.53	%		3.93		4.41
Expected long-term rate of return on assets		6.50			6.50		6.50

The annual rate assumption used for purposes of computing the service and interest costs components is determined based upon factors including the yields on high quality corporate bonds and other appropriate yield curves along with analysis prepared by the Company’s actuaries.

(b) Supplemental Retirement Plan

The Company also has a supplementary pension plan under which additional retirement benefits are accrued for eligible executive officers.  This plan supplements the defined benefit retirement plan for eligible employees that exceed the Internal Revenue Service limit on the amount of pension payments that are allowed from a retirement plan.  The supplemental plan provides eligible employees with total benefit payments as calculated by the retirement plan without regard to this limitation.  Benefits under this plan are calculated using the same actuarial assumptions and interest rates as used for the retirement plan calculations.  The accumulated benefits under this supplementary pension plan was approximately $2.3 million as of December 31, 2019 and 2018. Effective as of December 31, 2008, this plan has been frozen and no additional benefits will accrue.  Instead, the amount of the Company’s annual contribution to the plan plus interest is paid directly to each eligible employee.  The expense recorded for this plan was $1.9 million, $1.4 million, and $1.1 million, in 2019, 2018, and 2017, respectively.

Page 68 of 98

Rabbi trusts have been established for this plan.  These trust accounts are administered by the Trustco Financial Services Department and invest primarily in bonds issued by government-sponsored enterprises and money market instruments.  These assets are recorded at their fair value and are included in short-term investments in the Consolidated Statements of Condition.  As of December 31, 2019 and 2018, the trusts had assets totaling $2.4 and $2.5 million, respectively.

(c) Postretirement Benefits

The Company permits retirees under age 65 to participate in the Company’s medical plan by making certain payments.  In addition, the plan provides a death benefit to certain eligible employees and retirees.

In 2003, the Company amended the medical plan to reflect changes to the retiree medical insurance coverage portion.  The Company’s subsidy of the retiree medical insurance premiums was eliminated at that time.  The Company continues to provide postretirement medical benefits for a limited number of executives in accordance with their employment contracts.

The following tables show the plan’s funded status and amounts recognized in the Company’s Consolidated Statements of Condition at December 31, 2019 and 2018:

Change in Accumulated Benefit Obligation:

(dollars in thousands)
	December 31,
	2019			2018
Accumulated benefit obligation at beginning of year	$	5,400			5,613
Service cost		65			53
Interest cost		239			202
Benefits paid		(173	)		(178	)
Net actuarial loss (gain)		603			(290	)
Accumulated benefit obligation at end of year	$	6,134			5,400

Change in Plan Assets and Reconciliation of Funded Status:

(dollars in thousands)
	December 31,
	2019			2018
Fair value of plan assets at beginning of year	$	22,091			22,922
Actual gain (loss) on plan assets		4,285			(798	)
Company contributions		155			145
Benefits paid		(173	)		(178	)
Fair value of plan assets at end of year		26,358			22,091
Funded status at end of year	$	20,224			16,691

The accumulated benefit obligation was $6.1 million and $5.4 million at December 31, 2019 and 2018, respectively.

Page 69 of 98

Components of Net Periodic Benefit Income and Other Amounts Recognized in Other Comprehensive Income (Loss):

(dollars in thousands)	For the years ended December 31,
	2019			2018			2017
Service cost	$	65			53			103
Interest cost		239			202			218
Expected return on plan assets		(990	)		(1,028	)		(761	)
Amortization of net actuarial gain		(333	)		(556	)		(356	)
Amortization of prior service (credit) cost		(197	)		(100	)		90
Net periodic benefit credit		(1,216	)		(1,429	)		(706	)
Net (gain) loss		(2,692	)		830			(1,584	)
Amortization of prior service credit (cost)		197			100			(90	)
Prior service cost		-			705			-
Amortization of net gain		333			556			356
Total amount recognized in other comprehensive (loss) income		(2,162	)		2,191			(1,318	)
Total amount recognized in net periodic benefit cost and other comprehensive (loss) income	$	(3,378	)		762			(2,024	)

The estimated amount of net gain that will be amortized from accumulated other comprehensive loss into net periodic benefit income over the next fiscal year is approximately $663 thousand while the estimated amount of prior service credit that will be amortized from accumulated other comprehensive loss into net periodic benefit loss over the next fiscal year is approximately $196 thousand.

Expected Future Benefit Payments

The following benefit payments are expected to be paid:

(dollars in thousands)
Year	Postretirement Benefits
2020	$	161
2021		134
2022		147
2023		163
2024		181
2025 - 2029		1,295

The discount rate assumption used to determine benefit obligations at December 31 is as follows:

	2019			2018		2017
Discount rate		3.56	%		4.53		3.93

The assumptions used to determine net periodic pension expense (benefit) for the years ended December 31 are as follows:

	2019			2018		2017
Discount rate		4.53	%		3.93		4.41
Expected long-term rate of return on assets, net of tax		4.50			4.50		3.75

The annual rate assumption used for purposes of computing the service and interest costs components is determined based upon factors including the yields on high quality corporate bonds and other appropriate yield curves along with analysis prepared by the Company’s actuaries.

For measurement purposes, a graded annual rate of increase in the per capita cost of covered benefits (i.e., health care cost trend rate) was assumed for 2019 and thereafter.  A one percentage point increase in the assumed health care cost in each year would have an approximate $1.0 million impact on the accumulated postretirement benefit obligation as of December 31, 2019, while a 1% decrease would have an approximate ($954) thousand impact.  The impact on the interest and service components of net periodic postretirement benefit credit for the year ended December 31, 2019 would be $61 thousand for a one percentage point increase and ($48) thousand for a one percentage point decrease.

Page 70 of 98

(d) Components of Accumulated Other Comprehensive Loss Related to Retirement and Postretirement Benefit Plans

The following table details the change in the components of other comprehensive (loss) income related to the retirement plan and the postretirement benefit plan, at December 31, 2019 and 2018, respectively:

(dollars in thousands)	December 31, 2019
	Retirement Plan			Post- Retirement Benefit Plan			Total
Change in overfunded position of pension and postretirement benefits	$	(3,275	)		(2,692	)		(5,967	)
Amortization of net actuarial (loss) gain		(59	)		333			274
Amortization of prior service credit		-			197			197
Total	$	(3,334	)		(2,162	)		(5,496	)

	December 31, 2018
	Retirement Plan		Post- Retirement Benefit Plan		Total
Change in overfunded position of pension and postretirement benefits	$	2,149		830		2,979
Prior service cost		-		705		705
Amortization of net actuarial gain		-		556		556
Amortization of prior service credit		-		100		100
Total	$	2,149		2,191		4,340

(e) Major Categories of Pension and Postretirement Benefit Plan Assets:

The asset allocations of the Company’s pension and postretirement benefit plans at December 31, were as follows:

	Pension Benefit Plan Assets					Postretirement Benefit Plan Assets
	2019			2018		2019		2018
Debt Securities		33	%		31		34		29
Equity Securities		63			62		63		62
Other		4			7		3		9
Total		100	%		100		100		100

The expected long-term rate-of-return on plan assets, noted in sections (a) and (b) above, reflects long-term earnings expectations on existing plan assets.  In estimating that rate, appropriate consideration was given to historical returns earned by plan assets and the rates of return expected to be available for reinvestment.  Rates of return were adjusted to reflect current capital market assumptions and changes in investment allocations.

The Company’s investment policies and strategies for the pension benefit and postretirement benefit plans prescribe a target allocation of 50% to 70% equity securities, 25% to 40% debt securities, and 0% to 10% for other securities for the asset categories.  The Company’s investment goals are to maximize returns subject to specific risk management policies.  Its risk management policies permit direct investments in equity and debt securities and mutual funds while prohibiting direct investment in derivative financial instruments.  The Company addresses diversification by the use of mutual fund investments whose underlying investments are in domestic and international debt and equity securities.  These mutual funds are readily marketable and can be sold to fund benefit payment obligations as they become payable.

Fair Value of Plan Assets:

Fair value is the exchange price that would be received for an asset in the principal or most advantageous market for the asset in an orderly transaction between market participants on the measurement date.

Page 71 of 98

The Company used the following methods and significant assumptions to estimate the fair value of each type of financial instrument:

Equity mutual funds, Fixed Income mutual funds and Debt Securities: The fair values for investment securities are determined by quoted market prices, if available (Level 1).  For securities where quoted prices are not available, fair values are calculated based on market prices of similar securities (Level 2).

The fair value of the plan assets at December 31, 2019 and 2018, by asset category, is as follows:

			Fair Value Measurements at December 31, 2019 Using:
Retirement Plan (dollars in thousands)	Carrying Value		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Plan Assets
Cash and cash equivalents	$	2,165		2,165		-		-
Equity mutual funds		32,411		32,411		-		-
U.S. government sponsored enterprises		4,434		-		4,434		-
Corporate bonds		11,646		-		11,646		-
Fixed income mutual funds		608		608		-		-
Total Plan Assets	$	51,264		35,184		16,080		-

			Fair Value Measurements at December 31, 2019 Using:
Postretirement Benefits (dollars in thousands)	Carrying Value		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Plan Assets
Cash and cash equivalents	$	677		677		-		-
Equity mutual funds		16,794		16,794		-		-
U.S. government sponsored enterprises		2,560		-		2,560		-
Corporate bonds		6,327		-		6,327		-
State and political subdivisions		-		-		-		-
Total Plan Assets	$	26,358		17,471		8,887		-

Page 72 of 98

			Fair Value Measurements at December 31, 2018 Using:
Retirement Plan (dollars in thousands)	Carrying Value		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Plan Assets
Cash and cash equivalents	$	3,147		3,147		-		-
Equity mutual funds		27,420		27,420		-		-
U.S. government sponsored enterprises		9,376		-		9,376		-
Corporate bonds		3,638		-		3,638		-
Fixed income mutual funds		576		576		-		-
Total Plan Assets	$	44,157		31,143		13,014		-

			Fair Value Measurements at December 31, 2018 Using:
Postretirement Benefits (dollars in thousands)	Carrying Value		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Plan Assets
Cash and cash equivalents	$	2,046		2,046		-		-
Equity mutual funds		13,590		13,590		-		-
U.S. government sponsored enterprises		3,111		-		3,111		-
Corporate bonds		3,118		-		3,118		-
State and political subdivisions		226		-		226		-
Total Plan Assets	$	22,091		15,636		6,455		-

At December 31, 2019 and 2018, the majority of the equity mutual funds included in the plan assets of the retirement plan and postretirement benefit plan consist of large-cap index funds, while the remainder of the equity mutual funds consists of mid‑cap, small‑cap and international funds.

There were no transfers between Level 1 and Level 2 in 2019 and 2018.

The Company made no contributions to its pension and postretirement benefit plans in 2019 or 2018.  The Company does not expect to make any contributions to its pension and postretirement benefit plans in 2020.

(f) Incentive and Bonus Plans

During 2006, the Company amended its profit sharing plan to include a 401(k) feature.  Under the 401(k) feature, the Company matches 100% of the aggregate salary contribution up to the first 3% of compensation and 50% of the aggregate contribution of the next 3%.  No profit sharing contributions were made in 2019, 2018 or 2017 but were replaced with Company contributions to the 401(k) feature of the plan.  Expenses related to the plan aggregated $1.2 million for 2019, $1.1 million in 2018 and $1.0 million in 2017.

The Company also has an officers and executive incentive plan.  The expense of these plans generally are based on the Company’s performance and estimated distributions to participants are accrued during the year and generally paid in the following year.  The expense recorded for this plan was $2.9 million, $2.7 million and $1.9 million in 2019, 2018 and 2017, respectively.

The Company has also awarded 1.5 million performance bonus units to the executive officers and directors.  These units become vested and exercisable only under a change of control as defined in the plan.  The units were awarded based upon the stock price at the time of grant and, if exercised under a change of control, allow the holder to receive the increase in value offered in the exchange over the stock price at the date of grant for each unit, if any.  As of December 31, 2019, the weighted average strike price of each unit was $8.81.

Page 73 of 98

(g) Stock-Based Compensation Plans-Equity Awards 

Equity awards are types of stock-based compensation that are to be settled in shares.  As such, the amount of compensation expense to be paid at the time of settlement is included in surplus in the Consolidated Statement of Condition.

In May 2019, shareholders of the Company approved the TrustCo Bank Corp NY 2019 Equity Incentive Plan (2019 Equity Incentive Plan) which replaced and combined into one plan both the Amended and Restated TrustCo Bank Corp NY 2010 Equity Incentive Plan (2010 Equity Incentive Plan) and the Amended and Restated TrustCo Bank Corp NY 2010 Directors Equity Incentive Plan (Directors Plan), and all remaining shares eligible for issuance thereunder were canceled.  Under the 2019 Equity Incentive Plan the Company may provide for the issuance of 2,000,000 shares of our common stock which is available for issuance pursuant to options, SARs, restricted stock, and restricted stock units (both time based and performance based), to eligible employees and directors.  This allotment of 2,000,000 shares includes the authorized but unissued shares remaining available for issuance under the 2010 Equity Incentive Plan and the Directors Plan.  As of December 31, 2019, the Company may issue approximately 1.7 million shares of our common stock pursuant to options, SARs, restricted stock, and restricted stock units (both time based and performance based).

Under the 2019 Equity Incentive Plan, the exercise price of each option shall not be less than 100% of the fair value of the Company’s stock on the date of grant, and for an Incentive Stock Option (ISO) granted to a ten percent shareholder the option price shall not be less than 110% of the fair value of the Company’s stock on the date of the ISO grant.  The vesting period and term of the option will be determined at the time of the option grant as set forth in the Award Agreement.  Options granted under the 2010 Equity Incentive Plan and the Directors Plan will continue to expire ten years, and vest over five years, from the date the options were granted.  A summary of the status of TrustCo’s stock option awards as of December 31, 2019 and changes during the year then ended, are as follows:

	Outstanding Options
	Number of Options			Weighted Average Exercise Price		Weighted Average Remaining Contractual Life
Balance, January 1, 2019		554,641		$	6.65
New options awarded - 2019		-			-
Expired options - 2019		(5,750	)		-
Options forfeited - 2019		-			-
Exercised options - 2019		(29,800	)		6.21
Balance, December 31, 2019		519,091		$	6.67	4.5  Years
	Exercisable Options
Balance, December 31, 2019		486,791		$	6.69	4.5 Years

At December 31, 2019, the intrinsic value of outstanding stock options and vested stock options was approximately $1.02 million and $952 thousand, respectively.  The Company expects all unvested options to vest according to plan provisions.

During 2019, 2018 and 2017, options for 0 thousand, 177 thousand and 784 thousand shares of stock were exercised, respectively.  The intrinsic value and related tax benefits of stock options exercised in these years was not material.  It is the Company’s policy to generally issue stock upon stock option exercises from previously unissued shares of common stock or treasury shares.

Unrecognized stock-based compensation expense related to non-vested stock options totaled $12 thousand at December 31, 2019.  At such date, the weighted-average period over which this unrecognized expense was expected to be recognized was 10 months. Income tax benefits recognized in the accompanying Consolidated Statements of Income related to stock-based compensation were not material.

Valuation of Stock-Based Compensation: The fair value of the Company’s employee and director stock options granted is estimated on the measurement date, which, for the Company, is the date of grant.  The Company did not grant new stock option awards in 2019, 2018, or 2017.

During 2019, 2018 and 2017, the Company recognized $5 thousand, $173 thousand and $150 thousand in stock-based compensation expense related to the equity awards, respectively.

Page 74 of 98

(h) Stock-Based Compensation Plans-Liability Awards

Liability awards are types of stock-based compensation that can be settled in cash (not shares).  As such, the amount of compensation expense to be paid at the time of settlement is included in accrued expenses and other liabilities in the Consolidated Statement of Condition.  The Company granted both service-based and performance based liability awards in 2019, 2018 and 2017.

The activity for service-based awards during 2019 was as follows:

Restricted share units

	Outstanding Units
Balance, December 31, 2018		218,427
New awards granted		151,668
Forfeited awards		-
Awards settled		(125,822	)
Balance, December 31, 2019		244,273

Service-Based Awards: During 2019 and 2018, the Company issued restricted share units to certain eligible officers, executives and its board of directors.  The restricted share units do not hold voting powers, and are not eligible for common stock dividends.  Depending on the year of the grant the awards either become 100% vested after three years based upon a cliff-vesting schedule, 100% vested after one year, or vest in whole units in equal installments from the first through the third year following the award date.  Upon issuance, the fair value of these awards is the fair value of the Company’s common stock on the grant date.  Thereafter, the amount of compensation expense recognized is based on the fair value of the Company’s stock.

During 2019, 2018 and 2017, the Company recognized $743 thousand, $458 thousand and $633 thousand, respectively, in stock‑based compensation expense related to these awards.  Unrecognized stock-based compensation expense related to the outstanding restricted share units totaled approximately $2.1 million at December 31, 2019.  During 2019, awards granted in 2016 became fully vested and settled, and one third of the awards granted in 2017 and 2018 became vested and settled. The weighted average period over which the unrecognized expense is expected to be recognized was approximately 27 months as of December 31, 2019.

The liability related to service-based liability awards was approximately $170 thousand and $526 thousand at December 31, 2019 and 2018, respectively.

The activity for performance-based awards during 2019 was as follows:

Performance share units

	Outstanding Units
Balance, December 31, 2018		408,893
New awards granted		172,006
Forfeited awards		-
Awards settled		(102,348	)
Balance, December 31, 2019		478,551

Performance Based Awards: During 2019, 2018 and 2017, the Company issued performance share units to certain eligible officers and executives.  These units do not hold voting powers, are not eligible for common stock dividends, and become 100% vested after three years based upon a cliff-vesting schedule and the satisfaction of performance metrics. Upon issuance, fair value of these units was the fair value of the Company’s common stock on the grant date. Thereafter, the amount of compensation expense recognized is based upon the Company’s achievement of certain performance criteria in accordance with Plan provisions as well as the fair value of the Company’s stock.

For units granted in 2016, those have been fully vested and unpaid.  For units granted subsequent to 2016, all of the units are unvested as of December 31, 2019, and the Company expects to meet the required performance criteria of the awards.

Page 75 of 98

During 2019, 2018 and 2017, the Company recognized approximately $1.6 million, $644 thousand and $1.2 million, respectively, in stock based compensation expense related to these units.  Unrecognized stock-based compensation expense related to the outstanding performance share units totaled $2.8 million at December 31, 2019.  The weighted average period over which the unrecognized expense is expected to be recognized was approximately 26 months as of December 31, 2019.

The liability related to performance based liability awards totaled $2.6 million and $1.7 million at December 31, 2019 and 2018, respectively.

(10) Commitments and Contingent Liabilities

(a) Litigation

Existing litigation arising in the normal course of business is not expected to result in any material loss to the Company.

(b) Outsourced Services

The Company contracted with third-party service providers to perform certain banking functions.  The outsourced services include data and item processing for the Bank and trust operations.  The service expense can vary based upon the volume and nature of transactions processed.  Outsourced service expense was $7.6 million for 2019, $7.5 million for 2018 and $6.4 million in 2017.  The Company is contractually obligated to pay these third-party service providers approximately $7 to $8 million per year through 2025.

(11) Earnings Per Share

The Company computes earnings per share in accordance with Financial Accounting Standards Board (“FASB”) Accounting Standards Codification (“ASC”) Topic 260, Earnings Per Share (“ASC 260”).  TrustCo adopted FASB Staff Position on Emerging Issues Task Force 03-6-1, Determining Whether Instruments Granted in Share-Based Payment Transactions Are Participating Securities, as codified in FASB ASC 260-10 (“ASC 260-10”), which clarified that unvested share-based payment awards that contain nonforfeitable rights to receive dividends or divided equivalents (whether paid or unpaid) are participating securities, and thus, should be included in the two-class method of computing earnings per share (“EPS”).  Participating securities under this statement include the unvested employees’ and directors’ restricted stock awards with time-based vesting, which receive nonforfeitable dividend payments.  At December 31, 2019, 2018 and 2017, the Company no longer has unvested awards that would be considered participating securities.

A reconciliation of the component parts of earnings per share for 2019, 2018 and 2017 follows:

(dollars in thousands, except per share data)	For the years ended December 31
	2019		2018		2017
Net income	$	57,840		61,445		43,145
Weighted average common shares		96,849		96,505		96,111
Effect of dilutive common stock options		78		141		111
Weighted average common shares including potential dilutive shares		96,927		96,646		96,222
Basic EPS	$	0.597		0.637		0.449
Diluted EPS	$	0.597		0.636		0.448

 For the year ended December 31, 2019, there were no antidilutive stock options excluded from diluted earnings per share. For the year ended December 31, 2018, there were 319 thousand antidilutive stock options excluded from diluted earnings per share. The stock options are antidilutive because the strike price is greater than the average fair value of the Company’s common stock for the periods presented.

Page 76 of 98

(12) Off-Balance Sheet Financial Instruments

Loan commitments to extend credit are agreements to lend to a customer as long as there is no violation of any condition established in the contract.  Commitments generally have fixed expiration dates or other termination clauses and may require a fee.  Commitments sometimes expire without being drawn upon.  Therefore, the total commitment amounts do not necessarily represent future cash requirements.  These arrangements have credit risk essentially the same as that involved in extending loans to customers and are subject to the Bank’s normal credit policies, including obtaining collateral.  The Bank’s maximum exposure to credit loss for loan commitments, including unused lines of credit, at December 31, 2019 and 2018, was $424.0 million and $432.6 million, respectively.  Approximately 85% and 80% of these commitments were for variable rate products at the end of 2019 and 2018, respectively.

The Company does not issue any guarantees that require liability-recognition or disclosure, other than its standby letters of credit.  The Company has issued conditional commitments in the form of standby letters of credit to guarantee payment on behalf of a customer and guarantee the performance of a customer to a third party.  Standby letters of credit generally arise in connection with lending relationships.  The credit risk involved in issuing these instruments is essentially the same as that involved in extending loans to customers.  Contingent obligations under standby letters of credit totaled approximately $9.6 million and $6.6 million at December 31, 2019 and 2018, respectively, and represent the maximum potential future payments the Company could be required to make.  Typically, these instruments have terms of 12 months or less and expire unused; therefore, the total amounts do not necessarily represent future cash requirements.  Each customer is evaluated individually for creditworthiness under the same underwriting standards used for commitments to extend credit and on-balance sheet instruments.  Company policies governing loan collateral apply to standby letters of credit at the time of credit extension.  Loan‑to‑value ratios are generally consistent with loan‑to‑value requirements for other commercial loans secured by similar types of collateral.  The fair value of the Company’s standby letters of credit at December 31, 2019 and 2018 was insignificant.

No losses are anticipated as a result of loan commitments or standby letters of credit.

(13) Fair Value

Fair value measurements (ASC 820) defines fair value as the exchange price that would be received for an asset or paid to transfer a liability (exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants on the measurement date.  ASC 820 also establishes a fair value hierarchy which requires an entity to maximize the use of observable inputs and minimize the use of unobservable inputs when measuring fair value.  The standard describes three levels of inputs that may be used to measure fair values:

Level 1 – Quoted prices (unadjusted) for identical assets or liabilities in active markets that the entity can access as of the measurement date.

Level 2 – Significant other observable inputs other than Level 1 prices such as quoted prices or similar assets or liabilities; quoted prices in markets that are not active; or other inputs that are observable or can be corroborated by observable market data.

Level 3 – Significant unobservable inputs that reflect a company’s own assumptions about the value that market participants would use in pricing an asset or liability.

The Company used the following methods and significant assumptions to estimate the fair value of assets and liabilities:

Securities Available for Sale: The fair value of securities available for sale are determined utilizing an independent pricing service for identical assets or significantly similar securities.  The pricing service uses a variety of techniques to arrive at fair value including market maker bids, quotes and pricing models.  Inputs to the pricing models include recent trades, benchmark interest rates, spreads and actual and projected cash flows.  This results in a Level 2 classification of the inputs for determining fair value.  Interest and dividend income is recorded on the accrual method and included in the income statement in the respective investment class under total interest income.  The Company does not have any securities that would be designated as level 3.

Other Real Estate Owned: Assets acquired through loan foreclosure are initially recorded at fair value less costs to sell when acquired, establishing a new cost basis.  These assets are subsequently accounted for at lower of cost or fair value less estimated costs to sell.  Fair value is commonly based on recent real estate appraisals.  These appraisals may utilize a single valuation approach or a combination of approaches including comparable sales and the income approach.  Adjustments are routinely made in the appraisal process to adjust for differences between the comparable sales and income data available.  This results in a Level 3 classification of the inputs for determining fair value.

Page 77 of 98

Impaired Loans: At the time a loan is considered impaired, it is valued at the lower of cost or fair value.  Impaired loans carried at fair value generally have had a charge-off through the allowance for loan losses.  For collateral dependent loans, fair value is commonly based on recent real estate appraisals.  These appraisals may utilize a single valuation approach or a combination of approaches including comparable sales and the income approach.  Adjustments are routinely made in the appraisal process to adjust for differences between the comparable sales and income data available.  Such adjustments may be significant and typically result in a Level 3 classification of the inputs for determining fair value.  When obtained, non-real estate collateral may be valued using an appraisal, net book value per the borrower’s financial statements, or aging reports, adjusted or discounted based on management’s historical knowledge, changes in market conditions from the time of the valuation, and management’s expertise and knowledge of the client and client’s business, resulting in a Level 3 fair value classification.  Impaired loans are evaluated on a quarterly basis for additional impairment and adjusted accordingly.

Assets and liabilities measured at fair value under ASC 820 on a recurring basis are summarized below:

	Fair Value Measurements at December 31, 2019 Using:
	Carrying Value		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
U.S. government sponsored enterprises	$	104,512	$	-	$	104,512	$	-
State and political subdivisions		162		-		162		-
Mortgage backed securities and collateralized mortgage obligations - residential		389,517		-		389,517		-
Corporate bonds		30,436		-		30,436		-
Small Business Administration - guaranteed participation securities		48,511		-		48,511		-
Other		685		-		685		-
	$	573,823	$	-	$	573,823	$	-

	Fair Value Measurements at December 31, 2018 Using:
	Carrying Value		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
U.S. government sponsored enterprises	$	152,160	$	-	$	152,160	$	-
State and political subdivisions		173		-		173		-
Mortgage backed securities and collateralized mortgage obligations - residential		262,032		-		262,032		-
Corporate bonds		29,938		-		29,938		-
Small Business Administration - guaranteed participation securities		56,475		-		56,475		-
Other		685		-		685		-
Total securities available for sale	$	501,463	$	-	$	501,463	$	-

There were no transfers between Level 1 and Level 2 in 2019 and 2018.

Page 78 of 98

 Assets measured at fair value on a non-recurring basis are summarized below:

	Fair Value Measurements at December 31, 2019 Using:
(dollars in thousands)	Carrying Value		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Valuation technique	Unobservable inputs	Range (Weighted Average)
Other real estate owned	$	1,579	$	-	$	-	$	1,579	Sales comparison approach	Adjustments for differences between comparable sales		1% - 21% (2	%)
Impaired loans:
Real estate mortgage - 1 to 4 family		120		-		-		120	Sales comparison approach	Adjustments for differences between comparable sales		1% - 17% (9	%)

	Fair Value Measurements at December 31, 2018 Using:
(dollars in thousands)	Carrying Value		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Valuation technique	Unobservable inputs	Range (Weighted Average)
Other real estate owned	$	1,675	$	-	$	-	$	1,675	Sales comparison approach	Adjustments for differences between comparable sales		1% - 14% (7	%)
Impaired loans:
Real estate mortgage - 1 to 4 family		459		-		-		459	Sales comparison approach	Adjustments for differences between comparable sales		5% - 14% (10	%)

Other real estate owned, which is carried at fair value less costs to sell, was approximately $1.6 million at December 31, 2019, and consisted of $358 thousand of commercial real estate and $1.2 million of residential real estate properties.  A valuation charge of $366 thousand is included in earnings for the year ended December 31, 2019.

Of the total impaired loans of $21.0 million at December 31, 2019, $120 thousand are collateral dependent and are carried at fair value measured on a non-recurring basis.  Due to the sufficiency of charge-offs taken on these loans and the adequacy of the underlying collateral, there were no specific valuation allowances for these loans at December 31, 2019.  Gross charge-offs related to residential impaired loans included in the table above amounted to $22 thousand.

Other real estate owned, which is carried at fair value less costs to sell, was approximately $1.7 million at December 31, 2018, and consisted of $560 thousand of commercial real estate and $1.1 million of residential real estate properties.  A valuation charge of $769 thousand is included in earnings for the year ended December 31, 2018.

Of the total impaired loans of $22.3 million at December 31, 2018, $459 thousand are collateral dependent and are carried at fair value measured on a non-recurring basis.  Due to the sufficiency of charge-offs taken on these loans and the adequacy of the underlying collateral, there were no specific valuation allowances for these loans at December 31, 2018.  Gross charge-offs related to residential impaired loans included in the table above amounted to $67 thousand.

Page 79 of 98

In accordance with ASC 825, the carrying amounts and estimated fair values (exit price) of financial instruments at December 31, 2019 and 2018 are as follows:

(dollars in thousands)	Carrying		Fair Value Measurements at December 31, 2019 Using:
	Value		Level 1		Level 2		Level 3		Total
Financial assets:
Cash and cash equivalents	$	456,846		456,846		-		-		456,846
Securities available for sale		573,823		-		573,823		-		573,823
Held to maturity securities		18,618		-		19,680		-		19,680
Federal Reserve Bank and Federal Home Loan Bank stock		9,183		N/A		N/A		N/A		N/A
Net loans		4,017,879		-		-		4,078,210		4,078,210
Accrued interest receivable		10,915		216		2,221		8,478		10,915
Financial liabilities:
Demand deposits		463,858		463,858		-		-		463,858
Interest bearing deposits		3,986,158		2,587,981		1,397,271		-		3,985,252
Short-term borrowings		148,666		-		148,666		-		148,666
Accrued interest payable		1,459		174		1,285		-		1,459

(dollars in thousands)	Carrying		Fair Value Measurements at December 31, 2018 Using:
	Value		Level 1		Level 2		Level 3		Total
Financial assets:
Cash and cash equivalents	$	503,709		503,709		-		-		503,709
Securities available for sale		501,463		-		501,463		-		501,463
Held to maturity securities		22,501		-		22,924		-		22,924
Federal Reserve Bank and Federal Home Loan Bank stock		8,953		N/A		N/A		N/A		N/A
Net loans		3,829,330		-		-		3,753,966		3,753,966
Accrued interest receivable		11,341		353		2,371		8,617		11,341
Financial liabilities:
Demand deposits		405,069		405,069		-		-		405,069
Interest bearing deposits		3,869,178		2,594,672		1,264,772		-		3,859,444
Short-term borrowings		161,893		-		161,893		-		161,893
Accrued interest payable		1,024		104		920		-		1,024

(14) Regulatory Capital Requirements

Banks and thrifts and their holding companies are subject to regulatory capital requirements administered by federal banking agencies.  Capital adequacy regulations involve quantitative measures of assets, liabilities, and certain off-balance-sheet items calculated under regulatory accounting practices.  Capital amounts and classifications are also subject to qualitative judgments by regulators.  Failure to meet capital requirements can result in regulatory action.  The final rules implementing Basel Committee on Banking Supervision’s capital guidelines for U.S. banks (Basel III rules) became effective for the Company on January 1, 2015 with full compliance with all of the requirements being phased in over a multi-year schedule, and became fully phased in on January 1, 2019.  The capital rules include a capital conservation buffer that is designed to absorb losses during periods of economic stress and to require increased capital levels before capital distributions and certain other payments can be made.  Failure to meet the full amount of the buffer will result in restrictions on the Company’s ability to make capital distributions, including dividend payments and stock repurchases, and to pay discretionary bonuses to executive officers.  The buffer was fully implemented at 2.5% as of January 1, 2019.  As of December 31, 2019, the Company and Bank meet all capital adequacy requirements to which they are subject.

Prompt corrective action regulations, to which banks, but not their holding companies, are subject, provide five classifications:  well capitalized, adequately capitalized, undercapitalized, significantly undercapitalized, and critically undercapitalized, although these terms are not used to represent overall financial condition.  If a bank is not classified as well capitalized, regulatory approval is required to accept brokered deposits.  If a bank is undercapitalized, capital distributions are limited, as is asset growth and expansion, and capital restoration plans are required.  The federal banking agencies are required to take certain supervisory actions (and may take additional discretionary actions) with respect to an undercapitalized institution or its holding company.  Such actions could have a direct material effect on an institution’s or its holding company’s financial statements.  As of December 31, 2019 and December 31, 2018, the most recent regulatory notifications categorized the Bank as well capitalized under the regulatory framework for prompt corrective action. There are no conditions or events since that notification that management believes have changed the Bank’s category.

Page 80 of 98

The following is a summary of actual capital amounts and ratios as of December 31, 2019 and 2018, for Trustco Bank:

	As of December 31, 2019					Well			Minimum for Capital Adequacy plus Capital Conservation
(dollars in thousands)	Amount		Ratio			Capitalized(1)			Buffer(1)(2)
Tier 1 leverage ratio	$	516,775		9.940	%		5.000	%		4.000	%
Common equity Tier 1 capital		516,775		18.412			6.500			7.000
Tier 1 risk-based capital		516,775		18.412			8.000			8.500
Total risk-based capital		551,975		19.666			10.000			10.500

	As of December 31, 2018					Well			Minimum for Capital Adequacy plus Capital Conservation
(dollars in thousands)	Amount		Ratio			Capitalized(1)			Buffer(1)(2)
Tier 1 leverage ratio	$	484,581		9.767	%		5.000	%		4.000	%
Common equity Tier 1 capital		484,581		18.233			6.500			6.380
Tier 1 risk-based capital		484,581		18.233			8.000			7.880
Total risk-based capital		517,948		19.489			10.000			9.880

The following is a summary of actual capital amounts and ratios as of December 31, 2019 and 2018 for TrustCo on a consolidated basis.

	As of December 31, 2019					Minimum for Capital Adequacy plus Capital Conservation
(dollars in thousands)	Amount		Ratio			Buffer(1)(2)
Tier 1 leverage ratio	$	533,243		10.254	%		4.000	%
Common equity Tier 1 capital		533,243		18.988			7.000
Tier 1 risk-based capital		533,243		18.988			8.500
Total risk-based capital		568,463		20.242			10.500

	As of December 31, 2018					Minimum for Capital Adequacy plus Capital Conservation
(dollars in thousands)	Amount		Ratio			Buffer(1)(2)
Tier 1 leverage ratio	$	499,626		10.129	%		4.000	%
Common equity Tier 1 capital		499,626		18.790			6.380
Tier 1 risk-based capital		499,626		18.790			7.880
Total risk-based capital		533,009		20.046			9.880

(1) Federal regulatory minimum requirements to be considered to be Well Capitalized and Adequately Capitalized

(2) The December 31, 2019 and 2018 common equity tier 1, tier 1 risk-based, and total risk-based capital ratios include a capital conservation buffer of 2.50 percent, and 1.88 percent repectively.

Page 81 of 98

(15) Accumulated Other Comprehensive Loss

The following is a summary of the accumulated other comprehensive loss balances, net of tax:

	Year ended 12/31/2019
(dollars in thousands)	Balance at 12/31/2018			Other Comprehensive Income (loss)- Before Reclassifications		Amount reclassified from Accumulated Other Comprehensive Income			Other Comprehensive Income (loss)- year ended 12/31/2019			Balance at 12/31/2019
Net unrealized holding loss on securities available for sale, net of tax	$	(10,416	)		10,702		-			10,702			286
Net change in overfunded position in pension and postretirement plans arising during the year, net of tax		423			4,417		-			4,417			4,840
Net change in net actuarial loss and prior service cost on pension and pension and postretirement benefit plans, net of tax		(316	)		-		(349	)		(349	)		(665	)
Accumulated other comprehensive income (loss), net of tax	$	(10,309	)		15,119		(349	)		14,770			4,461

	Year ended 12/31/2018
(dollars in thousands)	Balance at 12/31/2017			Other Comprehensive Income (loss)- Before Reclassifications			Amount reclassified from Accumulated Other Comprehensive Income			Other Comprehensive Income (loss)- year ended 12/31/2018			Balance at 12/31/2018
Net unrealized holding loss on securities available for sale, net of tax	$	(5,030	)		(3,944	)		-			(3,944	)		(8,974	)
Net change in overfunded position in pension and postretirement plans arising during the year, net of tax		3,054			(2,727	)		-			(2,727	)		327
Net change in net actuarial loss and prior service cost on pension and pension and postretirement benefit plans, net of tax		170			-			(486	)		(486	)		(316	)
Tax Cuts and Jobs Act of 2017, Reclassification from AOCI to Retained Earnings, Tax Effect		-			-			(1,346	)		-			(1,346	)
Accumulated other comprehensive loss, net of tax	$	(1,806	)		(6,671	)		(1,832	)		(7,157	)		(10,309	)

	Year ended 12/31/2017
(dollars in thousands)	Balance at 12/31/2016			Other Comprehensive Income (loss)- Before Reclassifications		Amount reclassified from Accumulated Other Comprehensive Income			Other Comprehensive Income (loss)- year ended 12/31/2017			Balance at 12/31/2017
Net unrealized holding loss on securities available for sale, net of tax	$	(6,762	)		1,732		-			1,732			(5,030	)
Net change in overfunded position in pension and postretirement plans arising during the year, net of tax		42			3,012		-			3,012			3,054
Net change in net actuarial loss and prior service cost on pension and pension and postretirement benefit plans, net of tax		469			-		(299	)		(299	)		170
Accumulated other comprehensive loss, net of tax	$	(6,251	)		4,744		(299	)		4,445			(1,806	)

 The following represents the reclassifications out of accumulated other comprehensive loss for the years ended December 31, 2019, 2018 and 2017:

(dollars in thousands)	Years ended December 31,
	2019			2018			2017			Affected Line Item in Financial Statements
Amortization of pension and postretirement benefit items:
Amortization of net actuarial gain (loss)		274			556			289		Salaries and employee benefits
Amortization of prior service cost		197			100			(90	)	Salaries and employee benefits
Income tax benefit		(122	)		(170	)		100		Income taxes
Net of tax		349			486			299
Total reclassifications, net of tax	$	349			486			299

Page 82 of 98

(16) Revenue from Contracts with Customers

All of the Company’s revenue from contracts with customers in the scope of ASC 606 is recognized within Non-Interest Income.   The following table presents the Company’s sources of Non-Interest Income for the years ended December 31, 2019 and 2018.  Items outside the scope of ASC 606 are noted as such.

(dollars in thousands)	For the years ended December 31,
	2019		2018
Non-interest income
Service Charges on Deposits
Overdraft fees	$	3,571		3,543
Other		459		455
Interchange Income		4,065		4,822
Wealth management fees		6,387		6,283
Other (a)		4,109		2,978
Total non-interest income	$	18,591		18,081

(a) Not within the scope of ASC 606.

A description of the Company’s revenue streams accounted in accordance with ASC 606 as follows:

Service charges on Deposit Accounts:  The Company earns fees from its deposit customers for transaction-based, account maintenance and overdraft services.  Transaction-based fees, which include services such as stop payment charges, statement rendering and ACH fees, are recognized at the time the transaction is executed as that is the point in time the Company fulfills the customer’s request.  Account maintenance fees, which relate primarily to monthly maintenance, are earned over the course of a month, representing the period over which the Company satisfies the performance obligation.  Overdraft fees are recognized at the point in time that the overdraft occurs.  Service charges on deposits are withdrawn from the customer’s account balance.

Interchange Income:  Interchange revenue primarily consists of interchange fees, volume-related incentives and ATM charges.  As the card-issuing bank, interchange fees represent our portion of discount fees paid by merchants for credit / debit card transactions processed through the interchange network.  The levels and structure of interchange rates are set by the card processing companies and are based on cardholder purchase volumes.  The Company earns interchange income as cardholder transactions occur and interchange fees are settled on a daily basis concurrent with the transaction processing services provided to the cardholder.

Wealth Management fees:  Trustco Financial Services provides a comprehensive suite of trust and wealth management products and services, including financial and estate planning, trustee and custodial services, investment management, corporate retirement plan recordkeeping and administration of which a fee is charged to manage assets for investment or transact on accounts.  These fees are earned over time as the Company provides the contracted monthly or quarterly services and are generally assessed over the period in which services are performed based on a percentage of the fair value of assets under management or administration.  Other services are based on a fixed fee for certain account types, or based on transaction activity and are recognized when services are rendered.  Fees are withdrawn from the customer’s account balance.

Gains/Losses on Sales of Other real Estate Owned “OREO”:  The Company records a gain or loss from the sale of OREO when control of the property transfers to the buyer, which generally occurs at the time of an executed deed.  When the company finances the sale of OREO to the buyer, the Company assesses whether the buyer is committed to perform their obligations under the contract and whether collectability of the transaction price is probable.  Once these criteria are met, the OREO asset is derecognized and the gain or loss on sale is recorded upon the transfer of control of the property to the buyer.  In determining the gain or loss on the sale, the Company adjusts the transaction price and related gain/(loss) on sale if a significant financing component is present.

Page 83 of 98

(17) Operating leases

The Company adopted Topic 842 “Leases” effective January 1, 2019 and has applied the guidance to all operating leases within the scope of Topic 842 at that date.  The company elected to adopt practical expedients, which among other things, does not require reassessment of lease classification.

The Company has committed to rent premises used in business operations under non-cancelable operating leases and determines if an arrangement meets the definition of a lease upon inception.  Operating leases are included in operating lease right-of-use (“ROU”) assets and operating lease liabilities on the Company’s balance sheets.

Operating lease ROU assets represent the Company’s right to use an underlying asset for the lease term and lease liabilities represent the Company’s obligation to make lease payments arising from the lease.  Operating lease ROU assets and lease liabilities are recognized at the commencement date based on the present value of lease payments over the lease term.  The Company’s leases do not provide an implicit rate, therefore the Company used its incremental collateralized borrowing rates commensurate with the underlying lease terms to determine present value of operating lease liabilities.  Additionally, the Company does allocate the consideration between lease and non-lease components.  The Company’s lease terms may include options to extend when it is reasonably certain that the Company will exercise that option.  Lease expense for lease payments is recognized on a straight-line basis over the lease term.  Variable lease components, such as fair market value adjustments, are expensed as incurred and not included in ROU assets and operating lease liabilities.  Leases with an initial term of 12 months or less are not recorded on the balance sheet; we recognize lease expense for these leases on a straight-line basis over the lease term. As of January 1, 2019 the Company did not have any leases with terms of twelve months or less.

As of December 31, 2019 the Company does not have leases that have not yet commenced.  At December 31, 2019 lease expiration dates ranged from eleven months to 25.8 years and have a weighted average remaining lease term of 9.4 years.  Certain leases provide for increases in future minimum annual rental payments as defined in the lease agreements.  As mentioned above the leases generally also include variable lease components which include real estate taxes, insurance, and common area maintenance (“CAM”) charges in the annual rental payments.

Other information related to leases was as follows:

(dollars in thousands)	2019		2018		2017
Operating lease cost	$	7,808		7,988		7,889
Variable lease cost		1,968		2,000		1,889
Total Lease costs	$	9,776	$	9,988	$	9,778

Supplemental cash flows information:
Cash paid for amounts included in the measurement of lease liabilities:
Operating cash flows from operating leases	$	7,839
Right-of-use assets obtained in exchange for lease obligations:	$	57,464
Weighted average remaining lease term		9.4
Weighted average discount rate		3.3	%

Future minimum lease payments under non-cancellable leases as of December 31, 2019 were as follows:

(dollars in thousands)

Year ending December 31,
2020	$	8,039
2021		8,033
2022		7,533
2023		7,227
2024		7,100
Thereafter		28,361
Total lease payments	$	66,293
Less: Interest		9,740
Present value of lease liabilities	$	56,553

As of December 31, 2019, the operating lease right-of-use asset was $51.5 million.

Page 84 of 98

(18) Recent Accounting Pronouncements

In February 2016, the FASB issued ASU 2016 02, Leases (Topic 842) (“ASU 2016 02”).  ASU 2016 02 is intended to improve financial reporting of leasing transactions by requiring organizations that lease assets to recognize assets and liabilities for the rights and obligations created by leases that extend more than twelve months on the balance sheet.  This accounting update also requires additional disclosures surrounding the amount, timing, and uncertainty of cash flows arising from leases.  ASU 2016 02 is effective for financial statements issued for annual and interim periods beginning after December 15, 2018 for public business entities.  Early adoption is permitted.  The Company elected to adopt ASU 2016 02 as of January 1, 2019.  The Company has elected the package of practical expedients permitted in ASC Topic 842.  Accordingly, the Company accounted for its existing operating leases as operating leases under the new guidance, without reassessing (a) whether the contracts contain a lease under ASC Topic 842, (b) whether classification of the operating leases would be different in accordance with ASC Topic 842, or (c) whether the unamortized initial direct costs before transition adjustments (as of December 31, 2018) would have met the definition of initial direct costs in ASC Topic 842 at lease commencement.  The company has also elected the practical expedient to use hindsight in determining the lease term.  As a result of the adoption of the new lease accounting guidance, the Company recognized on January 1, 2019 (a) a lease liability of approximately $58.2 million, which represents the present value of the remaining lease payments of approximately $69.4 million, discounted using the Company’s incremental borrowing rate, and (b) a ROU asset of approximately $53.0 million which represents the lease liability of $58.2 million adjusted for accrued rent of approximately $5.2 million.  This standard did not have a material impact on the Company’s key performance metrics and had no impact on the Company’s operating results.  The most significant impact was the recognition of ROU assets and lease liabilities for operating leases.

In September 2016, the FASB released ASU 2016-13, “Financial Instruments – Credit Losses” which amended existing guidance to replace current generally accepted accounting principles used to measure a reporting entity’s credit losses.  The main objective of this update is to provide financial statement users with more decision-useful information about the expected credit losses on financial instruments and other commitments to extend credit held by a reporting entity at each reporting date.  To achieve this objective, the amendments in this update replace the incurred loss impairment methodology in current GAAP with a methodology that reflects expected credit losses and requires consideration of a broader range of reasonable and supportable information to inform credit loss estimates.  The standard will also expand credit quality disclosures. While the standard changes the measurement of the allowance for credit losses, it does not change the Banks’s credit risk of its lending portfolios. The standard is effective January 1, 2020.   The Company has selected the Discounted Cash Flow modeling method and is running parallel processes encompassing the functionality of the models, governance activities, as well as continuing to review and refine its models and methodologies.  The Bank is currently undergoing model validation and working to finalize its operating and financial control procedures and processes.

(19) Parent Company Only

The following statements pertain to TrustCo Bank Corp NY (Parent Company):

 Statements of Comprehensive Income

(dollars in thousands)	Years ended December 31,
	2019			2018			2017
Income:
Dividends and interest from subsidiaries	$	28,340			24,920			24,510
Net gain on securities transactions		-			-			-
Miscellaneous income		-			-			-
Total income		28,340			24,920			24,510
Expense:
Operating supplies		82			122			26
Professional services		651			438			122
Miscellaneous expense		2,811			1,755			2,573
Total expense		3,544			2,315			2,721
Income before income taxes and subsidiaries’ undistributed earnings		24,796			22,605			21,789
Income tax benefit		(837	)		(523	)		(1,171	)
Income before subsidiaries’ undistributed earnings		25,633			23,128			22,960
Equity in undistributed earnings of subsidiaries		32,207			38,317			20,185
Net income	$	57,840			61,445			43,145
Change in other comprehensive income (loss)		14,770			(7,157	)		4,445
Comprehensive income	$	72,610			54,288			47,590

Statements of Condition

(dollars in thousands)	December 31,
	2019		2018
Assets:
Cash in subsidiary bank	$	24,118		22,665
Investments in subsidiaries		521,802		474,838
Securities available for sale		35		35
Other assets		558		683
Total assets		546,513		498,221
Liabilities and shareholders’ equity:
Accrued expenses and other liabilities		8,256		8,350
Total liabilities		8,256		8,350
Shareholders’ equity		538,257		489,871
Total liabilities and shareholders’ equity	$	546,513		498,221

Page 86 of 98

Statements of Cash Flows

(dollars in thousands)	Years ended December 31,
	2019			2018			2017
Increase/(decrease) in cash and cash equivalents:
Cash flows from operating activities:
Net income	$	57,840			61,445			43,145
Adjustments to reconcile net income to net cash provided by operating activities:
Equity in undistributed earnings of subsidiaries		(32,207	)		(38,317	)		(20,185	)
Stock based compensation expense		5			173			150
Net change in other assets and accrued expenses		246			214			853
Total adjustments		(31,956	)		(37,930	)		(19,182	)
Net cash provided by operating activities		25,884			23,515			23,963
Cash flows from financing activities:
Proceeds from exercise of stock options		185			1,259			5,236
Dividends paid		(26,372	)		(25,555	)		(25,184	)
Payments to acquire treasury stock		(35	)		(718	)		(4,608	)
Proceeds from sales of treasury stock		1,791			2,391			2,480
Net cash used in financing activities		(24,431	)		(22,623	)		(22,076	)
Net increase in cash and cash equivalents		1,453			892			1,887
Cash and cash equivalents at beginning of year		22,665			21,773			19,886
Cash and cash equivalents at end of year	$	24,118			22,665			21,773

Page 87 of 98

Branch Locations

New York
Airmont Office	Brunswick Office	East Greenbush Office
327 Route 59 East	740 Hoosick Rd.	501 Columbia Tpk.
Airmont, NY	Troy, NY	Rensselaer, NY
Telephone: (845) 357-2435	Telephone: (518) 272-0213	Telephone: (518) 479-7233
Altamont Ave. Office	Campbell West Plaza Office	Elmsford Office
1400 Altamont Ave.	141 West Campbell Rd.	100 Clearbrook Rd.
Schenectady, NY	Rotterdam, NY	Elmsford, NY
Telephone: (518) 356-1317	Telephone: (518) 377-2393	Telephone: (914) 345-1808
Altamont Ave. West Office	Central Ave. Office	Exit 8/Crescent Rd. Office
1900 Altamont Ave.	40 Central Ave.	1541 Crescent Rd.
Rotterdam, NY	Albany, NY	Clifton Park, NY
Telephone: (518) 355-1900	Telephone: (518) 426-7291	Telephone: (518) 383-0039
Amsterdam Office	Chatham Office	Exit 11 Office
4931 Route 30	193 Hudson Ave.	43 Round Lake Rd.
Amsterdam, NY	Chatham, NY	Ballston Lake, NY
Telephone: (518) 842-5459	Telephone: (518) 392-0031	Telephone: (518) 899-1558
Ardsley Office	Clifton Country Road Office	Fishkill Office
33-35 Center St.	7 Clifton Country Rd.	1545 Route 52
Ardsley, NY	Clifton Park, NY	Fishkill, NY
Telephone: (914) 693-3254	Telephone: (518) 371-5002	Telephone: (845) 896-8260
Ballston Spa Office	Clifton Park Office	Freemans Bridge Rd. Office
235 Church Ave.	1026 Route 146	1 Sarnowski Dr.
Ballston Spa, NY	Clifton Park, NY	Glenville, NY
Telephone: (518) 885-1561	Telephone: (518) 371-8451	Telephone: (518) 344-7510
Balltown Road Office	Cobleskill Office	Glenmont Office
1475 Balltown Rd.	104 Merchant Pl.	380 Route 9W
Niskayuna, NY	Cobleskill, NY	Glenmont, NY
Telephone: (518) 377-2460	Telephone: (518) 254-0290	Telephone: (518) 449-2128
Brandywine Office	Colonie Office	Glens Falls Office
1048 State St.	1818 Central Ave.	100 Glen St.
Schenectady, NY	Albany, NY	Glens Falls, NY
Telephone: (518) 346-4295	Telephone: (518) 456-0041	Telephone: (518) 798-8131
Briarcliff Manor Office	Crestwood Plaza Office	Greenwich Office
75 North State Rd.	415 Whitehall Rd.	131 Main St.
Briarcliff Manor, NY	Albany, NY	Greenwich, NY
Telephone: (914) 762-7133	Telephone: (518) 482-0693	Telephone: (518) 692-2233
Bronxville Office	Delmar Office	Guilderland Office
5-7 Park Place	167 Delaware Ave.	3900 Carman Rd.
Bronxville, NY	Delmar, NY	Schenectady, NY
Telephone: (914) 771-4180	Telephone: (518) 439-9941	Telephone: (518) 355-4890

Page 88 of 98

Branch Locations (continued)

Halfmoon Office
215 Guideboard Rd.	Loudon Plaza Office	Mt. Kisco Office
Country Dollar Plaza	372 Northern Blvd.	222 East Main St.
Halfmoon, NY	Albany, NY	Mt. Kisco, NY
Telephone: (518) 371-0593	Telephone: (518) 462-6668	Telephone: (914) 666-2362
Hartsdale Office	Madison Ave. Office	New City Office
220 East Hartsdale Ave.	1084 Madison Ave.	20 Squadron Blvd.
Hartsdale, NY	Albany, NY	New City, NY
Telephone: (914) 722-2640	Telephone: (518) 489-4711	Telephone: (845) 634-4571
Highland Office	Mahopac Office	New Scotland Office
3580 Route 9W	945 South Lake Blvd	301 New Scotland Ave.
Highland, NY	Mahopac, NY	Albany, NY
Telephone: (845) 691-7023	Telephone: (845) 803-8756	Telephone: (518) 438-7838
Hoosick Falls Office	Malta 4 Corners Office	Newton Plaza Office
47 Main St.	2471 Route 9	602 New Loudon Rd.
Hoosick Falls, NY	Malta, NY	Latham, NY
Telephone: (518) 686-5352	Telephone: (518) 899-1056	Telephone: (518) 786-3687
Hudson Office	Mamaroneck Office	Niskayuna-Woodlawn Office
507 Warren St.	180-190 East Boston Post Rd.	3461 State St.
Hudson, NY	Mamaroneck, NY	Schenectady, NY
Telephone: (518) 828-9434	Telephone: (914) 777-3023	Telephone: (518) 377-2264
Hudson Falls Office	Mayfair Office	Northern Pines Road Office
3750 Burgoyne Ave.	286 Saratoga Rd.	649 Maple Ave.
Hudson Falls, NY	Glenville, NY	Saratoga Springs, NY
Telephone: (518) 747-0886	Telephone: (518) 399-9121	Telephone: (518) 583-2634
Katonah Office	Mechanicville Office	Nyack Office
18 Woods Bridge Road	9 Price Chopper Plaza	388 Route 59
Katonah, NY	Mechanicville, NY	Nyack, NY
Telephone: (914) 666-6230	Telephone: (518) 664-1059	Telephone: (845) 535-3728
Kingston Office	Milton Office	Peekskill Office
1220 Ulster Ave.	2 Trieble Ave.	20 Welcher Ave.
Kingston, NY	Ballston Spa, NY	Peekskill, NY
Telephone: (845) 336-5372	Telephone: (518) 885-0498	Telephone: (914) 739-1839
Lake George Office	Monroe Office	Pelham Office
4066 Route 9L	791 Route 17M	132 Fifth Ave.
Lake George, NY	Monroe, NY	Pelham, NY
Telephone: (518) 668-2352	Telephone: (845) 782-1100	Telephone: (914) 632-1983
Latham Office	Mont Pleasant Office	Pomona Office
1 Johnson Rd.	959 Crane St.	1581 Route 202
Latham, NY	Schenectady, NY	Pomona, NY
Telephone: (518) 785-0761	Telephone: (518) 346-1267	Telephone: (845) 354-0176

Page 89 of 98

Branch Locations (continued)

Poughkeepsie Office	Sheridan Plaza Office	Troy Office
2656 South Rd.	1350 Gerling St.	5th Ave. and State St.
Poughkeepsie, NY	Schenectady, NY	Troy, NY
Telephone: (845) 485-6419	Telephone: (518) 377-8517	Telephone: (518) 274-5420
Queensbury Office	Slingerlands Office	Upper Union Street Office
118 Quaker Rd.	1569 New Scotland Rd.	1620 Union St.
Suite 1	Slingerlands, NY	Schenectady, NY
Queensbury, NY	Telephone: (518) 439-9352	Telephone: (518) 374-4056
Telephone: (518) 798-7226
	South Glens Falls Office	Ushers Road Office
Red Hook Office	133 Saratoga Rd.	308 Ushers Rd.
4 Morgans Way	Suite 1	Ballston Lake, NY
Red Hook, NY	South Glens Falls, NY	Telephone: (518) 877-8069
Telephone: (845) 752-2224	Telephone: (518) 793-7668
		Valatie Office
Rotterdam Office	State Farm Road Office	2929 Route 9
1416 Curry Rd.	2050 Western Ave.	Valatie, NY
Schenectady, NY	Guilderland, NY	Telephone: (518) 758-2265
Telephone: (518) 355-8330	Telephone: (518) 452-6913
		Wappingers Falls Office
Route 2 Office	State St. Albany Office	1490 Route 9
201 Troy-Schenectady Rd.	112 State St.	Wappingers Falls, NY
Latham, NY	Albany, NY	Telephone: (845) 298-9315
Telephone: (518) 785-7155	Telephone: (518) 436-9043
		Warrensburg Office
Route 7 Office	State St. Schenectady - Main Office	9 Lake George Plaza Rd.
1156 Troy-Schenectady Rd.	320 State St.	Lake George, NY
Latham, NY	Schenectady, NY	Telephone: (518) 623-3707
Telephone: (518) 785-4744	Telephone: (518) 381-3831
		West Sand Lake Office
Saratoga Springs Office	Stuyvesant Plaza Office	3690 NY Route 43
34 Congress St.	Western Ave. at Fuller Rd.	West Sand Lake, NY
Saratoga Springs, NY	Albany, NY	Telephone: (518) 674-3327
Telephone: (518) 587-3520	Telephone: (518) 489-2616
		Wilton Mall Office
Schaghticoke Office	Tanners Main Office	Route 50
2 Main St.	345 Main St.	Saratoga Springs, NY
Schaghticoke, NY	Catskill, NY	Telephone: (518) 583-1716
Telephone: (518) 753-6509	Telephone: (518) 943-2500
		Wolf Road Office
Scotia Office	Tanners West Office	34 Wolf Rd.
123 Mohawk Ave.	238 West Bridge St.	Albany, NY
Scotia, NY	Catskill, NY	Telephone: (518) 458-7761
Telephone: (518) 372-9416	Telephone: (518) 943-5090
		Wynantskill Office
		134-136 Main St.
		Wynantskill, NY
		Telephone: (518) 286-2674

Page 90 of 98

Branch Locations (continued)

Florida
Alafaya Woods Office	Curry Ford Road Office	Lady Lake Office
1500 Alafaya Trl.	3020 Lamberton Blvd., Suite 116	873 North US Highway 27/441
Oviedo, FL	Orlando, FL	Lady Lake, FL
Telephone: (407) 359-5991	Telephone: (407) 277-9663	Telephone: (352) 205-8893
Aloma Office	Curry Ford West Office	Lake Brantley Office
4070 Aloma Ave.	2838 Curry Ford Rd.	909 North SR 434
Winter Park, FL	Orlando, FL	Altamonte Springs, FL
Telephone: (407) 677-1969	Telephone: (407) 893-9878	Telephone: (407) 339-3396
Apollo Beach Office	Davenport Office	Lake Mary Office
205 Apollo Beach Blvd.	2300 Deer Creek Commons Ln.	350 West Lake Mary Blvd.
Apollo Beach, FL	Suite 600	Sanford, FL
Telephone: (813) 649-0460	Davenport, FL	Telephone: (407) 330-7106
	Telephone: (863) 424-9493
Apopka Office		Lake Nona Office
1134 North Rock Springs Rd.	Dean Road Office	9360 Narcoossee Rd.
Apopka, FL	3920 Dean Rd.	Orlando, FL
Telephone: (407) 464-7373	Orlando, FL	(407) 801-7330
	Telephone: (407) 657-8001
Avalon Park Office		Lake Square Office
3662 Avalon Park East Blvd.	Downtown Orlando Office	10105 Route 441
Orlando, FL	415 East Pine St.	Leesburg, FL
Telephone: (407) 380-2264	Orlando, FL	Telephone: (352) 323-8147
	Telephone: (407) 422-7129
Bay Hill Office		Lee Road Office
6084 Apopka Vineland Road	East Colonial Office	1084 Lee Rd., Suite 11
Orlando, FL	12901 East Colonial Dr.	Orlando, FL
Telephone: (321) 251-1859	Orlando, FL	Telephone: (407) 532-5211
	Telephone: (407) 275-3075
BeeLine Center Office		Lee Vista Office
10249 South John Young Pkwy.	Englewood Office	8288 Lee Vista Blvd., Suite E
Suite 101	2930 South McCall Rd.	Orlando, FL
Orlando, FL	Englewood, FL	Telephone: (321) 235-5583
Telephone: (407) 240-0945	Telephone: (941) 460-0601
		Leesburg Office
Beneva Village Office	Gateway Commons Office	1330 Citizens Blvd., Suite 101
5950 South Beneva Road	1525 East Osceola Pkwy., Suite 120	Leesburg, FL
Sarasota, FL	Kissimmee, FL	Telephone: (352) 365-1305
Telephone: (941) 923-8269	Telephone: (407) 932-0398
		Maitland Office
Bradenton Office	Goldenrod Office	9400 US Route 17/92, Suite 101
5858 Cortez Rd. West	7803 East Colonial Rd., Suite 107	Maitland, FL
Bradenton, FL	Orlando, FL	Telephone: (407) 332-6071
Telephone: (941) 792-2604	Telephone: (407) 207-3773
		Melbourne Office
Colonial Drive Office	Juno Beach Office	2481 Croton Rd.
4301 East Colonial Dr.	14051 US Highway 1	Melbourne, FL
Orlando, FL	Juno Beach, FL	Telephone: (321) 752 0446
Telephone: (407) 895-6393	Telephone: (561) 630-4521

Page 91 of 98

Branch Locations (continued)

Metro West Office	Rinehart Road Office	Vero Beach Office
2619 S. Hiawassee Rd.	1185 Rinehart Rd.	4125 20th Street
Orlando, FL	Sanford, FL	Vero Beach, FL
Telephone: (407) 293-1580	Telephone: (407) 268-3720	Telephone: (772) 492-9295
North Clermont Office	Sarasota Office	Westwood Plaza Office
12302 Roper Blvd.	2704 Bee Ridge Rd.	4942 West State Route 46
Clermont, FL	Sarasota, FL	Suite 1050
Telephone: (352) 243-2563	Telephone: (941) 929-9451	Sanford, FL
		Telephone: (407) 321-4925
Orange City Office	South Clermont Office
902 Saxon Blvd., Suite 101	16908 High Grove Blvd.	Windermere Office
Orange City, FL	Clermont, FL	2899 Maguire Rd.
Telephone: (386) 775-1392	Telephone: (352) 243-9511	Windermere, FL
		Telephone: (407) 654-0498
Ormond Beach Office	Stuart Office
115 North Nova Rd.	951 SE Federal Highway	Winter Garden Office
Ormond Beach, FL	Stuart, FL	16118 Marsh Rd.
Telephone: (386) 256-3813	Telephone: (772) 286-4757	Winter Garden, FL
		Telephone: (407) 654-4609
Osprey Office	Sun City Center
1300 South Tamiami Trl.	4441 Sun City Center	Winter Haven Office
Osprey, FL	Sun City Center, FL	7476 Cypress Gardens Blvd. Southeast
Telephone: (941) 918-9380	Telephone: (813) 633-1468	Winter Haven, FL
		Telephone: (863) 326-1918
Oviedo Office	Sweetwater Office
1875 West County Rd. 419	671 North Hunt Club Rd.	Winter Park Office
Suite 600	Longwood, FL	1211 N. Orange Ave.
Oviedo, FL	Telephone: (407) 774-1347	Winter Park, FL
Telephone: (407) 365-1145		Telephone: (407) 755-6707
	Tuskawilla Road Office
Pleasant Hill Commons Office	1295 Tuskawilla Rd., Suite 10	Winter Springs Office
3307 South Orange Blossom Trl.	Winter Springs, FL	851 East State Route 434
Kissimmee, FL	Telephone: (407) 695-5558	Winter Springs, FL
Telephone: (407) 846-8866		Telephone: (407) 327-6064
	Venice Office
Port Orange Office	2057 South Tamiami Trl.
3751 Clyde Morris Blvd.	Venice, FL
Port Orange, FL	Telephone: (941) 496-9100
Telephone: (386) 322-3730

Page 92 of 98

Branch Locations (continued)

Massachusetts	New Jersey	Vermont
Allendale Office	Northvale Office	Bennington Office
5 Cheshire Rd.	220 Livingston St.	215 North St.
Suite 18	Northvale, NJ	Bennington, VT
Pittsfield, MA	Telephone: (201) 750-1501	Telephone: (802) 447-4952
Telephone: (413) 236-8400
	Ramsey Office
Great Barrington Office	385 North Franklin Tpk.
326 Stockbridge Rd.	Ramsey, NJ
Great Barrington, MA	Telephone: (201) 934-1429
Telephone: (413) 644-0054
Lee Office
43 Park St.
Lee, MA
Telephone: (413) 243-4300
Pittsfield Office
1 Dan Fox Dr.
Pittsfield, MA
Telephone: (413) 442-1330

Page 93 of 98

EXECUTIVE OFFICERS	BOARD OF DIRECTORS
CHAIRMAN, PRESIDENT AND CHIEF	Dennis A. De Gennaro, President
EXECUTIVE OFFICER	Camelot Associates Corporation
Robert J. McCormick	Commercial and Residential Construction
EXECUTIVE VICE PRESIDENT AND CHIEF OPERATIONS OFFICER	Brian C. Flynn, CPA
Kevin M. Curley	KPMG LLP
	Retired Partner
EXECUTIVE VICE PRESIDENT
AND CHIEF RISK OFFICER	Lisa M. Lucarelli, Owner
Robert M. Leonard	LMKD Properties, LLC
	Property Management
EXECUTIVE VICE PRESIDENT AND
CHIEF FINANCIAL OFFICER	Thomas O. Maggs, President
Michael M. Ozimek	Maggs & Associates
	Insurance Agency
EXECUTIVE VICE PRESIDENT
AND CHIEF LENDING OFFICER	Anthony J. Marinello, M.D., Ph.D.
Scot R. Salvador	Chief Medical Officer, CDPHP
SENIOR VICE PRESIDENT AND	Robert J. McCormick,
TREASURER	Chairman, President and Chief Executive Officer
Eric W. Schreck	TrustCo Bank Corp NY
	Chairman, TrustCo Bank Corp NY
GENERAL COUNSEL AND CORPORATE
SECRETARY	William D. Powers,
Michael J. Hall	Powers & Co., LLC
	Retired Partner
Directors of TrustCo Bank Corp NY
are also Directors of Trustco Bank

HONORARY DIRECTORS
Lionel O. Barthold	John S. Morris, Ph.D	William F. Terry
Robert A. McCormick	James H. Murphy, D.D.S.
Nancy A. McNamara	Richard J. Murray, Jr.

Page 94 of 98

Trustco Bank Officers
CHAIRMAN, PRESIDENT AND CHIEF EXECUTIVE OFFICER	BRANCH ADMINISTRATION (continued)	GENERAL SERVICES
Robert J. McCormick	Officers	Officer
	Takla A. Awad	Joseph N. Marley
EXECUTIVE VICE PRESIDENT AND	Victor J. Berger
CHIEF OPERATIONS OFFICER	Albert N. Estopinal	INFORMATION TECHNOLOGY/
Kevin M. Curley	Lesly Jean-Louis	PLANNING AND SYSTEMS
	Kevin R. Mason	Administrative Vice President
EXECUTIVE VICE PRESIDENT	Nicolette C. Messina	John R. George
AND CHIEF RISK OFFICER	Carmen Ramjeet	Vice President and
Robert M. Leonard	Pratik A. Shah	Chief Technology Officer
	James J. Smith	Volney R. LaRowe
EXECUTIVE VICE PRESIDENT	Berkley K. Young	Officers
AND CHIEF FINANCIAL OFFICER		Jonathan R. Goodell
Michael M. Ozimek	COLLECTIONS/ OPERATIONS/
	CREDIT
EXECUTIVE VICE PRESIDENT	Vice Presidents	LENDING
AND CHIEF LENDING OFFICER	Stacy L. Marble	Administrative Vice President
Scot R. Salvador	Michael V. Pitnell	Michelle L. Simmonds
	Officers	Vice President
GENERAL COUNSEL AND CORPORATE	Aislinn E. Melia	Patrick M. Canavan
SECRETARY	June M. Ryder	Assistant Vice Presidents
Michael J. Hall, Esq		Amy E. Anderson
	COMPLIANCE/ RISK/ BSA/	Suzanne E. Breen
ACCOUNTING/FINANCE	CREDIT ADMINISTRATION	Officers
Vice Presidents	Administrative Vice President and Chief Compliance Officer and Information Security Officer	Kevin P. Bailey
Andrea A. McGuire	Michael J. Ewell	Rebecca L. O'Hare
Michael Rydberg	Administrative Vice President	Paul T. Wersten
Assistant Vice President	Michael J. Lofrumento
Lynn M. Hallenbeck	Vice Presidents	MARKETING
	Lara Ann Gough	Vice President
AUDIT	Jennifer L. Meadows	Adam E. Roselan
Director of Internal Audit	Senior Officer
Daniel R. Saullo	James A.P. McCarthy, Esq.	PERSONNEL/
Officers	Officers	QUALITY CONTROL/
Allison R. Downs	Amanda L. Biance	TRAINING
Kenneth E. Hughes Jr.	Michael F McMahon	Vice President and
Jeff P. Klingbeil		Director of Human Resources
Dennis M. Pitaniello	FINANCIAL SERVICES	Mary-Jean Riley
BRANCH ADMINISTRATION	Administrative Vice President and Chief Trust Officer	Assistant Vice President
Senior Vice President and Florida Regional President	Patrick J. LaPorta, Esq.	Jessica M. Marshall
Eric W. Schreck	Vice President	Officers
Administrative Vice President	Thomas M. Poitras	Jason T. Goodell
Carly K. Batista	Officers
Assistant Vice Presidents	Michael D. Bates
Mark J. Cooper	John W. Bresonis
Gloryvel Morales	Clint M. Mallard
Jocelyn E. Vizcara	Lauren A. Maxwell

Page 95 of 98

General Information

ANNUAL MEETING

Thursday, May 21, 2020

10:00 AM

Trustco Bank’s Loan Center

6 Metro Park Road

Albany, NY 12205

CORPORATE HEADQUARTERS

5 Sarnowski Drive

Glenville, NY 12302

(518) 377-3311

DIVIDEND REINVESTMENT PLAN

A Dividend Reinvestment Plan is available to shareholders of TrustCo Bank Corp NY. It provides for the reinvestment of cash dividends and optional cash payments to purchase additional shares of TrustCo stock. The Dividend Reinvestment Plan has certain administrative charges and provides a convenient method of acquiring additional shares. Computershare acts as administrator for this service and is the agent for shareholders in these transactions. Shareholders who want additional information may contact Computershare at 1-800-368-5948.

DIRECT DEPOSIT OF DIVIDENDS

Electronic deposit of dividends, which offers safety and convenience, is available to TrustCo shareholders who wish to have dividends deposited directly to personal checking, savings or other accounts. If you would like to arrange direct deposit, please write to Computershare listed as transfer agent at the bottom of this page.

FORM 10-K

TrustCo Bank Corp NY will provide, without charge, a copy of its Form 10-K for the year ended December 31, 2019 upon written request. Requests and related inquiries should be directed to Robert M. Leonard, Executive Vice President and Chief Risk Officer, TrustCo Bank Corp NY, P.O. Box 380, Schenectady, New York 12301-0380.

CODE OF CONDUCT

TrustCo Bank Corp NY will provide, without charge, a copy of its Code of Conduct upon written request. Requests and related inquiries should be directed to Robert M. Leonard, Executive Vice President and Chief Risk Officer, TrustCo Bank Corp NY, P.O. Box 1082, Schenectady, New York 12301-1082.

NASDAQ SYMBOL: TRST

The Corporation’s common stock trades on The Nasdaq Stock Market under the symbol TRST. There were approximately 11,293 shareholders of record of TrustCo common stock as of January 31, 2020.

SUBSIDIARIES:

Trustco Bank

Glenville, New York

Member FDIC

(and its wholly owned subsidiaries)

Trustco Realty Corp

Glenville, New York

Trustco Insurance Agency, Inc.

Glenville, New York

ORE Property, Inc.

Glenville, New York

(and its wholly owned subsidiaries)

ORE Property One, Inc.

Orlando, Florida

ORE Property Two, Inc.

Orlando, Florida

ORE Subsidiary Corporation

Glenville, New York

Page 96 of 98

TRANSFER AGENT

Computershare

Regular Mail

PO BOX 505000

Louisville, KY 40233-5000

UNITED STATES

Overnight Delivery

462 South 4th Street

Suite 1600 Louisville, KY 40202

UNITED STATES

Toll Free: 1-800-368-5948 or 1-781-575-4223

Trustco Bank^® is a registered service mark with the U.S. Patent & Trademark Office.

Page 97 of 98

Share Price Information

The following graph shows changes over a five-year period in the value of $100 invested in: (1) TrustCo’s common stock; (2) Russell 2000 and (3) the SNL Bank and Thrift Index, an industry group compiled by S&P Global Market Intelligence, that includes all major exchange (NYSE, NYSE MKT, NASDAQ) banks and thrifts in S&P’s coverage universe. The index included 387 companies as of December 31, 2019. A list of the component companies can be obtained by contacting TrustCo.

	Period Ending
Index	12/31/14	12/31/15	12/31/16	12/31/17	12/31/18	12/31/19
TrustCo Bank Corp NY	100.00	88.11	130.47	141.62	109.02	142.54
Russell 2000 Index	100.00	95.59	115.95	132.94	118.30	148.49
SNL Bank and Thrift Index	100.00	102.02	128.80	151.45	125.81	170.04

Source:  S&P Global Market Intelligence

© 2020

Page 98 of 98