10-K 1 k10k123101.txt AS OF 12/31/01 10K ANNUAL REPORT UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K [X] Annual Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 (Fee Required) For the Fiscal Year Ended December 31, 2001 Or [ ] Transition Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 (No Fee Required) For the transition period from ____________________ to ____________________ Commission file number 0-10592 TRUSTCO BANK CORP NY (Exact name of registrant as specified in its charter) NEW YORK 14-1630287 (State or other jurisdiction of incorporation (I.R.S. Employer or organization) Identification No.) 5 SARNOWSKI DRIVE, GLENVILLE, NEW YORK 12302 (Address of principal executive offices) (Zip Code) Registrant's telephone number, including area code: (518) 377-3311 Securities registered pursuant to Section 12(b) of the Act: Title of each class Name of exchange on which registered None None Securities registered pursuant to Section 12(g) of the Act: Common Stock, $1.00 Par Value (Title of class) ______________ Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes.(x) No.( ) Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant's knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K.[ Indicate the number of shares outstanding of each of the registrant's classes of common stock: Number of Shares Outstanding Class of Common Stock as of March 8, 2002 $1 Par Value 72,030,221 The aggregate market value of registrant's common stock (based upon the closing price on March 8, 2002) held by non-affiliates was approximately $926,308,642. Documents Incorporated by Reference: (1) Portions of registrant's Annual Report to Shareholders for the fiscal year ended December 31, 2001 (Part I and Part II). (2) Portions of registrant's Proxy Statement filed for its Annual Meeting of Shareholders to be held May 20, 2002 (Part III). INDEX Description Page PART I Item 1 Business 1 Item 2 Properties 7 Item 3 Legal Proceedings 7 Item 4 Submission of Matters to a Vote of Security 7 Holders PART II Item 5 Market for the Registrant's Common Equity and 10 Related Stockholder Matters Item 6 Selected Financial Data 10 Item 7 Management's Discussion and Analysis of 10 Financial Condition and Results of Operations Item 7A Quantitative and Qualitative Disclosures about 10 Market Risk Item 8 Financial Statements and Supplementary Data 10 Item 9 Changes in and Disagreements with Accountants 10 On Accounting and Financial Disclosure PART III Item 10 Directors and Executive Officers of Registrant 10 Item 11 Executive Compensation 11 Item 12 Security Ownership of Certain Beneficial Owners 11 and Management Item 13 Certain Relationships and Related Transactions 11 PART IV Item 14 Exhibits, Financial Statement Schedules, and 11 Reports on Form 8-K Signatures 16 EXHIBITS INDEX 18 1 PART I Item 1. Business General TrustCo Bank Corp NY ("TrustCo" or the "Company") is a multi-bank holding company having its principal place of business at 5 Sarnowski Drive, Glenville, New York 12302. TrustCo was incorporated under the laws of New York in 1981 to acquire all of the outstanding stock of Trustco Bank, National Association, formerly known as Trustco Bank New York, and prior to that The Schenectady Trust Company. On July 28, 2000 TrustCo acquired Landmark Financial Corp. and its subsidiary, Landmark Community Bank, Canajoharie, New York, a federal savings bank with assets of approximately $26 million. TrustCo's acquisition cost was approximately $3.4 million. Through policy and practice, TrustCo continues to emphasize that it is an equal opportunity employer. There were 465 full-time equivalent employees of TrustCo at year-end 2001. TrustCo had 12,809 shareholders of record as of December 31, 2001 and the closing price of the TrustCo common stock at that date was $12.57. Bank Subsidiaries Trustco Bank, National Association TrustCo's largest banking subsidiary, Trustco Bank, National Association (the "Bank"), is a national banking association engaged in a general commercial banking business serving individuals, partnerships, corporations, municipalities and governments of New York. The Bank operates 49 automatic teller machines and 55 banking offices in Albany, Columbia, Greene, Rensselaer, Saratoga, Schenectady, Schoharie, Warren, and Washington counties of New York State. The largest part of such business consists of accepting deposits and making loans and investments. The Bank provides a wide range of both personal and business banking services. The Bank is a member of the Federal Reserve System and its deposits are insured by the Federal Deposit Insurance Corporation ("FDIC") to the extent permitted by law. An operating subsidiary of the Bank, Trustco Realty Corp., holds certain mortgage assets which are serviced by the Bank. The Bank accounted for substantially all of TrustCo's 2001 consolidated net income and average assets. The trust department of the Bank serves as executor of estates and trustee of personal trusts, provides estate planning and related advice, provides custodial services, and acts as trustee for various types of employee benefit plans and corporate pension and profit sharing trusts. The aggregate market value of the assets under trust, custody, or management of the trust department of the Bank was approximately $1.23 billion as of December 31, 2001. The daily operations of the Bank remain the responsibility of its Board of Directors and officers, subject to the overall supervision by TrustCo. TrustCo derives most of its income from dividends paid to it by the Bank. The accounts of the Bank are included in TrustCo's consolidated financial statements. 2 Trustco Financial Corp. Trustco Financial Corp. is a one-bank holding company, incorporated in the state of Delaware, and located in Canajoharie, New York along with its subsidiary bank, Trustco Savings Bank. The accounts of Trustco Financial Corp. are included in TrustCo's consolidated financial statements. Trustco Savings Bank Trustco Savings Bank ("Savings Bank") is a federally chartered savings bank located in Canajoharie, New York, operating one branch and one ATM, serving communities located in Montgomery County, New York. It is a member of the Savings Association Insurance Fund which is administered by the FDIC and its deposits are insured by the FDIC to the extent permitted by law. As of December 31, 2001 its total assets were $17.9 million. The accounts of the Savings Bank are included in TrustCo's consolidated financial statements. ORE Subsidiary During 1993, TrustCo created ORE Subsidiary Corp., a New York corporation, to hold and manage certain foreclosed properties acquired by the Bank. The accounts of this subsidiary are included in TrustCo's consolidated financial statements. Competition TrustCo faces strong competition in its market areas, both in attracting deposits and making loans. The Company's most direct competition for deposits, historically, has come from other commercial banks, savings associations, and credit unions, which are located, or have branches in those areas. The Company also faces competition for deposits from national brokerage houses, short-term money market funds, and other corporate and government securities funds. Factors affecting the acquisition of deposits include pricing, office locations and hours of operation, the variety of deposit accounts offered, and the quality of customer service provided. Competition for loans has been especially keen during the last five years. Commercial banks, local thrift institutions, traditional mortgage brokers affiliated with local offices, and nationally franchised real estate brokers are all active and aggressive competitors. The Company competes in this environment by providing a full range of financial services based on a tradition of financial strength and integrity dating from its inception. The Company competes for loans, principally through the interest rates and loan fees it charges, and the efficiency and quality of services it provides to borrowers. TrustCo operates in a number of communities where the competition ranges from other locally based commercial and savings banks to branches of the largest financial institutions in the United States. In the Capital District area of New York State, TrustCo's principal competitors are local operations of super regional banks, branch offices of money center banks, and locally based commercial and savings banks. The Bank is the largest commercial bank headquartered in the Capital District area. Supervision and Regulation Banking is a highly regulated industry, with numerous federal and state laws and regulations governing the organization and operation of banks and their affiliates. As a registered bank holding company under the Bank Holding Company Act of 1956 (the "Act"), TrustCo is regulated and examined by the Board of Governors of the Federal Reserve System (the "Reserve Board"). The Act requires TrustCo to obtain prior Reserve Board approval for bank and non-bank acquisitions and restricts the business operations permitted to TrustCo. The Bank, as a national banking association, is subject to regulation and examination by the Office of the Comptroller of the Currency ("OCC"). Because the FDIC provides deposit insurance to the Bank, the Bank is also subject to its supervision and regulation even though the FDIC is not its primary federal regulator. Virtually all aspects of the business of TrustCo and the Bank are subject to regulation and examination by the Reserve Board, the FDIC and the OCC. 3 The Savings Bank is subject to regulation and examination by the Office of Thrift Supervision ("OTS") and, like the Bank, to supervision and regulation by the FDIC. Most of TrustCo's revenues consist of cash dividends paid to TrustCo by the Bank, payment of which is subject to various regulatory limitations. (Note 1 to the consolidated financial statements contained in TrustCo's Annual Report to Shareholders for the year ended December 31, 2001, which appears on pages 32 and 33 thereof and contains information concerning restrictions on TrustCo's ability to pay dividends, is hereby incorporated by reference.) In addition, the Reserve Board has established guidelines with respect to the maintenance of appropriate levels of capital by a bank holding company under their jurisdictions. Compliance with the standards set forth in such guidelines could also limit the amount of dividends, that a bank or a bank holding company may pay to its shareholders. The banking industry is also affected by the monetary and fiscal policies of the federal government, including the Reserve Board, which exerts considerable influence over the cost and availability of funds obtained for lending and investing. See Note 15 to the consolidated financial statements contained in TrustCo's Annual Report to Shareholders for the year ended December 31, 2001, which appears on page 42 thereof and contains information concerning regulatory capital requirements. Current Legislation The Gramm-Leach-Bliley Act was signed into law on November 12, 1999. This major banking legislation expands the permissible activities of bank holding companies such as TrustCo by permitting them to engage in activities, or affiliate with entities that engage in activities, that are "financial in nature." Activities that this act expressly deems to be financial in nature include, among other things, securities and insurance underwriting and agency, investment management, and merchant banking. The Federal Reserve and the Treasury Department, in cooperation with one another, must determine what additional activities are "financial in nature." With certain exceptions, the Gramm-Leach-Bliley Act similarly expands the authorized activities of subsidiaries of national banks. The provisions of the Gramm-Leach-Bliley Act authorizing the expanded powers became effective March 11, 2000. Bank holding companies that intend to engage in the newly authorized activities must elect to become "financial holding companies." Financial holding company status is only available to a bank holding company if all of its affiliated depository institutions are "well capitalized" and "well managed," based on applicable banking regulations, and have a Community Reinvestment Act rating of at least "a satisfactory record of meeting community credit needs." Financial holding companies and banks may continue to engage in activities that are financial in nature only if they continue to satisfy the well capitalized and well managed requirements. Bank holding companies that do not elect to be financial holding companies or that do not qualify for financial holding company status may engage only in non-banking activities deemed "closely related to banking" prior to adoption of the Gramm-Leach-Bliley Act. 4 This act also calls for "functional regulation" of financial services businesses in which functionally regulated subsidiaries of bank holding companies will continue to be regulated by the regulator that ordinarily has supervised their activities. As a result, state insurance regulators will continue to oversee the activities of insurance companies and agencies, and the Securities and Exchange Commission will continue to regulate the activities of broker-dealers and investment advisers, even where the companies or agencies are affiliated with a bank holding company. Federal Reserve authority to examine and adopt rules regarding functionally regulated subsidiaries is limited. This act repeals some of the exemptions enjoyed by banks under federal securities laws relating to securities offered by banks and licensing of broker-dealers and investment advisers. The Gramm-Leach-Bliley Act imposes a new, "affirmative and continuing" obligation on all financial service providers (not just banks and their affiliates) to safeguard consumer privacy and requires federal and state regulators, including the Federal Reserve and the FDIC, to establish standards to implement this privacy obligation. With certain exceptions, this act prohibits banks from disclosing to non-affiliated parties any non-public personal information about customers unless the bank has provided the customer with certain information and the customer has had the opportunity to prohibit the bank from sharing the information with non-affiliates. The new privacy obligations become effective six months after the federal banking agencies adopt regulations establishing the privacy standards. The Gramm-Leach-Bliley Act prevents companies engaged in commercial activities from acquiring savings institutions, requires public disclosure of any agreements between a depository institution and community groups regarding the institution's Community Reinvestment Act record, adopts amendments designed to modernize the Federal Home Loan Bank System and requires operators of automatic teller machines to disclose any fees charged to non-customers that use the machines. Finally, the Gramm-Leach-Bliley Act will be the subject of extensive rule making by federal banking regulators and others. The effects of this legislation will only begin to be understood over the next several years and at this time cannot be predicted with any certainty. The Economic Growth and Regulatory Paperwork Reduction Act of 1996 was signed into law on September 30, 1996. This law streamlined the non-banking activity application process for well-capitalized and well-managed bank holding companies. Under this law, qualified bank holding companies may commence a regulatorily approved non-banking activity without prior notice to the Reserve Board although written notice is required within ten days after commencing the activity. Also under this law, the prior notice period is reduced to twelve days in the event of any non-banking acquisition or share purchase, assuming the size of the acquisition does not exceed 10% of risk-weighted assets of the acquiring bank holding company and the consideration does not exceed 15% of Tier 1 capital. This law also provides for the recapitalization of the Savings Association Insurance Fund which generally insures the deposits of thrift institutions, in order to bring it into parity with the Bank Insurance Fund. 5 In September 1994, the Reigle-Neal Interstate Banking and Branching Efficiency Act of 1994 was enacted. As of September 29, 1995, adequately capitalized and managed bank holding companies are permitted to acquire banks in any state subject to state deposit caps and a 10% nationwide deposit cap. In addition, this law provides for full interstate branching by bank merger commencing on June 1, 1997. The references in this section to various aspects of supervision and regulation are brief summaries which do not purport to be complete and which are qualified in their entirety by reference to applicable laws, rules and regulations. Any change in applicable laws or regulations may have a material effect on the business and prospects of TrustCo. The operations of TrustCo may be affected by legislative changes and by the policies of various regulatory authorities. TrustCo is unable to predict the nature or the extent of the effects on its business and earnings that fiscal or monetary policies, economic controls or new federal or state legislation may have in the future. Regulation by the federal and state banking authorities is designed to protect depositors rather than shareholders. Foreign Operations Neither TrustCo, the Bank, nor the Savings Bank engage in any material operations in foreign countries or have any outstanding loans to foreign debtors. Statistical Information Analysis The "Management's Discussion and Analysis of Financial Condition and Results of Operations" on pages 6 through 25 of TrustCo's Annual Report to Shareholders for the year ended December 31, 2001, which contains a presentation and discussion of statistical data relating to TrustCo, is hereby incorporated by reference. This information should not be construed to imply any conclusion on the part of the management of TrustCo that the results, causes, or trends indicated therein will continue in the future. The nature and effects of governmental monetary policy, supervision and regulation, future legislation, inflation and other economic conditions and many other factors which affect interest rates, investments, loans, deposits, and other aspects of TrustCo's operations are extremely complex and could make historical operations, earnings, assets, and liabilities not indicative of what may occur in the future. Critical Accounting Policies Pursuant to recent SEC guidance, management of the Company is encouraged to evaluate and disclose those accounting policies that are judged to be critical policies, or those most important to the portrayal of the Company's financial condition and results, and that require management's most difficult subjective or complex judgments. Management considers the accounting policy relating to the allowance for loan losses to be a critical accounting policy given the inherent subjectivity and uncertainty in estimating the levels of the allowance required to cover credit losses in the portfolio and the material effect that such judgments can have on the results of operations. Included in Note 1 to the consolidated financial statements contained in TrustCo's Annual Report to Shareholders is a description of this critical polity and the other significant accounting policies that are utilized by the Company in the preparation of the Consolidated Financial Statements. 6 Outsourced Services TrustCo has entered into a multi year contract with Fiserv Solutions, Inc.("Fiserv") to perform certain operating procedures for the Company. The contract requires Trustco Banks to convert to the Fiserv system during the first half of 2002. Upon completion, the monthly billing for services will commence. Services included with the contract are data processing, item processing, back room operations for the Bank, and trust operations. The annual cost of the contract is estimated at $5 million and will be partially offset by expenses being eliminated. In 2002 there will be duplication of certain costs for part of the year as the Company completes the transition to Fiserv. Those duplicate costs are not estimated to be material. Forward-Looking Statements Statements included in the "Management's Discussion and Analysis of Financial Condition and Results of Operations" of TrustCo's Annual Report to Shareholders for the year ended December 31, 2001 and in future filings by TrustCo with the Securities and Exchange Commission, in TrustCo's press releases and in oral statements made with the approval of an authorized executive officer which are not historical or current facts are "forward-looking statements" made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995 and are subject to certain risks and uncertainties that could cause actual results to differ materially from historical earnings and those presently anticipated or projected. TrustCo wishes to caution readers not to place undue reliance on any such forward-looking statements, which speak only as of the date made. The following important factors, among others, in some cases have affected and in the future could affect TrustCo's actual results and could cause TrustCo's actual financial performance to differ materially from that expressed in any forward-looking statement: (i) credit risk; (ii) interest rate risk; (iii) competition; (iv) changes in the regulatory environment; and (v) changes in general business and economic trends. The foregoing list should not be construed as exhaustive and the Company disclaims any obligation to subsequently revise any forward-looking statements to reflect events or circumstances after the date of such statements or to reflect the occurrence of anticipated or unanticipated events. 7 Item 2. Properties TrustCo's executive offices are located at 5 Sarnowski Drive, Glenville, New York, 12302. The Company operates 56 offices, of which 22 are owned and 34 are leased from others. The asset value of these properties, when considered in the aggregate, is not material to the operation of TrustCo. In the opinion of management, the physical properties of TrustCo, the Bank, and the Savings Bank are suitable and adequate, and are being fully utilized. Item 3. Legal Proceedings The nature of TrustCo's business generates a certain amount of litigation against TrustCo and its subsidiaries involving matters arising in the ordinary course of business. In the opinion of management of TrustCo, there are no proceedings pending to which TrustCo or any of its subsidiaries is a party, or of which its property is the subject which, if determined adversely to TrustCo or such subsidiaries, would be material in relation to TrustCo's consolidated shareholders' equity and financial condition. Item 4. Submission of Matters to a Vote of Security Holders None. 8 Executive Officers of TrustCo The following is a list of the names and ages of the executive officers of TrustCo and their business history for the past five years:
Year First Name, Age and Principal Occupations Became Position Or Employment Since Executive With TrustCo January 1, 1997 of TrustCo Robert A. McCormick, 65, President Trustco Bank National Association and TrustCo 1981 Chairman, President, and Bank Corp NY since 1982. President and Chief Executive Chief Executive Officer Officer, Trustco Bank, National Association and TrustCo Bank Corp NY since 1984. Director of TrustCo Bank Corp NY since 1981 and of Trustco Bank, National Association since 1980. Chairman of TrustCo Bank Corp NY and Trustco Bank, National Association since 2001. Robert T. Cushing, 47, Vice President and Chief Financial Officer, TrustCo 1994 Vice President and Bank Corp NY since 1994. Senior Vice President and Chief Financial Officer Chief Financial Officer, Trustco Bank, National Association since 1994. Director of TrustCo Bank Corp NY and Trustco Bank, National Association since 2001. Robert J. McCormick, 38, Vice President, TrustCo Bank Corp NY since 2000. 2000 Vice President Senior Vice President of Trustco Bank National Association since 2001. Administrative Vice President of Trustco Bank, National Association since 1997. Vice President of Trustco Bank, National Association since 1995. Robert J. McCormick is the son of Robert A. McCormick, Chairman, President, and Chief Executive officer of TrustCo and Trustco Bank, National Association. Nancy A. McNamara, 52, Vice President, TrustCo Bank Corp NY since 1992. 1990 Vice President Senior Vice President, Trustco Bank, National Association since 1988. Director of TrustCo Bank Corp NY and Trustco Bank, National Association since 1991. Henry C. Collins, 47, Secretary, TrustCo Bank Corp NY since January 2001. 1999 Secretary Assistant Secretary of TrustCo Bank Corp NY from 1999 to 2001. Administrative Vice President and General Counsel of Trustco Bank, National Association since 1995. Each executive officer is elected by the Board of Directors to serve until election of his or her successor.
9 PART II Item 5. Market for the Registrant's Common Equity and Related Stockholder Matters Page 1 and page 47 of TrustCo's Annual Report to Shareholders for the year ended December 31, 2001, are incorporated herein by reference. TrustCo had 13,085 shareholders of record as of March 8, 2002, and the closing price of TrustCo's common stock on that date was $12.86. Item 6. Selected Financial Data Page 24 of TrustCo's Annual Report to Shareholders for the year ended December 31, 2001, is incorporated herein by reference. Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations Pages 6 through 25 of TrustCo's Annual Report to Shareholders for the year ended December 31, 2001, are incorporated herein by reference. Item 7A. Quantitative and Qualitative Disclosures about Market Risk Pages 18 through 20 of TrustCo's Annual Report to Shareholders for the year ended December 31, 2001, are incorporated herein by reference. Item 8. Financial Statements and Supplementary Data The financial statements, together with the report thereon of KPMG LLP on pages 27 through 43 of TrustCo's Annual Report to Shareholders for the year ended December 31, 2001, are incorporated herein by reference. Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure None. PART III Item 10. Directors and Executive Officers of Registrant The information under the captions "Information on TrustCo Directors and Nominees" and "Information on TrustCo Executive Officers Not Listed Above" on pages 3 through 5, and Section 16(a) "Beneficial Ownership Reporting Compliance" on page 22, of TrustCo's Proxy Statement filed for its Annual Meeting of Shareholders to be held May 20, 2002, is incorporated herein by reference. The required information regarding TrustCo's executive officers is contained in PART I in the item captioned "Executive Officers of TrustCo." 10 Item 11. Executive Compensation The information under the captions "TrustCo and Trustco Bank Executive Officer Compensation" and "TrustCo Retirement Plans" on pages 8 through 12 of TrustCo's Proxy Statement filed for its Annual Meeting of Shareholders to be held May 20, 2002, is incorporated herein by reference. Item 12. Security Ownership of Certain Beneficial Owners and Management The information under the captions "Information on TrustCo Directors and Nominees," and "Information on TrustCo Executive Officers Not Listed Above," on pages 3 through 6 and "Ownership Of TrustCo Common Stock By Certain Beneficial Owners" on page 21 of TrustCo's Proxy Statement filed for its Annual Meeting of Shareholders to be held May 20, 2002, is incorporated herein by reference. Item 13. Certain Relationships and Related Transactions The information under the caption "Transactions with TrustCo and Trustco Bank Directors, Executive Officers and Associates" on pages 21 and 22 of TrustCo's Proxy Statement filed for its Annual Meeting of Shareholders to be held May 20, 2002 is incorporated herein by reference. PART IV Item 14. Exhibits, Financial Statement Schedules, and Reports on Form 8-K The following financial statements of TrustCo and its consolidated subsidiaries, and the accountants' report thereon are incorporated herein by reference in item 8. Consolidated Statements of Condition -- December 31, 2001 and 2000. Consolidated Statements of Income -- Years Ended December 31, 2001, 2000, and 1999. Consolidated Statements of Changes in Shareholders' Equity -- Years Ended December 31, 2001, 2000 and 1999. Consolidated Statements of Cash Flows -- Years Ended December 31, 2001, 2000 and 1999. Notes to Consolidated Financial Statements. Financial Statement Schedules Not Applicable. All required schedules for TrustCo and its subsidiaries have been included in the consolidated financial statements or related notes thereto. 11
The following exhibits are incorporated herein by reference:* Reg S-K Exhibit No. Description 3(i)a Amended and Restated Certificate of Incorporation of TrustCo Bank Corp NY, dated July 27, 1993. 3(i)b Certificate of Amendment of the Certificate of Incorporation of TrustCo Bank Corp NY, dated May 28, 1996. 3(i)c Certificate of Amendment of the Certificate of Incorporation of TrustCo Bank Corp NY, dated May 19, 1997. 3(i)d Certificate of Amendment of the Certificate of Incorporation of TrustCo Bank Corp NY, dated May 18, 1999. 3(ii)a Amended and Restated ByLaws of TrustCo Bank Corp NY, dated February 20, 2001. 10(a) Restated 1985 TrustCo Bank Corp NY Stock Option Plan. 11 Computation of Net Income Per Common Share.
________________ *The exhibits included under Exhibit 10 constitute all management contracts, compensatory plans and arrangements required to be filed as an exhibit to this form pursuant to Item 14(c) of this report. 12 The following exhibits are filed herewith:*
Reg S-K Exhibit No. Description 10(b) Amended and Restated Trust For Deferred Benefits Provided under Employment Agreements of Trustco Bank, National Association and TrustCo Bank Corp NY, dated September 18, 2001. 10(c) Amended and Restated Trust Under Non-Qualified Deferred Compensation Plans of Trustco Bank, National Association and TrustCo Bank Corp NY, dated September 18, 2001. 10(d) Amended and Restated Rabbi Trust for Employment Contract Between Trustco Bank, National Association, TrustCo Bank Corp NY and Robert A. McCormick, dated September 18, 2001. 10(e) Amended and Restated Agreement for Supplemental Retirement Benefits for Robert A. McCormick, dated September 18, 2001. 10(f) Amended and Restated Trustco Bank, National Association and TrustCo Bank Corp NY Supplemental Retirement Plan, dated September 18, 2001. 10(g) Amended and Restated TrustCo Bank Corp NY Performance Bonus Plan, dated September 18, 2001. 10(h) Amended and Restated Trustco Bank, National Association Executive Officer Incentive Plan, dated September 18, 2001. 10(i) Amended and Restated Employment Agreements Between Trustco Bank, National Association, TrustCo Bank Corp NY and each of Robert T. Cushing, Robert J. McCormick, and Nancy A. McNamara, dated September 18, 2001. 10(j) Employment Agreement Between Trustco Bank, National Association, TrustCo Bank Corp NY and Robert A. McCormick, dated September 18, 2001. 10(k) Amended and Restated TrustCo Bank Corp NY 1995 Stock Option Plan, dated September 18, 2001. 10(l) Amended and Restated TrustCo Bank Corp NY Directors Stock Option Plan, dated September 18, 2001. 10(m) Amended and Restated TrustCo Bank Corp NY Directors Performance Bonus Plan, dated September 18, 2001. 10(n) Amended and Restated Trustco Bank, National Association Deferred Compensation Plan for Directors, dated September 18, 2001. 10(o) Agreement between Fiserv Solutions, Inc. and Trustco Bank, National Association, dated November 14, 2001. 13 Portions of Annual Report to Security Holders of TrustCo for the year ended December 31, 2001. 21 List of Subsidiaries of TrustCo. 23 Consent of Independent Certified Public Accountants. 24 Power of Attorney.
13 Reports on Form 8-K: On November 20, 2001, TrustCo filed a Current Report on Form 8-K reporting the declaration of a cash dividend. On January 15, 2002, TrustCo filed a Current Report on Form 8-K reporting the fourth quarter and year-end December 31, 2001 results. On January 31, 2002, TrustCo filed a Current Report on Form 8-K reporting that TrustCo Bank Corp NY had made an offer to acquire Troy Financial Corp. in a letter dated November 14, 2001. On February 11, 2002, TrustCo filed a Current Report on Form 8-K confirming that Lewis, Rice & Fingersh, L.C. filed a response on behalf of TrustCo Bank Corp NY ("TrustCo") to the January 24, 2002 letter to the Federal Reserve Bank of New York from Hogan & Hartson, L.L.P on behalf of Troy Financial Corporation ("Troy") opposing TrustCo's application to acquire up to 9.9% of the outstanding common stock of Troy. On February 19, 2002, TrustCo filed a Current Report on Form 8-K reporting the declaration of a cash dividend. On February 19, 2002, TrustCo filed a Current Report on Form 8-K reporting that in a letter dated February 19, 2002 to the Federal Reserve Bank of New York, TrustCo Bank Corp NY ("TrustCo") indicated that due to the passivity requirements TrustCo is withdrawing its application to acquire up to 9.9% of the outstanding common stock of Troy Financial Corporation. TrustCo is reconsidering its options with respect to Troy Financial Corporation. 14 SIGNATURES Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. TrustCo Bank Corp NY By: /s/Robert A. McCormick ______________________ Robert A. McCormick Chairman, President, and Chief Executive Officer (Principal Executive Officer) By: /s/Robert T. Cushing ______________________ Robert T. Cushing Vice President and Chief Financial Officer (Principal Financial and Accounting Officer) Date: March 25, 2002 15 Signatures Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the date indicated. Signature Title Date * Director February 19, 2002 Barton A. Andreoli * Director February 19, 2002 Robert T. Cushing * Director February 19, 2002 Joseph Lucarelli * Director February 19, 2002 Dr. Anthony J. Marinello * Director February 19, 2002 Robert A. McCormick * Director February 19, 2002 Nancy A. McNamara * Director February 19, 2002 Dr. James H. Murphy * Director February 19, 2002 Richard J. Murray, Jr. * Director February 19, 2002 William D. Powers * Director February 19, 2002 William J. Purdy By: /s/ Henry C. Collins *Henry C. Collins, as Agent Pursuant to Power of Attorney 16 Reg S-K Item 601 Exhibit No. Page No. 3(i)a Amended and Restated Certificate of Incorporation of TrustCo Bank Corp NY, dated July 27, 1993, filed as Exhibit 3(i)a to TrustCo Bank Corp NY's Quarterly Report on Form 10Q, for the quarter ended June 30, 1997, is incorporated herein by reference. 3(i)b Certificate of Amendment of the Certificate of Incorporation of TrustCo Bank Corp NY, dated May 28, 1996, filed as Exhibit 3(i)b to TrustCo Bank Corp NY's Quarterly Report on Form 10Q, for the quarter ended June 30, 1997, is incorporated herein by reference. 3(i)c Certificate of Amendment of the Certificate of Incorporation of TrustCo Bank Corp NY, dated May 19, 1997, filed as Exhibit 3(i)c to TrustCo Bank Corp NY's Quarterly Report on Form 10Q, for the quarter ended June 30, 1997, is incorporated herein by reference. 3(i)d Certificate of Amendment of the Certificate of Incorporation of TrustCo Bank Corp NY, dated May 18, 1999, filed on Exhibit 3(i)a to TrustCo Bank Corp NY's Amendment No. 2 to Form S-4, Registration No. 333-41168, on October 3, 2000, is incorporated herein by reference. 3(ii)a Amended and Restated ByLaws of TrustCo Bank Corp NY, dated February 20, 2001, filed as Exhibit 3(ii)a to TrustCo Bank Corp NY's Annual Report on Form 10K, for the year ended December 31, 2000, is incorporated herein by reference. 10(a) Restated 1985 TrustCo Bank Corp NY Stock Option Plan as amended effective July 1, 1994, filed as Exhibit 10(h) to TrustCo Bank Corp NY's Annual Report on Form 10K, for the year ended December 31, 1994, is incorporated herein by reference. 10(b) Amended and Restated Trust For Deferred Benefits Provided under Employment Agreements of Trustco Bank, National Association and TrustCo Bank Corp NY, dated September 18, 2001 is filed herewith. 17 Exhibits Index Reg S-K Item 601 Exhibit No. Page No. 10(c) Amended and Restated Trust Under Non-Qualified Deferred Compensation Plans of Trustco Bank, National Association and TrustCo Bank Corp NY, dated September 18, 2001 is filed herewith. 10(d) Amended and Restated Rabbi Trust for Employment Contract Between Trustco Bank, National Association, TrustCo Bank Corp NY and Robert A. McCormick, dated September 18, 2001 is filed herewith. 10(e) Amended and Restated Agreement for Supplemental Retirement Benefits for Robert A. McCormick, dated September 18, 2001 is filed herewith. 10(f) Amended and Restated Trustco Bank, National Association and TrustCo Bank Corp NY Supplemental Retirement Plan, dated September 18, 2001 is filed herewith. 10(g) Amended and Restated TrustCo Bank Corp NY Performance Bonus Plan, dated September 18, 2001 is filed herewith. 10(h) Amended and Restated Trustco Bank, National Association Executive Officer Incentive Plan, dated September 18, 2001 is filed herewith. 10(i) Amended and Restated Employment Agreements Between Trustco Bank, National Association, TrustCo Bank Corp NY and each of Robert T. Cushing, Robert J. McCormick, and Nancy A. McNamara, dated September 18, 2001 are filed herewith. 10(j) Employment Agreement Between Trustco Bank, National Association, TrustCo Bank Corp NY and Robert A. McCormick, dated September 18, 2001 is filed herewith. 10(k) Amended and Restated TrustCo Bank Corp NY 1995 Stock Option Plan, dated September 18, 2001 is filed herewith. 10(l) Amended and Restated TrustCo Bank Corp NY Directors Stock Option Plan, dated September 18, 2001 is filed herewith. 10(m) Amended and Restated TrustCo Bank Corp NY Directors Performance Bonus Plan, dated September 18, 2001 is filed herewith. 18 Exhibits Index Reg S-K Item 601 Exhibit No. Page No. 10(n) Amended and Restated Trustco Bank, National Association Deferred Compensation Plan for Directors, dated September 18, 2001, is filed herewith. 10(o) Agreement between Fiserv Solutions, Inc. and Trustco Bank, National Association, dated November 14, 2001 is filed herewith. Portions of the exhibit have been omitted pursuant to a request for confidential treatment. 11 Computation of Net Income Per Common Share. Note 12 on page 40 of TrustCo's Annual Report to Shareholders for the year ended December 31, 2001 is incorporated herein by reference. 13 Portions of Annual Report to Security Holders of TrustCo for the year ended December 31, 2001 are filed herewith. GRAPHICS APPENDIX Cross Reference To Page Of Annual Omitted Charts Report 1 Return on Equity 6 2 Taxable Equivalent Net Interest Income 8 3 Dividends Per Share 15 4 Allowance for Loan Losses 17 5 Allowance to Loans Outstanding 17 6 Efficiency Ratio 21 The charts listed above were omitted from the EDGAR version of Exhibit 13; however, the information depicted in the charts was adequately discussed and/or displayed in the tabular information within Management's Discussion and Analysis section of the Annual Report. 21 List of Subsidiaries of TrustCo, filed herewith 83 23 Consent of Independent Certified Public Accountants, filed herewith. 84 24 Power of Attorney, filed herewith. 85 19 Exhibits Index Exhibit 10(b) AMENDED AND RESTATED TRUST FOR DEFERRED BENEFITS PROVIDED UNDER EMPLOYMENT AGREEMENTS OF TRUSTCO BANK, NATIONAL ASSOCIATION AND TRUSTCO BANK CORP NY September 18, 2001 20 AMENDED AND RESTATED TRUST FOR DEFERRED BENEFITS PROVIDED UNDER EMPLOYMENT AGREEMENTS OF TRUSTCO BANK, NATIONAL ASSOCIATION AND TRUSTCO BANK CORP NY This Amended and Restated Agreement made this 18th day of September, 2001, by and between TrustCo Bank Corp NY, a New York corporation, Trustco Bank, National Association ("Bank") and Trustco Bank, National Association, Trust Department ("Trustee"); and WHEREAS, Bank has provided for certain termination and gross-up benefits in the employment agreements listed in Appendix A (hereinafter called "Employment Agreements"); and WHEREAS, Bank maintains a trust (hereinafter called "Trust") established as of April 1, 1996 and Bank has contributed to the Trust assets to be held therein, subject to the claims of Bank's creditors in the event of Bank's Insolvency, as herein defined, until paid to employees and their beneficiaries in such manner and at such times as specified in the Employment Agreements; and WHEREAS, it is the intention of the parties that this Trust shall constitute an unfunded arrangement and shall not affect the status of the Employment Agreements as unfunded arrangements maintained for the purpose of providing deferred compensation for a select group of management or highly compensated employees for purposes of Title I of the Employee Retirement Income Security Act of 1974; and 21 WHEREAS, it is the intention of Bank to continue to make contributions to the Trust to provide itself with a source of funds to assist it in the meeting of its liabilities under the Employment Agreements; and WHEREAS, the Bank and the Trustee desire to amend and restate the Trust in its entirety, effective as of September 18, 2001; NOW, THEREFORE, the Trust is hereby amended and restated in its entirety, effective as of September 18, 2001, to read as follows: Section 1. Establishment of Trust. (a) As of September 18, 2001, Bank deposited with Trustee in trust Four Dollars and Forty- Five Cents ($4.45), which is the principal of the Trust to be held, administered and disposed of by Trustee as provided in this Trust Agreement. (b) The Trust hereby established shall be irrevocable. (c) The Trust is intended to be a grantor trust, of which Bank is the grantor, within the meaning of Subpart E, Part I, Subchapter J, Chapter 1, Subtitle A of the Internal Revenue Code of 1986, as amended, and shall be construed accordingly. (d) The principal of the Trust shall be held separate and apart from other funds of Bank and shall be used exclusively for the uses and purposes of employees, their beneficiaries and Bank's general creditors as herein set forth. Employees and their beneficiaries shall have no preferred claim on, or any beneficial ownership interest in, any assets of the Trust. Any rights created under the Employment Agreements and this Trust Agreement shall be mere unsecured contractual rights of employees and their beneficiaries against Bank. Any assets held by the Trust will be subject to the claims of Bank's general creditors under federal and state law in the event of Insolvency, as defined in Section 3(a) herein. (e) Bank, in its sole discretion, may at any time, or from time to time, make additional deposits of cash or other property in trust with Trustee to augment the principal to be held, administered and disposed of by Trustee as provided in this Trust Agreement. Neither Trustee nor any employee or beneficiary shall have any right to compel such additional deposits. (f) Upon a Change in Control, as defined herein, or upon the occurrence of an event pursuant to which an employee or beneficiary becomes entitled to payment of benefits under the Employment Agreements, Bank shall, 15 days prior to the date of consummation of such Change in Control or such event make an irrevocable contribution to the Trust in an amount that is sufficient to pay each employee or beneficiary all of the benefits which have accrued on behalf of employees or their beneficiaries pursuant to the terms of the Employment Agreements as of the date on which the Change in Control or such event occurred; provided, however, that if a Change in Control occurs without prior announcement or notice thereof, Bank shall make the required contribution within 10 days after the Change in Control. In the event a payment is made to Executive as the result of an announcement constituting a Change of Control and the transaction described in such announcement is not consummated, such payment shall constitute a loan by Company to the Executive, payable to Company upon demand, with interest at the rate provided in Section 1274(d)(2)(B) of the Code commencing as of the date of payment by Company of such amount. The Company will pay Executive a "tax gross-up payment" in respect of any taxes incurred by the Executive with respect to such loan. For purposes of this Section, the term "tax gross-up payment" means an amount such that, after the payment of taxes on such tax gross-up payment, there remains a balance sufficient to pay the taxes being reimbursed. For purposes of this Section, the term "taxes" includes taxes, penalties and interest imposed by any taxing authority. 22 Section 2. Payments to Employees and Their Beneficiaries. (a) Bank shall deliver to Trustee a schedule (the "Payment Schedule") that indicates the amounts payable in respect of each employee (and his or her beneficiaries), that provides a formula or other instructions acceptable to Trustee for determining the amounts so payable, the form in which such amount is to be paid (as provided for or available under the Employment Agreements), and the time of commencement for payment of such amounts. Except as otherwise provided herein, Trustee shall make payments to the employees and their beneficiaries in accordance with such Payment Schedule. The Trustee shall make provision for the reporting and withholding of any federal, state or local taxes that may be required to be withheld with respect to the payment of benefits pursuant to the terms of the Employment Agreements and shall pay amounts withheld to the appropriate taxing authorities or determine that such amounts have been reported, withheld and paid by Bank. (b) The entitlement of an employee or his or her beneficiaries to benefits under the Employment Agreements shall be determined by Bank or such party as it shall designate under the Employment Agreements, and any claim for such benefits shall be considered and reviewed under the procedures set out in the Employment Agreements. (c) Bank may make payment of benefits directly to employees or their beneficiaries as they become due under the terms of the Employment Agreements. Bank shall notify Trustee of its decision to make payment of benefits directly prior to the time amounts are payable to employees or their beneficiaries. In addition, if the principal of the Trust is not sufficient to make payments of benefits in accordance with the terms of the Employment Agreements, Bank shall make the balance of each such payment as it falls due. Trustee shall notify Bank where principal is not sufficient. 23 Section 3. Trustee Responsibility Regarding Payments to Trust Beneficiary when Bank is Insolvent. (a) Trustee shall cease payment of benefits to employees and their beneficiaries if the Bank is Insolvent. Bank shall be considered "Insolvent" for purposes of this Trust Agreement if (i) Bank is unable to pay its debts as they become due, or (ii) Bank is subject to a pending proceeding as a debtor under the United States Bankruptcy Code, or (iii) Bank is determined to be Insolvent by the Federal Deposit Insurance Corporation. (b) At all times during the continuance of this Trust, as provided in Section 1(d) hereof, the principal of the Trust shall be subject to claims of general creditors of Bank under federal and state law as set forth below. (1) The Board of Directors and the Chief Executive Officer of Bank shall have the duty to inform Trustee in writing of Bank's Insolvency. If a person claiming to be a creditor of Bank alleges in writing to Trustee that Bank has become Insolvent, Trustee shall determine whether Bank is Insolvent and, pending such determination, Trustee shall discontinue payment of benefits to employees or their beneficiaries. (2) Unless Trustee has actual knowledge of Bank's Insolvency, or has received notice from Bank or a person claiming to be a creditor alleging that Bank is Insolvent, Trustee shall have no duty to inquire whether Bank is Insolvent. Trustee may in all events rely on such evidence concerning Bank's solvency as may be furnished to Trustee and that provides Trustee with a reasonable basis for making a determination concerning Bank's solvency. (3) If at any time Trustee has determined that Bank is Insolvent, Trustee shall discontinue payments to employees or their beneficiaries and shall hold the assets of the Trust for the benefit of Bank's general creditors. Nothing in this Trust Agreement shall in any way diminish any rights of employees or their beneficiaries to pursue their rights as general creditors of Bank with respect to benefits due under the Employment Agreements or otherwise. (4) Trustee shall resume the payment of benefits to employees or their beneficiaries in accordance with Section 2 of this Trust Agreement only after Trustee has determined that Bank is not Insolvent (or is no longer Insolvent). (c) Provided that there are sufficient assets, if Trustee discontinues the payment of benefits from the Trust pursuant to Section 3(b) hereof and subsequently resumes such payments, the first payment following such discontinuance shall include the aggregate amount of all payments due to employees or their beneficiaries under the terms of the Employment Agreements for the period of such discontinuance, less the aggregate amount of any payments made to employees or their beneficiaries by Bank in lieu of the payments provided for hereunder during any such period of discontinuance. 24 Section 4. Investment Authority. (a) All rights associated with assets of the Trust shall be exercised by Trustee or the person designated by Trustee, and shall in no event be exercisable by or rest with employees. Bank shall have the right at any time, and from time to time in its sole discretion, to substitute assets of equal fair market value for any asset held by the Trust. Section 5. Disposition of Income. (a) During the term of this Trust, all of the income received by the Trust, net of expenses and taxes, shall be returned to Bank. Section 6. Accounting by Trustee. Trustee shall keep accurate and detailed records of all investments, receipts, disbursements, and all other transactions required to be made, including such specific records as shall be agreed upon in writing between Bank and Trustee. Within 30 days following the close of each calendar year and within 30 days after the removal or resignation of Trustee, Trustee shall deliver to Bank a written account of its administration of the Trust during such year or during the period from the close of the last preceding year to the date of such removal or resignation, setting forth all investments, receipts, disbursements and other transactions effected by it, including a description of all securities and investments purchased and sold with the cost or net proceeds of such purchases or sales (accrued interest paid or receivable being shown separately), and showing all cash, securities and other property held in the Trust at the end of such year or as of the date of such removal or resignation, as the case may be. 25 Section 7. Responsibility of Trustee. (a) Trustee shall act with the care, skill, prudence and diligence under the circumstances then prevailing that a prudent person acting in like capacity and familiar with such matters would use in the conduct of an enterprise of a like character and with like aims, provided, however, that Trustee shall incur no liability to any person for any action taken pursuant to a direction, request or approval given by Bank which is contemplated by, and in conformity with, the terms of the Plan or this Trust and is given in writing by Bank. In the event of a dispute between Bank and a party, Trustee may apply to a court of competent jurisdiction to resolve the dispute. (b) If Trustee undertakes or defends any litigation arising in connection with this Trust, Bank agrees to indemnify Trustee against Trustee's costs, expenses and liabilities (including, without limitation, attorneys' fees and expenses) relating thereto and to be primarily liable for such payments. (c) Trustee may consult with legal counsel (who may also be counsel for Bank generally) with respect to any of its duties or obligations hereunder. Bank shall pay the fees of all legal counsel so hired. (d) Trustee may hire agents, accountants, actuaries, investment advisors, financial consultants or other professionals to assist it in performing any of its duties or obligations hereunder. Bank shall pay the fees of all professionals so hired. (e) Trustee shall have, without exclusion, all powers conferred on Trustees by applicable law, unless expressly provided otherwise herein, provided, however, that if an insurance policy is held as an asset of the Trust, Trustee shall have no power to name a beneficiary of the policy other than the Trust, to assign the policy (as distinct from conversion of the policy to a different form) other than to a successor Trustee, or to loan to any person the proceeds of any borrowing against such policy. (f) Notwithstanding any powers granted to Trustee pursuant to this Trust Agreement or to applicable law, Trustee shall not have any power that could make the beneficiaries of this Trust associates in a joint enterprise for the conduct of business for profit, within the meaning of Section 301.7701-4 of the Procedure and Administrative Regulations promulgated pursuant to the Internal Revenue Code. 26 Section 8. Compensation and Expenses of Trustee. Bank shall pay all administrative and Trustee's fees and expenses. Section 9. Resignation and Removal of Trustee. (a) Trustee may resign at any time by written notice to Bank, which shall be effective 30 days after receipt of such notice unless Bank and Trustee agree otherwise. (b) Trustee may be removed by Bank on 10 days notice or upon shorter notice accepted by Trustee. (c) 15 days prior to a Change in Control, as defined herein, the Trust shall be subdivided into separate trusts for each Employment Agreement, with each trust containing an amount that is sufficient to pay the employee or beneficiary on whose behalf it is established, all of the benefits which have accrued on behalf of such employee or his beneficiaries pursuant to the terms of his or her Employment Agreement as of the date of the Change in Control; provided, however, that if a Hostile Change in Control occurs without prior announcement or notice thereof, such subdivision of the Trust shall take place within 10 days after the Change in Control. (d) Upon a Hostile Change in Control, each employee or his beneficiaries shall appoint an independent bank trust department or another independent party that may be granted corporate trustee powers under state law, as trustee of such trust. Upon receipt from a successor Trustee of its written acceptance of appointment in which the successor Trustee agrees to be bound by the terms of this Trust Agreement, the Bank will immediately transfer to such successor Trustee the amount of assets sufficient to pay the employee or beneficiary on whose behalf the subdivided trust is established, all of the benefits which have accrued on behalf of such employee or his beneficiaries pursuant to the terms of his or her Employment Agreement as of the date of the Change in Control. No action taken pursuant to this Section 9(d) will create on behalf of employees and their beneficiaries any preferred claim on, or any beneficial ownership interest in, any assets of the subdivided trusts and assets held by each trust created pursuant to this Section 9(d) will continue to be subject to the claims of Bank's general creditors under federal and state law in the event of Insolvency, as defined in Section 3(a) herein. Trustees named by employees and beneficiaries pursuant to this Section 9(d) may not be removed by Bank. 27 (e) If Trustee resigns or is removed within 15 years after a Change in Control, as defined herein, and an employee is entitled to any further benefits under the Trust, such employee or his beneficiaries shall appoint an independent bank trust department or another independent party the may be granted corporate trustee powers under state law, as trustee of the Trust within five days after such Trustee resignation. (f) Upon resignation or removal of Trustee and appointment of a successor Trustee, all assets shall subsequently be transferred to the successor Trustee. The transfer shall be completed within 30 days after receipt of notice of resignation, removal or transfer, unless Bank and all beneficiaries of this Trust agree to extend the time limit. (g) If Trustee resigns or is removed, a successor shall be appointed, in accordance with Section 10 hereof, by the effective date of resignation or removal under subsections (a) or (b) of this Section 9. If no such appointment has been made, Trustee may apply to a court of competent jurisdiction for appointment of a successor or for instructions. All expenses of Trustee in connection with the proceeding shall be allowed as administrative expenses of the Trust. Section 10. Appointment of Successor. If Trustee resigns or is removed in accordance with Section 9(a), (b) or (e) hereof, the Trust beneficiaries may appoint any third party, such as a bank trust department or other party that may be granted corporate trustee powers under state law, as a successor to replace Trustee upon resignation or removal. The appointment shall be effective when accepted in writing by the new Trustee, who shall have all of the rights and powers of the former Trustee, including ownership rights in the Trust assets. The former Trustee shall execute any instrument necessary or reasonably requested by Bank or the successor Trustee to evidence the transfer. 28 Section 11. Amendment or Termination. (a) This Trust Agreement may be amended by a written instrument executed by Trustee and Bank; provided, however, that this Trust Agreement may not be modified to the detriment of any employee without his consent. Notwithstanding the foregoing, no such amendment shall conflict with the terms of the Employment Agreements or shall make the Trust revocable after it has become irrevocable in accordance with Section 1(b) hereof. (b) The Trust shall not terminate until the date on which employees and their beneficiaries are no longer entitled to benefits pursuant to the terms of the Employment Agreements. Upon termination of the Trust any assets remaining in the Trust shall be returned to Bank. (c) Sections 1.(b), 1.(d), 1.(f), 2.(a), 2.(b), 4.(a), 9.(c), 9.(d), 9.(e), 10, 11.(a), 11.(b), 11.(c), 12.(a), 12.(b), 12.(c), 12.(d) and 12 (e) and Appendix A of this Trust Agreement may not be amended by Bank for 15 years following a Change in Control, as defined herein. Section 12. Miscellaneous. (a) Any provision of this Trust Agreement prohibited by law shall be ineffective to the extent of any such prohibition, without invalidating the remaining provisions hereof. (b) Benefits payable to employees and their beneficiaries under this Trust Agreement may not be anticipated, assigned (either at law or in equity), alienated, pledged, encumbered or subjected to attachment, garnishment, levy, execution or other legal or equitable process. (c) This Trust Agreement shall be governed by and construed in accordance with the laws of New York. (d) For purposes of this Trust, a "Change in Control" means any of the following events: (a) any individual, corporation (other than TrustCo Bank Corp NY or the Bank, hereinafter collectively referred to as the "Companies" or Trustco Savings Bank), partnership, trust, association, pool, syndicate, or any other entity or group of persons acting in concert becomes the beneficial owner, as that concept is defined in Rule 13d-3 promulgated by the Securities and Exchange Commission under the Securities Exchange Act of 1934, of securities of either of the Companies possessing 20% or more of the voting power for the election of directors of either of the Companies; (b) there shall be consummated any consolidation, merger or other business combination involving either of the Companies or the securities of either of the Companies in which holders of voting securities immediately prior to such consummation own, as a group, immediately after such consummation, voting securities of either of the Companies (or, if either of the Companies does not survive such transaction, voting securities of the entity or entities surviving such transaction) having 60% or less of the total voting power in an election of directors of either of the Companies (or such other surviving entity or entities); (c) during any period of two consecutive years, individuals who at the beginning of such period constitute the directors of either of the Companies cease for any reason to constitute at least a majority thereof unless the election, or nomination for election by either of the Companies` shareholders, of each new director of either of the Companies was approved by a vote of at least two-thirds of the directors of either of the Companies then still in office who were directors of either of the Companies at the beginning of any such period; (d) removal by the stockholders of all or any of the incumbent directors of either of the Companies other than a removal for cause; and (e) there shall be consummated any sale, lease, exchange or other transfer (in one transaction or a series of related transactions) of all, or substantially all, of the assets of either of the Companies to a party which is not controlled by or under common control with either of the Companies. 29 For purposes of this Trust, the term "Change in Control" will include (i) an announcement, including but not limited to, a press release, public statement, or filing with federal or state securities regulators, of a transaction that would constitute a Change in Control as defined in this subsection and (ii) the execution of a definitive agreement expressing the intent to accomplish any consolidation, merger or other business combination involving the Bank or the securities of the Bank described in Section 12(d)(b) herein. For purposes of this Trust, a "Hostile Change in Control" means a transaction which the executive officers of the Bank unanimously determine is a Hostile Change in Control. Section 13. Effective Date. The effective date of this Amended and Restated Trust Agreement shall be September 18, 2001. IN WITNESS WHEREOF, the Parties have caused this Amended and Restated Trust Agreement to be executed this 18th day of September, 2001. TRUSTCO BANK, NATIONAL ASSOCIATION /s/ Henry C. Collins BY: Henry C. Collins Secretary TRUSTCO BANK CORP NY /s/ Henry C. Collins BY: Henry C. Collins Secretary TRUSTCO BANK, NATIONAL ASSOCIATION, TRUST DEPARTMENT /s/ William M. McCartan BY: William M. McCartan Trustee 30 APPENDIX A TO TRUST FOR DEFERRED BENEFITS UNDER EMPLOYMENT AGREEMENTS OF TRUSTCO BANK, NATIONAL ASSOCIATION AND TRUSTCO BANK CORP NY Termination and Gross-Up Benefits Under Employment Contracts of R. T. Cushing, N. A. McNamara and R. J. McCormick. 31 Exhibit 10(c) AMENDED AND RESTATED TRUST UNDER NON-QUALIFIED DEFERRED COMPENSATION PLANS OF TRUSTCO BANK, NATIONAL ASSOCIATION AND TRUSTCO BANK CORP NY September 18, 2001 32 AMENDED AND RESTATED TRUST UNDER NON-QUALIFIED DEFERRED COMPENSATION PLANS OF TRUSTCO BANK, NATIONAL ASSOCIATION AND TRUSTCO BANK CORP NY This Amended and Restated Agreement made this 18th day of September, 2001, by and between TrustCo Bank Corp NY, a New York corporation, Trustco Bank, National Association ("Bank") and Trustco Bank, National Association, Trust Department ("Trustee"); and WHEREAS, Bank has adopted the non-qualified deferred compensation plans listed in Appendix A (hereinafter called "Plans"); and WHEREAS, Bank maintains a trust (hereinafter called "Trust") established as of April 1, 1996 and Bank has contributed to the Trust assets to be held therein, subject to the claims of Bank's creditors in the event of Bank's Insolvency, as herein defined, until paid to Plan participants and their beneficiaries in such manner and at such times as specified in the Plans; and WHEREAS, it is the intention of the parties that this Trust shall constitute an unfunded arrangement and shall not affect the status of the Plans as unfunded plans maintained for the purpose of providing deferred compensation for a select group of management or highly compensated employees for purposes of Title I of the Employee Retirement Income Security Act of 1974; and WHEREAS, it is the intention of Bank to make contributions to the Trust to provide itself with a source of funds to assist it in the meeting of its liabilities under the Plans; and WHEREAS, the Bank and the Trustee desire to amend and restate the Trust in its entirety, effective as of September 18, 2001; NOW, THEREFORE, the Trust is hereby amended and restated in its entirety, effective as of September 18, 2001, to read as follows: 33 Section 1. Establishment of Trust. (a) As of September 18, 2001, Bank deposited with Trustee in trust Seventeen Million One Hundred Fifty Four Thousand Two Hundred Eighty Two Dollars and Forty- Three Cents ($17,154,282.43), which is the principal of the Trust to be held, administered and disposed of by Trustee as provided in this Trust Agreement. (b) The Trust hereby established shall be irrevocable. (c) The Trust is intended to be a grantor trust, of which Bank is the grantor, within the meaning of Subpart E, Part I, Subchapter J, Chapter 1, Subtitle A of the Internal Revenue Code of 1986, as amended, and shall be construed accordingly. (d) The principal of the Trust shall be held separate and apart from other funds of Bank and shall be used exclusively for the uses and purposes of Plan participants, their beneficiaries and Bank's general creditors as herein set forth. Plan participants and their beneficiaries shall have no preferred claim on, or any beneficial ownership interest in, any assets of the Trust. Any rights created under the Plans and this Trust Agreement shall be mere unsecured contractual rights of Plan participants and their beneficiaries against Bank. Any assets held by the Trust will be subject to the claims of Bank's general creditors under federal and state law in the event of Insolvency, as defined in Section 3(a) herein. (e) Within 30 days following the end of each Plan year, Bank shall be required to irrevocably deposit additional cash or other property to the Trust in an amount sufficient to pay each Plan participant or beneficiary the benefits accrued pursuant to the terms of the Plans as of the close of such Plan year. (f) Bank, in its sole discretion, may at any time, or from time to time, make additional deposits of cash or other property in trust with Trustee to augment the principal to be held, administered and disposed of by Trustee as provided in this Trust Agreement. Neither Trustee nor any Plan participant or beneficiary shall have any right to compel such additional deposits. 34 (g) Upon a Change in Control, as defined herein, or upon the occurrence of an event pursuant to which a Participant or beneficiary becomes entitled to payment of benefits under the Plans, Bank shall, 15 days prior to the date of consummation of such Change in Control or such event, make an irrevocable contribution to the Trust in an amount that is sufficient to pay each Plan participant or beneficiary all of the benefits which have accrued on behalf of Plan participants or their beneficiaries pursuant to the terms of the Plans as of the date on which the Change in Control or such event occurred; provided, however, that if a Change in Control occurs without prior announcement or notice thereof, Bank shall make the required contribution within 10 days after the Change in Control. In the event a payment is made to a Participant as the result of an announcement constituting a Change of Control and the transaction described in such announcement is not consummated, such payment shall constitute a loan by Company to the Participant, payable to Company upon demand, with interest at the rate provided in Section 1274(d)(2)(B) of the Code commencing as of the date of payment by Company of such amount. The Company will pay a Participant a "tax gross-up payment" in respect of any taxes incurred by the Participant with respect to such loan. For purposes of this Section, the term "tax gross-up payment" means an amount such that, after the payment of taxes on such tax gross-up payment, there remains a balance sufficient to pay the taxes being reimbursed. For purposes of this Section, the term "taxes" includes taxes, penalties and interest imposed by any taxing authority. Section 2. Payments to Plan Participants and Their Beneficiaries. 35 (a) Bank shall deliver to Trustee a schedule (the "Payment Schedule") that indicates the amounts payable in respect of each Plan participant (and his or her beneficiaries), that provides a formula or other instructions acceptable to Trustee for determining the amounts so payable, the form in which such amount is to be paid (as provided for or available under the Plans), and the time of commencement for payment of such amounts. Except as otherwise provided herein, Trustee shall make payments to the Plan participants and their beneficiaries in accordance with such Payment Schedule. The Trustee shall make provision for the reporting and withholding of any federal, state or local taxes that may be required to be withheld with respect to the payment of benefits pursuant to the terms of the Plans and shall pay amounts withheld to the appropriate taxing authorities or determine that such amounts have been reported, withheld and paid by Bank. (b) The entitlement of a Plan participant or his or her beneficiaries to benefits under the Plans shall be determined by Bank or such party as it shall designate under the Plans, and any claim for such benefits shall be considered and reviewed under the procedures set out in the Plans. (c) Bank may make payment of benefits directly to Plan participants or their beneficiaries as they become due under the terms of the Plans. Bank shall notify Trustee of its decision to make payment of benefits directly prior to the time amounts are payable to participants or their beneficiaries. In addition, if the principal of the Trust is not sufficient to make payments of benefits in accordance with the terms of the Plans, Bank shall make the balance of each such payment as it falls due. Trustee shall notify Bank where principal is not sufficient. 36 Section 3. Trustee Responsibility Regarding Payments to Trust Beneficiary when Bank is Insolvent. (a) Trustee shall cease payment of benefits to Plan participants and their beneficiaries if the Bank is Insolvent. Bank shall be considered "Insolvent" for purposes of this Trust Agreement if (i) Bank is unable to pay its debts as they become due, or (ii) Bank is subject to a pending proceeding as a debtor under the United States Bankruptcy Code, or (iii) Bank is determined to be Insolvent by the Federal Deposit Insurance Corporation. (b) At all times during the continuance of this Trust, as provided in Section 1(d) hereof, the principal of the Trust shall be subject to claims of general creditors of Bank under federal and state law as set forth below. (1) The Board of Directors and the Chief Executive Officer of Bank shall have the duty to inform Trustee in writing of Bank's Insolvency. If a person claiming to be a creditor of Bank alleges in writing to Trustee that Bank has become Insolvent, Trustee shall determine whether Bank is Insolvent and, pending such determination, Trustee shall discontinue payment of benefits to Plan participants or their beneficiaries. (2) Unless Trustee has actual knowledge of Bank's Insolvency, or has received notice from Bank or a person claiming to be a creditor alleging that Bank is Insolvent, Trustee shall have no duty to inquire whether Bank is Insolvent. Trustee may in all events rely on such evidence concerning Bank's solvency as may be furnished to Trustee and that provides Trustee with a reasonable basis for making a determination concerning Bank's solvency. (3) If at any time Trustee has determined that Bank is Insolvent, Trustee shall discontinue payments to Plan participants or their beneficiaries and shall hold the assets of the Trust for the benefit of Bank's general creditors. Nothing in this Trust Agreement shall in any way diminish any rights of Plan participants or their beneficiaries to pursue their rights as general creditors of Bank with respect to benefits due under the Plans or otherwise. 37 (4) Trustee shall resume the payment of benefits to Plan participants or their beneficiaries in accordance with Section 2 of this Trust Agreement only after Trustee has determined that Bank is not Insolvent (or is no longer Insolvent). (c) Provided that there are sufficient assets, if Trustee discontinues the payment of benefits from the Trust pursuant to Section 3(b) hereof and subsequently resumes such payments, the first payment following such discontinuance shall include the aggregate amount of all payments due to Plan participants or their beneficiaries under the terms of the Plans for the period of such discontinuance, less the aggregate amount of any payments made to Plan participants or their beneficiaries by Bank in lieu of the payments provided for hereunder during any such period of discontinuance. Section 4. Investment Authority. (a) All rights associated with assets of the Trust shall be exercised by Trustee or the person designated by Trustee, and shall in no event be exercisable by or rest with Plan participants. Bank shall have the right at any time, and from time to time in its sole discretion, to substitute assets of equal fair market value for any asset held by the Trust. Section 5. Disposition of Income. (a) During the term of this Trust, all of the income received by the Trust, net of expenses and taxes, shall be returned to Bank. Section 6. Accounting by Trustee. Trustee shall keep accurate and detailed records of all investments, receipts, disbursements, and all other transactions required to be made, including such specific records as shall be agreed upon in writing between Bank and Trustee. Within 30 days following the close of each calendar year and within 30 days after the removal or resignation of Trustee, Trustee shall deliver to Bank a written account of its administration of the Trust during such year or during the period from the close of the last preceding year to the date of such removal or resignation, setting forth all investments, receipts, disbursements and other transactions effected by it, including a description of all securities and investments purchased and sold with the cost or net proceeds of such purchases or sales (accrued interest paid or receivable being shown separately), and showing all cash, securities and other property held in the Trust at the end of such year or as of the date of such removal or resignation, as the case may be. 38 Section 7. Responsibility of Trustee. (a) Trustee shall act with the care, skill, prudence and diligence under the circumstances then prevailing that a prudent person acting in like capacity and familiar with such matters would use in the conduct of an enterprise of a like character and with like aims, provided, however, that Trustee shall incur no liability to any person for any action taken pursuant to a direction, request or approval given by Bank which is contemplated by, and in conformity with, the terms of the Plan or this Trust and is given in writing by Bank. In the event of a dispute between Bank and a party, Trustee may apply to a court of competent jurisdiction to resolve the dispute. (b) If Trustee undertakes or defends any litigation arising in connection with this Trust, Bank agrees to indemnify Trustee against Trustee's costs, expenses and liabilities (including, without limitation, attorneys' fees and expenses) relating thereto and to be primarily liable for such payments. (c) Trustee may consult with legal counsel (who may also be counsel for Bank generally) with respect to any of its duties or obligations hereunder. Bank shall pay the fees of all legal counsel so hired. (d) Trustee may hire agents, accountants, actuaries, investment advisors, financial consultants or other professionals to assist it in performing any of its duties or obligations hereunder. Bank shall pay the fees of all professionals so hired. (e) Trustee shall have, without exclusion, all powers conferred on Trustees by applicable law, unless expressly provided otherwise herein, provided, however, that if an insurance policy is held as an asset of the Trust, Trustee shall have no power to name a beneficiary of the policy other than the Trust, to assign the policy (as distinct from conversion of the policy to a different form) other than to a successor Trustee, or to loan to any person the proceeds of any borrowing against such policy. (f) Notwithstanding any powers granted to Trustee pursuant to this Trust Agreement or to applicable law, Trustee shall not have any power that could make the beneficiaries of this Trust associates in a joint enterprise for the conduct of business for profit, within the meaning of Section 301.7701-4 of the Procedure and Administrative Regulations promulgated pursuant to the Internal Revenue Code. 39 Section 8. Compensation and Expenses of Trustee. Bank shall pay all administrative and Trustee's fees and expenses. Section 9. Resignation and Removal of Trustee. (a) Trustee may resign at any time by written notice to Bank, which shall be effective 30 days after receipt of such notice unless Bank and Trustee agree otherwise. (b) Trustee may be removed by Bank on 10 days notice or upon shorter notice accepted by Trustee. (c) 15 days prior to a Change in Control, as defined herein, the Trust shall be subdivided into separate trusts for each participant in the Plans, with each trust containing an amount that is sufficient to pay the Plan participant or beneficiary on whose behalf it is established, all of the benefits which have accrued on behalf of such Plan participant or his beneficiaries pursuant to the terms of the Plans as of the date of the Change in Control; provided, however, that if a Hostile Change in Control occurs without prior announcement or notice thereof, such subdivision of the Trust shall take place within 10 days after the Change in Control. (d) Upon a Hostile Change in Control, each Plan participant or his beneficiaries shall appoint an independent bank trust department or another independent party that may be granted corporate trustee powers under state law, as trustee of such trust. Upon receipt from a successor Trustee of its written acceptance of appointment in which the successor Trustee agrees to be bound by the terms of this Trust Agreement, the Bank will immediately transfer to such successor Trustee the amount of assets sufficient to pay the Plan participant or beneficiary on whose behalf the subdivided trust is established, all of the benefits which have accrued on behalf of such Plan participant or his beneficiaries pursuant to the terms of the Plans as of the date of the Change in Control. No action taken pursuant to this Section 9(d) will create on behalf of Plan participants and their beneficiaries any preferred claim on, or any beneficial ownership interest in, any assets of the subdivided trusts and assets held by each trust created pursuant to this Section 9(d) will continue to be subject to the claims of Bank's general creditors under federal and state law in the event of Insolvency, as defined in Section 3(a) herein. Trustees named by Plan participants and beneficiaries pursuant to this Section 9(d) may not be removed by Bank. 40 (e) If Trustee resigns or is removed within 15 years after a Change in Control, as defined herein, and a Plan participant is entitled to any further benefits under the Trust, such Plan participant shall appoint an independent bank trust department or another independent party that may be granted corporate trustee powers under state law, as trustee of the Trust within five days after such Trustee resignation. (f) Upon resignation or removal of Trustee and appointment of a successor Trustee, all assets shall subsequently be transferred to the successor Trustee. The transfer shall be completed within 30 days after receipt of notice of resignation, removal or transfer, unless Bank and all Plan participants agree to extend the time limit. (g) If Trustee resigns or is removed, a successor shall be appointed, in accordance with Section 10 hereof, by the effective date of resignation or removal under subsections (a) or (b) of this Section 9. If no such appointment has been made, Trustee may apply to a court of competent jurisdiction for appointment of a successor or for instructions. All expenses of Trustee in connection with the proceeding shall be allowed as administrative expenses of the Trust. Section 10. Appointment of Successor. If Trustee resigns or is removed in accordance with Section 9(a), (b) or (e) hereof, the Plan participants may appoint any third party, such as a bank trust department or other party that may be granted corporate trustee powers under state law, as a successor to replace Trustee upon resignation or removal. The appointment shall be effective when accepted in writing by the new Trustee, who shall have all of the rights and powers of the former Trustee, including ownership rights in the Trust assets. The former Trustee shall execute any instrument necessary or reasonably requested by Bank or the successor Trustee to evidence the transfer. 41 Section 11. Amendment or Termination. (a) This Trust Agreement may be amended by a written instrument executed by Trustee and Bank; provided, however, that this Trust Agreement may not be modified to the detriment of any Plan participant without his consent. Notwithstanding the foregoing, no such amendment shall conflict with the terms of the Plans or shall make the Trust revocable after it has become irrevocable in accordance with Section 1(b) hereof. (b) The Trust shall not terminate until the date on which Plan participants and their beneficiaries are no longer entitled to benefits pursuant to the terms of the Plans. Upon termination of the Trust any assets remaining in the Trust shall be returned to Bank. (c) Sections 1.(b), 1.(d), 1.(e), 1.(g), 2.(a), 2.(b), 4.(a), 9.(c), 9.(d), 9.(e), 10, 11.(a), 11.(b), 11.(c), 12.(a), 12.(b), 12.(c), 12.(d) and 12.(e) and Appendix A of this Trust Agreement may not be amended by Bank for 15 years following a Change in Control, as defined herein. Section 12. Miscellaneous. (a) Any provision of this Trust Agreement prohibited by law shall be ineffective to the extent of any such prohibition, without invalidating the remaining provisions hereof. (b) Benefits payable to Plan participants and their beneficiaries under this Trust Agreement may not be anticipated, assigned (either at law or in equity), alienated, pledged, encumbered or subjected to attachment, garnishment, levy, execution or other legal or equitable process. (c) This Trust Agreement shall be governed by and construed in accordance with the laws of New York. 42 (d) For purposes of this Trust, a "Change in Control" means any of the following events: (a) any individual, corporation (other than TrustCo Bank Corp NY or the Bank, hereinafter collectively referred to as the "Companies" or Trustco Savings Bank), partnership, trust, association, pool, syndicate, or any other entity or group of persons acting in concert becomes the beneficial owner, as that concept is defined in Rule 13d-3 promulgated by the Securities and Exchange Commission under the Securities Exchange Act of 1934, of securities of either of the Companies possessing 20% or more of the voting power for the election of directors of either of the Companies; (b) there shall be consummated any consolidation, merger or other business combination involving either of the Companies or the securities of either of the Companies in which holders of voting securities immediately prior to such consummation own, as a group, immediately after such consummation, voting securities of either of the Companies (or, if either of the Companies does not survive such transaction, voting securities of the entity or entities surviving such transaction) having 60% or less of the total voting power in an election of directors of either of the Companies (or such other surviving entity or entities); (c) during any period of two consecutive years, individuals who at the beginning of such period constitute the directors of either of the Companies cease for any reason to constitute at least a majority thereof unless the election, or nomination for election by either of the Companies` shareholders, of each new director of either of the Companies was approved by a vote of at least two-thirds of the directors of either of the Companies then still in office who were directors of either of the Companies at the beginning of any such period; (d) removal by the stockholders of all or any of the incumbent directors of either of the Companies other than a removal for cause; and (e) there shall be consummated any sale, lease, exchange or other transfer (in one transaction or a series of related transactions) of all, or substantially all, of the assets of either of the Companies to a party which is not controlled by or under common control with either of the Companies. 43 For purposes of this Trust, the term "Change in Control" will include (i) an announcement, including but not limited to, a press release, public statement, or filing with federal or state securities regulators, of a transaction that would constitute a Change in Control as defined in this subsection and (ii) the execution of a definitive agreement expressing the intent to accomplish any consolidation, merger or other business combination involving the Bank or the securities of the Bank described in Section 12(d)(b) herein. For purposes of this Trust, a "Hostile Change in Control" means a transaction which the executive officers of the Bank unanimously determine is a Hostile Change in Control. Section 13. Effective Date. The effective date of this Amended and Restated Trust Agreement shall be September 18, 2001. 44 IN WITNESS WHEREOF, the Parties have caused this Amended and Restated Trust Agreement to be executed this 18th day of September, 2001. TRUSTCO BANK, NATIONAL ASSOCIATION BY: /s/ Henry C. Collins Henry C. Collins Secretary TRUSTCO BANK CORP NY BY: /s/ Henry Collins Henry C. Collins Secretary TRUSTCO BANK, NATIONAL ASSOCIATION, TRUST DEPARTMENT BY: /s/ William M. McCartan William M. McCartan Trustee 45 APPENDIX A TO TRUST UNDER NON-QUALIFIED DEFERRED COMPENSATION PLANS OF TRUSTCO BANK, NATIONAL ASSOCIATION AND TRUSTCO BANK CORP NY Trustco Bank Supplemental Retirement Plan Supplemental Retirement Agreement for Robert A. McCormick Trustco Bank, National Association Deferred Compensation Plan for Directors Executive Incentive plan of Trustco Bank, National Association Trustco Bank Executive Officer Incentive Plan 46 Exhibit 10(d) AMENDED AND RESTATED RABBI TRUST FOR EMPLOYMENT CONTRACT BETWEEN TRUSTCO BANK, NATIONAL ASSOCIATION, TRUSTCO BANK CORP NY AND ROBERT A. MCCORMICK September 18, 2001 47 AMENDED AND RESTATED TRUST FOR CERTAIN BENEFITS UNDER EMPLOYMENT CONTRACT OF R.A. MCCORMICK This Amended and Restated Agreement made this 18th day of September, 2001, by and between TrustCo Bank Corp NY, a New York corporation, Trustco Bank, National Association ("Bank") and Trustco Bank, National Association, Trust Department ("Trustee"); and WHEREAS, Bank has entered into an employment agreement with Robert A. McCormick ("Executive"), dated April 1, 1996, which provides for termination benefits and, in the event of a Change in Control, gross-up benefits ("Agreement"); and WHEREAS, Bank maintains a trust (hereinafter called "Trust") established as of April 1, 1996 and Bank has contributed to the Trust assets to be held therein, subject to the claims of Bank's creditors in the event of Bank's Insolvency, as herein defined, until paid to Executive in such manner and at such times as specified in the Agreement; and WHEREAS, it is the intention of the parties that this Trust shall constitute an unfunded arrangement and shall not affect the status of the Agreement as an unfunded plan maintained for the purpose of providing deferred compensation for a select group of management or highly compensated employees for purposes of Title I of the Employee Retirement Income Security Act of 1974; and WHEREAS, it is the intention of Bank to continue to make contributions to the Trust to provide itself with a source of funds to assist it in the meeting of its liabilities under the Agreement; and WHEREAS, the Bank and the Trustee desire to amend and restate the Trust in its entirety, effective as of September 18, 2001; 48 NOW, THEREFORE, the Trust is hereby amended and restated in its entirety, effective as of September 18, 2001, to read as follows: Section 1. Establishment of Trust. (a) As of September 18, 2001, Bank deposited with Trustee in trust Eight Million Five Hundred Fifty Thousand Dollars ($8,550,000), which is the principal of the Trust to be held, administered and disposed of by Trustee as provided in this Trust Agreement. (b) The Trust hereby established shall be irrevocable. (c) The Trust is intended to be a grantor trust, of which Bank is the grantor, within the meaning of Subpart E, Part I, Subchapter J, Chapter 1, Subtitle A of the Internal Revenue Code of 1986, as amended, and shall be construed accordingly. (d) The principal of the Trust shall be held separate and apart from other funds of Bank and shall be used exclusively for the uses and purposes of Executive, his beneficiaries and Bank's general creditors as herein set forth. Executive and his beneficiaries shall have no preferred claim on, or any beneficial ownership interest in, any assets of the Trust. Any rights created under the Agreement and this Trust Agreement shall be mere unsecured contractual rights of Executive and his beneficiaries against Bank. Any assets held by the Trust will be subject to the claims of Bank's general creditors under federal and state law in the event of Insolvency, as defined in Section 3(a) herein. (e) Within 30 days following the end of each calendar year, Bank shall be required to irrevocably deposit additional cash or other property to the Trust in an amount sufficient to pay Executive the benefits payable pursuant to the terms of the Agreement as of the close of such year. 49 (f) Bank, in its sole discretion, may at any time, or from time to time, make additional deposits of cash or other property in trust with Trustee to augment the principal to be held, administered and disposed of by Trustee as provided in this Trust Agreement. Neither Trustee nor Executive shall have any right to compel such additional deposits. (g) Upon a Change in Control, as defined herein, or upon the occurrence of an event pursuant to which Executive becomes entitled to payment of benefits under the Agreement, Bank shall, 15 days prior to the date of consummation of such Change in Control or such event, make an irrevocable contribution to the Trust in an amount that is sufficient to pay Executive or his beneficiaries all of the benefits which have accrued on behalf of Executive or his beneficiaries pursuant to the terms of the Agreement as of the date on which the Change in Control or such event occurred; provided, however, that if a Change in Control occurs without prior announcement or notice thereof, Bank shall make the required contribution within 10 days after the Change in Control. Section 2. Payments to Executive and His Beneficiaries. (a) Bank shall deliver to Trustee a schedule (the "Payment Schedule") that indicates the amounts payable in respect of Executive (and his beneficiaries), that provides a formula or other instructions acceptable to Trustee for determining the amounts so payable, the form in which such amount is to be paid (as provided for or available under the Agreement), and the time of commencement for payment of such amounts. Except as otherwise provided herein, Trustee shall make payments to Executive and his beneficiaries in accordance with such Payment Schedule. The Trustee shall make provision for the reporting and withholding of any federal, state or local taxes that may be required to be withheld with respect to the payment of benefits pursuant to the terms of the Agreement and shall pay amounts withheld to the appropriate taxing authorities or determine that such amounts have been reported, withheld and paid by Bank. 50 (b) The entitlement of Executive or his beneficiaries to benefits under the Agreement shall be determined by Bank or such party as it shall designate under the Agreement, and any claim for such benefits shall be considered and reviewed under the procedures set out in the Agreement. (c) Bank may make payment of benefits directly to Executive or his beneficiaries as they become due under the terms of the Agreement. Bank shall notify Trustee of its decision to make payment of benefits directly prior to the time amounts are payable to Executive or his beneficiaries. In addition, if the principal of the Trust is not sufficient to make payments of benefits in accordance with the terms of the Agreement, Bank shall make the balance of each such payment as it falls due. Trustee shall notify Bank where principal is not sufficient. Section 3. Trustee Responsibility Regarding Payments to Trust Beneficiary when Bank is Insolvent. (a) Trustee shall cease payment of benefits to Executive and his beneficiaries if the Bank is Insolvent. Bank shall be considered "Insolvent" for purposes of this Trust Agreement if (i) Bank is unable to pay its debts as they become due, or (ii) Bank is subject to a pending proceeding as a debtor under the United States Bankruptcy Code, or (iii) Bank is determined to be Insolvent by the Federal Deposit Insurance Corporation. (b) At all times during the continuance of this Trust, as provided in Section 1(d) hereof, the principal of the Trust shall be subject to claims of general creditors of Bank under federal and state law as set forth below. 51 (1) The Board of Directors and the Chief Executive Office of Bank shall have the duty to inform Trustee in writing of Bank's Insolvency. If a person claiming to be a creditor of Bank alleges in writing to Trustee that Bank has become Insolvent, Trustee shall determine whether Bank is Insolvent and, pending such determination, Trustee shall discontinue payment of benefits to Executive or his beneficiaries. (2) Unless Trustee has actual knowledge of Bank's Insolvency, or has received notice from Bank or a person claiming to be a creditor alleging that Bank is Insolvent, Trustee shall have no duty to inquire whether Bank is Insolvent. Trustee may in all events rely on such evidence concerning Bank's solvency as may be furnished to Trustee and that provides Trustee with a reasonable basis for making a determination concerning Bank's solvency. (3) If at any time Trustee has determined that Bank is Insolvent, Trustee shall discontinue payments to Executive or his beneficiaries and shall hold the assets of the Trust for the benefit of Bank's general creditors. Nothing in this Trust Agreement shall in any way diminish any rights of Executive or his beneficiaries to pursue their rights as general creditors of Bank with respect to benefits due under the Agreement or otherwise. (4) Trustee shall resume the payment of benefits to Executive or his beneficiaries in accordance with Section 2 of this Trust Agreement only after Trustee has determined that Bank is not Insolvent (or is no longer Insolvent). (c) Provided that there are sufficient assets, if Trustee discontinues the payment of benefits from the Trust pursuant to Section 3(b) hereof and subsequently resumes such payments, the first payment following such discontinuance shall include the aggregate amount of all payments due to Executive or his beneficiaries under the terms of the Agreement for the period of such discontinuance, less the aggregate amount of any payments made to Executive or his beneficiaries by Bank in lieu of the payments provided for hereunder during any such period of discontinuance. 52 Section 4. Investment Authority. (a) All rights associated with assets of the Trust shall be exercised by Trustee or the person designated by Trustee, and shall in no event be exercisable by or rest with Executive. Bank shall have the right at any time, and from time to time in its sole discretion, to substitute assets of equal fair market value for any asset held by the Trust. Section 5. Disposition of Income. (a) During the term of this Trust, all of the income received by the Trust, net of expenses and taxes, shall be returned to Bank. Section 6. Accounting by Trustee. Trustee shall keep accurate and detailed records of all investments, receipts, disbursements, and all other transactions required to be made, including such specific records as shall be agreed upon in writing between Bank and Trustee. Within 30 days following the close of each calendar year and within 30 days after the removal or resignation of Trustee, Trustee shall deliver to Bank a written account of its administration of the Trust during such year or during the period from the close of the last preceding year to the date of such removal or resignation, setting forth all investments, receipts, disbursements and other transactions effected by it, including a description of all securities and investments purchased and sold with the cost or net proceeds of such purchases or sales (accrued interest paid or receivable being shown separately), and showing all cash, securities and other property held in the Trust at the end of such year or as of the date of such removal or resignation, as the case may be. 53 Section 7. Responsibility of Trustee. (a) Trustee shall act with the care, skill, prudence and diligence under the circumstances then prevailing that a prudent person acting in like capacity and familiar with such matters would use in the conduct of an enterprise of a like character and with like aims, provided, however, that Trustee shall incur no liability to any person for any action taken pursuant to a direction, request or approval given by Bank which is contemplated by, and in conformity with, the terms of the Plan or this Trust and is given in writing by Bank. In the event of a dispute between Bank and a party, Trustee may apply to a court of competent jurisdiction to resolve the dispute. (b) If Trustee undertakes or defends any litigation arising in connection with this Trust, Bank agrees to indemnify Trustee against Trustee's costs, expenses and liabilities (including, without limitation, attorneys' fees and expenses) relating thereto and to be primarily liable for such payments. (c) Trustee may consult with legal counsel (who may also be counsel for Bank generally) with respect to any of its duties or obligations hereunder. Bank shall pay the fees of all legal counsel so hired. (d) Trustee may hire agents, accountants, actuaries, investment advisors, financial consultants or other professionals to assist it in performing any of its duties or obligations hereunder. Bank shall pay the fees of all professionals so hired. (e) Trustee shall have, without exclusion, all powers conferred on Trustees by applicable law, unless expressly provided otherwise herein, provided, however, that if an insurance policy is held as an asset of the Trust, Trustee shall have no power to name a beneficiary of the policy other than the Trust, to assign the policy (as distinct from conversion of the policy to a different form) other than to a successor Trustee, or to loan to any person the proceeds of any borrowing against such policy. 54 (f) Notwithstanding any powers granted to Trustee pursuant to this Trust Agreement or to applicable law, Trustee shall not have any power that could make the beneficiaries of this Trust associates in a joint enterprise for the conduct of business for profit, within the meaning of Section 301.7701-4 of the Procedure and Administrative Regulations promulgated pursuant to the Internal Revenue Code. Section 8. Compensation and Expenses of Trustee. Bank shall pay all administrative and Trustee's fees and expenses. Section 9. Resignation and Removal of Trustee. (a) Trustee may resign at any time by written notice to Bank, which shall be effective 30 days after receipt of such notice unless Bank and Trustee agree otherwise. (b) Trustee may be removed by Bank on 10 days notice or upon shorter notice accepted by Trustee. (c) Upon a Hostile Change in Control, as defined herein, Executive or his beneficiaries shall appoint an independent bank trust department or another independent party that may be granted corporate trustee powers under state law, as trustee of the Trust. Upon receipt from a successor Trustee of its written acceptance of appointment in which the successor Trustee agrees to be bound by the terms of this Trust Agreement, the Bank will immediately transfer to such successor Trustee the assets of the Trust. No action taken pursuant to this Section 9(c) will create on behalf of Executive or his beneficiaries any preferred claim on, or any beneficial ownership interest in, any assets of the Trust and such assets will continue to be subject to the claims of Bank's general creditors under federal and state law in the event of Insolvency, as defined in Section 3(a) herein. A Trustee named by Executive or his beneficiaries pursuant to this Section 9(c) may not be removed by Bank. 55 (d) If Trustee resigns or is removed within 15 years after a Change in Control, as defined herein, and Executive is entitled to any further benefits under the Trust, Executive or his beneficiaries shall appoint an independent bank trust department or another independent party that may be granted corporate trustee powers under state law, as trustee of the Trust within five days after such Trustee Resignation. (e) Upon resignation or removal of Trustee and appointment of a successor Trustee, all assets shall subsequently be transferred to the successor Trustee. The transfer shall be completed within 30 days after receipt of notice of resignation, removal or transfer, unless Bank and Executive agree to extend the time limit. (f) If Trustee resigns or is removed, a successor shall be appointed, in accordance with Section 10 hereof, by the effective date of resignation or removal under subsections (a) or (b) of this Section 9. If no such appointment has been made, Trustee may apply to a court of competent jurisdiction for appointment of a successor or for instructions. All expenses of Trustee in connection with the proceeding shall be allowed as administrative expenses of the Trust. Section 10. Appointment of Successor. If Trustee resigns or is removed in accordance with Section 9(a), (b) or (d) hereof, Executive may appoint any third party, such as a bank trust department or other party that may be granted corporate trustee powers under state law, as a successor to replace Trustee upon resignation or removal. The appointment shall be effective when accepted in writing by the new Trustee, who shall have all of the rights and powers of the former Trustee, including ownership rights in the Trust assets. The former Trustee shall execute any instrument necessary or reasonably requested by Bank or the successor Trustee to evidence the transfer. 56 Section 11. Amendment or Termination. (a) This Trust Agreement may be amended by a written instrument executed by Trustee and Bank; provided, however, that this Trust Agreement may not be modified to the detriment of the Executive without his consent. Notwithstanding the foregoing, no such amendment shall conflict with the terms of the Agreement or shall make the Trust revocable after it has become irrevocable in accordance with Section 1(b) hereof. (b) The Trust shall not terminate until the date on which Plan participants and their beneficiaries are no longer entitled to benefits pursuant to the terms of the Agreement. Upon termination of the Trust any assets remaining in the Trust shall be returned to Bank. (c) Sections 1.(b), 1.(d), 1.(e), 1.(g), 2.(a), 2.(b), 4.(a), 9.(c), 9.(d), 10, 11.(a), 11.(b), 11.(c), 12.(a), 12.(b), 12.(c), 12.(d) and 12.(e) of this Trust Agreement may not be amended by Bank for 15 years following a Change in Control, as defined herein. Section 12. Miscellaneous. (a) Any provision of this Trust Agreement prohibited by law shall be ineffective to the extent of any such prohibition, without invalidating the remaining provisions hereof. (b) Benefits payable to Executive and his beneficiaries under this Trust Agreement may not be anticipated, assigned (either at law or in equity), alienated, pledged, encumbered or subjected to attachment, garnishment, levy, execution or other legal or equitable process. 57 (c) This Trust Agreement shall be governed by and construed in accordance with the laws of New York. (d) For purposes of this Trust, a "Change in Control" means any of the following events: (a) any individual, corporation (other than TrustCo Bank Corp NY or the Bank, hereinafter collectively referred to as the "Companies" or Trustco Savings Bank), partnership, trust, association, pool, syndicate, or any other entity or group of persons acting in concert becomes the beneficial owner, as that concept is defined in Rule 13d-3 promulgated by the Securities and Exchange Commission under the Securities Exchange Act of 1934, of securities of either of the Companies possessing 20% or more of the voting power for the election of directors of either of the Companies; (b) there shall be consummated any consolidation, merger or other business combination involving either of the Companies or the securities of either of the Companies in which holders of voting securities immediately prior to such consummation own, as a group, immediately after such consummation, voting securities of either of the Companies (or, if either of the Companies does not survive such transaction, voting securities of the entity or entities surviving such transaction) having 60% or less of the total voting power in an election of directors of either of the Companies (or such other surviving entity or entities); (c) during any period of two consecutive years, individuals who at the beginning of such period constitute the directors of either of the Companies cease for any reason to constitute at least a majority thereof unless the election, or nomination for election by either of the Companies' shareholders, of each new director of either of the Companies was approved by a vote of at least two-thirds of the directors of either of the Companies then still in office who were directors of either of the Companies at the beginning of any such period; (d) removal by the stockholders of all or any of the incumbent directors of either of the Companies other than a removal for cause; and (e) there shall be consummated any sale, lease, exchange or other transfer (in one transaction or a series of related transactions) of all, or substantially all, of the assets of either of the Companies to a party which is not controlled by or under common control with either of the Companies. For purposes of this Trust, the term "Change in Control" will include (i) an announcement, including but not limited to, a press release, public statement, or filing with federal or state securities regulators, of a transaction that would constitute a Change in Control as defined in this subsection and (ii) the execution of a definitive agreement expressing the intent to accomplish any consolidation, merger or other business combination involving the Bank or the securities of the Bank described in Section 12(d)(b) herein. 58 For purposes of this Trust, a "Hostile Change in Control" means a transaction which the executive officers of the Bank unanimously determine is a Hostile Change in Control. Section 13. Effective Date. The effective date of this Amended and Restated Trust Agreement shall be September 18, 2001. IN WITNESS WHEREOF, the Parties have caused this Amended and Restated Trust Agreement to be executed this 18th day of September, 2001. TRUSTCO BANK, NATIONAL ASSOCIATION BY: /s/ Henry C. Collins Henry C. Collins Secretary TRUSTCO BANK CORP NY BY: /s/Henry C. Collins Henry C. Collins Secretary TRUSTCO BANK, NATIONAL ASSOCIATION, TRUST DEPARTMENT BY: /s/William M. McCartan William M. McCartan Trustee 59 Exhibit 10(e) AMENDED AND RESTATED AGREEMENT FOR SUPPLEMENTAL RETIREMENT BENEFITS FOR ROBERT A. MCCORMICK September 18, 2001 60 AMENDED AND RESTATED AGREEMENT FOR SUPPLEMENTAL RETIREMENT BENEFITS FOR ROBERT A. MCCORMICK WHEREAS, TrustCo Bank Corp NY, a New York corporation (hereinafter referred to as "TrustCo") and Trustco Bank, National Association, a national bank duly organized and existing under the laws of the United States (hereinafter referred to as the "Bank" and collectively with TrustCo referred to as the "Companies") entered into a Restated Agreement for Supplemental Retirement Benefits, dated as of January 1, 1994 (hereinafter referred to as the "Agreement") with Robert A. McCormick (hereinafter referred to as the "Executive"); and WHEREAS, TrustCo and the Bank and the Executive desire to amend and restate the Agreement in its entirety, effective as of September 18, 2001; and NOW, THEREFORE, the Agreement is hereby amended and restated in its entirety, effective as of September 18, 2001, to read as follows: ARTICLE I DEFINITIONS Except as otherwise specified herein, all capitalized terms shall have the same meanings as such terms have under the Retirement Plan of Trustco Bank, National Association("Trustco Retirement Plan"). I. Section 1.1. "Actuarial Equivalent" means an amount or a benefit, as the case may be, of equivalent value as calculated below. 61 (a) Except as otherwise provided below, the determination of Actuarial Equivalent shall be based upon the following actuarial assumptions: the UP-1984 Mortality Table, set back two years, and interest at the rate of 7-1/2% per annum compounded annually. (b) Prior to January 1, 1999, the present value of any benefit for purposes of determining the amount of a lump sum distribution will be equal to the present value determined using the "Applicable Interest Rate" if such rate results in larger present value than calculated using a rate of 7-1/2%. The Applicable Interest Rate is the rate or rates that would be used by the Pension Benefit Guaranty Corporation for the purposes of determining the present value of a lump sum distribution on termination of a qualified retirement plan (the "PBGC Rate"), determined as of the first day of the calendar year in which the distribution is made. (c) On or after January 1, 1999, the present value of any benefit for purposes of determining the amount of a lump sum distribution will be equal to the present value determined using the 1983 Group Annuitant Mortality Table weighted 50% Males, 50% Females as set forth in Revenue Ruling 95-6 and the interest rate on 30-year treasury securities as specified by the Commissioner of the Internal Revenue Service for the month of November of the calendar year preceding the calendar year in which the distribution is made (or such other interest rate as may be then applied for purposes of determining the amount of a lump sum distribution, as specified in Section 1.3C of the Retirement Plan) if such rate results in larger present value than calculated using the assumptions set forth in paragraph A above. 62 In the event the actuarial assumptions are amended, the Actuarial Equivalent of a benefit on or after the change, with respect to the Executive on the date of change, shall be determined as the greater of (a) the Actuarial Equivalent of the benefit as of the date of change computed on the old basis, or (b) the Actuarial Equivalent of the benefit as of the date of determination computed on the new basis. 1.2 "Beneficiary" means the person or persons designated by the Executive in writing to receive any benefits under this Plan upon the Executive's death. If the Executive fails to designate a Beneficiary, if no such Beneficiary is living upon the death of such the Executive, or if such designation is legally ineffective, then "Beneficiary" shall mean the trustee of the Executive's revocable living trust, and if none the trustee of the Executive's testamentary trust, and if none the personal representative of the Executive's estate. 1.3 "Cause" means conduct of the Executive that involves the commission of an act of fraud, embezzlement or theft constituting a felony against any of the Companies as finally determined by a court of competent jurisdiction or an unequivocal admission by the Executive. 63 1.4 A "Change in Control" means any of the following events: (a) any individual, corporation (other than TrustCo or the Bank, hereinafter referred to as the "Applicable Entities" or Trustco Savings Bank), partnership, trust, association, pool, syndicate, or any other entity or group of persons acting in concert becomes the beneficial owner, as that concept is defined in Rule 13d-3 promulgated by the Securities and Exchange Commission under the Securities Exchange Act of 1934, of securities of either of the Applicable Entities possessing 20% or more of the voting power for the election of directors of either of the Applicable Entities; (b) there shall be consummated any consolidation, merger or other business combination involving either of the Applicable Entities or the securities of either of the Applicable Entities in which holders of voting securities immediately prior to such consummation own, as a group, immediately after such consummation, voting securities of either of the Applicable Entities (or, if either of the Applicable Entities does not survive such transaction, voting securities of the entity or entities surviving such transaction) having 60% or less of the total voting power in an election of directors of either of the Applicable Entities (or such other surviving entity or entities); (c) during any period of two consecutive years, individuals who at the beginning of such period constitute the directors of either of the Applicable Entities cease for any reason to constitute at least a majority thereof unless the election, or nomination for election by either of the Applicable Entities' shareholders, of each new director of either of the Applicable Entities was approved by a vote of at least two-thirds of the directors of either of the Applicable Entities then still in office who were directors of either of the Applicable Entities at the beginning of any such period; (d) removal by the stockholders of all or any of the incumbent directors of either of the Applicable Entities other than a removal for cause; and (e) there shall be consummated any sale, lease, exchange or other transfer (in one transaction or a series of related transactions) of all, or substantially all, of the assets of either of the Applicable Entities to a party which is not controlled by or under common control with either of the Applicable Entities. 1.5 "Code" means the Internal Revenue Code of 1986, as amended. 1.6 "Committee" means the committee appointed by the Board of Directors of the Bank to administer the Plan. 64 1.7 "Determination Date" means the date of termination of employment or the date the Corporation elects to distribute the present value of the Supplemental Retirement Benefit to the Executive or his Beneficiary in a single lump sum. 1.8 "Determination Year" means the twelve (12) month period beginning on any January 1 and ending on the following December 31. 1.8A. "Disability" means a mental or physical condition which (i) in the opinion of a physician mutually agreed upon by the Board and the Executive, will prevent the Executive from carrying out the material job responsibilities or duties to which the Executive was assigned at the time the disability was incurred, and (ii) is expected to last for an indefinite duration or a duration of more than six months. 1.9 "Earnings" means the Executive's earned income, wages, salaries, and fees for professional services, and other amounts paid or accrued for personal services actually rendered in the course of employment with any of the Companies (including, but not limited to, commissions paid to salesmen, compensation for services on the basis of a percentage of profits, commissions on insurance premiums, tips and bonuses and amounts paid under the Trustco Bank Executive Officer Incentive Plan and the Executive Incentive Plan of Trustco Bank New York), and excluding the following: (a) contributions by any of the Companies to this Plan or contributions by any of the Companies under a simplified employee pension plan to the extent the contributions are deductible by the Executive, or any distributions from a plan of deferred compensation; (b) amounts realized from the exercise of a nonqualified stock option, or when restricted stock (or property) held by the Executive either becomes freely transferable or is no longer subject to a substantial risk of forfeiture; 65 (c) amounts realized from the sale, exchange or other disposition of stock acquired under a qualified stock option; (d) other amounts which received special tax benefits, or contributions made by any of the Companies (whether or not under a salary reduction agreement) toward the purchase of an annuity described in Code Section 403(b) (whether or not the amounts are actually excludable from the gross income of the Executive); and (e) amounts paid from any supplemental retirement plan maintained by any of the Companies. Earnings includes any amounts contributed by any of the Companies or any related employer on behalf of the Executive pursuant to a salary reduction agreement which are not includable in the gross income of the Executive pursuant to Code Section~125, 401(a)(8), 401(k), 402(h) or 403(b). 1.10 "Final Average Earnings" as of any Determination Date shall be equal to: Determination Date Final Average Earnings 12/31/91 to 12/30/92 1991 Earnings 12/31/92 to 12/30/93 1991 + 1992 Earnings, divided by 2 12/31/93 to 12/30/94 1991 + 1992 + 1993 Earnings, divided by 3 12/31/94 to 12/30/95 1991 + 1992 + 1993 + 1994 Earnings, divided by 4 12/31/95 and later The average of the Executive's highest five (5) consecutive Determination Years' Earnings out of the ten (10)consecutive Determination Years immediately preceding the Determination Date. 66 Provided, however, if the Executive's Earnings for the Determination Year in which his employment with all of the Companies terminates for any reason is greater than his Earnings during the first Determination Year of the averaging period to be used, the first Determination Year Earnings shall be disregarded and the Earnings of the Executive during the Determination Year in which his employment terminates shall be taken into account. 1.11 "Normal Retirement Date" means the first day of the month coinciding with or next following the month in which the Executive attains age 65. 1.12 "Primary Social Security Benefit" means the annual amount that would be available to the Executive at social security retirement age under the provisions of Title~II of the Social Security Act without regard to any changes in the wage base or benefit levels that take effect after that date, based on the assumption that he will continue to receive until social security retirement age compensation which would be treated as wages for purposes of the Social Security Act at the same rate as he received such compensation at the time of retirement, death, disability or termination of employment if such event precedes his attainment of social security retirement age. 1.13 "Projected Accrued Benefit" under the Trustco Retirement Plan means the Executive's Accrued Benefit under the Trustco Retirement Plan as of his Normal Retirement Date, based on Projected Earnings, Projected Final Average Earnings, Projected Primary Social Security Benefit, and Projected Years of Service. 67 1.14 "Projected Earnings" means the Executive's estimated annual earnings for a future Determination Year and is equal to Earnings, excluding bonus, for the year ending on the Valuation Date increased by (a) the assumed future bonus payments, and (b) the assumed future cost of living increases for such year. The rate of assumed future bonus payments and the rate of assumed future cost of living increases shall be determined as of each Valuation Date by the Committee. 1.15 "Projected Final Average Earnings" means the average of the highest five consecutive Determination Year's Projected Earnings out of the ten consecutive Determination Years immediately preceding the Normal Retirement Date. If the Executive is within ten years of his Normal Retirement Date, his actual Earnings, including bonuses, will be used for any Determination Year prior to the Valuation Date. Provided, however, if the Executive's Earnings for the Determination Year in which his employment with all of the Companies terminates for any reason is greater than his Earnings during the first Determination Year of the averaging period to be used, the first Determination Year Earnings shall be disregarded and the Earnings of the Executive during the Determination Year in which his employment terminates shall be taken into account. 68 1.16 "Projected Primary Social Security Benefit" means the Executive's estimated Primary Social Security Benefit as of the January~1st of the year during which he attains the social security retirement age assuming that the social security wage base and the social security cost of living increases are equal to the assumed future cost of living increases used for projecting earnings. 1.17 "Projected Total Retirement Benefit" means the Total Retirement Benefit of the Executive as of his Normal Retirement Date, based on Projected Earnings, Projected Final Average Earnings, Projected Primary Social Security Benefits, and Projected Years of Service. 1.18 "Projected Years of Service" means the completed Years of Service at the Executive's Normal Retirement Date assuming the Executive continues to work 40 hours per week from the Valuation Date to his Normal Retirement Date. 1.19 "Supplemental Account Balance" means a bookkeeping account maintained by the Companies which reflects the Executive's benefit under the Plan as calculated under Article~II herein. 1.20 "Supplemental Retirement Benefit" means the benefit calculated in accordance with Article II of this Agreement. 1.21 "Total Retirement Benefit" means, as of any Determination Date, the following: (a) 2% of the Executive's Final Average Earnings times Years of Service as of the Determination Date, up to a maximum of 40 years, less 69 (b) 50% of the Executive's Primary Social Security Benefit, less (c) The amount of the Executive's Accrued Benefit under the Trustco Retirement Plan, less (d) The amount of the Executive's accrued benefit under the Citibank, N.A. retirement plans, less (e) The amount of Supplemental Retirement Benefit previously distributed to the Executive. 1.22 "Valuation Date" means December~31 of each year. 1.23 "Years of Service" means (i)~the Executive's years of service with Citibank, N.A., commencing December~1, 1954, plus (ii)~his Years of Benefit Service, as calculated under the Trustco Retirement Plan without taking into account the maximum limit on Years of Benefit Service set forth in the Trustco Retirement Plan. 70 ARTICLE II BENEFITS 2.1 Benefit Amount. When the Executive's employment with all of the Companies is terminated, the Executive will be entitled to a benefit in an amount equal to his Supplemental Account Balance payable at such time and in such manner as provided herein. 2.2 Supplemental Account Balance at December~31, 1993. The Executive's Supplemental Account Balance at December~31, 1993, is equal to the lump sum Actuarial Equivalent of the Executive's Supplemental Retirement Benefit payable under the provisions of the Plan in effect on December~31, 1993. The Actuarial Equivalent shall be determined based on the annual Supplemental Retirement Benefit beginning on the Executive's Normal Retirement Date but based on his Final Average Earnings and Years of Service as of December~31, 1993. 2.3 Redetermination of Supplemental Account Balance on or Before Normal Retirement Date. The Executive's Supplemental Account Balance shall be redetermined on each Valuation Date and on his Normal Retirement Date. (a) The Supplemental Account Balance on any Valuation Date after December~31, 1993 is equal to: (i) the Supplemental Account Balance as of the immediately preceding Valuation Date, plus (ii) the Account Balance Increment for the Determination Year ending on the Valuation Date; less 71 (iii) the amount of his Supplemental Retirement Benefit distributed under the Plan pursuant to Section 3.4, or its successor, since the immediately preceding Valuation Date. (b) (1) The Account Balance Increment for the Determination Year ending December 31, 1994 shall be determined as of January 1, 1994 and is equal to: (i) the projected Supplemental Account Balance at Normal Retirement Date, measured as of December 31, 1993, minus (ii) the accrued pension expense as determined by the Trustco Retirement Plan actuary under the Statement of Financial Accounting Standards No. 87 as of December 31, 1993, divided by (iii) the number of years and months from December 31, 1993 to the Executive's Normal Retirement Date, minus (iv) the Supplemental Account Balance as of December 31, 1993, plus (v) the accrued pension expense as determined by the Trustco Retirement Plan actuary under the Statement of Financial Accounting Standards No. 87 as of December 31, 1993. Notwithstanding the above, the Account Balance Increment for the Determination Year ending December 31, 1994 shall not be less than zero. (2) The Account Balance Increment for any Determination Year beginning on and after January 1, 1995 and through the Determination Year in which the Executive's Normal Retirement Date occurs shall be determined on the immediately preceding Valuation Date and is equal to: 72 (i) the projected Supplemental Account Balance at Normal Retirement Date, measured as of the immediately preceding Valuation Date, minus (ii) the Supplemental Account Balance as of the immediately preceding Valuation Date, divided by (iii) the number of years and months from the immediately preceding Valuation Date to the Executive's Normal Retirement Date. Notwithstanding the above, the Account Balance Increment for any Determination Year beginning on and after January 1, 1995 shall not be less than zero. A portion of the Account Balance Increment constitutes interest which is determined by using the interest rate on 30-year Treasury securities as specified by the Commissioner of the Internal Revenue Service for the month of November of the Plan Year preceding the applicable Plan Year (or such other interest rate as may be then applied for purposes of determining the amount of a lump sum distribution, as specified in Section 1.3C of the Retirement Plan). (c) The Executive's projected Supplemental Account Balance at Normal Retirement Date is equal to the lump sum Actuarial Equivalent of: (i) his Projected Total Retirement Benefit, less 73 (ii) the amount of his Projected Accrued Benefit under the Trustco Retirement Plan; less (iii) the amount of his Supplemental Retirement Benefit previously distributed under the Plan pursuant to Section 3.4, or its successor. Section 2.4 Determination of Supplemental Account Balance after Normal Retirement Date. As of December 31, 2001, the Executive's Account balance will be frozen at it's December 31, 2001 value of Nine Million Three Hundred Seventy Eight Thousand Seventy Seven Dollars ($9,378,077.00) except for future accruals of interest. After 12/31/01, The Executive's Account Balance Increment for each Determination Year shall be equal to an interest credit equal to the Supplemental Account Balance on the prior Valuation Date multiplied by the interest rate on 30-year Treasury securities as specified by the Commissioner of the Internal Revenue Service for the month of November of the calendar year preceding the calendar year of the determination (or such other interest rate as may be then applied for purposes of determining the amount of a lump sum distribution, as specified in Section 1.3C of the Trustco Retirement Plan). 2.5 Monthly Allocation Date. The Supplemental Account Balance on the last day of any month during the Determination Year (the "Monthly Allocation Date") shall be equal to: (i) the Supplemental Account Balance as of the immediately preceding Valuation Date, plus 74 (ii) the Account Balance Increment, times the quotient of the number of months from the immediately preceding Valuation Date to the Monthly Allocation Date, divided by 12. 2.6 Reduction of Supplemental Account Balance. The Executive's Supplemental Account Balance will be reduced by the amount of any distribution made to the Executive pursuant to Sections 3.3 or 3.4. ARTICLE III PAYMENT OF BENEFITS 3.1 Except as otherwise provided in Sections 3.2 and 6.1, if the Executive's employment with all of the Companies is terminated for any reason other than retirement, Disability or death, the Executive will be entitled to his Supplemental Account Balance determined at the next Monthly Allocation Date. 3.2 If the Executive's employment with all of the Companies is terminated (a~)~by retirement, (b) by Disability, or (c)~by death, the Executive or his Beneficiary will be entitled to his Supplemental Account Balance determined at the next Monthly Allocation Date. 3.3 The Supplemental Account Balance shall be paid to the Executive or his Beneficiary in a single lump sum no later than 15 days after the amount is determined pursuant hereto. In the event of a Executive's retirement on or after Normal Retirement Date, such benefits will be paid in the form of a single lump sum payment or in a series of installments over a five year period, as elected by the Executive or Executive's Beneficiary. 75 3.4 Notwithstanding Section~3.3, any of the Companies, in its discretion, may at any time elect to distribute to the Executive or his Beneficiary a single lump sum equal to the Supplemental Account Balance as of a date specified by any of the Companies. The Actuarial Equivalent of any single lump sum distribution will be included in the amount offset under Section 2.3(c)(iii). 3.5 Notwithstanding Section 3.3, if the Executive's employment with all of the Companies is terminated for any reason, the Companies, upon the petition of the Executive, may pay to the Executive an amount equal to the Executive's Supplemental Account Balance. The Companies will not unreasonably withhold its consent to the Executive's petition under this Section 3.5. 3.6. Notwithstanding Section 3.3, if the Executive becomes disabled and petitions any of the Companies after demonstrating a financial hardship as a result of such disability, the petitioned Company will pay to the Executive an amount equal to the Executive's Supplemental Account Balance. In the event the Executive is so disabled as to be unable to care for his own affairs, the Executive's duly qualified guardian or other legal representative may petition any of the Companies on the Executive's behalf. The Committee will have the sole discretion to determine financial hardship for purposes of this Section 3.6. 3.7. In the event that the Internal Revenue Service determines that all or a portion of the benefits payable under the Plan will be subject to federal income tax prior to distribution of such benefits, any of the Companies will distribute to the Executive that portion of his benefit on which federal income tax is being imposed. 76 ARTICLE IV CLAIMS 4.1 If a claim for benefits under the Plan is denied, the Committee will provide a written notice of the denial setting forth the specific reasons for the denial, a description of any additional material or information necessary for a claimant to perfect a claim, an explanation of why such material or information is necessary, and appropriate information as to the steps to be taken for the claim to be submitted for review. A claimant may request a review of a denial. Such requests should be submitted to the Committee, in writing within 60 days after receipt of the denial notice, stating the reasons for requesting the review. A claimant may review pertinent documents and submit issues and comments in writing. A decision will be made on the review of the denial of a claim not later than 60 days after the Committee's receipt of a request for review unless special circumstances require an extension of time for processing, in which case a decision shall be rendered as soon as possible but not later than 120 days after receipt of a request for review. The decision on reivew will be in writing to the claimant and shall include specific reasons for the decision. 77 ARTICLE V MISCELLANEOUS 5.1 The Companies intend that the Plan constitute an unfunded plan maintained for the purposes of providing deferred compensation for a select group of management or highly compensated employees. 5.2 This Agreement shall not be construed as giving the Executive any right to be retained in the employ of any of the Companies. 5.3 Nothing contained in this Agreement and no action taken pursuant to the provisions of this Agreement shall create or be construed to create a trust of any kind, or a fiduciary relationship between any of the Companies and the Executive, his Beneficiary or any other person. To the extent that any person acquires the right to receive payment from any of the Companies under this Agreement, such right shall be no greater than the right of any unsecured general creditor of any of the Companies. 5.4 No benefit payable at any time under this Agreement shall be subject in any manner to alienation, sale, transfer, assignment, pledge, attachment or encumbrance of any kind. 5.5 This Agreement shall be binding upon and inure to the benefit of the Companies, their successors and assigns and the Executive and his heirs, executor, administrator and legal representatives. 5.6 All rights hereunder shall be governed by and construed according to the laws of the State of New York, except to the extent such laws are preempted by the laws of the United States of America. In the event any provision of this Agreement is held invalid, void or unenforceable, the same shall not affect, in any respect whatsoever, the validity of any other provision of this Agreement. 78 5.7 No modification of this Agreement shall be binding upon the parties hereto, or either of them, unless such modification is in writing and signed by the Companies and the Executive. 5.8. All expenses (including, without limitation, legal fees and expenses) incurred by the Executive in connection with, or in prosecuting or defending, any claim or controversy arising out of or relating to this Agreement shall be paid by any of the Companies. ARTICLE VI CHANGE IN CONTROL 6.1. Notwithstanding Section 3.3, payment to the Executive of the amount set forth in Section 3.1 for the Supplemental Account Balance shall be made 15 days prior to the date of consummation of a Change in Control or, if a Change in Control occurs without prior announcement or notice thereof, within ten days after the Change in Control. Within 30 days after the Change in Control, the Committee shall review the amount of any payments made pursuant to Article III and shall make any additional payments required if the amounts previously paid were less than the amounts provided for in Section 3.1. In the event a payment is made to a Participant as the result of an announcement constituting a Change of Control and the transaction described in such announcement is not consummated, such payment shall constitute a loan by Company to the Participant, payable to Company upon demand, with interest at the rate provided in Section 1274(d)(2)(B) of the Code commencing as of the date of payment by Company of such amount. The Company will pay a Participant a "tax gross-up payment" in respect of any taxes incurred by the Participant with respect to such loan. For purposes of this Section, the term "tax gross-up payment" means an amount such that, after the payment of taxes on such tax gross-up payment, there remains a balance sufficient to pay the taxes being reimbursed. For purposes of this Section, the term "taxes" includes taxes, penalties and interest imposed by any taxing authority. (signature page follows) 79 IN WITNESS WHEREOF, the Companies have caused this amended and restated Plan to be executed this 18th day of September, 2001. ATTEST: TRUSTCO BANK CORP NY /s/Henry C. Collins By:/s/Barton A. Andreoli Henry C. Collins Barton A. Andreoli Secretary Director ATTEST TRUSTCO BANK, NATIONAL ASSOCIATION /s/Henry C. Collins By:/s/Barton A. Andreoli Henry C. Collins Barton A. Andreoli Secretary Director AGREEMENT OF EXECUTIVE /s/Robert A. McCormick ROBERT A. McCORMICK 80 Exhibit 10(f) AMENDED AND RESTATED TRUSTCO BANK, NATIONAL ASSOCIATION, AND TRUSTCO BANK CORP NY SUPPLEMENTAL RETIREMENT PLAN 81 TABLE OF CONTENTS Page ARTICLE I DEFINITIONS.................................................1 SECTION 1.1. Actuarial Equivalent......................1 Section 1.2 Affiliate.................................2 SECTION 1.2 Bank......................................2 SECTION 1.3. Board of Directors........................2 SECTION 1.4. Cause.....................................2 SECTION 1.5. Change in Control.........................2 SECTION 1.6. Code..................................... 3 SECTION 1.7. Committee............................... 3 SECTION 1.8. Credited Years of Service............... 3 SECTION 1.9. Determination Date....................... 3 SECTION 1.9A. Disability................................4 SECTION 1.10. Earnings..................................4 SECTION 1.11. Employee..................................5 SECTION 1.12. Final Average Earnings................... 5 SECTION 1.13. Normal Retirement Date................... 5 SECTION 1.14. Participant.............................. 5 SECTION 1.15. Plan......................................5 SECTION 1.16. Plan Year.................................5 SECTION 1.17. Primary Social Security Benefit.......... 5 SECTION 1.18. Projected Accrued Benefit................ 5 SECTION 1.19. Projected Earnings....................... 6 SECTION 1.20. Projected Final Average Earnings......... 6 SECTION 1.21. Projected Primary Social Security Benefit................................ 6 SECTION 1.22. Projected Total Retirement Benefit....... 6 SECTION 1.23. Projected Years of Service............... 6 SECTION 1.24. Retirement Plan.......................... 7 SECTION 1.25. Supplemental Account Balance..............7 SECTION 1.26. Supplemental Retirement Benefit.......... 7 SECTION 1.27. Total Retirement Benefit................. 7 SECTION 1.28. Valuation Date........................... 8 ARTICLE II PARTICIPATION......................................8 ARTICLE III BENEFITS.......................................... 8 SECTION 3.1. Benefit Amount........................... 8 SECTION 3.2. Supplemental Account Balance at December~31, 1993...................... 9 SECTION 3.3. Redetermination of Supplemental Account Balance on or Before Normal Retirement Date........................ 9 SECTION 3.4. Determination of Supplemental Account Balance After Normal Retirement Date.. 10 SECTION 3.5. Monthly Allocation Date..................11 SECTION 3.6. Reduction of Supplemental Account Balance............................... 11 SECTION 3.7 Limitation on Supplemental Account............... 12 Balance 82 ARTICLE IV PAYMENT OF BENEFITS...............................13 ARTICLE V CLAIMS............................................14 ARTICLE VI AMENDMENT AND TERMINATION........................ 14 ARTICLE VII ADMINISTRATION....................................14 ARTICLE VIII MISCELLANEOUS.................................... 15 ARTICLE IX CHANGE IN CONTROL................................ 16 83 AMENDED AND RESTATED TRUSTCO BANK, NATIONAL ASSOCIATION AND TRUSTCO BANK CORP NY SUPPLEMENTAL RETIREMENT PLAN WHEREAS, Trustco Bank, National Association, a national bank duly organized and existing under the laws of the United States (hereinafter referred to as the "Bank") maintains the Trustco Bank Supplemental Retirement Plan (hereinafter referred to as the "Plan"); and WHEREAS, the Bank desires to amend and restate the Plan in its entirety, effective as of September 18, 2001; and WHEREAS, TrustCo Bank Corp NY, a New York corporation (hereinafter referred to as "TrustCo" and collectively with the Bank referred to as the "Companies") desire to adopt and participate in the Plan; NOW, THEREFORE, the Plan is hereby amended and restated in its entirety, effective as of September 18, 2001, to read as follows: ARTICLE I DEFINITIONS Except as otherwise specified herein, all capitalized terms shall have the same meanings as such terms have under the Retirement Plan of Trustco Bank, National Association. SECTION 1.1. "Actuarial Equivalent" means an amount or a benefit, as the case may be, of equivalent value as calculated below. A. Except as otherwise provided below, the determination of Actuarial Equivalent shall be based upon the following actuarial assumptions: the UP-1984 Mortality Table, set back two years, and interest at the rate of 7&1/2% per annum compounded annually. B. Prior to January 1, 1999, the present value of any benefit for purposes of determining the amount of a lump sum distribution will be equal to the present value determined using the "Applicable Interest Rate" if such rate results in larger present value than calculated using a rate of 7-1/2%. The Applicable Interest Rate is the rate or rates that would be used by the Pension Benefit Guaranty Bank for the purposes of determining the present value of a lump sum distribution on termination of a qualified retirement plan (the "PBGC Rate"), determined as of the first day of the Plan Year in which the distribution is made. 84 C. On or after January 1, 1999, the present value of any benefit for purposes of determining the amount of a lump sum distribution will be equal to the present value determined using the 1983 Group Annuitant Mortality Table weighted 50% Males, 50% Females as set forth in Revenue Ruling 95-6 and the interest rate on 30-year treasury securities as specified by the Commissioner of the Internal Revenue Service for the month of November of the Plan Year preceding the Plan Year in which the distribution is made (or such other interest rate as may be then applied for purposes of determining the amount of a lump sum distribution, as specified in Section 1.3C of the Retirement Plan) if such rate results in larger present value than calculated using the assumptions set forth in paragraph A above. In the event the actuarial assumptions are amended, the Actuarial Equivalent of a benefit on or after the change, with respect to a Participant on the date of change, shall be determined as the greater of (a) the Actuarial Equivalent of the Accrued Benefit as of the date of change computed on the old basis, or (b) the Actuarial Equivalent of the Accrued Benefit as of the date of determination computed on the new basis. SECTION 1.2. "Affiliate" means TrustCo Bank Corp NY or any subsidiary, 50% or more of the voting power of which is owned, directly or indirectly, by TrustCo Bank Corp NY or the Bank. SECTION 1.3. "Bank" has the meaning as set forth in the preamble hereto. SECTION 1.4. "Board of Directors" means the Board of Directors of Trustco Bank, National Association. SECTION 1.5. "Cause" means conduct of a Participant that involves the commission of an act of fraud, embezzlement or theft constituting a felony against any of the Companies as finally determined by a court of competent jurisdiction or an unequivocal admission by the Participant. 85 SECTION 1.6. A "Change in Control" means any of the following events: (a) any individual, corporation (other than TrustCo or the Bank, hereinafter referred to as the "Applicable Entities" or Trustco Savings Bank), partnership, trust, association, pool, syndicate, or any other entity or group of persons acting in concert becomes the beneficial owner, as that concept is defined in Rule 13d-3 promulgated by the Securities and Exchange Commission under the Securities Exchange Act of 1934, of securities of either of the Applicable Entities possessing 20% or more of the voting power for the election of directors of either of the Applicable Entities; (b) there shall be consummated any consolidation, merger or other business combination involving either of the Applicable Entities or the securities of either of the Applicable Entities in which holders of voting securities immediately prior to such consummation own, as a group, immediately after such consummation, voting securities of either of the Applicable Entities (or, if either of the Applicable Entities does not survive such transaction, voting securities of the entity or entities surviving such transaction) having 60% or less of the total voting power in an election of directors of either of the Applicable Entities (or such other surviving entity or entities); (c) during any period of two consecutive years, individuals who at the beginning of such period constitute the directors of either of the Applicable Entities cease for any reason to constitute at least a majority thereof unless the election, or nomination for election by either of the Applicable Entities' shareholders, of each new director of either of the Applicable Entities was approved by a vote of at least two-thirds of the directors of either of the Applicable Entities then still in office who were directors of either of the Applicable Entities at the beginning of any such period; (d) removal by the stockholders of all or any of the incumbent directors of either of the Applicable Entities other than a removal for cause; and (e) there shall be consummated any sale, lease, exchange or other transfer (in one transaction or a series of related transactions) of all, or substantially all, of the assets of either of the Applicable Entities to a party which is not controlled by or under common control with either of the Applicable Entities. SECTION 1.7. "Code" means the Internal Revenue Code of 1986, as amended. SECTION 1.8. "Committee" means the committee appointed by the Board of Directors to administer the Plan. 86 SECTION 1.9. "Credited Years of Service" means (i)~as of a Determination Date, a Participant's Years of Benefit Service, as calculated under the Retirement Plan without taking into account the maximum limit on Years of Benefit Service set forth in the Retirement Plan, and (ii)~as of a Participant's Normal Retirement Date, a Participant's Years of Benefit Service, as calculated under the Retirement Plan without taking into account the maximum limit on Years of Benefit Service set forth in the Retirement Plan, plus the number of Plan Years (and fractions thereof) from the Determination Date to his Normal Retirement Date. SECTION 1.10. "Determination Date" means the date of termination of employment or the date any of the Companies elects to distribute the present value of the Supplemental Retirement Benefit of the Participant or Beneficiary in a single lump sum. SECTION 1.10A. "Disability" means a mental or physical condition which (i) in the opinion of a physician mutually agreed upon by the Board of Directors and the Participant, will prevent the Participant from carrying out the material job responsibilities or duties to which the Participant was assigned at the time the disability was incurred, and (ii) is expected to last for an indefinite duration or a duration of more than six months. SECTION 1.11. "Earnings" means the calendar year earned income, wages, salaries, and fees for professional services, and other amounts received for personal services actually rendered in the course of employment with any of the Companies (including, but not limited to, commissions paid to salesmen, compensation for services on the basis of a percentage of profits, commissions on insurance premiums, tips and bonuses, and amounts paid under the Trustco Bank Executive Officer Incentive Plan and the Trustco Bank Executive Incentive Plan) paid or accrued to a Participant by the Company and excluding the following: (a)contributions by any of the Companies to this Plan or contributions by any of the Companies under a simplified employee pension plan to the extent the contributions are deductible by the Executive, or any distributions from a plan of deferred compensation; (b) amounts realized from the exercise of a nonqualified stock option, or when restricted stock (or property) held by a Participant either becomes freely transferable or is no longer subject to a substantial risk of forfeiture; (c) amounts realized from the sale, exchange or other disposition of stock acquired under a qualified stock option; (d) other amounts which received special tax benefits, or contributions made by any of the Companies (whether or not under a salary reduction agreement) toward the purchase of an annuity described in Code Section 403(b) (whether or not the amounts are actually excludable from the gross income of a Participant); and (e) amounts paid from any supplemental retirement plan maintained by any of the Companies. 87 Earnings includes any amounts contributed by any of the Companies or any related employer on behalf of a Participant pursuant to a salary reduction agreement which are not includable in the gross income of a Participant pursuant to Code Section~125, 401(a)(8), 401(k), 402(h) or 403(b). SECTION 1.12. "Employee" means any person, except Robert~A. McCormick, who is employed as an executive officer by the Bank or any of its Affiliates. SECTION 1.13. "Final Average Earnings" as of any Determin-ation Date shall be equal to the average of a Participant's highest five consecutive Plan Years of Earnings out of the 10 consecutive Plan Years immediately preceding the Determination Date. Provided, however, if a Participant's Earnings for the Plan Year in which his employment with all of the Companies terminates for any reason is greater than his Earnings during the first Plan Year of the averaging period to be used, the first Plan Year Earnings shall be disregarded and the Earnings of the Participant during the Plan Year in which his employment terminates shall be taken into account. SECTION 1.14. "Normal Retirement Date" means the first day of the month coinciding with or next following the month in which a Participant attains age~65. SECTION 1.15. "Participant" means any Employee who is selected by the Board of Directors for participation in the Plan as provided in Article~II. SECTION 1.16. "Plan" has the meaning as set forth in the preamble hereto and includes the Plan as it may be amended from time to time. SECTION 1.17. "Plan Year" means the 12 month period beginning on any January~1 and ending on the following December~31. SECTION 1.18. "Primary Social Security Benefit" means the annual amount that would be available to a Participant at social security retirement age under the provisions of Title~II of the Social Security Act without regard to any changes in the wage base or benefit levels that take effect after that date, based on the assumption that he will continue to receive until social security retirement age compensation which would be treated as wages for purposes of the Social Security Act at the same rate as he received such compensation at the time of retirement, death, disability or termination of employment if such event precedes his attainment of social security retirement age. 88 SECTION 1.19. "Projected Accrued Benefit" under the Retirement Plan means the Participant's Accrued Benefit under the Retirement Plan as of his Normal Retirement Date, based on Projected Earnings, Projected Final Average Earnings, Projected Primary Social Security Benefit, and Projected Years of Service. SECTION 1.20. "Projected Earnings" means the estimated annual earnings of a Participant for a future Plan Year and is equal to Earnings, excluding bonus, for the year ending on the Valuation Date increased by (a) the assumed future bonus payments, and (b) the assumed future cost of living increases for such year. The rate of assumed future bonus payments and the rate of assumed future cost of living increases shall be determined as of each Valuation Date by the Committee. SECTION 1.21. "Projected Final Average Earnings" means the average of the highest five consecutive Plan Year's Projected Earnings out of the 10 consecutive Plan Years immediately preceding the Normal Retirement Date. If the Participant is within 10 years of his Normal Retirement Date, his actual Earnings, including bonuses, will be used for any Plan Year prior to the Valuation Date. Provided, however, if the Participant's Earnings for the Plan Year in which his employment with all of the Companies terminates for any reason is greater than his Earnings during the first Plan Year of the averaging period to be used, the first Plan Year Earnings shall be disregarded and the Earnings of the Participant during the Plan Year in which his employment terminates shall be taken into account. SECTION 1.22. "Projected Primary Social Security Benefit" means the Participant's estimated Primary Social Security Benefit as of the January~1st of the year during which he attains the Social Security retirement age assuming that the Social Security wage base and the Social Security cost of living increases are equal to the assumed future cost of living increases used for projecting earnings. SECTION 1.23. "Projected Total Retirement Benefit" means the Total Retirement Benefit of a Participant as of his Normal Retirement Date, based on Projected Earnings, Projected Final Average Earnings, Projected Primary Social Security Benefits, and Projected Years of Service. 89 SECTION 1.24. "Projected Years of Service" means the completed Credited Years of Service at the Participant's Normal Retirement Date assuming the Participant continues to work forty (40) hours per week from the Valuation Date to his Normal Retirement Date. SECTION 1.25. "Retirement Plan" means the Retirement Plan of Trustco Bank, National Association. SECTION 1.26. "Supplemental Account Balance" means a bookkeeping account maintained by the Companies which reflects a Participant's benefit under the Plan as calculated under Article~III herein. SECTION 1.27. "Supplemental Retirement Benefit" means the benefit calculated in accordance with Article~III of the Plan. SECTION 1.28. "Total Retirement Benefit" for an individual who is a Participant in the Plan on December~31, 1993 means, as of any Determination Date, the greatest of the following formulas: (a) A career average pension equal to, for each year of employment: (i) 1.1% of the first $5,000 of Earnings, plus, (ii) 2.0% of Earnings in excess of $5,000, or (b) A pension equal to: (i) 1% times Final Average Earnings times Credited Years of Service at Normal Retirement Date up to a maximum of 40~years, times (ii) Credited Years of Service as of the Determination Date divided by Credited Years of Service at Normal Retirement Date, or (c) A pension equal to: (i) 2% times Final Average Earnings times Credited Years of Service at Normal Retirement Date up to a maximum of 40~years, less (ii) 2% times the Primary Social Security Benefit times Credited Years of Service at Normal Retirement Date up to a maximum of 25~years, times (iii) Credited Years of Service at the Determination Date divided by Credited Years of Service at Normal Retirement Date, or 90 (d) A pension equal to: (i) the Accrued Benefit under the Retirement Plan as of December~31, 1988 which is not limited by the maximum benefit limit under Code Section~415 and the maximum compensation limit under Code Section 401(a)(17), plus (ii) 1.25% times Final Average Earnings times credited Years of Service after January~1, 1989 up to a maximum of X years at the Determination Date, plus (iii) .65% times Final Average Earnings in excess of the Covered Compensation level times Credited Years of Service after January~1, 1989 up to a maximum of X years at the Determination Date. For purposes of subparagraphs~(ii) and (iii), X is equal to 40~years minus the Credited Years of service at January~1, 1989. For an individual who becomes a Participant in the Plan on or after January~1, 1994, "Total Retirement Benefit" means the formula described in subparagraph~(d) of this Section 1.28. SECTION 1.29. "Valuation Date" means December~31 of each year. ARTICLE II PARTICIPATION SECTION 2.1. Participation in the Plan shall be limited to a select group of Employees of the Companies who are management or highly compensated Employees within the meaning of Section 201(2) of the Employee Retirement Income Security Act of 1974, as amended, and who have been selected by the Board of Directors to participate in the Plan; provided, however, that Robert~A. McCormick shall not be a Participant in the Plan. SECTION 2.2. Each Employee selected by the Board of Directors to participate in the Plan shall indicate his agreement to the terms of the Plan by executing a Participation Agreement, a form of which is attached hereto as Exhibit~A. Subject to Article~VI, an Employee and any of the Companies may agree to vary the terms of the Plan as to such Employee. ARTICLE III BENEFITS SECTION 3.1. Benefit Amount. Except in the case of termination for Cause, in which event no benefit shall be payable under the Plan, if a Participant's employment with all of the Companies is terminated (a) by death or Disability, or (b) after the Participant has completed five years of Vesting Service, or (c) after the Participant has satisfied the requirements for early retirement under the Retirement Plan, the Participant will be entitled to a benefit in an amount equal to his Supplemental Account Balance payable at such time and in such manner as provided herein. 91 SECTION 3.2. Supplemental Account Balance at December~31, 1993. The Participant's Supplemental Account Balance at December~31, 1993, is equal to the lump sum Actuarial Equivalent of the Participant's Supplemental Retirement Benefit payable under the provisions of the Plan in effect on December~31, 1993. The Actuarial Equivalent shall be determined based on the annual Supplemental Retirement Benefit beginning on the Participant's Normal Retirement Date but based on his Final Average Earnings and Credited Years of Service as of December~31, 1993. SECTION 3.3. Redetermination of Supplemental Account Balance on or Before Normal Retirement Date. The Participant's Supplemental Account Balance shall be redetermined on each Valuation Date and on his Normal Retirement Date. (a) The Supplemental Account Balance on any Valuation Date after December~31, 1993 is equal to: (i) the Supplemental Account Balance as of the immediately preceding Valuation Date, plus (ii) the Account Balance Increment for the Plan Year ending on the Valuation Date; less (iii) the amount of his Supplemental Retirement Benefit distributed under the Plan pursuant to Section~4.4, or its successor, since the immediately preceding Valuation Date. (b) (1) The Account Balance Increment for the Plan Year ending December~31, 1994 shall be determined as of January~1, 1994 and is equal to: (i) the projected Supplemental Account Balance at Normal Retirement Date, measured as of December~31, 1993, minus (ii) the accrued pension expense as determined by the Retirement Plan actuary under the Statement of Financial Accounting Standards No.~87 as of December~31, 1993, divided by 92 (iii) the number of years and months from December~31, 1993 to the Participant's Normal Retirement Date, minus (iv) the Supplemental Account Balance as of December~31, 1993, plus (v) the accrued pension expense as determined by the Retirement Plan actuary under the Statement of Financial Accounting Standards No.~87 as of December~31, 1993. Notwithstanding the above, no Account Balance Increment for the Plan Year ending December~31, 1994 shall be less than zero. (2) A portion of the Account Balance Increment constitutes interest which is determined by using the interest rate on 30-year Treasury securities as specified by the Commissioner of the Internal Revenue Service for the month of November of the Plan Year preceding the applicable Plan Year (or such other interest rate as may be then applied for purposes of determining the amount of a lump sum distribution, as specified in Section 1.3C of the Retirement Plan). (c) The Participant's projected Supplemental Account Balance at Normal Retirement Date is equal to the lump sum Actuarial Equivalent of: (i) his Projected Total Retirement Benefit, less (ii) the amount of his Projected Accrued Benefit under the Retirement Plan; less (iii) the amount of his Supplemental Retirement Benefit previously distributed under the Plan pursuant to Section~4.4, or its successor. SECTION 3.4. Determination of Supplemental Account Balance After Normal Retirement Date. If a Participant remains in the employment of any of the Companies beyond his Normal Retirement Date, his Supplemental Account Balance shall be increased as of each Valuation Date subsequent to his Normal Retirement Date by an amount equal to: (a) the interest on the Supplemental Account Balance as of the immediately preceding Valuation Date (adjusted for any distributions made to the Participant in accordance with Section 4.4 since the immediately preceding Valuation Date) at the interest rate on 30-year Treasury securities as specified by the Commissioner of the Internal Revenue Service for the month of November of the Plan Year preceding the applicable Plan Year (or such other interest rate as may be then applied for purposes of determining the amount of a lump sum distribution, as specified in Section 1.3C of the Retirement Plan). 93 (b) the same percentage of Earnings as is allocated as of such Valuation Date to participants under the Profit Sharing Plan of Trustco Bank, National Association. For the Valuation Date immediately following the Participant's Normal Retirement Date, his Account Balance Increment shall be the greater of the amount determined under Section~3.3 or the amount determined under this Section~3.4. SECTION 3.5. Monthly Allocation Date. The Supplemental Account Balance on the last day of any month during the Plan Year (the "Monthly Allocation Date") shall be equal to: (a) the Supplemental Account Balance as of the immediately preceding Valuation Date, plus (b) the Account Balance Increment, times the quotient of the number of months from the immediately preceding Valuation Date to the Monthly Allocation Date, divided by 12. SECTION 3.6. Reduction of Supplemental Account Balance. A Participant's Supplemental Account Balance will be reduced by the amount of any distribution made to the Participant pursuant to Sections~4.3 or 4.4. SECTION 3.7. Limitation on Supplemental Account Balance. (a) Not withstanding the above, the Supplemental Account Balance on any Valuation Date on or after December 31, 2001 shall not exceed seven million dollars (not including the interest credits provided in Section 3.7(b)), less the Actuarial Equivalent of the amount of any previous distribution under Section 4.3 or 4.4. (b) After the Monthly Allocation Date on which the Supplemental Account Balance is limited as provided in Section 3.7(a), it shall be increased as of each subsequent Valuation Date by an amount equal to interest on the Supplemental Account Balance as of the preceding Valuation Date (adjusted for any distributions made to the Participant in accordance with Section 4.4 since the immediately preceding Valuation Date) at the interest rate on 30-year Treasury securities as specified by the Commissioner of the Internal Revenue Service for the month of November of the calendar year immediately preceding the calendar year of the determination (or such other interest rate as may be then applied for purposes of determining the amount of a lump sum distribution, as specified in Section 1.3C of the Retirement Plan), prorated for periods of less than one year. 94 ARTICLE IV PAYMENT OF BENEFITS SECTION 4.1. Except in the case of termination for Cause, in which event no benefit shall be payable under the Plan, and except as otherwise provided in Sections~4.2 and 9.1, if a Participant's employment with all of the Companies is terminated (a)~after the Participant has completed five years of Vesting Service, or (b)~after the Participant has satisfied the requirements for early retirement under the Retirement Plan, the Participant will be entitled to his Supplemental Account Balance determined at the next Monthly Allocation Date. SECTION 4.2. If a Participant's employment with all of the Companies is terminated (a)~by retirement, (b)~by Disability, or (c)~by death, the Participant or his Beneficiary will be entitled to his Supplemental Account Balance determined at the next Monthly Allocation Date. SECTION 4.3. The Supplemental Account Balance shall be paid to the Participant or his Beneficiary in a single lump sum no later than 15 days after the amount is determined pursuant hereto. In the event of a Participant's retirement on or after Normal Retirement Date, such benefits will be paid in the form of a single lump sum payment or in a series of installments over a five year period, as elected by the Participant or Participant's Beneficiary. SECTION 4.4. Notwithstanding Section~4.3, any of the Companies, in its discretion, may at any time elect to distribute to a Participant or his Beneficiary a single lump sum equal to the Supplemental Account Balance as of a date specified by the electing Company. The Actuarial Equivalent of any single lump sum distribution will be included in the amount offset under Section 3.3(c)(iii). SECTION 4.6. Notwithstanding Section~4.3, if a Participant becomes disabled and petitions any of the Companies after demonstrating a financial hardship as a result of such disability, the petitioned Company will pay to the Participant an amount equal to the Participant's Supplemental Account Balance. In the event the Participant is so disabled as to be unable to care for his own affairs, the Participant's duly qualified guardian or other legal representative may petition any of the Companies on the Participant's behalf. The Committee will have the sole discretion to determine financial hardship for purposes of this Section~4.6. 95 SECTION 4.7. In the event that the Internal Revenue Service determines that all or a portion of the benefits payable under the Plan will be subject to federal income tax prior to distribution of such benefits, any of the Companies will distribute to the Participant that portion of his benefit on which federal income tax is being imposed. ARTICLE V CLAIMS SECTION 5.1. If a claim for benefits under the Plan is denied, the Committee will provide a written notice of the denial setting forth the specific reasons for the denial, a description of any additional material or information necessary for a claimant to perfect a claim, and an explanation of why such material or information is necessary and appropriate information as to the steps to be taken for the claim to be submitted for review. A claimant may request a review of a denial. Such requests should be submitted to the Committee, in writing within 60~days after receipt of the denial notice, stating the reasons for requesting the review. A claimant may review pertinent documents and submit issues and comments in writing. A decision will be made on the review of the denial of a claim not later than 60~days after the Committee's receipt of a request for review unless special circumstances require an extension of time for processing, in which case a decision shall be rendered as soon as possible but not later than 120~days after receipt of a request for review. The decision on review will be in writing to the claimant and shall include specific reasons for the decision. ARTICLE VI AMENDMENT AND TERMINATION SECTION 6.1. The Board of Directors may amend or terminate the Plan at any time; provided, however, that no such amendment or termination shall have the effect of reducing a Participant's benefit accrued under the Plan as of the date of such amendment or termination and the Participant shall be entitled to receive such benefit as provided in Article~III. ARTICLE VII ADMINISTRATION SECTION 7.1. The Plan shall be administered by the Committee in accordance with its terms, for the exclusive benefit of Participants. The powers and duties of the Committee shall be similar to those powers and duties granted to the Plan Administrator of the Retirement Plan. Any interpretation or construction of Plan terms or any determination by the Committee with respect to Plan benefits, etc. shall be conclusive and binding with respect to Participants and all other persons. All determinations of the Committee must be made in the good faith exercise of the duties of the Committee members under the Plan and must have a sound, rational basis, which such determinations, and the basis therefor, must be recorded in writing and maintained by the Committee. 96 ARTICLE VIII MISCELLANEOUS SECTION 8.1. The Company intends that the Plan constitute an unfunded plan maintained for the purposes of providing deferred compensation for a select group of management or highly compensated employees. SECTION 8.2. Nothing contained in this Plan and no action taken pursuant to the provisions of this Plan shall give the Participant the right to be retained in the employ of any of the Companies or interfere with the right of any of the Companies to discharge the Participant at any time, nor shall it give any of the Companies the right to require the Participant to remain in their employ or interfere with the Participant's right to terminate his employment at any time. SECTION 8.3. No benefit payable at any time under this Plan shall be subject in any manner to alienation, sale, transfer, assignment, pledge, attachment or encumbrance of any kind. SECTION 8.4. All rights hereunder shall be governed by and construed according to the laws of the State of New York, except to the extent such laws are preempted by the laws of the United States of America. In the event any provision of this Plan is held invalid, void or unenforceable, the same shall not affect, in any respect whatsoever, the validity of any other provision of this Plan. SECTION 8.5. Nothing contained in this Plan and no action taken pursuant to the provisions of this Plan shall create or be construed to create a trust of any kind or a fiduciary relationship between any of the Companies and the Participant or any other person. To the extent that any person acquires the right to receive payment from any of the Companies under this Plan, such right shall be no greater than the right of any unsecured general creditor of any of the Companies. SECTION 8.6. The terms of this Plan shall be binding upon and inure to the benefit of the Companies, their successors and assigns, and the Participant and his heirs and legal representatives. 97 SECTION 8.7. If a Participant becomes entitled to a distribution of benefits under the Plan, and if at such time the Participant has outstanding any debt, obligation, or other liability representing an amount owing to any of the Companies, then the appropriate Company may offset such amount so owing against the amount of benefits otherwise distributable. Such determination shall be made by the Committee. SECTION 8.8. Each of the Companies shall, to the extent permitted by law, have the right to deduct from any payments of any kind with respect to the benefit otherwise due to the Participant any Federal, state or local taxes of any kind required by law to be withheld from such payments. SECTION 8.9. All expenses (including, without limitation, legal fees and expenses) incurred by a Participant in connection with, or in prosecuting or defending, any claim or controversy arising out of or relating to the Plan shall be paid by any of the Companies. ARTICLE IX CHANGE IN CONTROL SECTION 9.1. Notwithstanding Section 4.3, payment to a Participant of the amount set forth in Section 4.1 for the Supplemental Account Balance shall be made 15 days prior to the date of consummation of a Change in Control or, if a Change in Control occurs without prior announcement or notice thereof, within ten days after the Change in Control. Within 30 days after the Change in Control, the Committee shall review the amount of any payments made pursuant to Article IV and shall make any additional payments required if the amounts previously paid were less than the amounts provided for in Section 4.1. In the event a payment is made to a Participant as the result of an announcement constituting a Change of Control and the transaction described in such announcement is not consummated, such payment shall constitute a loan by Company to the Participant, payable to Company upon demand, with interest at the rate provided in Section 1274(d)(2)(B) of the Code commencing as of the date of payment by Company of such amount. The Company will pay a Participant a "tax gross-up payment" in respect of any taxes incurred by the Participant with respect to such loan. For purposes of this Section, the term "tax gross-up payment" means an amount such that, after the payment of taxes on such tax gross-up payment, there remains a balance sufficient to pay the taxes being reimbursed. For purposes of this Section, the term "taxes" includes taxes, penalties and interest imposed by any taxing authority. (signature page follows) 98 IN WITNESS WHEREOF, the Companies have caused this amended and restated Plan to be executed this 18th day of September, 2001. ATTEST: TRUSTCO BANK CORP NY /s/Henry C. Collins By:/s/Robert A. McCormick Henry C. Collins Robert A. McCormick Secretary Chairman, President, CEO ATTEST TRUSTCO BANK, NATIONAL ASSOCIATION /s/Henry C. Collins By:/s/Robert A. McCormick Henry C. Collins Robert A. McCormick Secretary Chairman, President, CEO 99 EXHIBIT A TRUSTCO BANK SUPPLEMENTAL RETIREMENT PLAN PARTICIPATION AGREEMENT THIS AGREEMENT is made as of September 18, 2001 between Trustco Bank, National Association ("Bank") and _________ ______________________ ("Participant"). The Companies and the Participant mutually agree as follows: 1. The Participant has received a copy of the Trustco Bank Supplemental Retirement Plan ("Plan") and has read and understands the Plan. 2. By completion of this Agreement, the Participant agrees to comply with the terms of the Plan in all respects. 3. All provisions of the Plan are hereby made a part of this Agreement. 4. The following special provisions are applicable to the Participant's participation in the Plan: _______________________ _________________________________________________________________ _________________________________________________________________ _________________________________________________________________ TRUSTCO BANK, NATIONAL ASSOCIATION _____________________ By: ____________________________________ Date Title: _________________________________ _____________________ ________________________________________ Date Participant PARTICIPANTS AS FOLLOWS: ROBERT T. CUSHING, SENIOR VICE PRESIDENT ROBERT J. MCCORMICK, SENIOR VICE PRESIDENT NANCY A.. MCNAMARA, SENIOR VICE PRESIDENT 100 Exhibit 10(g) AMENDED AND RESTATED TRUSTCO BANK CORP NY PERFORMANCE BONUS PLAN September 18, 2001 101 TRUSTCO BANK CORP NY PERFORMANCE BONUS PLAN TABLE OF CONTENTS
ARTICLE I, DEFINITIONS............................................................................................1 ARTICLE II, ADMINISTRATION........................................................................................4 ARTICLE III, GRANTS...............................................................................................4 ARTICLE IV, PERFORMANCE BONUS UNITS...............................................................................5 ARTICLE V, VESTING OF PERFORMANCE BONUS UNITS.....................................................................6 ARTICLE VI, PAYMENT OF PERFORMANCE BONUS UNITS....................................................................6 ARTICLE VII, VALUATION OF PERFORMANCE BONUS UNITS.................................................................8 ARTICLE VIII, CHANGES IN CAPITAL AND CORPORATE STRUCTURE..........................................................8 ARTICLE IX, NONTRANSFERABILITY....................................................................................9 ARTICLE X, WITHHOLDING............................................................................................9 ARTICLE XI, VOTING AND DIVIDEND RIGHTS...........................................................................10 ARTICLE XII, CLAIMS..............................................................................................10 ARTICLE XIII, MISCELLANEOUS PROVISIONS...........................................................................11 ARTICLE XIV, AMENDMENT OF THE PLAN...............................................................................13 ARTICLE XV, EFFECTIVENESS AND TERMS OF PLAN......................................................................13
102 AMENDED AND RESTATED TRUSTCO BANK CORP NY PERFORMANCE BONUS PLAN WHEREAS, TrustCo Bank Corp NY (hereinafter referred to as the "Company") desires to provide a performance bonus to a select group of management or highly compensated employees of the Company and its subsidiaries in the event of a change in control of the Company, which is based upon the appreciation in the value of the common stock of the Company; and WHEREAS, the Company maintains the TrustCo Bank Corp NY Performance Bonus Plan (hereinafter referred to as the "Plan"); and WHEREAS, the Company desires to amend and restate the Plan in its entirety, effective as of September 18, 2001; NOW, THEREFORE, the Company does hereby amend and restate the Plan in its entirety, effective as of September 18, 2001, to read as follows: ARTICLE I DEFINITIONS Section 1.1 "Beneficiary" means the person or persons designated by a Participant in writing to receive any benefits under this Plan upon the Participant's death. If a Participant fails to designate a Beneficiary, if no such Beneficiary is living upon the death of such Participant, or if such designation is legally ineffective, then "Beneficiary" shall mean the trustee of the Participant's revocable living trust, and if none the trustee of the Participant's testamentary trust, and if none the personal representative of the Participant's estate. Section 1.2 "Cause" means conduct of a Participant that involves the commission of an act of fraud, embezzlement or theft constituting a felony against the Company as finally determined by a court of competent jurisdiction or an unequivocal admission by the Participant. Section 1.3 A "Change in Control" means any of the following events: (a) any individual, corporation (other than the Company or Trustco Bank, National Association, hereinafter collectively referred to as the "Companies" or Trustco Savings Bank), partnership, trust, association, pool, syndicate, or any other entity or group of persons acting in concert becomes the beneficial owner, as that concept is defined in Rule 13d-3 promulgated by the Securities and Exchange Commission under the Securities Exchange Act of 1934, of securities of either of the Companies possessing 20% or more of the voting power for the election of directors of either of the Companies; (b) there shall be consummated any consolidation, merger or other business combination involving either of the Companies or the securities of either of the Companies in which holders of voting securities immediately prior to such consummation own, as a group, immediately after such consummation, voting securities of either of the Companies (or, if either of the Companies does not survive such transaction, voting securities of the entity or entities surviving such transaction) having 60% or less of the total voting power in an election of directors of either of the Companies (or such other surviving entity or entities); (c) during any period of two consecutive years, individuals who at the beginning of such period constitute the directors of either of the Companies cease for any reason to constitute at least a majority thereof unless the election, or nomination for election by either of the Companies' shareholders, of each new director of either of the Companies was approved by a vote of at least two-thirds of the directors of either of the Companies then still in office who were directors of either of the Companies at the beginning of any such period; (d) removal by the stockholders of all or any of the incumbent directors of either of the Companies other than a removal for cause; and (e) there shall be consummated any sale, lease, exchange or other transfer (in one transaction or a series of related transactions) of all, or substantially all, of the assets of either of the Companies to a party which is not controlled by or under common control with either of the Companies. 103 Section 1.4 "Committee" means the Stock Option Committee of the board of directors of the Company. Section 1.5 "Company" has the meaning as set forth in the preamble hereto. Section 1.6 "Participant" means a key employee of the Company or a subsidiary of the Company who is designated by the Committee as eligible to participate in the Plan. An individual who has an Account in the Plan and whose employment with the Company terminates for reasons other than Cause within one year prior to a Change in Control will continue to be a Participant in the Plan. Section 1.7 "Performance Bonus Unit Account" or "Account" means the account established on behalf of each Participant in the Plan in accordance with Section 4.1 herein. Section 1.8 "Performance Bonus Unit" means a unit granted pursuant to Section 3.1 herein, the value of which is based upon the appreciation in value of the common stock of the Company. Section 1.9 "Plan" has the meaning as set forth in the preamble hereto and includes the Plan as it may be amended from time to time. 104 ARTICLE II ADMINISTRATION Section 2.1 The Plan shall be administered by the Committee. Subject to the provisions of the Plan, the Committee shall have exclusive power to select the key employees to be granted Performance Bonus Units, to determine the number of Performance Bonus Units to be granted to each key employee selected and to determine the time or times when Performance Bonus Units will be granted; provided, however, that the individuals designated for participation will be from a select group of management or highly compensated employees. The authority granted to the Committee by the preceding sentence will be exercised based upon recommendations received from the management of the Company. The Committee shall have authority to interpret the Plan, to adopt and revise rules and regulations relating to the Plan, to determine the conditions subject to which any awards may be made or payable, and to make any other determinations which it believes necessary or advisable for the administration of the Plan. Determinations by the Committee shall be made by a majority vote. All determinations of the Committee must be made in the good faith exercise of the duties of the Committee members under the Plan and must have a sound, rational basis, which such determinations, and the basis therefor, must be recorded in writing and maintained by the Committee. ARTICLE III GRANTS Section 3.1 Performance Bonus Units shall be granted to such key employees of the Company and its subsidiaries as the Committee shall determine. The maximum number of Performance Bonus Units that may be awarded under the Plan shall not exceed an aggregate of 3,345,932 units. (The original number of Performance Bonus Units available to be awarded was 1,000,000, which number has been adjusted to reflect adjustments pursuant to Section 8.1 hereof.) If any Performance Bonus Unit awarded under the Plan shall be forfeited or canceled, such Performance Bonus Unit may again be awarded under the Plan. Performance Bonus Units shall be granted at such time or times and shall be subject to such terms and conditions, in addition to the terms and conditions set forth in the Plan, as the Committee shall determine. 105 ARTICLE IV PERFORMANCE BONUS UNITS Section 4.1 Performance Bonus Units granted to a Participant shall be credited to a Performance Bonus Unit Account established and maintained for such Participant. The Account of a Participant shall be the record of Performance Bonus Units granted to him under the Plan, is solely for accounting purposes and shall not require a segregation of any Company assets. Each Performance Bonus Unit shall be valued by the Committee, in the manner provided in Article VII, as of the date of grant thereof. Each grant of Performance Bonus Units under the Plan to a Participant and the value of such Performance Bonus Units as of the date of grant shall be communicated by the Committee in writing to the Participant within 30 days after the date of grant. ARTICLE V VESTING OF PERFORMANCE BONUS UNITS Section 5.1 Performance Bonus Units granted to a Participant shall become vested upon the earlier of (i) 15 days prior to the scheduled date of consummation of a Change in Control or (ii) if not announced, on the date of consummation of a Change in Control, or (iii) the Participant's termination of employment with the Company for reasons other than Cause within one year prior to a Change in Control. 106 ARTICLE VI PAYMENT OF PERFORMANCE BONUS UNITS Section 6.1 Upon a Change in Control each Participant shall be entitled to receive from the Company an amount, with respect to each Performance Bonus Unit in the Participant's Account, determined as follows: (i) the value (as determined by the Committee pursuant to Article VII) of each Performance Bonus Unit in the Participant's Account, as of the date of the Change in Control, (ii) reduced by the value (as determined pursuant to Article VII) of such Performance Bonus Unit as of the date of grant thereof to the Participant. Section 6.2 Payment to a Participant of the amount set forth in Section 6.1 for Performance Bonus Units shall be made 15 days prior to the date of consummation of a Change in Control or, if a Change in Control occurs without prior announcement or notice thereof, within ten days after the Change in Control. Within 30 days after the Change in Control, the Committee shall review the amount of any payments made pursuant to Article VI and shall make any additional payments required if the amounts previously paid were less than the amounts provided for in Section 6.1. In the event a payment is made to a Participant as the result of an announcement constituting a Change of Control and the transaction described in such announcement is not consummated, such payment shall constitute a loan by Company to the Participant, payable to Company upon demand, with interest at the rate provided in Section 1274(d)(2)(B) of the Code commencing as of the date of payment by Company of such amount. The Company will pay a Participant a "tax gross-up payment" in respect of any taxes incurred by the Participant with respect to such loan. For purposes of this Section, the term "tax gross-up payment" means an amount such that, after the payment of taxes on such tax gross-up payment, there remains a balance sufficient to pay the taxes being reimbursed. For purposes of this Section, the term "taxes" includes taxes, penalties and interest imposed by any taxing authority. 107 Section 6.3 In the event the benefits paid to the Participant under this Plan or any other plan or agreement are subject to the excise tax imposed by Section 4999 of the Internal Revenue Code of 1986 (the "Excise Tax"), then the Company will pay to the Participant, within 10 days after the date the Excise Tax is determined to be due, an additional amount ("Gross Up") such that the net amount retained by the Participant after deduction of (i) any Excise Tax on the benefits under the Plan and any other benefits subject to the Excise Tax, and (ii) any Federal, State and local taxes and Excise Tax upon the payments provided for in this Section 6.3, shall be equal to the benefits under the Plan. For purposes of determining the amount of the Gross Up, the Participant shall be deemed to pay Federal, State and local taxes at the highest marginal rate of taxation in the calendar year in which the payment of the benefits under the Plan are to be made. State and local taxes shall be determined based upon the state and locality of the Participant's domicile upon a Change in Control and such other taxes payable to any other state or locality. The determination of whether such Excise Tax is payable and the amount thereof shall be based upon the opinion of tax counsel selected by the Company and acceptable to the Participant. If such opinion is not finally accepted by the Internal Revenue Service upon audit, then appropriate adjustments shall be computed (without interest but with Gross Up, if applicable) by such tax counsel based upon the final amount of the Excise Tax so determined. The adjusted amount shall be paid by the appropriate party in one lump cash sum within 30 days of such computation. 108 ARTICLE VII VALUATION OF PERFORMANCE BONUS UNITS Section 7.1 Except as provided in Section 7.2, for all purposes of the Plan, the value of a Performance Bonus Unit on a date of grant pursuant to Section~3.1 or upon the date of a Change in Control pursuant to Section~6.1 shall mean the closing price for shares of Company common stock on the applicable date as reported on the NASDAQ or such other system as may supersede it, and, if no such price is reported for the day of grant, the value of a Performance Bonus Unit shall be determined by reference to such price on the next preceding day on which such price was reported. If the Stock is listed on an established stock exchange or exchanges, the value of a Performance Bonus Unit shall be deemed to be the closing price for shares of Company common stock on the applicable date on such stock exchange or exchanges or, if no sale of Stock has been made on any stock exchange that day, the value of a Performance Bonus Unit shall be determined by reference to such price for the next preceding day on which a sale occurred. In the event that no such price is available, then the value of a Performance Bonus Unit shall be determined by the Committee in good faith. Section 7.2 In the case of a Change in Control defined in Section 1.3(b) herein, the value of a Performance Bonus Unit on an applicable determination date will be based upon the value of the consideration received or to be received by shareholders of the Company in connection with such Change in Control. Within 30 days after the Change in Control, the Companies shall review the amount of any payments made pursuant to Section 6 and shall make any additional payments required. 109 ARTICLE VIII CHANGES IN CAPITAL AND CORPORATE STRUCTURE Section 8.1 In the event of any change in the outstanding shares of common stock of the Company by reason of an issuance of additional shares, recapitalization, reclassification, reorganization, stock split, reverse stock split, combination of shares, stock dividend or similar transaction, the Committee shall proportionately adjust, in an equitable manner, the number of Performance Bonus Units held by Participants under the Plan. The foregoing adjustment shall be made in a manner that will cause the relationship between the aggregate appreciation in outstanding common stock and earnings per share of the Company and the increase in value of each Performance Bonus Unit granted hereunder to remain unchanged as a result of the applicable transaction. ARTICLE IX NONTRANSFERABILITY Section 9.1 Performance Bonus Units granted under the Plan, and any rights and privileges pertaining thereto, may not be transferred, assigned, pledged or hypothecated in any manner, by operation of law or otherwise, other than by will or by the laws of descent and distribution, and shall not be subject to execution, attachment or similar process. In the event of a Participant's death, payment of any amount due under the Plan shall be made to the Participant's Beneficiary. 110 ARTICLE X WITHHOLDING Section 10.1 The Company shall have the right to deduct from all amounts paid pursuant to the Plan any taxes required by law to be withheld with respect to such awards. ARTICLE XI VOTING AND DIVIDEND RIGHTS Section 11.1 Except as provided under Section~8.1, no Participant shall be entitled to any voting rights, to receive any dividends, or to have his Account credited or increased as a result of any dividends or other distribution with respect to the common stock of the Company. 111 ARTICLE XII CLAIMS Section 12.1 If a claim for benefits under the Plan is denied, the Committee will provide a written notice of the denial setting forth the specific reasons for the denial, a description of any additional material or information necessary for a claimant to perfect a claim, an explanation of why such material or information is necessary and appropriate and information as to the steps to be taken for the claim to be submitted for review. A claimant may request a review of a denial. Such request should be submitted to the Committee in writing, within 60 days after receipt of the denial notice stating the reasons for requesting the review. A claimant may review pertinent documents and submit issues and comments in writing. A decision will be made on the review of the denial of a claim not later than 60 days after the Committee's receipt of a request for review unless special circumstances require an extension of time for processing, in which case a decision shall be rendered as soon as possible but not later than 120 days after receipt of a request for review, provided that the claimant is given written notice of the extension of time within the original 60 day period. The decision on review will be in writing to claimant and shall include specific reasons for the decision. ARTICLE XIII MISCELLANEOUS PROVISIONS Section 13.1 No employee or other person shall have any claim or right to be granted an award under the Plan. Neither the Plan nor any action taken hereunder shall be construed as giving any employee any right to be retained in the employ of the Company. Section 13.2 The Plan shall at all times be entirely unfunded and no provision shall at any time be made with respect to segregating assets of the Company for payment of any benefits hereunder. No Participant or other person shall have any interest in any particular assets of the Company by reason of the right to receive a benefit under the Plan and any such Participant or other person shall have only the rights of a general unsecured creditor of the Company with respect to any rights under the Plan. Section 13.3 Notwithstanding the provisions of Section 13.2, the Company may in its discretion make contributions to a rabbi trust for the purpose of accumulating assets to satisfy its obligations hereunder; provided, however, that upon a Change in Control, the Company will make contributions to a rabbi trust in an amount that is sufficient to pay each Plan participant or beneficiary the benefits to which Plan participants or their beneficiaries would be entitled pursuant to the terms of the Plan as of the date of the Change in Control. For purposes of this Section 13.3, the term "Change in Control" will include (i) an announcement, including but not limited to, a press release, public statement, or filing with federal or state securities regulators, of a transaction that would constitute a Change in Control as defined in Section 1.3 herein and (ii) the execution of a definitive agreement expressing the intent to accomplish any consolidation, merger or other business combination involving the Company or the securities of the Company described in Section 1.3(b) herein. At all times the assets of the rabbi trust shall remain subject to the general creditors of the Company. Section 13.4 Except when otherwise required by the context, any masculine terminology in this document shall include the feminine, and any singular terminology shall include the plural. 112 ARTICLE XIV AMENDMENT OF THE PLAN Section 14.1 The board of directors of the Company may alter or amend the Plan from time to time without obtaining the approval of the stockholders of the Company. No amendment to the Plan may alter, impair or reduce the number of Performance Bonus Units granted under the Plan prior to the effective date of such amendment or any vesting or payment provisions with respect thereto without the written consent of any affected Participant. 113 ARTICLE XV EFFECTIVENESS AND TERMS OF PLAN Section 15.1 The effective date of the Plan as originally adopted shall be May 19, 1997 and the effective date of the Plan as amended and restated shall be September 18, 2001. The Committee may at any time terminate the Plan. Upon termination of the Plan, payments shall be made with respect to Performance Bonus Units granted prior to the date of termination. In the event of an announcement, including but not limited to, a press release, public statement, or filing with federal or state securities regulators, of a transaction that would constitute a Change in Control, the Plan shall not be terminated without Participant approval prior to the consummation of the Change in Control. IN WITNESS WHEREOF, the Company has caused this amended and restated Plan to be executed this 18th day of September, 2001. TRUSTCO BANK CORP NY By: /s/Robert A. McCormick Name: Robert A. McCormick Title: Chairman, President, CEO 114 Exhibit 10(h) AMENDED AND RESTATED TRUSTCO BANK, NATIONAL ASSOCIATION EXECUTIVE OFFICER INCENTIVE PLAN September 18, 2001 115 AMENDED AND RESTATED TRUSTCO BANK, NATIONAL ASSOCIATION EXECUTIVE OFFICER INCENTIVE PLAN TABLE OF CONTENTS Page No. ARTICLE I, DEFINITIONS 1 ARTICLE II, PARTICIPATION 5 ARTICLE III, INCENTIVE AWARDS 6 ARTICLE IV, DEFERRAL OF INCENTIVE AWARDS 7 ARTICLE V, PAYMENT OF DEFERRED INCENTIVE AWARDS 8 ARTICLE VI, CLAIMS 9 ARTICLE VII, AMENDMENT AND TERMINATION 10 ARTICLE VIII, ADMINISTRATION 10 ARTICLE IX, MISCELLANEOUS 10 116 AMENDED AND RESTATED TRUSTCO BANK, NATIONAL ASSOCIATION EXECUTIVE OFFICER INCENTIVE PLAN WHEREAS, Trustco Bank, National Association (herein referred to as the "Bank") maintains the Trustco Bank Executive Officer Incentive Plan (herein referred to as the "Plan"); and WHEREAS, the Bank desires to amend the Plan and to restate the Plan in its entirety, effective as of September 18, 2001; NOW, THEREFORE, the Bank does hereby amend and restate the Plan in its entirety, effective as of September 18, 2001, to read as follows: ARTICLE I DEFINITIONS Section 1.1. "Bank" has the meaning as set forth in the preamble hereto. Section 1.2. "Base Salary" means the annual salary payable to a Participant, including deferrals under Code Section 125 and exclusive of any bonuses, incentive awards, plan contributions or any other fringe benefit payable during the Plan Year. Section 1.3. "Beneficiary" means the person or persons designated by a Participant in writing to receive any benefits under this Plan upon the Participant's death. If a Participant fails to designate a Beneficiary, if no such Beneficiary is living upon the death of such Participant, or if such designation is legally ineffective, then "Beneficiary" shall mean the trustee of the Participant's revocable living trust, and if none the trustee of the Participant's testamentary trust, and if none the personal representative of the Participant's estate. 117 Section 1.4. "Board of Directors" means the Board of Directors of TrustCo Bank Corp NY. Section 1.5. "Cause" means conduct of a Participant that involves the commission of an act of fraud, embezzlement or theft constituting a felony against the Bank as finally determined by a court of competent jurisdiction or an unequivocal admission by the Participant. Section 1.6. A "Change in Control" means any of the following events: (a) any individual, corporation (other than TrustCo Bank Corp NY or the Bank, hereinafter collectively referred to as the "Companies" or Trustco Savings Bank), partnership, trust, association, pool, syndicate, or any other entity or group of persons acting in concert becomes the beneficial owner, as that concept is defined in Rule 13d-3 promulgated by the Securities and Exchange Commission under the Securities Exchange Act of 1934, of securities of either of the Companies possessing 20% or more of the voting power for the election of directors of either of the Companies; (b) there shall be consummated any consolidation, merger or other business combination involving either of the Companies or the securities of either of the Companies in which holders of voting securities immediately prior to such consummation own, as a group, immediately after such consummation, voting securities of either of the Companies (or, if either of the Companies does not survive such transaction, voting securities of the entity or entities surviving such transaction) having 60% or less of the total voting power in an election of directors of either of the Companies (or such other surviving entity or entities); (c) during any period of two consecutive years, individuals who at the beginning of such period constitute the directors of either of the Companies cease for any reason to constitute at least a majority thereof unless the election, or nomination for election by either of the Companies' shareholders, of each new director of either of the Companies was approved by a vote of at least two-thirds of the directors of either of the Companies then still in office who were directors of either of the Companies at the beginning of any such period; (d) removal by the stockholders of all or any of the incumbent directors of either of the Companies other than a removal for cause; and (e) there shall be consummated any sale, lease, exchange or other transfer (in one transaction or a series of related transactions) of all, or substantially all, of the assets of either of the Companies to a party which is not controlled by or under common control with either of the Companies. 118 Section 1.7. "Code" means the Internal Revenue Code of 1986, as amended. Section 1.8. "Committee" means the committee appointed by the Board of Directors to administer the Plan. Section 1.9. "Deferred Compensation Account" means the bookkeeping account established for each Participant pursuant to Section 4.2 herein. Section 1.10. "Disability" means a mental or physical condition which (i) in the opinion of a physician mutually agreed upon by the Board of Directors and the Participant, will prevent the Participant from carrying out the material job responsibilities or duties to which the Participant was assigned at the time the disability was incurred, and (ii) is expected to last for an indefinite duration or a duration of more than six months. Section 1.11. "Incentive Award" means the awards made pursuant to Section 3.1 herein. Section 1.12. "Net Income" means net income of TrustCo Bank Corp NY exclusive of any related restructure charges directly in conjunction with a merger or acquisition or any other Change in Control. Section 1.13. "Participant" means any executive officer of the Bank or an affiliate who is approved by the Board of Directors for participation in the Plan as provided in Article~II. Section 1.14. "Plan" has the meaning as set forth in the preamble hereto and includes the Plan as it may be amended from time to time. Section 1.15. "Plan Year" means the 12 month period beginning on any January~1 and ending on the following December~31. 119 Section 1.16. "Retirement" means termination on or after the earliest retirement date specified in the Retirement Plan of Trustco Bank, National Association. Section 1.17. "Return on Equity" means Net Income divided by the sum of Total Shareholder Equity exclusive of mark-to-market adjustments for securities minus any equity transaction directly in conjunction with a merger or acquisition. Section 1.18. "Total Shareholder Equity" means total equity of TrustCo Bank Corp NY exclusive of any equity transactions directly in conjunction with a merger or acquisition. ARTICLE II PARTICIPATION Section 2.1. Prior to each Plan Year, the Chief Executive Officer of the Bank will present to the Board of Directors a list of the executive officer positions recommended for participation in the Plan for the Plan Year. The Board of Directors shall act upon these recommendations and inform executive officers of their selection prior to the beginning of the Plan Year. Section 2.2. Subject to the provisions of Sections 2.3, 2.4, 2.5 and 2.6 herein, individuals assigned to a position designated for participation in the Plan during the course of a Plan Year will be eligible for receipt of Incentive Awards even if they are in such positions only part of the Plan Year. The Incentive Award to such Participants will be prorated based upon the number of full calendar months of service in the participating position. A Participant shall be 100% vested at all times in each Incentive Award made to such Participant. 120 Section 2.3. A Participant who terminates employment due to Disability or Retirement will be entitled to an Incentive Award for the Plan Year based upon the portion of the Base Salary actually paid to such Participant during the Plan Year in which he terminates. Section 2.4. A Participant who dies prior to the end of the Plan Year will be entitled to an Incentive Award for the Plan Year as calculated under Section~3.1 herein. Section 2.5. A Participant who terminates employment prior to the end of a Plan Year for reasons other than death, Disability or Retirement, will cease to be a Participant in the Plan as of the date of termination of employment and will forfeit all rights to Incentive Awards accrued during the Plan Year in which the termination of employment occurs. Section 2.6. A Participant who terminates employment within 12 months prior to or within two years after a Change in Control will be entitled to a pro rata portion of Participant's projected or actual Incentive Award for the Plan Year based upon the portion of the Base Salary actually paid to such Participant during the Plan Year in which the Participant terminates. In the event of a Change in Control the Participant's Incentive Award shall not be less than the pro rated portion for the immediately preceding calendar year. A Participant's pro rata portion of Participant's Incentive Award shall be payable to the Participant or the Participant's Beneficiary in a single lump sum no later than 15 days prior to the date of consummation of a Change in Control or, if a Change in Control occurs without prior announcement or notice thereof, within 10 days after the Change in Control. 121 ARTICLE III INCENTIVE AWARDS Section 3.1. A Participant will be entitled to an Incentive Award for each Plan Year in which the Return on Equity of TrustCo Bank Corp NY equals or exceeds 14%. The Incentive Award will be an amount equal to his Base Salary multiplied by a bonus percentage based on the Return on Equity of TrustCo Bank Corp NY as set forth in the following table: Return on Equity Bonus Percentage 14% 40% 15% 50% 16% 60% 17% 75% 18% 90% 19% 105% 20% 125% ------------------------------------------------------------------------------- The bonus percentage will be further increased by 15% for each percentage point the Return on Equity of TrustCo Bank Corp NY exceeds 20%. ------------------------------------------------------------------------------- 122 Section 3.2. The Incentive Award for a Plan Year will be determined by the Board of Directors following a report to the Board of Directors made no earlier than the December meeting of the Board of Directors for the Plan Year. Section 3.3. Except as otherwise provided in Sections 2.6 and 3.4 or Article IV herein, Incentive Awards will be paid in cash to Participants as soon as practicable following the determination of the Incentive Awards by the Board of Directors. Section 3.4. Incentive Awards that were automatically deferred under the Plan prior to January 1, 2002, pursuant to Section 3.4 of the Plan as then in effect, will be accounted for through a separate subaccount of the Participant's Deferred Compensation Account and will be credited with interest as provided in Section 4.3 of the Plan. Amounts in such subaccount will become payable in the earliest calendar year in which (i) the payment of such deferred amount (and interest thereon), together with other compensation to be paid to the Participant and reportable on the Participants Form W-2, is not expected to exceed the Section 162(m) limitation, or (ii) the Section 162(m) limitation is no longer applicable to compensation paid to the Participant. Deferred Incentive Awards, and earnings thereon, which become payable under this Section 3.4 will be paid in the order such Incentive Awards were deferred. Section 3.5. (a) In the event the federal, state or local taxes in effect on the date a deferred Incentive Award is paid to a Participant exceed the federal, state or local taxes in effect on the date the Incentive Award was initially deferred pursuant to Section 3.4 and Section 4.5, the Participant shall be entitled to receive an additional lump sum cash payment sufficient to place the Participant in the same after-tax position if payment of such deferred Incentive Award (and earnings thereon) had been subject to the federal, state and local taxes that were in effect on the date of the initial deferral. Such lump sum payment will be made at the same time the deferred Incentive Award is paid to the Participant. 123 (b) In the event the federal, state or local taxes in effect on the date a deferred Incentive Award is paid to a Participant are lower than the federal, state or local taxes in effect on the date the Incentive Award was initially deferred pursuant to Section 3.4 and Section 4.5, the Participant's Deferred Compensation Account will be reduced by an amount necessary to place the Participant in the same after-tax position if payment of such deferred Incentive Award (and earnings thereon) had been subject to the federal, state and local taxes that were in effect on the date of the initial deferral. Such reduction will made immediately prior to the time the deferred Incentive Award is paid to the Participant. ARTICLE IV DEFERRAL OF INCENTIVE AWARDS AND TERMINATION BENEFITS Section 4.1. On or before December~31, a Participant may elect in writing to defer receipt of all or a specific part of the Incentive Award that the Participant may earn the following Plan Year. Such deferral election continues in effect from Plan Year to Plan Year unless the Participant amends or terminates his deferral election by written request. Any amendment or termination of a deferral election will first become effective for the Incentive Award earned during the Plan Year commencing after the receipt of such written request. 124 Section 4.2. The Bank will establish a Deferred Compensation Account for each Participant who elects to defer all or part of an Incentive Award for any Plan Year. Incentive Awards deferred by a Participant pursuant to this Article IV will be credited to the Participant's Deferred Compensation Account as of the date the Incentive Award would have been payable to the Participant but for his deferral election. Such Deferred Compensation Account will be for bookkeeping purposes only. Section 4.3. A Participant's Deferred Compensation Account will be credited at the end of each calendar quarter with an amount calculated by multiplying the Participant's Deferred Compensation Account as of the first day of the calendar quarter by a rate equal to one-fourth of the greater of (i)~6%, or (ii)~the ten-year U.S. Treasury Bond rate on the last business day of the quarter. Section 4.4. In the event that the Internal Revenue Service determines, and it is ultimately sustained either by a court of competent jurisdiction, by settlement or otherwise, that all or a portion of the benefits payable under the Plan will be subject to federal income tax prior to distribution of such benefits, the Bank will distribute to the Participant an amount sufficient to pay the tax liability. In addition, the Bank shall pay to the Participant an additional amount sufficient to pay interest and penalties, if any, on the amount of said tax liability. The amount of interest and penalties paid to the Participant shall not be a charge against the Participant's account hereunder. 125 Section 4.5 Payment of termination benefits, as defined under a Participant's employment agreement, will automatically be deferred to the extent that such payment, together with a Participant's other compensation for the calendar year, as defined in Section 162(m) of the Code, is expected to exceed the Code Section 162(m) limitation on deductible compensation paid to the Participant. The date of the initial deferral will be the date the termination benefits would have been paid to the Participant, but for the provisions of this Section 4.5. Such deferred amount will be credited to a separate subaccount of the Participant's Deferred Compensation Account and will be credited with interest as provided in Section 4.3 of the Plan. Any amount deferred pursuant to this Section 4.5 will become payable in the earliest calendar year in which (i) the payment of such deferred amount (and interest thereon), together with the Participant's other compensation for the calendar year as defined in Code Section 162(m), does not exceed the Code Section 162(m) limitation, or (ii) the Section 162(m) limitation is no longer applicable to compensation paid to the Participant. 126 ARTICLE V PAYMENT OF DEFERRED INCENTIVE AWARDS Section 5.1. Upon termination of employment of a Participant for any reason, Participant's Deferred Compensation Amount will be payable to the Participant or Participant's Beneficiary in a single lump sum within 10 days after termination of employment. Anything herein to the contrary notwithstanding, a Participant's Deferred Compensation Amount shall be payable to the Participant or the Participant's Beneficiary in a single lump sum 15 days prior to the date of consummation of a Change in Control or, if a Change in Control occurs without prior announcement or notice thereof, within 10 days after the Change in Control. In the event a payment is made to a Participant as the result of an announcement constituting a Change of Control and the transaction described in such announcement is not consummated, such payment shall constitute a loan by Company to the Participant, payable to Company upon demand, with interest at the rate provided in Section 1274(d)(2)(B) of the Code commencing as of the date of payment by Company of such amount. The Company will pay a Participant a "tax gross-up payment" in respect of any taxes incurred by the Participant with respect to such loan. For purposes of this Section, the term "tax gross-up payment" means an amount such that, after the payment of taxes on such tax gross-up payment, there remains a balance sufficient to pay the taxes being reimbursed. For purposes of this Section, the term "taxes" includes taxes, penalties and interest imposed by any taxing authority. Section 5.2. Upon the death of a Participant, the Participant's Deferred Compensation Account will be payable to the Participant's Beneficiary within 30 days after written evidence of death is provided to the Bank. 127 Section 5.3. No inservice withdrawals are permitted except that the Committee or its designate, in its sole and absolute discretion, may permit withdrawals by a Participant of any amount from such Participant's Deferred Compensation Account if the Committee or its designate determines, in its discretion, that such funds are needed by the Participant due to serious and immediate financial hardship from an unforeseeable emergency. Serious and immediate financial hardship to the Participant must result from a sudden and unexpected illness or accident of the Participant or a dependent, loss of property due to casualty, or other similar extraordinary and unforeseeable circumstances arising from events beyond the control of the Participant. A distribution based upon such financial hardship cannot exceed the amount necessary to meet such immediate financial need, including federal, state and local taxes on the distribution. In addition, the Committee or its designate may impose suspension of a Participant's deferrals into the Plan or other penalties as a condition of such withdrawals. 128 ARTICLE VI CLAIMS Section 6.1. If a claim for benefits under the Plan is denied, the Committee will provide a written notice of the denial setting forth the specific reasons for the denial, a description of any additional material or information necessary for a claimant to perfect a claim, an explanation of why such material or information is necessary and appropriate information as to the steps to be taken for the claim to be submitted for review. A claimant may request a review of a denial. Such requests should be submitted to the Committee, in writing, within 60 days after receipt of the denial notice stating the reasons for requesting the review. A claimant may review pertinent documents and submit issues and comments in writing. A decision will be made on the review of the denial of a claim not later than 60 days after the Committee's receipt of a request for review unless special circumstances require an extension of time for processing, in which case a decision shall be rendered as soon as possible but not later than 120 days after receipt of a request for review, provided that the claimant is given written notice of the extension of time within the original 60 day period. The decision on review will be in writing to the claimant and shall include specific reasons for the decision. 129 ARTICLE VII AMENDMENT AND TERMINATION Section 7.1. The Board of Directors may amend or terminate the Plan at any time; provided, however, that no such amendment or termination may alter or impair any Participant's rights previously granted under the Plan as of the date of such amendment or termination without his consent. Section 7.2. In the event of Plan termination, a Participant's Deferred Compensation Account will not be paid to him until he dies or otherwise terminates his employment with the Bank, provided, however, if the Plan terminates within two years after a Change in Control, a Participant's Deferred Compensation Account will be paid to the Participant or the Participant's Beneficiary in a single lump sum within 10 days after the date the Plan terminates. ARTICLE VIII ADMINISTRATION Section 8.1. The Plan shall be administered by the Committee, in accordance with its terms, for the exclusive benefit of Participants. Section 8.2. The Committee shall have authority to interpret the Plan, to adopt and revise rules and regulations relating to the Plan, to determine the conditions subject to which any awards may be made or payable, and to make any other determinations which it believes necessary or advisable for the administration of the Plan. Determinations by the Committee shall be made by a majority vote. All determinations of the Committee must be made in the good faith exercise of the duties of the Committee members under the Plan and must have a sound, rational basis, which such determinations, and the basis therefor, must be recorded in writing and maintained by the Committee. 130 ARTICLE IX MISCELLANEOUS Section 9.1. Nothing contained in this Plan and no action taken pursuant to the provisions of this Plan shall give the Participant the right to be retained in the employ of the Bank or interfere with the right of the Bank to discharge the Participant at any time. Section 9.2. No benefit payable at any time under this Plan shall be subject in any manner to alienation, sale, transfer, assignment, pledge, attachment or encumbrance of any kind except by will, by the laws of descent and distribution or by Beneficiary designation herein. Section 9.3. All rights hereunder shall be governed by and construed according to the laws of the State of New York, except to the extent such laws are preempted by the laws of the United States of America. In the event any provision of this Plan is held invalid, void or unenforceable, the same shall not affect, in any respect whatsoever, the validity of any other provision of this Plan. 131 Section 9.4. Nothing contained in this Plan and no action taken pursuant to the provisions of this Plan shall create or be construed to create a trust of any kind or a fiduciary relationship between the Bank and the Participant or any other person. To the extent that any person acquires the right to receive payment from the Bank under this Plan, such right shall be no greater than the right of any unsecured general creditor of the Bank. Section 9.5. The terms of this Plan shall be binding upon and inure to the benefit of the Bank, its successors and assigns, and the Participant and his heirs and legal representatives. Section 9.6. All expenses (including, without limitation, legal fees and expenses) incurred by a Participant in connection with, or in prosecuting or defending, any claim or controversy arising out of or relating to the Plan shall be paid by the Bank. IN WITNESS WHEREOF, the Bank has caused this amended and restated Plan to be executed on this 18th day of September, 2001. TRUSTCO BANK, NATIONAL ASSOCIATION By: /s/Robert A. McCormick Name: Robert A. McCormick Title: Chairman, President, CEO 132 Exhibit 10(i) AMENDED AND RESTATED EMPLOYMENT AGREEMENT between TRUSTCO BANK, NATIONAL ASSOCIATION, TRUSTCO BANK CORP NY and (EXECUTIVE OFFICER) 133 AMENDED AND RESTATED EMPLOYMENT AGREEMENT WHEREAS, TrustCo Bank Corp NY, a New York corporation (hereinafter referred to as "TrustCo"), Trustco Bank, National Association, a national bank duly organized and existing under the laws of the United States (hereinafter referred to as the "Bank") (hereinafter collectively with TrustCo referred to as the "Companies") entered into an Employment Agreement (hereinafter referred to as the "Agreement") with (Executive Officer) (hereinafter referred to as the "Executive"); and WHEREAS, the Companies and the Executive desire to amend and restate the Agreement in its entirety, effective as of December 31, 2001; NOW, THEREFORE, the Agreement is hereby amended and restated in its entirety, effective as of December 31, 2001, as provided below: 1. Engagement. The Companies agree to engage the Executive and the Executive agrees to serve the Companies as an Executive. 2. Term. The term of this Agreement shall continue until December 31, 2004. Beginning on January~1, 2005, on January 1 of each and every third year thereafter, the term of this Agreement shall be extended for an additional three year period, automatically, unless the Executive is notified 180 days in advance by the method set forth in Section 11 herein to the contrary ("Nonrenewal Notice"). Nothing contained herein, however, shall be construed to extend the Executive's right to employment beyond the age of 70 years or the then mandatory retirement age in effect, whichever shall be greater. 3. Purpose and Effect. The purpose of this Agreement is to provide Termination Benefits, as defined in Section~9 hereof, in the event of a Termination, as defined in Section~8 hereof. 134 4. Services. The Executive shall exert Executive's best efforts and devote substantially all of Executive's time and attention to the affairs of the Companies. The Executive shall perform the duties which are generally assigned to executives in similar positions in corporations of similar size as the Companies. The Executive shall report directly to the Chief Executive Officer. 5. Compensation. For purposes of this Agreement, Annual Compensation shall be deemed to include the Executive's Annual Base Salary, plus any amount payable pursuant to the Executive Officer Incentive Plan. The Executive shall be paid by the Companies the Annual Base Salary provided on Schedule~A attached hereto, which Annual Base Salary shall be paid biweekly. Thereafter, Annual Compensation shall be negotiated between the parties hereto and shall be deemed a part of this Agreement, provided, however, that Annual Base Salary shall not be less than the immediately preceding calendar year. In the event of a Change in Control the Incentive Award payable pursuant to the Executive Officer Incentive Plan shall not be reduced as a result of charges taken in connection with or as a result of the Change in Control. 6. Retirement and Pension. As further compensation for the services of the Executive: (a) The Executive shall be allowed to participate fully in any disability, death benefit, retirement, or pension plans maintained by the Companies, pursuant to the terms of such plans. Nothing in this Agreement shall be construed as a waiver of any of the terms of or conditions precedent to participation in such plans; and 135 (b) Upon termination of the Executive's employment due to retirement (defined as the earliest retirement date applicable to the Executive under the Retirement Plan of Trustco Bank, National Association) or Disability (as defined herein), the Companies shall, for the longer of the life of the Executive or the life of the Executive's spouse, provide, at no charge or premium, to the Executive and Executive's family (which shall include the Executive's spouse and the Executive's children for so long as the children meet the status requirements as set forth by the medical and health insurance providers) the medical and health insurance benefits (including dental and prescription drug benefits) substantially similar to those which Executive and Executive's family were receiving immediately prior to Executive's Termination by the Companies under the Companies' medical insurance plan and Executive Medical Reimbursement Plan, provided, however, that the combined benefits shall not be less than those Executive is receiving as of the date hereof, and shall not be modified without the Executive's consent. The Companies shall provide to the Executive the life insurance provided to similarly situated retirees by the Companies under the Companies' insurance plan. The obligations of the Companies pursuant to this subsection (b) shall survive the termination of this Agreement. For purposes of this Agreement, the term "Disability" means a mental or physical condition which (i)~in the opinion of a physician mutually agreed upon by the boards of directors of the Companies and the Executive, will prevent the Executive from carrying out the material job responsibilities or duties to which the Executive was assigned at the time the disability was incurred, and (ii)~is expected to last for an indefinite duration or a duration of more than six months. 7. Termination of Employment. (a) If (i)~there shall be a Termination (as defined in Section 8 hereof) of the Executive from either of the Companies for any reason other than Good Cause (as hereinafter defined) or retirement at the mandatory retirement age and (ii)~such Termination is within 12 months prior to, or within two years after, a Change in Control (as defined in subsection (b) of this Section) of either of the Companies, then the Executive shall receive upon such Termination the Termination Benefits set forth herein. For purposes of this Agreement, "Good Cause" shall be limited to Executive's commission of an act of fraud, embezzlement or theft constituting a felony against either of the Companies as finally determined by a court of competent jurisdiction or an unequivocal admission by the Executive. 136 (b) A "Change in Control" of either of TrustCo or the Bank (hereinafter collectively referred to as the "Applicable Entities") means any of the following events: (i)~any individual, corporation (other than any of the Companies), partnership, trust, association, pool, syndicate, or any other entity or group of persons acting in concert becomes the beneficial owner, as that concept is defined in Rule 13d-3 promulgated by the Securities and Exchange Commission under the Securities Exchange Act of 1934, of securities of either of the Applicable Entities possessing 20% or more of the voting power for the election of directors of either of the Applicable Entities; (ii)~there shall be consummated any consolidation, merger or other business combination involving either of the Applicable Entities or the securities of either of the Applicable Entities in which holders of the voting securities of either of the Applicable Entities immediately prior to such consummation own, as a group, immediately after such consummation, voting securities of either of the Applicable Entities (or, if either of the Applicable Entities does not survive such transaction, voting securities of the entity or entities surviving such transaction) having 60% or less of the total voting power in an election of directors of either of the Applicable Entities (or such other surviving entity or entities); (iii)~during any period of two consecutive years, individuals who at the beginning of such period constitute the directors of either of the Applicable Entities cease for any reason to constitute at least a majority thereof unless the election, or nomination for election by either of the Applicable Entities' shareholders, of each new director of either of the Applicable Entities was approved by a vote of at least two-thirds of the directors of either of the Applicable Entities then still in office who were directors of either of the Applicable Entities at the beginning of any such period; (iv)~removal by the stockholders of all or any of the incumbent directors of either of the Applicable Entities other than a removal for cause; and (v)~there shall be consummated at any sale, lease, exchange or other transfer (in one transaction or a series of related transactions) of all or substantially all, of the assets of either of the Applicable Entities to a party which is not controlled by or under common control with either of the Applicable Entities. 137 (c) In the event of an announcement, including but not limited to, a press release, public statement, or filing with federal or state securities regulators, of a transaction that would constitute a Change in Control, the Executive may, in the Executive's sole discretion, notify the Companies that Executive will terminate employment as of the scheduled date of consummation of the Change in Control, and, in such event the Executive shall be paid, and shall otherwise commence receiving, the Termination Benefits (as provided in Section 9 hereof) no later than 15 days prior to the scheduled date of consummation of the Change in Control. Within 30 days after the Change in Control, the Companies shall review the amount of any payments made pursuant to this Section 7 and shall make any additional payments required if the amounts previously paid were less than the amounts provided for in Section 9 hereof. In the event a payment is made to Executive as the result of an announcement constituting a Change of Control and the transaction described in such announcement is not consummated, such payment shall constitute a loan by Company to the Executive, payable to Company upon demand, with interest at the rate provided in Section 1274(d)(2)(B) of the Code commencing as of the date of payment by Company of such amount. The Company will pay Executive a "tax gross-up payment" in respect of any taxes incurred by the Executive with respect to such loan. For purposes of this Section, the term "tax gross-up payment" means an amount such that, after the payment of taxes on such tax gross-up payment, there remains a balance sufficient to pay the taxes being reimbursed. For purposes of this Section, the term "taxes" includes taxes, penalties and interest imposed by any taxing authority. (d) Notice of Termination shall be communicated by the terminating party to the other parties to this Agreement pursuant to Section 11 hereof. 138 8. Termination. Termination shall include, but is not limited to: (i)~any reduction in the Executive's Annual Base Salary or executive incentive compensation, Disability, death or pension benefits (unless such reductions shall have been applied to all Bank employees as a part of a validly adopted plan of cost containment), or (ii)~any change in the reporting duties of the Executive so that the Executive is no longer reporting directly to the Chief Executive Officer or (iii) any reduction in Executive's duties, as determined by Executive in Executive's sole discretion, such that Executive's duties as so reduced are not appropriate to or commensurate with the Executive's position as Senior Vice President, or (iv)~either Companies' relocation or a change in the Executive's base location, or (v)~a Nonrenewal Notice given pursuant to Section 2 of this Agreement, or (vi)~the unilateral election of the Executive to terminate this Agreement. Such election shall be communicated to the Companies pursuant to Section 11 hereof. 9. Termination Benefits. The following benefits shall be Termination Benefits: 139 (a) The Companies shall pay to the Executive the Executive's full compensation through the effective date of his Termination at the rate in effect at the time notice of Termination is given or at the time of Termination, if earlier, and in addition (b) Unless otherwise provided for in Section 7(c) hereof, the Companies shall pay to the Executive within 10 days of Termination a lump sum amount equal to 2.99 times the Executive's Annual Compensation then in effect, provided, however (and subject to Section 7(c)), that if the payment of the Termination Benefits, together with the Executive's other compensation for the calendar year (as defined in Section 162(m) of the Internal Revenue Code) is expected to exceed the limitation on deductible compensation set forth in Section 162(m), the payment of Termination Benefits will automatically be deferred under the Trustco Bank Executive Officer Incentive Plan and will not become payable until (i) the earliest calendar year in which the payment of such deferred amount (and interest thereon), together with the Executive's other compensation for the calendar year (as defined in Section 162(m)) is not expected to exceed the Section 162(m) limitation, or (ii) the Section 162(m) limitation is no longer applicable to compensation paid to the Executive, and in addition (c) The Companies shall pay to the Executive all benefits payable to the Executive under the Companies' retirement, executive incentive compensation, pension and deferred compensation plans, and in addition (d) The Companies shall pay to the Executive all legal fees and expenses incurred by the Executive as a result of such Termination, and in addition (e) The Companies shall, for the longer of the life of the Executive or the life of the Executive's spouse, provide, at no charge or premium, to the Executive and Executive's family (which shall include the Executive's spouse and the Executive's children for so long as the children meet the status requirements as set forth by the medical and health insurance providers) the medical and health insurance benefits (including dental and prescription drug benefits) substantially similar to those which Executive and Executive's family were receiving immediately prior to Executive's Termination by the Companies under the Companies' medical insurance plan and the Executive Medical Reimbursement Plan, provided, however, that the combined benefits shall not be less than those Executive is receiving as of the date hereof, and shall not be modified without the Executive's consent. The Companies shall provide to the Executive the life insurance provided to similarly situated retirees by the Companies under the Companies' insurance plan, and in addition 140 (f) The Companies shall pay to the Executive no later than 15 days prior to the scheduled date of consummation of the Change in Control, or, if a Change in Control occurs without prior announcement or notice thereof, within 10 days after the Change in Control, Executive's pro rata portion, as calculated as of the date of a Change in Control, of the annual award under the Executive Officer Incentive Plan and all other plans in which the Executive is a participant as of the date of Notice of Termination. Within 30 days after the Change in Control, the Companies shall review the amount of any payments made pursuant to this Section 9 and shall make any additional payments required. In the event a payment is made to Executive as the result of an announcement constituting a Change of Control and the transaction described in such announcement is not consummated, such payment shall constitute a loan by Company to the Executive, payable to Company upon demand, with interest at the rate provided in Section 1274(d)(2)(B) of the Code commencing as of the date of payment by Company of such amount. The Company will pay Executive a "tax gross-up payment" in respect of any taxes incurred by the Executive with respect to such loan. For purposes of this Section, the term "tax gross-up payment" means an amount such that, after the payment of taxes on such tax gross-up payment, there remains a balance sufficient to pay the taxes being reimbursed. For purposes of this Section, the term "taxes" includes taxes, penalties and interest imposed by any taxing authority, and in addition (g) The Companies shall transfer any and all country club memberships owned by the Companies for the benefit of the Executive, to the Executive, and in addition 141 (h) The Companies shall transfer to the Executive the company car used by the Executive, as exists at the time of Termination, at book value. (i) In the event the Termination Benefits paid to the Executive under this Agreement or any other agreement are subject to the excise tax imposed by Section 4999 of the Internal Revenue Code of 1986 (the "Excise Tax"), then the Companies will pay to the Executive, at the time any of the Termination Payments are first payable, or if later, within 10 days after the date the Excise Tax is determined to be due, an additional amount ("Gross Up") such that the net amount retained by the Executive after deduction of (i) any Excise Tax on the Termination Benefits and any other benefits subject to the Excise Tax, and (ii) any Federal, State and local taxes and Excise Tax upon the payments provided for in this subsection (i), shall be equal to the Termination Benefits. For purposes of determining the amount of the Gross Up, the Executive shall be deemed to pay Federal, State and local taxes at the highest marginal rate of taxation in the calendar year in which the Termination Benefits are to be made. State and local taxes shall be determined based upon the state and locality of the Executive's domicile on Termination but taking into consideration all state and local taxes payable on such an amount. The determination of whether such Excise Tax is payable and the amount thereof shall be based upon the opinion of tax counsel selected by the Companies and acceptable to the Executive. If such opinion is not finally accepted by the Internal Revenue Service upon audit, then appropriate adjustments shall be computed (without interest but with Gross Up, if applicable) by such tax counsel based upon the final amount of the Excise Tax so determined. The adjusted amount shall be paid by the appropriate party in one lump cash sum within 30 days of such computation. 142 10. Indemnity. (a) Companies shall indemnify the Executive against any claim, liability or expense incurred by the Executive as a result of the Executive's service as an officer, director, employee or agent of any of the Companies, or as a result of any other service on behalf of the Companies, or service at the request of the Companies as a director, officer, trustee, employee or agent of another corporation, partnership, joint venture, trust, or other enterprise (including, but not limited to, any majority owned subsidiary of any of the Companies and any employee benefit plan of any of the Companies), to the maximum extent permitted by law and the charter and bylaws of the Companies. Without limiting the generality of the foregoing, the Companies shall indemnify the Executive if the Executive was or is a party (other than a party plaintiff suing on the Executive's own behalf or in the right of the Companies), or is threatened to be made a party, to any threatened, pending or completed action, suit or proceeding, whether civil, criminal, administrative or investigative (including, but not limited to, an action by or in the right of the Companies) by reason of such services against expenses (including attorneys' fees), judgments, fines (including any excise taxes assessed on the Executive with respect to an employee benefit plan) and amounts paid in settlement actually and reasonably incurred by him in connection with such action, suit or proceeding, in each case to the maximum extent permitted by law and the charter and bylaws of the Companies. (b) Expenses incurred by the Executive in defending a civil or criminal action, suit or proceeding shall be paid by the Companies in advance of the final disposition of such action, suit or proceeding upon receipt of an undertaking by or on behalf of the Executive to repay such amount unless it shall ultimately be determined that the Executive is entitled to be indemnified by the Companies as authorized in or pursuant to this Section. 143 (c) The indemnification provided by this Section shall not be deemed exclusive of any other rights to which the Executive may be entitled under the charter or bylaws of the Companies or any statute, other agreement, vote of stockholders or disinterested directors or otherwise, both as to action in an official capacity and as to action in another capacity while holding such office. Any indemnification rights provided pursuant to this Section shall continue as to the Executive after the Executive has ceased to be a director, officer, employee or agent of the Companies and shall inure to the benefit of the heirs, executors and administrators of the Executive. 11. Notices. All notices, requests, demands and other communications provided for by this Agreement shall be in writing and shall be deemed to have been given at the time when mailed at any general or branch United States Post Office enclosed in a certified post paid envelope and addressed to the address of the respective party stated below or to such changed address as such party may have fixed by notice. 144 To the Companies: TrustCo Bank Corp NY Trustco Bank, National Association 5 Sarnowski Drive Glenville, NY 12302 To the Executive: ___________________ ___________________ ___________________ Provided, however, that any notice of change of address shall be effective only upon receipt. 12. Successors and Assigns. This Agreement shall inure to the benefit of and be binding upon the Companies, their successors and assigns, including without limitation, any person or entity which may acquire all or substantially all of either Company's assets or business or into which either Company may be consolidated or merged, and the Executive, as well as Executive's heirs, executors, administrators and legal representatives. The Executive may assign the right to payment under this Agreement, but not obligations under this Agreement. 13. Governing Law. Except to the extent preempted by federal law, this Agreement shall be governed by the laws of the State of New York. 14. Complete Agreement. This Agreement supersedes all prior understandings and agreements between the parties, and may not be amended or modified orally, but only by a writing signed by the parties hereto. 15. Dispute Resolution. All expenses (including, without limitation, legal fees and expenses) incurred by the Executive in connection with, or in prosecuting or defending, any claim or controversy arising out of or relating to, this Agreement shall be paid by the Companies. 16. Late Payments. If Companies fail to pay when due any amount provided under this Agreement, Companies shall pay to Executive interest on any outstanding amount, at an annual rate of 12%, compounded semi-annually. 145 17. Designation of Beneficiary. In the event that any amount payable to the Executive as provided by this Agreement remains outstanding upon the death of the Executive, the amount due shall be payable to a beneficiary as designated by the Executive, in the same manner as set forth by this Agreement, or if no beneficiary is named, to the trustee of the Executive's revocable living trust, and if none to the trustee of the Executive's testamentary trust, and if none to the personal representative of the Executive's estate. 18. Survival of Rights. Except as may be expressly provided herein, all of the Executive's rights under this Agreement, including, but not limited to, Sections 6(b), 7 and 9 shall survive the Termination of the Executive and/or the termination of this Agreement. 19. Severability. Any provision of this Agreement which is prohibited, unenforceable or not authorized in any jurisdiction is, as to such jurisdiction, ineffective to the extent of any such prohibition, unenforceability or nonauthorization without invalidating the remaining provisions hereof, or affecting the validity, enforceability or legality of such provision in any other jurisdiction, unless the ineffectiveness of such provision would result in such a material change as to cause completion of the transactions contemplated hereby to be unreasonable. (signature page follows) 146 IN WITNESS WHEREOF, TrustCo, the Bank and the Executive have caused this Amended and Restated Agreement to be executed as of this 31st day of December, 2001. ATTEST: TRUSTCO BANK CORP NY /s/Henry C. Collins By: Henry C. Collins (Executive Officer) Secretary ATTEST TRUSTCO BANK, NATIONAL ASSOCIATION /s/Henry C. Collins By: Henry C. Collins (Executive Officer) Secretary AGREEMENT OF EXECUTIVE EXECUTIVE OFFICER AS FOLLOWS: ROBERT J. MCCORMICK, SENIOR VICE PRESIDENT ROBERT T. CUSHING, SENIOR VICE PRESIDENT NANCY A. MCNAMARA, SENIOR VICE PRESIDENT 147
Schedule A to Agreement among Companies and (Executive Officer) ---------------------------------------- -------------------------------------- -------------------------------------- Calendar Year Annual Salary Approval of Companies ---------------------------------------- -------------------------------------- -------------------------------------- ---------------------------------------- -------------------------------------- -------------------------------------- 2002 $300,000 ---------------------------------------- -------------------------------------- -------------------------------------- ---------------------------------------- -------------------------------------- -------------------------------------- 2003 ---------------------------------------- -------------------------------------- -------------------------------------- ---------------------------------------- -------------------------------------- -------------------------------------- 2004 ---------------------------------------- -------------------------------------- -------------------------------------- ---------------------------------------- -------------------------------------- -------------------------------------- 2005 ---------------------------------------- -------------------------------------- -------------------------------------- ---------------------------------------- -------------------------------------- -------------------------------------- 2006 ---------------------------------------- -------------------------------------- -------------------------------------- ---------------------------------------- -------------------------------------- -------------------------------------- 2007 ---------------------------------------- -------------------------------------- -------------------------------------- ---------------------------------------- -------------------------------------- -------------------------------------- 2008 ---------------------------------------- -------------------------------------- --------------------------------------
148 Exhibit 10(j) EMPLOYMENT AGREEMENT between TRUSTCO BANK, NATIONAL ASSOCIATION, TRUSTCO BANK CORP NY and ROBERT A. McCORMICK 149 EMPLOYMENT AGREEMENT AGREEMENT, dated as of December 31, 2001, (the "Agreement") by and between TrustCo Bank Corp NY, a New York corporation (hereinafter referred to as "TrustCo"), Trustco Bank, National Association, a national bank duly organized and existing under the laws of the United States (hereinafter referred to as the "Bank"), with principal offices at 5 Sarnowski Drive, Glenville, NY 12302 (hereinafter collectively with TrustCo referred to as the "Companies"), and Robert A. McCormick (hereinafter referred to as the "Executive"), residing at 16 Greenlea Drive, Clifton Park, New York 12065. 1. Engagement. The Companies agree to engage the Executive and the Executive agrees to serve the Companies as Chairman, President and Chief Executive Officer. 2. Term. The term of this Agreement shall continue until December 31, 2004. Beginning on January~1, 2005, on January 1 of each and every third year thereafter, the term of this Agreement shall be extended for an additional three year period, automatically, unless the Executive is notified 180 days in advance by the method set forth in Section 11 herein to the contrary ("Nonrenewal Notice"). Nothing contained herein, however, shall be construed to extend the Executive's right to employment beyond the age of 70 years or the then mandatory retirement age in effect, whichever shall be greater. 3. Purpose and Effect. The purpose of this Agreement is to provide Termination Benefits, as defined in Section~9 hereof, in the event of a Termination, as defined in Section~8 hereof. 4. Services. The Executive shall exert Executive's best efforts and devote substantially all of Executive's time and attention to the affairs of the Companies. The Executive shall be the Chairman, President and Chief Executive Officer of the Companies, and shall have full authority and responsibility for the operation of the Companies, subject to the general direction, approval, and control of the boards of directors of the Companies, for formulating policies and administering the Companies in all respects and shall perform the duties which are generally assigned to executives in similar positions in corporations of similar size as the Companies. His powers shall include the authority to hire and fire personnel of the Companies, including employees who are also members of the boards of directors, and to retain consultants when he deems necessary in order to implement the Companies' policies. The Executive shall report directly to the boards of directors. 150 5. Compensation. For purposes of this Agreement, Annual Compensation shall be deemed to include the Executive's Annual Base Salary, plus any amount payable pursuant to the Executive Officer Incentive Plan. The Executive shall be paid by the Companies the Annual Base Salary provided on Schedule~A attached hereto, which Annual Base Salary shall be paid biweekly. Thereafter, Annual Compensation shall be negotiated between the parties hereto and shall be deemed a part of this Agreement, provided, however, that Annual Base Salary shall not be less than the immediately preceding calendar year. In the event of a Change in Control the Incentive Award payable pursuant to the Executive Officer Incentive Plan shall not be reduced as a result of charges taken in connection with or as a result of the Change in Control. 6. Retirement and Pension. As further compensation for the services of the Executive: (a) The Executive shall be allowed to participate fully in any disability, death benefit, retirement, or pension plans maintained by the Companies, pursuant to the terms of such plans. Nothing in this Agreement shall be construed as a waiver of any of the terms of or conditions precedent to participation in such plans; and 151 (b) Upon termination of the Executive~s employment due to retirement (defined as the earliest retirement date applicable to the Executive under the Retirement Plan of Trustco Bank, National Association) or Disability (as defined herein), the Companies shall, for the longer of the life of the Executive or the life of the Executive's spouse, provide, at no charge or premium, to the Executive and Executive's family (which shall include the Executive's spouse and the Executive~s children for so long as the children meet the status requirements as set forth by the medical insurance provider) the medical and health insurance benefits (including dental and prescription drug benefits) substantially similar to those which Executive and Executive's family were receiving immediately prior to Executive's Termination by the Companies under the Companies' medical insurance plan and Executive Medical Reimbursement Plan, provided, however, that the combined benefits shall not be less than those Executive is receiving as of the date hereof, and shall not be modified without the Executive's consent. The Companies shall provide to the Executive the life insurance provided to similarly situated retirees by the Companies under the Companies' insurance plan. The obligations of the Companies pursuant to this subsection (b) shall survive the termination of this Agreement. For purposes of this Agreement, the term "Disability" means a mental or physical condition which (i)~in the opinion of a physician mutually agreed upon by the boards of directors of the Companies and the Executive, will prevent the Executive from carrying out the material job responsibilities or duties to which the Executive was assigned at the time the disability was incurred, and (ii)~is expected to last for an indefinite duration or a duration of more than six months. 7. Termination of Employment. 152 (a) If (i)~there shall be a Termination (as defined in Section 8 hereof) of the Executive from either of the Companies for any reason other than Good Cause (as hereinafter defined) or retirement at the mandatory retirement age and (ii)~such Termination is within 12 months prior to, or within two years after, a Change in Control (as defined in subsection (b) of this Section) of either of the Companies, then the Executive shall receive upon such Termination the Termination Benefits set forth herein. For purposes of this Agreement, "Good Cause" shall be limited to Executive's commission of an act of fraud, embezzlement or theft constituting a felony against either of the Companies as finally determined by a court of competent jurisdiction or an unequivocal admission by the Executive. (b) A "Change in Control" of either of TrustCo or the Bank (hereinafter collectively referred to as the "Applicable Entities") means any of the following events: (i)~any individual, corporation (other than any of the Companies), partnership, trust, association, pool, syndicate, or any other entity or group of persons acting in concert becomes the beneficial owner, as that concept is defined in Rule 13d-3 promulgated by the Securities and Exchange Commission under the Securities Exchange Act of 1934, of securities of either of the Applicable Entities possessing 20% or more of the voting power for the election of directors of either of the Applicable Entities; (ii)~there shall be consummated any consolidation, merger or other business combination involving either of the Applicable Entities or the securities of either of the Applicable Entities in which holders of the voting securities of either of the Applicable Entities immediately prior to such consummation own, as a group, immediately after such consummation, voting securities of either of the Applicable Entities (or, if either of the Applicable Entities does not survive such transaction, voting securities of the entity or entities surviving such transaction) having 60% or less of the total voting power in an election of directors of either of the Applicable Entities (or such other surviving entity or entities); (iii)~during any period of two consecutive years, individuals who at the beginning of such period constitute the directors of either of the Applicable Entities cease for any reason to constitute at least a majority thereof unless the election, or nomination for election by either of the Applicable Entities' shareholders, of each new director of either of the Applicable Entities was approved by a vote of at least two-thirds of the directors of either of the Applicable Entities then still in office who were directors of either of the Applicable Entities at the beginning of any such period; (iv)~removal by the stockholders of all or any of the incumbent directors of either of the Applicable Entities other than a removal for cause; and (v)~there shall be consummated at any sale, lease, exchange or other transfer (in one transaction or a series of related transactions) of all or substantially all, of the assets of either of the Applicable Entities to a party which is not controlled by or under common control with either of the Applicable Entities. 153 (c) In the event of an announcement, including but not limited to, a press release, public statement, or filing with federal or state securities regulators, of a transaction that would constitute a Change in Control, the Executive may, in the Executive's sole discretion, notify the Companies that Executive will terminate employment as of the scheduled date of consummation of the Change in Control, and, in such event the Executive shall be paid, and shall otherwise commence receiving, the Termination Benefits (as provided in Section 9 hereof) no later than 15 days prior to the scheduled date of consummation of the Change in Control. Within 30 days after the Change in Control, the Companies shall review the amount of any payments made pursuant to this Section 7 and shall make any additional payments required if the amounts previously paid were less than the amounts provided for in Section 9 hereof. In the event a payment is made to Executive as the result of an announcement constituting a Change of Control and the transaction described in such announcement is not consummated, such payment shall constitute a loan by Company to the Executive, payable to Company upon demand, with interest at the rate provided in Section 1274(d)(2)(B) of the Code commencing as of the date of payment by Company of such amount. The Company will pay Executive a "tax gross-up payment" in respect of any taxes incurred by the Executive with respect to such loan. For purposes of this Section, the term "tax gross-up payment" means an amount such that, after the payment of taxes on such tax gross-up payment, there remains a balance sufficient to pay the taxes being reimbursed. For purposes of this Section, the term "taxes" includes taxes, penalties and interest imposed by any taxing authority. (d) Notice of Termination shall be communicated by the terminating party to the other parties to this Agreement pursuant to Section 11 hereof. 154 8. Termination. Termination shall include, but is not limited to: (i)~any reduction in the Executive's Annual Base Salary or executive incentive compensation, Disability, death or pension benefits (unless such reductions shall have been applied to all Bank employees as a part of a validly adopted plan of cost containment), or (ii)~any change in the reporting duties of the Executive so that the Executive is no longer reporting directly to the boards of directors of the Companies, or (iii) any reduction in Executive's duties, as determined by Executive in Executive's sole discretion, such that Executive's duties as so reduced are not appropriate to or commensurate with the Executive's position as President and Chief Executive Officer, or (iv)~either Companies' relocation or a change in the Executive's base location, or (v)~a Nonrenewal Notice given pursuant to Section 2 of this Agreement, or (vi)~the unilateral election of the Executive to terminate this Agreement. Such election shall be communicated to the Companies pursuant to Section 11 hereof. 9. Termination Benefits. The following benefits shall be Termination Benefits: (a) The Companies shall pay to the Executive the Executive's full compensation through the effective date of his Termination at the rate in effect at the time notice of Termination is given or at the time of Termination, if earlier, and in addition 155 (b) Unless otherwise provided for in Section 7(c) hereof, the Companies shall pay to the Executive within 10 days of Termination a lump sum amount equal to 2.99 times the Executive's Annual Compensation then in effect, provided, however (and subject to Section 7(c)), that if the payment of the Termination Benefits, together with the Executive's other compensation for the calendar year (as defined in Section 162(m) of the Internal Revenue Code) is expected to exceed the limitation on deductible compensation set forth in Section 162(m), the payment of Termination Benefits will automatically be deferred under the Trustco Bank Executive Officer Incentive Plan and will not become payable until (i) the earliest calendar year in which the payment of such deferred amount (and interest thereon), together with the Executive's other compensation for the calendar year (as defined in Section 162(m)) is not expected to exceed the Section 162(m) limitation, or (ii) the Section 162(m) limitation is no longer applicable to compensation paid to the Executive, and in addition (c) The Companies shall pay to the Executive all benefits payable to the Executive under the Companies' retirement, executive incentive compensation, pension and deferred compensation plans, and in addition (d) The Companies shall pay to the Executive all legal fees and expenses incurred by the Executive as a result of such Termination, and in addition (e) The Companies shall, for the longer of the life of the Executive or the life of the Executive's spouse, provide, at no charge or premium, to the Executive and Executive's family (which shall include the Executive's spouse and the Executive's children for so long as the children meet the status requirements as set forth by the medical or health insurance providers) the medical and health insurance benefits substantially similar to those which Executive and Executive's family were receiving immediately prior to Executive's Termination by the Companies under the Companies' medical insurance plan and the Executive Medical Reimbursement Plan, provided, however, that the combined benefits shall not be less than those Executive is receiving as of the date hereof, and shall not be modified without the Executive's consent. The Companies shall provide to the Executive the life insurance provided to similarly situated retirees by the Companies under the Companies' insurance plan, and in addition 156 (f) The Companies shall pay to the Executive no later than 15 days prior to the scheduled date of consummation of the Change in Control, or, if a Change in Control occurs without prior announcement or notice thereof, within 10 days after the Change in Control, Executive's pro rata portion, as calculated as of the date of a Change in Control, of the annual award under the Executive Officer Incentive Plan and all other plans in which the Executive is a participant as of the date of Notice of Termination. Within 30 days after the Change in Control, the Companies shall review the amount of any payments made pursuant to this Section 9 and shall make any additional payments required. In the event a payment is made to Executive as the result of an announcement constituting a Change of Control and the transaction described in such announcement is not consummated, such payment shall constitute a loan by Company to the Executive, payable to Company upon demand, with interest at the rate provided in Section 1274(d)(2)(B) of the Code commencing as of the date of payment by Company of such amount. The Company will pay Executive a "tax gross-up payment" in respect of any taxes incurred by the Executive with respect to such loan. For purposes of this Section, the term "tax gross-up payment" means an amount such that, after the payment of taxes on such tax gross-up payment, there remains a balance sufficient to pay the taxes being reimbursed. For purposes of this Section, the term "taxes" includes taxes, penalties and interest imposed by any taxing authority, and in addition (g) The Companies shall transfer any and all country club memberships owned by the Companies for the benefit of the Executive, to the Executive, and in addition (h) The Companies shall transfer to the Executive the company car used by the Executive, as exists at the time of Termination, at book value. 157 (i) In the event the Termination Benefits paid to the Executive under this Agreement or any other agreement are subject to the excise tax imposed by Section 4999 of the Internal Revenue Code of 1986 (the "Excise Tax"), then the Companies will pay to the Executive, at the time any of the Termination Payments are first payable, or if later, within 10 days after the date the Excise Tax is determined to be due, an additional amount ("Gross Up") such that the net amount retained by the Executive after deduction of (i) any Excise Tax on the Termination Benefits and any other benefits subject to the Excise Tax, and (ii) any Federal, State and local taxes and Excise Tax upon the payments provided for in this subsection (i), shall be equal to the Termination Benefits. For purposes of determining the amount of the Gross Up, the Executive shall be deemed to pay Federal, State and local taxes at the highest marginal rate of taxation in the calendar year in which the Termination Benefits are to be made. State and local taxes shall be determined based upon the state and locality of the Executive's domicile on Termination but taking into consideration all state and local taxes payable on such an amount. The determination of whether such Excise Tax is payable and the amount thereof shall be based upon the opinion of tax counsel selected by the Companies and acceptable to the Executive. If such opinion is not finally accepted by the Internal Revenue Service upon audit, then appropriate adjustments shall be computed (without interest but with Gross Up, if applicable) by such tax counsel based upon the final amount of the Excise Tax so determined. The adjusted amount shall be paid by the appropriate party in one lump cash sum within 30 days of such computation. 158 10. Indemnity. (a) Companies shall indemnify the Executive against any claim, liability or expense incurred by the Executive as a result of the Executive's service as an officer, director, employee or agent of any of the Companies, or as a result of any other service on behalf of the Companies, or service at the request of the Companies as a director, officer, trustee, employee or agent of another corporation, partnership, joint venture, trust, or other enterprise (including, but not limited to, any majority owned subsidiary of any of the Companies and any employee benefit plan of any of the Companies), to the maximum extent permitted by law and the charter and bylaws of the Companies. Without limiting the generality of the foregoing, the Companies shall indemnify the Executive if the Executive was or is a party (other than a party plaintiff suing on the Executive's own behalf or in the right of the Companies), or is threatened to be made a party, to any threatened, pending or completed action, suit or proceeding, whether civil, criminal, administrative or investigative (including, but not limited to, an action by or in the right of the Companies) by reason of such services against expenses (including attorneys' fees), judgments, fines (including any excise taxes assessed on the Executive with respect to an employee benefit plan) and amounts paid in settlement actually and reasonably incurred by him in connection with such action, suit or proceeding, in each case to the maximum extent permitted by law and the charter and bylaws of the Companies. (b) Expenses incurred by the Executive in defending a civil or criminal action, suit or proceeding shall be paid by the Companies in advance of the final disposition of such action, suit or proceeding upon receipt of an undertaking by or on behalf of the Executive to repay such amount unless it shall ultimately be determined that the Executive is entitled to be indemnified by the Companies as authorized in or pursuant to this Section. 159 (c) The indemnification provided by this Section shall not be deemed exclusive of any other rights to which the Executive may be entitled under the charter or bylaws of the Companies or any statute, other agreement, vote of stockholders or disinterested directors or otherwise, both as to action in an official capacity and as to action in another capacity while holding such office. Any indemnification rights provided pursuant to this Section shall continue as to the Executive after the Executive has ceased to be a director, officer, employee or agent of the Companies and shall inure to the benefit of the heirs, executors and administrators of the Executive. 11. Notices. All notices, requests, demands and other communications provided for by this Agreement shall be in writing and shall be deemed to have been given at the time when mailed at any general or branch United States Post Office enclosed in a certified post paid envelope and addressed to the address of the respective party stated below or to such changed address as such party may have fixed by notice: To the Companies: TrustCo Bank Corp NY Trustco Bank, National Association 5 Sarnowski Drive Glenville, NY 12302 To the Executive: Robert A. McCormick 16 Greenlea Drive Clifton Park, NY 12065 Provided, however, that any notice of change of address shall be effective only upon receipt. 12. Successors and Assigns. This Agreement shall inure to the benefit of and be binding upon the Companies, their successors and assigns, including without limitation, any person or entity which may acquire all or substantially all of either Company's assets or business or into which either Company may be consolidated or merged, and the Executive, as well as Executive's heirs, executors, administrators and legal representatives. The Executive may assign the right to payment under this Agreement, but not obligations under this Agreement. 160 13. Governing Law. Except to the extent preempted by federal law, this Agreement shall be governed by the laws of the State of New York. 14. Complete Agreement. This Agreement supersedes all prior understandings and agreements between the parties, and may not be amended or modified orally, but only by a writing signed by the parties hereto. 15. Dispute Resolution. All expenses (including, without limitation, legal fees and expenses) incurred by the Executive in connection with, or in prosecuting or defending, any claim or controversy arising out of or relating to, this Agreement shall be paid by the Companies. 16. Late Payments. If Companies fail to pay when due any amount provided under this Agreement, Companies shall pay to Executive interest on any outstanding amount, at an annual rate of 12%, compounded semi-annually. 17. Designation of Beneficiary. In the event that any amount payable to the Executive as provided by this Agreement remains outstanding upon the death of the Executive, the amount due shall be payable to a beneficiary as designated by the Executive, in the same manner as set forth by this Agreement, or if no beneficiary is named, to the trustee of the Executive's revocable living trust, and if none to the trustee of the Executive's testamentary trust, and if none to the personal representative of the Executive's estate. 161 18. Survival of Rights. Except as may be expressly provided herein, all of the Executive's rights under this Agreement, including, but not limited to, Sections 6(b), 7 and 9 shall survive the Termination of the Executive and/or the termination of this Agreement. 19. Severability. Any provision of this Agreement which is prohibited, unenforceable or not authorized in any jurisdiction is, as to such jurisdiction, ineffective to the extent of any such prohibition, unenforceability or nonauthorization without invalidating the remaining provisions hereof, or affecting the validity, enforceability or legality of such provision in any other jurisdiction, unless the ineffectiveness of such provision would result in such a material change as to cause completion of the transactions contemplated hereby to be unreasonable. (signature page follows) 162 IN WITNESS WHEREOF, TrustCo, the Bank and the Executive have caused this Agreement to be executed as of this 18th day of September, 2001. ATTEST: TRUSTCO BANK CORP NY /s/Henry C. Collins By:/s/Barton Andreoli Henry C. Collins Barton Andreolli Secretary ATTEST TRUSTCO BANK, NATIONAL ASSOCIATION /s/ Henry C. Collins By:/s/Barton Andreoli Henry C. Collins Barton Andreolli Secretary AGREEMENT OF EXECUTIVE /s/Robert A. McCormick ROBERT A. McCORMICK 163 Schedule A to Agreement among Companies and Robert A. McCormick
---------------------------------------- -------------------------------------- -------------------------------------- Calendar Year Annual Salary Approval of Companies ---------------------------------------- -------------------------------------- -------------------------------------- ---------------------------------------- -------------------------------------- -------------------------------------- 2002 $500,000 ---------------------------------------- -------------------------------------- -------------------------------------- ---------------------------------------- -------------------------------------- -------------------------------------- 2003 ---------------------------------------- -------------------------------------- -------------------------------------- ---------------------------------------- -------------------------------------- -------------------------------------- 2004 ---------------------------------------- -------------------------------------- -------------------------------------- ---------------------------------------- -------------------------------------- -------------------------------------- 2005 ---------------------------------------- -------------------------------------- -------------------------------------- ---------------------------------------- -------------------------------------- -------------------------------------- 2006 ---------------------------------------- -------------------------------------- -------------------------------------- ---------------------------------------- -------------------------------------- -------------------------------------- 2007 ---------------------------------------- -------------------------------------- --------------------------------------
164 Exhibit 10(k) AMENDED AND RESTATED 1995 TRUSTCO BANK CORP NY STOCK OPTION PLAN WHEREAS, TrustCo Bank Corp NY maintains the Amended 1995 TrustCo Bank Corp NY Stock Option Plan (hereinafter referred to as the "Plan"); and WHEREAS, TrustCo Bank Corp NY desires to amend and restate the Plan in its entirety, effective as of September 18, 2001; NOW, THEREFORE, TrustCo Bank Corp NY hereby amends and restates the Plan in its entirety, effective as of September 18, 2001, to read as follows: SECTION~1: PURPOSE This Amended 1995 TrustCo Bank Corp NY Stock Option Plan (the "Plan") has been established by TrustCo Bank Corp NY to advance the interests of the Company and its stockholders by providing to certain key employees an opportunity to acquire equity ownership in the Company and the incentive advantages inherent in that equity ownership. SECTION~2: DEFINITIONS When capitalized and used in this Plan, each of the following terms or phrases has the indicated meaning, unless a different meaning is clearly implied by the content: "Adoption Date" means the date this plan is duly adopted by the Board. "Board" means the Board of Directors of TrustCo Bank Corp NY. "Code" means the Internal Revenue Code of 1986, as amended. "Committee" means the Committee to be appointed by the Board from time to time and to consist of three or more members of the Board who have not been eligible to receive options under the Plan at any time within a period of one year immediately preceding the date of their appointment to such Committee. "Company" means TrustCo Bank Corp NY and its Subsidiaries. "Disability" means a Participant's termination of employment by the Company or a Participating Subsidiary by reason of his permanent and total disability, as defined in Code Section~22(e)(3). "Eligible Employee" means any executive or other key managerial employee of the Company or any Participating Subsidiary who has been designated by the Board as eligible to participate in the Plan and who is a full-time, salaried employee of the Company, provided he is so employed at the date any Stock Option is granted to him. 165 "Fair Market Value" means the closing price for shares of Company common stock on the applicable date as reported on the NASDAQ or such other system as may supersede it, and, if no such price is reported for the day of grant, the Fair Market Value shall be determined by reference to such price on the next preceding day on which such price was reported. If the Stock is listed on an established stock exchange or exchanges, the Fair Market Value shall be deemed to be the closing price for shares of Company common stock on the applicable date on such stock exchange or exchanges or, if no sale of Stock has been made on any stock exchange that day, the Fair Market Value shall be determined by reference to such price for the next preceding day on which a sale occurred. In the event that no such price is available, then the Fair Market Value shall be determined by the Committee in good faith. The purchase price shall be subject to adjustment only as provided in Section~9 of the Plan. "Incentive Stock means an option granted to a Participant under this Option" Plan to purchase the Stock, which is designated as an Incentive Stock Option and which satisfies the requirements of Code &422, as amended. "Nonqualified Stock means an option granted to a Participant under this Option" Plan to purchase the Stock and which is not an Incentive Stock Option. "Option Agreement" means the written agreement executed between the Participant and the Company evidencing the award of Stock Options under this Plan, as more particularly described in Section~7. "Participant" means any Eligible Employee who has been awarded any Stock Option(s) under this Plan and his heirs, legatees, or personal representatives who may succeed to his interests under any Option Agreement at his death. "Participating means a Subsidiary some or all of whose employees Subsidiary" have been designated as Eligible Employees by the Board. "Plan" has the meaning set forth in the preamble hereto, and includes the Plan as it may be amended from time to time. "Shareholder- means any Eligible Employee who at the time an Employee" Incentive Stock Option is to be granted to him under this Plan owns (within the meaning of Code Section~422(b)(6) and (c)(5)) more than 10% of the combined voting power of all classes of the Stock. 166 "Stock" means shares of the common stock of TrustCo Bank Corp NY, which may be either authorized but unissued shares or treasury shares. "Stock Appreciation means a right, granted to a Participant concurrently Right" with the grant of a Nonqualified Stock Option, to receive a cash payment from the Company upon the partial or complete cancellation of that option by a Participant. Each Option Agreement may provide that the Participant may from time to time elect to cancel all or any portion of the Option then subject to exercise, in which event the Company's obligation in respect of such Option may be discharged by payment to the Participant of an amount in cash equal to the excess, if any, of the Fair Market Value at the time of cancellation of the shares subject to the Option or the portion thereof so cancelled, over the aggregate purchase price for such shares as set forth in the Option Agreement. In the event of such a cancellation, the number of shares as to which such Option was cancelled shall not become available for use under the Plan. "Stock Option" or "Option" means a right granted under this Plan to purchase Stock, including a Nonqualified Stock Option or an Incentive Stock Option. "Subsidiary" means a corporation of which stock possessing 50% or more of the total combined voting power of all classes of its stock entitled to vote generally in the election of directors is owned in the aggregate by TrustCo Bank Corp NY directly or indirectly through one or more Subsidiaries. SECTION~3: PLAN ADMINISTRATION The Plan is to be administered by the Committee except as otherwise provided in the Plan. Subject to all other Plan provisions, the Committee is expressly empowered to: 1. select the Eligible Employees who are to receive Stock Options and Stock Appreciation Rights under this Plan from time to time and grant those Options and Stock Appreciation Rights; 2. determine the time(s) at which Stock Options and Stock Appreciation Rights are to be granted; 3. determine the number of shares of Stock to be subject to a Stock Option granted to any Participant; 4. determine the option price and term of each Stock Option granted under this Plan (including whether it is to be an Incentive Stock Option or Nonqualified Stock Option) and all other terms and conditions to be included in the Option Agreement relating to any Stock Options under this Plan; 167 5. determine the duration and purposes of leaves of absence which may be granted to a Participant without constituting a termination of employment or service for purposes of the Plan; 6. determine all matters of interpretation of the Plan and any Option Agreement, and the Committee's decisions shall have a sound, rational basis; 7. determine, in its sole discretion, whether the Company is to accept Stock previously acquired by a Participant as payment of the option price for Stock Options granted under this Plan or whether the Company will permit payment via the simultaneous exercise of Stock Options and sale of the Stock acquired pursuant thereto; 8. prescribe, amend and rescind all rules and regulations relating to the Plan and its operations; 9. in the event of the Company's or a Participating Subsidiary's merger, consolidation, dissolution or liquidation, accelerate the exercise date and expiration date for any unexercised Stock Options then outstanding; and 10. make all other determinations and decisions and take all further actions deemed necessary or advisable for the Plan's administration. Notwithstanding any conflicting Plan provision, the Board reserves the right, by written resolution duly adopted by the Board, to terminate from time to time any and all powers delegated to the Committee by the express Plan provisions and, in that event, those Committee powers so terminated by the Board shall revert to and be fully exercisable by the Board to the same extent as they were exercisable by the Committee, provided that no termination of the Committee's powers shall be retroactively effective. Any termination of the Committee's powers under this Plan shall not be deemed a Plan amendment. No Committee or Board member may participate in the decision to award any Stock Option or Stock Appreciation Right under this Plan to himself. Neither the Board nor the Committee may, without the Participant's consent, change the terms and conditions of any Option Agreement after its execution, except to the extent that the Agreement may, by its terms, be so amended. SECTION~4: PLAN EFFECTIVE DATE AND DURATION This Plan is effective as of the Adoption Date, subject, however, to the Plan's approval by the Company's shareholders either on or before the Adoption Date or within the 12-month period following the Adoption Date. If shareholder approval is not so obtained, all Stock Options, Stock Appreciation Rights and Option Agreements granted under this Plan shall automatically be null and void, ab initio. No Stock Option may be granted under this Plan at any date which is 10~years or more after the Adoption Date. 168 SECTION~5: AMENDMENTS AND TERMINATIONS This Plan may be amended, suspended, terminated or reinstated, in whole or in part, at any time by the Board; provided, however, that without the approval of the Company's stockholders, the Board may not: 1. except as provided in Section~9, increase the number of shares of Stock subject to Stock Options issued under this Plan; 2. extend the maximum period during which a Stock Option may be exercised; 3. extend the maximum period during which Incentive Stock Options may be granted under this Plan; or 4. change the class of Eligible Employees. SECTION~6: SHARES SUBJECT TO THE PLAN 1. The total number of shares available for grants of Stock Options under this Plan is 6,900,115, subject to the adjustments under Section~9. (The original number of shares available for grants was 1,000,000, which number has been adjusted to reflect adjustments made pursuant to Section 9 hereof.) The shares may be either authorized but unissued shares or treasury shares. If a Stock Option or a portion thereof expires or terminates for any reason without being exercised in full, the unpurchased shares covered by the Option are to be available for future Stock Option grants under this Plan. 2. The maximum aggregate number of shares of Stock with respect to which Stock Options may be granted in any one fiscal year to any single Employee shall be 500,000. SECTION~7: GRANTS OF OPTIONS 1. Nonqualified Stock Options may be granted to any Eligible Employee, at the time(s) and upon such terms and conditions as may be selected by the Committee. At the time of grant of a Nonqualified Stock Option, the Committee may, in its discretion, also grant to the Eligible Employee Stock Appreciation Rights for the total number of shares subject to that Option. The grant of a Nonqualified Stock Option and, if appropriate, Stock Appreciation Rights shall be evidenced by an Option Agreement between the Eligible Employee and the Company containing any terms and conditions specified by the Committee, but including the terms described in Section~8. 2. Incentive Stock Options may be granted to any Eligible Employee, at the time(s) and upon such terms and condition as may be selected by the Committee, subject, nevertheless to the following: (a) The aggregate Fair Market Value, determined at the time the Incentive Stock Option is granted, of the shares with respect to which Incentive Stock Options are exercisable for the first time by an Eligible Employee during any calendar year (under all stock option plans of the Company and its Subsidiaries to which the provisions of Section~422 of the Code apply) shall not exceed $100,000. 169 (b) The grant shall be evidenced by an Option Agreement between the Company and the Eligible Employee containing any terms and conditions specified by the Committee, except that those terms and conditions must conform with Section~8 and must be consistent with the requirements for an "incentive stock option" as described in Code Section~22(b). SECTION~8: TERMS OF OPTIONS AGREEMENT All Option Agreements issued under this Plan must include terms that are consistent with the following: 1. The Participant shall be entitled to purchase the number of shares subject to the Stock Option, upon his exercise of that Option, at a price no less than 100% of the Stock's Fair Market Value at the date of the grant; provided, however, that in the case of an Incentive Stock Option granted to a Shareholder-Employee, the option price is to be no less than 110% of that Fair Market Value. 2. At the option's exercise, the option price may be paid in cash or cash equivalent-that is, by certified check, bank draft or postal or express money orders made payable to the Company's order in U.S. dollars. Alternatively, in the Committee's sole discretion, the option price may be paid, in whole or in part, by the Participant's exchange of Stock previously acquired by him, based on that Stock's Fair Market Value at the date of exchange or via the simultaneous exercise of Stock Options and sale of the Stock acquired pursuant thereto. However, no Stock may be accepted in payment of the option price upon exercise of an Incentive Stock Option, if that Stock was acquired by the Participant's previous exercise of an Incentive Stock Option unless that Stock has been held by the Participant for more than two years after the date that previous Option was granted and more than one year after the date that previous Option was exercised. 3. The Option may not be exercisable after the earlier of the following dates: (a) If (i)~the Option is an Incentive Stock Option but the Participant is not a Shareholder-Employee at the date of grant, or (ii)~the Option is not an Incentive Stock Option, the date 10~years after the date of grant; (b) If the Participant is a Shareholder-Employee at the date of grant and the Option is an Incentive Stock Option, the date five years after the date of grant; (c) If the Participant's employment terminates for reasons other than his death or Disability or retirement, the date three months after the date his employment terminates; 170 (d) If the Participant terminates employment as a result of Disability or retirement, the date described in Item~3(a) or 3(b), whichever is applicable; (e) If the Participant dies, the date prescribed by the Committee, except that no Option shall be exercisable after the date described in Item~3(a) or 3(b) of Section~8, whichever is applicable. If the Option is an Incentive Stock Option and the Participant's employment terminates due to Disability or retirement, the tax treatment available pursuant to Code Section~422 upon the exercise of an Incentive Stock Option will not be available to a Participant who exercises any Incentive Stock Option more than (a)~three months after the date of the termination of employment due to retirement or (b)~twelve months after the date of termination of employment due to Disability. If the Option is an Incentive Stock Option and the Participant dies, the tax treatment available pursuant to Code Section~422 upon the exercise of an Incentive Stock Option will not be available to the Participant's estate or any person who acquires the Option by bequest or inheritance or by reason of the death of the Participant unless the Participant was eligible for such tax treatment at the time of his death. Notwithstanding the foregoing, the Committee, in its discretion, may further limit the period during which all or any portion of a Stock Option may be exercised and may accelerate the time at which an Option maybe exercised. 4. Acceleration and the immediate right to exercise options in full will occur upon a Change in Control of the Company, which is defined to include any one or more the following: (a) any individual, corporation (other than TrustCo Bank Corp NY or Trustco Bank, National Association, hereinafter collectively referred to as the "Companies" or Trustco Savings Bank), partnership, trust, association, pool, syndicate, or any other entity or group of persons acting in concert becomes the beneficial owner, as that concept is defined in Rule 13d-3 promulgated by the Securities and Exchange Commission under the Securities Exchange Act of 1934, of securities of either of the Companies possessing 20% or more of the voting power for the election of directors of either of the Companies; or (b) there shall be consummated any consolidation, merger or other business combination involving either of the Companies or the securities of either of the Companies in which holders of voting securities immediately prior to such consummation own, as a group, immediately after such consummation, voting securities of either of the Companies (or, if either of the Companies does not survive such transaction, voting securities of the entity or entities surviving such transaction) having 60% or less of the total voting power in an election of directors of either of the Companies (or such other surviving entity or entities); or (c) during any period of two consecutive years, individuals who at the beginning of such period constitute the directors of either of the Companies cease for any reason to constitute at least a majority thereof unless the election, or nomination for election by either of the Companies' shareholders, of each new director of either of the Companies was approved by a vote of at least two-thirds of the directors of either of the Companies then still in office who were directors of either of the Companies at the beginning of any such period; or 171 (d) removal by the stockholders of all or any of the incumbent directors of either of the Companies other than a removal for cause; or (e) there shall be consummated at any sale, lease, exchange or other transfer (in one transaction or a series of related transactions) of all, or substantially all, of the assets of either of the Companies to a party which is not controlled by or under common control with either of the Companies; or (f) an announcement of any of the events described in paragraphs (a) through (e) above, including but not limited to a press release, public statement or filing with federal or state regulators. Upon exercise of an Option during the 30-day period prior to the anticipated date of consummation of a Change in Control, the Participant exercising the Option may, in lieu of the receipt of Stock upon the exercise of the Option, elect by written notice to the Company to receive an amount in cash equal to the excess of the aggregate Value (as defined below) of the shares of Stock covered by the Option or portion thereof surrendered determined on the date the Option is exercised, over the aggregate exercise price of the Option (such excess is referred to herein as the "Aggregate Spread") which amount, in the event of a Change in Control as described in (f) above, will be paid no later than 15 days prior to the date of consummation of such Change in Control and such election may be revoked up to that date; provided, however, and notwithstanding any other provision of this Plan, if the end of such 30-day period prior to the anticipated date of consummation of a Change in Control is within six months of the date of grant of an Option held by a Participant who is an officer of the Company (for purposes of Section~16(b) of the Exchange Act), such Option shall be canceled in exchange for a cash payment to the Participant equal to the Aggregate Spread on the day which is six months and one day after the date of grant of such Option. As used in this Section~12(a)(iii) the term "Value" means the higher of (i)~the highest Fair Market Value during the 30-day period prior to the anticipated date of consummation of a Change in Control, and (ii)~if the Change in Control is the result of a transaction or series of transactions described in paragraphs~(a) or (b) above, the highest price per share of the Stock paid in such transaction or series of transactions (which in the case of paragraph~(b) shall be the highest price per share of the Stock as reflected in a Schedule~13D by the person having made the acquisition). In the event a payment is made to a Participant as the result of an announcement constituting a Change of Control and the transaction described in such announcement is not consummated, such payment shall constitute a loan by Company to the Participant, payable to Company upon demand, with interest at the rate provided in Section 1274(d)(2)(B) of the Code commencing as of the date of payment by Company of such amount. The Company will pay a Participant a "tax gross-up payment" in respect of any taxes incurred by the Participant with respect to such loan. For purposes of this Section, the term "tax gross-up payment" means an amount such that, after the payment of taxes on such tax gross-up payment, there remains a balance sufficient to pay the taxes being reimbursed. For purposes of this Section, the term "taxes" includes taxes, penalties and interest imposed by any taxing authority. 172 5. The Stock Option(s) and any related Stock Appreciation Rights may be exercised during such Participant's lifetime, only by the Participant and, after his death, only by his heirs legatees or personal representatives who succeed to his interest under the Option Agreement. The Option Agreement, the Stock Options and the Stock Appreciation Rights issued under this Plan shall not be transferable by the Participant other than by will or by the laws of descent and distribution; provided, however, in addition to non-transferable Stock Options, the Committee may grant Nonqualified Stock Options that are transferable, without payment of consideration, to (i)~revocable trusts for the benefit of immediate family members which qualify as grantor trusts for Federal income tax purposes, (ii)~by gift to immediate family members, and (iii)~to partnerships whose only partners are immediate family members. The Committee may also amend outstanding Nonqualified Stock Options to provide for such transferability. Notwithstanding the foregoing, in the event that a transferable Nonqualified Stock Option is transferred as permitted herein, such Nonqualified Stock Option(s) may be exercised by such transferee. The transferee of a transferable Nonqualified Stock Option is subject to all conditions applicable to the transferable Nonqualified Stock Option prior to its transfer. 6. The aggregate Fair Market Value (determined at the time the Option is granted) of the stock with respect to which Incentive Stock Options are exercisable for the first time by such individual during any calendar year (under all such plans of the individual's employer corporation and its parent and subsidiary corporation) shall not exceed $100,000. 7. The acceleration provisions of Section~8, Items~4 and 8 of the Plan shall override restrictions contained in Section~8, Item~6. 8. If a Participant's employment terminates by his death, Disability or retirement, the exercise of each Option shall accelerate and become exercisable in full upon such termination, and shall remain exercisable throughout the period permitted for exercise as described in Item~3 of this Section~8. 9. If a Participant dies during the period which he or she could have exercised an Option under Item~3 of Section~8 of the Plan, then the Option may be exercised by the executors or administrators of the Participant's estate, or by any person or persons who may have acquired the Option, directly from the Participant by bequest or inheritance within a period prescribed by the Committee after the Participant's death, except that no Option shall be exercisable after its expiration date as defined in Item~3(a) or 3(b) of Section~8, whichever is applicable. SECTION~9: RECAPITALIZATION The number of shares of Stock subject to this Plan, the number of shares of Stock covered by each outstanding Option (and any corresponding Stock Appreciation Rights), and the price per share in each Option, are to be proportionately adjusted for any increase or decrease in the number of issued shares of Stock resulting from a subdivision or consolidation of shares or the payment of a stock dividend (but only on the Company's common stock) or any other increase or decrease in the number of those shares effected without receipt of consideration by the Company. 173 Subject to any required action by the Stockholders if the Company shall be the surviving corporation in any merger or consolidation, each outstanding Stock Option (and any corresponding Stock Appreciation Rights) shall pertain to and apply to the securities to which a holder of the number of shares of stock subject to that Option would have been entitled. A dissolution or liquidation of the Company, a proposed sale of substantially all of the assets of the Company, or a merger or consolidation in which the Company is not the surviving entity, shall cause each outstanding Option (and any corresponding stock Appreciation Rights) to terminate as of a date to be fixed by the Board; provided that no less than 30~days written notice of the date so fixed shall be given to each Optionee, and each Optionee shall have the right, during the period of 30~days preceding such termination, to exercise his option as to all or any part of the shares covered thereby, including shares as to which such option would not otherwise be exercisable, unless the parties to the transaction agree to substitute or assume the options. The foregoing adjustments shall be made by the Committee. Fractional shares resulting from any adjustment in options pursuant to this Section~9 may be settled as the Committee or the Board (as the case may be) shall determine. SECTION~10: GOVERNMENT AND OTHER REGULATIONS No Option shall be exercisable, no Stock shall be issued, no certificate for shares of Stock shall be delivered, and no payment shall be made under this Plan except in compliance with all applicable federal and state laws and regulations. The Company shall have the right to rely on the opinion of its counsel as to such compliance. Any share certificate issued to evidence Stock for which an Option is exercised may bear such legends and statements as the Committee may deem advisable to assure compliance with federal and state laws and regulations. No Option shall be exercisable, no Stock shall be issued, no certificate for shares shall be delivered, and no payment shall be made under this Plan until the Company has obtained such consent or approval as the Committee may deem advisable from regulatory bodies having jurisdiction over such matters. SECTION~11: INDEMNIFICATION OF COMMITTEE In addition to such other rights of indemnification that they may have as officers or directors, the Committee members shall be indemnified by the Company against the reasonable expenses, including attorneys'fees actually and necessarily incurred in connection with the Plan's administration and the defense of any action, suit, or proceeding, or in connection with any appeal therein, to which they or any of them may be a party by reasons of any action taken or failure to act under or in connection with the Plan or any Option or Stock Appreciation Right granted thereunder. The Committee members are also to be indemnified against all amounts paid by them in settlement thereof (provided that settlement is approved by independent legal counsel selected by the Company) or paid by them in satisfaction of a judgment in any such action, suit or proceeding, except in relation to matters as to which it shall be adjudged in such action, suit or proceeding that such Committee member is liable for gross negligence or willful misconduct in the performance of his/her duties; provided that within 60~days after institution of any such action, suit or proceeding a Committee member shall in writing offer the Company the opportunity, at its own expense, to handle and defend the same. 174 SECTION~12: MISCELLANEOUS The adoption of this Plan, its operation, or any documents describing or referring to this Plan (or any part thereof) shall not confer upon any employee any right to continue in the employ of the Company or in any way affect any right and power of the Company to terminate the employment of any employee at any time with or without assigning a reason thereof. This Plan, insofar as it provides for grants, shall be unfunded, and the Company shall not be required to segregate any assets that may at any time be represented by grants under the Plan. Any liability of the Company to any person with respect to any grant under this Plan shall be based solely upon any contractual obligations which may be created pursuant to this Plan. No such obligation of the Company shall be deemed to be secured by any pledge of, or other encumbrance on, any property of the Company. SECTION 13: WITHHOLDING The Company shall deduct from any payment, or otherwise collect from the recipient, any taxes required to be withheld by federal, state or local governments in connection with any Stock Option. The recipient may elect, subject to approval by the Committee, to have shares of Stock withheld by the Company in satisfaction of such taxes, or to deliver other shares of stock owned by the recipient in satisfaction of such taxes. The number of shares to be withheld or delivered shall be calculated by reference to the Fair Market of the appropriate class or series of Stock on the date that such taxes are determined. The Plan shall be administered in the State of New York and the validity, construction, interpretation, administration and effect of the Plan shall be determined solely in accordance with the laws of that State. IN WITNESS WHEREOF, the Company has caused this Amendment and Restatement of the Plan to be executed on this 18th day of September, 2001. TRUSTCO BANK CORP NY By:/s/ Robert A. McCormick Name: Robert A. McCormick Title: Chairman, President, CEO 175 Exhibit 10(l) AMENDED AND RESTATED TRUSTCO BANK CORP NY DIRECTORS STOCK OPTION PLAN WHEREAS, TrustCo Bank Corp NY maintains the TrustCo Bank Corp NY Directors Stock Option Plan (hereinafter referred to as the "Plan"); and WHEREAS, TrustCo Bank Corp NY desires to amend and restate the Plan in its entirety, effective as of September 18, 2001; NOW, THEREFORE, TrustCo Bank Corp NY hereby amends and restates the Plan in its entirety, effective as of September 18, 2001, to read as follows: SECTION 1: PURPOSE OF THE PLAN This Directors Stock Option Plan (the "Plan") has been established by TrustCo Bank Corp NY to advance the interest of stockholders and the Company by encouraging Directors to acquire a larger ownership in the Company. The resulting increased proprietary interest in the Company increases their incentive to continue active service as a Director and to oversee the success and growth of the Company. SECTION 2: DEFINITIONS "Adoption means the date this plan is duly adopted by the Board. Date" "Board" means the Company's Board of Directors. "Code" means the Internal Revenue Code of 1986, as amended. "Committee" means the Compensation Committee of the Board. "Company" means TrustCo Bank Corp NY. "Director" means a member of the Board of Directors of TrustCo Bank Corp NY. "Fair Market" means the closing price for shares of Company Value" common Value" stock on the applicable date as Value" reported on the NASDAQ or such other system as may supersede it, and, if no such price is reported for the day of grant, the Fair Market Value shall be determined by reference to such price on the next preceding day on which such price was reported. If the Stock is listed on an established stock exchange or exchanges, the Fair Market Value shall be deemed to be the closing price for shares of Company common stock on the applicable date on such stock exchange or exchanges or, if no sale of Stock has been made on any stock exchange that day, the Fair Market Value shall be determined by reference to such price for the next preceding day on which a sale occurred. In the event that no such price is available, then the Fair Market Value shall be determined by the Committee in good faith. The purchase price shall be subject to adjustment only as provided in Section~15 of the Plan. 176 "Grant Date" as used with respect to a particular Option, means the date as of which such Option is granted by the Committee pursuant to the Plan. "Option" means the right, granted by the Committee pursuant to Section~7 of the Plan, to purchase shares of Stock. "Optionee" means the Director to which an Option is granted by the Committee pursuant to the Plan, except that employees of TrustCo Bank Corp NY or its subsidiaries, who are also Directors, shall not be eligible to receive grants under this plan. "Plan" has the meaning set forth in the preamble hereto, and includes the Plan as it may be amended from time to time. "Stock" means shares of the TrustCo Bank Corp NY common stock. "Total and as applied to an Optionee, means that the Optionee; Permanent (i)~has established to the Permanent satisfaction of the Disability" Committee that the Optionee is unable to engage in any substantial Disability" gainful activity by reason of any medically determinable physical or mental impairment which can be expected to result in death or which has lasted or can be expected to last for a continuous period of not less than 12 months (all within the meaning of Section 22(e)(3) of the Code); and (ii)~has satisfied any other requirement imposed by the Committee. SECTION 3: PLAN ADMINISTRATION The Plan shall be administered by a committee composed of three or more Directors who are appointed by the Board as the Board's Compensation Committee and who may be members of the committee appointed to administer the TrustCo Bank Corp NY Stock Option Plan. The Board may from time to time remove members from, or add members to, the Committee. Vacancies on the Committee, however caused, shall be filled by the Board. The Board shall elect one of the Committee's members as Chairman. The Committee shall hold meetings at such times and places as it may determine, subject to rules and to procedures not inconsistent with the provisions of the Plan. A majority of the authorized number of members of the Committee shall constitute a quorum for the transaction of business. Acts reduced to or approved in writing by a majority of the members of the Committee then serving shall be the valid acts of the Committee. A member of the Committee shall be eligible to be granted Options under this Plan while a member of the Committee. The Committee shall be vested with full authority to make such rules and regulations as it deems necessary or desirable to administer the Plan and to interpret the provisions of the Plan. Any determination, decision or action of the Committee in connection with the construction, interpretation, administration or application of the Plan which have a sound, rational basis shall be final, conclusive and binding upon all Optionees and any person claiming under or through an Optionee, unless otherwise determined by the Board. 177 Any determination decision or action of the Committee provided for in the Plan may be made or taken by action of the Board if it so determines, with the same force and effect as if such determination, decision or action had been made or taken by the Committee. No member of the Committee or of the Board shall be liable for any determination, decision or action made in good faith with respect to the Plan or any Option granted under the Plan. The fact that a member of the Board shall at the time be, or shall theretofore have been or thereafter may be, a person who has received or is eligible to receive an Option shall not disqualify him or her from taking part in and voting at any time as a member of the Board in favor of or against any amendment or repeal of the Plan. SECTION 4: PLAN EFFECTIVE DATE AND DURATION This Plan is effective as of the Adoption Date, subject, however, to the Plan's approval by the Company's shareholders either on or before the Adoption Date of within the 12 month period following the Adoption Date. If shareholder approval is not so obtained, all Options granted under this Plan shall automatically be null and void, ab initio. No Option may be granted under this Plan at any date which is 10 years or more after the Adoption Date. SECTION 5: AMENDMENT OR TERMINATION OF THE PLAN The Board may at any time terminate, amend, modify or suspend the Plan, provided that, without the approval of the shareholders of the Company, no amendment or modification shall be made by the Board which: (a) Increases the maximum number of shares as to which Options may be granted under the Plan; (b) Alters the method by which the Option price is determined; (c) Extends any Option for a period longer than 10 years after the Grant Date; (d) Materially modifies the requirements as to eligibility for participation in the Plan; (e) Amends Sections 9(a) or 9(b) at intervals more frequent than once every six months except to the extent necessary to comport with changes in the Code, the Employee Retirement Income Security Act, or the rules thereunder; or (f) Alters this Section~5 so as to defeat its purpose. Further, no amendment, modification, suspension or termination of the Plan shall in any manner affect any Option theretofore granted under the plan without the consent of the Optionee or any person validly claiming under or through the Optionee. 178 SECTION 6: STOCK SUBJECT TO THE PLAN (a) The stock to be issued upon exercise of Options granted under the Plan shall be TrustCo Bank Corp NY Stock, which shall be made available, at the discretion of the Board, either from authorized but unissued Stock or from Stock acquired by the Company, including shares purchased in the open market. The aggregate number of shares of Stock which may be issued under or subject to Options granted under this Plan shall not exceed 461,739 shares. (The original number of shares available for grants was 50,000, which number has been adjusted to reflect adjustments made pursuant to Section 15 hereof) The limitation established by the preceding sentence shall be subject to adjustment as provided in Section~15 of the Plan. (b) In the event that any outstanding Option or portion thereof under the Plan for any reason expires or is terminated, the shares of Stock allocable to the unexercised portion of such Option may again be made subject to Option under the Plan. SECTION 7: GRANT OF OPTIONS The Committee may from time to time, subject to the provisions of the Plan, grant Options to Directors to purchase shares of Stock allotted in accordance with Section~6. All Options granted under this Plan shall be "Nonqualified Stock Options" for purposes of the Code. SECTION 8: OPTION PRICE The purchase price per share of each share of Stock which is subject to an Option shall be 100% of the Fair Market Value of a share of Stock on the date the Grant Date. SECTION 9: ELIGIBILITY OF OPTIONEES (a) Options on 1,000 shares of Stock shall be granted once each calendar year at a meeting of the Board of Directors held during such calendar year to each person who is then a Director of the Company, except that if Counsel to the Company determines in his sole discretion that on such date the Company is in possession of material non-public information concerning its affairs, such grant shall be delayed until the third day on which trading occurs following the public dissemination of such information or the date of an event which renders such information immaterial. (b) Subject to the terms of the Plan, and subject to review by the Board, the Committee shall have exclusive jurisdiction (i)~to determine the dates on which, or the time periods during which, the Option may be exercised, (ii)~to determine the purchase price of the shares subject to each Option in accordance with Section~8 of the Plan and (iii)~to prescribe the form, which shall be consistent with the Plan, of the instrument evidencing any Options granted under the Plan. 179 (c) Neither anything contained in the Plan or in any document under the Plan nor the grant of any Option under the Plan shall confer upon any Optionee any right to continue as a Director of the Company or limit in any respect the right of the Company shareholders to terminate the Optionee's directorship at any time and for any reason. SECTION 10: NON-TRANSFERABILITY OF OPTIONS No Option granted under the Plan shall be assignable or transferable by the Optionee other than by will or the laws of descent and distribution, and during the lifetime of an Optionee the Option shall be exercisable only by such Optionee. SECTION 11: TERM AND EXERCISE OF OPTIONS (a) Each Option granted under the Plan shall terminate on the date which is 10 years after the Grant Date. The Committee at its discretion may provide further limitations on the exercisability of Options granted under the Plan. An Option may be exercised only during the continuance of the Optionee's service as a Director, except as provided in Sections~12 and 13 of the Plan. (b) A person electing to exercise an Option shall give written notice to the Company of such election and of the number of shares he or she has elected to purchase, in such forms as the Committee shall have prescribed or approved, and shall at the time of exercise tender the full purchase price of the shares he or she has elected to purchase. The purchase price shall be paid in full in cash upon the exercise of the Option; provided, however, that in lieu of cash, with the approval of the Committee at or prior to exercise, an Optionee may exercise his or her Option by tendering to the Company shares of Stock owned by him or her, based on that Stock's Fair Market Value at the date of exchange or via the simultaneous exercise of Stock Options and sale of the Stock acquired pursuant thereto and having a fair market value equal to the cash exercise price applicable to his or her Option, with the then fair market value of such stock to be determined in the same manner as provided in Section~8 of the Plan with respect to the determination of the fair market value of Stock on the date an Option is granted. (c) An Optionee or a transferee of an Option shall have no rights as a stockholder with respect to any shares covered by his or her Option until the date the stock certificate is issued evidencing ownership of the shares. No adjustments shall be made for dividends (ordinary or extraordinary), whether in cash, securities or other property, or distributions or other rights, for which the record date is prior to the date such stock certificate is issued, except as provided in Section~15 hereof. 180 SECTION 12: TERMINATION OF DIRECTORSHIP If an Optionee's status as a Director ceases for any reason, any Option granted to him or her under the Plan shall terminate, and all rights under the Option shall cease, except: (a) In the case of a Stock Option held by an Optionee that is not subject to Total and Permanent Disability, such Stock Option shall terminate 18 months after the termination of the Optionee's status as Director. (b) In the case of a Stock Option held by an Optionee who is subject to Total and Permanent Disability, such Stock Option shall terminate upon its expiration date. (c) In the case of the Optionee's death while serving as a director, such Stock Option shall terminate eighteen months after the date of death. (d) The foregoing notwithstanding, no Option shall be exercisable after its expiration date. SECTION 13: DEATH OF AN OPTIONEE If an Optionee dies after ceasing to serve as a Director but within the period during which he or she could have exercised the Option under Section~12 of the Plan, then the Option may be exercised by the executors or administrators of the Optionee's estate, or by any person or persons who have acquired the Option directly from the Optionee by bequest or inheritance, within a period prescribed by the Committee after the Optionee's death, except that no Option shall be exercisable after its expiration date. SECTION 14: MODIFICATION, EXTENSION AND RENEWAL OF OPTIONS Subject to the terms and conditions and within the limitations of the Plan, the Committee may modify, extend or renew outstanding Options granted under the Plan or accept the surrender of outstanding Options (to the extent not theretofore exercised) and grant new Options in substitution therefor. Without limiting the generality of the foregoing, the Committee may grant to an Optionee, if he or she is otherwise eligible and consents thereto, a new or modified Option in lieu of an outstanding Option for a number of shares, at an exercise price and for a term which are greater or lesser than under the earlier Option, or may do so by cancellation and regrant, amendment, substitution or otherwise, subject only to the general limitations and conditions of the Plan. The foregoing notwithstanding, no modification of an Option shall, without the consent of the Optionee, alter or impair any rights or obligations under any Option theretofore granted under the Plan. SECTION 15: CHANGES IN CAPITALIZATION (a) In the event that the shares of the Company, as presently constituted, shall be changed into or exchanged for a different number or kind of shares of stock or other securities of the Company or of another corporation (whether by reason of merger, consolidation, recapitalization, reclassification, stock dividend, stock split, combination of shares or otherwise) or if the number of such shares of stock shall be increased through the payment of a stock dividend, then, subject to the provisions of Subsection~(c) below, there shall be substituted for or added to each share of stock of the Company which was theretofore appropriated, or which thereafter may become subject to an Option under the Plan, the number and kind of shares of stock or other securities into which each outstanding share of the stock of the Company shall be so changed or for which each such share shall be exchanged or to which each such share shall be entitled, as the case may be. Outstanding Options shall also be appropriately amended as to price and other terms, as may be necessary to reflect the foregoing events. 181 (b) If there shall be any other change in the number or kind of the outstanding shares of the stock of the Company, or of any stock or other securities into which such stock shall have been changed, or for which it shall have been exchanged, and if the Board or the Committee (as the case may be), shall, in its sole discretion, determine that such change equitably requires an adjustment in any Option which was theretofore granted or which may thereafter be granted under the Plan, then such adjustment shall be made in accordance with such determination. (c) A dissolution or liquidation of the Company or a merger or a consolidation in which the Company is not the surviving corporation, shall cause each outstanding Option to terminate, except to the extent that another corporation may and does in the same transaction assume and continue the option or substitute its own Options. In either event, the Board or the Committee (as the case may be) shall have the right to accelerate the time within which the Option may be exercised. (d) Fractional shares resulting from any adjustment in Options pursuant to this Section~15 may be settled as the Board or the Committee (as the case may be) shall determine. (e) To the extent that the foregoing adjustments relate to stock or securities of the Company such adjustments shall be made by the Committee, whose determination, which has a sound, rational basis, in that respect shall be final, binding and conclusive. Notice of any adjustment shall be given by the Company to each holder of an Option which shall have been so adjusted. (f) The grant of an Option pursuant to the Plan shall not affect in any way the right or power of the Company to make adjustments, reclassifications, reorganizations or changes of its capital or business structure, to merge, to consolidate, to dissolve, to liquidate or to sell or transfer all or any part of its business or assets. 182 SECTION 16: LISTING AND REGISTRATION OF SHARES (a) No Option granted pursuant to the Plan shall be exercisable in whole or in part if at any time the Board or the Committee (as the case may be) shall determine in its discretion that the listing, registration or qualification of the shares of Stock subject to such Option on any securities exchange or under any applicable law, or the consent or approval of any governmental regulatory body, is necessary or desirable as a condition of, or in connection with, the granting of such Option or the issue of shares thereunder, unless such listing, registration, qualification, consent or approval shall have been effected or obtained free of any conditions not acceptable to the Board. (b) If a registration statement under the Securities Act of 1933 with respect to the shares issuable upon exercise of any Option granted under the Plan is not in effect at the time of exercise, as a condition of the issuance of the shares the person exercising such Option shall give the Committee a written statement, satisfactory in form and substance to the Committee, that he or she is acquiring the shares for his or her own account for investment and not with a view to their distribution. The Company may place upon any stock certificate for shares issuable upon exercise of such Option the following legend or such other legend as the Committee may prescribe to prevent disposition of the shares in violation of the Securities Act of 1933 or other applicable law: THE SHARES REPRESENTED BY THIS CERTIFICATE HAVE NOT BEEN REGISTERED UNDER THE SECURITIES ACT OF 1933 (THE "ACT") AND MAY NOT BE SOLD, PLEDGED, HYPOTHECATED OR OTHERWISE TRANSFERRED OR OFFERED FOR SALE IN THE ABSENCE OF AN EFFECTIVE REGISTRATION STATEMENT WITH RESPECT TO THEM UNDER THE ACT OR A WRITTEN OPINION OF COUNSEL FOR THE COMPANY THAT REGISTRATION IS NOT REQUIRED. SECTION 17: MISCELLANEOUS The Plan shall be administered in the State of New York and the validity, construction, interpretation, administration and effect of the Plan shall be determined solely in accordance with the laws of that State. 183 IN WITNESS WHEREOF, the Company has caused this Amendment and Restatement of the Plan to be executed on this 18th day of September, 2001. TRUSTCO BANK CORP NY By: /s/Robert A. McCormick Name: Robert A. McCormick Title: Chairman, President, CEO 184 Exhibit 10(m) AMENDED AND RESTATED TRUSTCO BANK CORP NY DIRECTORS PERFORMANCE BONUS PLAN September 18, 2001 185 AMENDED AND RESTATED TRUSTCO BANK CORP NY DIRECTORS PERFORMANCE BONUS PLAN TABLE OF CONTENTS
. ARTICLE I, DEFINITIONS.........................................................................................1 ARTICLE II, ADMINISTRATION.....................................................................................3 ARTICLE III, GRANTS............................................................................................4 ARTICLE IV, PERFORMANCE BONUS UNITS............................................................................4 ARTICLE V, VESTING OF PERFORMANCE BONUS UNITS..................................................................5 ARTICLE VI, PAYMENT OF PERFORMANCE BONUS UNITS.................................................................5 ARTICLE VII, VALUATION OF PERFORMANCE BONUS UNITS..............................................................6 ARTICLE VIII, CHANGES IN CAPITAL AND CORPORATE STRUCTURE.......................................................6 ARTICLE IX, NONTRANSFERABILITY.................................................................................7 ARTICLE X, WITHHOLDING.........................................................................................7 ARTICLE XI, VOTING AND DIVIDEND RIGHTS.........................................................................8 ARTICLE XII, CLAIMS............................................................................................8 ARTICLE XIII, MISCELLANEOUS PROVISIONS.........................................................................9 ARTICLE XIV, AMENDMENT OF THE PLAN............................................................................11 ARTICLE XV, EFFECTIVENESS AND TERMS OF PLAN...................................................................11
186 AMENDED AND RESTATED TRUSTCO BANK CORP NY DIRECTORS PERFORMANCE BONUS PLAN WHEREAS, TrustCo Bank Corp NY (hereinafter referred to as the "Company") desires to provide a performance bonus to the non-employee members of its Board of Directors in the event of a change in control of the Company, which is based upon the appreciation in the value of the common stock of the Company; and WHEREAS, the Company maintains the TrustCo Bank Corp NY Directors Performance Bonus Plan (hereinafter referred to as the "Plan"); and WHEREAS, the Company desires to amend and restate the Plan in its entirety, effective as of September 18, 2001; NOW, THEREFORE, the Company does hereby amend and restate the Plan in its entirety, effective as of September 18, 2001, to read as follows: ARTICLE I DEFINITIONS Section 1.1 "Beneficiary" means the person or persons designated by a Director in writing to receive any benefits under this Plan upon the Director's death. If a Director fails to designate a Beneficiary, if no such Beneficiary is living upon the death of such Director, or if such designation is legally ineffective, then "Beneficiary" shall mean the trustee of the Director's revocable living trust, and if none the trustee of the Director's testamentary trust, and if none the personal representative of the Director's estate. Section 1.2 "Change in Control" means any of the following events: (a) any individual, corporation (other than the Company or Trustco Bank, National Association, hereinafter collectively referred to as the "Companies" or Trustco Savings Bank), partnership, trust, association, pool, syndicate, or any other entity or group of persons acting in concert becomes the beneficial owner, as that concept is defined in Rule 13d-3 promulgated by the Securities and Exchange Commission under the Securities Exchange Act of 1934, of securities of either of the Companies possessing 20% or more of the voting power for the election of directors of either of the Companies; (b) there shall be consummated any consolidation, merger or other business combination involving either of the Companies or the securities of either of the Companies in which holders of voting securities immediately prior to such consummation own, as a group, immediately after such consummation, voting securities of either of the Companies (or, if either of the Companies does not survive such transaction, voting securities of the entity or entities surviving such transaction) having 60% or less of the total voting power in an election of directors of either of the Companies (or such other surviving entity or entities); (c) during any period of two consecutive years, individuals who at the beginning of such period constitute the directors of either of the Companies cease for any reason to constitute at least a majority thereof unless the election, or nomination for election by either of the Companies' shareholders, of each new director of either of the Companies was approved by a vote of at least two-thirds of the directors of either of the Companies then still in office who were directors of either of the Companies at the beginning of any such period; (d) removal by the stockholders of all or any of the incumbent directors of either of the Companies other than a removal for cause; and (e) there shall be consummated any sale, lease, exchange or other transfer (in one transaction or a series of related transactions) of all, or substantially all, of the assets of either of the Companies to a party which is not controlled by or under common control with either of the Companies. 187 Section 1.3 "Committee" means the Stock Option Committee of the Board of Directors of the Company. Section 1.4 "Company" has the meaning as set forth in the preamble hereto. Section 1.5 "Director" means a member of the Board of Directors of the Company who is not an employee of the Company or any of its subsidiaries. Section 1.6 "Performance Bonus Unit Account" or "Account" means the account established on behalf of each Director in the Plan in accordance with Section 4.1 herein. Section 1.7 "Performance Bonus Unit" means a unit granted pursuant to Section 3.1 herein, the value of which is based upon the appreciation in value of the common stock of the Company. Section 1.8 "Plan" has the meaning as set forth in the preamble hereto and includes the Plan as it may be amended from time to time. ARTICLE II ADMINISTRATION Section 2.1 The Plan shall be administered by the Committee. The Committee shall have authority to interpret the Plan, to adopt and revise rules and regulations relating to the Plan, to determine the conditions subject to which any awards may be made or payable, and to make any other determinations which it believes necessary or advisable for the administration of the Plan. Determinations by the Committee shall be made by majority vote. All determinations of the Committee must be made in the good faith exercise of the duties of the Committee members under the Plan and must have a sound, rational basis, which such determinations, and the basis therefor, must be recorded in writing and maintained by the Committee. 188 ARTICLE III GRANTS Section 3.1 Performance Bonus Units shall be granted to each Director at such time or times as the Committee shall determine. The maximum number of Performance Bonus Units that may be awarded under the Plan shall not exceed an aggregate of 100,000 shares. If any Performance Bonus Unit awarded under the Plan shall be forfeited or canceled, such Performance Bonus Unit may again be awarded under the Plan. Performance Bonus Units shall be subject to such terms and conditions, in addition to the terms and conditions set forth in the Plan, as the Committee shall determine. ARTICLE IV PERFORMANCE BONUS UNITS Section 4.1 Performance Bonus Units granted to a Director shall be credited to a Performance Bonus Unit Account established and maintained for such Director. The Account of a Director shall be the record of Performance Bonus Units granted to him under the Plan, is solely for accounting purposes and shall not require a segregation of any Company assets. Each Performance Bonus Unit shall be valued by the Committee, in the manner provided in Article VII, as of the date of grant thereof. Each grant of Performance Bonus Units under the Plan to a Director and the value of such Performance Bonus Units as of the date of grant shall be communicated by the Committee in writing to the Director within 30 days after the date of grant. 189 ARTICLE V VESTING OF PERFORMANCE BONUS UNITS Section 5.1 Performance Bonus Units granted to a Director shall become vested upon the earlier of (i) 15 days prior to the scheduled date of consummation of a Change in Control or (ii) if not announced, on the date of consummation of a Change in Control. ARTICLE VI PAYMENT OF PERFORMANCE BONUS UNITS Section 6.1 Upon a Change in Control each Director shall be entitled to receive from the Company an amount, with respect to each Performance Bonus Unit in the Director's Account, determined as follows: (i) the value (as determined by the Committee pursuant to Article VII) of each Performance Bonus Unit in the Director's Account, as of the date of the Change in Control, (ii) reduced by the value (as determined pursuant to Article VII) of such Performance Bonus Unit as of the date of grant thereof to the Director. Section 6.2 Payment to a Participant of the amount set forth in Section 6.1 for Performance Bonus Units shall be made 15 days prior to the date of consummation of a Change in Control or, if a Change in Control occurs without prior announcement or notice thereof, within ten days after the Change in Control. Within 30 days after the Change in Control, the Committee shall review the amount of any payments made pursuant to Article VI and shall make any additional payments required if the amounts previously paid were less than the amounts provided for in Section 6.1. In the event a payment is made to a Participant as the result of an announcement constituting a Change of Control and the transaction described in such announcement is not consummated, such payment shall constitute a loan by Company to the Participant, payable to Company upon demand, with interest at the rate provided in Section 1274(d)(2)(B) of the Code commencing as of the date of payment by Company of such amount. The Company will pay a Participant a "tax gross-up payment" in respect of any taxes incurred by the Participant with respect to such loan. For purposes of this Section, the term "tax gross-up payment" means an amount such that, after the payment of taxes on such tax gross-up payment, there remains a balance sufficient to pay the taxes being reimbursed. For purposes of this Section, the term "taxes" includes taxes, penalties and interest imposed by any taxing authority. 190 Section 6.3 In the event the amounts paid to a Director under this Plan or any other plan or agreement pursuant to which the Director is entitled to payments are subject to the excise tax imposed by Section 4999 of the Internal Revenue Code of 1986 (the "Excise Tax"), then the Company will pay to the Director, at the time any of the amounts are first payable, or if later, within 10 days after the date the Excise Tax is determined to be due, an additional amount ("Gross Up") such that the net amount retained by the Director after deduction of (i) any Excise Tax on the amounts payable, and (ii) any Federal, State and local taxes and Excise Tax upon the payments provided for in this subsection (i), shall be equal to the amount payable under this Plan and any other plan or agreement pursuant to which the Director is entitled to payments. For purposes of determining the amount of the Gross Up, the Director shall be deemed to pay Federal, State and local taxes at the highest marginal rate of taxation in the calendar year in which the amounts payable are to be paid. State and local taxes shall be determined based upon the state and locality of the Director's domicile on the date of payment but taking into consideration all state and local taxes payable on such an amount. The determination of whether such Excise Tax is payable and the amount thereof shall be based upon the opinion of tax counsel selected by the Company and acceptable to the Director. If such opinion is not finally accepted by the Internal Revenue Service upon audit, then appropriate adjustments shall be computed (without interest but with Gross Up, if applicable) by such tax counsel based upon the final amount of the Excise Tax so determined. The adjusted amount shall be paid by the appropriate party in one lump cash sum within 30 days of such computation. 191 ARTICLE VII VALUATION OF PERFORMANCE BONUS UNITS Section 7.1 Except as provided in Section 7.2, for all purposes of the Plan, the value of a Performance Bonus Unit on a date of grant pursuant to Section~3.1 or upon a Change in Control pursuant to Section~6.1 will be an amount equal to the closing price for shares of Company common stock on the applicable date, as reported on the National Association of Securities Dealers Automatic Quotation ("NASDAQ") National Market System or such other system as may supersede it. If the applicable date is not a trading day for NASDAQ market makers, the price on the next preceding trading day will be used to determine the value of the Performance Bonus Unit. Section 7.2 In the case of a Change in Control defined in Section 1.2(b) herein, the value of a Performance Bonus Unit on the date of the Change in Control will be based upon the value of the consideration received or to be received by shareholders of the Company in connection with such Change in Control. 192 ARTICLE VIII CHANGES IN CAPITAL AND CORPORATE STRUCTURE Section 8.1 In the event of any change in the outstanding shares of common stock of the Company by reason of an issuance of additional shares, recapitalization, reclassification, reorganization, stock split, reverse stock split, combination of shares, stock dividend or similar transaction, the Committee shall proportionately adjust, in an equitable manner, the number of Performance Bonus Units held by Directors under the Plan. The foregoing adjustment shall be made in a manner that will cause the relationship between the aggregate appreciation in outstanding common stock and earnings per share of the Company and the increase in value of each Performance Bonus Unit granted hereunder to remain unchanged as a result of the applicable transaction. ARTICLE IX NONTRANSFERABILITY Section 9.1 Performance Bonus Units granted under the Plan, and any rights and privileges pertaining thereto, may not be transferred, assigned, pledged or hypothecated in any manner, by operation of law or otherwise, other than by will or by the laws of descent and distribution, and shall not be subject to execution, attachment or similar process. In the event of a Director's death, payment of any amount due under the Plan shall be made to the Director's Beneficiary. 193 ARTICLE X WITHHOLDING Section 10.1 The Company shall have the right to deduct from all amounts paid pursuant to the Plan any taxes required by law to be withheld with respect to such awards. ARTICLE XI VOTING AND DIVIDEND RIGHTS Section 11.1 Except as provided under Section~8.1, no Director shall be entitled to any voting rights, to receive any dividends, or to have his Account credited or increased as a result of any dividends or other distribution with respect to the common stock of the Company. ARTICLE XII CLAIMS Section 12.1 If a claim for benefits under the Plan is denied, the Committee will provide a written notice of the denial setting forth the specific reasons for the denial, a description of any additional material or information necessary for a claimant to perfect a claim, an explanation of why such material or information is necessary and appropriate and information as to the steps to be taken for the claim to be submitted for review. A claimant may request a review of a denial. Such request should be submitted to the Committee in writing, within 60 days after receipt of the denial notice stating the reasons for requesting the review. A claimant may review pertinent documents and submit issues and comments in writing. A decision will be made on the review of the denial of a claim not later than 60 days after the Committee's receipt of a request for review unless special circumstances require an extension of time for processing, in which case a decision shall be rendered as soon as possible but not later than one hundred 120 days after receipt of a request for review, provided that the claimant is given written notice of the extension of time within the original 60 day period. The decision on review will be in writing to claimant and shall include specific reasons for the decision. 194 ARTICLE XIII MISCELLANEOUS PROVISIONS Section 13.1 No employee or other person shall have any claim or right to be granted an award under the Plan. Neither the Plan nor any action taken hereunder shall be construed as giving any employee any right to be retained in the employ of the Company. Section 13.2 The Plan shall at all times be entirely unfunded and no provision shall at any time be made with respect to segregating assets of the Company for payment of any benefits hereunder. No Director or other person shall have any interest in any particular assets of the Company by reason of the right to receive a benefit under the Plan and any such Director or other person shall have only the rights of a general unsecured creditor of the Company with respect to any rights under the Plan. Section 13.3 Notwithstanding the provisions of Section 13.2, the Company may in its discretion make contributions to a rabbi trust for the purpose of accumulating assets to satisfy its obligations hereunder; provided, however, that upon a Change in Control, the Company will make contributions to a rabbi trust in an amount that is sufficient to pay each Plan participant or beneficiary the benefits to which Plan participants or their beneficiaries would be entitled pursuant to the terms of the Plan as of the date of the Change in Control. For purposes of this Section 13.3, the term "Change in Control" will include (i) an announcement, including but not limited to, a press release, public statement, or filing with federal or state securities regulators, of a transaction that would constitute a Change in Control as defined in Section 1.2 herein and (ii) the execution of a definitive agreement expressing the intent to accomplish any consolidation, merger or other business combination involving the Company or the securities of the Company described in Section 1.2(b) herein. At all times the assets of the rabbi trust shall remain subject to the general creditors of the Company. Section 13.4 Except when otherwise required by the context, any masculine terminology in this document shall include the feminine, and any singular terminology shall include the plural. 195 ARTICLE XIV AMENDMENT OF THE PLAN Section 14.1 The Board of Directors of the Company may alter or amend the Plan from time to time without obtaining the approval of the stockholders of the Company. No amendment to the Plan may alter, impair or reduce the number of Performance Bonus Units granted under the Plan prior to the effective date of such amendment or any vesting or payment provisions with respect thereto without the written consent of any affected Director. ARTICLE XV EFFECTIVENESS AND TERMS OF PLAN Section 15.1 The effective date of the Plan as originally adopted shall be May 19, 1997 and the effective date of the Plan as amended and restated shall be September 18, 2001. The Committee may at any time terminate the Plan. Upon termination of the Plan, payments shall be made with respect to Performance Bonus Units granted prior to the date of termination. In the event of an announcement, including but not limited to, a press release, public statement, or filing with federal or state securities regulators, of a transaction that would constitute a Change in Control, the Plan shall not be terminated without Participant approval prior to the consummation of the Change in Control. 196 IN WITNESS WHEREOF, the Company has caused this amended and restated Plan to be executed this 18th day of September, 2001. TRUSTCO BANK CORP NY By: /s/Robert A. McCormick_ Name: ____Robert A. McCormick_____ Title: ___Chairman, President, CEO___ 197 Exhibit 10(n) AMENDED AND RESTATED TRUSTCO BANK, NATIONAL ASSOCIATION DEFERRED COMPENSATION PLAN FOR DIRECTORS September 18, 2001 198 AMENDED AND RESTATED TRUSTCO BANK, NATIONAL ASSOCIATION DEFERRED COMPENSATION PLAN FOR DIRECTORS WHEREAS, on November~24, 1981, the Board of Directors of Trustco Bank, National Association (herein referred to as the "Bank") adopted the Trustco Bank Deferred Compensation Plan for Directors (hereinafter referred to as the "Plan"); and WHEREAS, the Bank desires to amend and restate the Plan, effective as of September 18, 2001; NOW, THEREFORE, the Bank hereby amends and restates the Plan in its entirety, effective as of September 18, 2001, to read as follows: 1. Any Director may elect on or before December 31 of any year to defer receipt of all or a specific part of his annual fees for the following calendar year, which election to defer fees continues from year to year unless the Director amends or terminates such election by written request or ceases to be a Director. In the event of a termination of an election, the amount already deferred by the Director cannot be paid to him until he ceases to be a Director. 2. The Bank will not fund its liability for deferred fees or interest thereon but general ledger accounts will be maintained, supported by memorandum accounts for each Director. The compensation deferred will be credited to the Director's deferred compensation account as of the date it would otherwise have been payable. A Director's deferred compensation account shall be credited at the end of each calendar quarter with a credit on the balance at the beginning of the quarter equal to the number of days in the quarter times one-fourth of the greater of (i)~ 6%, or (ii)~the ten-year U.S. Treasury Bond rate on the last business day of the quarter. 199 3. In the event a Director ceases to be a Director of the Bank, the entire balance of his deferred fees, including interest credited thereon, may, if directed by the Board of Directors in its sole discretion, be paid immediately to the Director in a lump sum, or in annual installments over a period of not more than five years beginning with the first day of the calendar year immediately following the year in which the Director ceased to be a Director, or in payments equivalent to a life annuity. In addition, if Director ceases to be a Director within 12 months prior to a Change in Control (as defined herein), Director shall be paid the entire balance of his deferred fees, including interest credited thereon in a single lump sum 15 days prior to the date of consummation of a Change in Control or, if a Change in Control occurs without prior announcement or notice thereof, within 10 days after the Change in Control. In the event a payment is made to a Director as the result of an announcement constituting a Change of Control and the transaction described in such announcement is not consummated, such payment shall constitute a loan by Company to the Director, payable to Company upon demand, with interest at the rate provided in Section 1274(d)(2)(B) of the Code commencing as of the date of payment by Company of such amount. The Company will pay Director a "tax gross-up payment" in respect of any taxes incurred by the Director with respect to such loan. For purposes of this Section, the term "tax gross-up payment" means an amount such that, after the payment of taxes on such tax gross-up payment, there remains a balance sufficient to pay the taxes being reimbursed. For purposes of this Section, the term "taxes" includes taxes, penalties and interest imposed by any taxing authority. A "Change in Control" means any of the following events: (a) any individual, corporation (other than TrustCo Bank Corp NY or the Bank, hereinafter collectively referred to as the "Companies" or Trustco Savings Bank), partnership, trust, association, pool, syndicate, or any other entity or group of persons acting in concert becomes the beneficial owner, as that concept is defined in Rule 13d-3 promulgated by the Securities and Exchange Commission under the Securities Exchange Act of 1934, of securities of either of the Companies possessing 20% or more of the voting power for the election of directors of either of the Companies; (b) there shall be consummated any consolidation, merger or other business combination involving either of the Companies or the securities of either of the Companies in which holders of voting securities immediately prior to such consummation own, as a group, immediately after such consummation, voting securities of either of the Companies (or, if either of the Companies does not survive such transaction, voting securities of the entity or entities surviving such transaction) having 60% or less of the total voting power in an election of directors of either of the Companies (or such other surviving entity or entities); (c) during any period of two consecutive years, individuals who at the beginning of such period constitute the directors of either of the Companies cease for any reason to constitute at least a majority thereof unless the election, or nomination for election by either of the Companies' shareholders, of each new director of either of the Companies was approved by a vote of at least two-thirds of the directors of either of the Companies then still in office who were directors of either of the Companies at the beginning of any such period; (d) removal by the stockholders of all or any of the incumbent directors of either of the Companies other than a removal for cause; and (e) there shall be consummated any sale, lease, exchange or other transfer (in one transaction or a series of related transactions) of all, or substantially all, of the assets of either of the Companies to a party which is not controlled by or under common control with either of the Companies. 200 4. Upon the death of a Director, the balance of his account shall be payable to a beneficiary designated by him or her on the first day of the calendar year following the year in which he or she dies, in the same manner as set forth in the election filed by said Director, or if no beneficiary is named, to the trustee of the Director's revocable living trust, and if none of the trustee of the Director's testamentary trust, and if none to the personal representative of the Director's estate. 5. The right to receive payment of deferred compensation shall not be transferable or assignable by a Director or named beneficiary, except by will or by the laws of descent and distribution. 6. The Board of Directors of the Bank reserves the right to amend, suspend or terminate this Plan at any time. However, no amendment, suspension or termination of this Plan may alter or impair any Director's rights previously granted under the Plan, without his consent. 7. In the event that it is determined by any taxing authority, and it is ultimately sustained either by a court of competent jurisdiction, by settlement or otherwise, that all or a portion of the benefits payable under the Plan will be subject to income tax prior to distribution of such benefits, the Bank will distribute to the Director an amount sufficient to pay the tax liability. In addition, the Bank shall pay to the Director an additional amount to pay interest and penalties, if any, on the amount of said tax liability. The amount of interest and penalties paid to the Director shall not be a charge against the Director's account hereunder. 8. All expenses (including, without limitation, legal fees and expenses) incurred by a Director in connection with, or in prosecuting or defending, any claim or controversy arising out of or relating to this Plan shall be paid by the Bank. 201 IN WITNESS WHEREOF, the Bank has caused this amended and restated Plan to be executed this 18th day of September, 2001. TRUSTCO BANK, NATIONAL ASSOCIATION By:/s/Robert A. McCormick Robert A. McCormick Title: Chairman, President, CEO 202 Exhibit 10(o) AGREEMENT between Fiserv Solutions, Inc. 255 Fiserv Drive Brookfield, WI 53045-5815 and Trustco Bank, National Association 1 Sarnowski Drive Glenville, NY 12302 Date: November 14, 2001 Material indicated by an asterisk ("*") has been omitted and filed separately with the SEC. F 203 AGREEMENT dated as of November 14, 2001 ("Agreement") between Fiserv Solutions, Inc., a Wisconsin corporation ("Fiserv"), and Trustco Bank, National Association, a national banking association ("Client"). Fiserv and Client hereby agree as follows: 1. Term. The initial term of this Agreement shall end March 31, 2007, and Client may renew for an additional 5-year term. If no written notice of renewal or non-renewal is provided by either party by November 30, 2006, this Agreement shall be extended for 1 year with Client to pay fees at a rate of 110% of the fees in effect prior to the expiration of the initial term (appropriately adjusted as provided for in the Exhibits). In the event Client notifies Fiserv of renewal at least 120 days prior to expiration of the initial term, the 1-year extension, or any renewal term, the Agreement shall be renewed for an additional 5-year term. This Agreement shall be effective on the day services are first provided to Client by Fiserv ("Effective Date"). 2. Services. (a) Services Generally. Fiserv, itself and through its affiliates, agrees to provide Client, and Client agrees to obtain from Fiserv, services ("Services") and products ("Products") (collectively, "Fiserv Services") described in the attached Exhibits: Exhibit A - Account Processing Services Exhibit B - Item Processing Services Exhibit C - Back Office Services Exhibit D - Implementation Services Exhibit E - Back Office Trust Services The Exhibits set forth specific terms and conditions applicable to the Services and/or Products, and, where applicable, the Fiserv affiliate so performing. Client may select additional services and products from time to time by incorporating an appropriate Exhibit to this Agreement. The performance by any affiliate of Fiserv of any of Fiserv's obligations under this Agreement shall not relieve Fiserv of such obligations and shall not affect in any manner whatsoever Client's rights under this Agreement. The specifications for the Services and related standards for performance are integral parts of this Agreement and are incorporated herein by reference. (b) Implementation Services. Fiserv will provide services (i) to convert Client's existing applicable data and/or information and back office services to the Fiserv Services; and/or (ii) to implement the Fiserv Services. These activities are referred to as "Implementation Services" as specified in Exhibit D. Client agrees to cooperate with Fiserv in connection with Fiserv's provision of Implementation Services and to provide all reasonably necessary information and assistance to facilitate the conversion and/or implementation. Client is responsible for all out-of-pocket expenses associated with Implementation Services as specified in the Exhibits, provided Fiserv prepares a written estimate of travel and related costs and obtains prior approval from Client. Fiserv will provide Implementation Services as required in connection with Fiserv Services. (c) Training Services. Fiserv shall provide training, training aids, user manuals, and other documentation for Client's use as Fiserv and Client determine to be necessary to enable Client personnel to become familiar with Fiserv Services. If requested by Client, classroom training in the use and operation of Fiserv Services will be provided at a training facility designated by Fiserv and Client. All such training aids and manuals remain Fiserv's property, but shall remain in Client's possession for the term of this Agreement. 3. Fees for Fiserv Services. (a) General. Client agrees to pay Fiserv: (i) fees for Fiserv Services for the following month as specified in the Exhibits; (ii) out-of-pocket charges directly attributable to this Agreement for the month payable by Fiserv for the account of Client; and (iii) Taxes (as defined below) thereon (collectively, "Fees"). Within 15 days after the last day of each calendar month Fiserv shall reconcile Fees paid by Client for the Fiserv Services for the month and the fees and charges actually due Fiserv based on Client's actual use of Fiserv Services for such month. Fiserv shall either issue a credit to Client or provide Client with an invoice for any additional fees or other charges owed. Fiserv may change the amount of Fees billed to reflect appropriate changes in actual use of Fiserv Services, and to reflect the annual increase in Fees as set forth in the Exhibits. Upon 120 days advance written notification to and acceptance by Client, Fiserv may increase its fees in excess of amounts listed in the Exhibits in the event that Fiserv implements major system enhancements to comply with changes in law, government regulation, or industry practices. (b) Additional Charges. Fees for out-of-pocket expenses, such as telephone, microfiche, courier, and other charges incurred by Fiserv at Client's request for goods or services obtained by Fiserv on Client's behalf and at Client's request shall be billed to Client at cost plus the applicable Fiserv administrative fee as set forth in the Exhibits. Such out-of-pocket expenses may be changed from time to time upon notification of a fee change from a vendor/provider. Fiserv shall notify Client of such changes prior to Client incurring such expenses. The Fees do not include, and Client and Fiserv shall respectively be responsible for, furnishing transportation or transmission of information between Fiserv's service center(s), Client's site(s), and any applicable clearing house, regulatory agency, or Federal Reserve Bank, as specified in the Exhibits. 204 (c) Taxes. Fiserv shall add to each invoice any sales, use, excise, value added, and other taxes and duties however designated that are levied by any taxing authority relating to the Fiserv Services ("Taxes"). In no event shall "Taxes" include taxes based upon Fiserv's net income. (d) Payment Terms. Fees are due and payable monthly upon receipt of invoice. Client shall pay Fiserv by check or wire transfer. In the event any amounts due remain unpaid beyond the 30th day after payment is due, Client shall pay a late charge of 1.5% per month. 4. Access to Fiserv Services. (a) Procedures. Client agrees to comply with applicable regulatory requirements and procedures for use of Services established by Fiserv. (b) Changes. Fiserv continually reviews and modifies Fiserv systems used in the delivery of Services (the "Fiserv System") to improve service and comply with government regulations, if any, applicable to the data and information utilized in providing Services. Fiserv reserves the right to make changes in Services, including but not limited to operating procedures, type of equipment or software resident at, and the location of Fiserv's service center(s). In no event may such changes disrupt the Services. Fiserv will provide Client at least 30 days prior written notice of any material change that affects Client's normal operating procedures, reporting, or service costs prior to implementation of such change, unless such changes are caused by changes in applicable law or regulation or are otherwise beyond Fiserv's control and, in either case, Fiserv cannot provide such written notice. Without Client's prior written consent, no such change in Services may increase the Fees. (c) Communications Lines. After approval by Client, Fiserv shall order the installation of appropriate communication lines and equipment to facilitate Client's access to Services. Client understands and agrees to pay charges relating to the installation and use of such lines and equipment as set forth in the Exhibits. (d) Terminals and Related Equipment. Client shall obtain necessary and sufficient terminals and other equipment, approved by Fiserv and compatible with the Fiserv System, to transmit and receive data and information between Client's location(s), Fiserv's service center(s), and/or other necessary location(s). Fiserv and Client may mutually agree to change the type(s) of terminal and equipment used by Client. 5. Client Obligations. (a) Input. Client shall be solely responsible for the input, transmission, or delivery to and from Fiserv of all information and data required by Fiserv to perform Services unless Client has retained Fiserv to handle such responsibilities, as specifically set forth in the Exhibits. The information and data shall be provided in a format and manner approved by Fiserv. Client will provide at its own expense or procure from Fiserv all equipment, computer software, communication lines, and interface devices required to access the Fiserv System. If Client has elected to provide such items itself, Fiserv shall provide Client with a list of compatible equipment and software; Client agrees to pay Fiserv's standard fee for recertification of the Fiserv System resulting therefrom. (b) Client Personnel. Client shall designate appropriate Client personnel for training in the use of the Fiserv System, shall supply Fiserv with reasonable access to Client's site during normal business hours for Implementation Services and shall cooperate with Fiserv personnel in their performance of Services. (c) Use of Fiserv System. Client shall (i) comply with any operating instructions on the use of the Fiserv System provided by Fiserv; (ii) review all reports furnished by Fiserv for accuracy; and (iii) work with Fiserv to reconcile any out of balance conditions. Client shall determine and be responsible for the authenticity and accuracy of all information and data submitted to Fiserv. (d) Client's Systems. Fiserv, with cooperation and assistance from Client, shall be responsible for ensuring that as of the Effective Date, Client's systems are Year 2000 compliant and otherwise capable of passing and/or accepting data from and/or to the Fiserv System. Subsequent to the Effective Date, Fiserv, at Fiserv's applicable rates where appropriate, with cooperation and assistance from Client, shall be responsible for ensuring that, Client's systems are Year 2000 compliant and otherwise capable of passing and/or accepting data from and/or to the Fiserv System. 6. Ownership and Confidentiality. (a) Definition. (i) Client Information. "Client Information" means: (A) confidential plans, customer lists, information, and other proprietary material of Client that is marked with a restrictive legend, or if not so marked with such legend or is disclosed orally, is identified as confidential at the time of disclosure (and written confirmation thereof is promptly provided to Fiserv); (B) any information and data concerning the business and financial records of Client's customers prepared by or for Fiserv, or used in any way by Fiserv in connection with the provision of Fiserv Services (whether or not any such information is marked with a restrictive legend); (C) any other information that Fiserv reasonably ought to know is confidential; and (D) Client's proprietary PASSBOOK SYSTEM, including custom software modifications, software documentation and training aids, and all data, code, techniques, algorithms, methods, logic, architecture, and designs embodied or incorporated therein (whether or not any such information is marked with a restrictive legend). 205 (ii) Fiserv Information. "Fiserv Information" means: (A) confidential plans, information, research, development, trade secrets, business affairs (including that of any Fiserv client, supplier, or affiliate), and other proprietary material of Fiserv that is marked with a restrictive legend, or if not so marked with such legend or is disclosed orally, is identified as confidential at the time of disclosure (and written confirmation thereof is promptly provided to Client); (B) Fiserv's proprietary computer programs, including custom software modifications, software documentation and training aids, and all data, code, techniques, algorithms, methods, logic, architecture, and designs embodied or incorporated therein (whether or not any such information is marked with a restrictive legend); and (C) any other information that Client reasonably ought to know is confidential. (iii) Information. "Information" means Client Information and Fiserv Information. No obligation of confidentiality applies to any Information that the receiving party ("Recipient") (A) already possesses without obligation of confidentiality; (B) develops independently; or (C) rightfully receives without obligation of confidentiality from a third party. No obligation of confidentiality applies to any Information that is, or becomes, publicly available without breach of this Agreement. (b) Obligations. Recipient agrees to hold as confidential all Information it receives from the disclosing party ("Discloser"). All Information shall remain the property of Discloser or its suppliers and licensors. Information will be returned to Discloser at the termination or expiration of this Agreement. Fiserv specifically agrees that it will not use any non-public personal information about Client's customers in any manner prohibited by Title V of the Gramm-Leach-Bliley Act. Recipient will use the same care and discretion to avoid disclosure of Information as it uses with its own similar information that it does not wish disclosed, but in no event less than a reasonable standard of care. Recipient may only use Information in accordance with the purpose of this Agreement. Recipient may disclose Information to (i) employees and employees of affiliates who have a need to know; and (ii) any other party with Discloser's written consent. Before disclosure to any of the above parties, Recipient will have a written agreement with such party sufficient to require that party to treat Information in accordance with this Agreement. Recipient may disclose Information to the extent required by law. However, Recipient agrees to give Discloser prompt notice so that it may seek a protective order. The provisions of this sub-section survive any termination or expiration of this Agreement. (c) Residuals. Nothing contained in this Agreement shall restrict Recipient from the use of any ideas, concepts, know-how, or techniques contained in Information that are related to Recipient's business activities ("Residuals"), provided that in so doing, Recipient does not breach its obligations under this Section. However, this does not give Recipient the right to disclose the Residuals except as set forth elsewhere in this Agreement. (d) Fiserv System. The Fiserv System contains information and computer software that are proprietary and confidential information of Fiserv, its suppliers, and licensors. Client agrees not to attempt to circumvent the devices employed by Fiserv to prevent unauthorized access to the Fiserv System, including, but not limited to, alterations, decompiling, disassembling, modifications, and reverse engineering thereof. (e) Information Security. Fiserv shall implement and maintain appropriate measures designed to meet the objectives of the guidelines establishing standards for safeguarding non-public Client customer information as adopted by any federal regulatory agencies having jurisdiction over Client's affairs. (f) Confidentiality of this Agreement. Fiserv and Client agree to keep confidential the prices, terms and conditions of this Agreement, without disclosure to third parties. 7. Regulatory Agencies, Regulations and Legal Requirements. (a) Client Files. Records maintained and produced for Client ("Client Files") may be subject to examination by such Federal, state, or other governmental regulatory agencies as may have jurisdiction over Client's business to the same extent as such records would be subject if maintained by Client on its own premises. Client agrees that Fiserv is authorized to give all reports, summaries, or information contained in or derived from the data or information in Fiserv's possession relating to Client when formally requested to do so by an authorized regulatory or government agency, provided Fiserv (i) notifies Client promptly after Fiserv receives notification of planned examination by federal bank regulatory agencies and (ii) to the legal extent allowable, provides a general description of records and information being requested. 206 (b) Compliance with Regulatory Requirements. Client agrees to comply with applicable regulatory and legal requirements, including without limitation: (i) submitting a copy of this Agreement to the appropriate regulatory agencies prior to the date Services commence; (ii) providing adequate notice to the appropriate regulatory agencies of the termination of this Agreement or any material changes in Services; (iii) retaining records of its accounts as required by regulatory authorities; (iv) obtaining and maintaining, at its own expense, any Fidelity Bond required by any regulatory or governmental agency; and (v) maintaining, at its own expense, such casualty and business interruption insurance coverage for loss of records from fire, disaster, or other causes, and taking such precautions regarding the same, as may be required by regulatory authorities. 8. Warranties. (a) Fiserv Warranties. Fiserv represents and warrants that: (i)(A) Services will conform to the specifications set forth in the Exhibits; (B) Fiserv will perform Client's work accurately provided that Client supplies accurate data and information, and follows the procedures described in all Fiserv documentation, notices, and advices; (C) Fiserv personnel will exercise due care in provision of Services; (D) the Fiserv System will comply in all material respects with all applicable Federal and state laws and regulations governing Services as of the Effective Date; beyond the Effective Date, Fiserv shall comply in all material respects with all applicable Federal and state laws and regulations governing Services, the cost for which shall be shared pro rata among same-state clients and Fiserv; (E) the Fiserv System is Year 2000 compliant; (F) no contractual obligations exist that would prevent Fiserv from entering into this Agreement; (G) Fiserv has requisite authority to execute, deliver, and perform this Agreement. In the event of an error or other default caused by Fiserv personnel, systems, or equipment, Fiserv shall promptly correct the data or information and/or reprocess the affected item or report at no additional cost to Client. Client agrees to supply Fiserv with a written request for correction of the error within 7 days after Client's discovery of the error or notification thereof, provided that Client must always notify Fiserv within 7 days after Client reasonably should have known of the error. Work reprocessed due to errors in data supplied by Client, on Client's behalf by a third party, or by Client's failure to follow procedures set forth by Fiserv shall be billed to Client at Fiserv's then current time and material rates, except as set forth in the Exhibits; and (H) the Fiserv System has the capability to perform the functions in the Products and Services Manual dated November 1, 2001 and annexed hereto as Appendix A-4; and (ii) it owns or has a license to furnish all equipment or software comprising the Fiserv System. Fiserv shall indemnify Client and hold it harmless against any claim or action that alleges that the Fiserv System use infringes a United States patent, copyright, or other proprietary right of a third party. Client agrees to notify Fiserv promptly of any such claim and grants Fiserv the sole right to control the defense and disposition of all such claims. Client shall provide Fiserv with reasonable cooperation and assistance in the defense of any such claim. THE WARRANTIES STATED HEREIN ARE LIMITED WARRANTIES AND ARE THE ONLY WARRANTIES MADE BY FISERV. FISERV DOES NOT MAKE, AND CLIENT HEREBY EXPRESSLY WAIVES, ALL OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE STATED EXPRESS WARRANTIES ARE IN LIEU OF ALL LIABILITIES OR OBLIGATIONS OF FISERV FOR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE DELIVERY, USE, OR PERFORMANCE OF FISERV SERVICES. (b) Client Warranties. Client represents and warrants that: (i) no contractual obligations exist that would prevent Client from entering into this Agreement; (ii) it has complied with all applicable regulatory requirements; and (iii) Client has requisite authority to execute, deliver, and perform this Agreement. Client shall indemnify and hold harmless Fiserv, its officers, directors, employees, and affiliates against any claims or actions arising out of the use by Client of the Fiserv System in a manner other than that provided in this Agreement. 9. Limitation of Liability. (a) General. IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR LOSS OF GOODWILL, OR FOR SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING UNDER THIS AGREEMENT, REGARDLESS OF WHETHER SUCH CLAIM ARISES IN TORT OR IN CONTRACT. NEITHER PARTY MAY ASSERT ANY CLAIM AGAINST THE OTHER PARTY MORE THAN 2 YEARS AFTER SUCH CLAIM ACCRUED. EXCEPT AS RELATES TO SECTION 6, EACH PARTY'S AGGREGATE LIABILITY FOR ANY AND ALL CAUSES OF ACTION RELATING TO THIS AGREEMENT SHALL BE LIMITED TO THE TOTAL FEES (EXCLUDING ONE-TIME FEES) PAID OR PAYABLE BY CLIENT TO FISERV FOR THE SERVICES PROVIDED BY FISERV HEREUNDER IN THE 4 MONTH PERIOD PRECEDING THE DATE THE CLAIM ACCRUED. FISERV'S AGGREGATE LIABILITY FOR A DEFAULT RELATING TO THIRD PARTY EQUIPMENT OR SOFTWARE SHALL BE LIMITED TO THE AMOUNT PAID BY CLIENT FOR THE EQUIPMENT OR SOFTWARE. 207 (b) Lost Records. If Client's records or other data submitted for processing are lost or damaged as a result of any failure by Fiserv, its employees, or agents to exercise reasonable care to prevent such loss or damage, Fiserv shall use commercially reasonable best efforts to reproduce such records or data from duplicates or copies provided by Client. To the extent Client is unable to provide such duplicates or copies, Client shall hold Fiserv harmless from any liability or responsibility therefor. 10. Disaster Recovery. (a) General. Fiserv maintains, and shall during the term of this Agreement continue to maintain, a disaster recovery plan ("Disaster Recovery Plan") for each Service, which plan shall contain timeframes for resumption of service. A "Disaster" shall mean any unplanned interruption of the operations of or inaccessibility to Fiserv's service center in which Fiserv, using reasonable judgment, requires relocation of processing to a recovery location. Fiserv shall notify Client as soon as possible after Fiserv deems a service outage to be a Disaster. Fiserv shall move the processing of Client's standard services to a recovery location as expeditiously as possible and shall coordinate the cut-over to back-up telecommunication facilities with the appropriate carriers. Client shall maintain adequate records of all transactions during the period of service interruption and shall have personnel available to assist Fiserv in implementing the switchover to the recovery location. During a Disaster, optional or on-request services shall be provided by Fiserv only to the extent adequate capacity exists at the recovery location and only after stabilizing the provision of base services. (b) Communications. Fiserv shall work with Client to establish a plan for alternative communications in the event of a Disaster. (c) Disaster Recovery Test. Fiserv shall test the Disaster Recovery Plan no less than once every calendar year. Client agrees to participate in and assist Fiserv with such test, if requested by Fiserv. Upon Client's request, test results will be made available to Client's management, regulators, auditors, and insurance underwriters promptly after receipt of such request. (d) Client Plans. Fiserv agrees to release information necessary to allow Client's development of a disaster recovery plan that operates in concert with the Disaster Recovery Plan. (e) No Warranty. Client understands and agrees that the Disaster Recovery Plan is designed to minimize, but not eliminate, risks associated with a Disaster affecting Fiserv's service center(s). Fiserv does not warrant that Fiserv Services will be uninterrupted or error free in the event of a Disaster; Fiserv will use best efforts to perform in accordance with performance standards for the duration of a Disaster, but in no event will Fiserv be held to performance standards or penalties for the duration of a Disaster. Client maintains responsibility for adopting a disaster recovery plan relating to disasters affecting Client's facilities and for securing business interruption insurance or other insurance necessary for Client's protection. 11. Termination. (a) Material Breach. Except as provided elsewhere in this Section 11, either party may terminate this Agreement in the event of a material breach by the other party not cured within 90 days following written notice stating, with particularity and in reasonable detail, the nature of the claimed breach. (b) Failure to Pay. In the event any invoice remains unpaid by Client 30 days after due, or Client, except during the 1 year extension term described in Section 1, deconverts any data or information from the Fiserv System without prior written consent of Fiserv, Fiserv, at its sole option, may terminate this Agreement and/or Client's access to and use of Fiserv Services. Any invoice submitted by Fiserv shall be deemed correct unless Client provides written notice to Fiserv within 30 days of the invoice date specifying the nature of the disagreement. (c) Remedies. Remedies contained in this Section 11 are cumulative and are in addition to the other rights and remedies available to either party under this Agreement, by law or otherwise. (d) Defaults. If Client: (i) defaults in the payment of any sum of money due in Section 11(b); (ii) breaches this Agreement in any material respect or otherwise defaults in any material respect in the performance of any of its obligations in Section 11(a); or (iii) commits an act of bankruptcy or becomes the subject of any proceeding under the federal Bankruptcy Code or becomes insolvent or if any substantial part of Client's property becomes subject to any levy, seizure, assignment, application, or sale for or by any creditor or governmental agency; then, in any such event, Fiserv may, upon written notice, terminate this Agreement and be entitled to recover from Client as liquidated damages an amount equal to the present value of all payments remaining to be made hereunder for the remainder of the initial term or any renewal term of this Agreement. For purposes of the preceding sentence, present value shall be computed using the "prime" rate (as published in The Wall Street Journal) in effect at the date of termination and "all payments remaining to be made" shall be calculated based on the average bills for the 3 months immediately preceding the date of termination. Client agrees to reimburse Fiserv for any expenses Fiserv may incur, including reasonable attorneys'fees, in taking any of the foregoing actions. 208 (e) Defaults. If Fiserv: (i) breaches this Agreement in any material respect or otherwise defaults in any material respect in the performance of any of its obligations in Section 11(a); or (ii) commits an act of bankruptcy or becomes the subject of any proceeding under the federal Bankruptcy Code or becomes insolvent or if any substantial part of Client's property becomes subject to any levy, seizure, assignment, application, or sale for or by any creditor or governmental agency; then, in any such event, Client may, upon written notice, terminate this Agreement without the payment of an early termination fee. (f) Convenience. Client may terminate this Agreement by paying a termination fee based on the remaining unused term of this Agreement, the amount to be determined by multiplying Client's average monthly invoice for each Fiserv Service received by Client during the preceding 12 months of the term (or if no monthly invoice has been received, the sum of the estimated monthly billing for each Fiserv Service to be received hereunder) by 80% times the remaining months of the term, plus any unamortized conversion fees or third party costs existing on Fiserv's books on the date of termination. Client understands and agrees that Fiserv losses incurred as a result of early termination of the Agreement would be difficult or impossible to calculate as of the effective date of termination since they will vary based on, among other things, the number of clients using the Fiserv System on the date the Agreement terminates. Accordingly, the amount set forth in the first sentence of this subsection represents Client's agreement to pay and Fiserv's agreement to accept as liquidated damages (and not as a penalty) such amount for any such Client termination. Notwithstanding the foregoing, in the event Client is acquired by another entity, the following early termination fees shall apply: ------------------- ------------------------------------ Acquisition The amount to be determined by occurs prior to x multiplying Client's average anniversary of monthly invoice during the the Effective Date preceding 12 months (or if no monthly invoice has been received, the sum of the estimated monthly billing for each Fiserv Service to be received hereunder) times the number of months below: ------------------- ------------------------------------ ------------------- ------------------------------------ 1st anniversary 24 ------------------- ------------------------------------ ------------------- ------------------------------------ 2nd anniversary 24 ------------------- ------------------------------------ ------------------- ------------------------------------ 3rd anniversary 18 ------------------- ------------------------------------ ------------------- ------------------------------------ 4th anniversary 12 ------------------- ------------------------------------ ------------------- ------------------------------------ 5th anniversary 50% of remaining term ------------------- ------------------------------------ (g) Return of Data Files. Upon expiration or termination of this Agreement, Fiserv shall furnish to Client such copies of Client Files as Client may request in a Fiserv standard format along with such information and assistance as is reasonable and customary to enable Client to deconvert from the Fiserv System, provided, however, that Client consents and agrees and authorizes Fiserv to retain Client Files until (i) Fiserv is paid in full for (A) all Services provided through the date such Client Files are returned to Client; and (B) any and all other amounts that are due or will become due under this Agreement; (ii) Fiserv is paid its then standard rates for the services necessary to return such Client Files; (iii) if this Agreement is being terminated, Fiserv is paid any applicable termination fee pursuant to subsection (d) or (f) above; and (iv) Client has returned to Fiserv all Fiserv Information. Unless directed by Client in writing to the contrary, Fiserv shall be permitted to destroy Client Files any time after one year from the final use of Client Files for processing. (h) Miscellaneous. Client understands and agrees that Client is responsible for the deinstallation and return shipping of any Fiserv-owned equipment located on Client's premises. Upon any expiration or termination of any term of this Agreement, Fiserv shall, at Fiserv's then current rates, give full cooperation and assistance to Client to assure an orderly and efficient transition of the Services to Client or to any third party selected by Client, which cooperation and assistance shall include, but not be limited to transfers of Client Files and customer account information, with any such information or data transfers being in a generally accepted format, such as a text or common delineated format, or in such other format mutually agreed by the parties. 209 12. Insurance. Fiserv carries and shall, during the term of this Agreement, continue to carry the following types of insurance policies: (i) Comprehensive General Liability in an amount not less than $1 million per occurrence combined single limit for claims arising out of bodily injury and property damage; (ii) Commercial Crime covering employee dishonesty in an amount not less than $5 million. Such policy shall be endorsed to cover the interests of Client for potential fidelity losses incurred by the Client as a result of fraudulent actions of Fiserv employees. Client shall be named co-loss payee as their interests may appear on this policy; (iii)All-risk property coverage including Extra Expense and Business Income coverage; and (iv) Worker's Compensation as mandated or allowed by the laws of the state in which Services are being performed, including $1 million coverage for Employer's Liability. Upon request, Fiserv shall provide Client certificates of insurance evidencing such coverage. 13. Audit. Fiserv employs, and shall during the term of this Agreement continue to employ, an internal auditor responsible for ensuring the integrity of its processing environments and internal controls. In addition, as may be required by law or regulation, Fiserv provides, and shall during the term of this Agreement continue to provide, for periodic independent audits of its operations. Fiserv shall provide Client with a copy of such audits of the Fiserv service center providing Services within a reasonable time after its completion and shall charge each client a fee based on the pro rata cost of such audit. Fiserv shall also provide a copy of such audit to the appropriate regulatory agencies, if any, having jurisdiction over Fiserv's provision of Services. In addition to the foregoing, Client shall have the right to conduct audits upon reasonable advance notice of Back Office Services, and Fiserv and Client shall use their commercially reasonable efforts to resolve any deficiencies disclosed in any such audit. In addition, Fiserv agrees to cooperate with Client in resolving audit deficiencies raised with respect to Services. 14. General. (a) Binding Agreement. This Agreement is binding upon the parties and their respective successors and permitted assigns. Neither this Agreement nor any interest may be sold, assigned, transferred, pledged, or otherwise disposed of by either party, without the other party's prior written consent, which will not be unreasonably withheld. Notwithstanding the foregoing, any Client change of control shall not constitute an assignment. Client agrees that Fiserv may subcontract any Services to be performed hereunder. Any such subcontractors shall be required to comply with all applicable terms and conditions, and no subcontract shall relieve Fiserv of any of its obligations under this Agreement. (b) Entire Agreement. This Agreement, including its Exhibits, which are expressly incorporated herein by reference, constitutes the complete and exclusive statement of the agreement between the parties as to the subject matter hereof and supersedes all previous agreements with respect thereto. Modifications of this Agreement must be in writing and signed by duly authorized representatives of the parties. Each party hereby acknowledges that it has not entered into this Agreement in reliance upon any representation made by the other party not embodied herein. In the event any of the provisions of any Exhibit are in conflict with any of the provisions of this Agreement, the terms and provisions of this Agreement shall control unless the Exhibit in question expressly provides that its terms and provisions shall control. (c) Severability. If any provision of this Agreement is held to be unenforceable or invalid, the other provisions shall continue in full force and effect. (d) Governing Law. This Agreement will be governed by the substantive laws of the State of New York, without reference to provisions relating to conflict of laws. The United Nations Convention of Contracts for the International Sale of Goods shall not apply to this Agreement. (e) Force Majeure. Subject to Section 10 above, neither party shall be responsible for delays or failures in performance resulting from acts reasonably beyond the control of that party. (f) Notices. Any written notice required or permitted to be given hereunder shall be given by: (i) Registered or Certified Mail, Return Receipt Requested, postage prepaid; (ii) confirmed facsimile; or (iii) nationally recognized courier service to the other party at the addresses listed on the cover page or to such other address or person as a party may designate in writing. All such notices shall be effective upon receipt. (g) No Waiver. The failure of either party to insist on strict performance of any of the provisions hereunder shall not be construed as the waiver of any subsequent default of a similar nature. (h) Financial Statements. Fiserv shall provide Client and the appropriate regulatory agencies so requiring a copy of Fiserv, Inc.'s audited consolidated financial statements within 120 days of the end of Fiserv's fiscal year. 210 (i) Prevailing Party. The prevailing party in any arbitration, suit, or action brought against the other party to enforce the terms of this Agreement or any rights or obligations hereunder, shall be entitled to receive its reasonable costs, expenses, and attorneys' fees of bringing such arbitration, suit, or action. (j) Survival. All rights and obligations of the parties under this Agreement that, by their nature, do not terminate with the expiration or termination of this Agreement shall survive the expiration or termination of this Agreement. (k) Exclusivity. Client agrees that Fiserv shall be the sole and exclusive provider of the services that are the subject matter of this Agreement. For purposes of the foregoing, the term "Client" shall include Client affiliates. During the term of this Agreement, Client agrees not to enter into an agreement with any other entity to provide these services (or similar services) without Fiserv's prior written consent provided that such restriction shall not apply during the 6 month period prior to the expiration of any term of this Agreement. If Client is acquired by, or acquires, another entity, the exclusivity provided to Fiserv hereunder shall apply with respect to the level or volume of these services provided immediately prior to the signing of the definitive acquisition agreement relating to such acquisition and shall continue with respect to the level or volume of these services until any termination or expiration of this Agreement. (l) Recruitment of Employees. Neither party shall, during the term of this Agreement and for a period of 6 months thereafter, except with the other party's prior written consent, solicit (except pursuant to a general solicitation not targeted toward the other party's employees) any employees of the other party. This restriction shall not apply to any employees who have been notified of impending termination by the other party. (m) Publicity. Client and Fiserv shall have the right to make general references about each other publicly and the type of services being provided hereunder to third parties, such as auditors, regulators, financial analysts, and prospective customers and clients. The parties shall mutually agree on a press release relating to the execution of this Agreement. In conjunction with this, the party initiating such release shall give the other party a reasonable opportunity to review and comment on the content thereof prior to its release. IN WITNESS WHEREOF, the parties have caused this Agreement to be executed by their duly authorized representatives as of the date indicated below. For Client: For Fiserv: Trustco Bank, National Association Fiserv Solutions, Inc. By: /s/R.T.Cushing By: /s/David Santi Name: R. T. Cushing Name: David Santi Title: Sr.VP & CFO Title: President CBS Outsourcing Date: 11-14-01 Date: 11-14-01 211 Exhibit A Account Processing Services Client agrees with Fiserv as follows: 1. Services. Fiserv will provide Client the Account Processing Services ("Account Processing Services") specified in Exhibit A - 1. 2. Fees. Client shall pay Fiserv fees and other charges for Account Processing Services specified in Exhibit A - 2. 3. Responsibility for Accounts. Client shall be responsible for balancing its Federal Reserve accounts, correspondent bank accounts and other general ledger accounts each business day and notifying Fiserv promptly of any errors or discrepancies. Fiserv shall be responsible for balancing Client's operating accounts as specified in Exhibit C - 1. Client, directly or indirectly, shall be responsible for balancing its accounts each business day. Client shall be responsible for notifying Fiserv promptly of any errors or discrepancies. Fiserv shall, at its expense, promptly recompute accounts affected by discrepancies solely caused by the Fiserv Systems or provide for another mutually agreeable resolution. Fiserv will use its commercially reasonable efforts to cooperate with Client to correct errors attributable to Client or Client's other third party servicers. Reconstruction of error conditions attributable to Client or to third parties acting on Client's behalf will be done at prevailing rates, except as provided in other Exhibits. 4. Annual Histories. Fiserv currently maintains, and shall, during the term of this Agreement, continue to maintain, annual histories, where applicable, for its clients. These histories can be used to reconstruct Client Files in an emergency. 5. Hours of Operation. Account Processing Services will be available for use by Client during standard Fiserv business hours, excluding holidays, as specified in Exhibit A - 3. Account Processing Services may be available during additional hours, during which time Client may use Services at its option and subject to additional charges. 6. Performance Standards. The Fiserv performance standards for the Account Processing Services are set forth in Exhibit A - 4. 7. Protection of Data. (a) For the purpose of compliance with applicable government regulations, Fiserv has an operations backup center. Copies of transaction files shall be backed up each business day and shall be maintained by Fiserv off premises in secured vaults. (b) Fiserv shall provide systems security utilizing commercially reasonable standards to protect Client Files from unauthorized access in compliance with applicable governmental regulations. (c) Upon Client providing access to Client Files through Client's customers' personal computers or voice response system, Client agrees to indemnify and hold harmless Fiserv, its officers, directors, employees, and affiliates against any claims or actions arising out of such access to Client Files or any Fiserv files (including the files of other Fiserv clients) or the Fiserv System or other Fiserv systems, except to the extent that such alleged damage or loss is attributable to Fiserv's failure to meet its security obligations or other obligations under the Agreement. 8. Processing Priority. Fiserv does not subscribe to any processing priority; all users receive equal processing consideration. Notwithstanding the foregoing, however, Fiserv shall complete its obligations to Client under this Exhibit in compliance with all applicable performance standards. 9. Forms and Supplies. Client assumes and will pay the charges for all customized forms, supplies, and delivery charges. Custom forms ordered through Fiserv will be subject to a 15% administrative fee for warehousing and inventory control. Forms ordered by Client and warehoused at Fiserv will be subject to the administrative fee set forth in Exhibit A - 2. 10. Regulatory Supervision. By entering into this Agreement, Fiserv agrees that regulatory agencies having authority over Client's operations shall have the authority and responsibility provided to the regulatory agencies pursuant to the Bank Service Corporation Act, 12 U.S.C. 1867(C) relating to services performed by contract or otherwise. 212 Exhibit A - 1 Account Processing Services Fiserv Responsibilities Fiserv will provide Client with the following Account Processing Services: Base Services: . Account Analysis . ACH Processing . ATM Card Management and Transaction Authorization . Audit Confirmations . Account Reconciliation . Auto Transfers . Bulk File Processing - Statement . Certificates of Deposits, including notices, checks, etc. . Commercial Loans . Combined Statements . Consumer Loans . Custom Statement Formats . Customer Information File (CIF) . Demand Deposit Accounting . Financial Management System (G/L) - up to 6 separate G/L Chart of Accounts . Host Disaster Recovery Back Up . Investor Reporting, Midanet and Laser Interface . Lines of Credit . Loan Collections Subsystem . Mortgage Loans/Participations . NOW Reclassification (Reserve Reallocation) Subsystem . On-line NSF/OD Return Processing . Query Report Writer . Retirement Processing . Release Installation . Savings Account Processing . Service Charge Modeling . Sweep Accounting . Tape (NCP Format) Generation for Coupon Books (Weekly) . Tape (TRW) Format Generation for Credit Bureau (Monthly) . Time Subsystem . Chargeback Subsystem and Customer Notices . Thompson OFAC . 1099 and 1098 Processing Interfaces included with Base Services: . ATM PBF to Midwest Payment Systems . Electronic Banking Batch Download . Other interfaces and file transmissions as detailed and attached hereto as Appendix A - 1. Network Support Services: . T1 line between Fiserv's account processing center and Client's primary banking location. . Telecommunications Services as described in Exhibit A-2 213 Conversion / Implementation Services: . Initial conversion/implementation will be provided as specified in Exhibit D - 1. Training: . Initial training provided as part of Conversion/Implementation Services, . as specified in Exhibit D - 1. On-going training, whether classroom, seminar, or customized will be provided upon Client's request at Fiserv's then current rates. Help Desk Services: . Staffing and maintenance to undertake investigations, inquiries, and problem resolution associated with the Account Processing Services software following conversion. Applications support personnel will be available to assist and support Client's support services staff. Client Responsibilities Client will be responsible for the following activities: Personnel: . Project lead necessary to manage the Client responsibilities in the Conversion/Implementation Services. . Staff necessary to assist in Conversion Services. . Staffing necessary to undertake investigations, inquiries, and problem resolution associated with the Account Processing Services software prior to conversion. . Courier services for delivery of data during conversion. Third Party Software: . Evaluation, selection, licensing, and procurement of maintenance for third party application software (to be operated by Fiserv on Client's behalf) as mutually agreed by Fiserv and Client. . Obtain any necessary consents to utilize third party software licensed to Client prior to use by Fiserv, which consents shall be provided to Fiserv (the obtaining of such consents shall be a condition precedent to performance by Fiserv of its obligations). . Advising Fiserv of any connections, upgrades, or enhancements that become available from third party vendors so that they may be installed on a mutually agreeable schedule and in accordance with the third party vendor's recommended time schedule. 214 Exhibit A - 2 Account Processing Services Fees Fiserv will provide Client the following Account Processing Services at the fees and prices indicated: The Fiserv Administrative Fee will be applied in accordance with Section 3(b) of the Agreement and will not be assessed against Base Services Fees: * % Base Services ----------------------------------------- ------------- ----------------------- Account Processing Quantity One-Time Fees Estimated Monthly Fees Services Fees ------------------------------------------- ------------- ----------------- ------------------------------------------- ------------- ----------------- Conversion/Implementation * NA /Training ------------------------------------------- ------------- ----------------- ------------------------------------------- ------------- ----------------- Base Services: */ * NA $ * Open Accounts1 Discount1 ($ *) ------------------------------------------- ------------- ----------------- ------------------------------------------- ------------- ----------------- ------------------------------------------- ------------- ----------------- ------------------------------------------- ------------- ----------------- Total Estimated Base Services Fees $ * $ * ------------------------------------------- ------------- ----------------- The initial monthly Base Services Fee will begin on the date Account Processing Base Services are provided. The monthly Base Services fee will be fixed annually and allow up to * % account growth within that year for no additional fees. The fixed fee will be recalculated annually each March 31 for that year (beginning March 31, 2003) and determined by multiplying the total open accounts by $ * (adjusted each year by the Annual Increase as provided herein), less the discount of $* (adjusted each year by the Annual Increase as provided herein). Each month, any growth in the number of accounts within each year beyond *% will be charged at the per account rates as defined above. Any acquisitions by Client, that result in a change in the number of accounts being processed by Fiserv, may result in a recalculation of the fixed fee. Other Products/Services
------------------------------------------------------- ---------- ---------------- --------------- Other Services Quantity One-Time Fee Monthly Fee ------------------------------------------------------- ---------- ---------------- --------------- ------------------------------------------------------- ---------- ---------------- --------------- eCash Management - Corporate Internet Banking System * $* $* Discount ($*) ------------------------------------------------------- ---------- ---------------- --------------- ------------------------------------------------------- ---------- ---------------- --------------- ------------------------------------------------------- ---------- ---------------- --------------- ------------------------------------------------------- ---------- ---------------- --------------- Total Estimated Fees $* $* ------------------------------------------------------- ---------- ---------------- ---------------
Material indicated by an asterisk ("*") has been omitted and filed separately with the SEC. 215 Telecommunications Services Description of Services: A. Configure Motorola routers located at the Arlington Heights Data Center, Client Data Center, Utica IP Center, and at the Fiserv Disaster Recovery Vendor. B. Configure CheckPoint FW-1 and Nokia IP330 appliance to be installed at the Arlington Heights Data Center, and Fiserv Disaster Recovery Vendor, assuming * usable IP address license. C. Configure new VLAN on 6509 catalyst switch. D. Order, track all equipment and circuits. E. Set up, house, and wire all Host equipment. F. Manage Network to include the following only: . * . * . * . * . * . * Material indicated by an asterisk ("*") has been omitted and filed separately with the SEC.
----------------------------------------------------- ----------- -------------- ------------- -------------- Description Quantity Equipment Installation Monthly Fee ----------------------------------------------------- ----------- -------------- ------------- -------------- ----------------------------------------------------- ----------- -------------- ------------- -------------- Purchase and configure Nokia IP330 CheckPoint FW1 * $ * $ * ----------------------------------------------------- ----------- -------------- ------------- -------------- ----------------------------------------------------- ----------- -------------- ------------- -------------- Nokia IP330- Implementation Maintenance, Management * $ * $ * ----------------------------------------------------- ----------- -------------- ------------- -------------- ----------------------------------------------------- ----------- -------------- ------------- -------------- Motorola routers- Purchase, Installation * $ * $ * ----------------------------------------------------- ----------- -------------- ------------- -------------- ----------------------------------------------------- ----------- -------------- ------------- -------------- Motorola Routers- Implementation, Maintenance * $ * $ * ----------------------------------------------------- ----------- -------------- ------------- -------------- ----------------------------------------------------- ----------- -------------- ------------- -------------- Motorola Routers Management * $ * ----------------------------------------------------- ----------- -------------- ------------- -------------- ----------------------------------------------------- ----------- -------------- ------------- -------------- Wiring, infrastructure & switch access in AH * $ * $ * ----------------------------------------------------- ----------- -------------- ------------- -------------- ----------------------------------------------------- ----------- -------------- ------------- -------------- Circuits (See Appendix A-3 for circuit inventory) * $ * $ * ----------------------------------------------------- ----------- -------------- ------------- -------------- ----------------------------------------------------- ----------- -------------- ------------- -------------- Circuit Management, Network Design Fee * $ * $ * ----------------------------------------------------- ----------- -------------- ------------- -------------- ----------------------------------------------------- ----------- -------------- ------------- -------------- Total Estimated Fees $ * $ * $ * ----------------------------------------------------- ----------- -------------- ------------- --------------
1) Any transportation costs of delivery of equipment to the Installation Site shall be itemized on Fiserv's invoice and shall be paid by Client. 2) Firewall software and maintenance costs will vary based on actual concurrent IP address users as determined with Client. Material indicated by an asterisk ("*") has been omitted and filed separately with the SEC. 216 Quoted *user license is the minimum. -------------------------------------- ----------------- ---------------- Telecommunications Services One-Time Fee Monthly Fee ------------------------------------------------------- ----------------- ------------------------------------------------------- ----------------- Estimated Telecommunications Fees $* $* ------------------------------------------------------- ----------------- ------------------------------------------------------- ----------------- ------------------------------------------------------- ----------------- ------------------------------------------------------- ----------------- Total Estimated Fees $* $* ------------------------------------------------------- ----------------- The pricing of the monthly fee for telecommunications services is subject to change based on changes made to the configuration and/or changes in rates from third party providers. Client's obligation to pay any increase in such monthly fee shall be subject to its prior receipt from Fiserv of appropriate materials documenting any such change in configuration or third-party provider rate changes. Fiserv shall not implement any change in configuration without Client's prior written approval. Fees for Telecommunications Services and associated equipment will be due upon successful installation. Material indicated by an asterisk ("*") has been omitted and filed separately with the SEC. 217 Exhibit A - 3 Hours of Operation The Fiserv Account Processing Center will be in operation for on-line Account Processing Services in accordance with the following: Monday 7:00 A.M. - 8:00 P.M. Tuesday 7:00 A.M. - 8:00 P.M. Wednesday 7:00 A.M. - 8:00 P.M. Thursday 7:00 A.M. - 8:00 P.M. Friday 7:00 A.M. - 8:00 P.M. Saturday 7:00 A.M. - 5:00 P.M. All times stated are Eastern Time. The Fiserv Account Processing Center will observe national holidays observed by the Federal Reserve System and will be closed for on-line operations on such holidays. 218 Exhibit A - 4 Performance Standards A. On-Line Availability. Fiserv's standard of performance shall be on-line availability of the Fiserv System (exclusive of telecommunications and terminals) by 7:00 am Eastern Time 98% of the time and by 9:00 am Eastern Time 99% of the time that it is scheduled to be so available over any period of 3 consecutive months ("Measurement Period"). Actual on-line performance will be calculated monthly by comparing the number of hours that the Fiserv System was scheduled to be operational on an on-line basis exclusive of preventive maintenance and scheduled maintenance with the number of hours, or a portion thereof, it was actually operational on an on-line basis. Preventive maintenance will not be scheduled during normal online processing hours. Fiserv reserves the right to perform emergency maintenance on mission critical equipment during on-line processing hours. Downtime caused by reasons beyond Fiserv's control will not be considered in the statistics. B. Report Availability. Fiserv's standard of performance for report availability shall be that, over a Measurement Period, 95% of all Critical Daily Information shall be available for remote printing or dispatch to the courier on time without significant errors. Critical Daily Information shall mean priority group reports that Fiserv and Client mutually agree in writing are necessary to account properly for the previous day's activity and properly notify Client of overdraft, NSF, teller differences exception report, or return items. The agreed upon Critical Daily Information shall be listed on an exhibit attached to the final conversion plan. On time delivery for Critical Daily Information shall be 7:00 am Eastern Time if delivered to Client's remote print facility and 8:30 am Eastern Time if delivered to Client by courier. A significant error is one that impacts Client's ability to account properly for the previous day's activity and/or account properly for overdraft, NSF, teller differences exception report, or return items. Actual performance will be calculated monthly by comparing the total number of reports scheduled to be available from Fiserv to the number of reports that were available on time and without error. C. Response Time. Fiserv's standard of performance for response time shall be that the daily response time for 98% of transactions shall be to provide sub-second response time within the AS/400. Fiserv will log and retain a record of response time maintaining appropriate analytical reports. Fiserv will work with Client and third party vendors to ensure commercially reasonable response time. D. Client Inquiries. All Client inquiries will be acknowledged by Fiserv within an average time of 1 hour of request. A plan for resolution of the inquiry will be completed by Fiserv within 24 hours of the inquiry unless a mutually agreeable time is accepted by Fiserv and Client. E. Fiserv will monitor the T-1 between Fiserv and Client and will notify provider/vendor and Client immediately of any degradation or outage detected. F. Penalties Resulting in Right to Terminate. Fiserv agrees that for the events described in this Section, Client shall have the right to terminate the Agreement for material breach without payment of any early termination fees. These provisions shall commence 30 days following the commencement of the applicable Services. In the event Client elects to terminate for reasons described below, Client agrees to notify Fiserv in writing within 2 weeks of the event of its intention to do so. If Client fails to provide such notification, Client thereby waives its right to terminate for such event. 219 (i) If Fiserv receives a qualified opinion from its independent auditing firm, not cured within 90 days, it shall be deemed a material breach pursuant to Section 11(a) of the Agreement without the requirement of notice. (ii)In the event that the Fiserv system is not on-line and available at 9:00am Eastern Time for a duration of at least 30 minutes, more than 12 times in any 12 consecutive month period due to reasons within Fiserv's control, it shall be deemed a material breach pursuant to Section 11(a) of the Agreement without regard to the 90-day cure period. (iii) Fiserv will provide reports and queries including but not limited to those identified in Appendix A - 2 for regulatory reporting purposes by the 5th of each month following month end. Failure by Fiserv, more than once per 12 consecutive month period, to provide these reports by the 10th of each month, or within at least one business day prior to the filing deadline, whichever is later, shall be deemed a material breach pursuant to Section 11(a) of the Agreement without regard to the 90-day cure period, provided that in the event Client does not have all information from Fiserv necessary to make regulatory filings by the 6th business day following month end, Client will immediately so notify Fiserv senior management in writing. In the event Client fails to make such notification, Client will not have the right to terminate the agreement for such event. G. Penalties Resulting in Credit to Fees. Fiserv agrees to credit Client fees as penalties due to performance failures by Fiserv as outlined in this Section, which credits shall not exceed $10,000 in any given month. These provisions shall commence 30 days following the commencement of the applicable Services. (i) In the event that the Fiserv system is not on-line and available at 8:30 am Eastern Time for a duration of at least 30 minutes due to reasons within Fiserv's control more than 2 times during any 12 consecutive month period, Client will be credited $1,000 for each hour beyond the 30 minute duration of system unavailability. (ii)In the event that the Fiserv system is not on-line and available at 9:00 am Eastern Time for a duration of at least 30 minutes due to reasons within Fiserv's control more than 2 times during any 12 consecutive month period, Client will be credited $1,000 for each hour beyond the 30 minute duration of system unavailability. (iii) Fiserv shall provide a Positive Balance File each day (Tuesday through Saturday) for the Client's ATM system, as well as a Balance File to be used for both the VRU and Internet banking systems. If any or all of such files are not available for receipt by Client by 11:00 am Eastern Time more than 2 times during any 12 consecutive month period, and the reason for such is within Fiserv's control, Client will be credited $1,000 per hour for each hour after 11:00 am Eastern Time for which any or all files are not available. H. Performance Standards Reports. Within 15 days after the end of each calendar month, Fiserv shall transmit to Client via e-mail an appropriately detailed statement in a format mutually agreed by Client and Fiserv, which shall include (1)~a report, for the most recently ended calendar month, the then-current Measurement Period-to-date (if applicable), and the then-current calendar year-to-date, detailing Fiserv's compliance with the performance standards set forth in this Exhibit and (2)~such other reports as Client may reasonably request. 220 * Appendix A - 1 Material indicated by an asterisk ("*") has been omitted and filed separately with the SEC. 221 Appendix A - 2
Regulatory Report Data ITEM SCHEDULE NAME PROGRAM REPORT QUERY NBR NAME NBR NAME SCHEDULE RI: Income Statement * * * 1 General Ledger - Profit and Loss (User-defined report) 2 Loan Type Summary - By Branch Loan Type Summary Loan Type Summary - By Branch Detail 3 TA System: Type Summary Report [TA Accounts must be properly set up in CF] 4 TM System: Type Summary Report [TM Accounts must be properly set up in CF] SCHEDULE RI-A: Changes in Equity Capital 1 General Ledger - Capital (User-defined report) 2 General Ledger - Undivided Profit (User-defined report) SCHEDULE RI-B: Charge-Offs and Recoveries and Changes in Allowance for Loan and Lease Losses: 1 Charge Off / Repossession Listing 2 General Ledger: Detail Activity SCHEDULE RI-E: Explanations 1 General Ledger SCHEDULE RC: Balancing 1 General Ledger-Statement of Condition (User-defined) 2 TA System: Type Summary Report [TA Major Groupings must be properly set up in CF] 3 TM System: Type Summary Report [TM Major Groupings must be properly set up in CF] SCHEDULE RC-A: Cash and Balances Due (033 Only) from Depository Institutions 1 General Ledger-Statement of Condition (User-defined) SCHEDULE RC-B: Securities 1 General Ledger-Statement of Condition (User-defined) 2 Securities Aging Report (if applicable) 3 Third Party Vendor or Bond Portfolio SCHEDULE RC-C: Loans and Lease Financing Receivables 1 FDIC Call Report [Loans must be defined with the correct FDIC Code] 2 Repricing by Major Type [Must run report on 1st of mth] 3 Loan Rate Analysis Material indicated by an asterisk ("*") has been omitted and filed separately with the SEC.
222
SCHEDULE RC-E: Deposit Liabilities * * * 1 General Ledger-Statement of Condition (User-defined) 2 Public Funds Listing 3 Public Funds Listing 4 CD's 100,000 and Over 5 Maturity Analysis 6 Type Summary Report SCHEDULE RC-F: Other Assets 1 General Ledger-Statement of Condition (User-defined) SCHEDULE RC-G: Other Liabilities 1 General Ledger-Statement of Condition (User-defined) SCHEDULE RC-K: Quarterly Averages 1 Average Balance Report [after month end is closed] SCHEDULE RC-L: Off-Balance Sheet Items 1 Credit Line / Commitment Report 2 Commitment Report 3 Query - Collateral/Loan Type Totals [FDIC Collateral Codes Totals] 4 Query - Loan Type Totals [Unused Commitments] SCHEDULE RC-M: Memoranda 1 General Ledger-Statement of Condition (User-defined) 2 Loans to Directors, Officers, Employees 3 Loan Recap - By Branch Loan Recap - By Type 4 Loan Recap - By Branch - Participations Loan Recap - By Type - Participations 5 Investor Loan Register [or Query] SCHEDULE RC-N: Past Due and Non-accrual Loans, Leases and Other Assets 1 Delinquent Notes Report - Bank Summary 2 Non-Accrual Report 3 Query - Overdrawn Accounts/Last Deposit 30 Days or More SCHEDULE RC-O: Other Data for Deposit Insurance and FICO Assessments 1 Posting Reject Journal 2 General Ledger-Statement of Condition (User-defined) 3 Queries - Balance Totals And Count Total for Under $100,000 and $100,000 and more [DDA, Savings, CD's, IRA's and Keogh's] Material indicated by an asterisk ("*") has been omitted and filed separately with the SEC. SCHEDULE RC-R: Regulatory Capital * * * 1 Query - Revolving Open End Lines [FDIC Code=125, Collateral Code=80,85] 2 Query - Product Type for 1-4 Year Remaining Maturity [FDIC Code=90,220] 3 Query - Risk Base for 1-4 Units Jr 1st Held at Bank [Collateral Code=85]
Material indicated by an asterisk ("*") has been omitted and filed separately with the SEC. 223
Appendix A - 3 Circuit Inventory ------------------------ ----------------------------------------------------------- -------------------- Vendor Description Quantity ------------------------ ----------------------------------------------------------- -------------------- ------------------------ ----------------------------------------------------------- -------------------- AT&T * * ------------------------ ----------------------------------------------------------- -------------------- ------------------------ ----------------------------------------------------------- -------------------- AT&T * * ------------------------ ----------------------------------------------------------- -------------------- ------------------------ ----------------------------------------------------------- -------------------- SBC * * ------------------------ ----------------------------------------------------------- -------------------- ------------------------ ----------------------------------------------------------- -------------------- AT&T * * ------------------------ ----------------------------------------------------------- -------------------- ------------------------ ----------------------------------------------------------- -------------------- AT&T * * ------------------------ ----------------------------------------------------------- -------------------- ------------------------ ----------------------------------------------------------- -------------------- AT&T * * ------------------------ ----------------------------------------------------------- -------------------- ------------------------ ----------------------------------------------------------- -------------------- AT&T * * ------------------------ ----------------------------------------------------------- --------------------
Material indicated by an asterisk ("*") has been omitted and filed separately with the SEC. 224 Appendix A - 4 Products and Services Manual dated November 1, 2001 (Attached hereto) 225 Exhibit B Item Processing Services Client agrees with Fiserv as follows: 1. Services. Fiserv will provide Client the Item Processing Services ("Item Processing Services") specified in Exhibit B - 1. 2. Due Diligence. (a) All necessary information concerning Client's requirements for Item Processing Services shall be set forth in a business assumptions list (the "Business Requirements List" as described in Exhibit D of this Agreement), which Fiserv and Client shall complete together prior to Fiserv rendering Item Processing Services hereunder. (b) Client acknowledges that Fiserv has relied on the information contained in the Business Requirements List in determining pricing and performance levels for the Item Processing Services. In the event of an acquisition or other reason causing or resulting in material change(s) in the actual volumes, types of items, and delivery times for work received from Client, as compared to the Business Requirements List, Fiserv shall have the right to adjust its fees pursuant to Exhibit B - 2 and/or performance standards accordingly upon 30 days' notice to Client. 3. Fees. Client shall pay Fiserv the fees and other charges for the Item Processing Services specified in Exhibit B - 1. Fees listed in Exhibit B - 2 are valid for item processing services and locations that Client contracts for as of the Effective Date. If Client wishes to obtain additional services and/or use additional locations from Fiserv during the term of the Agreement, Fiserv fees and services available therefor will be quoted to Client upon request. Fiserv agrees to give at least 30 days' notice to Client of any changes in the rules and procedures established for processing items, unless such changes are caused by changes made by the Federal Reserve System or otherwise beyond Fiserv's control, not permitting Fiserv to give such advance notice. Fiserv reserves the right to make such changes to the Exhibits without notice as may be necessary to cover any increases in Federal Reserve System costs and charges or in other costs and charges beyond Fiserv's control, including changes required by applicable law or regulatory activity. 4. Performance Standards. Fiserv will perform the Item Processing Services in accordance with the performance standards specified in Exhibit B - 3 (the "Performance Standards"), subject to Client meeting its performance obligations as set forth in Exhibits B - 1 and B - 3. 5. No Fiduciary Relationship. Fiserv shall perform such Item Processing Services for which Fiserv shall subscribe as agent of Client, and Fiserv shall not have by reason of this Agreement a fiduciary relationship with respect to Client. 6. Lost, Destroyed, and Misplaced Items. Fiserv assumes no liability for any item lost, destroyed, or misplaced while in transit before the item physically arrives at the premises of Fiserv and is received by Fiserv. In the event any items are lost, destroyed, or misplaced, and such event is not due to negligence or misconduct by Fiserv, Fiserv shall be liable only for reasonable reconstruction costs of such items. In no event shall Fiserv be liable for the face value of any lost or missing item(s). 7. Governmental Regulation. This Exhibit shall be governed by and is subject to: the applicable laws, regulations, rules, terms and conditions, as presently in effect or hereafter amended or adopted, of the United States of America, Federal Reserve Board, Federal Reserve Banks, Federal Housing Finance Board, and any other governmental agency or instrumentality having jurisdiction over the subject matter of this Exhibit. Client agrees to abide by such requirements and to execute and deliver such agreements, documents, or other forms as may be necessary to comply with the provisions hereof, including, without limitation, agreements to establish Fiserv as Client's Agent for purposes of delivery of items processed hereunder from or to the Federal Reserve Banks. Any such agreements shall be made a part of this Agreement and are incorporated herein. A change or termination of such laws, regulations, rules, terms, conditions, and agreements shall constitute, respectively, a change or termination as to this Exhibit, of which Fiserv shall notify Client. Client data and records shall be subject to regulation and examination by government supervisory agencies to the same extent as if such information were on Client's premises. Fiserv shall notify Client of such examination promptly upon Fiserv's receipt of notification of examination. 226 8. Client Responsibilities. Client shall submit all items to Fiserv and otherwise comply with all Client obligations in accordance with the requirements set forth in Exhibit B - 1. Client shall maintain adequate supporting materials (i.e. copies of items, records, and other data supplied to Fiserv) of items that the Client receives over the counter or any items delivered directly to the Client. To the extent Client is unable to provide such duplicates or copies, Client shall hold Fiserv harmless from any liability or responsibility therefor. Client shall provide written notice of confirmation and/or verification of any instructions given by Client, its agents, employees, officers, or directors to Fiserv in connection with Fiserv's provision of Item Processing Services. Client shall be responsible for balancing its accounts (Federal Reserve accounts, correspondent bank accounts and other general ledger accounts) each business day and notifying Fiserv promptly of any errors or discrepancies. Fiserv shall be responsible for balancing Client's operating accounts as specified in Exhibit C - 1. In the event Fiserv discovers an error or defect, Fiserv is authorized, in its sole discretion, to correct any such error or defect and to make any adjustments in order to correct such error or defect. 9. Definition of Item. An item is defined as all checks and other documents presented to Fiserv for processing, transactional entries generated by Client, such as teller cash tickets, general ledger entries, loan entries and all control documents such as batch tickets. 10. Courier Services. Client and Fiserv will arrange for appropriate courier services to accomplish all processes in required timeframes. Fiserv will bear the cost of trips between Fiserv and the Utica, NY RCPC and the Utica Exchange of the Albany clearinghouse. Client will be responsible for all other courier costs. 227 Exhibit B - 1 Item Processing Description of Services 1. Proof. On each business day (excluding Saturdays, Sundays, and holidays), Client will deliver to Fiserv Processing Center, checks and other items deposited to accounts with Client in accordance with the following schedule (Eastern Time): . Work coming in on Mondays or after holidays, Fiserv requires 2 deliveries: 5:00pm - 40% 8:00pm - 60% . Work coming in on other days, Fiserv requires 2 deliveries: 5:00pm - 30% 8:00pm - 70% Fiserv will prove all work presented. If a branch sends an out-of-balance situation, Client must cooperate and participate with Fiserv to correct such situation. a. Client will provide for a courier, to pick up and deliver all work between Client and Fiserv. The Fiserv operations center is located in Utica, NY. If Fiserv has not received the items from Client locations by the agreed upon delivery times, Fiserv will use its best efforts to process all work on the same day received to meet Performance Standards designated in B-4, but will not be subject to any penalties associated with such standards. Fiserv will contact Client's after-hours contact and apprise said contact of the situation. Client agrees to provide an after-hours contact and update that contact should there be any change in Client personnel. b. Client agrees to MICR encode documents to meet Fiserv requirements (ABA and Account Numbers and Tran-codes). Fiserv shall review Client's MICR coding to determine compliance with such requirements in the event that Client changes its procedures due to acquisition or otherwise. c. Client agrees that all transactional entries, involving tellers' cash tickets, general ledger entries, or loan entries shall be in balance. Fiserv may return to Fiserv's Back Office any transactional entries that are not in balance without being subject to performance standards contained in Exhibit B - 3. d. Client agrees to segregate all over-the-counter items into batches not to exceed 3" in depth. Fiserv requires Client to segregate all items by type (i.e., single deposit items batched separately from multiple deposit items), and to provide a total for each single batch. e. From the items submitted to Fiserv, Fiserv shall retrieve such "on-us" information as may be necessary for the proper accounting of the items and shall transmit this information, through telephone lines or by such other means as Fiserv may, from time to time, deem appropriate to Client's data processor (which will be Fiserv after Conversion/Implementation/Training noted in Exhibits D - 1 and D - 2, but may change thereafter) for data processing. f. Client authorizes Fiserv to create ledger holdover entries, deposit corrections, or such other entries to balance transactions, as may be necessary to the efficient processing of the items. g. After Fiserv has completed the process of retrieving and transmitting to Client's data processor (which will be Fiserv after Conversion/ Implementation/Training noted in Exhibit D - 1 and D - 2, but may change thereafter) the information necessary for data processing, all over-the-counter items not drawn against Client shall be forwarded for collection to such correspondent banks as Client may designate from time to time in writing to Fiserv. h. All items drawn against Client and those items internally generated shall be returned to Fiserv Back Office or held by Fiserv in accordance with Client's written instructions. 228 2. Encoding Fiserv will encode the dollar amount on all items needing encoding and presented to Fiserv as part of the Proof function described above. Fiserv may encode additional fields, such as account numbers, deposit ticket totals, or other items as specified by Client. Any such encoding will be according to terms agreed to by Fiserv. In no event will Fiserv be liable for losses to Client due to encoding errors if Client has not satisfied all of its obligations set forth in Section 1 above. Should Fiserv's encoding services fail to meet the performance standard for proof of deposit set forth in Exhibit B - 3, and Client incurs a potential loss due to an encoding error, Client shall use its best efforts to collect the amount in question from its customer (including without limitation, commencing legal action against the customer, obtaining a judgment, and attempting collection efforts based on said judgment) prior to submitting a claim for damages to Fiserv. 3. Exception Item Processing. Fiserv will either reject or pay items listed in accordance with written instructions, by Client's authorized officer or employee by 12:00 pm Eastern Time through the NSF On-line decision support system. The name of Client's officer or employee giving such instruction shall be noted on the item or on such other record as Fiserv may establish, together with the nature of the instruction. If Client has not instructed Fiserv regarding the disposition of any exception item drawn against Client by the agreed upon time each day, then Fiserv shall return it through the presentment chain to the depository bank or institution. Instructions to Fiserv on disposition of items that are received after the agreed upon deadline or are changed can result in a late charge. Should Fiserv's exception item processing fail to meet the performance standard for exception item processing set forth in Exhibit B - 3, and Client incurs a potential loss due to an error, Client shall use its best efforts to collect the amount in question from its customer (including without limitation, commencing legal action against the customer, obtaining a judgment, and attempting collection efforts based on said judgment) prior to submitting a claim for damages to Fiserv. 4. Statement Rendition. All checks, drafts, and other orders for the payment of money drawn against accounts at Client that are to be stored by Fiserv, will be retained by Fiserv until the end of each Client's checking account cycle. The items will be sorted, filed with the monthly statement, and mailed to the depositor. Fiserv shall have statements printed according to predefined cycles and print classes. Statement enclosure counts will be accurately and clearly reported in the top fold of the statement. Fiserv will apply proper postage, which will be pre-paid monthly (or as agreed upon by Client and Fiserv) on an estimated basis by Client, provided, however, that Fiserv has used commercially reasonable efforts to obtain the lowest possible postal rates. Client recognizes that presort processing fees may be incurred. 5. Inclearings. Client authorizes Fiserv to receive its inclearing items daily from the Federal Reserve Bank. Fiserv will balance the inclearing items to their Cash Letters, capture the items on magnetic media, microfilm or image scan and transmit the account information to Client's data processor (which will be Fiserv after Conversion/Implementation/Training noted in Exhibit D - 1 and D - 2, but may change thereafter). Fiserv will also pull out for further handling the appropriate items for exception handling or scrutinizing, and deliver the items to bulk file storage or to Client for further processing. 6. Courier Service. The parties hereto acknowledge that it will be necessary to make arrangements for the transport of items, records, and other data from Client to Fiserv and from the Federal Reserve or Correspondent bank to Fiserv. After Fiserv has provided the Item Processing Services, selected items, records, and data must be transported from Fiserv to Client. The parties further acknowledge that the cost of such transportation shall be the sole responsibility of Client. 229 a. Client has the right to make provision for its own courier service to provide the needed transportation as set forth in subsection 1.a. above. Should Client not make provision for such courier service, or should Client request that Fiserv make arrangements for such courier service, then Fiserv, for the benefit of Client, shall make arrangements for such a courier service. Client must notify Fiserv to provide such courier service no less than 30 days prior to the date that Fiserv is to begin providing Item Processing Services. b. Client shall pay Fiserv for any and all charges, expenses, or costs incurred by Fiserv in contracting for said courier service, as set forth in Exhibit B - 2. c. Client understands and agrees that Fiserv shall not have or assume any liability or responsibility for such items, records, or data until they reach Fiserv's control and that Fiserv shall have no further responsibility or liability for them after they leave Fiserv control. d. The courier service shall at all times be deemed Client's independent contractor, and shall not, at any time or under any circumstances, be deemed Fiserv's agent or employee, regardless of whether said courier service, at any pertinent time herein, is affiliated with or employed by Fiserv. e. Fiserv will monitor and track deliveries for Client. Should a delivery be missing, Fiserv will notify Client through appropriate channels. Should there be any dispute as to the proper delivery of any records, Fiserv's records of delivery will be accepted as the undisputed record of delivery. 7. Conversion Services. Fiserv will provide conversion services based on the information provided by Client during the due diligence process, information obtained after the Effective Date, or any future amendment to this Agreement, and prior to the Implementation Services in Exhibit D - 2 or in a subsequent Exhibit D - n. Following Client's initial conversion to Fiserv Services, any additional requests to change existing services or processes (excluding extraordinary items) will be submitted to Fiserv at least 30 days prior to the required implementation date. An estimate for the additional conversion services will be provided. The implementation time for the conversion will be delayed if Client requires more than 3 days to approve or decline the conversion estimate. Client also acknowledges that Fiserv must approve any changes to the MICR line and/or Account Number structure for Client prior to proceeding with a conversion. Fiserv will make every reasonable attempt to convert new MICR line and/or Account Number structures. Client agrees to eliminate any non-standard MICR line and/or Account number structure as identified during the due diligence process for this Agreement or any future addendum to this Agreement from its daily capture service within 120 days after the initial conversion date. Client acknowledges that Fiserv may elect to charge a fee such as the Special Statements Fee listed in Exhibit B - 2, for all non-standard items processed in the service. Client acknowledges that Fiserv may not be able to achieve the stated performance standards on accounts, transactions, or services involving non-standard MICR lines and/or Account Number structures. In the event that the Account Number appearing on the statement does not equal the Account Number on the MICR line, Fiserv will not be responsible for any performance standards relating to statement preparation and rendition. Initial Client conversion is based on the Business Requirements List obtained during the due diligence process. This work includes all inclearings, POD, and bulk file sort pattern. In addition, it includes a single extraction program to support the transmission of a daily inclearings and POD file to a host site for processing. Sort specifications will be developed in support of statement rendition services. Standard reporting will be provided to Client to include a daily transaction report sorted in transaction and account order, recaps of transmissions and Cash Letters, and a daily cash report if required. 8. Research Services. Fiserv will provide research and photocopy services upon request by Client. Upon receipt from Client of a request for subpoena work or other significant or voluminous research work, Fiserv will attempt to provide Client with an estimate of the time required and corresponding cost to complete the request prior to commencing the research services. 230 Exhibit B - 2 Item Processing Services Fees Fiserv will provide Client with the Item Processing Services for the following fees and prices indicated: The Fiserv Administrative Fee (excluding postage) will be applied in accordance with Section 3(b) of the Agreement and will not be assessed on the items/unit fees below, except as expressly set forth below: * % Material indicated by an asterisk ("*") has been omitted and filed separately with the SEC.
MONTHLY FEES ------------------------------------------------------------ --------------------- ---------------------------------- Item Processing Fees One-Time Fees Estimated Monthly Fees ------------------------------------------------------------ --------------------- ---------------------------------- ------------------------------------------------------------ --------------------- ---------------------------------- Conversion/Implementation/Training $* NA ------------------------------------------------------------ --------------------- ---------------------------------- ------------------------------------------------------------ --------------------- ---------------------------------- Base Services 2 NA $* ------------------------------------------------------------ --------------------- ---------------------------------- ------------------------------------------------------------ --------------------- ---------------------------------- ------------------------------------------------------------ --------------------- ---------------------------------- ------------------------------------------------------------ --------------------- ---------------------------------- Total Item Processing Fees $* $* ------------------------------------------------------------ --------------------- ----------------------------------
The initial monthly Item Processing Base Services fixed fee is based upon the Fiserv unit fees noted below extended by the volumes provided by the Client, estimated to be $* , and will begin on the date Item Processing Services are provided. At the end of the first 3 full months processing, the average of the actual monthly volumes times the Fiserv unit fees noted below will be used to establish a new fixed fee. Any differentials between actual fee calculations and $* will be subject to settlement. The fixed fee for each following year will be recalculated on March 31 and will be based upon the previous 6 months' average transaction volumes times the Fiserv unit fees noted below, times the Annual Increase as provided herein. Each month, any growth in volume of items processed beyond 1 *% of the prior year's last 6 months average transaction volumes will be charged at the per item rates as noted below. Any acquisitions by Client, which result in a change in the number of accounts/items being processed by Fiserv, may result in a recalculation of the fixed fee. 231
PER ITEM/UNIT FEES I. Item Handling - Sorter ---------------------- ----------------- ------------------ ----------------------------------------------------------- Service Estimated Unit Fee Description / Information Monthly Volume ---------------------- ----------------- ------------------ ----------------------------------------------------------- ---------------------- ----------------- ------------------ ----------------------------------------------------------- In-Clearing Capture * $* /item Per item. High-speed capture of MICR data, balancing to Inclearing Totals and extracts. A sequence number is spray endorsed on the items. Inclearings, Same Day Capture. ---------------------- ----------------- ------------------ ----------------------------------------------------------- ---------------------- ----------------- ------------------ ----------------------------------------------------------- Over The Counter $* /item Per item. High-speed capture of over the counter (OTC) Items Capture items sent for archival capture and storage. ---------------------- ----------------- ------------------ ----------------------------------------------------------- ---------------------- ----------------- ------------------ ----------------------------------------------------------- In-Clearing Re- $* /item Correcting of MICR via on-line terminal. entry OVER *% ---------------------- ----------------- ------------------ ----------------------------------------------------------- ---------------------- ----------------- ------------------ ----------------------------------------------------------- MICR encoding of all On-Us and Transit items received by Proof Encoding >* * $*/per field Fiserv from Client's Lockbox. All transactions are hour window balanced. ---------------------- ----------------- ------------------ ----------------------------------------------------------- ---------------------- ----------------- ------------------ ----------------------------------------------------------- High-speed capture of MICR data, balancing to proof totals, out sorting of other On-Us Items (Sav, GL, Loan, POD/Transit Capture * $* /item etc.) creation of various Cash Letters and extraction. A sequence number is spray endorsed on the items. ---------------------- ----------------- ------------------ ----------------------------------------------------------- ---------------------- ----------------- ------------------ ----------------------------------------------------------- Reject Re-Entry and $* /item Correcting of MICR data via on-line terminals. repair OVER *% ---------------------- ----------------- ------------------ ----------------------------------------------------------- ---------------------- ----------------- ------------------ ----------------------------------------------------------- Reject Repair $* / item Client required stripping and re-qualification of items. ---------------------- ----------------- ------------------ ----------------------------------------------------------- ---------------------- ----------------- ------------------ ----------------------------------------------------------- * Microfilming of prime pass items during capture. Microfilming $* /item Inclearings, On-Us or Counter Items, $* minimum per roll. ---------------------- ----------------- ------------------ ----------------------------------------------------------- ---------------------- ----------------- ------------------ ----------------------------------------------------------- Additional microfilming pass for Returns, Statement Microfilming $* /item Items, Daily Finesort, Electronic Presentment. $* minimum per roll. ---------------------- ----------------- ------------------ ----------------------------------------------------------- ---------------------- ----------------- ------------------ ----------------------------------------------------------- Microfilming $* /roll Additional roll of microfilm. Duplicate ---------------------- ----------------- ------------------ ----------------------------------------------------------- ---------------------- ----------------- ------------------ ----------------------------------------------------------- Deposit Corrections * $* /item Corrections of Client deposit/teller errors. Photocopy charges are extra. ---------------------- ----------------- ------------------ ----------------------------------------------------------- ---------------------- ----------------- ------------------ ----------------------------------------------------------- Fee assessed to accept Same Day Settlement Cash Letters on behalf of the Financial Institutions. This is in Same Day Settlement $* /letter addition to the per item fee charged as a part of the Inclearings. ---------------------- ----------------- ------------------ ----------------------------------------------------------- ---------------------- ----------------- ------------------ ----------------------------------------------------------- FHLB Cash Letter $0.75/letter Charge for processing of FHLB Cash Letter(s). Processing ---------------------- ----------------- ------------------ ----------------------------------------------------------- ---------------------- ----------------- ------------------ ----------------------------------------------------------- Cash Letter * $* /letter Charge for preparation of Cash Letter(s). Preparation ---------------------- ----------------- ------------------ ----------------------------------------------------------- Image item Scan $* /item Scanning of items for the purpose of Image Statements, Image Archive and Retrieval. ---------------------- ----------------- ------------------ ----------------------------------------------------------- Image item re-Scan $* /item Scanning of items for Clients that do not use other IP services. ---------------------- ----------------- ------------------ ----------------------------------------------------------- Image Reject Item $* /item Reject repair of image items. Correction ---------------------- ----------------- ------------------ ----------------------------------------------------------- Exception Item Pass * Single pass of On-Us items for the purpose of pulling $* /item/pass items for review/return to Client. Statement Cycles are also pulled at this time. ---------------------- ----------------- ------------------ ----------------------------------------------------------- ---------------------- ----------------- ------------------ ----------------------------------------------------------- Fine Sorting * $* /item High speed sorting of items into account number order. (In-clearings) * (Cash Inclearings, GL, Savings, Loans, On-Us, Cycle Sorting, Tickets, G/L, Bulk file Sort, Daily Fine Sort. etc.) ---------------------- ----------------- ------------------ ----------------------------------------------------------- ---------------------- ----------------- ------------------ ----------------------------------------------------------- Serial Sorts $* /item High-speed sorting of items into check number order per Client Request. ---------------------- ----------------- ------------------ ----------------------------------------------------------- Material indicated by an asterisk ("*") has been omitted and filed separately with the SEC.
232
II. Bookkeeping Services ----------------------- ----------------- ----------------- ------------------------------------------------------------ Service Estimated Unit Fee Description / Information Monthly Volume ----------------------- ----------------- ----------------- ------------------------------------------------------------ Automated pulling of return items upon Client timely return decision. Fiserv strips or inserts item into a Returns Items - * document carrier, encodes the special Fed character and Qualified - Automated $* /item Routing Number of Bank of first deposit. Fiserv balances the items, stamps the return reason, prepares the Return Cash Letter advice and delivers to the FRB. ----------------------- ----------------- ----------------- ------------------------------------------------------------ Automated pulling of return items upon Client timely Return Items - Raw - return decision. Items are balanced, stamped with the Automated $* /item return reason, Cash Letter advice created and delivered to the FRB. FRB qualifies and processes the items. ----------------------- ----------------- ----------------- ------------------------------------------------------------ Manual pulling of return items upon Client timely return decision. Fiserv strips or inserts items into a document Return Items - carrier, encodes the required symbol and Routing number of Qualified - Manual $* /item the bank of first deposit. Fiserv balances the items, stamps the return reason, prepares the Return Cash Letter advice and delivers to the FRB. ----------------------- ----------------- ----------------- ------------------------------------------------------------ Return item processing that exceeds the normal 24-hour FRB window for regular returns or is past the established Late Return Items $* /item deadline for the return decision. Late Returns are subject to collection rules and procedures. ----------------------- ----------------- ----------------- ------------------------------------------------------------ Fax Requests $*/item/side Copying and faxing as requested and defined by Client. ----------------------- ----------------- ----------------- ------------------------------------------------------------ Client notifies Fiserv of the large items to be returned. Large Dollar $* /item Fiserv notifies the bank of first deposit of the return. Notification (Does include the cost of the return.) ----------------------- ----------------- ----------------- ------------------------------------------------------------ Fiserv forwarding of chargebacks via the next scheduled Chargeback Items $* /item courier delivery to the Client or re-deposit to the Fed. ($* monthly minimum.) ----------------------- ----------------- ----------------- ------------------------------------------------------------ ----------------------- ----------------- ----------------- ------------------------------------------------------------ Photo Copies $* /item Upon Client request, Fiserv creates a copy of a processed item from microfilm and provides via fax, mail, or both. Turn around within a 24-hour timeframe. ----------------------- ----------------- ----------------- ------------------------------------------------------------ Upon Client request, Fiserv creates a copy of a processed Photo Copies - $* /item item from microfilm and provides via fax, mail or both. Expedited Turn around within a 4-hour timeframe. ----------------------- ----------------- ----------------- ------------------------------------------------------------ Research Work $* /hour Any client requested research other than a Center created error. Billed in 1/2 hour increments. ----------------------- ----------------- ----------------- ------------------------------------------------------------ Original Item $* /item Upon Client request, Fiserv pulls an original item for Retrieval forwarding via fax, mail or both to the Client or FRB. ----------------------- ----------------- ----------------- ------------------------------------------------------------ Fed Adjustments $* /item Research of outages. (Plus Research time if over 1/2 hour.) ----------------------- ----------------- ----------------- ------------------------------------------------------------ ----------------------- ----------------- ----------------- ------------------------------------------------------------ $* per number determined in formula. Based upon BAI standard of 14 adjustments for every 100,000 prime pass FHLB Adjustment Formula items. Formula is Prime Pass volume X * X * . Service Charge ($* /item) Example: 100,000 Prime Pass items would result in a service fee of $*. FHLB settlement clients only. ----------------------- ----------------- ----------------- ------------------------------------------------------------ ----------------------- ----------------- ----------------- ------------------------------------------------------------ Non-Cash Collection $* /envelope Fiserv forwarding of envelope via the next scheduled courier delivery to the FRB. ----------------------- ----------------- ----------------- ------------------------------------------------------------ ----------------------- ----------------- ----------------- ------------------------------------------------------------ Daily Fed Notification $* Per month Notification of Daily Cash Letter Deposited at the FRB. ----------------------- ----------------- ----------------- ------------------------------------------------------------ FHLB Settlement Fee Pass through Current fees (subject to change) $* for one service Deposit or Inclearing $* for both. ----------------------- ----------------- ----------------- ------------------------------------------------------------ Canadian Items US $* /item Processing of items. Does not include correspondent bank Dollars charges. FHLB Settlement Clients only. ----------------------- ----------------- ----------------- ------------------------------------------------------------ ----------------------- ----------------- ----------------- ------------------------------------------------------------ Foreign Items $* /item Collection or Buys of items drawn on foreign banks. FHLB clients only. ----------------------- ----------------- ----------------- ------------------------------------------------------------ III. Set up / Other Fees ----------------------- --------------------- -------------------------------------------------------------------------- Service Unit Fee Description / Information ----------------------- --------------------- -------------------------------------------------------------------------- ----------------------- --------------------- -------------------------------------------------------------------------- Image Processing Set Bid will be provided upon Client request. ($* minimum) Up Fee ----------------------- --------------------- -------------------------------------------------------------------------- ----------------------- --------------------- -------------------------------------------------------------------------- If a combination of traditional services plus Imaging, the monthly Image Processing $* /month minimum is $* (Center discretion). Pass-through charges are excluded Minimum Per Month from minimum. ----------------------- --------------------- -------------------------------------------------------------------------- ----------------------- --------------------- -------------------------------------------------------------------------- Processing Minimum $* /month Traditional Item Processing Services. Pass-through charges are excluded Per Month from minimum. ----------------------- --------------------- -------------------------------------------------------------------------- ----------------------- --------------------- -------------------------------------------------------------------------- Programming $* per hour Bid will be provided upon Client request. Special requests that require detailed programming. ----------------------- --------------------- -------------------------------------------------------------------------- ----------------------- --------------------- -------------------------------------------------------------------------- Additional Training Bid will be provided upon Client request. ----------------------- --------------------- -------------------------------------------------------------------------- ----------------------- --------------------- -------------------------------------------------------------------------- Additional Bid will be provided upon Client request ($* minimum). Conversions / Implementation Fee ----------------------- --------------------- -------------------------------------------------------------------------- Material indicated by an asterisk ("*") has been omitted and filed separately with the SEC. IV. Customer Printed Statements - Rendering & Safekeeping (Truncated) ----------------------- ----------------- ----------------- ------------------------------------------------------------ Service Estimated Unit Fee Description / Information Monthly Volume ----------------------- ----------------- ----------------- ------------------------------------------------------------ Bulk File Storage * $* /item Bulk filed items housed in Fiserv facility pending statement processing. ----------------------- ----------------- ----------------- ------------------------------------------------------------ Truncated/Image Item $* /item Truncated/Imaged items housed in Fiserv facility pending Storage & Destruction destruction after 60 days. ----------------------- ----------------- ----------------- ------------------------------------------------------------ Additional Storage $* /item/month Items housed in Fiserv facility over the 60-day storage. ----------------------- ----------------- ----------------- ------------------------------------------------------------ * $* /acct Machine rendering of statements (Additional charge of Statement Rendering - non-E.O.M. (minimum $* per statement for month end cycle drop). Statement Automated * E.O.M. $* per format must adhere to specifications for automated cycle) equipment. (See below.) ----------------------- ----------------- ----------------- ------------------------------------------------------------ ----------------------- ----------------- ----------------- ------------------------------------------------------------ Manual rendering of statements. (Additional charge of Statement Rendering - $* /acct $* per statement for month end cycle drop and/or Manual Combined Statements.) ----------------------- ----------------- ----------------- ------------------------------------------------------------ ----------------------- ----------------- ----------------- ------------------------------------------------------------ Non Enclosure $* /acct Statements that do not contain enclosures such as Truncated, Savings, CD, Loan and Analysis (truncated Statements-Truncated manual). (Additional charge of $* per statement for Manual month end cycle drop.) ----------------------- ----------------- ----------------- ------------------------------------------------------------ ----------------------- ----------------- ----------------- ------------------------------------------------------------ Non Enclosure $* /acct Statements that do not contain enclosures such as Truncated, Savings, CD, Loan and Analysis (minimum (truncated-automated). Statement format must adhere to Statements $* per specifications for automated equipment. (See below.) Truncated-Automated cycle) (Additional charge of $* per statement for month end cycle drop.) ----------------------- ----------------- ----------------- ------------------------------------------------------------ ----------------------- ----------------- ----------------- ------------------------------------------------------------ Special and Hold $* /acct Statements that do not conform to general bulk file procedures - daily, weekly, Bi-weekly cycles, conversion Statements cycles, one-time requests, differences in enclosure counts. ----------------------- ----------------- ----------------- ------------------------------------------------------------ ----------------------- ----------------- ----------------- ------------------------------------------------------------ Statement Items Inserted Items are matched to corresponding Statements and prepared Manual * Items $* /item for mailing. This is also used for inserting promotional Statement Items Inserted - $* /item items, stuffers, and additional pages. Inserted Automated automated ----------------------- ----------------- ----------------- ------------------------------------------------------------ ----------------------- ----------------- ----------------- ------------------------------------------------------------ Selected Field Inserts Bid will be provided upon Client request. ----------------------- ----------------- ----------------- ------------------------------------------------------------ ----------------------- ----------------- ----------------- ------------------------------------------------------------ Statement/Envelope $* /month Inventory of Statement forms and envelopes. Inventory Management ----------------------- ----------------- ----------------- ------------------------------------------------------------ ----------------------- ----------------- ----------------- ------------------------------------------------------------ Reformatting from $* /cycle Creation of reformatted print file upon receipt of Print file statement file. ----------------------- ----------------- ----------------- ------------------------------------------------------------ ----------------------- ----------------- ----------------- ------------------------------------------------------------ * All checks and deposit and loan notices to be sent to the Check/Notice Printing $* /notice customer will be printed and mailed by Fiserv. Check & Mailing stock, envelopes and postage are an additional charge. ----------------------- ----------------- ----------------- ------------------------------------------------------------ ----------------------- ----------------- ----------------- ------------------------------------------------------------ Statement Printing * $* per side Printing of non-image statements. Non Image ----------------------- ----------------- ----------------- ------------------------------------------------------------ Material indicated by an asterisk ("*") has been omitted and filed separately with the SEC. V. Miscellaneous ------------------------- ------------------ --------------------------------------------------------------------------- Service Unit Fee Description / Information ------------------------- ------------------ --------------------------------------------------------------------------- Research requested by subpoena. Billed in 1/2 hour increments plus Subpoena $* /hour Photocopy fee. Bid will be provided upon Client request. * photocopies Requests/Research are included in the Monthly Base Services Fee above. ------------------------- ------------------ --------------------------------------------------------------------------- Special Handling - Bid will be provided upon Client request. Account Number Formats ------------------------- ------------------ --------------------------------------------------------------------------- Special Handling - Bid will be provided upon Client request. Multiple R/T Numbers ------------------------- ------------------ --------------------------------------------------------------------------- ------------------------- ------------------ --------------------------------------------------------------------------- Data Entry Bid will be provided upon Client request. ------------------------- ------------------ --------------------------------------------------------------------------- ------------------------- ------------------ --------------------------------------------------------------------------- Deposit Bag/Envelope Receipt and manifesting of any direct deposit from Client's customer to Handling (Optional $* per IP center or special handling. $* monthly minimum and $* per service) bag/envelope occurrence for cash handling fee. ------------------------- ------------------ --------------------------------------------------------------------------- ------------------------- ------------------ --------------------------------------------------------------------------- Microfiche - Original $* per fiche Original record of MICR items captured daily. ------------------------- ------------------ --------------------------------------------------------------------------- ------------------------- ------------------ --------------------------------------------------------------------------- Microfiche - Duplicate $* per fiche Duplicate microfiche copy of MICR items captured daily for Client copy. ------------------------- ------------------ --------------------------------------------------------------------------- ------------------------- ------------------ --------------------------------------------------------------------------- Transmitting of MICR data to a Client application processor (non-Fiserv Transmission $* /item host). Also for the receipt of Exception Item Files/Statement File/Print File - minimum $* per file. ------------------------- ------------------ --------------------------------------------------------------------------- ------------------------- ------------------ --------------------------------------------------------------------------- Statement Format Statement must contain bar coding compatible to the equipment being used. The bar coding must reflect the number of enclosures and page identification. The enclosure count must accurately reflect the number of expected items excluding stuffers. Bar coding must reflect if the statement is a "Special Pull" or a "Hold" statement. The checks to be -Automated Equipment rendered must have "stop document dividers" between accounts. There must Requirements be a maximum number of items and statement stuffers (defined by Center). The envelopes must meet size criteria, usually defined as Standard #10 and must be a "wet seal" not "self seal". Truncated accounts must be separated from accounts receiving checks. ------------------------- ------------------ --------------------------------------------------------------------------- Note: Client shall be responsible for Federal Reserve Bank penalties incurred as a result of Client's failure to meet delivery commitments. Fiserv shall be responsible for Federal Reserve Bank per item charges due to Fiserv's failure to properly qualify outgoing return items.
Material indicated by an asterisk ("*") has been omitted and filed separately with the SEC. 233 Exhibit B - 3 Item Processing Performance Standards 1. Fiserv proof and balancing of work received from Client for processing a. SUBJECT: Proof of Deposit for dollar amount encoding b. DESCRIPTION: - Dollar encoding errors to meet service goals - Corrections made with accepted medium - Items are endorsed with the proper bank stamp in proper Regulation CC position - Transaction Corrections using G/L debits and credits contain the correct information - Suspense documentation is legible and complete - Differences of under $10.00 will be charged to a General Ledger account c. SERVICE GOAL: 99.997% d. MEASUREMENT: Percent of Proof Encoding Volume per month 2. Fiserv modification of MICR rejects a. SUBJECT: Reject Re-entry/ Reconciling or Balancing b. DESCRIPTION: - Modified MICR reject errors to meet service goals - Transaction Corrections using G/L debits and credits contain the correct information - Suspense documentation is legible and complete - Items placed into suspense by Fiserv will be documented - Differences of under $10.00 will be charged to a General Ledger account c. SERVICE GOAL: 99.7% d. MEASUREMENT: Percent of Volume (Based on total rejects monthly) 3. Fiserv preparation of outgoing transit items a. SUBJECT: Transit Cash Letter Processing b. DESCRIPTION: - Cash Letters are sent out with correct total(s) - Cash Letters are sent with complete bundle count(s) - Cash Letter differences are explained - Cash Letters for proper bank are used - Cash Letters for the correct correspondent are used - Cash Letters sent out in timely manner to meet Federal Reserve availability schedules - On-us items will not be sent out in transit Cash Letters c. SERVICE GOAL: Not to exceed one error per Cash Letter endpoint per month - Cash Letters Items sent out 99.4% of the time on time d. MEASUREMENT: Record of Occurrence based on Cash Letter endpoints monthly 4. Fiserv preparation of statements and check filing requirements a. SUBJECT: Statement Preparation b. DESCRIPTION: - End-of-the-month statements (with checks enclosed as appropriate) are mailed no later than the 5th business day from statement cycle date. - Non end-of-the-month statements (with checks enclosed as appropriate) are mailed no later than the 4th business day from statement cycle date. - Special account statements (with checks enclosed as appropriate) are mailed out no later than the 4th business day from statement cycle date. - Exception statements will be mailed out within two additional days. - There will be only one statement per envelope. - The correct customer's checks will accompany the statement. - Hold statements that are properly labeled will be sent to Client for handling. - Zip codes and addresses will be eliminated on all hold accounts. - The correct number of statement pages is in the envelope. - Client will submit statement stuffers to center with appropriate instructions noted on the Stuffer Instruction Form. Stuffers must arrive two days prior to cycle date to insure proper handling. - The correct statement stuffer(s) will be included in the statement. - At the option of Client, notice of missing item(s) will be included in the statement if the statement is missing 3 or fewer enclosures. - Fiserv will monitor and report delays for receipt of statement print to Client within 24 hours of the expected time of receipt. c. SERVICE GOAL: 99.9% (10 errors per 10,000 Statements) - Fiserv will also manage statements with incorrect item counts to no more than 3% mailed with incorrect enclosure counts. d. MEASUREMENT: Percent of Total Statements Rendered monthly 234 5. Fiserv processing of exception items (Outgoing Return Items) when Client has submitted final return decisions by 12:00pm Eastern Time daily a. SUBJECT: Qualified Returned Items b. DESCRIPTION: - The correct items will be returned - All returned items are stamped with the correct return reason - The items Client wants returned are returned on the day they are listed as exceptions - The T-186 balances to the Fed return total daily - G/L entries made for all check reversals - Rejected debit totals balance - Large items notified through EARNS or similar automated exception item processing - Items are returned within specified Regulation CC time requirements - Items are paid using correct account number and trancode - Proper bank's T-186 forms are used c. SERVICE GOAL: 99.94% (6 errors per 10,000 return items) d. MEASUREMENT: Percent of Total Qualified Return Items monthly 6. Fiserv research of items, photocopy production a. SUBJECT: Research b. DESCRIPTION: - The turn-around time for a research request will be 48 hours from the time of receipt (unless Fiserv otherwise notifies Client, as in the case of subpoena research or other significant or voluminous research requests). - For subpoena research or other significant or voluminous research requests, Fiserv will provide a completion commitment estimate to Client within 48 hours of receipt. - Best effort will be made to produce quality photocopies - Trace reports will be delivered to Client within 2 business days c. SERVICE GOAL: 99.0% (1 error per 100 requests) d. MEASUREMENT: Percent of Total Research Request and Photocopies Serviced monthly 7. Fiserv will mail escrow notifications to customers as directed by Client a. SUBJECT: Printing and Mailing b. DESCRIPTION: - End of the month notices are sent no later than the 5th business day from the end of the month. - Non end-of-the-month notices are sent no later than the 4th business day from the day it is produced. c. SERVICE GOAL: 99.0% (1 error per 100 requests) d. MEASUREMENT: Percentage of notices rendered monthly 8. Fiserv will respond to Client inquiries a. SUBJECT: Client Inquiries b. DESCRIPTION: - All Client inquiries will be acknowledged by Fiserv within 1 hour of request. A plan for resolution of the inquiry will be completed by Fiserv within 24 hours of the inquiry unless a mutually agreeable time is accepted by Fiserv and Client. c. SERVICE GOAL: 97.5% (2.5 failures per 100 calls) d. MEASUREMENT: Percentage of inquiries made and responded to monthly 235 9. Fiserv will process all work on the same day it occurred at the Client's branches, subject to work receipt requirements in Exhibit B-1. No hold over or low speed items held until the next day. a. SUBJECT: Daily Work b. DESCRIPTION: -Proofing, capturing and transmitting of all Over the counter transactions -Capturing and processing of all inclearings -Preparing of all cash letters c. SERVICE GOAL: 97.5% d. MEASUREMENT: Percentage of processing days over 3 months 10. All inclearing items to be processed the same day as received subject to timely receipt of work from the Federal Reserve and other submitting parties. a. SUBJECT: Inclearing items b. DESCRIPTION: -Receive, capture, balance, and transmit all inclearing items, c. SERVICE GOAL: 97.5% d. MEASUREMENT: Percentage of processing day over 3 months 11. All incoming and outgoing work to be reconciled to processing totals and General Ledger entries processed on the same day as the work is received from Client's branches, subject to work receipt requirements in Exhibit B-1. Monday copies of the previous week's proofs will be presented to Client a. SUBJECT: Reconciliation b. DESCRIPTION: - All items will be reconciled to processing totals each day c. SERVICE GOAL: 97.5% d. MEASUREMENT: Percentage of processing days over 3 months 12. In the event that Client makes delivery of all POD items to Fiserv's Utica Office in conformance with Exhibit B - 1 and Fiserv fails to subsequently meet the Federal Reserve's Deposit deadlines with 75% of all items delivered to the Utica Fed by its 12:00am deadline and all remaining items delivered to the Utica Fed by its 3:00am deadline, Fiserv shall reimburse Client the difference in the lost investment opportunity at the then current Fed Funds Rate that would have accrued to Client if the deposits met the respective Federal Reserve's Deposit deadlines. 13. Performance Standards Reports. Within 15 days after the end of each calendar month, Fiserv shall transmit to Client via e-mail an appropriately detailed statement in a format mutually agreed by Client and Fiserv, which shall include (1)~a report, for the most recently ended calendar month, the then-current Measurement Period-to-date (if applicable) and the then-current calendar year-to-date, detailing Fiserv's compliance with the performance standards set forth in this Exhibit; and (2)~such other reports as Client may reasonably request. 236 Exhibit C Back Office Services Client agrees with Fiserv as follows: 1. Services. Fiserv will provide Client Back Office Service ("Back Office Service") specified in Exhibit C - 1. 2. Fees. Client shall pay Fiserv the fees and other charges for Back Office Service specified in Exhibit C - 2. 3. Hours of Operation. Back Office Service will be available for use by Client during standard Fiserv business hours, excluding holidays, as specified in Exhibit A - 3. Account Processing Services may be available during additional hours, during which time Client may use Back Office Service at its option and subject to additional charges. 4. Performance Standards. Fiserv will perform Back Office Service in accordance with the performance standards specified in Exhibit C - 4. 5. Reconciliation of Debit and Credit Errors in Statements or Accounts. Client shall be responsible for balancing its Federal Reserve accounts, correspondent bank accounts and other general ledger accounts each business day and notifying Fiserv promptly of any errors or discrepancies. Fiserv shall be responsible for balancing Client's accounts as specified in Exhibit C - 1. Fiserv shall correct any error or defect in any statement at any time(s) that Fiserv discovers, and Fiserv is authorized, in its sole discretion, to correct any such error or defect and to make any adjustments to such statement in order to correct any such error or defect. 6. No Fiduciary Relationship. Fiserv shall perform Back Office Service for which Fiserv shall subscribe as Client's agent, and Fiserv shall not have by reason of this Exhibit a fiduciary relationship with respect to Client. 7. Lost, Destroyed, and Misplaced Items. Fiserv assumes no liability for any item lost, destroyed, or misplaced while in transit before the item physically arrives at Fiserv premises and is received by Fiserv. In the event any items are lost, destroyed, or misplaced, and such event is not due to negligence or misconduct by Fiserv, Fiserv shall be liable only for reasonable reconstruction costs of such items. In no event shall Fiserv be liable for the face value of any lost or missing item(s). 8. Governmental Regulation. This Exhibit shall be governed by and is subject to: the applicable laws, regulations, rules, terms and conditions, as presently in effect or hereafter amended or adopted, of the United States of America, the Federal Reserve Board, the Federal Reserve Banks, the Federal Housing Finance Board, and any other governmental agency or instrumentality having jurisdiction over the subject matter of this Exhibit. Client agrees to abide by such requirements and to execute and deliver such agreements, documents, or other forms as may be necessary to comply with the provisions hereof. Any such agreements shall be made a part of this Agreement and are incorporated herein. A change or termination of such laws, regulations, rules, terms, conditions, and agreements shall constitute, respectively, a change or termination as to this Exhibit. 9. Client Responsibilities. Client shall maintain adequate supporting materials (i.e. copies of the items, records, and other data supplied to Fiserv by Client) in connection with the provision of Back Office Service. To the extent Client is unable to provide such duplicates or copies, Client shall hold Fiserv harmless from any liability or responsibility therefor. Client shall provide written notice of confirmation and/or verification of any instructions given by Client, its agents, employees, officers, or directors to Fiserv in connection with Fiserv's provision of Back Office Service. 10. Regulatory Authority. Client data and records shall be subject to regulation and examination by government supervisory agencies to the same extent as if such information were on Client's premises. 11. Forms and Supplies. Client assumes and will pay the charges for all customized forms, supplies, and delivery charges. Custom forms ordered through Fiserv will be subject to the 15% administrative fee for warehousing and inventory control. 237 Exhibit C - 1 Back Office Services Fiserv Responsibilities: Fiserv shall manage and furnish the resources and facilities necessary to provide Back Office Services as set forth in the final Business Requirements List as defined in Exhibit D, and to the extent there is a material difference from the Services outlined below, the Services specified in below shall be modified to reflect the mutually agreed upon services.
Service Definition Below is a grid defining the services to be provided: ------------------- ---------------------------- --------------------------------------------------------------------- Performance Service Service Definition Standard Ref. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- Balancing ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 2 - CBS Subsystems On a daily basis, Fiserv will balance the application to the General Ledger and reconcile any differences. Fiserv will perform this for Trustco Bank, N.A. and Trustco Savings Bank only. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 2 - ACH Settlement On a daily basis, Fiserv will reconcile and monitor open items for this account. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 2 - ATM Settlement On a daily basis, Fiserv will reconcile and monitor open items for this account. This will be with MPS, and is dependent upon timely receipt of balance reports from MPS. Fiserv will perform the monthly processing of entries for fees, settlement and income from participating networks and post daily intercharge fee provided to Fiserv by MPS. This includes debit cards. Client will ensure that Fiserv has access to the MPS system. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 2 - ATM/POS Suspense On a daily basis, Fiserv will reconcile and monitor open items for this account. This will be with MPS. Fiserv shall also prove the Fifth Third account. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 2 - Correspondent Bank Fiserv will assist Client with reconciliation of Correspondent Bank Account accounts. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 2 - Fed Account Balancing Fiserv will assist Client with reconciliation of balancing with the Fed. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 2 - G/L Suspense/Open Items On a daily basis, Fiserv will reconcile and monitor open items for this account. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 2 - Clearing Accounts On a daily basis, Fiserv will reconcile and monitor open items for the following accounts: Time, Tran, Loan, FTM, Time Interest Check and Return Items. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 2 - Fiserv IP On a daily basis, Fiserv will reconcile and balance with Fiserv IP. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 2 - Official Checks On a daily basis, Fiserv will reconcile these accounts. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 2 - Reg E Dispute G/L On a daily basis, Fiserv will reconcile and monitor open items for this account. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 2 - FTM/POD Outage G/L On a daily basis, Fiserv will reconcile and monitor open items for this account. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 2 - Workstation Balancing On a daily basis, Fiserv will prepare and input G/L entries. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 2 - Ledger Interface Errors On a daily basis, Fiserv will investigate and correct items. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 2 - ARP Processing Account Reconcilement Processing - The Account Processing Services system accommodates this processing. An account reconciliation statement will be produced and reviewed as required and mailed to the customer along with checks as applicable. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- Exception Processing ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 19 - Non-Post Fiserv will pull this report daily and review all items. If the reason for the reject is: "No Check Status," "Closed Permanent," or "Stop Payment," Fiserv will automatically return the items. If it is an ACH item, Fiserv will go out to the ACH screens and return the items if necessary. If the item is any other type of reject, Fiserv will follow Client policy for determining where the rejected item belongs. Fiserv will notify Item Processing for items needing to be returned. ------------------- ---------------------------- --------------------------------------------------------------------- 238 ------------------- ---------------------------- --------------------------------------------------------------------- 8 - NSF On-Line Support Fiserv will close out this process daily by 12:00pm Eastern Time and generate notices. Fiserv will forward information on returns to IP to return items and generate notices. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 20 - Stop Suspect Report and Fiserv will review this report and perform the appropriate research Stop Payment Report to determine if the items should be returned or paid. If item is being returned, Fiserv will notify IP. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 20 - Large Item Fiserv will review items of $25,000 or more. If the item has insufficient funds, the item will be returned based on the Client branch's decision. For all other items, Fiserv will review them for the date, endorsement, and matching dollar amounts. For items exceeding $100,000, Fiserv will obtain signature verification from Client. Fiserv Item Processing will prepare the Large Dollar notifications out to the Fed. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 21 - Reg E Disputes Fiserv will receive the request from Client branches or call (a/k/a Trustees center. Fiserv will investigate the dispute, provide provisional Resolutions) credit if applicable, and forward Client-defined letters to customers. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 20 Charge-Back Processing Based on criteria defined by the Client, Fiserv will either re-deposit the item, or return the item back to the customer. Fiserv Item Processing will print the notices and mail them along with the items being returned. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 1 Open Accounts Fiserv will receive the new account opening forms from the Client branches. They will use these forms to perform the data entry necessary to set up CIF and open accounts into the Account Processing Services system. This processing includes Christmas Club accounts and Quick Start accounts. Fiserv Back Office will work with Fiserv Item Processing to ensure Christmas Club account checks will be printed and mailed timely. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 7 Closed Accounts Fiserv will review the closed account report on a daily basis. Fiserv will perform additional maintenance per the Client's defined standards on closed accounts, i.e., removing account from ATM card, etc., in order to ensure account is not accessible. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 1 & 7 Maintenance Transactions Fiserv will perform the necessary maintenance within the Account Processing Services system. These requests will be received via the Client branch, or call center, on a maintenance request form, which will be delivered to Fiserv via courier or fax. This includes PIPS (Paperless Item Processing, a/k/a SOTS) and W-8 maintenance. This also includes adjustments such as Passbook out of balance. Fiserv is not responsible for clearing teller errors with passbooks. In addition, Fiserv will perform the necessary maintenance for back-up withholding. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 1 & 7 Financial Transactions Fiserv will perform the steps necessary to post transactions to the Account Processing Services system. These requests may be received from the Client branch or call center via courier or fax. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 1 & 7 Death of Account Owner Fiserv will receive paperwork via courier or fax to close out account and open a new one for the beneficiary. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 1 & 7 Loss of Official Check Fiserv will receive paperwork via courier or fax on lost checks and will update Office Check account accordingly. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 1 & 7 Loan Processing ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 1 & 7 - Set up Loan Fiserv will receive the appropriate paperwork via courier or fax from Client to establish the CIF record and loan record into the Account Processing Services system, including collateral and establishing escrows and trailiers. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 1 & 7 - Loan Maintenance Fiserv will receive the appropriate paperwork via courier or fax from Client to maintain loan information for loan customers into the Account Processing Services system. Fiserv shall handle rate change notices. Fiserv shall perform data entry to the Fiserv system to update collateral value based on receipt of appropriate paperwork from Client. ------------------- ---------------------------- --------------------------------------------------------------------- 239 ------------------- ---------------------------- --------------------------------------------------------------------- 1 & 7 - Close Loans Fiserv will receive appropriate paperwork via courier or fax and will close loan out on the Account Processing Services system. This includes Payout Statement Processing. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 1 & 7 - Loan Payments, Fiserv will receive the appropriate paperwork from Client to Advances, and Adjustments process payments, advances, and adjustments for Client. This includes payment of Life Insurance and Accident and Health premiums, processing of rebates on installment and mortgage loans, and processing payments for fire insurance. These payments will originally flow through Fiserv IP. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 1 & 7 - Charge-Offs Fiserv will receive the appropriate paperwork from Client to charge-off loans. Fiserv will utilize shadow banking to accommodate this process. Shadow banking is further defined in the Account Processing Services system documentation. This functionality works very much like what Client is doing today. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 14 - Tax Searches Fiserv and Client shall work together to automate this process to the degree that the municipalities will provide information. To the extent the municipalities will not participate in such automation, (a) Fiserv will send notice(s) to Client's customers requesting proof of payment of taxes; for any non-response to those notices, Fiserv will perform the tax search; or (b) Fiserv and Client shall mutually agree upon the most cost effective manner to obtain this information; should this involve a third party service, Fiserv and Client agree to share the cost thereof. Client is responsible for bringing current the backlog as of the Effective Date. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 3 - HMDA/CRA Reporting Fiserv will perform the data entry necessary to update the existing SBA / Small Business ACCESS databases for this reporting. The input forms are received Reporting by Client. Existing reports will be run weekly and forwarded to Client for actual filing. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 1 & 7 - - Credit Card Fiserv will perform the following via the FDR system related to Processing Credit Card Processing: - Set up new accounts - Hot Card requests received from the Branches or Call Center - Delete Cards - Maintenance and fee adjustments - Maintain Merchant accounts Client needs to ensure Fiserv has access to the FDR system. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 21 - Customer Research Fiserv will perform appropriate research to respond to customer inquiries received from the branch. Fiserv will also perform research to complete information subpoenas. Pricing includes requests that can be performed within 15 minutes. Additional time will be billed according to research schedule. These fees are transferable to customers. Client will be responsible for all research requests received prior to conversion and any research needing to be done on transactions performed prior to conversion. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 17 - Return Mail At Client's expense, Fiserv Back Office will establish a P.O. Box for statements and notices to be returned if undeliverable. Fiserv Back Office will pick up mail from this box once a day. Items will be reviewed and if updated addresses can be obtained, the system will be updated. Otherwise, the system will be flagged as return to customer service, and a CIF memo will be added to highlight to the Branches that a bad address is on file. Any mail appearing in the P.O. box that is not related to undelivered statements and notices will be returned to Client at it's expense via express mail. Weekly, Fiserv will forward all undeliverable mail back to Client. ------------------- ---------------------------- --------------------------------------------------------------------- 240 ------------------- ---------------------------- --------------------------------------------------------------------- 1 & 7 - W-8 Maintenance Fiserv will perform the data entry necessary to update the system, including necessary recertification. These requests will be received from Client. Printing and mailing charges from Fiserv will apply. Fiserv will print and mail W-8s to comply with applicable regulations. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 1 & 7 - Process Restraining Fiserv will receive these requests from the appropriate area within Notices and Levies, Client via Client courier. Fiserv will perform the data entry and Reclamations necessary to update the Account Processing Services system. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 18 - Rate Changes - Fiserv Back Office will provide the data entry necessary to change Deposit, Cash rates in the Account Processing Services system. These changes Management, Loan must be made in writing from Client. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 1 & 7 - Municipal Accounts Fiserv will pull out the Account Analysis Statements for these accounts and forward them to Client (at Client's expense). The Account Processing Services system handles Account Analysis. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 1 & 7 - EE Bond Processing These bonds are for companies who offer payroll deductions for their employees. Client will receive the request from the company for the bonds. Client will offset the checks received with a g/l to the Fed account and forward to Fiserv IP. Client will forward the bond request information to Fiserv. Fiserv will key the data into RICS (or an alternative system). Fiserv will save the data to a diskette and forward via overnight delivery at Client's expense to the Fed in New York. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 1 & 7 - IOLA Processing Fiserv will open IOLA accounts when received via courier or fax from the branch. Fiserv will run a report that has the same data as the report utilized today. Fiserv will follow the procedure, as currently defined by Client, to determine the amount that needs to go to New York State. Fiserv will provide the amount to the state and will process the necessary adjustment to customer accounts. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 1 & 7 - Tenant Rent - Tenant Rent - Fiserv Back Office will set these accounts up in the Security Interest Account Processing Services system when received by the branch via courier or fax. Fiserv will ensure checks are generated for the tenants and those building owners who request the 1% administrative fee. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 1 & 7 - IRA Processing ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 1 & 7 - Open Account Fiserv will receive appropriate paperwork from Client branch(es) to perform data entry to setup CIF and open IRA account on the Account Processing Services system. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 1 & 7 - Account Maintenance Fiserv will receive appropriate paperwork from Client branch(es) to perform IRA data entry for maintenance. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 1 & 7 - Close IRA Fiserv will receive appropriate paperwork from Client branch(es) to perform data entry to close out IRA on the Account Processing Services system. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 1 & 7 - IRA Withdrawals and Fiserv will receive appropriate paperwork from Client branch(es) to In-plan Transfers perform data entry for IRA withdrawals and in-plan transfers. ------------------- ---------------------------- --------------------------------------------------------------------- ------------------- ---------------------------- --------------------------------------------------------------------- 1 & 7 - IRA Distributions Fiserv will accommodate IRA required minimum distributions. ------------------- ---------------------------- ---------------------------------------------------------------------
241 Exhibit C - 2 Back Office Service Fees Fiserv will provide Client the Back Office Services at the fees and prices indicated: The Fiserv Administrative Fee (excluding postage) will be applied in accordance with Section 3(b) of the Agreement and will not be assessed on the Base Services Fees below: 15%
MONTHLY FEES --------------------------------------------- ------------- ---------------- -------------------------- Back Office Services Fees Quantity One-Time Fees Estimated Monthly Fees --------------------------------------------- ------------- ---------------- -------------------------- --------------------------------------------- ------------- ---------------- -------------------------- Conversion/Implementation/Training $* $* --------------------------------------------- ------------- ---------------- -------------------------- --------------------------------------------- ------------- ---------------- -------------------------- Base Services: $* / Open Accounts3 * $* $* Discount3 (*) --------------------------------------------- ------------- ---------------- -------------------------- --------------------------------------------- ------------- ---------------- -------------------------- --------------------------------------------- ------------- ---------------- -------------------------- --------------------------------------------- ------------- ---------------- -------------------------- Total Back Office Services Fees $* $* --------------------------------------------- ------------- ---------------- --------------------------
The initial monthly Back Office Base Services fee will begin on the date Back Office Services are first provided. The monthly Base Services fee will be fixed annually and allow up to * % account growth within that year for no additional fees. The fixed fee will be recalculated annually on March 31 and determined by multiplying the total open accounts by $* (adjusted each year by the Annual Increase as provided herein) less a discount of * (adjusted each year by the Annual Increase as provided herein). Should total accounts decrease substantially, a minimum monthly Back Office Services Fee of $* would apply. Each month, any growth within a year beyond 10% of the number of accounts of Client at the beginning of such year will be charged at the applicable per account rates as defined above (currently $* ). Any acquisitions by Client, which result in a change in the number of accounts being processed by Fiserv, may result in a recalculation of the fixed fee. Material indicated by an asterisk ("*") has been omitted and filed separately with the SEC. 242 Exhibit C - 3 Hours of Operation Back Office Service will be available in accordance with the following: Monday 8:00 A.M. - 5:00 P.M. Tuesday 8:00 A.M. - 5:00 P.M. Wednesday 8:00 A.M. - 5:00 P.M. Thursday 8:00 A.M. - 6:00 P.M. Friday 8:00 A.M. - 6:00 P.M. All times stated are Eastern Time. The Fiserv Back Office Service Center will observe national holidays observed by the Federal Reserve System. Additional hours may be scheduled as mutually agreed. 243 Exhibit C - 4
Back Office Services Performance Standards -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ No. Processing Area / Task Task Authorizing Monitoring Timeliness Accuracy Frequency Owner ======== ======================================== ======= ============= =========== ================= =========== ============ A. General ---------------------------------------- ------- ------------- ----------- ----------------- ----------- -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ 1. Fiserv will process daily all data Fiserv Client Fiserv Within 24 hours 98% Daily entry components (i.e. loans, new of receipt of accounts, reclamations, adjustments to complete and accounts, levy's, restraining notices, accurate items/ etc.) If existing volumes increase information by more than 20% per day above the within Hours of current base volume, then Fiserv will Operation in use best efforts to meet performance Exhibit C - 3 standards, but will not be held to any penalties for failure to meet such performance standards. -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ 2. Fiserv will reconcile all suspense, Fiserv Client Fiserv Within 48 hours 98% Daily processing and general ledger accounts of receipt of daily. Fiserv will clear 97% of all complete and reconciling items (suspense, accurate processing and General Ledger items/information accounts) within 48 hours, with within Hours of remaining 3% (those more complicated) Operation in require 10 business days to clear up. Exhibit C - 3 Client Client Fiserv Client will reconcile all suspense, Prior to processing and general ledger accounts conversion prior to conversion to Fiserv -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ 3. Fiserv does HMDA, CRA, SBA, and Small Fiserv Client Fiserv 48 hours 98% Weekly Business reporting input (along with / other data entry components in item 1 Client above), Client does filing/reporting. Fiserv will perform data entry within 48 hours. -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ 4. Client will provide 20 business days Client Client Fiserv 20 business days 98% notice to Fiserv for any new ATM installation -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ 5. Fiserv provides the data necessary for Fiserv Client Fiserv Varies 98% Ongoing regulatory reports (as documented in Appendix A-2) within a reasonable amount of time to allow Client to perform the actual filing. -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ 6. Fiserv will provide the data, system Fiserv Client Fiserv By the 5th of 98% Monthly reports, and standard queries by the each month 5th of each month for preparation of regulatory reports (as documented in Appendix A-2) such as CALL, TFR, FRB and SEC filings, but the reports must be completed/filed by the Client. -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ 7. Fiserv will process all monetary and Fiserv Client Fiserv With 24 hours 98% Daily non-monetary transactions accepted at the branches or from the call center within 24 hours receipt of accurate and complete items/information. If existing volumes increase by more than 20% per day above the current base volume, then Fiserv will use best efforts to meet performance standards, but will not be held to any penalties for failure to meet such performance standards. -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ 8. Fiserv will provide return items, NSF Fiserv Client Fiserv By 7:00am 98% Daily and overdraft reports available to the and branches to review by 7:00 am Eastern Client Time for them to make decisions. Fiserv will close out this process at 12:00 p.m. Eastern Time. -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ 9. Discrepancies with passbook systems Fiserv Client Fiserv Within 48 hours 98% Daily will be repaired within 48 hours of and receiving proper documentation. Client Fiserv is not responsible for teller errors. Fiserv and Client shall mutually agree on resolution of recurring issues in this area. -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ 10. Client will provide Fiserv with 90 Client Client Fiserv 90 days prior 98% Ongoing days prior written notice before opening a new branch location. -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ 11. Fiserv will provide copies of all Fiserv Client Client By 5:00pm 98% Weekly proofs for the prior week by 5:00pm Eastern Time on Eastern Time on Monday Monday -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ 12. Fiserv will create a file for all Fiserv Client Fiserv twice per week 98% Weekly coupon orders for new accounts, and / will transmit such file to Client's Client third party vendor, but Fiserv does not do any processing. -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ 244 -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ 13. Following conversion, Fiserv will have Fiserv Client Fiserv Varies 95% Annually tax bill data available 60 days prior to due date, check escrow payments and follow up with loan officers 20 business days prior to the date payment is due to applicable municipalities, but Client must clear up outstanding backlog prior to Fiserv taking this responsibility. Fiserv will pay taxes to municipalities when adequate funds are in the escrow account(s). All other instances will be referred to Client and resolved by Client's loan officer(s). -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ 14. Following conversion, Fiserv will Fiserv Client Fiserv Prior to 95% Annually complete an annual search of tax October 1 payments with municipalities by October 1 of each year with a follow-up list of delinquent tax payments being sent to the collections department each month, but Client must clear up outstanding backlog prior to Fiserv taking this responsibility. -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ 15. Escrow analysis to be completed by Fiserv Client Fiserv Prior to August 95% Annually August 1 with notifications to 1 customers as directed by Client's loan officers. -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ 16. Fiserv will place the order for debit Fiserv Client Fiserv Within 24 hours 98% Daily cards in the MPS system, but Fiserv of receipt does not mail the cards to Client's customers. The Client will provide physical access and approvals through the MPS system for Fiserv employees. -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ 17. Fiserv will establish a PO Box to Fiserv Client Fiserv 48 hours 95% Daily handle returned mail, and this will be and done at Client's expense and Client responsibility. Fiserv will pick up from box once daily during hours of operation. Processing will occur within 48 hours of receipt during Hours of Operation. If existing volumes increase by more than 20% per day above the current bawse volume, then Fiserv will use best efforts to meet performance standards, but will not be held to any penalties for failure to meet such performance standards. Anything that is received by Fiserv from Client's customers that is not returned mail, will be forwarded to Client at Client's expense and responsibility. All unresolved returned mail items will be shipped to Client at Client's expense and responsibility weekly. -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ 18. Fiserv will make interest rate changes Fiserv Client Client When notified 98% Weekly upon notification to Fiserv and receipt of documentation of rate changes. -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ 19. Non-Posted Item Research charged into Fiserv Client Fiserv Within 24 hours 98% Daily the Account Processing Services system transactions -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ 20. Returns, stop payment review, Fiserv Client Fiserv Within 24 hours 98% Daily chargeback decisions, and large item dollars & review. transactions -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ 21. Customer research and Reg E disputes: Fiserv Client Fiserv Varies 98% Daily Fiserv will provide provisional credit within the 10 day guideline for Reg E disputes and will provide general customer research within 5 days of initial request. -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------ 22. Annually, Fiserv will provide the Fiserv Client Fiserv Annual 98% Annual necessary support to escheat funds to the state in support of abandoned property. -------- ---------------------------------------- ------- ------------- ----------- ----------------- ----------- ------------
245 A. Penalty Resulting in Termination. In the event that there are unreconciled differences in Client Accounts that Fiserv Back Office is responsible for balancing of more than $1 million for a period beyond 30 consecutive days, and such delay is solely caused by Fiserv, it shall be deemed a material breach and Client shall have the right to terminate the Agreement pursuant to Section 11(a) of the Agreement without regard for the 90-day cure period. Such provision shall commence 30 days following the commencement of the applicable Services. In the event Client elects to terminate for reasons described herein, Client agrees to notify Fiserv in writing within 2 weeks of the event of its intention to do so. If Client fails to provide such notification, Client thereby waives its right to terminate for such event. B. Performance Standards Reports. Within 15 days after the end of each calendar month, Fiserv shall transmit to Client via e-mail an appropriately detailed statement a format mutually agreed by Client and Fiserv, which shall include (1)~a report, for the most recently ended calendar month, the then-current Measurement Period-to-date (if applicable) and the then-current calendar year-to-date, detailing Fiserv's compliance with the performance standards set forth in this Exhibit; and (2)~such other reports as Client may reasonably request. 246 Exhibit D Implementation Services Client agrees with Fiserv as follows: 1. Services. Fiserv will provide Client with the design, development, and project management services ("Implementation Services") and associated items for the implementation project described in Exhibit D - n (each, an "Implementation Project"). All Implementation Services for Implementation Projects (whether as part of this Agreement or to be added as an addendum relating to acquisition or other situation) shall be performed in accordance with the procedures set forth below. Any dates for performance are dependent upon the timely performance by each party of the tasks assigned under the project plans for such Implementation Services. (a) Business Requirements List. Client shall provide Fiserv with all necessary information concerning its requirements for Implementation Services in a Business Requirements List. Fiserv shall review and suggest revisions to such Business Requirements List on a timely basis. The parties shall mutually agree in writing on the final Business Requirements List. (b) Project Plan. Fiserv shall develop a Project Plan for the Implementation Project based on the Business Requirements List within 15 business days after receipt of the Business Requirements List. The Project Plan shall contain a listing of the nature and timing of tasks for the Implementation Project (including the development of an acceptance test), some of which are to be performed by Fiserv and some by Client. Client and Fiserv shall mutually agree on the initial Project Plan. Thereafter, Client will be provided a copy of the weekly updates to the Project Plan. Fiserv and Client shall utilize their commercially reasonable efforts to meet the dates set forth in the Project Plan. Modifications, changes, enhancements, upgrades, or additions to the agreed upon work beyond those stated in the Project Plan shall be added only upon mutual written agreement. In the event the parties agree to add any such items, the Project Plan shall automatically be modified to the extent necessary to allow for the implementation or provision of the items. Any such items may result in an increase in the Implementation Fees (as defined below). (c) Acceptance Testing. Client agrees to notify Fiserv in writing (and with reasonable particularity) upon conclusion of testing or upon earlier discovery of any material non-conformities disclosed by such testing. Fiserv shall correct any such non-conformities within a reasonable time of Client's notice. The Implementation Project shall be deemed successfully completed upon (i) mutual agreement of the parties, or (ii) 10 business days successful operation and functioning of all hardware, software and related systems. 2. Implementation Fees. (a) Client shall pay Fiserv the fees and other charges for the Implementation Project as specified in each Exhibit D - n ("Implementation Fees"). (b) In accordance with Section 2(b) of the Agreement, Client agrees to pay the reasonable travel and living expenses of any Fiserv employees and Fiserv authorized contractors who render services at any Client site in connection with the Implementation Project. (c) Should Fiserv provide installation, conversion, or training to Client for the Implementation Project, the fees therefor shall be as specified on each Exhibit~D~- n. (d) Implementation Fees shall be paid 50% upon execution of each Exhibit D - n as part of this Agreement or added at a later date as an addendum, and 50% upon completion of the Implementation Project. (e) Client agrees to pay for all freight charges associated with shipping of hardware and software from Fiserv or Fiserv's suppliers to Client's designated storage facility. If Client is unable to provide a secure storage facility, Client agrees to pay Fiserv a weekly storage fee specified in each Exhibit D - n. 3. Implementation Project Termination. At Client's sole option, Client may terminate the Implementation Project upon 30 days' prior written notice to Fiserv, provided that Client agrees to pay Fiserv for any Implementation Fees for Implementation Services rendered prior to the effective date of termination. In no event shall Fiserv be liable for refund of any Implementation Fees already paid by Client. 4. Rescheduling. If Client is unable to provide access to required facilities or personnel or is unable to meet its tasks assigned on a Project Plan in a timely manner, Fiserv will endeavor to reschedule tasks to minimize non-productive time. All such non-productive time is chargeable to Client. If such non-productive time is expected to be significant, Fiserv will endeavor to reassign its personnel to other suitable work. In this event, Client will not be charged for the time personnel were reassigned. 247 5. Warranties. Fiserv represents and warrants that Products and parts furnished hereunder will be free from defects in material and workmanship at the time of installation. Client's exclusive remedy for a breach of the foregoing, and Fiserv's exclusive obligation shall be to make all necessary adjustment, repairs, and replacements to such Product or part at no charge to Client. 248 Exhibit D - 1 Implementation Project for Account Processing Professional Services (Conversion/Implementation/Training for Account Processing): . Executive Overview and Planning Session - outlines the effort and resources required for implementation and planning of the project and tasks required. . Operations Audit - review of the operations audit questionnaire, client forms, procedures, and interfaces currently being utilized and discussion of exception items. . Common File Workshop/Creation - common file overview and creation of common file parameters and translation tables. . Application Training - training in the functions and operations of the Account Processing Services software. Initial training provided as part of Conversion Services. Fiserv will provide instruction to Client personnel and conduct introductory core application training classes in a train-the-trainer format. Training will be provided at either the Fiserv Arlington Heights location or at the Client's location. For a successful ongoing installation, Client will need to have a training department(s) actively involved in the training process. This will include assistance to tailor the courseware for Client's specific needs, policies and workflows and preparation to deliver ongoing, supplemental Client training. An active ongoing training process will be required to maximize system benefits. Class timing, location, and content will be mutually agreed. Class size should not exceed 20 people, except if mutually agreed. . Conversion Specifications and Program Construction - writing of conversion specifications, translation into program code and testing. . Quality Acceptance and Daily Testing - review of converted data and daily processing by Fiserv. . Data Verification - review and verification of converted data and daily processing by Client and Fiserv project teams. . Conversion Readiness - final review of converted data, procedures, daily processing, workflow, balancing, and additional familiarization with functionality by Client. . Live Conversion - initial production implementation. . Post Project Review - turnover of Client to Fiserv's Resource Manager for evaluation of conversion process by Client. Fiserv conversion services, with Client assistance, will perform all necessary tasks as required to ensure successful implementation and processing for all services outlined in Exhibit A - 1. Implementation Fees: Fees for the Implementation Services for Account Processing, Exhibit A - 1, are stated on Exhibit A - 2 IN WITNESS WHEREOF, the parties have caused this Exhibit D - 1 to be executed by their duly authorized representatives as of the date indicated below. For Client: For Fiserv: Trustco Bank, National Association Fiserv Solutions, Inc. By: /s/R.T.Cushing By: /s/David Santi Name:R. T. Cushing Name: David Santi Title: Sr. VP & CFO Title: President CBS Outsourcing Date:11-14-01 Date: 11-14-01 249 Exhibit D - 2 Item Processing Transition Plan Upon execution of this Agreement, and upon Client's request, Fiserv will commit to provide the following Transition services at the Transition Plan Fees noted below: 1. Placement on-site of a qualified Item-processing manager to oversee the Client's operation through transition to the Fiserv Utica Operations Center. This manager will be on-site within 7 days of the Effective Date. 2. This manager will aid Client's management in: A. Implementing "STAY" incentives to assure adequate staffing levels. B. Supervise the acquisition of temporary employees as required. C. Evaluate and implement the early transition of certain "Day 2" processes (fine sorting, rendering, etc). 3. Generally, Fiserv is committed to running the Client's Schenectady operation as it would any Fiserv check processing operation, and will use available resources as necessary to assure timely completion of Client's work. 4. This manager will also work to determine the availability and value of any equipment (encoding equipment, sorters, etc) displaced through outsourcing. Fiserv will consider acquisition of various pieces of equipment at mutually agreed upon prices. While Fiserv standard estimate for an item-processing conversion is 90-120 days, Fiserv is committed to accelerate the process where possible to complete the conversion as quickly as prudently possible. Finally, Client will be responsible for salary and living expenses incurred by Fiserv while providing support to Client's Schenectady operation. These costs will be in addition to the conversion fees stated in Exhibit B of the Agreement Transition Plan Fees: $500 per day plus expenses estimated @ $200 per day. Item Processing Conversion/Implementation/Training Fiserv conversion services, with Client assistance, will perform all necessary tasks as required to ensure successful implementation and processing for all services outlined in Exhibit B - 1. This work will include, but not be limited to, specification development, coding, testing and implementation of all file layouts, edit routines, pocket layouts, statement specifications, image requirements, inclearing requirements, POD requirements, return item-processing requirements, and telecommunication requirements. Implementation Fees: Fees for the Implementation Services for Item Processing, Exhibit B - 1, are stated on B - 2. IN WITNESS WHEREOF, the parties have caused this Exhibit D - 2 to be executed by their duly authorized representatives as of the date indicated below. For Client: For Fiserv: Trustco Bank, National Association Fiserv Solutions, Inc. By: /s/R.T.Cushing By: /s/David Santi Name:R. T. Cushing Name: David Santi Title: Sr. VP & CFO Title: President CBS Outsourcing Date:11-14-01 Date: 11-14-01 250 Exhibit D - 3 Back Office Services Conversion . Assistance in completing Operations Audit that needs to be completed for conversion effort. . Assistance with quality acceptance - will provide assistance in reviewing that data converted correctly. . Participation in daily testing. Will ensure that ongoing processes and procedures will function correctly. This includes assistance in conversion balancing. . Full participation in conversion readiness. . Initiations phase - Study requirements outlined in contract and review Back Office services. The initiation component of Back Office Implementation has been completed. Planning phase . Define Back Office requirements including equipment needs . Define applications for Back Office access . Acquire space for personnel . Interview potential hires and determine start dates Design . Define detailed process flow . Document process flow . Receive Bank's Policies Build & Unit test . Install applications on Back Office workstations . Establish sign-on(s) for all applications . Draft procedures for Bank's review . Write Back Office portion of Test Plan Final Phase . Finalize procedures . Execute testing . Train personnel . Prepare for production Fiserv conversion services, with Client assistance, will perform all necessary tasks as required to ensure successful implementation and processing for all services outlined in Exhibit C - 1. Implementation Fees: Fees for the Implementation Services for Back Office Services, Exhibit C - 1, are stated on Exhibit C - 2 IN WITNESS WHEREOF, the parties have caused this Exhibit D - 3 to be executed by their duly authorized representatives as of the date indicated below. For Client: For Fiserv: Trustco Bank, National Association Fiserv Solutions, Inc. By: /s/R.T.Cushing By: /s/David Santi Name:R. T. Cushing Name: David Santi Title: Sr. VP & CFO Title: President CBS Outsourcing Date:11-14-01 Date: 11-14-01 251 Exhibit D - 4 Back Office Trust Services Conversion Back Office Trust Services: . Executive Overview and Planning Session - outlines the effort and resources required for implementation and planning of the project and tasks required. . Operations Review- review of the trust administration requirements, back office operations, forms, procedures, and interfaces currently being utilized and discussion of exception items. . Trust Accounting Systems Review - review of existing hardware and software requirements, including interfaces, protocols and communications. . Application Training - training in the functions and operations of the Back Office Trust Services. . Business Conversion Specifications and Program Construction - writing of business conversion specifications, translation into procedures and testing. . Quality Acceptance and Daily Testing - review of plan for daily processing by Fiserv. . Systems Verification - review and verification of trust accounting software and hardware configuration. . Business Conversion Readiness - final review of procedures, daily processing, workflow, and additional familiarization with functionality by Client. . Live Conversion - initial production implementation. . Post Project Review - evaluation of business conversion process by Client and Fiserv project teams. Fiserv conversion services, with Client assistance, will perform all necessary tasks as required to ensure successful implementation and processing for all services outlined in Exhibit E - 1. Implementation Fees: Fees for the Implementation Services for Back Office Trust Services Exhibit E - 1, are stated on Exhibit E - 2. IN WITNESS WHEREOF, the parties have caused this Exhibit D - 4 to be executed by their duly authorized representatives as of the date indicated below. For Client: For Fiserv: Trustco Bank, National Association Fiserv Solutions, Inc. By: /s/R.T.Cushing By: /s/David Santi Name:R. T. Cushing Name: David Santi Title: Sr. VP & CFO Title: President CBS Outsourcing Date:11-14-01 Date: 11-14-01 252 Exhibit E Back Office Trust Services Client agrees with Fiserv as follows: 1. Services. Fiserv will provide Client Back Office Trust Services ("Back Office Trust Services") specified in Exhibit E - 1. 2. Fees. Client shall pay Fiserv the fees and other charges for Back Office Trust Services specified in Exhibit E - 2. 3. Hours of Operation. Back Office Trust Services will be available for use by Client during standard Fiserv business hours, excluding holidays, as specified in Exhibit E- 3. 4. Performance Standards. Fiserv will perform Back Office Trust Services in accordance with the performance standards specified in Exhibit E - 4. 5. Reconciliation of Debit and Credit Errors in Statements or Accounts. Fiserv shall be responsible for balancing Client's trust accounts maintained by the Fiserv systems as specified in Exhibit E - 1. Fiserv shall correct any error or defect in any statement at any time(s) that it discovers such defect. Fiserv is authorized, in its sole discretion, to correct any such error or defect and to make any adjustments to such statement in order to correct any such error or defect. 6. No Fiduciary Relationship. Fiserv shall perform Back Office Trust Services for which Fiserv shall subscribe as Client's agent, and Fiserv shall not have by reason of this Exhibit a fiduciary relationship with respect to Client. 7. Lost, Destroyed, and Misplaced Items. Fiserv assumes no liability for any item lost, destroyed, or misplaced while in transit before the item physically arrives at Fiserv premises and is received by Fiserv. In the event any items are lost, destroyed, or misplaced, and such event is not due to negligence or misconduct by Fiserv, Fiserv shall be liable only for reasonable reconstruction costs of such items. In no event shall Fiserv be liable for the face value of any lost or missing item(s). 8. Governmental Regulation. This Exhibit shall be governed by and is subject to: the applicable laws, regulations, rules, terms and conditions, as presently in effect or hereafter amended or adopted, of the United States of America, the Federal Reserve Board, the Federal Reserve Banks, the Federal Housing Finance Board, and any other governmental agency or instrumentality having jurisdiction over the subject matter of this Exhibit. Client agrees to abide by such requirements and to execute and deliver such agreements, documents, or other forms as may be necessary to comply with the provisions hereof. Any such agreements shall be made a part of this Agreement and are incorporated herein. A change or termination of such laws, regulations, rules, terms, conditions, and agreements shall constitute, respectively, a change or termination as to this Exhibit. 9. Client Responsibilities. Client shall maintain adequate supporting materials (i.e. copies of the items, records, and other data supplied to Fiserv by Client) in connection with the provision of Back Office Trust Services. To the extent Client is unable to provide such duplicates or copies, Client shall hold Fiserv harmless from any liability or responsibility therefor. Client shall provide written notice of confirmation and/or verification of any instructions given by Client, its agents, employees, officers, or directors to Fiserv in connection with Fiserv's provision of Back Office Trust Services. 10. Regulatory Authority. Client data and records shall be subject to regulation and examination by government supervisory agencies to the same extent as if such information were on Client's premises. 253 Exhibit E - 1 Back Office Trust Services Fiserv Responsibilities: Fiserv shall manage and furnish the resources and facilities necessary to provide back office trust support relative to Client's bank initiative, as follows: Service Definition Below is a grid defining the services to be provided:
------------------- ----------------------- -------------------------------------------------------------------------- Performance Service Trust Processing Service Definition Standard Ref. ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- - Account Maintenance Fiserv will establish a trust account record for each trust account. ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- Fiserv will update each trust account record as directed by Client. ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- Fiserv will close each trust account record as directed by Client. ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- Fiserv will maintain record of pledged / guaranteed accounts pledged as collateral as directed by Client. ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- - Investment Fiserv will post to the trust accounting system all incoming items from Transaction Activity Client's trust department and from brokers and/or sponsors of the investment of Client's trust department customers or return to Client's trust department for resolution: a) Purchases, sales, reinvestments b) Interest, dividends, other income c) Principal payments on notes, mortgages, etc. d) Corporate actions such as stock splits, etc. e) Collateral sales on defaulted commercial loans ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- Fiserv will initiate and settle all securities transactions. ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- Fiserv will reconcile/balance trust account activities with broker, custodian, FED, DTC, mutual fund and Client's records. ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- Fiserv will prepare required paperwork and other documents for all securities transactions, including lost securities, ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- - Account Additions Fiserv will process and post to the trust accounting system all account additions as instructed by Client. ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- - Account Fiserv will process, prepare documentation, and post to the trust Disbursements accounting system all account disbursements as instructed by Client. ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- - Annuity payments Fiserv will process automated periodic distributions set up by Client for the following: - Pension and profit-sharing payments - Social Security payments - Other trust accounts ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- - Security Updating Fiserv will update securities and asset prices as required for customer and Pricing reporting. ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- Fiserv will update securities for any corporate actions, including mergers, name changes, etc. ------------------- ----------------------- -------------------------------------------------------------------------- 254 ------------------- ----------------------- -------------------------------------------------------------------------- - Fee Processing Fiserv will prepare, assess and collect fees in accordance with standard instructions from Client. ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- - Cash Processing Fiserv will prepare all cash disbursements, including check and wire requests. ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- Fiserv will account for all cash additions received. ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- - Research Fiserv will perform research and adjustments as required to support trust account activities. ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- - Withholding Fiserv will process Federal and state tax withholding as instructed by the Client for pension and profit-sharing distributions and account closures. ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- - Reporting Fiserv will perform necessary reporting and/or tracking of applicable IRS reporting, including but not limited to 1099-Rs and other such federal requirements. ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- - Customer Reporting Fiserv will prepare and mail periodic statements for Client's customers, (Investment and may include GreenHill reporting. Performance) ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- Trust System and Hardware: DEC Alpha or its replacement Maintenance Network hardware to provide remote access to Client Software: Sungard Series 7 or its replacement Software associated with remote access to Client desktops Interfaces/ Communication: Dedicated phone line to Client o Custody interfaces (BONY, etc.) o Pricing interface o GreenHill interface ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- - Common and Pooled Fiserv will calculate common and pooled fund values monthly. Funds ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- Fiserv will prepare monthly and annual accountings for the common and pooled funds, including income and principal distributions and unit pricing. ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- - Taxes Fiserv will provide documentation that will assist Client to prepare all Federal and/or state gift, estate, fiduciary or other income tax returns as they relate to trust accounting activity. ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- - Document Storage Fiserv will archive completed forms, e.g., applications, name changes. ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- - File Maintenance Fiserv will perform product, account and/or common file maintenance as required to facilitate account or product management. ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- Non-marketable assets Fiserv will account for and maintain records of location for all non-marketable assets (real property). ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- Judicial accounting Fiserv will provide the data necessary for Client to prepare the 10-year reports as required. ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- Custodial Fiserv will provide necessary custodial arrangements. ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- Trustco Short Term Fiserv will coordinate with Client pledging of securities and post daily Investment Account rate, and at the request of Client, Fiserv will prepare a daily listing of accounts invested in Client's short-term investment account. ------------------- ----------------------- -------------------------------------------------------------------------- ------------------- ----------------------- -------------------------------------------------------------------------- SEC Reporting Fiserv will provide Client with information necessary for required quarterly filing. ------------------- ----------------------- --------------------------------------------------------------------------
255 Exhibit E - 2 Back Office Trust Service Fees Fiserv will provide Client the Back Office Trust Services at the fees and prices indicated: The Fiserv Administrative Fee will be applied in accordance with Section 3(b) of the Agreement and does not impact Base Services Fees: * %
MONTHLY FEES --------------------------------------------- ------------- ---------------- -------------------------- Back Office Trust Services Fees Market value One-Time Fees Estimated Monthly Fees --------------------------------------------- ------------- ---------------- -------------------------- --------------------------------------------- ------------- ---------------- -------------------------- Conversion/Implementation/Training $* $* --------------------------------------------- ------------- ---------------- -------------------------- --------------------------------------------- ------------- ---------------- -------------------------- Base Services: $* / $* billion4 $* $* $* billion --------------------------------------------- ------------- ---------------- -------------------------- --------------------------------------------- ------------- ---------------- -------------------------- Discount (in year 1 only) ($*) --------------------------------------------- ------------- ---------------- -------------------------- --------------------------------------------- ------------- ---------------- -------------------------- Total Back Office Trust Services Fees $* $* --------------------------------------------- ------------- ---------------- --------------------------
The initial monthly Back Office Trust Services fee will begin on the date Back Office Trust Services are first provided. The monthly Base Services fee will be fixed annually and allow up to * % asset growth within that year for no additional fees. The fixed fee will be recalculated annually on March 31 (beginning March 31, 2003), and determined by multiplying the total fair market value of all trust accounts by $* (adjusted each year as provided herein). Any growth within a year beyond * % of the fair market value of trust accounts of Client at the beginning of such year will be charged at the applicable rates as defined above (currently $* ). Any acquisitions by Client, which result in a change in the number of accounts or asset value being processed by Fiserv, may result in a recalculation of the fixed fee. Material incidated by an asterisk ("*") has been omitted and filed separately with the SEC. 256 Exhibit E - 3 Hours of Operation Back Office Trust Services will be available in accordance with the following: Monday 8:00 A.M. - 6:00 P.M. Tuesday 8:00 A.M. - 6:00 P.M. Wednesday 8:00 A.M. - 6:00 P.M. Thursday 8:00 A.M. - 6:00 P.M. Friday 8:00 A.M. - 6:00 P.M. All times stated are Eastern Time. The Fiserv Back Office Trust Services Center will observe national holidays observed by the Federal Reserve System. Additional hours may be scheduled as mutually agreed. 257 Exhibit E - 4
Back Office Trust Services Performance Standards -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- No. Processing Area / Task Task Authorizing Monitoring Timeliness Accuracy Frequency Owner ======== ========================================= ======== ============ =========== ================= ============ =========== A. Trust Operations ----------------------------------------- -------- ------------ ----------- ----------------- ------------ -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- 1. Fiserv will process daily all data Fiserv Client Fiserv within 24 hours 98% Daily entry components (i.e. new accounts, of receipt of purchase and sale transactions, complete and earnings, requested disbursements, accurate adjustments to accounts, etc.) items/information within Hours of Operation in Exhibit E - 3 -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- 2. Suspense, processing and general ledger Fiserv Client Fiserv within 48 hours 98% Daily accounts will be reconciled daily and available to Client. -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- 3. Copies of the previous week's proofs Fiserv Client Fiserv Monday 98% Weekly will be presented to Client on Monday. -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- 4. All trade orders received by 3:00 pm Fiserv Client Fiserv 3:00pm Eastern 98% Daily Eastern Time will be processed on the Time same day as the transaction is requested. -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- 5. New accounts will be set up within 24 Fiserv Client Fiserv 24 hours 98% Daily hours of receipt of appropriate, complete and accurate documentation from Client by Fiserv. -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- 6. Information concerning corporate Fiserv Client Fiserv 48 hours 98% Daily actions will be provided to trust administrators within 48 hours of receipt by Fiserv. -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- 7. Client will direct Fiserv with regard Client Client Fiserv 5 days 98% to any corporate action within 5 business days after Client's receipt. -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- 8. Fiserv will reconcile 97% of trust Fiserv Client Fiserv 48 hours 98% Daily account activities within 48 hours of receipt with remaining 3% (those more complicated) require 10 business days to clear up. -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- 9. Income and principal distributions on Fiserv Client Fiserv 3 days 91% Monthly the common funds will be finalized within 3 business days after month end. -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- 10. Provide to Client's auditors quarterly Fiserv Client Fiserv 3 days 91% Monthly calculations for the common funds within 3 business days after month end. -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- 11. Statements will be mailed to customers Fiserv Client Fiserv 3 days 91% Monthly within 3 business days after receipt of auditor's approval of common fund calculations. -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- 12. Tax reports will be provided to Fiserv Client Fiserv Regulatory 98% Annual Client's customers prior to the deadline regulatory due date. -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- 13. For regulatory reports and information Fiserv Client Fiserv 5 days prior to 98% filings, Fiserv will provide the data, regulatory system reports, and standard queries by deadline 5 days prior to the regulatory due date, but the reports and filings must be filed by Client. -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- 14. Performance measurement data will be Fiserv Client Fiserv 5th business day 91% Monthly transmitted to third-party vendor by the 5th business day of the following month. -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ ----------- 15. Reports received from third party Fiserv Client Fiserv One business day 91% Monthly vendor will be processed and delivered to Client within one day of receipt. -------- ----------------------------------------- -------- ------------ ----------- ----------------- ------------ -----------
Reports. Within 15 days after the end of each calendar month, Fiserv shall transmit to Client via e-mail an appropriately detailed statement in a format mutually agreed by Client and Fiserv, which shall include (1)~a report, for the most recently ended calendar month, the then-current Measurement Period-to-date (if applicable) and the then-current calendar year-to-date, detailing Fiserv's compliance with the performance standards set forth in this Exhibit; and (2)~such other reports as Client may reasonably request. -------- 1 Annual Increase: Shall be 3.5%. 2 Annual Increase: Shall be 3.5%. 3 Annual Increase: Shall be 3.5%. 4 Annual Increase: Shall be 3.5%. 258 Exhibit 13 TrustCo Bank Corp NY is a multi-bank holding company headquartered in Glenville, New York. The Company is the largest bank holding company headquartered in the Capital Region of New York State. The Company's principalsubsidiaries, Trustco Bank, National Association and Trustco Savings Bank, operate 56 community banking offices offering 38 drive-up windows and 50 Automatic Teller Machines throughout the Banks' market area. The Company serves 10 counties with a broad range of community banking services. Financial Highlights
(dollars in thousands, except per share data)...........................Years ended December 31, ....................................................................................................Percent ...........................................................................2001..........2000.......Change Income: Net interest income (TE)..................................... $102,416 102,526 (0.11)% Net income................................................... 45,510 41,702 9.13 Per Share (1): Basic earnings............................................... .640 .590 8.47 Diluted earnings............................................. .618 .571 8.23 Tangible book value.......................................... 2.88 2.77 3.97 Average Balances: Assets....................................................... 2,488,169 2,372,926 4.86 Loans, net................................................... 1,518,768 1,395,414 8.84 Deposits..................................................... 2,027,650 1,985,803 2.11 Shareholders' equity......................................... 202,848 175,973 15.27 Financial Ratios: Return on average assets..................................... 1.83% 1.76 3.98 Return on average equity (2)................................. 25.31 24.07 5.15 Tier 1 capital to: Total average assets (leverage)............................ 7.72 7.31 5.61 Risk-adjusted assets....................................... 13.58 14.03 (3.21) Total capital to risk-adjusted assets........................ 14.86 15.32 (3.00) Net loans charged off to average loans....................... .27 .28 (3.57) Allowance for loan losses as a coverage of nonperforming loans 8.1x 4.8x 68.75 Efficiency ratio............................................. 38.96 38.06 2.36 Dividend payout ratio........................................ 84.58 79.78 6.02
Per share information of common stock (1) Tangible Range of Stock ................................................Basic.....Diluted.......Cash.......Book......Price .............................................Earnings....Earnings...Dividend Value High Low 2000 First quarter......................... $.145 .141 .113 2.42 10.40 7.75 Second quarter........................ .149 .144 .113 2.50 9.64 7.90 Third quarter......................... .152 .147 .113 2.60 9.88 8.42 Fourth quarter........................ .144 .139 .130 2.77 11.36 8.48 2001 First quarter......................... .159 .154 .130 2.79 12.12 9.57 Second quarter........................ .164 .159 .130 2.83 11.74 9.70 Third quarter......................... .163 .157 .130 2.87 14.25 11.16 Fourth quarter........................ .154 .148 .150 2.88 13.50 11.26
(1) Adjusted for a 15% stock split in 2001 and 2000. (2) Excludes the market adjustment on securities available for sale. 259 Table of Contents Financial Highlights......................................1 Executive and Senior Officers of Trustco Banks........................................ 3 President's Message.......................................4 Management's Discussion and Analysis of Financial Condition and Results of Operations........ 6 Average Balances, Yields and Net Interest Margins................................12 Glossary of Terms........................................25 Management's Statement of Responsibilities...............26 Independent Auditors' Report.............................27 Consolidated Financial Statements and Notes..............28 Officers and Board of Directors..........................44 Officers of Trustco Banks............................... 45 Branch Locations.........................................46 General Information......................................47 TrustCo Mission Statement: TrustCo will be the low cost provider of high quality services to our customers in the communities we serve and return to our owners an above average return on their investment. 260 Executive and Senior Officers of Trustco Banks Executive Officers: Left to right: Robert T. Cushing, Senior Vice President and Chief Financial Officer, Operations, Accounting/Finance, Purchasing, Data Processing; Nancy A. McNamara, Senior Vice President,Commercial Lending, Trust Department, Compliance, Municipal Accounts; Robert A. McCormick, Chairman, President and Chief Executive Officer; Robert J. McCormick, Senior Vice President, Branch Administration, Retail Lending, Marketing/Community Relations, Facilities. Senior Officers: Standing left to right: George W. Wickswat, Vice President, Purchasing/Facilities; Eric W. Schreck,Vice President, Commercial Lending; Phillip M. Cioppa, Vice President, Trust Department; Donald J. Csaposs,Administrative Vice President, Compliance; Dan iel R. Saullo, Vice President, Accounting; Thomas M. Poitras, Vice President, Branch Administration; William M. McCartan, Administrative Vice President, Trust Department; Scot R. Salvador, Administrative Vice President, Branch Administration. Seated left to right:Linda C. Christensen, Vice President, Accounting; Karen A. DeFeo, Vice President, Data Processing; Patrick J. LaPorta, Vice President, Trust; Henry C.Collins, Administrative Vice President, General Counsel; John C. Fay, Auditor; Robert M. Leonard, Vice President, Marketing/Community Relations; Deborah K. Appel, Vice President, Operations; Cheri J. Parvis, Vice President, Human Resources. 261 President's Message Dear Shareholder: 2001 was another record year at TrustCo. Although others in our industry did well, few can match the TrustCo record of sustained superior performance. We are grateful to our employees and Board of Directors for their strong support and enthusiasm. During 2001, shareholder value continued in the right direction with net income at $45.5 million, up a significant 9% over 2000. Return on average equity (ROE), our most important measurement, was 25.31% up from 24.07% in 2000. TrustCo's enviable five-year ROE was 22.72% and we have aggressive plans to produce a 26% ROE in 2002. TrustCo's world-class efficiency ratio was 39% for 2001. This measurement is one of the best tests to identify effective expense controls and productivity. During 2001, we issued a 15% stock split maintaining the cash dividend level on the issued shares, effectively increasing dividend income for TrustCo owners by 15%.The quarterly cash dividend has increased at a 17.42% compounded annual rate over the las t ten years, resulting in TrustCo's recognition in the 2001 Edition of Mergent's Dividend Achievers. A lot has been written about aggressive accounting practices and off balance sheet risk. I am pleased to report TrustCo does not engage in activities involving any instrument commonly referred to as derivatives. I believe these instruments pose a high degree of risk, and that investing in them is unnecessary. We have often discussed our philosophy of returning any excess capital to theshareholders while maintaining sufficient capital to meet the regulatory definition of"well capitalized." Therefore, in 2001 84.58% of net income was paid to shareholders in c ash dividends. TrustCo's branch office expansion program continues. We opened two additional branches during 2001 and relocated our Route 7 Office to a more visible and accessible location. Our plans call for aggressive branch expansion in 2002 targeting territories within and outside the Capital Region. The quality of the loan portfolio is excellent, and our allowance for loan loss ratios and other asset quality indicators remain strong. In 2001 Kenneth C. Petersen retired after years of dedicated service as a TrustCo director. We thank him and wish him well in the future. There were a number of Senior staff changes during 2001. Robert J. McCormickwas named Senior Vice President with responsibility for Branch Administration, Retail Lending, Marketing/Community Relations and Facilities. Donald J. Csaposs andScot R. Salvad or were elevated to Administrative Vice Presidents and Thomas M. Poitras and Phillip M. Cioppa were named Vice Presidents. Recently Daniel R. Saullo was also promoted to Vice President. I believe that the TrustCo management team has the experience and ability to continue to lead the Company along the road of accomplishment and prosperity in the future. 2001 was a year in which average assets of $2.488 billion grew by $115.2 million, an increase of 4.86%. This solid performance will provide us with investment opportunities going forward. Our loan portfolio grew by 8.8% on average during 2001 with continued emphasis on the retail side of the product mix. During 2001, we evaluated a number of acquisition opportunities. Unfortunately, we were not successful. Our approach to acquisitions is quite simple - we are extremely careful to avoid damage to shareholder value in the existing TrustCo franchise. 262 Our Trust Department, which currently manages assets in excess of $1.23 billion has ambitious expectations for 2002 and continues moving forward. In 2001 TrustCo's stock price provided shareholders a twelve month total return of 24.2%, compared to an 11.8% loss for the Standard and Poors 500 Index and a 6.5% gain for the Standard and Poors 600 Small Cap index of which TrustCo is a component. On June 9, 2002 TrustCo will celebrate its 100th anniversary. We thank all of our past and present employees for making TrustCo the largest and most profitable bankingcompany headquartered in the Capital Region. Our community needs have expanded, and TrustCo has responded appropriately.Our staff involvement with hundreds of nonprofit agencies throughout our market area,coupled with financial support from TrustCo, has received increased public awareness. We are enthusiastic about TrustCo's future. It is our intention at every level in the Company to continue our past success into the future. Our products are tailored to the needs of our community, we have an unmatched employee team to deliver them, and a management style that can adapt almost immediately to any change the marketplace may bring. We are sure the combination mentioned above and enthusiastic commitment of the Board of Directors will ensure our continued success in the years ahead, whatever the banking environment. Sincerely, Robert A. McCormick, Chairman, President and Chief Executive Officer 263 Management's Discussion and Analysis of Financial Condition and Results of Operations The financial review which follows will focus on the factors affecting the financial condition and results of operations of TrustCo Bank Corp NY (the "Company" or "TrustCo"), Trustco Bank, National Association and its operating subsidiary Trustco Realty Corp., and Trustco Savings Bank (acquired in 2000) during 2001 and, in summary form, the two preceding years. Trustco Bank, National Association and Trustco Savings Bank are referred to as Trustco Banks inthis analysis. Net inter est income and net interest margin are presented in this discussion on a taxable equivalent basis. Balances discussed are dailyaverages unless other wise described. Theconsolidated financial state ments and related notes and the quarterly reports to shareholders for 2001 should be read in conjunction with this review. Certain amounts in years prior to 2001 have been reclassified to conform with the 2001 presentation. All per share information has been adjusted for the 15% stock split in 2001. Overview TrustCo recorded net income of $45.5 million or $0.618 of diluted earnings per share for the year ended December 31, 2001, compared to $41.7 million or $0.571 per share for the year ended December 31, 2000. This represents an increaseof 9.1% in net income between 2001 and 2000. During 2001, the following had a significant effect on net income: . an increase in the average balance of interestearning assets of $84.3 million offset by a reduction of 16 basis points in the net interest margin between 2000 and 2001, . the recognition of net securities gains of $4.5 million in 2001 compared to net securities losses of $5.0 million recorded in 2000, Return on Equity 22.52% 24.07% 25.31% 1999 2000 2001 [chart omitted] . an increase in noninterest expense of $3.5 million to $51.3 million for 2001 resulting in an efficiency ratio of 38.96%, and . a reduction in the marginal tax rate as a result of increased investments in tax advantaged securities in 2001 and the implementation of other tax planning strategies.
MIX OF AVERAGE EARNING ASSETS (dollars in thousands) Components of ................................................................. Total Earning Assets 01-00 00-99 ....................... ......................... 2001.........2000....... 1999.........Change......Change........2001.....2000.....1999 Loans, net of unearned income.. $1,518,768 1,395,414 1,329,458 123,354 65,956 63.9% 60.9 56.9 Securities available for sale: U.S. Treasuries and agencies.. 167,348 209,033 172,411 (41,685) 36,622 7.0 9.1 7.4 States and political subdivisions.203,247 150,262 134,447 52,985 15,815 8.6 6.6 5.7 Mortgage-backed securities....... 134,472 207,453 242,217 (72,981) (34,764) 5.7 9.1 10.4 Other............................ 76,602 87,706 134,715 (11,104) (47,009) 3.2 3.8 5.8 Total securities available for sale....................... 581,669 654,454 683,790 (72,785) (29,336) 24.5 28.6 29.3 Federal funds sold................. 271,848 237,894 321,422 33,954 (83,528) 11.4 10.3 13.8 Other short-term investments....... 4,074 4,332 1,012 (258) 3,320 0.2 0.2 - Total earning assets.............$2,376,359 2,292,094 2,335,682 84,265 (43,588) 100.0% 100.0 100.0
264 TrustCo has performed well with respect to a number of key performance ratios during 2001 and 2000, including: . return on equity of 25.31% for 2001 and 24.07% for 2000, . return on assets of 1.83% for 2001 and 1.76% for 2000, and . operating efficiency ratio of 38.96% for 2001 and 38.06% for 2000. Acquisition During the third quarter 2000, TrustCo acquired Landmark Financial Corporation and its wholly owned subsidiary, Landmark Community Bank, in a purchase business combination. The fair value of Landmark's assets was $26.2 million and the fair value of Landmark's liabilities was $24.3 million at the time of the acquisition. The total cost was approximately $3.4 million. Goodwill of approximately $1.5 million was recognized as a result of the acquisition. As a result of the relative immateriality of the balances acquired in the Landmark acquisition, the following discussion does not separately identify the change in balances due to the acquisition. Asset/Liability Management In managing its balance sheet, TrustCo utilizes funding and capital sources within sound credit, investment, interest rate, and liquidity risk guidelines. Loans and securities (including federal funds sold) are the Company's primary earning assets. Average interest earning assets were 95.5% and 96.6% of average total assets for 2001 and 2000, respectively. TrustCo, through its management of liabilities, attempts to provide stable and flexible sources of funding within established liquidity and interest rate risk guidelines. This is accomplished through core deposit banking products offered within the markets served by the Company. TrustCo does not actively seek to attract out-of-area deposits or so called hot money; rather the Company focuses on core relationships with both depositors and borrowers. TrustCo's objectives in managing its balance sheet are to limit the sensitivity of net interest income to actual or potential changes in interest rates, and to enhance profitability through strategies thatshould provide sufficient reward for understoodand controlled risk. The Company is deliberate inits effort to maintain adequate liquidity underprevailing and projected economic conditions, and to maintain an efficient and appropriate mix of core deposit relationships. The Company relies on traditional banking investment instruments and its large base of core deposits to help in asset/liability management.
LOAN PORTFOLIO (dollars in thousands) Average Balances 2001 2000 1999 1998 1997 Amount Percent Amount Percent Amount Percent Amount Percent Amount Percent Residential.....$1,165,685 76.7% $1,043,369 74.7% $975,803 73.3% $937,094 71.4% $848,105 67.2% Commercial.........205,514 13.5 195,048 14.0 189,407 14.3 189,542 14.4 204,502 16.2 Home equity line of credit..........125,778 8.3 134,459 9.6 141,488 10.6 158,939 12.1 178,597 14.1 Installment.........22,687 1.5 23,471 1.7 23,725 1.8 27,530 2.1 30,931 2.5 Total loans.....$1,519,664 100.0% 1,396,347 100.0% 1,330,423 100.0% 1,313,105 100.0% 1,262,135 100.0% Less:Unearned income...896 933 965 1,138 1,364 Allowance for loan losses....57,398 56,362 56,449 55,208 53,173 Net loans.......$1,461,370 1,339,052 1,273,009 1,256,759 1,207,598
265 Interest Rates TrustCo competes with other financial service providers based upon many factors including quality of service, convenience of operations, and ratespaid on deposits and charged on loans. Theabsolute level of interest rates, changes in rates, and customer s' expectations with respect to the direction of interest rates have a significant impact on thevolume of loan and deposit originations in any particular year. During 2000 and 2001 interest rates have moved dramatically in response to the slowing economic conditions. One of the most important interest rates utilized to control economic activity is the "federal funds" rate. This is the rate utilized within the banking system for overnight borrowings for the highest credit quality institutions. The federal funds rate was 5.50% at the beginning of 2000, increased to 6.50% by year end 2000 and then was reduced 11 times during the year. By year end 2001 the federal funds rate was 1.75%. The federal funds rate affects the level of other interest rates in the economy, most specifically the prime rate. The prime rate was 8.50% on January 1, 2000, increased to 9.50% during the year and then decreased to 4.75% by year end 2001. Taxable Equivalent Net Interest Income (dollars in millions) $97.2 $102.5 $102.4 1999 2000 2001 [chart omitted] The principal loan product for TrustCo is resi-dential real estate loans. Interest rates on newresidential real estate loan originations areinfluenced principally by the rates established by secondary market participants such as Freddie Mac and Fannie Mae. Because TrustCo is a portfolio lender and does not sell any loans into thesecondary market, the Company establishes rates that are appropriate in light of the long-term natureof residential real estate loans while remainingcompetitive with the s econdary market rates. During 2001 the Company was very successful in marketing the unique aspects of TrustCo's residential mortgage loan products, which coupled with the relatively low interest rates, created an opportunity for TrustCo to increase the average balance of this product by $122.3 million. Interest rates paid on deposits decreased as a result of the overall reductions in interest rates in the marketplace. TrustCo offered interest rates on deposit products that were competitive with other local financial institutions while at the same time recognizing the overall reduction in rates in themarketplace. As a result of the low interest rateenvironment certain customers responded to these marketplace changes by opening short-termcertificates of deposit or placing their funds insavings accounts. Earning Assets Average earning assets during 2001 were $2.38billion, which was an increase of $84.3 million from the prior year. The increase in the average balance of earning assets was primarily the result of $123.4 million growth in the average balance of loans, o ffset by a reduction of $72.8 million in the average balance of securities. Also during 2001, the average balance of federal funds sold and other short-term investments increased by $33.7 million between 2000 and 2001. Total average assets were $2.49 billion for 2001 and $2.37 billion for 2000. The table "Mix of Average Earning Assets" on page 6 shows how the mix of the earning assets has changed over the last three years. While the growth in earning assets is critical to improved profitability, changes in the mix also have a significant impact on income levels. Loans: Average total loans increased $123.4million, or 8.8%, during 2001. Interest income on the loan portfolio increased to $119.5 million in 2001 from $114.2 million in 2000. The average yield decreased from 8.19% in 2000 to 7.87% in 2001. The steady growth of the loan portfolio contributed significantly to the increased earnings results for 2001. TrustCo has distinguished itself in the Upstate New York region as one of the principal originators of residential real estate loans. Through aggressive marketing and pricing and a customer-friendly service delivery network, TrustCo has increased the average balance of the residential real estate loan portfolio to $1.17 billion, an increase of $122.3 million, or 11.7%. Income on residential real estate loans increased to $90.5 million in 2001 from $81.7 million in 2000. The yield on the portfolio decreased to 7.76% for 2001 from 7.83% in 2000 due to general changes in retail rates in the marketplace. The overwhelming majority of TrustCo's real estate loans are secured by properties within the Banks' market area. Management's specific knowledge of local market conditions and trends is considered a benefit both for marketing and collection pur poses. During 2001, management continued its established practice of retaining all new loan originations in the Banks' portfolio rather than selling them in the secondary market. This practice positions TrustCo to respond quickly to customer and market needs by allowing TrustCo and the customers to interact on a one-to-one basis. This practice also allows TrustCo to respond quickly to changes in interest rates or closing costs offered by competitors. The overall result is that TrustCo is able to develop long-term business relationships with customers and meet their needs quickly. Average commercial loans of $205.5 million in 2001 increased 5.4% from the $195.0 million in 2000. The average yield on the commercial loan portfolio decreased to 8.48% for 2001 compared to 8.87% for 2000. This resulted in income on commercial loans of $17.4 million in 2001 and $17.3 million in 2000. 266
MATURITIES AND SENSITIVITIES OF LOANS TO CHANGES IN INTEREST RATES (dollars in thousands) December 31, 2001 After 1 Year In 1 Year But Within After or Less 5 Years 5 Years Total Commercial..................... $49,585 68,899 93,762 212,246 Real estate construction....... 12,214 - - 12,214 Total.......................... $61,799 68,899 93,762 224,460 Predetermined rates............ $17,187 68,171 93,762 179,120 Floating rates................. 44,612 728 - 45,340 Total.......................... $61,799 68,899 93,762 224,460
TrustCo strives to maintain strong asset qualityin all segments of its loan portfolio, especially commercial loans. Competition for commercial loanscontinues to be very intense in Trustco Banks'market region. Trustco Banks compete with large money cen ter and regional banks as well as with smaller locally based banks and thrifts. Over the last several years, competition for commercial loans has intensified as smaller banks and thrifts have tried to develop commercial loan portfolios. To do this,some are reducing interest rates and underwriting standards. TrustCo's commercial lending activities are focused on balancing the Company's commitment to meeting the credit needs of businesses in its market area with the necessity of managing its credit risk. In accordance with these goals, the Company has consistently emphasized the origination of loans within its market area. The portfolio contains no foreign loans, nor does it contain any significant concentrations of credit to any single borrower or industry. The commercial loan portfolio reflects the diversity of businesses found in the Capital Region's economy. Light manufacturing, retail, service, and real estate related business are a few examples of the types of businesses located in the Company's market area. TrustCo has a long-standing leadership position in the home equity credit line product in its market area. TrustCo was one of the first financial institutions in the Capital Region to aggressively market and originate this product, and has developed significant expertise with respect to its risks and rewards. During 2001, the average balance of home equity credit lines was $125.8 million, down from $134.5 million in 2000. The home equity credit line product has developed into a significant business line for most financial services companies. Trustco Banks compete with both regional and national concerns for these lines of credit and face stiff competition with respect to interest rates, closing costs, and customer service for these loans. TrustCo continuously reviews changes made bycompetitors with respect to the home equity creditline product and adjusts its offerings to remaincompetitive. The average yield decreased to 7.02%for 2001 from 9.19% in 2000. This resulted in interest income on home equity credit lines of $8.8 million in 2001, compared to $12.4 million in 2000. 267 The average balance of installment loans, net of unearned income, decreased to $21.8 million in 2001 from $22.5 million in 2000. The yield on installment loans decreased 11 basis points to 12.77% in 2001, resulting in interest income of $2.8 million. Securities available for sale:The portfolio of securities available for sale is managed by the Company to take full advantage of changes in interest rates. Securities available for sale are used primarily for liquidity purposes while simultaneously producing earnings, and are managed under a policy detailing the types, duration, and interest rates acceptable in the portfolio. The designation of "available for sale" is made at the time of purchase, based upon management's intent to hold the securities for an indefinite period of time. However, these securities are available for sale in response to changes in market interest rates, related changes in prepayment risk, needs for liquidity, or changes in the availability of and yield on alternative investments. At December 31, 2001, securities available for sale amounted to $587.1 million, compared to $605.3 million at year end 2000. For 2001, the average balance of securities available for sale was $581.7 million with an average yield of 7.71%, compared to an average balance in 2000 of $654.5 million with an average yield of 7.44%. 268
Securities available for sale (dollars in thousands) As of December 31, 2001 2000 1999 Amortized Market Amortized Market Amortized Market Cost Value Cost Value Cost Value U.S. Treasuries and agencies.. $155,902 160,372 184,848 189,562 189,207 185,978 States and political subdivisions.213,341 216,566 167,389 173,195 136,203 132,560 Mortgage-backed securities.... 93,626 96,621 184,944 188,602 211,450 205,558 Other......................... 17,614 17,613 650 650 81,834 80,732 Total debt securities available for sale........ 480,483 491,172 537,831 552,009 618,694 604,828 Equity securities............. 69,984 95,928 32,798 53,275 26,274 36,002 Total securities available for sale.................. $550,467 587,100 570,629 605,284 644,968 640,830
The table, "Securities Portfolio Maturity Distribution and Yield," distributes the securities available for sale portfolio as of December 31, 2001, based on the final maturity of the securities. Mortgage-backed securities are stated using estimated average life, and equity securities are excluded. Actual maturities may differ from contractual maturities because of securitiesprepayments and the right of certain issuers to callor prepay their obligations without penalty.
SECURITIES PORTFOLIO MATURITY DISTRIBUTION AND YIELD Debt securities available for sale: (dollars in thousands) As of December 31, 2001 Maturing: After 1 After 5 Within But Within But Within After 1 Year 5 Years 10 Years 10 Years Total U.S. Treasuries and agencies Amortized cost.................$10,000 35,771 97,259 12,872 155,902 Market value................... 10,126 37,122 100,656 12,468 160,372 Weighted average rate.......... 6.78% 6.06 7.64 7.04 7.17 States and political subdivisions Amortized cost.................$ 1,428 1,871 7,024 203,018 213,341 Market value................... 1,444 1,910 7,316 205,896 216,566 Weighted average rate.......... 4.82% 5.28 5.71 5.56 5.56 Mortgage-backed securities Amortized cost.................. $ 45 347 5,835 87,399 93,626 Market value.................... 46 363 5,862 90,350 96,621 Weighted average rate........... 8.15% 7.80 5.70 7.54 7.42 Other Amortized cost.................. $ 50 10,763 - 6,801 17,614 Market value.................... 50 10,762 - 6,801 17,613 Weighted average rate........... 6.50% 4.75 - 5.47 5.03 Total debt securities available for sale Amortized cost.................$11,523 48,752 110,118 310,090 480,483 Market value................... 11,666 50,157 113,834 315,515 491,172 Weighted average rate.......... 6.54% 5.75 7.41 6.18 6.43
Weighted average rates have not been adjusted for any tax-equivalent factor. 269 The taxable equivalent income earned on the securities portfolio in 2001 was $44.8 million,compared to $48.7 million earned in 2000. Theaverage balance of the securities portfolio decreased by $72.8 million between 2000 and 2001, while the average yield on the portfolio increased by 27 basis points during the same time period. During 2001, TrustCo recognized approximately $4.5 million of net gains from securities transactions, compared to approximately $5.0 million of net losses in 2000. Throughout 2001, TrustCo sold securities to provide liquidity for potential reinvestment at higher interest rates. This created liquidity and eliminated lower yielding assets from the securities portfolio. At year end 2001, TrustCo continued to have significant liquidity in the form of $338.5 million of federal funds sold and other short-term investments.
SECURITIES PORTFOLIO MATURITY AND CALL DATE DISTRIBUTION Debt securities available for sale: (dollars in thousands) As of December 31, 2001 Based on Based on Final Maturity Call Date Amortized Market Amortized Market Cost Value Cost Value Within 1 year......................................$ 11,523 11,666 112,413 114,285 1 to 5 years....................................... 48,752 50,157 174,601 182,471 5 to 10 years...................................... 110,118 113,834 146,926 148,253 After 10 years..................................... 310,090 315,515 46,543 46,163 Total debt securities available for sale.........$480,483 491,172 480,483 491,172
270 TrustCo has not invested in any exotic investment products such as interest rate swaps, forward placement contracts, or other instruments commonly referred to as derivatives. By actively managing a portfolio of high quality securities, TrustCo can meet the objectives of asset/liability management and liquidity, while at the same time producing a constant earnings stream that meets or exceeds alternative rates offered in the marketplace. Securities available for sale are recorded at their fair value, with any unrealized gains or losses, net of taxes, recognized as a component of shareholders' equity. Average balances of securities available for sale are stated at amortized cost. At December 31, 2001 and 2000, the market value of TrustCo's portfolio of securities available for sale carried netunrealized gains of approximately $36.6 million and $34.7 million, respectively. Maturity and call dates of securities: Many of the securities in the investment portfolio have a call date in addition to the stated maturity date. Call dates allow the issuer to redeem the bonds prior to maturity at specified dates and at predetermined prices. Normally, securities are redeemed at the call date when the issuer can reissuethe bond at a lower interest rate. Therefore, for cash flow, liquidity and interest rate management purposes, it is important to monitor both maturity dates and call dates. The table above details the portfolio of securities available for sale by both maturity date and call date as of December 31, 2001. Mortgage-backed securities are reported using an estimate of average life; equity securities are excluded. Federal funds sold: During 2001, the average balance of federal funds sold was $271.8 million, a $34.0 million increase from $237.9 million in 2000. The average rate earned on these assets was 3.96% in 2001 and 6.31% in 2000. TrustCo utilizes this category of earning assets as a means of main-tainin g strong liquidity as interest rates change. During 2000 and 2001, the target federal funds rate set by the Federal Open Market Committee (FOMC) changed significantly as describedpreviously. The securities available for sale portfoliois significantly affected by changes in the targetfederal fund s rate as are all market instruments. As rates were changing during 2000 and 2001, TrustCo took advantage of these opportunities to reinvest excess liquidity in higher yielding securities when available. 271
AVERAGE BALANCES, YIELDS AND NET INTEREST MARGINS (dollars in thousands) 2001 2000 1999 Interest Interest Interest Average Income/ Average Average Income/ Average Average Income/ Average Balance Expense Rate Balance Expense Rate Balance Expense Rate Assets Loans, net of unearned.. income.................... $1,518,768 119,507 7.87% 1,395,414 114,243 8.19% 1,329,458 106,933 8.04% Securities available for sale: U.S. Treasuries and agencies............. 167,348 12,083 7.22 209,033 15,748 7.53 172,411 12,530 7.27 States and political subdivisions......... 203,247 16,305 8.02 150,262 12,095 8.05 134,447 10,724 7.98 Mortgage-backed securities134,472 10,653 7.92 207,453 15,050 7.25 242,217 16,322 6.74 Other................ 76,602 5,782 7.55 87,706 5,774 6.58 134,715 8,613 6.39 Total securities available for sale............. 581,669 44,823 7.71 654,454 48,667 7.44 683,790 48,189 7.05 Federal funds sold...... 271,848 10,755 3.96 237,894 15,003 6.31 321,422 16,031 4.99 Other short-term investments...4,074 94 2.30 4,332 261 6.03 1,012 55 5.41 Total interest earning assets............. 2,376,359 175,179 7.37% 2,292,094 178,174 7.77% 2,335,682 171,208 7.33% Allowance for loan losses....(57,398) (56,362) (56,449) Cash and noninterest earning assets.......... 169,208 137,194 131,962 Total assets....... $2,488,169 2,372,926 2,411,195 Liabilities and shareholders' equity Interest bearing deposits: Interest bearing checking accounts.. $ 283,165 3,004 1.06% 271,138 2,890 1.07% 264,742 2,818 1.06% Savings............ 617,024 15,574 2.52 623,892 16,859 2.70 661,888 17,887 2.70 Time deposits and money markets............ 946,332 47,485 5.02 921,629 47,197 5.12 963,145 47,336 4.91 Total interest bearing deposits... 1,846,521 66,063 3.58 1,816,659 66,946 3.69 1,889,775 68,041 3.60 Short-term borrowings. 205,821 6,655 3.23 164,114 8,667 5.28 146,667 5,972 4.07 Long-term debt........ 758 45 5.90 596 35 5.82 - - - Total interest bearing liabilities........ 2,053,100 72,763 3.54% 1,981,369 75,648 3.82% 2,036,442 74,013 3.63% Demand deposits....... 181,129 169,144 153,374 Other liabilities..... 51,092 46,440 41,895 Shareholders' equity.. 202,848 175,973 179,484 Total liabilities and shareholders' equity...$2,488,169 2,372,926 2,411,195 Net interest income......... 102,416 102,526 97,195 Net interest spread......... 3.83% 3.95% 3.70% Net interest margin (net interest income to total interest earning assets)..... 4.31 4.47 4.16 Portions of income earned on certain commercial loans, U.S. Government obligations, obligations of states and political subdivisions, and equity securities are exempt from federal and/or state taxation. Appropriate adjustments have been made to reflect the equivalent amount of taxable income that would have been necessary to generate an equal amount of after tax income. Federal and New York State tax rates used to calculate income on a tax equivalent basis were 35.0% and 8.5%, for 2001, and 35.0% and 9.0%, respectively, for 2000, and 1999. Theaverage balances of securities available for sale were calculated using amortized costs for these securities. Included in the balance of share holders' equity is $23.0 million, $2.7 million, and $9.9 million in 2001, 2000, and 1999, respectively, of unrealized appreciation, net of tax, in the available for sale securities portfolio. Nonaccrual loans are included in average loans.
272 Funding Sources TrustCo utilizes various traditional sources of funds to support its asset portfolio. The following table, "Mix of Average Sources of Funding," presents the various categories of funds used and the corresponding average balances for each of the last three years.
MIX OF AVERAGE SOURCES OF FUNDING (dollars in thousands) Components of 01-00 00-99 Total Funding 2001 2000 1999 Change Change 2001 2000 1999 Demand deposits...... $ 181,129 169,144 153,374 11,985 15,770 8.1% 7.9 7.0 Retail deposits: Savings............ 617,024 623,892 661,888 (6,868) (37,996) 27.6 29.0 30.2 Time deposits under $100 thousand...... 751,612 744,958 785,151 6,654 (40,193) 33.6 34.6 35.9 Interest bearing checking accounts.. 283,165 271,138 264,742 12,027 6,396 12.7 12.6 12.1 Money market deposits....64,350 57,946 59,953 6,404 (2,007) 2.9 2.7 2.7 Total retail deposits.1,716,151 1,697,934 1,771,734 18,217 (73,800) 76.8 78.9 80.9 Total core deposits...1,897,280 1,867,078 1,925,108 30,202 (58,030) 84.9 86.8 87.9 Time deposits over $100 thousand....... 130,370 118,725 118,041 11,645 684 5.9 5.6 5.4 Short-term borrowings.. 205,821 164,114 146,667 41,707 17,447 9.2 7.6 6.7 Long-term debt......... 758 596 - 162 596 - - - Total purchased liabilities......... 336,949 283,435 264,708 53,514 18,727 15.1 13.2 12.1 Total sources of funding.......... $2,234,229 2,150,513 2,189,816 83,716 (39,303) 100.0% 100.0 100.0
273
AVERAGE DEPOSITS BY TYPE OF DEPOSITOR (dollars in thousands) Years Ended December 31, 2001 2000 1999 1998 1997 Individuals, partnerships and corporations...... $1,947,700 1,922,399 1,984,359 2,009,296 1,924,606 U.S. Government................................. 83 79 92 100 62 States and political subdivisions............... 64,811 49,651 45,223 45,715 44,839 Other (certified and official checks, etc.)..... 15,056 13,674 13,475 13,614 11,716 Total average deposits by type of depositor... $2,027,650 1,985,803 2,043,149 2,068,725 1,981,223
274 Deposits: Average total deposits (including time deposits greater than $100 thousand) were $2.03billion in 2001, compared to $1.99 billion in 2000, an increase of $41.8 million. Increases were noted in interest bearing checking accounts, money market, time deposit and demand deposit accounts. The average balance of interest bearing checking accounts increased by $12.0 million to $283.2 million in 2001. Money market accounts had an average balance of $64.4 million in 2001 compared to $57.9 million in 2000. Time deposits increased on average by $18.3 million and demand deposits increased by $12.0 million during 2001 compared to 2000. The increase in demand deposits is noteworthy because these accounts represent the principal banking relationship for most customers. The increase in demand deposits reflects the impact of the new branch offices opened since 1995, and the continuing focus at TrustCo on providing core banking services faster, cheaper, and better than its competitors. The TrustCo demand deposit account has one of the lowest minimum balance requirements of any financial institution operating in the same banking territory. These increases in demand deposits were offset by a $6.9 million decrease in savings accounts during the same period. For 2001, TrustCo had an average of $130.4 million of time deposits with balances greater than $100 thousand. The vast majority of these accounts are retail in nature and represent traditional TrustCo customers attracted to the Banks by the same factors as other banking customers. TrustCo does not offer these depositors any differential in interest rates, services, or terms compared to other retail customers. The overall cost of interest bearing deposits was 3.58% in 2001 compared to 3.69% in 2000. The increase in the average balance of interest bearing deposits, offset by an 11 basis point decrease in the average cost, resulted in a decrease of approximately $900 thousand in interest expense to $66.1 million in 2001. The Company strives to maintain competitive rates on deposit accounts and to attract customers through a combination of competitive interest rates, quality customer service, and convenient banking locations. In this fashion, TrustCo is able to attract deposit customers looking for a long-term banking relationship, and to cross sell banking services utilizing the deposit account relationship as the starting point. MATURITY OF TIME DEPOSITS OVER $100 THOUSAND (dollars in thousands) As of December 31, 2001 Under 3 months...................... $41,500 3 to 6 months ...................... 26,383 6 to 12 months ..................... 28,993 Over 12 months...................... 32,011 Total............................... $128,887 Other funding sources: The Company had $205.8 million of average short-term borrowings outstanding during 2001 compared to $164.1 million in 2000. The average cost of short-term borrowings was 5.28% in 2000 and 3.23% in 2001. This resulted in a decrease in interest expense of approximately $2.0 million. A majority of short-term borrowing consists of the Trustco Short-Term Investment Account, which was developed by Trustco Bank to facilitate overnight deposits from the Company's Trust Department. Daily balances are transferred by the Trust Department into this account, and are collateralized by securities owned by Trustco Bank. 275
VOLUME AND YIELD ANALYSIS (dollars in thousands) 2001 vs. 2000 2000 vs. 1999 Increase Due to Due to Increase Due to Due to (Decrease) Volume Rate (Decrease) Volume Rate Interest income (TE): Federal funds sold............... $(4,248) 1,920 (6,168) (1,028) (4,712) 3,684 Other short-term investments..... (167) (15) (152) 206 199 71 Securities available for sale: Taxable........................ (10,168) (11,607) 1,439 (893) (2,802) 1,909 Tax-exempt..................... 6,324 6,365 (41) 1,371 1,272 99 Total securities available for sale..................... (3,844) (5,242) 1,398 478 (1,530) 2,008 Loans............................ 5,264 9,552 (4,288) 7,310 5,180 2,130 Total interest income.......... (2,995) 6,215 (9,210) 6,966 (863) 7,829 Interest expense: Interest bearing checking accounts.... 114 128 (14) 72 68 4 Savings...............................(1,285) (185) (1,100) (1,028) (1,028) - Time deposits and money markets................... 288 1,127 (839) (139) (2,097) 1,958 Short-term borrowings.................(2,012) 1,865 (3,877) 2,695 770 1,925 Long-term debt........................ 10 10 - 35 35 - Total interest expense.............(2,885) 2,945 (5,830) 1,635 (2,252) 3,887 Net interest income (TE)........... $(110) 3,270 (3,380) 5,331 1,389 3,942 Increases and decreases in interest income and interest expense due to both rate and volume have been allocated to the two categories of variances (volume and rate) based on the percentage relationship of such variances to each other.
276 Capital Resources Consistent with its long-term goal of operating a sound and profitable financial organization, TrustCo strives to maintain strong capital ratios and to qualify as a well-capitalized bank in accordance with federal regulatory requirements. Historically, most of the Company's capital requirements have been provided through retained earnings generated. New issues of equity securities have not been required to support the Company's growth. A basic element of TrustCo's operating philosophy is that the Company will not retain excess capital. All capital generated by the Company that is in excess of the levels considered by management to be necessary for the safe and sound operation of the Company has been distributed to the shareholders in the form of cash dividends. Consequently, the capital ratios that are maintained are adequate but not excessive. This philosophy has led to a dividend payout ratio of 84.6% of net income for 2001, 79.8% for 2000, and 79.2% for 1999. These are significant payouts to the Company's shareholders and are considered by management to be a prudent use of excess capital. As to the likelihood of future dividends, it is currently anticipated that the philosophy stated above will continue in 2002 and, where appropriate, the Board of Directors will declare dividends consistent with that operating philosophy. TrustCo's Tier 1 capital was $183.2 million or 13.58% of risk-adjusted assets at December 31, 2001, and $174.3 million or 14.03% of risk-adjusted assets at December 31, 2000. Tier 1 capital to average assets at December 31, 2001 was 7.72%, as compared to 7.31% at year end 2000. At December 31, 2001 and 2000, each of the Trustco Banks met their respective regulators' definitions of well capitalized institutions. Dividends per Share $.425 $.471 $.541 1999 2000 2001 [chart omitted] Risk Management The responsibility for balance sheet risk management oversight is the function of the Asset Allocation Committee. This committee meets monthly and includes the executive officers of the Company as well as other department managers as appropriate. The meetings include a review of balance sheet structure, formulation of strategy in light of anticipated economic conditions, and comparison to established guidelines to control exposures to various types of risk. Credit Risk Credit risk is managed through a network of loan officer authorities, review committees, loan policies, and oversight from the senior executives of the Company. Management follows a policy of continually identifying, analyzing, and evaluating the credit risk inherent in the loan portfolio. As a result of management's ongoing reviews of the loan portfolio, loans are placed in nonaccrual status, either due to the delinquent status of the principal and/or interest payments, or based on a judgment by management that, although payment of principal and/or interest is current, such action is prudent. Loans are generally placed in nonaccrual status when principal and/or interest is three payments past due. Thereafter, no interest is taken into income unless received in cash or until such time as the borrower demonstrates a sustained ability to make scheduled payments of interest and principal. Nonperforming Assets Nonperforming assets include loans in nonaccrual status, loans which have been treated as troubled debt restructurings, loans past due three payments or more and still accruing interest, and foreclosed real estate properties. Nonperforming assets at year end 2001 totaled $7.7 million, a decrease of $5.9 million from the balance of $13.6 million at year end 2000. Nonperforming loans decreased from $11.7 million in 2000 to $7.1 million at year end 2001. Nonperforming loans as a percentage of the total loan portfolio were 0.79% in 2000 and 0.45% in 2001. Given the trends in bankruptcies and real estate values which secure much of Trustco Banks' real estate loan portfolios, there continues to be concern about the level of nonperforming loans in the future. Included in nonperforming loans at year end 2001 were $1.1 million of loans in nonaccrual status. Loans past due three payments or more and still accruing interest amounted to $801 thousand, a decrease of $95 thousand from the 2000 year end balance. Restructured loans in 2000 were $6.4million, compared to $5.2 million in 2001. Adherence to sound underwriting standards and vigorous loan collection efforts have been cornerstones of the operating philosophy of TrustCo and have assisted the Company in avoiding many of the pitfalls that others in the banking community have experienced. 277 All of the $7.1 million of nonperforming loans at December 31, 2001, are residential real estate or retail consumer loans. Historically the vast majority of nonperforming loans were concentrated in the commercial and commercial real estate portfolios. However, a significant portion of the charge offs for 2001 occurred in the residential real estate and retail consumer loan portfolios. During 2001, gross charge offs of these types of loans were $5.9 million (which represented 85% of total gross charge offs). In 2000, charge offs for these types of loans were $3.5million. There has been a shift of nonperforming loans and charge offs to the residential real estate and retail consumer loan portfolios for several reasons, including: ..the overall emphasis within TrustCo on residential real estate originations, ..the relatively weak economic environment in the Upstate New York market, and ..the reduction in real estate values that has occurred in much of TrustCo's market area since the middle of the 1990's, resulting in a reduction in the value of the collateral that supports the real estate loans. Consumer defaults and bankruptcies have increased dramatically over the last several years, and this has led to an increase in defaults on loans. TrustCo strives to identify borrowers that are experiencing financial difficulties, and to work aggressively to minimize losses. TrustCo has a diversified loan portfolio which includes a significant balance of residential mortgage loans to borrowers in the Capital Region and avoids concentrations to any one borrower or any single industry. Nonperforming assets at year end 2001 include $603 thousand of foreclosed properties, compared to $1.9 million at year end 2000. Once it is determined that a borrower is unable to repay the loan balance, TrustCo takes appropriate action with respect to the collateral securing the loan balance. Once properties are included in the foreclosed properties category, management takes decisive action to dispose of them quickly. Management believes that the $603 thousand balance of foreclosed properties is realizable in the normal process of liquidating these properties. Management is aware of no other loans in the Banks' portfolio that pose significant risk of the eventual non-collection of principal and interest. As of December 31, 2001, there were no other loans classified for regulatory purposes that management reasonably expects will materially impact future operating results, liquidity, or capital resources. TrustCo has no advances to borrowers or projects located outside the United States.
NONPERFORMING ASSETS (dollars in thousands) As of December 31, 2001 2000 1999 1998 1997 Loans in nonaccrual status................. $1,090 4,395 4,433 7,147 6,298 Loans past due 3 payments or more.......... 801 896 509 1,454 1,060 Restructured loans......................... 5,159 6,370 4,979 3,782 3,294 Total nonperforming loans.................. 7,050 11,661 9,921 12,383 10,652 Foreclosed real estate..................... 603 1,911 1,771 5,174 9,309 Total nonperforming assets................. $ 7,653 13,572 11,692 17,557 19,961 Allowance for loan losses.................. $ 57,203 56,298 55,820 54,375 53,455 Allowance coverage of nonperforming loans.. 8.11x 4.83 5.63 4.39 5.02 Nonperforming loans as a % of total loans.. 0.45% 0.79 0.73 0.94 0.82 Nonperforming assets as a % of total assets 0.30 0.55 0.49 0.71 0.84
278 Allowance for Loan Losses (dollars in millions) $55.8 $56.3 $57.2 1999 2000 2001 [chart omitted] Allowance for Loan Losses The balance in the allowance for loan losses has been accumulated over the years through periodic provisions, and is available to absorb losses on loans which management determines are uncollectible. The adequacy of the allowance is evaluated continuously, with emphasis on non-performing and other loans that management believes warrant special attention. The balance of the allowance is maintained at a level that is, in management's judgment, representative of the loan portfolio's inherent risk. In determining the adequacy of the allowance for loan losses, management reviews the current nonperforming loan portfolio as well as loans that are past due and not yet categorized as nonperforming for reporting purposes. Also, there are a number of other factors that are taken into consideration, including: ..the magnitude and nature of recent loan charge offs and the shifting of charge offs to the residential real estate loan portfolio, ..the growth in the loan portfolio and the risks associated with the absolute balance of the loan portfolio in relation to the economic climate in the Banks' business territory, ..significant growth in the level of losses associated with bankruptcies and the time period needed to foreclose, secure, and dispose of collateral, and ..the relatively weak economic environment in the Upstate New York territory combined with declining real estate prices. Consumer bankruptcies and defaults in general have risen significantly during the 1990s. This trend appears to be continuing as a result of economic turmoil and consumers' easy access to large amounts of credit. Job growth in the Upstate New York area has been modest to declining and there continues to be a shifting of higher paying jobs in manufacturing and government to lower paying service jobs. These trends continued in 2001, and are expected to continue in 2002. The table, "Summary of Loan Loss Experience" includes an analysis of the changes to the allowance for the past five years. Loans charged off in 2001 and 2000 were $7.0 million and $5.5 million, respectively. As previously noted, the mix of loan types giving rise to loan charge offs has shifted to the residential real estate portfolio. Recoveries were $3.0 million in 2001 and $1.6 million in 2000. The provision recorded on the consolidated income statement in 2001 was $4.9 million compared to $4.1 million in 2000. Net charge offs as a percentage of average loans were 0.27% and 0.28% in 2001 and 2000, respectively. The allowance for loan losses as a percentage of loans outstanding was 3.82% in 2000 and 3.67% in 2001. The Company has a policy of recognizing problem loan charge offs early and pursuing collection efforts aggressively. This policy of early intervention has proven to be a cornerstone of the strong lending performance that TrustCo has achieved. TrustCo has identified nonaccrual commercial and commercial real estate loans, as well as all loans restructured since 1995 under a troubled debt restructuring, as impaired loans. Allowance to Loans Outstanding 4.14% 3.82% 3.67% 1999 2000 2001 [chart omitted] At year end 2001 and 2000, there were $5.0 and $6.2 million, respectively, of impaired loans. The average balances of impaired loans were $5.1 million during 2001 and $5.8 million during 2000.The Company recognized approximately $438 thousand of interest income on these loans in 2001 and $556 thousand in 2000. 279
SUMMARY OF LOAN LOSS EXPERIENCE (dollars in thousands) 2001 2000 1999 1998 1997 Amount of loans outstanding at end of year (less unearned income).................... $1,556,686 1,475,048 1,349,809 1,322,703 1,298,276 Average loans outstanding during year (less average unearned income)........... 1,518,768 1,395,414 1,329,458 1,311,967 1,260,771 Balance of allowance at beginning of year.. 56,298 55,820 54,375 53,455 51,561 Loans charged off: Commercial............................... 1,084 1,951 619 1,498 3,506 Real estate.............................. 5,383 2,992 6,534 3,883 2,014 Installment.............................. 561 557 635 1,180 1,059 Total................................. 7,028 5,500 7,788 6,561 6,579 Recoveries of loans previously charged off: Commercial............................... 1,664 847 2,811 2,308 2,718 Real estate.............................. 1,106 612 1,140 362 169 Installment.............................. 223 171 219 201 172 Total................................. 2,993 1,630 4,170 2,871 3,059 Net loans charged off...................... 4,035 3,870 3,618 3,690 3,520 Additions to allowance charged to operating expense........................ 4,940 4,114 5,063 4,610 5,414 Allowance of acquired bank................. - 234 - - - Balance of allowance at end of year........ $ 57,203 56,298 55,820 54,375 53,455 Net charge offs as a percent of average loans outstanding during year (less average unearned income)........... .27% .28 .27 .28 .28 Allowance as a percent of loans outstanding at end of year........................... 3.67 3.82 4.14 4.11 4.12
Market Risk The Company's principal exposure to market risk is with respect to interest rate risk. Interest rate risk is the potential for economic loss due to future interest rate changes. These economic losses can be reflected as a loss of future net interest income and/or a loss of current market value. Interest Rate Risk Management of interest rate risk involves continual monitoring of the relative sensitivity of asset and liability portfolios to changes in rates due to maturities or repricing. Forecasting models are utilized to quantify the impact of changes in rates on the Company's net income. Specific targets for interest rate sensitivity have been established by the Company. The objective of interest rate management is to maintain an appropriate balance between income growth and the risk associated with maximizing income through the mismatch of the timing of interest rate changes between assets and liabilities. Perfectly matching this funding can eliminate interest rate risk, but net interest income is not always enhanced by this action. One measure of interest rate risk, the so called gap, is illustrated in the table "Interest Rate Sensitivity." The table measures the incremental and cumulative gap, or the difference between assets and liabilities subject to repricing/maturity during the periods indicated. For purposes of this analysis, the maturity and repricing of loans is based on the expected cash flows or earliest repricing date. For securities available for sale, mortgage-backed securities are stated using anticipated cash flows over their average life, and debt securities are stated at final maturity. Equity securities that the Banks are required to hold are categorized in the rate insensitive column for this presentation. Other equity securities are shown in the 0 to 90 days category. All securities available for sale are presented at fair market value. Interest bearing checking, money market, demand, and savings accounts are presented with a maturity or repricing cycle over the full interest rate cycle and TrustCo's actual experience, even though they are subject to immediate withdrawal. Time deposit accounts are presented based upon their maturity dates. At December 31, 2001, the Company's gap position indicated an excess of assets repricing in the 0 to 90 day period of $130.4 million. This positive gap position is the result of management's decision to retain $338.5 million of federal funds sold at year end 2001 for potential reinvestment in 2002. The gap position turns negative (an excess of liabilities subject to repricing over assets that can reprice during that time period) in the 91 to 365 day period by $389.6 million. This situation occurs as a result of the amount of deposits that are subject to repricing during this time period. For the period from 0 days to 1 year, the Company has a cumulative negative gap position of $259.2 million. Interest rate sensitivity using gap analysis is most useful for the period of less than one year. 280
INTEREST RATE SENSITIVITY (dollars in thousands) At December 31, 2001 Repricing, or able to be repriced, in: 0-90 91-365 1-5 Over 5 Rate Days Days Years Years Insensitive Total Assets: Federal funds sold................. $338,452 - - - - 338,452 Securities available for sale...... 65,952 27,090 126,938 350,874 16,246 587,100 Loans, net of unearned income...... 186,453 98,647 228,801 1,041,695 1,090 1,556,686 Noninterest rate sensitive assets.. - - - - 96,383 96,383 Total assets................... 590,857 125,737 355,739 1,392,569 113,719 2,578,621 Cumulative total assets.............. $590,857 716,594 1,072,333 2,464,902 2,578,621 Liabilities and shareholders' equity: Deposits: Interest bearing deposits........ $234,765 496,003 705,918 460,830 - 1,897,516 Noninterest bearing deposits..... 7,445 19,380 68,345 100,220 - 195,390 Total deposits................. 242,210 515,383 774,263 561,050 - 2,092,906 Borrowings......................... 218,240 - 417 186 - 218,843 Noninterest rate sensitive liabilities... - - - - 61,045 61,045 Shareholders' equity............... - - - - 205,827 205,827 Total liabilities and shareholders' equity........... 460,450 515,383 774,680 561,236 266,872 2,578,621 Cumulative total liabilities and shareholders' equity................. $460,450 975,833 1,750,513 2,311,749 2,578,621 Incremental gap: Interest sensitivity gap........... $130,407 (389,646) (418,941) 831,333 Gap as a % of earning assets....... 5.25% (15.70) (16.88) 33.49 Interest sensitive assets to liabilities........................ 130.43 25.35 50.36 302.07 Cumulative gap: Interest sensitivity gap........... $130,407 (259,239) (678,180) 153,153 Gap as a % of earning assets....... 5.25% (10.44) (27.32) 6.17 Interest sensitive assets to liabilities........................ 130.43 75.51 64.78 116.47
The Company's gap position in relation to products, services, and the marketplace is under constant evaluation by the Asset Allocation Committee. There are several significant shortcomings inherent in the method of analysis presented in the "Interest Rate Sensitivity" table. For example, although certain assets and liabilities have similar periods to maturity or to repricing, they may react in different degrees to changes in market interest rates. Also, the interest rates on certain types of assets and liabilities may fluctuate in advance of changes in market interest rates, while other interest rates may lag behind changes in market interest rates. Additionally, certain assets have features which restrict changes in interest rates on a short-term basis and over the life of the asset (certain annual caps and lifetime caps). Further, in the event of significant changes in interest rates, prepayment and early withdrawal levels would be likely to deviate significantly from those assumed in the table. Some borrowers' ability to service their debt may be hampered by a significant interest rate increase. Management takes these factors into account when reviewing the Banks' gap positions and establishing future asset/liability strategy. 281 Liquidity Risk TrustCo seeks to obtain favorable funding sources and to maintain prudent levels of liquid assets in order to satisfy various liquidity demands. In addition to serving as a funding source for maturing obligations, liquidity provides flexibility in responding to customer initiated needs. Many factors affect the ability to meet liquidity needs, including changes in the markets served by the Banks' network of branches, the mix of assets and liabilities, and general economic conditions. The Company actively manages its liquidity position through target ratios established under its Asset/Liability Management policies. Continual monitoring of these ratios, both historically and through forecasts under multiple interest rate scenarios, allows TrustCo to employ strategies necessary to maintain adequate liquidity levels. Management has also developed various liquidity alternatives should abnormal situations develop. The Company achieves its liability-based liquidity objectives in a variety of ways. Liabilities can be classified into three categories for the purposes of managing liability-based liquidity: core deposits, purchased money, and capital market funds. TrustCo seeks deposits that are dependable and predictable, and that are based as much on the level and quality of service as they are on interest rate. For 2001,average core deposits (total deposits less time deposits greater than $100 thousand) amounted to $1.90 billion, compared to $1.87 billion in 2000. Average balances of core deposits are detailed in the table "Mix of Average Sources of Funding." In addition to core deposits, another source of liability-based funding available to TrustCo is purchased money, which consists of long-term and short-term borrowings, federal funds purchased, securities sold under repurchase agreements, and time deposits greater than $100 thousand. The average balances of these purchased liabilities are detailed in the table "Mix of Average Sources of Funding." During 2001, the average balance of purchased liabilities was $336.9 million, compared with $283.4 million in 2000 and $264.7 million in 1999. In addition, TrustCo has approximately $250 million available under lines of credit with the Federal Home Loan Bank of New York. 282 Off-Balance Sheet Risk Commitments to extend credit: The Banks make contractual commitments to extend credit, and extend lines of credit which are subject to the Banks' credit approval and monitoring procedures. At December 31, 2001 and 2000, commitments to extend credit in the form of loans, including unused lines of credit, amounted to $243.3 million and $224.6 million, respectively. In management's opinion, there are no material commitments to extend credit that represent unusual risk. Letters of credit and standby letters of credit: The Banks guarantee the obligations or performance of customers by issuing letters of credit and standby letters of credit to third parties. These letters of credit are used to support third party debt, such as corporate debt issuances, industrial revenue bonds, and municipal securities. The credit risk involved in letters of credit is essentially the same as the risk involved in extending loan facilities to customers, and they are subject to the same standards and management procedures in effect to monitor other credit risks. At December 31, 2001 and 2000, outstanding standby letters of credit were approximately $1.1 million and $1.4 million, respectively. Other off-balance sheet risk: TrustCo does not engage in activities involving interest rate swaps, forward placement contracts, or any other instrument commonly referred to as derivatives. Management believes these instruments pose a high degree of risk, and that investing in them is unnecessary. TrustCo has no off balance sheet, partnerships, joint ventures, or other risk sharing entities. Noninterest income and expense Noninterest income: Noninterest income is a significant source of revenue for the Company and an important factor in overall results. Total noninterest income was $25.8 million in 2001, $16.4 million in 2000 and $15.4 million in 1999. Included in the 2001 results are $4.5 million of net securities gains compared with net losses of approximately $5.0 million in 2000 and $5.4 million in 1999. Excluding securities transactions, noninterest income was $21.3 million, $21.4 million, and $20.9 million in 2001, 2000, and 1999, respectively. The Trust Department contributes a large recurring portion of noninterest income through fees generated by providing fiduciary and investment management services. Income from these fiduciary activities totaled $7.8 million in 2001, $8.7 million in 2000, and $8.1 million in 1999. Trust fees are generally calculated as a percentage of the assets under management by the Trust Department.
NONINTEREST INCOME (dollars in thousands) 2001 vs. 2000 2001 2000 1999 Amount Percent Trust department income....................$ 7,758 8,662 8,065 (904) (10.4)% Fees for services to customers............. 10,363 9,037 8,695 1,326 14.7 Net gain/(loss) on securities transactions. 4,517 (4,985) (5,446) 9,502 190.6 Other...................................... 3,164 3,652 4,102 (488) (13.4) Total noninterest income.................$25,802 16,366 15,416 9,436 57.7%
283
NONINTEREST EXPENSE (dollars in thousands) 2001 vs. 2000 2001 2000 1999 Amount Percent Salaries and employee benefits....... $25,879 23,252 24,994 2,627 11.3% Net occupancy expense................ 5,523 4,764 4,004 759 15.9 Equipment expense.................... 4,942 4,228 5,359 714 16.9 FDIC insurance expense............... 373 404 242 (31) (7.7) Professional services................ 2,717 2,746 2,651 (29) (1.1) Other real estate expenses/(income).. (748) (473) (700) (275) (58.1) Other................................ 12,627 12,846 9,086 (219) (1.7) Total noninterest expense.......... $51,313 47,767 45,636 3,546 7.4%
Changes in fees for services to customers reflect changes in the fee scale used for pricing the services and the volume of services customers utilized. Noninterest expense: Noninterest expense was $51.3 million in 2001, compared with $47.8 million in 2000 and $45.6 million in 1999. TrustCo's operating philosophy stresses the importance of monitoring and controlling the level of noninterest expense. The efficiency ratio is a strong indicator of how well controlled and monitored these expenses are for a banking enterprise. TrustCo's efficiency ratio was 39.0% in 2001, 38.1% in 2000, and 38.6% in 1999. The general industry goal is the attainment of a 60% efficiency ratio. TrustCo has consistently outperformed this industry goal by a wide margin since 1994. Salaries and employee benefits are the most significant component of noninterest expense. For 2001, these expenses amounted to $25.9 million, compared with $23.3 million in 2000, and $25.0million in 1999. Changes in other components of noninterest expense are the results of normal banking activities and the increased activities associated with new branching facilities. Efficency Ratio 38.62% 38.06% 38.96% 1999 2000 2001 [chart omitted] TrustCo has entered into multi year contract with Fiserv Solutions, Inc. to perform certain operating pr ocedures for the Company. The contract requires the Banks to convert to the Fiserv operating system during the first half of 2002. Upon completion, the monthly billing for services will commence. Services included with the contract are data processing, item processing, back room operations for the Bank, and trust operations. Annual cost of the contract is estimated to be $5 million which will offset cost being eliminated. In 2002, there will be duplication of certain cost for part of the year as the Company completes the transition to Fiserv. Those duplicate costs are not estimated to be material. 284 Income Tax In 2001, TrustCo recognized income tax expense of $19.9 million, as compared to $20.8 million in 2000 and $19.7 million in 1999. The tax expense on the Company's income was different than tax expense at the statutory rate of 35%, due primarily to tax exempt income and the effect of New York State income taxes. Deferred tax assets are recognized subject to management's judgment that realization is more likely than not. The valuation allowance of $1.2 million at December 31, 2001 and 2000, is reserved primarily for federal and state tax law restrictions on the deductibility of certain temporary differences. Based primarily on the sufficiency of historical and future taxable income, management believes it is more likely than not that the remaining net deferred tax assets of $44.0 million and $39.9 million at December 31, 2001 and 2000, respectively, will be realized. Impact of Inflation and Changing Prices The consolidated financial statements have been prepared in accordance with generally accepted accounting principles which require the measurement of financial position and operating results in terms of historical dollars without considering the changes in the relative purchasing power of money over time due to inflation. The impact of inflation is reflected in the increasing cost of operations. Unlike most industrial companies, nearly all the assets and liabilities of the Company are monetary. As a result, changes in interest rates have a greater impact on the Company's performance than do the effects of general levels of inflation, because interest rates do not necessarily move in the same direction or to the same extent as the price of goods and services. Impact of Changes in Accounting Standards Derivative Instruments and Hedging Activities: The Company adopted the provisions of the Financial Accounting Standards Board's Statement of Financial Accounting Standards No. 133, "Accounting for Derivative Instruments and Hedging Activities" (Statement 133), effective January 1, 2001. This statement establishes accounting and reporting standards for derivative instruments, including certain derivative instruments embedded in other contracts, and for hedging activities. It requires that an entity recognize all derivatives as either assets or liabilities in the statement of condition and measure those instruments at fair value. Changes in the fair value of the derivative financial instruments are reported in either earnings or comprehensive income, depending on the use of the derivative and whether or not it qualifies for hedge accounting. Special hedge accounting treatment is permitted only if specific criteria are met, including a requirement that the hedging relationship be highly effective both at inception and on an ongoing basis. Accounting for hedges varies based on the type of hedge - fair value or cash flow. Results of effective hedges are recognized in current earnings for fair value hedges and in other comprehensive income for cash flow hedges. Ineffective portions of hedges are recognized immediately in earnings and are not deferred. The adoption of Statement 133 as of January 1, 2001, did not have a material effect on the Company's consolidated financial statements. If the Company were to invest in derivative investments, there could be increased volatility in net income and shareholders' equity on an ongoing basis as a result of accounting for derivative instruments in accordance with Statement 133. 285 In September 2000, the Financial Accounting Standards Board issued Statement of Financial Accounting Standards No. 140, "Accounting for Transfers and Servicing of Financial Assets and Extinguishments of Liabilities" (Statement 140). Statement 140 provides accounting and reporting standards for transfers and servicing of financial assets and extinguishments of liabilities. Under Statement 140, after a transfer of financial assets, an entity recognizes the financial and servicing assets it controls and the liabilities it has incurred, derecognizes financial assets when control has been surrendered, and derecognizes liabilities when extinguished. Statement 140 also provides standards for distinguishing transfers of financial assets that are sales from transfers that are secured borrowings. Statement 140 was effective for certain disclosures in the fiscal year ending December 31, 2000, and for transactions occurring after March 31, 2001. The adoption of Statement 140 did not have a material impact on the Company's financial statements and related disclosures. In July 2001, the Financial Accounting Standards Board issued Statement No. 141, "Business Combinations"(Statement 141) and Statement No. 142, "Goodwill and Other Intangible Assets" (Statement 142). Statement 141 requires that the purchase method of accounting be used for all business combinations initiated after June 30, 2001. Statement 141 also specifies criteria that intangible assets acquired in a purchase method business combination must meet to be recognized and reported apart from goodwill. Statement 142 will require that goodwill and intangible assets within definite useful lives no longer be amortized, but instead be tested for impairment at least annually in accordance with the provisions of Statement 142. Statement 142 will also require that intangible assets with definite useful lives be amortized over their respective estimated useful lives to their estimated residual values, and reviewed for impairment in accordance with Statement No. 121, "Accounting for the Impairment of Long-Lived Assets and for Long-Lived Assets to Be Disposed Of". The Company is required to adopt the provisions of Statement 141 immediately and Statement 142 effective January 1, 2002. Furthermore, any goodwill and any intangible asset determined to have an indefinite useful life that are acquired in a purchase business combination completed after June 30,2001, will not be amortized, but will continue to be evaluated for impairment in accordance with the appropriate pre-Statement 142 accounting literature. Goodwill and intangible assets acquired in business combinations completed before July 1, 2001, will continue to be amortized prior to the adoption of Statement 142. As of December 31, 2001, the Company had$553 thousand of unamortized goodwill which will be subject to the transition provisions of Statements 141 and 142. Amortization expense related to goodwill was $62 thousand for the twelve months ended December 31, 2001. The adoption of these Statements did not have a material effect on the Company's consolidated financial statements. 286
SUMMARY OF UNAUDITED QUARTERLY FINANCIAL INFORMATION (dollars in thousands, except per share data) 2001 2000 Q1 Q2 Q3 Q4 Year Q1 Q2 Q3 Q4 Year Income statement: Interest income... $43,829 42,457 41,654 40,720 168,660 42,244 43,032 44,098 44,328 173,702 Interest expense.. 19,929 18,762 18,048 16,024 72,763 17,801 18,225 19,373 20,249 75,648 Net interest income .......... 23,900 23,695 23,606 24,696 95,897 24,443 24,807 24,725 24,079 98,054 Provision for loan losses..... 1,495 1,120 750 1,575 4,940 850 800 910 1,554 4,114 Net interest income after provision for loan losses...... 22,405 22,575 22,856 23,121 90,957 23,593 24,007 23,815 22,525 93,940 Noninterest income. 6,326 7,481 6,008 5,987 25,802 3,802 3,055 3,967 5,542 16,366 Noninterest expense 12,261 12,940 12,363 13,749 51,313 11,922 11,432 11,747 12,666 47,767 Income before income taxes......16,470 17,116 16,501 15,359 65,446 15,473 15,630 16,035 15,401 62,539 Income tax expense.. 5,172 5,444 4,910 4,410 19,936 5,203 5,133 5,274 5,227 20,837 Net income......... 11,298 11,672 11,591 10,949 45,510 10,270 10,497 10,761 10,174 41,702 Per share data (1): Basic earnings..... .159 .164 .163 .154 .640 .145 .149 .152 .144 .590 Diluted earnings... .154 .159 .157 .148 .618 .141 .144 .147 .139 .571 Cash dividends declared......... .130 .130 .130 .150 .541 .113 .113 .113 .130 .471 (1) Per share data have been adjusted for a 15% stock split in 2001 and 2000.
Critical Accounting Policies Pursuant to recent SEC guidance, management of the Company is encouraged to evaluate and disclose those accounting policies that are judged to be critical policies - those most important to the portrayal of the Company's financial condition and results, and that require management's most difficult subjective or complex judgments. Management considers the accounting policy relating to the allowance for loan losses to be a critical accounting policy given the inherent uncertainty in evaluating the levels of the allowance required to cover credit losses in the portfolio and the material effect that such judgments can have on the results of operations. Included in the notes to the Consolidated Financial Statements is a description in Note 1 of the significant accounting policies that are utilized by the Company in the preparation of the Consolidated Financial Statements. Forward-Looking Statements Statements included in this review and in future filings by TrustCo with the Securities and Exchange Commission, in TrustCo's press releases, and in oral statements made with the approval of an authorized executive officer, which are not historical or current facts, are "forward-looking statements" made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, and are subject to certain risks and uncertainties that could cause actual results to differ materially from historical earnings and those presently anticipated or projected. TrustCo wishes to caution readers not to place undue reliance on any such forward-looking statements, which speak only as of the date made. The following important factors, among others, in some cases have affected and in the future could affect TrustCo's actual results, and could cause TrustCo's actual financial performance to differ materially from that expressed in any forward-looking statement:(1) credit risk, (2) interest rate risk, (3) competition, (4) changes in the regulatory environment, and (5) changes in general business and economic trends. The fore-going list should not be construed as exhaustive, and the Company disclaims any obligation to subsequently revise any forward-looking statements to reflect events or circumstances after the date of such statements, or to reflect the occurrence of anticipated or unanticipated events. 287
FIVE YEAR SUMMARY OF FINANCIAL DATA (dollars in thousands, except per share data) Years Ended December 31, 2001 2000 1999 1998 1997 Statement of income data: Interest income.................................$ 168,660 173,702 167,205 174,050 172,005 Interest expense................................ 72,763 75,648 74,013 88,347 86,520 Net interest income............................. 95,897 98,054 93,192 85,703 85,485 Provision for loan losses....................... 4,940 4,114 5,063 4,610 5,414 Net interest income after provision for loan losses................................ 90,957 93,940 88,129 81,093 80,071 Noninterest income.............................. 25,802 16,366 15,416 22,122 17,222 Noninterest expense............................. 51,313 47,767 45,636 48,765 46,226 Income before income taxes..................... 65,446 62,539 57,909 54,450 51,067 Income tax expense............................. 19,936 20,837 19,724 19,435 18,892 Net income.....................................$ 45,510 41,702 38,185 35,015 32,175 Share data (1): Average equivalent diluted shares (in thousands)............................... 73,673 73,044 73,940 73,937 73,860 Tangible book value............................$ 2.88 2.77 2.36 2.63 2.51 Cash dividends................................. .541 .471 .425 .375 .326 Basic earnings................................. .640 .590 .537 .494 .450 Diluted earnings............................... .618 .571 .516 .474 .436 Financial: Return on average assets....................... 1.83% 1.76 1.58 1.44 1.40 Return on average shareholders' equity (2)..... 25.31 24.07 22.52 21.47 20.23 Cash dividend payout ratio..................... 84.58 79.78 79.16 75.97 72.34 Tier 1 capital as a % of total risk adjusted assets....................................... 13.58 14.03 13.55 12.78 13.43 Total capital as a % of total risk adjusted assets....................................... 14.86 15.32 14.84 14.06 14.72 Efficiency ratio............................... 38.96 38.06 38.62 40.26 40.61 Net interest margin............................ 4.31% 4.47 4.16 3.81 4.02 Average balances: Total assets................................... $2,488,169 2,372,926 2,411,195 2,433,238 2,302,598 Earning assets................................. 2,376,359 2,292,094 2,335,682 2,338,838 2,204,725 Loans, net..................................... 1,518,768 1,395,414 1,329,458 1,311,967 1,260,771 Allowance for loan losses...................... (57,398) (56,362) (56,449) (55,208) (53,173) Securities available for sale.................. 581,669 654,454 683,790 611,957 623,001 Deposits....................................... 2,027,650 1,985,803 2,043,149 2,068,725 1,981,223 Short-term borrowings.......................... 205,821 164,114 146,667 143,337 117,184 Long-term debt................................. 758 596 - - - Shareholders' equity........................... $ 202,848 175,973 179,484 180,103 167,273 (1) Share and per share data have been adjusted for a 15% stock split in 2001 and 2000, a 2 for 1 stock split in 1999, and a 15% stock split in each of 1998 and 1997. (2) Average shareholders' equity excludes the market adjustment for securities available for sale.
288 Allowance for Loan Losses A balance sheet account which has been accumulated over a period of years as a reserve against the inherent risk of loss on the loan portfolio. The provision for loan losses is added to the allowance account, charge offs of loans decrease the allowance balance and recoveries on previously charged off loans serve to increase the balance. Basic Earnings Per Share Net income divided by the weighted average number of common shares outstanding during the period. Cash Dividends Per Share Total cash dividends for each share outstanding on the record dates. Comprehensive Income Net income plus the change in selected items recorded directly to capital such as the net change in unrealized market gains and losses on securities available for sale. Core Deposits Deposits that are traditionally stable, including all deposits other than time deposits of $100,000 or more. Derivative Investments Investments in futures contracts, forwards, swaps, or other investments with similar characteristics. Diluted Earnings Per Share Net income divided by the weighted average number of common shares outstanding during the period, taking into consideration the effect of any dilutive stock options. Earning Assets The sum of interest-bearing deposits with banks, securities available for sale, investment securities, loans, net of unearned income, and federal funds sold. Efficiency Ratio Noninterest expense (excluding goodwill amortization expense, nonrecurring charges, and other real estate expense) divided by taxable equivalent net interest income plus noninterest income (excluding securities transactions). This is an indicator of the total cost of operating the Company in relation to recurring total income generated. Federal Funds Sold A one day investment of excess cash reserves from one bank to another. 289 Impaired Loans Loans, principally commercial, where it is probable that the borrower will be unable to make the principal and interest payments according to the contractual terms of the loan, and all loans restructured subsequent to January 1, 1995. Interest Bearing Liabilities The sum of interest-bearing deposits, federal funds purchased, securities sold under agreements to repurchase, other short-term borrowings, and long-term debt. Interest Rate Spread The difference between the taxable equivalent yield on earning assets and the rate paid on interest bearing liabilities. Liquidity The ability to meet loan commitments, deposit withdrawals, and maturing borrowings as they come due. Net Interest Income The difference between income on earning assets and interest expense on interest bearing liabilities. Net Interest Margin Fully taxable equivalent net interest income as a percentage of average earning assets. Net Loans Charged Off Reductions to the allowance for loan losses written off as losses, net of the recovery of loans previously charged off. Nonaccrual Loans Loans for which no periodic accrual of interest income is recognized. Nonperforming Assets The sum of nonperforming loans plus foreclosed real estate properties. Nonperforming Loans The sum of loans in a nonaccrual status (for purposes of interest recognition), plus loans whose repayment criteria have been renegotiated to less than market terms due to the inability of the borrowers to repay the loan in accordance with its original terms, plus accruing loans three payments or more past due as to principal or interest payments. Parent Company A company that owns or controls a subsidiary through the ownership of voting stock. Real Estate Owned Real estate acquired through foreclosure proceedings. Restructured Loans A refinanced loan in which the bank allows the borrower certain concessions that would normally not be considered. The concessions are made in light of the borrower's financial difficulties and the bank's objective to maximize recovery on the loan. Return on Average Assets Net income as a percentage of average total assets. Return on Average Equity Net income as a percentage of average equity, excluding the impact of the mark to market adjustment for securities available for sale. Risk-Adjusted Assets A regulatory calculation that assigns risk factors to various assets on the balance sheet. Risk-Based Capital The amount of capital required by federal regulatory standards, based on a risk-weighting of assets. Tangible Book Value Per Share Total shareholders' equity (less goodwill) divided by shares outstanding on the same date. This provides an indication of the tangible book value of a share of stock. Taxable Equivalent (TE) Tax exempt income that has been adjusted to an amount that would yield the same after tax income had the income been subject to taxation at the statutory federal and/or state income tax rates. Tier 1 Capital The sum of total shareholders equity less the market value adjustment of securities available for sale. 290 Management's Statement of Responsibilities Responsibility for the financial information presented in the Annual Report rests with TrustCo Bank Corp NY's management. The Company believes that the consolidated financial statements reflect fairly the substance of transactions and present fairly the Company's financial position and results of operations in conformity with generally accepted accounting principles appropriate in the circumstances, applying certain estimates and judgments as required. In meeting its responsibilities for the reliability of the consolidated financial statements, the Company depends on its system of internal accounting controls. The system is designed to provide reasonable assurance that assets are safeguarded and transactions are executed in accordance with the appropriate corporate authorizations and recorded properly to permit the preparation of consolidated financial statements in accordance with generally accepted accounting principles. Although accounting control procedures are designed to achieve these objectives, it must be recognized that errors or irregularities may nevertheless occur. Also, estimates and judgments are required to assess and balance the relative cost and expected benefits of the controls. The Company believes that its accounting controls provide reasonable assurance that errors or irregularities that could be material to the consolidated financial statements are prevented or would be detected within a timely period by employees in the normal course of performing their assigned functions. An important element of the system of internal controls is a continuing and extensive internal audit program. The Board of Directors of the Company has an Audit Committee composed entirely of directors who are not officers or employees of the Company. The Committee meets periodically and privately with management, the internal auditors, and the independent public accountants to consider audit results and to discuss internal accounting controls, auditing, and financial reporting matters. KPMG LLP, independent public accountants, have been engaged to render an independent professional opinion on the Company's consolidated financial statements. Their audit is conducted in accordance with generally accepted auditing standards and forms the basis for their report as to the fair presentation, in the consolidated financial statements, of the Company's financial position, operating results and cash flows. Robert A. McCormick Chairman, President and Chief Executive Officer Robert T. Cushing Vice President and Chief Financial Officer January 18, 2002 291 Independent Auditors' Report The Board of Directors and Shareholders of TrustCo Bank Corp NY: We have audited the accompanying consolidated statements of condition of TrustCo Bank Corp NY and subsidiaries (the Company) as of December 31, 2001 and 2000, and the related consolidated statements of income, changes in shareholders' equity, and cash flows for each of the years in the three-year period ended December 31, 2001. These consolidated financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on these consolidated financial statements based on our audits. We conducted our audits in accordance with auditing standards generally accepted in the United States of America. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion. In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of TrustCo Bank Corp NY and subsidiaries as of December 31, 2001 and 2000, and the results of their operations and their cash flows for each of the years in the three-year period ended December 31, 2001, in conformity with accounting principles generally accepted in the United States of America. Albany, New York January 18, 2002 292 Consolidated Statements of Income
(dollars in thousands, except per share data) Years Ended December 31, 2001 2000 1999 Interest income: Interest and fees on loans....................................... $ 119,370 114,068 106,734 Interest and dividends on: U.S. Treasuries and agencies................................... 12,044 15,708 12,490 States and political subdivisions.............................. 11,008 8,181 7,231 Mortgage-backed securities..................................... 10,653 15,050 16,323 Other.......................................................... 4,736 5,692 8,396 Interest on federal funds sold and other short-term investments.. 10,849 15,003 16,031 Total interest income........................................ 168,660 173,702 167,205 Interest expense: Interest on deposits............................................. 66,063 66,946 68,041 Interest on short-term borrowings................................ 6,655 8,667 5,972 Interest on long-term debt....................................... 45 35 - Total interest expense....................................... 72,763 75,648 74,013 Net interest income.......................................... 95,897 98,054 93,192 Provision for loan losses.......................................... 4,940 4,114 5,063 Net interest income after provision for loan losses.......... 90,957 93,940 88,129 Noninterest income: Trust department income.......................................... 7,758 8,662 8,065 Fees for services to customers................................... 10,363 9,037 8,695 Net gain/(loss) on securities transactions....................... 4,517 (4,985) (5,446) Other............................................................ 3,164 3,652 4,102 Total noninterest income..................................... 25,802 16,366 15,416 Noninterest expense: Salaries and employee benefits................................... 25,879 23,252 24,994 Net occupancy expense............................................ 5,523 4,764 4,004 Equipment expense................................................ 4,942 4,228 5,359 FDICinsurance expense............................................ 373 404 242 Professional services............................................ 2,717 2,746 2,651 Other real estate expenses/(income).............................. (748) (473) (700) Other............................................................ 12,627 12,846 9,086 Total noninterest expense................................... 51,313 47,767 45,636 Income before income taxes ........................................ 65,446 62,539 57,909 Income taxes....................................................... 19,936 20,837 19,724 Net income.........................................................$ 45,510 41,702 38,185 Earnings per share: Basic............................................................$ 640 590 537 Diluted.......................................................... 618 571 516
Per share data has been adjusted for a 15% stock split in 2001 and 2000, and a 2 for 1 stock split in 1999. See accompanying notes to consolidated financial statements. 293 Consolidated Statements of Condition
(dollars in thousands, except share data) As of December 31, 2001 2000 ASSETS Cash and due from banks............................................. $ 60,121 45,956 Federal funds sold and other short-term investments................. 338,452 299,490 Total cash and cash equivalents............................... 398,573 345,446 Securities available for sale....................................... 587,100 605,284 Loans............................................................... 1,557,457 1,476,038 Less: Unearned income............................................. 771 990 Allowance for loan losses..................................... 57,203 56,298 Net loans..................................................... 1,499,483 1,418,750 Bank premises and equipment......................................... 18,312 17,416 Real estate owned................................................... 603 1,911 Other assets........................................................ 74,550 67,391 Total assets.................................................. $2,578,621 2,456,198
LIABILITIES AND SHAREHOLDERS' EQUITY Deposits: Demand............................................................ $ 195,390 191,260 Savings .......................................................... 649,081 588,595 Interest-bearing checking accounts................................ 295,514 277,543 Money market deposit accounts..................................... 75,620 56,917 Certificates of deposit (in denominations of $100,000 or more).... 128,887 123,211 Other time accounts............................................... 748,414 .773,465 Total deposits................................................ 2,092,906 2,010,991 Short-term borrowings............................................... 218,219 192,898 Long-term debt...................................................... 624 911 Accrued expenses and other liabilities.............................. 61,045 55,555 Total liabilities............................................. 2,372,794 2,260,355 Shareholders' equity: Capital stock; $1 par value. 100,000,000 shares authorized, and 76,168,795 and 65,172,317 shares issued at December 31, 2001 and 2000, respectively.......................................... 76,169 65,172 Surplus........................................................... 75,355 78,407 Undivided profits................................................. 63,940 56,923 Accumulated other comprehensive income: Net unrealized gain on securities available for sale, net of tax 21,668 20,539 Treasury stock; 4,862,718 and 3,801,267 shares, at cost, at December 31, 2001 and 2000, respectively........................ (31,305) (25,198) Total shareholders' equity................................... 205,827 195,843 Total liabilities and shareholders' equity................... $2,578,621 2,456,198 See accompanying notes to consolidated financial statements. 294 Consolidated Statements of Changes in Shareholders' Equity
(dollars in thousands, except per share data) Three Years Ended December 31, 2001 Accumulated . Other Compre- Capital Undivided Comprehensive hensive Treasury .Stock Surplus Profits Income/(Loss) Income Stock Beginning balance, January 1,1999....................... $27,977 110,398 40,533 18,603 (11,669) Comprehensive income Net income - 1999..................................... - - 38,185 - 38,185 - ______ Other comprehensive income/(loss), net of tax: Unrealized net holding loss arising during the year, net of tax (pre-tax loss $30,150)................... - - - - (17,834) - Reclassification adjustment for net loss realized in net income during the year (pre-tax loss $5,446). - - - - 3,221 - ________ Other comprehensive loss.............................. - - - (21,055) (21,055) - ________ Comprehensive income.................................... - - - 17,130 - ________ Cash dividend declared, $.425 per share................. - - (30,227) - - Stock options exercised................................. 241 2,339 - - - 2 for 1 stock split (28,193,407 shares)................. 28,193 (28,193) - - - Treasury stock purchased................................ - - - - (15,961) Sale of treasury stock.................................. - 1,240 - - 5,752 __________________________________________________________________ Ending balance, December 31, 1999....................... 56,411 85,784 48,491 (2,452) (21,878) Comprehensive income Net income - 2000..................................... - - 41,702 - 41,702 - ________ Other comprehensive income, net of tax: Unrealized net holding gain arising during the year, net of tax (pre-tax gain $33,808)................... - - - - 20,037 - Reclassification adjustment for net loss realized in net income during the year (pre-tax loss $4,985). - - - - 2,954 - ________ Other comprehensive income............................ - - - 22,991 22,991 - ________ Comprehensive income.................................... - - - 64,693 - ________ Cash dividend declared, $.471 per share................. - - (33,270) - - Stock options exercised................................. 270 1,523 - - - 15% stock split (8,491,537 shares)...................... 8,491 (8,491) - - - Treasury stock purchased................................ - - - - (9,704) Sale of treasury stock.................................. - (409) - - 6,384 __________________________________________________________________ Ending balance, December 31, 2000....................... 65,172 78,407 56,923 20,539 (25,198) Comprehensive income Net income - 2001..................................... - - 45,510 - 45,510 - ________ Other comprehensive income, net of tax: Unrealized net holding gain arising during the year, net of tax (pre-tax gain $6,495).................... - - - - 3,801 - Reclassification adjustment for net gain realized in net income during the year (pre-tax gain $4,517). - - - - (2,672) - ________ Other comprehensive income............................ - - - 1,129 1,129 - ________ Comprehensive income.................................... - - - 46,639 - ________ Cash dividend declared, $.541 per share................. - - (38,493) - - Stock options exercised................................. 1,078 6,288 - - - 15% stock split (9,918,991 shares)...................... 9,919 (9,919) - - - Treasury stock purchased................................ - - - - (12,238) Sale of treasury stock.................................. - 579 - - 6,131 __________________________________________________________________ Ending balance, December 31, 2001....................... $76,169 75,355 63,940 21,668 (31,305)
Per share data has been adjusted for a 15% stock split in 2001 and 2000, and a 2 for 1 stock split in 1999. See accompanying notes to consolidated financial statements. 295 Consolidated Statements of Cash Flows
(dollars in thousands) Years Ended December 31, 2001 2000 1999 Increase/(decrease) in cash and cash equivalents Cash flows from operating activities: Net income.................................................................. $ 45,510 41,702 38,185 Adjustments to reconcile net income to net cash provided by operating activities: Depreciation and amortization........................................... 2,716 2,739 2,229 Gain on sales of bank premises and equipment............................ (17) (106) (1,249) Provision for loan losses............................................... 4,940 4,114 5,063 .Deferred tax benefit.................................................... (4,133) (1,297) (1,882) Net (gain)/loss on securities transactions.............................. (4,517) 4,985 5,446 (Increase)/decrease in taxes receivable................................. (136) 2,181 395 (Increase)/decrease in interest receivable.............................. (10) (550) 196 Increase/(decrease) in interest payable................................. (934) 725 (358) Decrease in other assets................................................ (4,596) (1,954) (11,198) Increase in accrued expenses............................................ 4,940 3,677 5,776 Total adjustments.................................................. (1,747) 14,514 4,418 Net cash provided by operating activities.......................... 43,763 56,216 42,603 Cash flows from investing activities: Proceeds from sales and calls of securities available for sale............ 268,533 224,621 228,600 Proceeds from maturities of securities available for sale................. 158,906 95,353 167,830 Purchase of securities available for sale................................. (402,763) (248,237) (360,891) Net increase in loans .................................................... (87,096) (109,250) (33,583) Proceeds from sales of real estate owned ................................. 3,344 1,987 4,797 Proceeds from sales of bank premises and equipment........................ 113 177 2,099 Purchases of bank premises and equipment.................................. (3,451) (2,740) (2,266) Payment for purchase of Landmark Financial Corp., net of cash acquired.... - (2,735) - Net cash provided by/(used in) investing activities....................... (62,414) (40,824) 6,586 Cash flows from financing activities: Net increase/(decrease) in deposits....................................... 81,915 (5,332) (112,505) Net increase in short-term borrowings..................................... 25,321 39,216 4,858 Repayment of long-term debt............................................... (287) (317) - Proceeds from exercise of stock options................................... 7,366 1,793 2,580 Proceeds from sale of treasury stock...................................... 6,710 5,975 6,992 Payments to acquire treasury stock........................................ (12,238) (9,704) (15,961) Dividends paid............................................................ (37,009) (32,089) (29,570) Net cash (used in)/provided by financing activities....................... 71,778 (458) (143,606) Net increase/(decrease) in cash and cash equivalents........................ 53,127 14,934 (94,417) Cash and cash equivalents at beginning of year.............................. 345,446 330,512 424,929 Cash and cash equivalents at end of year.................................... $ 398,573 345,446 330,512 SUPPLEMENTAL DISCLOSURE OF CASH FLOW INFORMATION: Interest paid............................................................... $ 73,697 74,923 74,371 Income taxes paid........................................................... 21,085 19,506 20,281 Transfer of loans to real estate owned...................................... 1,423 2,044 2,859 Increase in dividends payable............................................... 1,484 1,181 657 Change in unrealized (gain)/loss on securities available for sale - gross... (1,978) (38,793) 35,595 Change in deferred tax effect on unrealized gain/(loss) on securities available for sale........................................................ 849 15,802 (14,540) SUPPLEMENTAL DISCLOSURE OF NONCASH INVESTING AND FINANCING ACTIVITIES: Fair value of noncash assets acquired in Landmark Financial Corp.acquisition $ - 25,541 - Fair value of liabilities assumed in Landmark Financial Corp. acquisition... - 24,298 -
See accompanying notes to consolidated financial statements. 296 Notes to Consolidated Financial Statements (1) Basis of Presentation The accounting and financial reporting policies of TrustCo Bank Corp NY (Company or TrustCo), ORE Subsidiary Corp., Trustco Savings Bank and Trustco Bank, National Association (Trustco Bank, National Association and Trustco Savings Bank are referred to as Trustco Banks or Banks) and its operating subsidiary Trustco Realty Corp. conform to general practices within the banking industry and are in conformity with generally accepted accounting principles. A description of the more significant policies follows. The preparation of consolidated financial statements in conformity with generally accepted accounting principles requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities at the date of the consolidated financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. Consolidation The consolidated financial statements of the Company include the accounts of the subsidiaries after elimination of all significant intercompany accounts and transactions. Securities Available for Sale Securities available for sale are carried at approximate market value with any unrealized appreciation or depreciation of value, net of tax, included as an element of accumulated other comprehensive income in shareholders' equity. Management maintains an available for sale portfolio in order to provide maximum flexibility in balance sheet management. The designation of available for sale is made at the time of purchase based upon management's intent to hold the securities for an indefinite period of time. These securities, however, are available for sale in response to changes in market interest rates, related changes in liquidity needs, or changes in the availability of and yield on alternative investments. Unrealized losses on securities that reflect a decline in value which is other than temporary, if any, are charged to income. Nonmarketable equity securities (principally stock of the Federal Reserve Bank and the Federal Home Loan Bank, both of which are required holdings for the Company) are included in securities available for sale at cost since there is no readily available market value. The cost of debt securities available for sale is adjusted for amortization of premium and accretion of discount on a method that equates to the level yield. Gains and losses on the sale of securities available for sale are based on the amortized cost of the specific security sold. 297 Loans Loans are carried at the principal amount outstanding net of unearned income and unamortized loan fees and costs, which are recognized as income over the applicable loan term. Nonperforming loans include nonaccrual loans, restructured loans, and loans which are 3 payments or more past due and still accruing interest. Generally, loans are placed in nonaccrual status either due to the delinquent status of principal and/or interest payments, or a judgment by management that, although payments of principal and/or interest are current, such action is prudent. Future payments received on nonperforming loans are recorded as interest income or principal reductions based upon management's ultimate expectation for collection. Loans may be removed from nonaccrual status when they become current as to principal and interest and have demonstrated a sustained ability to make loan payments in accordance with the contractual terms of the loan. Loans may also be removed from nonaccrual status when, in the opinion of management, the loan is expected to be fully collectable as to principal and interest. Impaired loans have been defined as commercial and commercial real estate loans in nonaccrual status and restructured loans. Allowance for Loan Losses The allowance for loan losses is maintained at a level considered adequate by management to provide for probable loan losses based on consideration of the credit risk of the loan portfolio, including a review of past experience, current economic conditions, and underlying collateral value. The allowance is increased by provisions charged against income and reduced by net charge offs. In addition, various regulatory agencies, as an integral part of their examination process, periodically review the Company's allowance for loan losses. Such agencies may require the Company to change the allowance based on their judgments of information available to them at the time of their examination. Bank Premises and Equipment Premises and equipment are stated at cost less accumulated depreciation and amortization computed on either the straight-line or accelerated methods over the remaining useful lives of the assets. Real Estate Owned Real estate owned are assets acquired through foreclosures on loans. Foreclosed assets held for sale are recorded on an individual basis at the lower of (1) fair value minus estimated costs to sell or (2) "cost" (which is the fair value at initial foreclosure). When a property is acquired, the excess of the loan balance over fair value is charged to the allowance for loan losses. Subsequent write downs are included in noninterest expense. Income Taxes Deferred taxes are recorded for the future tax consequences of events that have been recognized in the financial statements or tax returns based upon enacted tax laws and rates. Deferred tax assets are recognized subject to management's judgment that realization is more likely than not. 298 Dividend Restrictions Banking regulations restrict the amount of cash dividends which may be paid during a year by the Trustco Banks to the Parent Company without the written consent of the appropriate bank regulatory agency. Based on these restrictions, Trustco Bank, National Association could pay cash dividends to the Parent Company in an amount that is approximately equal to 2002 net profits. In addition, the Parent Company has $63.1 million of assets available to pay dividends to shareholders. Pension Plan The Company has a defined benefit pension plan covering substantially all of its employees. The benefits are based on years of service and the employee's compensation. Stock Option Plans The Company's stock option plans are accounted for in accordance with the provisions of the Accounting Principles Board Opinion No. 25, "Accounting for Stock Issued to Employees" (APB Opinion 25) and as such, no compensation expense has been recorded for these plans. Earnings Per Share Basic EPS is computed by dividing net income by the weighted average number of common shares outstanding during the period. Diluted EPS is computed by dividing net income by the weighted average number of common shares outstanding during the period, taking into consideration the effect of any dilutive stock options. Reclassification of Prior Year Statements It is the Company's policy to reclassify prior year consolidated financial statements to conform to the current year presentation. Segment Reporting The Company's operations are exclusively in the financial services industry and include the provision of traditional banking services. Management evaluates the performance of the Company based on only one business segment, that of community banking. The Company operates solely in the geographical region of Upstate New York. In the opinion of management, the Company does not have any other reportable segments as defined by the Financial Accounting Standards Board Statement of Financial Accounting Standards No. 131, "Disclosure about Segments of an Enterprise and Related Information" (Statement 131). (2) Acquisition of Landmark Financial Corporation During the third quarter of 2000, the Company acquired Landmark Financial Corporation of Canajoharie, New York and its wholly owned subsidiary Landmark Community Bank in a purchase business combination. The aggregate cost of the transaction was approximately $3.4 million. At the time of the acquisition, the fair value of Landmark's assets was $26.2 million and the fair value of liabilities was $24.3 million. Goodwill of approximately $1.5 million was recognized as a result of the acquisition. The adoption of Statement of Financial Accounting Standards No. 142, "Goodwill and Other Intangible Assets,"(Statement 142) effective January 1, 2002 did not have a material effect on the Company's consolidated financial statements. Subsequent to the acquisition, Landmark was renamed Trustco Savings Bank. The results of operations of Trustco Savings Bank are included in the Company's consolidated statements of income from the date of acquisition. 299 (3) Balances at Other Banks The Company is required to maintain certain reserves of vault cash and/or deposits with the Federal Reserve Bank. The amount of this reserve requirement, included in cash and due from banks, was approximately $17.4 million and $13.1 million at December 31, 2001 and 2000, respectively. (4) Securities Available for Sale The amortized cost and approximate market value of the securities available for sale are as follows: (dollars in thousands) December 31, 2001 Gross Gross Approximate Amortized Unrealized Unrealized Market Cost Gains Losses Value U.S. Treasuries and agencies........ $155,902 4,939 469 160,372 States and political subdivisions........ 213,341 5,036 1,811 216,566 Mortgage-backed securities.......... 93,626 3,193 198 96,621 Other....... 17,614 4 5 17,613 Total debt securities.......... 480,483 13,172 2,483 491,172 Equity securities..... 69,984 26,173 229 95,928 Total securities available for sale.. $550,467 39,345 2,712 587,100 (dollars in thousands) December 31, 2000 Gross Gross Approximate Amortized Unrealized Unrealized Market Cost Gains Losses Value U.S. Treasuries and agencies........ $184,848 4,721 7 189,562 States and political subdivisions........ 167,389 6,121 315 173,195 Mortgage-backed securities........... 184,944 3,800 142 188,602 Other.................. 650 - - 650 Total debt securities.......... 537,831 14,642 464 552,009 Equity securities...... 32,798 20,477 - 53,275 Total securities available for sale.. $570,629 35,119 464 605,284 300 Federal Home Loan Bank stock and Federal Reserve Board stock included in equity securities at December 31, 2001 and 2000, was $16.2 million and $15.4 million, respectively. The following table distributes the debt securities included in the available for sale portfolio as of December 31, 2001, based on the securities' final maturity (mortgage-backed securities are stated using an estimated average life): (dollars in thousands) Approximate Amortized Market Cost Value Due in one year or less................. $ 11,523 11,666 Due after one year through five years... 48,752 50,157 Due after five years through ten years.. 110,118 113,834 Due after ten years..................... 310,090 315,515 $480,483 491,172 Actual maturities may differ from contractual maturities because of securities prepayments and the right of certain issuers to call or prepay their obligations without penalty. The proceeds from sales and calls of securities, gross realized gains and gross realized losses from sales and calls during 2001, 2000 and 1999 are as follows: (dollars in thousands) December 31, 2001 2000 1999 Proceeds........................... $268,533 224,621 228,600 Gross realized gains............... 6,378 2,223 1,20 Gross realized losses.............. 1,861 7,208 6,650 The amount of securities available for sale that have been pledged to secure short-term borrowings, public deposits, and for other purposes required by law amounted to $256.8 million and $275.3 million at December 31, 2001 and 2000, respectively. There are no securities of a single issuer (excluding issues of the U.S. government and its agencies) that represent 10% or more of shareholders' equity at December 31, 2001 and 2000. (5) Loans and Allowance for Loan Losses A summary of loans by category is as follows: (dollars in thousands) December 31, 2001 2000 Commercial.............................. $ 212,246 199,516 Construction............................ 12,214 17,275 Residential mortgage loans.............. 1,189,686 1,102,388 Home equity lines of credit............. 122,332 130,725 Installment loans....................... 20,979 26,134 Total loans............................. 1,557,457 1,476,038 Less: Unearned income................... 771 990 Allowance for loan losses.......... 57,203 56,298 Net loans............................... $1,499,483 1,418,750 At December 31, 2001 and 2000, loans to executive officers, directors, and to associates of such persons aggregated $3.5 million and $3.7 million, respectively. During 2001, $749 thousand of new loans were made and repayments of loans totalled $979 thousand. In the opinion of management, such loans were made in the ordinary course of business on substantially the same terms, including interest rates and collateral, as those prevailing at the time for comparable transactions. These loans do not involve more than normal risk of collectibility or present other unfavorable features. TrustCo lends primarily in the Capital District region of New York State and in the geographic territory surrounding its borders. Although the loan portfolio is diversified, a portion of its debtors' ability to repay is dependent upon the economic conditions prevailing in New York State. The following table sets forth information with regard to nonperforming loans: 301 (dollars in thousands) December 31, 2001 2000 1999 Loans in nonaccrual status.... $ 1,090 4,395 4,433 Loans contractually past due 3 payments or more and still accruing interest.......... 801 896 509 Restructured loans............ 5,159 6,370 4,979 Total nonperforming loans..... $ 7,050 11,661 9,921 Interest on nonaccrual and restructured loans of $900 thousand in 2001, $1.0 million in 2000, and $1.1 million in 1999 would have been earned in accordance with the original contractual terms of the loans. Approximately $524 thousand, $631 thousand, and $562 thousand of interest on nonaccrual and restructured loans was collected and recognized as income in 2001, 2000, and 1999, respectively. There are no commitments to extend further credit on nonaccrual or restructured loans. Transactions in the allowance for loan losses account are summarized as follows: (dollars in thousands) For the years ended December 31, 2001 2000 1999 Balance at beginning of year.. $56,298 55,820 54,375 Provision for loan losses..... 4,940 4,114 5,063 Allowance of acquired bank.... - 234 - Loans charged off............. (7,028) (5,500) (7,788) Recoveries on loans previously charged off....... 2,993 1,630 4,170 Balance at year end........... $57,203 56,298 55,820 302 The Company identifies impaired loans and measures the impairment in accordance with Statement of Financial Accounting Standards No. 114 'ccounting by Creditors for Impairment of a Loan' (Statement 114), as amended. A loan is considered impaired when it is probable that the borrower will be unable to repay the loan according to the original contractual terms of the loan agreement or the loan is restructured in a troubled debt restructuring subsequent to January 1, 1995. These standards are applicable principally to commercial and commercial real estate loans; however, certain provisions dealing with restructured loans also apply to retail loan products. There were no nonaccrual commercial and commercial real estate loans classified as impaired loans at December 31, 2001 and 2000. Retail loans totalling $5.0 million as of December 31, 2001, and $6.2million as of December 31, 2000, were restructured after the effective date of Statement 114 and, accordingly, are identified as impaired loans. None of the allowance for loan losses has been specifically allocated to these impaired loans because management believes that the collateral values support the loan balances. During 2001, 2000, and 1999, the average balance of impaired loans was $5.1 million, $5.8 million, and $5.0 million, respectively, and there was approximately $438 thousand, $556 thousand, and $433 thousand of interest income recorded on these loans in the accompanying consolidated statements of income. (6) Banks Premises and Equipment A summary of premises and equipment at December 31, 2001 and 2000 follows: (dollars in thousands) 2001 2000 Land.................................... $ 2,959 2,959 Buildings............................... 24,548 22,417 Furniture, fixtures and equipment....... 19,726 18,952 Leasehold improvements.................. 4,328 4,056 51,561 48,348 Accumulated depreciation and amortization.......................... (33,249) (30,968) Total.................................. $ 18,312 17,416 Depreciation and amortization expense approximated $2.5 million, $2.0 million, and $2.2 million for the years 2001, 2000, and 1999, respectively. Occupancy expense of Banks premises included rental expense of $1.7million in 2001, $1.5 million in 2000, and $1.5 million in 1999. 303 (7) Short-Term Borrowings Short-term borrowings consisted of the following: 2001 (dollars in thousands) Securities Trustco Sold Under Short-Term Agreements to Account Repurchase Total Amount outstanding at December 31, 2001 $153,637 64,582 218,219 Maximum amount outstanding at any month end 153,637 80,064 233,701 Average amount outstanding 134,354 71,467 205,821 Weighted average interest rate: For the year 3.64% 2.46 3.23 As of year end 1.68 1.27 1.56 2000 (dollars in thousands) Securities Trustco Sold Under Short-Term Agreements to Account Repurchase Total Amount outstanding at December 31, 2000 $121,817 71,081 192,898 Maximum amount outstanding at any month end 121,817 71,488 193,305 Average amount outstanding 102,597 61,517 164,114 Weighted average interest rate: For the year 5.70% 4.58 5.28 As of year end 5.98 4.49 5.43 The Trustco Short-Term Investment Account balances are immediately withdrawable. All short-term borrowings are collateralized by securities of the Banks pledged for that purpose. Trustco has approximately $250 million of available lines of credit with the Federal Home Loan Bank. (8) Long-Term Debt Long-term debt at December 31, 2001 and 2000, of $624 thousand and $911 thousand consisted of FHLB term loans with interest rates ranging from 5.18% to 6.29% and maturities ranging from January 2002 to October 2008. This debt was acquired as part of the Landmark Financial Corp. acquisition during 2000. The FHLB loans are collateralized with 1-4 family residential mortgages 304 (9) Income Taxes A summary of income tax expense/(benefit) included in the consolidated statements of income follows: For the years ended December 31, (dollars in thousands).... 2001 2000 1999 Current tax expense: Federal..................... $22,129 19,620 18,248 State....................... 1,940 2,514 3,358 Total current tax expense..... 24,069 22,134 21,606 Deferred tax benefit.......... (4,133) (1,297) (1,882) Total income tax expense...... $19,936 20,837 19,724 The tax effects of temporary differences that give rise to significant portions of the deferred tax assets and deferred tax liabilities at December 31, 2001 and 2000, are as follows: December 31, (dollars in thousands) 2001 2000 Deductible/ Deductible/ (taxable) (taxable) temporary temporary differences differences Bond accounting......................... $ (472) (605) Benefits and deferred remuneration.......................... 6,250 5,560 Deferred loan fees, net................. 319 412 Difference in reporting the provision for loan losses, net........ 25,370 24,383 Other income or expense not yet reported for tax purposes..... 10,607 8,851 Depreciable assets...................... 2,033 1,689 Purchase accounting adjustments......... (174) (285) Other items............................. 1,297 1,092 Total 45,230 41,097 Valuation allowance..................... (1,182) (1,182) Net deferred tax asset at end of year.......................... 44,048 39,915 Net deferred tax asset at beginning of year.................... 39,915 38,704 Net increase in deferred tax asset...... 4,133 1,211 Deferred tax asset acquired and purchase accounting tax effect, net............ - 86 Deferred tax benefit.................... $ 4,133 1,297 305 Deferred tax assets are recognized subject to management's judgment that realization is more likely than not. The valuation allowance of $1.2 million at December 31, 2001 and 2000, have been recognized due to tax law restrictions on the deductibility of certain temporary differences. Based primarily on the sufficiency of historical and future taxable income, management believes it is more likely than not that the remaining net deferred tax asset of $44.0 million and $39.9 million at December 31, 2001 and 2000, respectively, will be realized. In addition to the deferred tax items described in the preceding table, the Company also has deferred tax liabilities of $15.0 million at December 31, 2001, and $14.1 million at December 31, 2000, relating to the net unrealized gains on securities available for sale at the respective dates. The effective tax rates differ from the statutory federal income tax rate. The reasons for these differences are as follows: For the years ended December 31, 2001 2000 1999 Statutory federal income tax rate.. 35.0% 35.0 35.0 Increase/(decrease) in taxes resulting from: Tax exempt income............... (5.2) (4.1) (4.0) State income tax, net of federal tax benefit............ 1.1 2.3 3.3 Reduction in the tax rates...... - - 1.5 Change in valuation reserve..... - - (1.5) Other items..................... (0.4) 0.1 (0.2) Effective income tax rate.......... 30.5% 33.3 34.1 (10) Benefit Plans (a) Retirement Plan The Company maintains a trusteed non-contributory pension plan covering employees that have completed one year of employment and 1,000 hours of service. The benefits are based on the sum of (a) a benefit equal to a prior service benefit plus the average of the employees' highest five consecutive years' compensation in the ten years preceding retirement multiplied by a percentage of service after a specified date plus (b) a benefit based upon career average compensation. The amounts contributed to the plan are determined annually on the basis of (a) the maximum amount that can be deducted for federal income tax purposes or (b) the amount certified by a consulting actuary as necessary to avoid an accumulated funding deficiency as defined by the Employee Retirement Income Security Act of 1974. Contributions are intended to provide not only for benefits attributed to service to date but also for those expected to be earned in the future. Assets of the plan are invested primarily in common stock, fixed income common funds, and index funds and are administered by Trustco Bank, National Association's Trust Department. The following tables set forth the plan's funded status and amounts recognized in the Company's consolidated statements of condition at December 31, 2001 and 2000: 306 Change in Projected Benefit Obligation: (dollars in thousands) 2001 2000 Projected benefit obligation at beginning of year.......... $21,538 21,363 Service cost.................... 766 825 Interest cost................... 1,358 1,378 Benefits paid................... (1,275) (1,648) Other........................... (800) (380) Projected benefit obligation at end of year................ $21,587 21,538 Change in Plan Assets and Reconciliation of Funded Status: (dollars in thousands) 2001 2000 Fair value of plan assets at beginning of year..................... $33,898 37,186 Actual return/(loss) on plan assets..... (1,883) (1,640) Benefits paid........................... (1,275) (1,648) Fair value of plan assets at end of year 30,740 33,898 Funded status........................... 9,153 12,360 Unrecognized net actuarial gain......... (5,725) (9,638) Unrecognized prior service cost......... 756 768 Prepaid benefit cost.................... $ 4,184 3,490 Components of Net Periodic Pension Benefit: For the years ended December 31, (dollars in thousands) 2001 2000 1999 Service cost............................ $ 766 825 1,012 Interest cost........................... 1,358 1,378 1,339 Expected return on plan assets.......... (2,413) (2,655) (2,159) Amortization of net actuarial gain...... (428) (649) (368) Amortization of unrecognized prior service cost.................... 23 23 24 Amortization of unrecognized transition asset ..................... - (147) (148) Net periodic pension benefit............ $ (694) (1,225) (300) The weighted average discount rate, the rate of increase in future compensation levels, and the expected long-term rate of return used in determining the actuarial present value of projected benefit obligations, are as follows: 2001 2000 1999 Weighted average discount rate ......... 6.75% 6.75 6.75 Rate of increase in future compensation......................... 6.50 6.50 6.50 Expected long-term rate of return on assets............................. 7.25 7.25 6.50 307 The Company also has a supplementary pension plan under which additional retirement benefits are accrued for eligible executive and senior officers. The expense recorded for this plan was $4.4 million,$3.4 million, and $4.3 million, in 2001, 2000, and 1999, respectively. Effective December 31, 2001, the supplementary pension plan for the chief executive officer was frozen and, other than interest, no additional contributions to the plan will be made. This will reduce the anticipated cost of the plan by approximately $3 million for 2002. Rabbi trusts have been established for certain benefit plans. These rabbi trust accounts are administered by the Company's Trust Department and invest primarily in the Trustco Short-Term Investment Account. These assets are recorded at their market value and are included as other assets in the December 31, 2001 and 2000, consolidated statements of condition. (b) Postretirement Benefits The Company permits retirees under age 65 to participate in the Company's medical plan by paying the same premium as the active employees. At age 65, the Banks provide a Medicare Supplemental program to retirees. Assets of the plan are invested primarily in individual stock, index funds, and tax exempt bonds. The following tables show the plan' funded status and amounts recognized in the Company' consolidated statements of condition at December 31, 2001 and 2000. Change in Accumulated Benefit Obligation: Projected Post- Retirement Benefits (dollars in thousands) 2001 2000 Accumulated benefit obligation at beginning of year..............$6,090 6,570 Service cost........................ 250 253 Retiree contributions............... 121 110 Interest cost....................... 408 368 Benefits paid....................... (206) (218) Other............................... 100 (993) Accumulated benefit obligation at end of year....................$6,763 6,090 Change in Plan Assets and Reconciliation of Funded Status: (dollars in thousands) 2001 2000 Fair value of plan assets at beginning of year....................... $11,655 13,213 Actual return/(loss) on plan assets....... (768) (696) Retiree contributions..................... 121 110 Taxes..................................... (267) (754) Benefits paid............................. (206) (218) Fair value of plan assets at end of year.. 10,535 11,655 Funded status............................. 3,772 5,565 Unrecognized net actuarial gain........... (4,518) (6,416) Accrued benefit cost...................... $ (746) (851) 308 Components of Net Periodic Benefit: For the years ended December 31, (dollars in thousands) 2001 2000 1999 Service cost............................ $ 250 253 262 Interest cost........................... 408 368 369 Expected return on plan assets.......... (502) (568) (454) Amortization of net actuarial gain...... (261) (374) (277) Net periodic benefit.................... $(105) (321) (100) For measurement purposes, a 7.0% annual rate of increase in the per capita cost of covered benefits (i.e., health care cost trend rate) was assumed for 2002 and thereafter. A one percentage point increase in the assumed health care cost in each year would increase the accumulated postretirement benefit obligation, as of December 31, 2001, by approximately $1.1 million, and would increase the aggregate of the service and the interest cost components of net periodic postretirement benefit cost for the year ended December 31, 2001, by approximately $160 thousand. A one percentage point decrease in the assumed health care cost in each year would decrease the accumulated postretirement benefit obligation by approximately $1.4 million as of December 31, 2001, and would decrease the aggregate of the service and the interest cost components of net periodic postretirement benefit cost for the year ended December 31, 2001, by approximately $156 thousand. The weighted average assumptions used to determine the accumulated benefit obligation at December 31, 2001, 2000, and 1999, were: 2001 2000 1999 Discount rate...................... 6.75% 6.75 6.75 After tax return on plan assets.... 4.30 4.30 3.84 (c) Incentive and Bonus Plans The Company provides a profit-sharing plan for substantially all employees. The expense of this plan, which is based on management discretion as defined in the plan, amounted to $1.0 million in 2001 and$1.1 million in both 2000 and 1999. The Company also has an executive incentive plan. The expense of this plan is based on the Company's performance and estimated distributions to participants are accrued during the year and generally paid in the following year. The expense recorded for this plan was $3.9 million, $3.8 million, and $3.3 million in 2001, 2000, and 1999, respectively. The Company has awarded 3.2 million performance bonus units to the executive officers and directors. These units become vested and exercisable only under a change of control as defined in the plan. The units were awarded based upon the stock price at the time of grant and, if exercised under a change of control, allow the holder to receive the increase in value offered in the exchange over the stock price at the date of grant for each unit. 309 (d) Stock Option Plans At December 31, 2001, the Company has stock option plans for officers and directors as described below. TrustCo applies APB Opinion No. 25 and related interpretations in accounting for these plans. Accordingly, no compensation cost has been recognized for these fixed stock option plans. Had compensation cost for the Company's stock-based compensation plans been determined consistent with Statement of Financial Accounting Standards No. 123 "Accounting for Stock-Based Compensation," (Statement 123), the Company's net income and earnings per share would have been reduced to the pro forma amounts indicated as follows: (dollars in thousands except per share data) 2001 2000 1999 Net income: As reported............ $45,510 41,702 38,185 Pro forma............. 44,324 40,566 37,143 Basic earnings per share: As reported............ $ .640 .590 .537 Pro forma................. .623 .574 .523 Diluted earnings per share: As reported................ .618 .571 .516 Pro forma.................. .603 .555 .502 Pro forma net income and earnings per share reflect options granted since 1995. The full impact of calculating compensation cost for all stock options under Statement 123 is not reflected in the pro forma net income and earnings per share amounts presented above because compensation cost is reflected over the options'vesting period and compensation cost for options granted prior to January 1, 1995, is not considered. Under the 1995 TrustCo Bank Corp NY Stock Option Plan, the Company may grant options to its eligible employees for up to approximately 7.9 million shares of common stock. Under the 1993 Directors Stock Option Plan, the Company may grant options to its directors for up to approximately 531 thousand shares of its common stock. Under both plans, the exercise price of each option equals the market price of the Company's stock on the date of grant, and an option's maximum term is ten years. Options vest over five years from the date the options are granted for the employee plan and they are immediately vested under the directors' plan. A summary of the status of TrustCo's stock option plans as of December 31, 2001, 2000 and 1999, and changes during the years ended on those dates are as follows: 310 Outstanding Options Exercisable Options Weighted Weighted Average Average Option Option Shares Price Shares Price Balance, January 1, 1999.... 8,588,153 $ 4.76 6,356,802 $ 4.10 New options awarded - 1999.. 945,588 10.00 210,278 10.00 Exercised options - 1999.... 631,989 3.08 631,989 3.08 Options became exercisable.. - - 904,336 6.01 Balance, December 31, 1999.. 8,901,752 5.44 6,839,427 4.63 New options awarded - 2000.. 831,853 9.47 189,647 9.47 Cancelled options - 2000.... 86,842 8.52 86,842 8.52 Exercised options - 2000.... 352,834 4.38 352,834 4.38 Options became exercisable.. - - 1,080,550 7.51 Balance, December 31, 2000.. 9,293,929 5.81 7,669,948 5.12 New options awarded - 2001.. 876,702 9.75 194,384 9.75 Cancelled options - 2001.... 129,621 9.73 129,621 9.73 Exercised options - 2001.... 1,235,206 3.65 1,235,206 3.65 Options became exercisable.. - - 928,163 8.73 Balance, December 31, 2001.. 8,805,804 $ 6.44 7,427,668 $ 5.85 The fair value of each option as of the grant date, estimated using the Black-Scholes pricing model, and calculated in accordance with Statement 123 was as follows for options granted in the year indicated: Employees' Directors' Plan Plan 2001....................... $1.791 1.800 2000....................... 1.965 1.920 1999....................... 2.049 1.989 The following assumptions were utilized in the calculation of the fair value of the options under Statement 123: Employees' Directors' Plan Plan Expected dividend yield: 2001.................... 5.07% 5.07 2000.................... 4.50 4.50 1999.................... 4.17 4.17 Risk-free interest rate: 2001.................... 4.63 4.56 2000.................... 6.68 6.63 1999.................... 5.96 5.92 Expected volatility rate: 2001.................. 22.90 23.42 2000.................. 20.85 22.18 1999................... 20.91 21.95 Expected lives.......... 7.5 years 6.0 years The following table summarizes information about total stock options outstanding at December 31, 2001: Weighted Average Weighted Range of Remaining Average Exercise Options Contractual Exercise Price Outstanding Life Price Less than $5.00......... 3,149,771 2.7 years $ 3.86 Between $5.01 and $7.50..... 2,252,441 5.5 years 5.51 Greater than $7.51......... 3,403,592 8.4 years 9.45 Total........... 8,805,804 5.6 years $ 6.44 311 The following table summarizes information about the exercisable stock options at December 31, 2001: Average Weighted Range of Remaining Average Exercise Options Contractual Exercise Price Exercisable Life Price Less than $5.00.......... 3,149,771 2.7 years $ 3.86 Between $5.01 and $7.50..... 2,252,441 5.5 years 5.51 Greater than $7.51......... 2,025,456 7.9 years 9.33 Total........... 7,427,668 5.0 years $ 5.85 (11) Commitments and Contingent Liabilities (a) Leases The Banks lease certain banking premises. These leases are accounted for as operating leases with minimum rental commitments in the amounts presented below. The majority of these leases contain options to renew. (dollars in thousands) 2002..................... $1,247 2003..................... 1,206 2004..................... 1,151 2005..................... 1,022 2006..................... 793 2007 and after........... 4,694 $10,113 (b) Litigation Existing litigation arising in the normal course of business is not expected to result in any material loss to the Company. (c) Time Deposits At December 31, 2001, the maturity of total time deposits is as follows: (dollars in thousands) Under 1 year............. $608,042 1 to 2 years............. 223,466 2 to 3 years............. 27,493 3 to 4 years............. 12,302 4 to 5 years............. 4,697 Over 5 years............. 1,301 $877,301 (d) Outsourced Services During the fourth quarter 2001, the Company contracted with Fiserv Solutions, Inc. to perform certain banking functions beginning 2002. The outsourced services include data processing, item processing, back room bank operations, and trust operations. The contract requires Trustco Banks to convert to the Fiserv system during the first half of 2002 after which the monthly billings will commence. The contract is estimated at $5 million annually and can vary based upon volume and nature of transactions processed. The additional cost of the contract will be offset by cost reduction from personnel and equipment as the various responsibilities are assumed under the contract. (12) Earnings Per Share A reconciliation of the component parts of earnings per share for 2001, 2000 and 1999 follows: (dollars in thousands, Weighted except per share data) Average Shares Per share Income Outstanding Amounts For the year ended December 31, 2001: Basic EPS: Income available to common shareholders......... $45,510 71,154 $.640 Effect of Dilutive Securities: Stock Options............... - 2,519 - Diluted EPS................... $45,510 73,673 $.618 For the year ended December 31, 2000: Basic EPS: Income available to common shareholders...... $41,702 70,693 $.590 Effect of Dilutive Securities: Stock Options............... - 2,350 - Diluted EPS................... $41,702 73,043 $.571 For the year ended December 31, 1999: Basic EPS: Income available to common shareholders......... $38,185 71,012 $.537 Effect of Dilutive Securities: Stock Options............... - 2,928 - Diluted EPS................... $38,185 73,940 $.516 The number of antidilutive stock options excluded from diluted Earnings Per Share for 2001 and 2000 was not significant. At December 31, 2001, there were no antidilutive stock options outstanding. 312 (13) Off-Balance Sheet Financial Instruments Loan commitments to extend credit are agreements to lend to a customer as long as there is no violation of any condition established in the contract. Commitments generally have fixed expiration dates or other termination clauses and may require a fee. Commitments sometimes expire without being drawn upon. Therefore, the total commitment amounts do not necessarily represent future cash requirements. These arrangements have credit risk essentially the same as that involved in extending loans to customers and are subject to the Banks' normal credit policies, including obtaining collateral. The Banks'maximum exposure to credit loss for loan commitments, including unused lines of credit, at December 31, 2001 and 2000, was $243.3 million and $224.6 million, respectively. Approximately 60% of these commitments were for variable rate products at the end of 2001. Letters of credit and standby letters of credit are conditional commitments issued by the Banks to guarantee the performance of a customer to a third party. These arrangements have credit risk essentially the same as that involved in extending loans to customers and are subject to the Banks' normal credit 'loss for standby letters of credit at December 31, 2001 and 2000, was $1.1million and $1.4 million, respectively. No losses are anticipated as a result of loan commitments or standby letters of credit. (14) Fair Value of Financial Instruments The fair values shown below represent management' estimates of values at which the various types of financial instruments could be exchanged in transactions between willing, unrelated parties. They do not necessarily represent amounts that would be received or paid in actual transactions. (dollars in thousands) As of December 31, 2001 Carrying Fair Value Value Financial assets: Cash and cash equivalents ............ $ 398,573 398,573 Securities available for sale ........ 587,100 587,100 Loans................................. 1,499,483 1,589,411 Accrued interest receivable........... 14,997 14,997 Financial liabilities: Demand deposits ...................... 195,390 195,390 Interest-bearing deposits ............ 1,897,516 1,914,249 Short-term borrowings ................ 218,219 218,219 Long-term debt ....................... 624 624 Accrued interest payable.............. 2,272 2,272 (dollars in thousands) As of December 31, 2000 Carrying Fair Value Value Financial assets: Cash and cash equivalents ............ $ 345,446 345,446 Securities available for sale ........ 605,284 605,284 Loans................................. 1,418,750 1,475,906 Accrued interest receivable........... 14,987 14,987 Financial liabilities: Demand deposits ...................... 191,260 191,260 Interest-bearing deposits ............ 1,819,731 1,822,667 Short-term borrowings ................ 192,898 192,898 Long-term debt........................ 911 911 Accrued interest payable........... 3,206 3,206 The specific estimation methods and assumptions used can have a substantial impact on the resulting fair values of financial instruments. Following is a brief summary of the significant methods and assumptions used in estimating fair values: 313 Cash and Cash Equivalents The carrying values of these financial instruments approximates fair values. Securities Fair values for all securities portfolios are based upon quoted market prices, where available. The carrying value of certain local, unrated municipal obligations was used as an approximation of fair value. Loans The fair values of all loans are estimated using discounted cash flow analyses with discount rates equal to the interest rates currently being offered for loans with similar terms to borrowers of similar credit quality. Deposit Liabilities The fair values disclosed for noninterest bearing deposits, interest bearing checking accounts, savings accounts, and money market accounts are, by definition, equal to the amount payable on demand at the balance sheet date. The carrying value of all variable rate certificates of deposit approximates fair value. The fair value of fixed rate certificates of deposit is estimated using discounted cash flow analyses with discount rates equal to the interest rates currently being offered on certificates of similar size and remaining maturity. Short-Term Borrowings, Long-Term Debt and Other Financial Instruments The fair value of all short-term borrowings, long-term debt, and other financial instruments approximates the carrying value. Financial Instruments with Off-Balance Sheet Risk The Company is a party to financial instruments with off-balance sheet risk. Such financial instruments consist of commitments to extend financing and standby letters of credit. If the commitments are exercised by the prospective borrowers, these financial instruments will become interest earning assets of the Company. If the commitments expire, the Company retains any fees paid by the prospective borrower. The fair value of commitments is estimated based upon fees currently charged to enter into similar agreements, taking into consideration the remaining terms of the agreements and the present credit worthiness of the borrower . For fixed rate commitments, the fair value estimation takes into consideration an interest rate risk factor. The fair value of these off-balance sheet items approximates the recorded amounts of the related fees, which are considered to be immaterial. The Company does not engage in activities involving interest rate swaps, forward placement contracts, or any other instruments commonly referred to as derivatives. 314 (15)Regulatory Capital Requirements Office of the Comptroller of the Currency (OCC) and the Office of Thrift Supervision (OTS) capital regulations require banks to maintain minimum levels of regulatory capital. Under the regulations in effect at December 31, 2001 and 2000, Trustco Bank was required to maintain a minimum leverage ratio of Tier 1 (leverage) capital to total adjusted quarterly average assets of 4.00% and minimum ratios of Tier 1 capital and total capital to risk weighted assets of 4.00% and 8.00%, respectively. The Federal Reserve Board has adopted similar requirements for the consolidated capital of bank holding companies. The regulations establish a framework for the classification of banks into five categories: well capitalized, adequately capitalized, under capitalized, significantly under capitalized and critically under capitalized. Generally, an institution is considered well capitalized if it has a Tier 1 (leverage) capital ratio of at least 5.0% (based on total adjusted quarterly average assets), a Tier 1 risk-based capital ratio of at least 6.0%, and a total risk-based capital ratio of at least 10.0%. The foregoing capital ratios are based on specific quantitative measures of assets, liabilities and certain off-balance sheet items as calculated under regulatory accounting practices. Capital amounts and classifications are also subject to qualitative judgments by the regulator about capital components, risk weighting and other factors. Management believes that as of December 31, 2001 and 2000, Trustco Banks and the Company met all capital adequacy requirements to which they were subject. Further,the most recent regulator notification categorized the Banks as well-capitalized institutions. There have been no conditions or events since that notification that management believes have changed the Company's capital classification. Under its prompt corrective action regulations, the regulators are required to take certain supervisory actions (and may take additional discretionary actions) with respect to an undercapitalized institution. Such actions could have a direct material effect on an institution's financial statements. As stated above, the Company has been classified as well capitalized for regulatory purposes, and therefore, these regulations do not apply. The following is a summary of actual capital amounts and ratios as of December 31, 2001 and 2000, for the Company and its principal subsidiary Trustco Bank, National Association: (dollars in thousands) As of December 31, 2001 Amount Ratio Tier 1 (leverage) capital: Trustco Bank, NA............... $ 150,923 6.07% TrustCo Bank Corp NY........... 183,170 7.72 Tier 1 risk-based capital: Trustco Bank, NA............... 150,923 11.47 TrustCo Bank Corp NY........... 183,170 13.58 Total risk-based capital: Trustco Bank, NA............... 167,870 12.75 TrustCo Bank Corp NY........... 200,531 14.86 (dollars in thousands) As of December 31, 2000 Amount Ratio Tier 1 (leverage) capital: Trustco Bank, NA............... $145,325 6.17% TrustCo Bank Corp NY........... 174,267 7.31 Tier 1 risk-based capital: Trustco Bank, NA............... 145,325 12.04 TrustCo Bank Corp NY........... 174,267 14.03 Total risk-based capital: Trustco Bank, NA............... 160,922 13.33 TrustCo Bank Corp NY........... 190,301 15.32 315 (16)Parent Company Only The following statements pertain to TrustCo Bank Corp NY (Parent Company): Statements of Income (dollars in thousands) Years Ended December 31, Income: 2001 2000 1999 Dividends and interest from subsidiaries........... $38,220 44,361 38,654 Gain on sale of securities.... 2,445 1,872 1,173 Income from other investments. 1,155 932 689 Total income.............. 41,820 47,165 40,516 Expense: Operating supplies............ 18 92 57 Professional services ........ 188 262 37 Miscellaneous expense......... 372 2,525 312 Total expense............ 578 2,879 406 Income before income taxes and undistributed net income of subsidiaries.... 41,242 44,286 40,110 Income tax expense............. 1,154 177 523 Income before equity in undistributed net income of subsidiaries........ 40,088 44,109 39,587 (Distributions in excess of)/equity in undistributed net income of subsidiaries.................. 5,422 (2,407) (1,402) Net income..................... $45,510 41,702 38,185 Statements of Condition (dollars in thousands) December 31, Assets: 2001 2000 Cash in subsidiary banks...... $ 14,762 18,228 Investments in subsidiaries... 161,168 156,740 Securities available for sale. 48,363 37,915 Other assets.................. 245 220 Total assets.............. $224,538 213,103 Liabilities and shareholders' equity: Accrued expenses and other liabilities............ $18,711 17,260 Total liabilities........ 18,711 17,260 Shareholders' equity.......... 205,827 195,843 Total liabilities and shareholders' equity.................. $224,538 213,103 Statements of Cash Flows (dollars in thousands) Years Ended December 31, 2001 2000 1999 Increase/(decrease) in cash and cash equivalents: Cash flows from operating activities: Net income............................. $ 45,510 41,702 38,185 Adjustments to reconcile net income to net cash provided by operating activities: Distributions in excess of/(equity in undistributed net income) of subsidiaries................. (5,422) 2,407 1,402 Gain on sales of securities......... (2,445) (1,872) (1,173) Net change in other assets and accrued expenses................ (2,204) 1,096 (733) Total adjustments...................... (10,071) 1,631 (504) Net cash provided by operating activities.......................... 35,439 43,333 37,681 Cash flows from investing activities: Proceeds from sale of securities available for sale.................. 5,402 5,488 3,715 Purchase of securities available for sale............................ (8,136) (9,716) (2,385) Investment in subsidiary............... (1,000) (400) - Purchase of Landmark Financial Corp... - (3,442) - Net cash provided by/(used in) investing activities.............. (3,734) (8,070) 1,330 Cash flows from financing activities: Proceeds from exercise of stock options.............................. 7,366 1,793 2,580 Dividends paid........................ (37,009) (32,089) (29,570) Payments to acquire treasury stock.... (12,238) (9,704) (15,961) Proceeds from sale of treasury stock................................ 6,710 5,975 6,992 Net cash used in financing activities...................... (35,171) (34,025) (35,959) Net increase/(decrease) in cash and cash equivalents.................. (3,466) 1,238 3,052 Cash and cash equivalents at beginning of year................... 18,228 16,990 13,938 Cash and cash equivalents at end of year......................... $ 14,762 18,228 16,990 Supplemental disclosure of cash flow information: Increase in dividends payable......... $ 1,484 1,181 657 Change in unrealized (gain)/loss on available for sale securities - gross................................ (5,269) (10,749) 8,666 Change in deferred tax effect on unrealized (gain)/loss on securities available for sale.................... 2,152 4,391 (3,540) 316 TrustCo Bank Corp NY Officers and Board of Directors Officers CHAIRMAN, PRESIDENT, AND CHIEF EXECUTIVE OFFICER Robert A. McCormick VICE PRESIDENT AND CHIEF FINANCIAL OFFICER Robert T. Cushing VICE PRESIDENTS Robert J. McCormick Nancy A. McNamara SECRETARY Henry C. Collins ASSISTANT SECRETARY William M. McCartan Board of Directors Barton A. Andreoli President Towne Construction and Paving Corp. Robert T. Cushing Senior Vice President and Chief Financial Officer Trustco Bank Joseph Lucarelli President Bellevue Builders Supply, Inc. Anthony J. Marinello, M.D., Ph.D. Physician Robert A. McCormick Chairman, President, and Chief Executive Officer Trustco Bank Nancy A. McNamara Senior Vice President Trustco Bank James H. Murphy, D.D.S. Orthodontist Richard J. Murray, Jr. Chief Executive Officer R.J. Murray Co., Inc. William D. Powers Partner Powers, Crane & Co., LLC William J. Purdy President Welbourne & Purdy Realty, Inc. Directors of TrustCo Bank Corp NY are also Directors of Trustco Banks HONORARY DIRECTORS Lionel O. Barthold M. Norman Brickman Caryl P. Haskins, Ph.D. Bernard J. King William H. Milton, III John S. Morris, Ph.D. Daniel J. Rourke, M.D. Anthony M. Salerno Edwin O. Salisbury William F. Terry Harry E. Whittingham, Jr. 317 Trustco Bank Officers CHAIRMAN, PRESIDENT AND CHIEF EXECUTIVE OFFICER Robert A. McCormick SENIOR VICE PRESIDENT AND CHIEF FINANCIAL OFFICER Robert T. Cushing SENIOR VICE PRESIDENT Robert J. McCormick SENIOR VICE PRESIDENT Nancy A. McNamara ADMINISTRATIVE VICE PRESIDENT, GENERAL COUNSEL AND SECRETARY Henry C. Collins AUDITOR John C. Fay PERSONNEL ANDQUALITY CONTROL Vice President Cheri J. Parvis OPERATIONS,ACCOUNTING/FINANCE, DATA PROCESSING,PURCHASING Senior Vice President and Chief Financial Officer Robert T. Cushing ACCOUNTING/FINANCE Vice Presidents Linda C. Christensen Daniel R. Saullo OPERATIONS Vice President Deborah K. Appel DATAPROCESSING Vice President Karen A. DeFeo PURCHASING Vice President George W. Wickswat BRANCH ADMINISTRATION,RETAIL LENDING,MARKETING/COMMUNITY/RELATIONS, FACILITIES Senior Vice President Robert J. McCormick BRANCH ADMINISTRATION Administrative Vice President Scot R. Salvador Vice President Thomas M. Poitras Officer Mary Jean Riley 318 RETAIL LENDING Officers Robert O. Breton, Esq. Steven J. Fligg Michael J. Lofrumento MARKETING/COMMUNITY RELATIONS Vice President Robert M. Leonard FACILITIES Vice President George W. Wickswat COMMERCIAL LENDING, TRUST DEPARTMENT,COMPLIANCE,MUNICIPAL ACCOUNTS Senior Vice President Nancy A. McNamara COMMERCIAL LENDING Vice President Eric W. Schreck Officers Patrick M. Canavan Paul R. Steenburgh TRUSTDEPARTMENT Administrative Vice President William M. McCartan Vice Presidents Philip M. Cioppa Patrick J. LaPorta Senior Investment Officer Michael J. Barringer Officer Richard W. Provost MUNICIPAL ACCOUNTS Officer Michael V. Pitnell COMPLIANCE Administrative Vice President Donald J. Csaposs TRUSTCO SAVINGS BANK OFFICERS CHAIRMAN Robert A. McCormick PRESIDENT ANDCHIEF EXECUTIVEOFFICER Robert T. Cushing ADMINISTRATIVEVICE PRESIDENT Robert J. McCormick VICE PRESIDENT AND CHIEF FINANCIAL OFFICER Linda C. Christensen VICE PRESIDENT AND CHIEF LENDING OFFICER Donald J. Csaposs SECRETARY Henry C. Collins AUDITOR John C. Fay 319 Branch Locations Altamont Ave. Office 1400 Altamont Ave. Schenectady Telephone: 356-1317 Altamont Ave. West Office 1900 Altamont Ave. Rotterdam Telephone: 355-1900 Brandywine Office State St. at Brandywine Ave. Schenectady Telephone: 346-4295 Canajoharie Office Trustco Savings Bank Branch 211 Erie Blvd. Canajoharie Telephone: 673-2012 Central Avenue Office 163 Central Ave. Albany Telephone: 426-7291 Clifton Country Road Office 7 Clifton Country Road Clifton Park Telephone: 371-5002 Clifton Park Office 1018 Route 146Clifton Park Telephone: 371-8451 Cobleskill Office RR #3, Rt. 7CobleskillTelephone: 254-0290 Colonie Office 1892 Central Ave. Colonie Plaza, Colonie Telephone: 456-0041 Delmar Office 167 Delaware Ave. Delmar Telephone: 439-9941 East Greenbush Office 501 Columbia Turnpike Rensselaer Telephone: 479-7233 Exit 8/Crescent Rd. Office CVS Plaza Clifton Park Telephone: 383-0039 Freemans Bridge Road Office Trustco Center Glenville Telephone: 344-7510 Glens Falls Office 3 Warren Street Glens Falls Telephone: 798-8131 Greenwich Office 131 Main St. Greenwich Telephone: 692-2233 Guilderland Office 3900 Carman Road Schenectady Telephone: 355-4890 Halfmoon Office Country Dollar Plaza Halfmoon Telephone: 371-0593 Hoosick Falls Office 47 Main St. Hoosick Falls Telephone: 686-5352 Hudson Office 507 Warren St. Hudson Telephone: 828-9434 Hudson Falls Office 3376 Burgoyne Avenue Hudson Falls Telephone: 747-0886 320 Latham Office 1 Johnson Road Latham Telephone: 785-0761 Loudon Plaza Office 372 Northern Blvd. Albany Telephone: 462-6668 Madison Avenue Office 1084 Madison Ave. Albany Telephone: 489-4711 Malta 4 Corners Office 2471 Route 9MaltaTelephone: 899-1056 Malta Mall Office 43 Round Lake Road Ballston Lake Telephone: 899-1558 Mayfair Office 286 Saratoga Road Glenville Telephone: 399-9121 Mechanicville Office 9 Price Chopper Plaza Mechanicville Telephone: 664-1059 Milton Office 2 Trieble Ave. Ballston Spa Telephone: 885-0498 Mont Pleasant Office Crane St. at Main Ave. Schenectady Telephone: 346-1267 New Scotland Office 301 New Scotland Ave. Albany Telephone: 438-7838 Newton Plaza Office 588 New Loudon Road Latham Telephone: 786-3687 Niskayuna-Woodlawn Office 3461 State St. Schenectady Telephone: 377-2264 Route 7 Office 1156 Troy-Schenectady Road Latham Telephone: 785-4744 Queensbury Office 118 Quaker Road Suite 9, Queensbury Telephone: 798-7226 321 Rotterdam Office Curry Road Shopping Ctr. Rotterdam Telephone: 355-8330 Rotterdam Square Office 93 W. Campbell Road Rotterdam Telephone: 377-2393 Route 2 Office - Latham 201 Troy-Schenectady Road Latham Telephone: 786-3687 Route 9 Office - Latham 754 New Loudon Rd. Latham Telephone: 786-8816 Sheridan Plaza Office 1350 Gerling St. Schenectady Telephone: 377-8517 Shoppers' World Office Old Rte. 146 and Plank Rd. Clifton Park Telephone: 383-6850 South Glens Falls Office Glengate Shopping Plaza133 Saratoga Road, Suite 1South Glens Falls Telephone: 793-7668 State Farm Road Office 2050 Western Ave. Guilderland Telephone: 452-6913 State Street Albany Office 112 State St. Albany Telephone: 436-9043 State Street Schenectady Office 320 State St. Schenectady Telephone: 377-3311 Stuyvesant Plaza Office Western Ave. at Fuller Road Albany Telephone: 489-2616 Tanners Main Office 345 Main Street Catskill Telephone: 943-2500 Tanners West Side Office 238 West Bridge St. Catskill Telephone: 943-5090 Troy Office 5th Ave. and State St. Troy Telephone: 274-5420 Union Street East Office 1700 Union St. Schenectady Telephone: 382-7511 Upper New Scotland Office 583 New Scotland Ave. Albany Telephone: 438-6611 Upper Union Street Office 1620 Union St. Schenectady Telephone: 374-4056 Ushers Road Office 308 Ushers Road Ballston Lake Telephone: 877-8069 West Sand Lake Office 3707 NYRt. 43 West Sand Lake Telephone: 674-3327 Wilton Mall Office Route 50 Saratoga Springs Telephone: 583-1716 Wolf Road Office 34 Wolf Road Albany Telephone: 458-7761 Wynantskill Office 134-136 Main Street, Rt. 66 Wynantskill Telephone: 286-2674 322 General Information ANNUAL MEETING Monday, May 20, 2002 10:00 AM TrustCo Bank Corp NY 192 Erie Boulevard Schenectady, NY 12305-1808 CORPORATE HEADQUARTERS 5 Sarnowski Drive Glenville, NY 12302(518-377-3311) DIVIDEND REINVESTMENT PLAN A Dividend Reinvestment Plan is available to shareholders of TrustCo Bank Corp NY. It provides for the reinvestment of cash dividends and optional cash payments to purchase additional shares of TrustCo stock. The Plan is free of administrative charges, and provides a convenient method of acquiring additional shares. Trustco Bank acts as administrator for this service, and is the agent for shareholders in these transactions. Shareholders who want additional information may contact the TrustCo Shareholder Services Department (518-381-3601). DIRECT DEPOSIT OF DIVIDENDS Electronic deposit of dividends, which offers safety and convenience, is available to TrustCo shareholders who wish to have dividends deposited directly to personal checking, savings or other accounts. Electing direct deposit will not affect the mailing of annual and quarterly reports and proxy materials. If you would like to arrange direct deposit, please write the TrustCo Shareholder Services Department at the corporate headquarters address listed on this page. DUPLICATE MAILING NOTIFICATION If you are a shareholder of record and are currently receiving multiple copies of TrustCo's annual and quarterly reports, please contact the TrustCo Shareholder Services Department at (518) 381-3601, or at the corporate headquarters address listed on this page. EQUAL OPPORTUNITY AT TRUSTCO Trustco Bank is an Affirmative Action Equal Opportunity Employer. FORM 10-K TrustCo Bank Corp NY will provide, without charge, a copy of its Form 10-K upon written request. Requests and related inquiries should be directed to Henry C. Collins, Secretary, TrustCo Bank Corp NY, P.O. Box 380, Schenectady, New York 12301-0380. NASDAQ SYMBOL: TRST The Corporation's common stock trades on The Nasdaq Stock MarketSM under the symbol TRST. SUBSIDIARIES: Trustco Bank, National Association Trustco Financial Corp Schenectady, New York and its Subsidiary Member FDIC Trustco Savings Bank Canajoharie, NY. Member FDIC ORE Subsidiary Corp. Trustco Realty Corp. Schenectady, New York Schenectady, New York TRANSFER AGENT Trustco Bank Securities Department P.O. Box 380 Schenectady, New York 12301-0380 Trustco Bank is a registered service mark with the U.S. Patent & Trademark Office. 323 Exhibits Exhibit 21 LIST OF SUBSIDIARIES OF TRUSTCO Trustco Bank, National Association. Nationally chartered banking association ORE Subsidiary Corp. New York corporation Trustco Realty Corp. New York corporation (Subsidiary of Trustco Bank, National Association) Trustco Financial Corp Delaware corporation Trustco Savings Bank Federally chartered (Subsidiary of Trustco Financial Corp).......... savings bank Each subsidiary does business under its own name. The activities of each are described in Part I, Item 1 of Form 10-K. 324 Exhibits Exhibit 23 KPMG, LLP 515 Broadway Albany, NY 12207 CONSENT OF INDEPENDENT CERTIFIED PUBLIC ACCOUNTANTS The Board of Directors TrustCo Bank Corp NY: We consent to incorporation by reference in the Registration Statements, Form S-8 (No. 33-43153), Form S-8 (No. 33-67176), Form S-8 (No. 333-78811), and Form S-3 (No. 333-75035), of TrustCo Bank Corp NY and subsidiaries, of our report dated January 18, 2002, relating to the consolidated statements of condition of TrustCo Bank Corp NY and subsidiaries as of December 31, 2001 and 2000, and the related consolidated statements of income, changes in shareholders' equity, and cash flows for each of the years in the three-year period ended December 31, 2001, which report appears in the December 31, 2001 Annual Report on Form 10-K of TrustCo Bank Corp NY. /s/ KPMG LLP March 25, 2002 325 Exhibits Exhibit 24 POWER OF ATTORNEY The undersigned persons do hereby appoint Henry C. Collins or Robert T. Cushing as a true and lawful Attorney In Fact for the sole purpose of affixing their signatures to the 2001 Annual Report (Form 10-K) of TrustCo Bank Corp NY to the Securities and Exchange Commission. /s/Barton A. Andreoli /s/Robert T. Cushing __________________________ _____________________ Barton A. Andreoli Robert T. Cushing /s/Joseph Lucarelli /s/Anthony J. Marinello __________________________ _____________________ Joseph Lucarelli Dr. Anthony J. Marinello /s/Robert A. McCormick /s/Nancy A. McNamara __________________________ _____________________ Robert A. McCormick Nancy A. McNamara /s/James H. Murphy /s/Richard J. Murray, Jr. __________________________ __________________________ Dr. James H.Murphy Richard J. Murray, Jr. /s/William D. Powers /s/ William J. Purdy _____________________ __________________________ William D. Powers William J.Purdy Sworn to before me this 19th day of February 2002. /s/Joan Clark ------------------------- Notary Public Joan Clark Notary Public, State of New York Qualified in Albany County No. 01CL4822282 Commission Expires Nov. 30, 2002 326