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STOCK-BASED COMPENSATION (Tables)
 9 Months Ended
Sep. 30, 2023
Share-Based Payment Arrangement [Abstract]  
Schedule of Stock Compensation Expense
Table 12.1: Details of Stock Compensation Expense by Department
For the Three Months EndedFor the Nine Months Ended
September 30, 2023September 30, 2022September 30, 2023September 30, 2022
(in thousands)
Cost of sales – services$73 $929 $624 $2,798 
Sales and marketing24 611 125 3,699 
Research and development328 897 1,945 2,884 
General and administrative (1)
4,793 13,399 19,768 39,462 
Total$5,218 $15,836 $22,462 $48,843 
(1) During the three and nine months ended September 30, 2023, the stock-based compensation expense related to stock options was $0.1 million and $0.2 million, respectively, and is recorded as part of selling, general and administrative expenses. There was no similar expense in 2022.
Schedule of Restricted Stock Unit Activity
Table 12.2: Restricted Stock Unit Activity
Service-BasedPerformance-BasedTotal SharesWeighted-Average Grant Date Fair Value
Unvested outstanding units as of December 31, 20223,570,082 336,785 3,906,867 $19.53 
Granted1,743,689 — 1,743,689 1.99 
Vested(1,807,929)— (1,807,929)25.96 
Forfeited(396,694)(71,177)(467,871)14.39 
Unvested outstanding units as of September 30, 20233,109,148 265,608 3,374,756 $8.34 
Schedule of Stock Options Fair Value and Weighted-Average Assumptions
Table 12.3: Stock Options Fair Value and Weighted-Average Assumptions
For the Nine Months Ended
September 30, 2023September 30, 2022
Weighted-average fair value of underlying stock options$1.06$—
Expected term (in years)
5.5 - 10.0
0
Risk-free interest rate3.5%—%
Expected volatility
30.7% - 35.1%
—%
Expected dividend yield—%—%
Schedule of Stock Option Activity
Table 12.4: Stock Option Activity
Stock Options OutstandingWeighted-Average Exercise Price
Weighted-Average Remaining Contractual Term
(in years)
Aggregate Intrinsic Value
Outstanding option balance as of December 31, 2022— $— 0.0$— 
Granted400,000 1.80 
Exercised— — 
Forfeited, cancelled, or expired— — 
Outstanding option balance as of September 30, 2023400,000 $1.80 9.6$236,000 
Exercisable stock option as of September 30, 2023— $— 0.0$—