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Share-Based Compensation Plans - Restricted share unit activity (Details) - Restricted share units (RSUs) - USD ($)
$ / shares in Units, shares in Thousands, $ in Millions
6 Months Ended 12 Months Ended
Jun. 30, 2017
Jun. 30, 2016
Dec. 31, 2016
Non-vested share awards (in shares)      
Non-vested at beginning of period (in shares) 6,195 7,167 7,167
Granted (in shares) 1,497 2,025  
Vested (in shares) (2,172) (2,581)  
Forfeited (in shares) (522) (213)  
Non-vested at end of period (in shares) 4,998 6,398 6,195
Weighted Average Fair value      
Non-vested at beginning of period (in dollars per share) $ 89 $ 77 $ 77
Granted (in dollars per share) 121 101  
Vested (in dollars per share) 82 70  
Forfeited (in dollars per share) 92 79  
Non-vested at end of period (in dollars per share) $ 101 $ 87 $ 89
Unamortized deferred compensation expense $ 409    
Remaining weighted-average amortization period (in years) 2 years 1 month 6 days    
Minimum      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Award vesting period 3 years    
Maximum      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Award vesting period 5 years