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Share-Based Compensation Plans - Restricted share unit activity (Details) - Restricted share units (RSUs) - USD ($)
$ / shares in Units, shares in Thousands, $ in Millions
3 Months Ended 12 Months Ended
Mar. 31, 2017
Mar. 31, 2016
Dec. 31, 2016
Non-vested share awards (in shares)      
Non-vested at beginning of period (in shares) 6,195 7,167 7,167
Granted (in shares) 614 851  
Vested (in shares) (960) (1,379)  
Forfeited (in shares) (50) (94)  
Non-vested at end of period (in shares) 5,799 6,545 6,195
Weighted Average Fair value      
Non-vested at beginning of period (in dollars per share) $ 89 $ 77 $ 77
Granted (in dollars per share) 119 99  
Vested (in dollars per share) 90 73  
Forfeited (in dollars per share) 91 78  
Non-vested at end of period (in dollars per share) $ 92 $ 81 $ 89
Unamortized deferred compensation expense $ 392    
Remaining weighted-average amortization period (in years) 2 years    
Minimum      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Award vesting period 3 years    
Maximum      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Award vesting period 5 years