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Consolidated Statements of Operations - USD ($)
shares in Thousands, $ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Income Statement [Abstract]      
Service revenues $ 5,109,000 $ 6,074,432 $ 5,800,271
Costs of services 3,096,389 3,549,303 3,389,259
Gross margin 2,012,611 2,525,129 2,411,012
Selling, general and administrative expenses 1,666,041 1,958,295 1,810,601
(Income) loss from investments held in employee deferred compensation trusts (which is completely offset by related costs and expenses - Notes A & I) (75,188) (54,917) 11,486
Amortization of intangible assets 1,219 1,361 1,705
Interest income, net (1,343) (5,125) (4,382)
Income before income taxes 421,882 625,515 591,602
Provision for income taxes 115,606 171,082 157,314
Net income $ 306,276 $ 454,433 $ 434,288
Net income per share:      
Basic (usd per share) $ 2.72 $ 3.93 $ 3.60
Diluted (usd per share) $ 2.70 $ 3.90 $ 3.57
Shares:      
Basic (in shares) 112,729 115,656 120,513
Diluted (in shares) 113,318 116,411 121,602
Dividends declared per share (usd per share) $ 1.36 $ 1.24 $ 1.12