Restructuring Charges (Tables)

12 Months Ended

Dec. 31, 2013

Restructuring Charges [Abstract]

Company Recorded Restructuring Charges

	Total									Agent Conversions								Severance and Related Costs									Contractual Obligations and Other
	2013			2012			2011			2013			2012			2011		2013			2012			2011			2013			2012			2011
January 1 Balance	$	40		$	28		$	3		$	5		$	9		$	—	$	20		$	10		$	1		$	15		$	9		$	2
Charges to earnings	50			75			76			3			3			6		22			40			38			25			32			32
Cash paid	(54		)	(59		)	(29		)	(6		)	(7		)	—		(30		)	(32		)	(29		)	(18		)	(20		)	—
Other adjustments	(16		)	(4		)	(22		)	—			—			3		(2		)	2			—			(14		)	(6		)	(25		)
December 31 Balance	$	20		$	40		$	28		$	2		$	5		$	9	$	10		$	20		$	10		$	8		$	15		$	9