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Restructuring Charges
 12 Months Ended
Dec. 31, 2013
Restructuring Charges [Abstract]  
Restructuring Charges
RESTRUCTURING CHARGES
In 2013, 2012 and 2011 we recorded $50 ($2 in cost of sales and $48 in selling, general and administrative expense), $75 and $76, respectively, in restructuring charges related to focused reductions of our global workforce and other restructuring initiatives. The targeted reductions and other restructuring activities were initiated to provide efficiencies and realign resources as well as to allow for continued investment in strategic areas and drive growth.
For the years ended December 31, 2013 and 2012 we recorded $22 and $40, respectively, in severance and related costs and $25 and $32, respectively, in contractual and other obligations, as certain of our restructuring actions resulted in the discontinued use of specific assets and the exit of certain lease and other commitments. In both 2013 and 2012 we also recorded $3 in agent conversion expense. Our current restructuring actions were completed at the end of 2013, and we expect that the related cash payments will be substantially completed by the end of the first quarter of 2014.
A summary of our restructuring liability balance and full-year restructuring activity is as follows: 
 
 
Total
 
Agent Conversions
 
Severance and Related Costs
 
Contractual Obligations and Other
 
 
2013
2012
2011
 
2013
2012
2011
 
2013
2012
2011
 
2013
2012
2011
January 1 Balance
 
$
40

$
28

$
3

 
$
5

$
9

$
—

 
$
20

$
10

$
1

 
$
15

$
9

$
2

Charges to earnings
 
50

75

76

 
3

3

6

 
22

40

38

 
25

32

32

Cash paid
 
(54
)
(59
)
(29
)
 
(6
)
(7
)
—

 
(30
)
(32
)
(29
)
 
(18
)
(20
)
—

Other adjustments
 
(16
)
(4
)
(22
)
 
—

—

3

 
(2
)
2

—

 
(14
)
(6
)
(25
)
December 31 Balance
 
$
20

$
40

$
28

 
$
2

$
5

$
9

 
$
10

$
20

$
10

 
$
8

$
15

$
9