Restructuring charges (restructuring accruals by company initiative and segment) (Details) (USD $) In Thousands	9 Months Ended
Sep. 30, 2011
Restructuring Cost and Reserve [Line Items]
Balance, beginning	$ 6,798
Restructuring charges	5,886
Restructuring reversals	(1,114)
Inter-segment transfer	0
Payments	(5,734)
Balance, end of period	5,836
Components of restructuring accruals [Abstract]
Restructuring charges, cumulative amount	54,086
Restructuring reversals, cumulative amount	(8,861)
Inter-segment transfer, cumulative amount	0
Payments, cumulative amount	(39,389)
Balance, end of period	5,836
Fiscal 2008 initiatives [Member]
Restructuring Cost and Reserve [Line Items]
Balance, beginning	117
Restructuring charges	0
Restructuring reversals	(11)
Payments	(106)
Balance, end of period	0
Components of restructuring accruals [Abstract]
Restructuring charges, cumulative amount	27,545
Restructuring reversals, cumulative amount	(5,881)
Payments, cumulative amount	(21,664)
Balance, end of period	0
Fiscal 2009 initiatives [Member]
Restructuring Cost and Reserve [Line Items]
Balance, beginning	652
Restructuring charges	4
Restructuring reversals	(56)
Payments	(378)
Balance, end of period	222
Components of restructuring accruals [Abstract]
Restructuring charges, cumulative amount	11,019
Restructuring reversals, cumulative amount	(1,669)
Payments, cumulative amount	(9,128)
Balance, end of period	222
Fiscal 2010 initiatives [Member]
Restructuring Cost and Reserve [Line Items]
Balance, beginning	6,029
Restructuring charges	75
Restructuring reversals	(990)
Payments	(3,655)
Balance, end of period	1,459
Components of restructuring accruals [Abstract]
Restructuring charges, cumulative amount	9,715
Restructuring reversals, cumulative amount	(1,254)
Payments, cumulative amount	(7,002)
Balance, end of period	1,459
Fiscal 2011 initiatives [Member]
Restructuring Cost and Reserve [Line Items]
Balance, beginning	0
Restructuring charges	5,807
Restructuring reversals	(57)
Payments	(1,595)
Balance, end of period	4,155
Components of restructuring accruals [Abstract]
Restructuring charges, cumulative amount	5,807
Restructuring reversals, cumulative amount	(57)
Payments, cumulative amount	(1,595)
Balance, end of period	4,155
Small Business Services [Member] \| Employee Severance Benefits [Member]
Restructuring Cost and Reserve [Line Items]
Balance, beginning	1,248
Restructuring charges	1,209
Restructuring reversals	(687)
Inter-segment transfer	125
Payments	(1,003)
Balance, end of period	892
Components of restructuring accruals [Abstract]
Restructuring charges, cumulative amount	15,219
Restructuring reversals, cumulative amount	(2,454)
Inter-segment transfer, cumulative amount	914
Payments, cumulative amount	(12,787)
Balance, end of period	892
Financial Services [Member] \| Employee Severance Benefits [Member]
Restructuring Cost and Reserve [Line Items]
Balance, beginning	1,954
Restructuring charges	2,235
Restructuring reversals	(222)
Inter-segment transfer	234
Payments	(2,045)
Balance, end of period	2,156
Components of restructuring accruals [Abstract]
Restructuring charges, cumulative amount	8,936
Restructuring reversals, cumulative amount	(1,056)
Inter-segment transfer, cumulative amount	619
Payments, cumulative amount	(6,343)
Balance, end of period	2,156
Direct Checks [Member] \| Employee Severance Benefits [Member]
Restructuring Cost and Reserve [Line Items]
Balance, beginning	252
Restructuring charges	79
Restructuring reversals	(32)
Inter-segment transfer	2
Payments	(216)
Balance, end of period	85
Components of restructuring accruals [Abstract]
Restructuring charges, cumulative amount	2,898
Restructuring reversals, cumulative amount	(157)
Inter-segment transfer, cumulative amount	63
Payments, cumulative amount	(2,719)
Balance, end of period	85
Employee Severance Benefits [Member] \| Corporate [Member]
Restructuring Cost and Reserve [Line Items]
Balance, beginning	2,616
Restructuring charges	2,311
Restructuring reversals	(173)
Inter-segment transfer	(361)
Payments	(2,167)
Balance, end of period	2,226
Components of restructuring accruals [Abstract]
Restructuring charges, cumulative amount	24,662
Restructuring reversals, cumulative amount	(4,801)
Inter-segment transfer, cumulative amount	(1,596)
Payments, cumulative amount	(16,039)
Balance, end of period	2,226
Small Business Services [Member] \| Operating Lease Obligations [Member]
Restructuring Cost and Reserve [Line Items]
Balance, beginning	236
Restructuring charges	52
Restructuring reversals	0
Inter-segment transfer	0
Payments	(150)
Balance, end of period	138
Components of restructuring accruals [Abstract]
Restructuring charges, cumulative amount	1,862
Restructuring reversals, cumulative amount	(393)
Inter-segment transfer, cumulative amount	0
Payments, cumulative amount	(1,331)
Balance, end of period	138
Direct Checks [Member] \| Operating Lease Obligations [Member]
Restructuring Cost and Reserve [Line Items]
Balance, beginning	492
Restructuring charges	0
Restructuring reversals	0
Inter-segment transfer	0
Payments	(153)
Balance, end of period	339
Components of restructuring accruals [Abstract]
Restructuring charges, cumulative amount	509
Restructuring reversals, cumulative amount	0
Inter-segment transfer, cumulative amount	0
Payments, cumulative amount	(170)
Balance, end of period	$ 339

The change in the restructuring reserve due to the transfer of reserves between the reportable business segments.

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The cumulative amount, as of the balance sheet date, of all changes in the restructuring reserve due to the transfer of reserves between the reportable business segments.

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The cumulative amount, as of the balance sheet date, of cash paid to fully or partially settle a specified, previously accrued type of restructuring cost.

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The cumulative amount, as of the balance sheet date, of the reserve increase representing the amount charged against earnings for a specified incurred and estimated type of cost associated with exit from or disposal of business activities or restructuring pursuant to a duly authorized plan.

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The cumulative amount, as of the balance sheet date, of all reversals and other adjustments made to the amount of a previously accrued liability for a specified type of restructuring cost, excluding adjustments for costs incurred during the period, costs settled during the period, and foreign currency translation adjustments.

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Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

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Carrying amount (including both current and noncurrent portions of the accrual) as of the balance sheet date pertaining to a specified type of cost associated with exit from or disposal of business activities or restructuring pursuant to a duly authorized plan.

+ References

Reference 1: http://www.xbrl.org/2003/role/presentationRef

-Publisher FASB

-Name Emerging Issues Task Force (EITF)

-Number 95-3

-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

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Amount of any reversal and other adjustment made during the period to the amount of a previously accrued liability for a specified type of restructuring cost, excluding adjustments for costs incurred during the period, costs settled during the period, and foreign currency translation adjustments.

+ References

Reference 1: http://www.xbrl.org/2003/role/presentationRef

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-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

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-Publisher FASB

-Name Statement of Financial Accounting Standard (FAS)

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Reserve increase representing the amount charged against earnings in the period for a specified incurred and estimated type of cost associated with exit from or disposal of business activities or restructuring pursuant to a duly authorized plan.

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Reference 1: http://www.xbrl.org/2003/role/presentationRef

-Publisher FASB

-Name Statement of Financial Accounting Standard (FAS)

-Number 146

-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

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Amount of cash paid in the period to fully or partially settle a specified, previously accrued type of restructuring cost.

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-Publisher FASB

-Name Emerging Issues Task Force (EITF)

-Number 95-3

-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

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-Publisher FASB

-Name Statement of Financial Accounting Standard (FAS)

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-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

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