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Supplemental balance sheet information (intangibles) (Details) (USD $)
In Thousands
3 Months Ended9 Months Ended
Sep. 30, 2011
Sep. 30, 2010
Sep. 30, 2011
Sep. 30, 2010
Dec. 31, 2010
Amortizable intangibles [Abstract]     
Gross carrying amount$ 582,107 $ 582,107 $ 549,424
Accumulated amortization(437,497) (437,497) (413,412)
Net carrying amount144,610 144,610 136,012
Intangibles [Abstract]     
Total intangibles, gross carrying amount601,207 601,207 568,524
Total intangibles, accumulated amortization(437,497) (437,497) (413,412)
Total intangibles, net carrying amount163,710 163,710 155,112
Total amortization of intangibles12,19814,19340,29738,935 
Estimated future amortization expense [Abstract]     
Remainder of 2011  10,105  
2012  32,021  
2013  21,669  
2014  11,607  
2015  8,009  
Internal use software [Member]
     
Amortizable intangibles [Abstract]     
Gross carrying amount405,550 405,550 378,269
Accumulated amortization(337,188) (337,188) (314,267)
Net carrying amount68,362 68,362 64,002
Intangibles [Abstract]     
Total intangibles, accumulated amortization(337,188) (337,188) (314,267)
Customer lists/relationships [Member]
     
Amortizable intangibles [Abstract]     
Gross carrying amount68,327 68,327 72,292
Accumulated amortization(39,947) (39,947) (43,660)
Net carrying amount28,380 28,380 28,632
Intangibles [Abstract]     
Total intangibles, accumulated amortization(39,947) (39,947) (43,660)
Distributor contracts [Member]
     
Amortizable intangibles [Abstract]     
Gross carrying amount30,900 30,900 30,900
Accumulated amortization(27,747) (27,747) (26,396)
Net carrying amount3,153 3,153 4,504
Intangibles [Abstract]     
Total intangibles, accumulated amortization(27,747) (27,747) (26,396)
Trade names [Member]
     
Amortizable intangibles [Abstract]     
Gross carrying amount67,661 67,661 59,361
Accumulated amortization(24,912) (24,912) (22,009)
Net carrying amount42,749 42,749 37,352
Intangibles [Abstract]     
Total intangibles, accumulated amortization(24,912) (24,912) (22,009)
Trade name [Member]
     
Indefinite-lived [Abstract]     
Gross carrying amount19,100 19,100 19,100
Net carrying amount19,100 19,100 19,100
Other [Member]
     
Amortizable intangibles [Abstract]     
Gross carrying amount9,669 9,669 8,602
Accumulated amortization(7,703) (7,703) (7,080)
Net carrying amount1,966 1,966 1,522
Intangibles [Abstract]     
Total intangibles, accumulated amortization$ (7,703) $ (7,703) $ (7,080)