10-Q

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

(Mark One)

☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended September 30, 2023

☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from  __________ to ___________

Commission file number: 1-7945

DELUXE CORPORATION

(Exact name of registrant as specified in its charter) 

MN			41-0216800
(State or other jurisdiction of incorporation or organization)			(I.R.S. Employer Identification No.)
801 S. Marquette Ave.	Minneapolis	MN	55402-2807
(Address of principal executive offices)			(Zip Code)

(651) 483-7111

(Registrant’s telephone number, including area code)

Securities registered pursuant to Section 12(b) of the Act:

Title of each class	Trading symbol(s)	Name of each exchange on which registered
Common Stock, par value $1.00 per share	DLX	NYSE

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. ☒ Yes    ☐ No

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or such shorter period that the registrant was required to submit and post such files). ☒ Yes   ☐ No

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and "emerging growth company" in Rule 12b-2 of the Exchange Act.

Large Accelerated Filer	☒	Accelerated Filer	☐
Non-accelerated Filer	☐	Smaller Reporting Company	☐
		Emerging Growth Company	☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).

☐ Yes   ☒ No

The number of shares outstanding of registrant’s common stock as of October 25, 2023 was 43,692,545.

1

PART I – FINANCIAL INFORMATION

Item 1. FINANCIAL STATEMENTS

DELUXE CORPORATION

CONSOLIDATED BALANCE SHEETS

(unaudited)

(in thousands, except share par value)	September 30, 2023		December 31, 2022
ASSETS
Current assets:
Cash and cash equivalents, including securities carried at fair value of $5,000 as of December 31, 2022	$	42,189	$	40,435
Trade accounts receivable, net of allowance for credit losses	203,971		206,617
Inventories and supplies	49,259		52,267
Funds held for customers, including securities carried at fair value of $8,068 and $8,126, respectively	151,961		302,291
Prepaid expenses	32,297		36,642
Revenue in excess of billings	36,693		38,761
Other current assets	20,906		27,024
Total current assets	537,276		704,037
Deferred income taxes	1,473		1,956
Long-term investments	62,076		47,783
Property, plant and equipment, net of accumulated depreciation of $336,158 and $379,988, respectively	121,066		124,894
Operating lease assets	58,839		47,132
Intangibles, net of accumulated amortization of $856,782 and $823,589, respectively	410,679		458,979
Goodwill	1,430,564		1,431,385
Other non-current assets	262,696		260,354
Total assets	$	2,884,669	$	3,076,520
LIABILITIES AND SHAREHOLDERS’ EQUITY
Current liabilities:
Accounts payable	$	163,080	$	157,055
Funds held for customers	151,900		305,138
Accrued liabilities	187,019		218,404
Current portion of long-term debt	86,106		71,748
Total current liabilities	588,105		752,345
Long-term debt	1,546,329		1,572,528
Operating lease liabilities	59,280		48,925
Deferred income taxes	27,894		45,510
Other non-current liabilities	63,675		52,988
Commitments and contingencies (Note 13)
Shareholders' equity:
Common shares $1 par value (authorized: 500,000 shares; outstanding: September 30, 2023 – 43,691; December 31, 2022 – 43,204)	43,691		43,204
Additional paid-in capital	94,173		79,234
Retained earnings	489,677		518,635
Accumulated other comprehensive loss	(28,650)		(37,264)
Non-controlling interest	495		415
Total shareholders’ equity	599,386		604,224
Total liabilities and shareholders’ equity	$	2,884,669	$	3,076,520

See Condensed Notes to Unaudited Consolidated Financial Statements

2

DELUXE CORPORATION

CONSOLIDATED STATEMENTS OF COMPREHENSIVE (LOSS) INCOME

(unaudited)

	Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands, except per share amounts)	2023		2022		2023		2022
Product revenue	$	304,840	$	317,250	$	938,872	$	956,662
Service revenue	233,004		237,788		716,024		717,344
Total revenue	537,844		555,038		1,654,896		1,674,006
Cost of products	(118,050)		(113,608)		(361,938)		(345,488)
Cost of services	(137,077)		(142,617)		(413,799)		(424,044)
Total cost of revenue	(255,127)		(256,225)		(775,737)		(769,532)
Gross profit	282,717		298,813		879,159		904,474
Selling, general and administrative expense	(233,891)		(243,816)		(726,880)		(753,140)
Restructuring and integration expense	(22,935)		(15,188)		(60,067)		(46,614)
(Loss) gain on sale of businesses and long-lived assets	(4,324)		1,804		17,618		19,331
Operating income	21,567		41,613		109,830		124,051
Interest expense	(32,034)		(23,799)		(93,982)		(65,471)
Other income, net	1,316		3,075		4,562		7,492
(Loss) income before income taxes	(9,151)		20,889		20,410		66,072
Income tax benefit (provision)	1,194		(6,129)		(9,186)		(19,536)
Net (loss) income	(7,957)		14,760		11,224		46,536
Net income attributable to non-controlling interest	(26)		(35)		(80)		(106)
Net (loss) income attributable to Deluxe	$	(7,983)	$	14,725	$	11,144	$	46,430
Total comprehensive (loss) income	$	(5,716)	$	12,066	$	19,838	$	50,380
Comprehensive (loss) income attributable to Deluxe	(5,742)		12,031		19,758		50,274
Basic (loss) earnings per share	(0.18)		0.34		0.26		1.08
Diluted (loss) earnings per share	(0.18)		0.34		0.25		1.06

See Condensed Notes to Unaudited Consolidated Financial Statements

3

DELUXE CORPORATION

CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY

(unaudited)

(in thousands)	Common shares	Common shares par value		Additional paid-in capital		Retained earnings		Accumulated other comprehensive loss		Non-controlling interest		Total
Balance, June 30, 2023	43,613	$	43,613	$	89,380	$	511,058	$	(30,891)	$	469	$	613,629
Net loss	—	—		—		(7,983)		—		26		(7,957)
Cash dividends ($0.30 per share)	—	—		—		(13,398)		—		—		(13,398)
Common shares issued	88	88		575		—		—		—		663
Common shares retired	(10)	(10)		(190)		—		—		—		(200)
Employee share-based compensation	—	—		4,408		—		—		—		4,408
Other comprehensive income	—	—		—		—		2,241		—		2,241
Balance, September 30, 2023	43,691	$	43,691	$	94,173	$	489,677	$	(28,650)	$	495	$	599,386

(in thousands)	Common shares	Common shares par value		Additional paid-in capital		Retained earnings		Accumulated other comprehensive loss		Non-controlling interest		Total
Balance, June 30, 2022	43,080	$	43,080	$	67,417	$	510,897	$	(24,954)	$	351	$	596,791
Net income	—	—		—		14,725		—		35		14,760
Cash dividends ($0.30 per share)	—	—		—		(13,280)		—		—		(13,280)
Common shares issued	66	66		713		—		—		—		779
Common shares retired	(10)	(10)		(213)		—		—		—		(223)
Employee share-based compensation	—	—		5,939		—		—		—		5,939
Other comprehensive loss	—	—		—		—		(2,694)		—		(2,694)
Balance, September 30, 2022	43,136	$	43,136	$	73,856	$	512,342	$	(27,648)	$	386	$	602,072

See Condensed Notes to Unaudited Consolidated Financial Statements

4

DELUXE CORPORATION

CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY (continued)

(unaudited)

(in thousands)	Common shares	Common shares par value		Additional paid-in capital		Retained earnings		Accumulated other comprehensive loss		Non-controlling interest		Total
Balance, December 31, 2022	43,204	$	43,204	$	79,234	$	518,635	$	(37,264)	$	415	$	604,224
Net income	—	—		—		11,144		—		80		11,224
Cash dividends ($0.90 per share)	—	—		—		(40,102)		—		—		(40,102)
Common shares issued	626	626		1,716		—		—		—		2,342
Common shares retired	(139)	(139)		(2,444)		—		—		—		(2,583)
Employee share-based compensation	—	—		15,667		—		—		—		15,667
Other comprehensive income	—	—		—		—		8,614		—		8,614
Balance, September 30, 2023	43,691	$	43,691	$	94,173	$	489,677	$	(28,650)	$	495	$	599,386

(in thousands)	Common shares	Common shares par value		Additional paid-in capital		Retained earnings		Accumulated other comprehensive loss		Non-controlling interest		Total
Balance, December 31, 2021	42,679	$	42,679	$	57,368	$	505,763	$	(31,492)	$	280	$	574,598
Net income	—	—		—		46,430		—		106		46,536
Cash dividends ($0.90 per share)	—	—		—		(39,851)		—		—		(39,851)
Common shares issued	646	646		2,470		—		—		—		3,116
Common shares retired	(189)	(189)		(5,408)		—		—		—		(5,597)
Employee share-based compensation	—	—		19,426		—		—		—		19,426
Other comprehensive income	—	—		—		—		3,844		—		3,844
Balance, September 30, 2022	43,136	$	43,136	$	73,856	$	512,342	$	(27,648)	$	386	$	602,072

See Condensed Notes to Unaudited Consolidated Financial Statements

5

DELUXE CORPORATION

CONSOLIDATED STATEMENTS OF CASH FLOWS

(unaudited)

	Nine Months Ended September 30,
(in thousands)	2023		2022
Cash flows from operating activities:
Net income	$	11,224	$	46,536
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation	14,968		18,595
Amortization of intangibles	110,017		110,353
Operating lease expense	14,387		14,397
Amortization of prepaid product discounts	25,291		26,258
Deferred income taxes	(20,406)		(21,791)
Employee share-based compensation expense	15,889		18,766
Gain on sale of businesses and long-lived assets	(17,618)		(19,331)
Other non-cash items, net	36,593		22,940
Changes in assets and liabilities:
Trade accounts receivable	(3,846)		(878)
Inventories and supplies	(625)		(14,540)
Other current assets	10,306		(11,826)
Payments for cloud computing arrangement implementation costs	(6,944)		(16,608)
Other non-current assets	(10,566)		(11,808)
Accounts payable	10,429		(1,090)
Prepaid product discount payments	(21,798)		(23,920)
Other accrued and non-current liabilities	(52,395)		(12,635)
Net cash provided by operating activities	114,906		123,418
Cash flows from investing activities:
Purchases of capital assets	(80,809)		(73,454)
Proceeds from sale of businesses and long-lived assets	39,872		25,248
Other	(9,798)		(1,144)
Net cash used by investing activities	(50,735)		(49,350)
Cash flows from financing activities:
Proceeds from issuing long-term debt and swingline loans	531,000		511,000
Payments on long-term debt and swingline loans	(545,532)		(524,175)
Net change in customer funds obligations	(150,936)		(88,079)
Employee taxes paid for shares withheld	(2,583)		(5,597)
Cash dividends paid to shareholders	(40,140)		(39,613)
Other	(5,399)		(3,097)
Net cash used by financing activities	(213,590)		(149,561)
Effect of exchange rate change on cash, cash equivalents, restricted cash and restricted cash equivalents	993		(14,107)
Net change in cash, cash equivalents, restricted cash and restricted cash equivalents	(148,426)		(89,600)
Cash, cash equivalents, restricted cash and restricted cash equivalents, beginning of year	337,415		285,491
Cash, cash equivalents, restricted cash and restricted cash equivalents, end of period (Note 3)	$	188,989	$	195,891

See Condensed Notes to Unaudited Consolidated Financial Statements

6

DELUXE CORPORATION

CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS

(dollars in thousands, except per share amounts)

NOTE 1: CONSOLIDATED FINANCIAL STATEMENTS

The consolidated balance sheet as of September 30, 2023, the consolidated statements of comprehensive (loss) income for the quarters and nine months ended September 30, 2023 and 2022, the consolidated statements of shareholders’ equity for the quarters and nine months ended September 30, 2023 and 2022 and the consolidated statements of cash flows for the nine months ended September 30, 2023 and 2022 are unaudited. The consolidated balance sheet as of December 31, 2022 was derived from audited consolidated financial statements, but does not include all disclosures required by U.S. generally accepted accounting principles (GAAP). In the opinion of management, all adjustments necessary for a fair statement of the consolidated financial statements are included. Adjustments consist only of normal recurring items, except for any items discussed in the notes below. Interim results are not necessarily indicative of results for a full year or future results. The consolidated financial statements and notes are presented in accordance with instructions for Form 10-Q and do not contain certain information included in our annual consolidated financial statements and notes. The consolidated financial statements and notes appearing in this report should be read in conjunction with the consolidated audited financial statements and related notes included in our Annual Report on Form 10-K for the year ended December 31, 2022 (the "2022 Form 10-K").

The preparation of our consolidated financial statements requires us to make certain estimates and assumptions affecting the amounts reported in the consolidated financial statements and related notes. We base our estimates on historical experience and on various other factors and assumptions that we believe are reasonable, the results of which form the basis for making judgments about the carrying values of our assets, liabilities, revenues and expenses and the related disclosure of contingent assets and liabilities. Actual results may differ significantly from our estimates and assumptions.

Comparability – The consolidated statement of cash flows for the nine months ended September 30, 2022 has been modified to conform to the current year presentation. We included proceeds from issuing shares within other financing activities. Previously, this amount was shown separately.

NOTE 2: NEW ACCOUNTING PRONOUNCEMENTS

In March 2022, the Financial Accounting Standards Board (FASB) issued Accounting Standards Update (ASU) No. 2022-02, Troubled Debt Restructurings and Vintage Disclosures. This standard modifies the accounting for troubled debt restructurings by creditors and modifies certain disclosure requirements. We adopted this standard on January 1, 2023 and elected to apply it prospectively to modifications occurring on or after January 1, 2023. Adoption of this standard did not impact our financial position as of September 30, 2023 or our results of operations for the nine months ended September 30, 2023.

In March 2020, the FASB issued ASU No. 2020-04, Facilitation of the Effects of Reference Rate Reform on Financial Reporting. This standard provides optional expedients and exceptions for applying GAAP to contracts, hedging relationships and other transactions affected by the discontinuation of the London Interbank Offered Rate (LIBOR) or by another reference rate expected to be discontinued because of reference rate reform. In January 2021, the FASB issued ASU No 2021-01, Reference Rate Reform (Topic 848): Scope, which clarified the scope and application of the original guidance. Effective March 20, 2023, we modified our existing credit facility and our September 2022 interest rate swap agreement (Note 7) to utilize the Secured Overnight Financing Rate (SOFR) as the reference rate in the agreements. In accounting for these modifications, we adopted the reference rate reform guidance on a prospective basis as allowed under the provisions of ASU No. 2022-06, Deferral of the Sunset Date of Topic 848. Adoption of these standards did not have a material impact on our consolidated financial statements.

NOTE 3: SUPPLEMENTAL BALANCE SHEET AND CASH FLOW INFORMATION

Trade accounts receivable – Net trade accounts receivable was comprised of the following:

(in thousands)	September 30, 2023		December 31, 2022
Trade accounts receivable – gross	$	210,570	$	210,799
Allowance for credit losses	(6,599)		(4,182)
Trade accounts receivable – net(1)	$	203,971	$	206,617

(1) Includes unbilled receivables of $57,134 as of September 30, 2023 and $43,902 as of December 31, 2022.

7

DELUXE CORPORATION

CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS

(dollars in thousands, except per share amounts)

Changes in the allowance for credit losses for the nine months ended September 30, 2023 and 2022 were as follows:

	Nine Months Ended September 30,
(in thousands)	2023		2022
Balance, beginning of year	$	4,182	$	4,130
Bad debt expense	5,191		2,410
Write-offs and other	(2,774)		(3,006)
Balance, end of period	$	6,599	$	3,534

Inventories and supplies – Inventories and supplies were comprised of the following:

(in thousands)	September 30, 2023		December 31, 2022
Finished and semi-finished goods	$	40,453	$	40,715
Raw materials and supplies	18,508		17,952
Reserve for excess and obsolete items	(9,702)		(6,400)
Inventories and supplies, net of reserve	$	49,259	$	52,267

Changes in the reserve for excess and obsolete items were as follows for the nine months ended September 30, 2023 and 2022:

	Nine Months Ended September 30,
(in thousands)	2023		2022
Balance, beginning of year	$	6,400	$	5,132
Amounts charged to expense	3,859		2,552
Write-offs and other	(557)		(2,161)
Balance, end of period	$	9,702	$	5,523

Available-for-sale debt securities – Available-for-sale debt securities were comprised of the following:

	September 30, 2023
(in thousands)	Cost		Gross unrealized gains		Gross unrealized losses		Fair value
Funds held for customers:(1)
Canadian and provincial government securities	$	9,380	$	—	$	(1,312)	$	8,068
Available-for-sale debt securities	$	9,380	$	—	$	(1,312)	$	8,068

(1) Funds held for customers, as reported on the consolidated balance sheet as of September 30, 2023, also included cash of $143,893.

8

DELUXE CORPORATION

CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS

(dollars in thousands, except per share amounts)

	December 31, 2022
(in thousands)	Cost		Gross unrealized gains		Gross unrealized losses		Fair value
Cash equivalents:
Domestic money market fund	$	5,000	$	—	$	—	$	5,000
Funds held for customers:(1)
Canadian and provincial government securities	9,190		—		(1,064)		8,126
Available-for-sale debt securities	$	14,190	$	—	$	(1,064)	$	13,126

(1) Funds held for customers, as reported on the consolidated balance sheet as of December 31, 2022, also included cash of $294,165.

Expected maturities of available-for-sale debt securities as of September 30, 2023 were as follows:

(in thousands)	Fair value
Due in one year or less	$	3,364
Due in two to five years	1,670
Due in six to ten years	3,034
Available-for-sale debt securities	$	8,068

Further information regarding the fair value of available-for-sale debt securities can be found in Note 8.

Revenue in excess of billings – Revenue in excess of billings was comprised of the following:

(in thousands)	September 30, 2023		December 31, 2022
Conditional right to receive consideration	$	26,482	$	26,520
Unconditional right to receive consideration(1)	10,211		12,241
Revenue in excess of billings	$	36,693	$	38,761

(1) Represents revenues that are earned but not currently billable under the related contract terms.

Intangibles – Intangibles were comprised of the following:

	September 30, 2023						December 31, 2022
(in thousands)	Gross carrying amount		Accumulated amortization		Net carrying amount		Gross carrying amount		Accumulated amortization		Net carrying amount
Internal-use software	$	539,892	$	(395,304)	$	144,588	$	529,306	$	(395,514)	$	133,792
Customer lists/relationships	479,240		(339,481)		139,759		497,882		(312,986)		184,896
Technology-based intangibles	97,633		(51,591)		46,042		99,613		(47,478)		52,135
Partner relationships	74,429		(12,292)		62,137		74,682		(9,094)		65,588
Trade names	39,367		(23,267)		16,100		44,185		(26,510)		17,675
Software to be sold	36,900		(34,847)		2,053		36,900		(32,007)		4,893
Intangibles	$	1,267,461	$	(856,782)	$	410,679	$	1,282,568	$	(823,589)	$	458,979

9

DELUXE CORPORATION

CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS

(dollars in thousands, except per share amounts)

Amortization of intangibles was $34,941 for the quarter ended September 30, 2023, $35,855 for the quarter ended September 30, 2022, $110,017 for the nine months ended September 30, 2023 and $110,353 for the nine months ended September 30, 2022. Based on the intangibles in service as of September 30, 2023, estimated future amortization expense is as follows:

(in thousands)	Estimated amortization expense
Remainder of 2023	$	40,786
2024	101,903
2025	73,407
2026	46,238
2027	34,394

In the normal course of business, we acquire and develop internal-use software. We also, at times, purchase customer list and partner relationship assets. The following intangibles were capitalized during the nine months ended September 30, 2023:

(in thousands)	Amount		Weighted-average amortization period (in years)
Internal-use software	$	66,734	3
Partner relationships	773		1
Acquired intangibles	$	67,507	3

Goodwill – Changes in goodwill by reportable segment and in total were as follows for the nine months ended September 30, 2023:

(in thousands)	Payments		Data Solutions		Promotional Solutions		Checks		Total
Balance, December 31, 2022:
Goodwill, gross	$	896,681	$	432,984	$	252,775	$	434,812	$	2,017,252
Accumulated impairment charges	—		(392,168)		(193,699)		—		(585,867)
Goodwill, net of accumulated impairment charges	896,681		40,816		59,076		434,812		1,431,385
Currency translation adjustment and other	(828)		—		7		—		(821)
Balance, September 30, 2023	$	895,853	$	40,816	$	59,083	$	434,812	$	1,430,564
Balance, September 30, 2023:
Goodwill, gross	$	895,853	$	432,984	$	252,782	$	434,812	$	2,016,431
Accumulated impairment charges	—		(392,168)		(193,699)		—		(585,867)
Goodwill, net of accumulated impairment charges	$	895,853	$	40,816	$	59,083	$	434,812	$	1,430,564

10

DELUXE CORPORATION

CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS

(dollars in thousands, except per share amounts)

Other non-current assets – Other non-current assets were comprised of the following:

(in thousands)	September 30, 2023		December 31, 2022
Postretirement benefit plan asset	$	84,508	$	79,343
Cloud computing arrangement implementation costs	63,112		71,547
Prepaid product discounts	41,365		44,824
Deferred contract acquisition costs(1)	22,490		21,300
Loans and notes receivable from distributors, net of allowance for credit losses(2)	12,442		13,259
Other	38,779		30,081
Other non-current assets	$	262,696	$	260,354

(1) Amortization of deferred contract acquisition costs was $8,088 for the nine months ended September 30, 2023 and $5,872 for the nine months ended September 30, 2022.

(2) Amount includes the non-current portion of loans and notes receivable. The current portion of these receivables is included in other current assets on the consolidated balance sheets and was $979 as of September 30, 2023 and $961 as of December 31, 2022.

Changes in the allowance for credit losses related to loans and notes receivable from distributors were as follows for the nine months ended September 30, 2023 and 2022:

	Nine Months Ended September 30,
(in thousands)	2023		2022
Balance, beginning of year	$	1,024	$	2,830
Bad debt (benefit) expense	(46)		1,221
Other	—		(402)
Balance, end of period	$	978	$	3,649

Past due receivables and those on non-accrual status were not material as of September 30, 2023 or December 31, 2022.

We categorize loans and notes receivable into risk categories based on information about the ability of borrowers to service their debt, including current financial information, historical payment experience, current economic trends and other factors. The highest quality receivables are assigned a 1-2 internal grade. Those that have a potential weakness requiring management's attention are assigned a 3-4 internal grade.

The following table presents loans and notes receivable from distributors, including the current portion, by credit quality indicator and by year of origination, as of September 30, 2023. There were no write-offs or recoveries recorded during the nine months ended September 30, 2023.

	Loans and notes receivable from distributors amortized cost basis by origination year
(in thousands)	2020		2019		2018		Prior		Total
Risk rating:
1-2 internal grade	$	1,040	$	385	$	3,761	$	9,213	$	14,399
3-4 internal grade	—		—		—		—		—
Loans and notes receivable	$	1,040	$	385	$	3,761	$	9,213	$	14,399

11

DELUXE CORPORATION

CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS

(dollars in thousands, except per share amounts)

Changes in prepaid product discounts during the nine months ended September 30, 2023 and 2022 were as follows:

	Nine Months Ended September 30,
(in thousands)	2023		2022
Balance, beginning of year	$	44,824	$	56,527
Additions(1)	21,809		18,721
Amortization	(25,291)		(26,258)
Other	23		(399)
Balance, end of period	$	41,365	$	48,591

 (1) Prepaid product discounts are generally accrued upon contract execution. Payments for prepaid product discounts were $21,798 for the nine months ended September 30, 2023 and $23,920 for the nine months ended September 30, 2022.

Accrued liabilities – Accrued liabilities were comprised of the following:

(in thousands)	September 30, 2023		December 31, 2022
Employee bonuses, including sales incentives	$	39,991	$	57,398
Deferred revenue(1)	25,905		47,012
Interest	15,557		7,314
Restructuring	14,606		8,528
Customer rebates	14,453		12,153
Operating lease liabilities	13,882		12,780
Wages and payroll liabilities, including vacation	7,953		20,264
Prepaid product discounts	4,191		4,179
Other	50,481		48,776
Accrued liabilities	$	187,019	$	218,404

(1) Revenue recognized for amounts included in deferred revenue at the beginning of the period was $37,972 for the nine months ended September 30, 2023 and $41,222 for the nine months ended September 30, 2022.

Supplemental cash flow information – The reconciliation of cash, cash equivalents, restricted cash and restricted cash equivalents to the consolidated balance sheets was as follows:

(in thousands)	September 30, 2023		September 30, 2022
Cash and cash equivalents	$	42,189	$	45,535
Restricted cash and restricted cash equivalents included in funds held for customers	143,893		147,614
Non-current restricted cash included in other non-current assets	2,907		2,742
Total cash, cash equivalents, restricted cash and restricted cash equivalents	$	188,989	$	195,891

12

DELUXE CORPORATION

CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS

(dollars in thousands, except per share amounts)

NOTE 4: (LOSS) EARNINGS PER SHARE

The following table reflects the calculation of basic and diluted (loss) earnings per share. During each period, certain stock options, as noted below, were excluded from the calculation of diluted (loss) earnings per share because their effect would have been antidilutive. 

	Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands, except per share amounts)	2023		2022		2023		2022
(Loss) earnings per share – basic:
Net (loss) income	$	(7,957)	$	14,760	$	11,224	$	46,536
Net income attributable to non-controlling interest	(26)		(35)		(80)		(106)
Net (loss) income attributable to Deluxe	(7,983)		14,725		11,144		46,430
Income allocated to participating securities	(9)		(10)		(29)		(33)
(Loss) income attributable to Deluxe available to common shareholders	$	(7,992)	$	14,715	$	11,115	$	46,397
Weighted-average shares outstanding	43,663		43,116		43,498		42,974
(Loss) earnings per share – basic	$	(0.18)	$	0.34	$	0.26	$	1.08
(Loss) earnings per share – diluted:
Net (loss) income	$	(7,957)	$	14,760	$	11,224	$	46,536
Net income attributable to non-controlling interest	(26)		(35)		(80)		(106)
Net (loss) income attributable to Deluxe	(7,983)		14,725		11,144		46,430
Income allocated to participating securities	(9)		—		(29)		(22)
Re-measurement of share-based awards classified as liabilities	—		(162)		—		(507)
(Loss) income attributable to Deluxe available to common shareholders	$	(7,992)	$	14,563	$	11,115	$	45,901
Weighted-average shares outstanding	43,663		43,116		43,498		42,974
Dilutive impact of potential common shares	—		234		273		310
Weighted-average shares and potential common shares outstanding	43,663		43,350		43,771		43,284
(Loss) earnings per share – diluted	$	(0.18)	$	0.34	$	0.25	$	1.06
Antidilutive options excluded from calculation	1,450		1,815		1,450		1,815

13

DELUXE CORPORATION

CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS

(dollars in thousands, except per share amounts)

NOTE 5: OTHER COMPREHENSIVE INCOME (LOSS)

Reclassification adjustments – Information regarding amounts reclassified from accumulated other comprehensive loss to net (loss) income was as follows:

Accumulated other comprehensive loss components	Amounts reclassified from accumulated other comprehensive loss								Affected line item in consolidated statements of comprehensive (loss) income
	Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands)	2023		2022		2023		2022
Amortization of postretirement benefit plan items:
Prior service credit	$	355	$	355	$	1,066	$	1,066	Other income
Net actuarial loss	(568)		(225)		(1,705)		(674)		Other income
Total amortization	(213)		130		(639)		392		Other income
Tax benefit (expense)	17		(79)		49		(237)		Income tax benefit (provision)
Amortization of postretirement benefit plan items, net of tax	(196)		51		(590)		155		Net (loss) income
Realized loss on debt securities	—		—		—		(8)		Revenue
Tax benefit	—		—		—		2		Income tax benefit (provision)
Realized loss on debt securities, net of tax	—		—		—		(6)		Net (loss) income
Realized gain (loss) on cash flow hedges	984		53		2,191		(412)		Interest expense
Tax (expense) benefit	(264)		(15)		(588)		109		Income tax benefit (provision)
Realized gain (loss) on cash flow hedges, net of tax	720		38		1,603		(303)		Net (loss) income
Currency translation adjustment(1)	—		—		(863)		(5,550)		(Loss) gain on sale of businesses and long-lived assets
Total reclassifications, net of tax	$	524	$	89	$	150	$	(5,704)

(1) Relates to the sale of our North American web hosting business during the quarter ended June 30, 2023 and the sale of our Australian web hosting business during the quarter ended June 30, 2022. Further information can be found in Note 6.

Accumulated other comprehensive loss – Changes in the components of accumulated other comprehensive loss for the nine months ended September 30, 2023 and 2022 were as follows:

(in thousands)	Postretirement benefit plans		Net unrealized loss on debt securities(1)		Net unrealized gain on cash flow hedges(2)		Currency translation adjustment		Accumulated other comprehensive loss
Balance, December 31, 2022	$	(26,872)	$	(909)	$	2,593	$	(12,076)	$	(37,264)
Other comprehensive (loss) income before reclassifications	—		(183)		8,487		460		8,764
Amounts reclassified from accumulated other comprehensive loss	590		—		(1,603)		863		(150)
Net current-period other comprehensive income (loss)	590		(183)		6,884		1,323		8,614
Balance, September 30, 2023	$	(26,282)	$	(1,092)	$	9,477	$	(10,753)	$	(28,650)

(1) Other comprehensive loss before reclassifications is net of an income tax benefit of $63.

(2) Other comprehensive income before reclassifications is net of income tax expense of $3,114.

14

DELUXE CORPORATION

CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS

(dollars in thousands, except per share amounts)

(in thousands)	Postretirement benefit plans		Net unrealized loss on debt securities(1)		Net unrealized gain on cash flow hedges(2)		Currency translation adjustment		Accumulated other comprehensive loss
Balance, December 31, 2021	$	(15,431)	$	(344)	$	(2,261)	$	(13,456)	$	(31,492)
Other comprehensive (loss) income before reclassifications	—		(566)		4,712		(6,006)		(1,860)
Amounts reclassified from accumulated other comprehensive loss	(155)		6		303		5,550		5,704
Net current-period other comprehensive (loss) income	(155)		(560)		5,015		(456)		3,844
Balance, September 30, 2022	$	(15,586)	$	(904)	$	2,754	$	(13,912)	$	(27,648)

(1) Other comprehensive loss before reclassifications is net of an income tax benefit of $197.

(2) Other comprehensive income before reclassifications is net of income tax expense of $1,701.

NOTE 6: DIVESTITURES

During the past 2 years, we have exited certain of our businesses. We believe that these divestitures allow us to focus our resources on the key growth areas of payments and data, while allowing us to optimize our operations.

2023 divestiture / business exit – In June 2023, we completed the sale of our North American web hosting and logo design businesses for net cash proceeds of $31,230. We received $27,880 of these proceeds during the quarter ended June 30, 2023, with the remainder to be paid by the end of 2023. These businesses generated annual revenue of approximately $66,000 during 2022, primarily in our Data Solutions segment. During the quarter ended September 30, 2023, we recorded an out-of-period correcting adjustment that decreased the gain recognized on this sale by $4,457. This adjustment was not material to the current or any historical interim or annual period. During the nine months ended September 30, 2023, we recognized a pretax gain of $17,486 on this sale. The assets and liabilities sold were not material to our consolidated balance sheet.

In September 2023, we decided to exit our U.S.-based payroll business, and we executed a customer conversion agreement with another service provider. During the quarter ended September 30, 2023, we received advance consideration of $10,000 under this agreement, which is included in proceeds from sale of businesses and long-lived assets on the consolidated statement of cash flows. A corresponding liability is reflected in accrued liabilities on the consolidated balance sheet as of September 30, 2023. The final amount of consideration under the agreement will be determined in mid-2024, and any income recognized will be based on actual customer conversion and retention activity. This business generated revenue of approximately $7,000 in our Payments segment during 2022.

2022 divestitures – In May 2022, we completed the sale of our Australian web hosting business for net cash proceeds of $17,620. This business generated annual revenue in our Data Solutions segment of $23,766 during 2021. During the quarter ended June 30, 2022, we recognized a pretax gain of $15,166 on this sale. The assets and liabilities sold were not material to our consolidated balance sheet.

In April 2022, we sold the assets of our Promotional Solutions strategic sourcing business, and in August 2022, we sold the assets of our Promotional Solutions retail packaging business. These businesses generated annual revenue of approximately $29,000 during 2021. Neither the gain on these sales nor the assets and liabilities sold were material to our consolidated financial statements.

Facility sale – In May 2022, we sold our former facility located in Lancaster, California for net cash proceeds of $6,929, and we recognized a pretax gain on the sale of $2,361 during the quarter ended June 30, 2022. The sale was a result of our continued real estate rationalization process.

NOTE 7: DERIVATIVE FINANCIAL INSTRUMENTS

As part of our interest rate risk management strategy, we have entered into interest rate swaps, which we designated as cash flow hedges, to mitigate variability in interest payments on a portion of our variable-rate debt (Note 12). In March 2023, we modified our September 2022 interest rate swap agreement to utilize SOFR as the reference rate in the agreement. Information

15

DELUXE CORPORATION

CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS

(dollars in thousands, except per share amounts)

regarding our accounting for this modification can be found in Note 2. In June 2023, we entered into a 3-year interest rate swap agreement with a variable notional amount that resets quarterly. Our derivative instruments were comprised of the following:

							September 30, 2023		December 31, 2022
(in thousands)	Notional amount		Interest rate		Maturity	Balance sheet location	Fair value asset / (liability)		Fair value asset / (liability)
June 2023 amortizing interest rate swap:
	$	287,901	4.249	%	June 2026	Other non-current assets	$	3,201	$	—
March 2023 interest rate swap:
	200,000		4.003	%	March 2026	Other non-current assets	3,964		—
September 2022 interest rate swap:
	300,000		3.990	%	September 2025	Other non-current assets	5,837		2,409
July 2019 interest rate swap:
	200,000		1.798	%	March 2023	Other current assets	—		1,184

Changes in the fair values of the interest rate swaps are recorded in accumulated other comprehensive loss on the consolidated balance sheets and are subsequently reclassified to interest expense as interest payments are made on the variable-rate debt. The fair values of the derivatives are calculated based on the applicable reference rate curve on the date of measurement. The cash flow hedges were fully effective as of September 30, 2023 and December 31, 2022, and their impact on consolidated net (loss) income and the consolidated statements of cash flows was not material. We also expect that the amount that will be reclassified to interest expense during the next 12 months will not be material.

NOTE 8: FAIR VALUE MEASUREMENTS

2023 annual goodwill impairment analysis – Our impairment of goodwill policy can be found under the caption "Note 1: Significant Accounting Policies" in the Notes to Consolidated Financial Statements appearing in the 2022 Form 10-K. This policy explains our methodology for assessing the impairment of goodwill.

In completing the 2023 annual impairment analysis as of July 31, 2023, we elected to perform qualitative analyses for all of our reporting units. These qualitative analyses evaluated factors, including, but not limited to, economic, market and industry conditions, cost factors and the overall financial performance of the reporting units. We also considered the most recent quantitative analyses completed in prior periods. In completing these assessments, we noted no changes in events or circumstances that indicated that it was more likely than not that the fair value of any reporting unit was less than its carrying amount. As such, no goodwill impairment charges were recorded as a result of our 2023 annual impairment analysis.

Recurring fair value measurements – Funds held for customers and cash and cash equivalents included available-for-sale debt securities (Note 3). These securities included a mutual fund investment that invests in Canadian and provincial government securities and as of December 31, 2022, included a domestic money market fund. The mutual fund investment is not traded in an active market and its fair value is determined by obtaining quoted prices in active markets for the underlying securities held by the fund. The cost of the money market fund held as of December 31, 2022, which was traded in an active market, approximated its fair value because of the short-term nature of the investment. Unrealized gains and losses, net of tax, are included in accumulated other comprehensive loss on the consolidated balance sheets. The cost of securities sold is determined using the average cost method. Realized gains and losses are included in revenue on the consolidated statements of comprehensive (loss) income and were not material for the quarters or nine months ended September 30, 2023 and 2022.

16

DELUXE CORPORATION

CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS

(dollars in thousands, except per share amounts)

Information regarding the fair values of our financial instruments was as follows:

						Fair value measurements using
		September 30, 2023				Quoted prices in active markets for identical assets (Level 1)		Significant other observable inputs (Level 2)		Significant unobservable inputs (Level 3)
(in thousands)	Balance sheet location	Carrying value		Fair value
Measured at fair value through comprehensive (loss) income:
Available-for-sale debt securities	Funds held for customers	$	8,068	$	8,068	$	—	$	8,068	$	—
Derivative assets (Note 7)	Other non-current assets	13,002		13,002		—		13,002		—
Amortized cost:
Cash	Cash and cash equivalents	42,189		42,189		42,189		—		—
Cash	Funds held for customers	143,893		143,893		143,893		—		—
Cash	Other non-current assets	2,907		2,907		2,907		—		—
Loans and notes receivable from distributors	Other current assets and other non-current assets	13,421		12,279		—		—		12,279
Long-term debt	Current portion of long-term debt and long-term debt	1,632,435		1,561,272		—		1,561,272		—

17

DELUXE CORPORATION

CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS

(dollars in thousands, except per share amounts)

						Fair value measurements using
		December 31, 2022				Quoted prices in active markets for identical assets (Level 1)		Significant other observable inputs (Level 2)		Significant unobservable inputs (Level 3)
(in thousands)	Balance sheet location	Carrying value		Fair value
Measured at fair value through comprehensive income:
Available-for-sale debt securities	Cash and cash equivalents	$	5,000	$	5,000	$	5,000	$	—	$	—
Available-for-sale debt securities	Funds held for customers	8,126		8,126		—		8,126		—
Derivative assets (Note 7)	Other current assets and other non-current assets	3,593		3,593		—		3,593		—
Amortized cost:
Cash	Cash and cash equivalents	35,435		35,435		35,435		—		—
Cash	Funds held for customers	294,165		294,165		294,165		—		—
Cash	Other non-current assets	2,815		2,815		2,815		—		—
Loans and notes receivable from distributors	Other current assets and other non-current assets	14,220		13,315		—		—		13,315
Long-term debt	Current portion of long-term debt and long-term debt	1,644,276		1,574,417		—		1,574,417		—

NOTE 9: RESTRUCTURING AND INTEGRATION EXPENSE

Restructuring and integration expense consists of costs related to initiatives to drive earnings and cash flow growth and also includes costs related to the consolidation and migration of certain applications and processes, including our financial management systems. These costs consist primarily of consulting, project management services and internal labor, as well as other costs associated with our initiatives, such as costs associated with facility closures and consolidations. In addition, we have recorded employee severance costs across functional areas. Restructuring and integration expense is not allocated to our reportable business segments.

We are currently pursuing several initiatives designed to support our growth strategy and to increase our efficiency, and we recently announced our North Star initiative. The goal of this initiative is to further drive shareholder value by expanding our earnings before interest, taxes, depreciation and amortization (EBITDA) growth trajectory, increasing cash flow, paying down debt and improving our leverage ratio. North Star is a balanced mix of structural cost reductions focused on organizational structure, processes and operational improvements, in addition to workstreams to drive revenue growth. We have already combined like-for-like capabilities, reduced management layers and consolidated core operations to run more efficiently and create the ability to invest in high impact talent to accelerate our growth businesses of payments and data. The associated costs, which consisted primarily of consulting and severance costs, drove the increase in restructuring and integration costs during the quarter ended September 30, 2023.

18

DELUXE CORPORATION

CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS

(dollars in thousands, except per share amounts)

Restructuring and integration expense is reflected on the consolidated statements of comprehensive (loss) income as follows:

	Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands)	2023		2022		2023		2022
Total cost of revenue	$	6,429	$	131	$	10,868	$	216
Operating expenses	22,935		15,188		60,067		46,614
Restructuring and integration expense	$	29,364	$	15,319	$	70,935	$	46,830

Restructuring and integration expense for each period was comprised of the following:

	Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands)	2023		2022		2023		2022
External consulting fees	$	10,939	$	7,670	$	31,561	$	24,670
Employee severance benefits	11,179		3,826		17,526		8,232
Internal labor	2,469		1,877		6,341		6,177
Other	4,777		1,946		15,507		7,751
Restructuring and integration expense	$	29,364	$	15,319	$	70,935	$	46,830

Our restructuring and integration accruals are included in accrued liabilities on the consolidated balance sheets and represent expected cash payments required to satisfy the remaining severance obligations to those employees already terminated and those expected to be terminated under our various initiatives. The majority of the employee reductions and the related severance payments are expected to be completed by the first quarter of 2024.

Changes in our restructuring and integration accruals were as follows:

(in thousands)	Employee severance benefits
Balance, December 31, 2022	$	8,528
Charges	17,961
Reversals	(435)
Payments	(11,448)
Balance, September 30, 2023	$	14,606

The charges and reversals presented in the rollforward of our restructuring and integration accruals do not include items charged directly to expense as incurred, as those items are not reflected in accrued liabilities on the consolidated balance sheets.

NOTE 10: INCOME TAX PROVISION

The effective income tax rate for the third quarter of 2023 was 13.0%. The tax rate was driven by the pretax loss for the period, as well as the impact of discrete items related to our business exit activity and an increase in our state effective income tax rate during the quarter.

The effective income tax rate for the nine months ended September 30, 2023 was 45.0%, compared to the effective tax rate of 22.3% for the year ended December 31, 2022. The reconciliation of our effective tax rate for 2022 to the U.S. federal statutory tax rate can be found under the caption "Note 10: Income Tax Provision" in the Notes to Consolidated Financial Statements appearing in the 2022 Form 10-K.

19

DELUXE CORPORATION

CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS

(dollars in thousands, except per share amounts)

The increase in our effective tax rate for the nine months ended September 30, 2023 was primarily driven by the tax impact of share-based compensation, which drove a 9.7 point increase in our effective tax rate, and the tax impact of our foreign operations, including the repatriation of Canadian earnings, which drove an 8.3 point increase in our effective tax rate, as compared to 2022. In addition, the impact of business exit activities increased our effective tax rate by 8.0 points. In June 2023, we recognized a capital loss for tax purposes related to the sale of our North American web hosting and logo design businesses, and we recorded a full valuation allowance against the deferred tax asset, as we do not expect to realize the related tax benefit. During the year ended December 31, 2022, we recognized a capital loss for tax purposes related to the sale of our Australian web hosting business, and we recorded a valuation allowance for the portion of the capital loss carryover we did not expect to realize.

NOTE 11: POSTRETIREMENT BENEFITS

We have historically provided certain health care benefits for eligible retired U.S. employees. In addition to our retiree health care plan, we also have a U.S. supplemental executive retirement plan. Further information regarding our postretirement benefit plans can be found under the caption “Note 12: Postretirement Benefits” in the Notes to Consolidated Financial Statements appearing in the 2022 Form 10-K.

Postretirement benefit income is included in other income on the consolidated statements of comprehensive (loss) income and consisted of the following components:

	Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands)	2023		2022		2023		2022
Interest cost	$	496	$	280	$	1,489	$	841
Expected return on plan assets	(1,830)		(1,866)		(5,490)		(5,596)
Amortization of prior service credit	(355)		(355)		(1,066)		(1,066)
Amortization of net actuarial losses	568		225		1,705		674
Net periodic benefit income	$	(1,121)	$	(1,716)	$	(3,362)	$	(5,147)

NOTE 12: DEBT

Debt outstanding was comprised of the following:

(in thousands)	September 30, 2023		December 31, 2022
Senior, secured term loan facility	$	936,844	$	987,375
Senior, unsecured notes	475,000		475,000
Amounts drawn on senior, secured revolving credit facility	233,000		197,000
Total principal amount	1,644,844		1,659,375
Less: unamortized discount and debt issuance costs	(12,409)		(15,099)
Total debt, net of discount and debt issuance costs	1,632,435		1,644,276
Less: current portion of long-term debt, net of debt issuance costs	(86,106)		(71,748)
Long-term debt	$	1,546,329	$	1,572,528

20

DELUXE CORPORATION

CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS

(dollars in thousands, except per share amounts)

Maturities of long-term debt were as follows as of September 30, 2023:

(in thousands)	Debt obligations
Remainder of 2023	$	21,656
2024	86,625
2025	101,063
2026	960,500
2027	—
Thereafter	475,000
Total principal amount	$	1,644,844

Credit facility – In June 2021, we executed a senior, secured credit facility consisting of a revolving credit facility with commitments of $500,000 and a $1,155,000 term loan facility. The revolving credit facility includes a $40,000 swingline sub-facility and a $25,000 letter of credit sub-facility. Proceeds from the credit facility were used to terminate our previous credit facility agreement and to fund the acquisition of First American Payment Systems, L.P (First American). Loans under the revolving credit facility may be borrowed, repaid and re-borrowed until June 1, 2026, at which time all amounts borrowed must be repaid. The term loan facility will be repaid in equal quarterly installments of $21,656 from December 31, 2023 through June 30, 2025 and $28,875 from September 30, 2025 through March 31, 2026. The remaining balance is due on June 1, 2026. The term loan facility also includes mandatory prepayment requirements related to asset sales, new debt (other than permitted debt) and excess cash flow, subject to certain limitations. No premium or penalty is payable in connection with any mandatory or voluntary prepayment of the term loan facility.

Interest is payable on the credit facility at a fluctuating rate of interest determined by reference to the eurodollar rate plus an applicable margin ranging from 1.5% to 2.5%, depending on our consolidated total leverage ratio, as defined in the credit agreement. Through March 20, 2023, the eurodollar rate was derived from LIBOR. Effective March 20, 2023, we modified the credit facility to utilize SOFR as the reference rate in the agreement. Information regarding our accounting for this modification can be found in Note 2. A commitment fee is payable on the unused portion of the revolving credit facility at a rate ranging from 0.25% to 0.35%, depending on our consolidated total leverage ratio. Amounts outstanding under the credit facility had a weighted-average interest rate of 6.78% as of September 30, 2023 and 6.07% as of December 31, 2022, including the impact of interest rate swaps that effectively convert a portion of our variable-rate debt to fixed-rate debt. Further information regarding the interest rate swaps can be found in Note 7.

Borrowings under the credit facility are collateralized by substantially all of the present and future tangible and intangible personal property held by us and our subsidiaries that have guaranteed our obligations under the credit facility, subject to certain exceptions. The credit agreement contains customary covenants regarding limits on levels of indebtedness, liens, mergers, certain asset dispositions, changes in business, advances, investments, loans and restricted payments. The covenants are subject to a number of limitations and exceptions set forth in the credit agreement. The credit agreement also includes requirements regarding our consolidated total leverage ratio and our consolidated secured leverage ratio, as defined in the credit agreement. These ratios may not equal or exceed the following amounts during the periods indicated:

Fiscal Quarter Ending	Consolidated total leverage ratio	Consolidated secured leverage ratio
September 30, 2023 through March 31, 2024	4.50 to 1:00	3.50 to 1:00
June 30, 2024 and each fiscal quarter thereafter	4.25 to 1:00	3.50 to 1:00

In addition, we must maintain a minimum interest coverage ratio of at least 3.00 to 1.00 throughout the remaining term of the credit facility. Failure to meet any of the above requirements would result in an event of default that would allow lenders to declare amounts outstanding immediately due and payable and would allow the lenders to enforce their interests against collateral pledged if we are unable to settle the amounts outstanding. We were in compliance with all debt covenants as of September 30, 2023.

The credit agreement contains customary representations and warranties and, as a condition to borrowing, requires that all such representations and warranties be true and correct in all material respects on the date of each borrowing, including representations as to no material adverse change in our business, assets, operations or financial condition. If our consolidated total leverage ratio exceeds 2.75 to 1.00, the aggregate annual amount of permitted dividends and share repurchases in connection with incentive-based equity and compensation is limited to $60,000.

21

DELUXE CORPORATION

CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS

(dollars in thousands, except per share amounts)

As of September 30, 2023, amounts available for borrowing under our revolving credit facility were as follows:

(in thousands)	Available borrowings
Revolving credit facility commitment	$	500,000
Amounts drawn on revolving credit facility	(233,000)
Outstanding letters of credit(1)	(8,101)
Net available for borrowing as of September 30, 2023	$	258,899

(1) We use standby letters of credit primarily to collateralize certain obligations related to our self-insured workers' compensation claims, as well as claims for environmental matters, as required by certain states.These letters of credit reduce the amount available for borrowing under our revolving credit facility.

Senior unsecured notes – In June 2021, we issued $500,000 of 8.0% senior, unsecured notes that mature in June 2029. The notes were issued via a private placement under Rule 144A of the Securities Act of 1933. Proceeds from the offering, net of discount and offering costs, were $490,741, resulting in an effective interest rate of 8.3%. The net proceeds from the notes were used to fund the acquisition of First American in June 2021. Interest payments are due each June and December. During the third quarter of 2022, we settled $25,000 of these notes via open market purchases, realizing a pretax gain of $1,726 that is included in interest expense on the consolidated statements of comprehensive income for the quarter and nine months ended September 30, 2022.

The indenture governing the notes contains covenants that limit our ability and the ability of our restricted subsidiaries to, among other things, incur additional indebtedness and liens, issue redeemable stock and preferred stock, pay dividends and distributions, make loans and investments and consolidate or merge or sell all or substantially all of our assets.

NOTE 13: OTHER COMMITMENTS AND CONTINGENCIES

Indemnifications – In the normal course of business, we periodically enter into agreements that incorporate general indemnification language. These indemnification provisions generally encompass third-party claims arising from our products and services, including, without limitation, service failures, breach of security, intellectual property rights, governmental regulations and/or employment-related matters. Performance under these indemnities would generally be triggered by our breach of the terms of the contract. In disposing of assets or businesses, we often provide representations, warranties and/or indemnities to cover various risks including, for example, unknown damage to the assets, environmental risks involved in the sale of real estate, liability to investigate and remediate environmental contamination at waste disposal sites and manufacturing facilities, and unidentified tax liabilities and legal matters related to periods prior to disposition. We do not have the ability to estimate the potential liability from such indemnities because they relate to unknown conditions. However, we do not believe that any liability under these indemnities would have a material adverse effect on our financial position, annual results of operations or annual cash flows. We have recorded liabilities for known indemnifications related to environmental matters. These liabilities were not material as of September 30, 2023 or December 31, 2022.

First American indemnification – Pursuant to the First American acquisition agreement, we are entitled to limited indemnification for certain expenses and losses, if any, that may be incurred after the consummation of the transaction that arise out of certain matters, including a Federal Trade Commission (FTC) investigation initiated in December 2019 seeking information to determine whether certain subsidiaries of First American may have engaged in conduct prohibited by the Federal Trade Commission Act, the Fair Credit Reporting Act or the Duties of Furnishers of Information. As fully set forth in the merger agreement, our rights to indemnification for any such expenses and losses were limited to the amount of an indemnity holdback, which was our sole recourse for any such losses.

The First American subsidiaries entered into a Stipulated Order for Permanent Injunction, Monetary Judgment, and Other Relief (the “Order”) with the FTC, which was approved by the FTC on July 29, 2022. The parties subsequently entered into an amended Order. Pursuant to the Order, among other things, the First American defendants were required to pay $4,900 to the FTC within 7 days of the entry of the Order. The First American defendants also agreed to certain injunctive relief. The payment of the above-referenced amount was made in March 2023, and we were reimbursed for post-closing expenses that we incurred in connection with this matter. These payments did not have a material impact on our consolidated financial statements.

Self-insurance – We are self-insured for certain costs, primarily workers' compensation claims and medical and dental benefits for active employees and those employees on long-term disability. The liabilities associated with these items represent our best estimate of the ultimate obligations for reported claims plus those incurred, but not reported, and totaled $8,658 as of September 30, 2023 and $9,661 as of December 31, 2022. These accruals are included in accrued liabilities and other non-current liabilities on the consolidated balance sheets. Our workers' compensation liability is recorded at present value. The difference between the discounted and undiscounted liability was not material as of September 30, 2023 or December 31, 2022.

22

DELUXE CORPORATION

CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS

(dollars in thousands, except per share amounts)

Our self-insurance liabilities are estimated, in part, by considering historical claims experience, demographic factors and other actuarial assumptions. The estimated accruals for these liabilities could be significantly affected if future events and claims differ from these assumptions and historical trends.

Litigation – Recorded liabilities for legal matters, as well as related charges recorded in each period, were not material to our financial position, results of operations or liquidity during the periods presented, and we do not believe that any of the currently identified claims or litigation will materially affect our financial position, results of operations or liquidity, upon resolution. However, litigation is subject to inherent uncertainties, and unfavorable rulings could occur. If an unfavorable ruling were to occur, it may cause a material adverse impact on our financial position, results of operations or liquidity in the period in which the ruling occurs or in future periods.

NOTE 14: SHAREHOLDERS' EQUITY

In October 2018, our board of directors authorized the repurchase of up to $500,000 of our common stock. This authorization has no expiration date. No shares were repurchased under this authorization during the nine months ended September 30, 2023 or September 30, 2022, and $287,452 remained available for repurchase as of September 30, 2023.

NOTE 15: BUSINESS SEGMENT INFORMATION

We operate 4 reportable business segments, generally organized by product type, as follows:

•Payments – This segment includes our merchant in-store, online and mobile payment solutions; treasury management solutions, including remittance and lockbox processing, remote deposit capture, receivables management, payment processing and paperless treasury management; payroll and disbursement services, including Deluxe Payment Exchange; and fraud and security services.

•Data Solutions – This segment includes data-driven marketing solutions and hosted solutions, including digital engagement, financial institution profitability reporting and business incorporation services. Through June 2023, this segment also included web hosting and logo design services. We completed the sale of these businesses in June 2023. Further information regarding the divestiture can be found in Note 6.

•Promotional Solutions – This segment includes business forms, accessories, advertising specialties and promotional apparel.

•Checks – This segment includes printed business and personal checks.

The accounting policies of the segments are the same as those described in the Notes to Consolidated Financial Statements included in the 2022 Form 10-K. We allocate corporate costs for our shared services functions to our business segments when the costs are directly attributable to a segment. This includes certain sales and marketing, supply chain, real estate, finance, information technology and legal costs. Costs that are not directly attributable to a business segment are reported as Corporate operations and consist primarily of marketing, accounting, information technology, human resources, facilities, executive management and legal, tax and treasury costs that support the corporate function. Corporate operations also includes other income. All of our segments operate primarily in the U.S., with some operations in Canada. Through June 2023, Data Solutions also had operations in portions of Europe and partners in Central and South America, and through May 2022, also had operations in Australia. Information regarding the divestiture of these businesses can be found in Note 6.

Our chief operating decision maker (i.e., our Chief Executive Officer) reviews EBITDA on an adjusted basis for each segment when deciding how to allocate resources and to assess segment operating performance. Adjusted EBITDA for each segment excludes depreciation and amortization expense, interest expense, income tax expense and certain other amounts, which may include, from time to time: asset impairment charges; restructuring and integration costs; share-based compensation expense; acquisition transaction costs; certain legal-related expense; and gains or losses on sales of businesses and long-lived assets. Our Chief Executive Officer does not review segment asset information when making investment or operating decisions regarding our reportable business segments.

23

DELUXE CORPORATION

CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS

(dollars in thousands, except per share amounts)

Segment information for the quarters and nine months ended September 30, 2023 and 2022 was as follows:

	Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands)	2023		2022		2023		2022
Payments:
Revenue	$	169,482	$	169,787	$	515,837	$	507,149
Adjusted EBITDA	37,597		36,184		110,470		107,605
Data Solutions:
Revenue	64,080		66,739		194,764		204,824
Adjusted EBITDA	15,317		16,034		48,375		50,869
Promotional Solutions:
Revenue	124,292		136,081		399,234		408,600
Adjusted EBITDA	16,627		18,255		56,676		49,795
Checks:
Revenue	179,990		182,431		545,061		553,433
Adjusted EBITDA	81,417		80,478		241,481		245,838
Total segment:
Revenue	$	537,844	$	555,038	$	1,654,896	$	1,674,006
Adjusted EBITDA	150,958		150,951		457,002		454,107

The following table presents a reconciliation of total segment adjusted EBITDA to consolidated (loss) income before income taxes:

	Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands)	2023		2022		2023		2022
Total segment adjusted EBITDA	$	150,958	$	150,951	$	457,002	$	454,107
Corporate operations	(49,068)		(46,359)		(146,304)		(148,159)
Depreciation and amortization expense	(38,857)		(42,304)		(124,985)		(128,948)
Interest expense	(32,034)		(23,799)		(93,982)		(65,471)
Net income attributable to non-controlling interest	26		35		80		106
Restructuring and integration costs	(29,364)		(15,319)		(70,935)		(46,830)
Share-based compensation expense	(4,539)		(5,728)		(15,889)		(18,766)
Acquisition transaction costs	—		(51)		—		(112)
Certain legal-related (expense) benefit	(1,949)		1,659		(2,195)		814
(Loss) gain on sale of businesses and long-lived assets	(4,324)		1,804		17,618		19,331
(Loss) income before income taxes	$	(9,151)	$	20,889	$	20,410	$	66,072

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DELUXE CORPORATION

CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS

(dollars in thousands, except per share amounts)

The following tables present revenue disaggregated by our product and service offerings:

	Quarter Ended September 30, 2023
(in thousands)	Payments		Data Solutions		Promotional Solutions		Checks		Consolidated
Checks	$	—	$	—	$	—	$	179,990	$	179,990
Merchant services and other payment solutions	110,258		—		—		—		110,258
Marketing and promotional solutions	—		—		62,309		—		62,309
Forms and other products	—		—		61,983		—		61,983
Data-driven marketing solutions	—		59,561		—		—		59,561
Treasury management solutions	59,224		—		—		—		59,224
Web and hosted solutions	—		4,519		—		—		4,519
Total revenue	$	169,482	$	64,080	$	124,292	$	179,990	$	537,844

	Quarter Ended September 30, 2022
(in thousands)	Payments		Data Solutions		Promotional Solutions		Checks		Consolidated
Checks	$	—	$	—	$	—	$	182,431	$	182,431
Merchant services and other payment solutions	108,255		—		—		—		108,255
Marketing and promotional solutions	—		—		64,284		—		64,284
Forms and other products	—		—		71,797		—		71,797
Data-driven marketing solutions	—		46,993		—		—		46,993
Treasury management solutions	61,532		—		—		—		61,532
Web and hosted solutions	—		19,746		—		—		19,746
Total revenue	$	169,787	$	66,739	$	136,081	$	182,431	$	555,038

	Nine Months Ended September 30, 2023
(in thousands)	Payments		Data Solutions		Promotional Solutions		Checks		Consolidated
Checks	$	—	$	—	$	—	$	545,061	$	545,061
Merchant services and other payment solutions	334,973		—		—		—		334,973
Marketing and promotional solutions	—		—		204,998		—		204,998
Forms and other products	—		—		194,236		—		194,236
Treasury management solutions	180,864		—		—		—		180,864
Data-driven marketing solutions	—		153,346		—		—		153,346
Web and hosted solutions	—		41,418		—		—		41,418
Total revenue	$	515,837	$	194,764	$	399,234	$	545,061	$	1,654,896

25

DELUXE CORPORATION

CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS

(dollars in thousands, except per share amounts)

	Nine Months Ended September 30, 2022
(in thousands)	Payments		Data Solutions		Promotional Solutions		Checks		Consolidated
Checks	$	—	$	—	$	—	$	553,433	$	553,433
Merchant services and other payment solutions	328,144		—		—		—		328,144
Marketing and promotional solutions	—		—		197,083		—		197,083
Forms and other products	—		—		211,517		—		211,517
Treasury management solutions	179,005		—		—		—		179,005
Data-driven marketing solutions	—		134,307		—		—		134,307
Web and hosted solutions	—		70,517		—		—		70,517
Total revenue	$	507,149	$	204,824	$	408,600	$	553,433	$	1,674,006

The following tables present revenue disaggregated by geography, based on where items are shipped from or where services are performed:

	Quarter Ended September 30, 2023
(in thousands)	Payments		Data Solutions		Promotional Solutions		Checks		Consolidated
United States	$	156,556	$	64,080	$	119,137	$	173,682	$	513,455
Canada	12,926		—		5,155		6,308		24,389
Total revenue	$	169,482	$	64,080	$	124,292	$	179,990	$	537,844

	Quarter Ended September 30, 2022
(in thousands)	Payments		Data Solutions		Promotional Solutions		Checks		Consolidated
United States	$	159,160	$	64,111	$	129,697	$	175,481	$	528,449
Foreign, primarily Canada	10,627		2,628		6,384		6,950		26,589
Total revenue	$	169,787	$	66,739	$	136,081	$	182,431	$	555,038

	Nine Months Ended September 30, 2023
(in thousands)	Payments		Data Solutions		Promotional Solutions		Checks		Consolidated
United States	$	478,441	$	189,037	$	381,808	$	525,221	$	1,574,507
Foreign, primarily Canada	37,396		5,727		17,426		19,840		80,389
Total revenue	$	515,837	$	194,764	$	399,234	$	545,061	$	1,654,896

	Nine Months Ended September 30, 2022
(in thousands)	Payments		Data Solutions		Promotional Solutions		Checks		Consolidated
United States	$	475,368	$	188,494	$	389,824	$	531,260	$	1,584,946
Foreign, primarily Canada and Australia	31,781		16,330		18,776		22,173		89,060
Total revenue	$	507,149	$	204,824	$	408,600	$	553,433	$	1,674,006

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ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Our Management's Discussion and Analysis of Financial Condition and Results of Operations (MD&A) includes the following sections:

•Executive Overview that discusses what we do, our operating results at a high level and our financial outlook for the upcoming year;

•Consolidated Results of Operations; Restructuring and Integration Costs; and Segment Results that includes a more detailed discussion of our revenue and expenses;

•Cash Flows and Liquidity, Capital Resources and Other Financial Position Information that discusses key aspects of our cash flows, financial commitments, capital structure and financial position; and

•Critical Accounting Estimates that discusses the estimates that involve a significant level of uncertainty and have had or are reasonably likely to have a material impact on our financial condition or results of operations.

Please note that this MD&A discussion contains forward-looking statements that involve risks and uncertainties, including, but not limited to, our 2023 outlook, market impacts and expectations regarding our strategy and performance. Part I, Item 1A of our Annual Report on Form 10-K for the year ended December 31, 2022 (the "2022 Form 10-K") outlines known material risks and important information to consider when evaluating our forward-looking statements and is incorporated into this Item 2 of this report on Form 10-Q as if fully stated herein. The Private Securities Litigation Reform Act of 1995 (the "Reform Act") provides a “safe harbor” for forward-looking statements to encourage companies to provide prospective information. When we use the words or phrases “should result,” “believe,” “intend,” “plan,” “are expected to,” “targeted,” “will continue,” “will approximate,” “is anticipated,” “estimate,” “project,” “outlook,” "forecast" or similar expressions in this Quarterly Report on Form 10-Q, in future filings with the Securities and Exchange Commission, in our press releases, investor presentations and in oral statements made by our representatives, they indicate forward-looking statements within the meaning of the Reform Act.

This MD&A includes financial information prepared in accordance with accounting principles generally accepted in the U.S. ("GAAP"). In addition, we discuss free cash flow, net debt, liquidity, adjusted diluted earnings per share ("EPS"), consolidated adjusted earnings before interest, taxes, depreciation and amortization ("adjusted EBITDA") and consolidated adjusted EBITDA margin, all of which are non-GAAP financial measures. We believe that these non-GAAP financial measures, when reviewed in conjunction with GAAP financial measures, can provide useful information to assist investors in analyzing our current period operating performance and in assessing our future operating performance. For this reason, our internal management reporting also includes these financial measures, which should be considered in addition to, and not as superior to or as a substitute for, GAAP financial measures. We strongly encourage investors and shareholders to review our financial statements and publicly-filed reports in their entirety and not to rely on any single financial measure. Our non-GAAP financial measures may not be comparable to similarly titled measures used by other companies and therefore, may not result in useful comparisons. The reconciliation of our non-GAAP financial measures to the most directly comparable GAAP financial measures can be found in Consolidated Results of Operations.

EXECUTIVE OVERVIEW

We help businesses deepen customer relationships through trusted, technology-enabled solutions that help businesses pay and get paid, accelerate growth and operate more efficiently. Our solutions include merchant services, marketing services and data analytics, treasury management solutions, promotional products, and fraud and payroll solutions, as well as customized checks and business forms. We support millions of small businesses, thousands of financial institutions and hundreds of the world’s largest consumer brands, while processing approximately $3 trillion in annual payment volume. Our reach, scale and distribution channels position us to be a trusted business partner for our customers.

Recent market conditions – Interest expense has increased as a result of the rising interest rate environment. As of September 30, 2023, we held interest rate swaps that effectively convert $787.9 million of our variable-rate debt to a fixed rate. As a result, 77% of our debt had a fixed rate of 7.0% as of September 30, 2023, which partially insulates us from future interest rate increases.

We continue to monitor inflationary pressures on our labor, delivery and material costs. In response to the inflationary environment, we implemented targeted price increases in all of our segments. Despite the price changes, we continue to experience healthy revenue volumes, demonstrating the strength of our business and continued demand for our products. During 2022, we experienced some supply disruptions impacting certain higher margin printed products in our Promotional Solutions segment. We continue to closely monitor our supply chain to avoid delays or disruptions. We have, at times, also experienced labor supply issues in certain portions of our business. It remains difficult to estimate the severity and duration of the current inflationary environment or supply chain and labor issues on our business, financial position or results of operations.

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The disruptions to some regional financial institutions earlier in the year have had no impact on our business or results of operations. We do not bank with any of the directly affected financials institutions, and they collectively represent an immaterial portion of our revenue. Additionally, we have very little customer concentration risk and we believe our diversified customer base positions us well going forward.

Cash flows and liquidity – Cash provided by operating activities decreased $8.5 million for the first nine months of 2023, as compared to the first nine months of 2022, driven by a $29.7 million increase in interest payments as a result of rising interest rates, as well as a $9.3 million increase in employee bonus payments related to our 2022 operating performance. Operating cash flow was also negatively impacted by the continuing secular decline in checks, business forms and certain Promotional Solutions business accessories, inflationary pressures on hourly wages, materials and delivery, and the impact of business exits. These decreases in operating cash flow were partially offset by positive changes in working capital, pricing and cost saving actions, and a decrease of $9.7 million in payments for cloud computing implementation costs related to the implementation of our financial management system. Growth in data-driven marketing and merchant services revenue also contributed to the increase in operating cash flow. Free cash flow decreased $15.9 million for the first nine months of 2023, as compared to the first nine months of 2022. Total debt was $1.63 billion and net debt was $1.59 billion as of September 30, 2023. We held cash and cash equivalents of $42.2 million as of September 30, 2023, and liquidity was $301.1 million. Our capital allocation priorities are to reduce our debt and net leverage, deliver high return internal investments and pay our dividend. We continue to responsibly invest the free cash flow generated by our print businesses into Payments and Data Solutions, businesses that we believe can generate more robust growth over time. A reconciliation of free cash flow, net debt and liquidity to the comparable GAAP financial measures can be found in Consolidated Results of Operations.

2023 earnings vs. 2022 – Multiple factors drove the decrease in net income for the first nine months of 2023, as compared to the first nine months of 2022, including:

•increased transformational investments, primarily costs related to our technology infrastructure and a $24.1 million increase in restructuring and integration costs as we continue to take actions to grow earnings and optimize our cost structure;

•a $28.5 million increase in interest expense resulting from increasing interest rates on our variable-rate debt;

•inflationary pressures on hourly wages, materials and delivery;

•the continuing secular decline in checks, business forms and some Promotional Solutions business accessories;

•the impact of business exits; and

•higher effective income tax expense in 2023.

Partially offsetting these decreases in net income were the following factors:

•price increases in response to the inflationary environment;

•the benefit of actions taken to reduce costs, including workforce adjustments, marketing optimization and real estate rationalization; and

•a $9.9 million decrease in acquisition amortization, as certain of our assets are amortized using accelerated methods.

Diluted EPS of $0.25 for the first nine months of 2023, as compared to $1.06 for the first nine months of 2022, reflects the decrease in net income as described in the preceding paragraphs, as well as higher average shares outstanding in 2023. Adjusted diluted EPS for the first nine months of 2023 was $2.53 compared to $3.04 for the first nine months of 2022, and excludes the impact of non-cash items or items that we believe are not indicative of our current period operating performance. The decrease in adjusted diluted EPS was driven by the increase in interest expense resulting from the effect of increasing interest rates on our variable-rate debt, increased transformational investments, inflationary pressures on our cost structure, the continuing secular decline in checks, business forms and some business accessories, and the impact of business exits. These decreases in adjusted diluted EPS were partially offset by price increases in response to the inflationary environment and the benefit of various cost saving actions across functional areas. A reconciliation of diluted EPS to adjusted diluted EPS can be found in Consolidated Results of Operations.

Our Strategy

A detailed discussion of our strategy can be found in Part I, Item 1 of the 2022 Form 10-K. During the first quarter of 2023, we completed our 3-year corporate infrastructure modernization program with the implementation of the final phase of our

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enterprise resource planning (ERP) system. This effort required significant investment and management attention over the past 3 years. We expect that the new platform will now drive additional cost improvements and scale. We also made significant progress in our ongoing lockbox improvement efforts within our Payments segment, continuing to consolidate sites and shift work to optimize our operations. Having substantially completed our infrastructure modernization initiatives, we have shifted our focus to growth investments, primarily in Payments and Data Solutions, so that we can continue to drive scale, with the goal of growing profits faster than revenue. For the first nine months of 2023, adjusted EBITDA margin increased as compared to the prior year, as our operations continued to benefit from our disciplined pricing actions and overall cost management. We recently announced our North Star initiative. The goal of this initiative is to further drive shareholder value by expanding our EBITDA growth trajectory, driving increased cash flow, paying down debt and improving our leverage ratio. Further information regarding this initiative can be found in Restructuring and Integration Costs in this MD&A discussion.

Divestitures / business exits – In June 2023, we completed the sale of our North American web hosting and logo design businesses. These businesses generated annual revenue of approximately $66 million during 2022, primarily in our Data Solutions segment. During the third quarter of 2023, we decided to exit our U.S.-based payroll business and we executed a customer conversion agreement with another service provider. This business generated revenue of approximately $7 million in our Payments segment during 2022. Further information regarding these business exits can be found under the caption "Note 6: Divestitures" in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part 1, Item 1 of this report.

In May 2022, we completed the sale of our Australian web hosting business, and we also sold our Promotional Solutions strategic sourcing and retail packaging businesses during 2022. These businesses generated annual revenue of approximately $24 million in our Data Solutions segment and approximately $29 million in our Promotional Solutions segment during 2021.

We believe that these business exits allow us to focus our resources on the key growth areas of payments and data, while allowing us to optimize our operations.

Outlook for 2023

We expect that revenue for 2023 will be between $2.18 billion and $2.22 billion, as compared to 2022 revenue of $2.24 billion. The 2022 amount included revenue of approximately $52 million that will not recur in 2023 due to our business exits. We expect that adjusted EBITDA for the full year will be between $405 million and $420 million, as compared to $418 million for 2022. The 2022 amount included adjusted EBITDA of approximately $14 million that will not recur in 2023 due to our business exits. These estimates are subject to, among other things, prevailing macroeconomic conditions, global unrest, labor supply issues, inflation and the impact of divestitures.

As of September 30, 2023, we held cash and cash equivalents of $42.2 million and $258.9 million was available for borrowing under our revolving credit facility. We anticipate that capital expenditures will be approximately $100 million for the full year, as compared to $105 million for 2022, as we continue with important innovation investments and building scale across our product categories. We also expect that we will continue to pay our regular quarterly dividend. However, dividends are approved by our board of directors each quarter and thus, are subject to change. We anticipate that net cash generated by operations, along with cash and cash equivalents on hand and availability under our credit facility, will be sufficient to support our operations, including our contractual obligations and debt service requirements, for the next 12 months, as well as our long-term capital requirements. We were in compliance with our debt covenants as of September 30, 2023, and we anticipate that we will remain in compliance with our debt covenants throughout the next 12 months.

CONSOLIDATED RESULTS OF OPERATIONS

Consolidated Revenue

	Quarter Ended September 30,					Nine Months Ended September 30,
(in thousands)	2023		2022		Change	2023		2022		Change
Total revenue	$	537,844	$	555,038	(3.1%)	$	1,654,896	$	1,674,006	(1.1%)

The decrease in total revenue for the third quarter of 2023, as compared to the third quarter of 2022, was driven, in part, by the business exits discussed in Executive Overview, which resulted in a decrease in revenue of approximately $17 million for the third quarter of 2023, and the continuing secular decline in order volume for checks, business forms and some Promotional Solutions business accessories. Promotional Solutions also experienced some softness in demand in the distributor channel. Partially offsetting these decreases in revenue were price increases in response to the current inflationary environment, primarily in our Promotional Solutions and Checks segments, as well as growth from new business, primarily a $13 million increase in data-driven marketing, as we saw increased demand for our marketing services in support of banks attracting low-cost deposits and expansion of business banking account offerings.

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The decrease in total revenue for the first nine months of 2023, as compared to the first nine months of 2022, was driven, in part, by the business exits discussed in Executive Overview, which resulted in a decrease in revenue of approximately $36 million for the first nine months of 2023, as well as the continuing secular decline in order volume for checks, business forms and some Promotional Solutions business accessories. These decreases in revenue were partially offset by price increases in response to the current inflationary environment, primarily in our Promotional Solutions and Checks segments, as well as growth from new business and favorable volumes, primarily data-driven marketing and merchant services.

We do not manage our business based on product versus service revenue. Instead, we analyze our revenue based on the product and service offerings shown under the caption "Note 15: Business Segment Information" in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report.

Our revenue mix by business segment was as follows:

	Quarter Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
Payments	31.5	%	30.6	%	31.2	%	30.3	%
Data Solutions	11.9	%	12.0	%	11.8	%	12.2	%
Promotional Solutions	23.1	%	24.5	%	24.1	%	24.4	%
Checks	33.5	%	32.9	%	32.9	%	33.1	%
Total revenue	100.0	%	100.0	%	100.0	%	100.0	%

Consolidated Cost of Revenue

	Quarter Ended September 30,							Nine Months Ended September 30,
(in thousands)	2023			2022			Change	2023			2022			Change
Total cost of revenue	$	255,127		$	256,225		(0.4%)	$	775,737		$	769,532		0.8%
Total cost of revenue as a percentage of total revenue	47.4		%	46.2		%	1.2 pts.	46.9		%	46.0		%	0.9 pts.

Cost of revenue consists primarily of raw materials used to manufacture our products, shipping and handling costs, third-party costs for outsourced products and services, payroll and related expenses, information technology costs, depreciation and amortization of assets used in the production process and in support of digital service offerings, and related overhead.

The slight decrease in total cost of revenue for the third quarter of 2023, as compared to the third quarter of 2022, was driven by reduced revenue volume from the continuing secular decline in checks, business forms and some Promotional Solutions business accessories. In addition, total cost of revenue decreased $8 million due to the business exits discussed under Executive Overview and Promotional Solutions experienced some softness in demand in the distributor channel during the quarter. Almost entirely offsetting these decreases in total cost of revenue were inflationary pressures on hourly wages, materials and delivery, as well as the revenue growth from new business, primarily data-driven marketing, and continued investments in the business. In addition, restructuring and integration costs included in total cost of revenue increased $6.3 million as we continue to pursue cost reductions.

The increase in total cost of revenue for the first nine months of 2023, as compared to the first nine months of 2022, was driven by inflationary pressures on hourly wages, materials and delivery, as well as the revenue growth from new business, primarily data-driven marketing and merchant services. In addition, investments in the business increased, and we experienced some cost pressures in our Payments lockbox business earlier in the year as we continued to consolidate these operations. Restructuring and integration costs included in total cost of revenue increased $10.7 million as we continue to pursue cost reductions. Partially offsetting these increases in total cost of revenue was reduced revenue volume from the continuing secular decline in checks, business forms and some Promotional Solutions business accessories, as well as a $21 million decrease from the business exits discussed under Executive Overview.

Total cost of revenue as a percentage of total revenue for the third quarter and first nine months of 2023 increased as compared to the same periods in 2022, as the inflationary impacts, investments in the business and restructuring and integration costs more than offset the benefit of our pricing actions.

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Consolidated Selling, General & Administrative (SG&A) Expense

	Quarter Ended September 30,							Nine Months Ended September 30,
(in thousands)	2023			2022			Change	2023			2022			Change
SG&A expense	$	233,891		$	243,816		(4.1%)	$	726,880		$	753,140		(3.5%)
SG&A expense as a percentage of total revenue	43.5		%	43.9		%	(0.4) pts.	43.9		%	45.0		%	(1.1) pts.

The decreases in SG&A expense for the third quarter and first nine months of 2023, as compared to the same periods in 2022, were driven, in part, by various cost reduction actions, including workforce adjustments, marketing optimization and real estate rationalization, as well as a decrease related to the business exits discussed under Executive Overview of approximately $5 million for the third quarter of 2023 and $9 million for the first nine months of 2023. Additionally, acquisition amortization decreased $5.2 million for the third quarter of 2023 and $9.7 million for the first nine months of 2023, as certain of our intangible assets are amortized using accelerated methods. These decreases in SG&A expense were partially offset by increased costs related to our continued transformational investments, primarily related to our technology infrastructure.

Restructuring and Integration Expense

	Quarter Ended September 30,						Nine Months Ended September 30,
(in thousands)	2023		2022		Change		2023		2022		Change
Restructuring and integration expense	$	22,935	$	15,188	$	7,747	$	60,067	$	46,614	$	13,453

We continue to pursue several initiatives designed to focus our business behind our growth strategy and to increase our efficiency. The amount of restructuring and integration expense is expected to vary from period to period as we execute these initiatives. Further information regarding these costs can be found in Restructuring and Integration Costs in this MD&A discussion.

(Loss) Gain on Sale of Businesses and Long-Lived Assets

	Quarter Ended September 30,						Nine Months Ended September 30,
(in thousands)	2023		2022		Change		2023		2022		Change
(Loss) gain on sale of businesses and long-lived assets	$	(4,324)	$	1,804	$	(6,128)	$	17,618	$	19,331	$	(1,713)

As discussed in Executive Overview, in June 2023, we completed the sale of our North American web hosting and logo design businesses, and in May 2022, we completed the sale of our Australian web hosting business. We also sold a former facility during the second quarter of 2022. Results for the third quarter of 2023 included an out-of-period correcting adjustment that decreased the gain recognized on the sale of our web hosting and logo design businesses by $4.5 million. This adjustment was not material to the current or any historical interim or annual period. Further information regarding these business exits can be found under the caption "Note 6: Divestitures" in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part 1, Item 1 of this report.

Interest Expense

	Quarter Ended September 30,							Nine Months Ended September 30,
(in thousands)	2023			2022			Change	2023			2022			Change
Interest expense	$	32,034		$	23,799		34.6%	$	93,982		$	65,471		43.5%
Weighted-average debt outstanding	1,682,442			1,944,604			(13.5%)	1,691,137			1,974,445			(14.3%)
Weighted-average interest rate	7.1		%	5.6		%	1.5 pts.	7.0		%	5.0		%	2.0 pts.

The increases in interest expense for the third quarter and first nine months of 2023, as compared to the same periods in 2022, were primarily due to the increase in our weighted-average interest rate driven by the rising interest rate environment. The decrease in our average debt outstanding partially offset the impact of the higher interest rate. Based on the amount of variable-rate debt outstanding as of September 30, 2023, a one percentage point change in the weighted-average interest rate would result in a change in interest expense of approximately $1.0 million in the fourth quarter of 2023.

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Income Tax (Benefit) Provision

	Quarter Ended September 30,							Nine Months Ended September 30,
(in thousands)	2023			2022			Change	2023			2022			Change
Income tax (benefit) provision	$	(1,194)		$	6,129		(119.5%)	$	9,186		$	19,536		(53.0%)
Effective income tax rate	13.0		%	29.3		%	(16.3) pts.	45.0		%	29.6		%	15.4 pts.

The change in our effective income tax rate for the third quarter of 2023, as compared to the third quarter of 2022, was driven primarily by the impact of business exit activity and an increase in our state effective income tax rate in the third quarter of 2023.

The increase in our effective income tax rate for the first nine months of 2023, as compared to the first nine months of 2022, was driven primarily by an increase of 9.4 points related to the repatriation of foreign earnings and the change in our foreign effective tax rate, as well as an 8.9 point increase related to the tax impact of share-based compensation. Information regarding other factors that impacted our effective income tax rate for the first nine months of 2023 can be found under the caption "Note 10: Income Tax Provision" in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part 1, Item 1 of this report.

Net (Loss) Income / Diluted (Loss) Earnings Per Share

	Quarter Ended September 30,					Nine Months Ended September 30,
(in thousands, except per share amounts)	2023		2022		Change	2023		2022		Change
Net (loss) income	$	(7,957)	$	14,760	(153.9%)	$	11,224	$	46,536	(75.9%)
Diluted (loss) earnings per share	(0.18)		0.34		(152.9%)	0.25		1.06		(76.4%)
Adjusted diluted EPS(1)	0.79		0.99		(20.2%)	2.53		3.04		(16.8%)

(1) Information regarding the calculation of adjusted diluted EPS can be found in the following section entitled Reconciliation of Non-GAAP Financial Measures.

The decreases in net income, diluted EPS and adjusted diluted EPS for the first nine months of 2023, as compared to the first nine months of 2022, were driven by the factors outlined in Executive Overview - 2023 earnings vs. 2022. The same factors drove the decreases for the third quarter of 2023, as compared to the third quarter of 2022.

Adjusted EBITDA

	Quarter Ended September 30,							Nine Months Ended September 30,
(in thousands)	2023			2022			Change	2023			2022			Change
Adjusted EBITDA(1)	$	101,890		$	104,592		(2.6%)	$	310,698		$	305,948		1.6%
Adjusted EBITDA as a percentage of total revenue (adjusted EBITDA margin)(1)	18.9		%	18.8		%	0.1%	18.8		%	18.3		%	0.5 pts.

(1) Information regarding the calculation of adjusted EBITDA and adjusted EBITDA margin can be found in the following section entitled Reconciliation of Non-GAAP Financial Measures.

The decrease in adjusted EBITDA for the third quarter of 2023, as compared to the third quarter of 2022, was driven primarily by increased costs related to our continued transformational investments, primarily costs related to our technology infrastructure, as well as inflationary pressures on hourly wages, materials and delivery. Also reducing adjusted EBITDA was the continuing secular decline in checks, business forms and some business accessories, and soft demand in the Promotional Solutions distributor channel during the quarter. The business exits discussed under Executive Overview reduced adjusted EBITDA approximately $6 million for the third quarter of 2023. Partially offsetting these decreases in adjusted EBITDA were price increases in response to the current inflationary environment, the benefit of actions taken to reduce costs as we continually evaluate our cost structure, and the growth in data-driven marketing revenue.

The increase in adjusted EBITDA for the first nine months of 2023, as compared to the first nine months of 2022, was primarily driven by price increases in response to the current inflationary environment, the benefit of actions taken to reduce costs as we continually evaluate our cost structure, and the growth in data-driven marketing and merchant services revenue. Partially offsetting these increases in adjusted EBITDA were increased costs related to our continued transformational investments, primarily costs related to our technology infrastructure, as well as inflationary pressures on hourly wages, materials and delivery. Also reducing adjusted EBITDA was the continuing secular decline in checks, business forms and some business

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accessories, and the business exits discussed under Executive Overview reduced adjusted EBITDA approximately $8 million for the first nine months of 2023.

Adjusted EBITDA margin increased for the third quarter and first nine months of 2023, as compared to the same periods in 2022, driven by price increases, the benefit of cost saving actions and operating leverage, partially offset by inflationary pressures and our continued transformational investments.

Reconciliation of Non-GAAP Financial Measures

Free cash flow – We define free cash flow as net cash provided by operating activities less purchases of capital assets. We believe that free cash flow is an important indicator of cash available for debt service and for shareholders, after making capital investments to maintain or expand our asset base. A limitation of using the free cash flow measure is that not all of our free cash flow is available for discretionary spending, as we may have mandatory debt payments and other cash requirements that must be deducted from our cash available for future use. We believe that the measure of free cash flow provides an additional metric to compare cash generated by operations on a consistent basis and to provide insight into the cash flow available to fund items such as dividends, mandatory and discretionary debt reduction, acquisitions or other strategic investments, and share repurchases.

Net cash provided by operating activities reconciles to free cash flow as follows:

	Nine Months Ended September 30,
(in thousands)	2023		2022
Net cash provided by operating activities	$	114,906	$	123,418
Purchases of capital assets	(80,809)		(73,454)
Free cash flow	$	34,097	$	49,964

Net debt – Management believes that net debt is an important measure to monitor leverage and to evaluate the balance sheet. In calculating net debt, cash and cash equivalents are subtracted from total debt because they could be used to reduce our debt obligations. A limitation associated with using net debt is that it subtracts cash and cash equivalents, and therefore, may imply that management intends to use cash and cash equivalents to reduce outstanding debt. In addition, net debt suggests that our debt obligations are less than the most comparable GAAP measure indicates.

Total debt reconciles to net debt as follows:

(in thousands)	September 30, 2023		December 31, 2022
Total debt	$	1,632,435	$	1,644,276
Cash and cash equivalents	(42,189)		(40,435)
Net debt	$	1,590,246	$	1,603,841

Liquidity – We define liquidity as cash and cash equivalents plus the amount available for borrowing under our revolving credit facility. We consider liquidity to be an important metric for demonstrating the amount of cash that is available or that could be available on short notice. This financial measure is not a substitute for GAAP liquidity measures. Instead, we believe that this measurement enhances investors' understanding of the funds that are currently available.

Liquidity was as follows:

(in thousands)	September 30, 2023		December 31, 2022
Cash and cash equivalents	$	42,189	$	40,435
Amount available for borrowing under revolving credit facility	258,899		295,177
Liquidity	$	301,088	$	335,612

Adjusted diluted EPS – By excluding the impact of non-cash items or items that we believe are not indicative of current period operating performance, we believe that adjusted diluted EPS provides useful comparable information to assist in analyzing our current period operating performance and in assessing our future operating performance. As such, adjusted diluted EPS is one of the key financial performance metrics we use to assess the operating results and performance of the business and to identify strategies to improve performance. It is reasonable to expect that one or more of the excluded items will occur in future periods, but the amounts recognized may vary significantly.

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Diluted EPS reconciles to adjusted diluted EPS as follows:

	Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands, except per share amounts)	2023		2022		2023		2022
Net (loss) income	$	(7,957)	$	14,760	$	11,224	$	46,536
Net income attributable to non-controlling interest	(26)		(35)		(80)		(106)
Net (loss) income attributable to Deluxe	(7,983)		14,725		11,144		46,430
Acquisition amortization	16,514		21,704		58,811		68,665
Restructuring and integration costs	29,364		15,319		70,935		46,830
Share-based compensation expense	4,539		5,728		15,889		18,766
Acquisition transaction costs	—		51		—		112
Certain legal-related expense (benefit)	1,949		(1,659)		2,195		(814)
Loss (gain) on sale of businesses and long-lived assets	4,324		(1,804)		(17,618)		(19,331)
Gain on debt retirements	—		(1,726)		—		(1,726)
Adjustments, pretax	56,690		37,613		130,212		112,502
Income tax provision impact of pretax adjustments(1)	(13,773)		(9,189)		(30,669)		(26,832)
Adjustments, net of tax	42,917		28,424		99,543		85,670
Adjusted net income attributable to Deluxe	34,934		43,149		110,687		132,100
Income allocated to participating securities	—		—		—		(65)
Re-measurement of share-based awards classified as liabilities	—		(167)		(20)		(522)
Adjusted income attributable to Deluxe available to common shareholders	$	34,934	$	42,982	$	110,667	$	131,513
Weighted average shares and potential common shares outstanding	43,663		43,350		43,771		43,284
Adjustment(2)	378		—		50		—
Adjusted weighted average shares and potential common shares outstanding	44,041		43,350		43,821		43,284
GAAP diluted EPS	$	(0.18)	$	0.34	$	0.25	$	1.06
Adjustments, net of tax	0.97		0.65		2.28		1.98
Adjusted diluted EPS	$	0.79	$	0.99	$	2.53	$	3.04

(1) The tax effect of the pretax adjustments considers the tax treatment and related tax rate(s) that apply to each adjustment in the applicable tax jurisdiction(s). Generally, this results in a tax impact that approximates the U.S. effective tax rate for each adjustment. However, the tax impact of certain adjustments, such as share-based compensation expense, depends on whether the amounts are deductible in the respective tax jurisdictions and the applicable effective tax rate(s) in those jurisdictions.

(2) The total of weighted-average shares and potential common shares outstanding used in the calculation of adjusted diluted EPS for the third quarter and first nine months of 2023 differs from the GAAP calculation due to differences in the amount of dilutive securities in each calculation.

Adjusted EBITDA and adjusted EBITDA margin – We believe that adjusted EBITDA and adjusted EBITDA margin are useful in evaluating our operating performance, as they eliminate the effect of interest expense, income taxes, the accounting effects of capital investments (i.e., depreciation and amortization) and certain items, as presented below, that may vary for reasons unrelated to current period operating performance. In addition, management utilizes these measures to assess the operating results and performance of the business, to perform analytical comparisons and to identify strategies to improve performance. We also believe that an increasing adjusted EBITDA and adjusted EBITDA margin depict an increase in the value of the company. We do not consider adjusted EBITDA to be a measure of cash flow, as it does not consider certain cash requirements such as interest, income taxes, debt service payments or capital investments.

We have not reconciled our adjusted EBITDA outlook for 2023 to the directly comparable GAAP financial measure because we do not provide outlook guidance for net income or the reconciling items between net income and adjusted EBITDA. Because of the substantial uncertainty and variability surrounding certain of the forward-looking reconciling items, including asset impairment charges, restructuring and integration costs, gains and losses on sales of businesses and long-lived assets, and

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certain legal-related expenses, a reconciliation of the non-GAAP financial measure outlook guidance to the corresponding GAAP measure is not available without unreasonable effort. The probable significance of certain of these reconciling items is high and, based on historical experience, could be material.

Net income reconciles to adjusted EBITDA and adjusted EBITDA margin as follows:

	Quarter Ended September 30,						Nine Months Ended September 30,
(in thousands)	2023			2022			2023			2022
Net (loss) income	$	(7,957)		$	14,760		$	11,224		$	46,536
Net income attributable to non-controlling interest	(26)			(35)			(80)			(106)
Depreciation and amortization expense	38,857			42,304			124,985			128,948
Interest expense	32,034			23,799			93,982			65,471
Income tax (benefit) provision	(1,194)			6,129			9,186			19,536
Restructuring and integration costs	29,364			15,319			70,935			46,830
Share-based compensation expense	4,539			5,728			15,889			18,766
Acquisition transaction costs	—			51			—			112
Certain legal-related expense (benefit)	1,949			(1,659)			2,195			(814)
Loss (gain) on sale of businesses and long-lived assets	4,324			(1,804)			(17,618)			(19,331)
Adjusted EBITDA	$	101,890		$	104,592		$	310,698		$	305,948
Adjusted EBITDA margin	18.9		%	18.8		%	18.8		%	18.3		%

RESTRUCTURING AND INTEGRATION COSTS

Restructuring and integration expense consists of costs related to initiatives to drive earnings and cash flow growth and also includes costs related to the consolidation and migration of certain applications and processes, including our financial management systems. These costs consist primarily of consulting, project management services and internal labor, as well as other costs associated with our initiatives, such as costs associated with facility closures and consolidations. In addition, we have recorded employee severance costs across functional areas.

We are currently pursuing several initiatives designed to support our growth strategy and to increase our efficiency, and we recently announced our North Star initiative. The goal of this initiative is to further drive shareholder value by expanding our EBITDA growth trajectory, increasing cash flow, paying down debt and improving our leverage ratio. North Star is a balanced mix of structural cost reductions focused on organizational structure, processes and operational improvements, in addition to workstreams to drive revenue growth. We have already combined like-for-like capabilities, reduced management layers and consolidated core operations to run more efficiently and create the ability to invest in high impact talent to accelerate our growth businesses of payments and data.The associated costs incurred, which consisted primarily of consulting and severance costs, drove an increase in restructuring and integration costs during the third quarter of 2023. Further information regarding restructuring and integration expense can be found under the caption "Note 9: Restructuring and Integration Expense" in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report.

We expect that the benefits of North Star will ramp up over the coming quarters. We expect a benefit in the fourth quarter of 2023 of approximately $10 million, primarily from cost optimization initiatives executed during the third quarter of 2023. The overall program targets a $100 million run-rate improvement in free cash flow and an $80 million run-rate improvement in adjusted EBITDA by 2026. Through September 30, 2023, we have incurred related restructuring and integration costs of approximately $35 million, and we expect to incur an additional $80 million to $100 million over the next 2 years. These charges will include employee severance, professional services fees and other restructuring-related charges.

The majority of the employee reductions included in our restructuring and integration accruals as of September 30, 2023, as well as the related severance payments, are expected to be completed by the first quarter of 2024. As a result of these employee reductions, which include those related to our North Star initiative, we expect to realize annual cost savings of approximately $7 million in cost of sales and $25 million in SG&A expense in 2023, in comparison to our 2022 results of operations. In addition, we anticipate cost savings from facility closures of approximately $3 million in 2023, in comparison to our 2022 results of operations. Note that these savings may be offset by increased labor and other costs, including inflationary impacts and investments in the business.

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SEGMENT RESULTS

We operate 4 reportable business segments: Payments, Data Solutions, Promotional Solutions and Checks. These segments are generally organized by product type and reflect the way we manage the company. The financial information presented below for our reportable business segments is consistent with that presented under the caption "Note 15: Business Segment Information" in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report, where information regarding revenue from our various product and service offerings can also be found.

Payments

Results for our Payments segment were as follows:

	Quarter Ended September 30,							Nine Months Ended September 30,
(in thousands)	2023			2022			Change	2023			2022			Change
Total revenue	$	169,482		$	169,787		(0.2%)	$	515,837		$	507,149		1.7%
Adjusted EBITDA	37,597			36,184			3.9%	110,470			107,605			2.7%
Adjusted EBITDA margin	22.2		%	21.3		%	0.9 pts.	21.4		%	21.2		%	0.2 pts.

The slight decrease in total revenue for the third quarter of 2023, as compared to the third quarter of 2022, was driven by a 3.8% decrease in treasury management revenue, primarily driven by some softness in lockbox processing volumes and the impact of one-time volume increases in the third quarter of 2022 resulting from an extended outage experienced by a competitor. Partially offsetting this decrease in total revenue was a 2.1% increase in merchant services revenue, driven by increased volume.

The increase in total revenue for the first nine months of 2023, as compared to the first nine months of 2022, was due to an increase in merchant services revenue of 3.4%, driven by strong merchant activations and volume, and a 1.0% increase in treasury management revenue, primarily due to our receivables offerings and price increases in response to the current inflationary environment. For the full year, we expect low single digit percentage revenue growth for this segment.

The increases in adjusted EBITDA for the third quarter and first nine months of 2023, as compared to the same periods in 2022, were primarily driven by the revenue growth in merchant services and price increases in response to the current inflationary environment. These increases in adjusted EBITDA were partially offset by continued information technology investments and inflationary pressures on labor costs. Adjusted EBITDA for the third quarter of 2023 benefited from operational improvements across our lockbox sites, while adjusted EBITDA for the first nine months of 2023 included cost pressures as we consolidated our lockbox processing operations. For the full year, we expect adjusted EBITDA margin to be in the low to mid 20% range.

Data Solutions

Results for our Data Solutions segment were as follows:

	Quarter Ended September 30,							Nine Months Ended September 30,
(in thousands)	2023			2022			Change	2023			2022			Change
Total revenue	$	64,080		$	66,739		(4.0%)	$	194,764		$	204,824		(4.9%)
Adjusted EBITDA	15,317			16,034			(4.5%)	48,375			50,869			(4.9%)
Adjusted EBITDA margin	23.9		%	24.0		%	(0.1) pts.	24.8		%	24.8		%	—

The decreases in total revenue for the third quarter and first nine months of 2023, as compared to the same periods in 2022, were driven by the business exits discussed in Executive Overview, which resulted in a reduction in revenue of approximately $15 million for the third quarter of 2023 and $23 million for the first nine months of 2023. In addition, for the nine month period, revenue from our North American web hosting business prior to the divestiture declined due to continuing customer churn. Partially offsetting these decreases in revenue was an increase in data-driven marketing revenue of $13 million for the third quarter of 2023 and $19 million for the first nine months of 2023, as demand increased for our marketing services in support of banks attracting low-cost deposits and expansion of business banking account offerings. For the nine-month period, this increase was partially offset by the first quarter 2023 impact of certain of our customers's marketing campaigns being pulled into the fourth quarter of 2022. For the full year, we expect that revenue will decline approximately $38 million as a result of the business exits and that the remainder of the business will deliver low single digit percentage revenue growth.

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Adjusted EBITDA decreased for the third quarter of 2023, as compared to the third quarter of 2022, due, in part, to the business exits discussed under Executive Overview, which decreased adjusted EBITDA by approximately $6 million. Partially offsetting this decrease in adjusted EBITDA was the growth in data-driven marketing revenue and the benefit of cost reduction actions. Adjusted EBITDA margin decreased slightly for the third quarter of 2023, as compared to the third quarter of 2022, reflecting the shift toward data-driven marketing revenue, which has a slightly lower EBITDA margin than our former web hosting business.

Adjusted EBITDA decreased for the first nine months of 2023, as compared to the first nine months of 2022, driven by the business exits discussed under Executive Overview, which reduced adjusted EBITDA by approximately $7 million for the first nine months of 2023, as well as the decrease in North American web hosting revenue. These decreases in adjusted EBITDA were partially offset by the growth in data-driven marketing and the benefit of cost reduction actions. Adjusted EBITDA margin was flat for the first nine months of 2023, as compared to the first nine months of 2022, as the shift toward data-driven marketing revenue was offset by expense management. For the full year, we expect that adjusted EBITDA will decline approximately $13 million due to business exits, and we expect that adjusted EBITDA margin will be in the low to mid 20% range.

Promotional Solutions

Results for our Promotional Solutions segment were as follows:

	Quarter Ended September 30,							Nine Months Ended September 30,
(in thousands)	2023			2022			Change	2023			2022			Change
Total revenue	$	124,292		$	136,081		(8.7%)	$	399,234		$	408,600		(2.3%)
Adjusted EBITDA	16,627			18,255			(8.9%)	56,676			49,795			13.8%
Adjusted EBITDA margin	13.4		%	13.4		%	—	14.2		%	12.2		%	2.0 pts.

The decrease in total revenue for the third quarter of 2023, as compared to the third quarter of 2022, was driven primarily by the continuing secular decline in business forms and some accessories, as well as demand softness in our distributor network. Additionally, the business exits discussed in Executive Overview resulted in a revenue decline of approximately $2 million for the third quarter of 2023. Partially offsetting these decreases in revenue was the impact of price increases in response to the current inflationary environment.

The decrease in total revenue for the first nine months of 2023, as compared to the first nine months of 2022, was driven primarily by the continuing secular decline in business forms and some accessories and some demand softness in our distributor network. Additionally, the business exits discussed in Executive Overview resulted in a revenue decline of approximately $13 million for the first nine months of 2023. Partially offsetting these decreases in revenue was the impact of price increases in response to the current inflationary environment, new clients and relationship expansion with existing clients. For the full year, the impact of business exits will result in a $13 million decrease in revenue, and we expect that the remainder of the business will deliver a low single digit percentage revenue decline.

Adjusted EBITDA for the third quarter of 2023 decreased compared to the third quarter of 2022, driven by the secular decline in business forms and some accessories, the soft demand experienced by our distributor network and inflationary pressures on materials and delivery. Partially offsetting these decreases in adjusted EBITDA were price increases and the benefit of cost reduction actions. Adjusted EBITDA margin was flat for the for third quarter of 2023, compared to the third quarter of 2022, as price increases and the benefit of our cost reduction actions offset the impact of inflationary pressures.

Adjusted EBITDA for the first nine months of 2023 increased compared to the first nine months of 2022, driven primarily by price increases and cost reduction actions. In addition, we are taking a more focused approach and targeting products with better margins. Partially offsetting these increases in adjusted EBITDA were inflationary pressures on materials and delivery, the continuing secular decline in business forms and some accessories, and some demand softness in our distributor network. Adjusted EBITDA margin increased for the first nine months of 2023, as compared to the first nine months of 2022, as price increases, the benefit of cost reduction actions and our focus on products with better margins more than offset the impact of inflationary pressures. For the full year, we expect the adjusted EBITDA margin percentage to be in the mid-teens.

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Checks

Results for our Checks segment were as follows:

	Quarter Ended September 30,							Nine Months Ended September 30,
(in thousands)	2023			2022			Change	2023			2022			Change
Total revenue	$	179,990		$	182,431		(1.3%)	$	545,061		$	553,433		(1.5%)
Adjusted EBITDA	81,417			80,478			1.2%	241,481			245,838			(1.8%)
Adjusted EBITDA margin	45.2		%	44.1		%	1.1 pts.	44.3		%	44.4		%	(0.1) pts.

The decreases in total revenue for the third quarter and first nine months of 2023, as compared to the same periods in 2022, were driven primarily by the continuing secular decline in overall check volumes, partially offset by price increases in response to the current inflationary environment. For the full year, we expect the percentage revenue decline to be in the low to mid single digits, consistent with our long-term expectations.

The increase in adjusted EBITDA for the third quarter of 2023, as compared to the third quarter of 2022, was driven by price increases and the benefit of cost saving actions. These increases in adjusted EBITDA were partially offset by the secular decline in overall check volumes and inflationary pressures on delivery and materials. Adjusted EBITDA margin for the third quarter of 2023 increased as compared to the third quarter of 2022, as the benefit of pricing and cost saving actions more than offset the impact of inflationary cost pressures.

The decrease in adjusted EBITDA for the first nine months of 2023, as compared to the first nine months of 2022, was driven by the secular decline in overall check volumes and inflationary pressures on delivery and materials. These decreases in adjusted EBITDA were partially offset by price increases and the benefit of cost saving actions. Adjusted EBITDA margin for the first nine months of 2023 decreased slightly as compared to first nine months of 2022, as inflationary cost pressures were almost entirely offset by the benefit of the pricing and cost saving actions. For the full year, we expect adjusted EBITDA margin to remain in the mid 40% range.

CASH FLOWS AND LIQUIDITY

As of September 30, 2023, we held cash and cash equivalents of $42.2 million and restricted cash and restricted cash equivalents included in funds held for customers and other non-current assets of $146.8 million. The following table shows our cash flow activity for the nine months ended September 30, 2023 and 2022 and should be read in conjunction with the consolidated statements of cash flows appearing in Part I, Item 1 of this report.

	Nine Months Ended September 30,
(in thousands)	2023		2022		Change
Net cash provided by operating activities	$	114,906	$	123,418	$	(8,512)
Net cash used by investing activities	(50,735)		(49,350)		(1,385)
Net cash used by financing activities	(213,590)		(149,561)		(64,029)
Effect of exchange rate change on cash, cash equivalents, restricted cash and restricted cash equivalents	993		(14,107)		15,100
Net change in cash, cash equivalents, restricted cash and restricted cash equivalents	$	(148,426)	$	(89,600)	$	(58,826)
Free cash flow(1)	$	34,097	$	49,964	$	(15,867)

(1) See Reconciliation of Non-GAAP Financial Measures within the Consolidated Results of Operations section, which defines and illustrates how we calculate free cash flow.

Net cash provided by operating activities decreased $8.5 million for the first nine months of 2023, as compared to the first nine months of 2022, driven by a $29.7 million increase in interest payments as a result of rising interest rates, as well as a $9.3 million increase in employee bonus payments related to our 2022 operating performance. Operating cash flow was also negatively impacted by the continuing secular decline in checks, business forms and certain Promotional Solutions business accessories, inflationary pressures on hourly wages, materials and delivery, and the impact of business exits. These decreases in operating cash flow were partially offset by positive changes in working capital, pricing and cost saving actions, and a decrease of $9.7 million in payments for cloud computing implementation costs related to the implementation of our financial management system. Growth in data-driven marketing and merchant services revenue also contributed to the increase in operating cash flow.

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Included in net cash provided by operating activities were the following operating cash outflows:

	Nine Months Ended September 30,
(in thousands)	2023		2022		Change
Interest payments	$	80,707	$	50,986	$	29,721
Performance-based compensation payments(1)	44,316		34,972		9,344
Income tax payments	31,261		34,515		(3,254)
Prepaid product discount payments(2)	21,798		23,920		(2,122)
Severance payments	11,448		7,502		3,946
Payments for cloud computing arrangement implementation costs	6,944		16,608		(9,664)

(1) Amounts reflect compensation based on total company and segment performance.

(2) See Other Financial Position information for further information regarding these payments.

Net cash used by investing activities for the first nine months of 2023 was $1.4 million higher than the first nine months of 2022, driven by a $7.4 million increase in capital expenditures in 2023 as we continued innovation investments and building scale across our product categories. We also made payments of $10.0 million in 2023 related to a joint venture focused on launching and marketing a business payment distribution technology platform. These increases in cash used by investing activities were partially offset by an increase of $14.6 million in proceeds from the sale of businesses and long-lived assets related to the business exit activity discussed in Executive Overview.

Net cash used by financing activities for the first nine months of 2023 was $64.0 million higher than the first nine months of 2022, driven primarily by the net change in customer funds obligations in each period.

Significant cash transactions, excluding those related to operating activities, for each period were as follows:

	Nine Months Ended September 30,
(in thousands)	2023		2022		Change
Proceeds from sale of businesses and long-lived assets	$	39,872	$	25,248	$	14,624
Net change in customer funds obligations	(150,936)		(88,079)		(62,857)
Purchases of capital assets	(80,809)		(73,454)		(7,355)
Cash dividends paid to shareholders	(40,140)		(39,613)		(527)
Net change in debt	(14,532)		(13,175)		(1,357)

In assessing our cash needs, we must consider our debt service requirements, lease obligations, other contractual commitments and contingent liabilities. Information regarding the maturities of our long-term debt and our contingent liabilities can be found under the captions “Note 12: Debt” and "Note 13: Other Commitments and Contingencies," both of which appear in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report. Information regarding our lease obligations can be found under the caption "Note 14: Leases" in the Notes to Consolidated Financial Statements appearing in the 2022 Form 10-K, and information regarding our contractual obligations can be found in the MD&A section of the 2022 Form 10-K, under the section entitled Cash Flows and Liquidity. During the first nine months of 2023, we entered into additional contractual obligations related primarily to information technology and consulting services. These contracts increase our contractual obligations by approximately $130 million, with $65 million due through 2024 and the remainder due through 2028.

As of September 30, 2023, $258.9 million was available for borrowing under our revolving credit facility. We anticipate that net cash generated by operations, along with cash and cash equivalents on hand and availability under our credit facility, will be sufficient to support our operations, including our contractual obligations and debt service requirements, for the next 12 months, as well as our long-term capital requirements. We anticipate that we will continue to pay our regular quarterly dividend. However, dividends are approved by our board of directors each quarter and thus, are subject to change.

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CAPITAL RESOURCES

The principal amount of our debt obligations was $1.64 billion as of September 30, 2023 and $1.66 billion as of December 31, 2022. Further information concerning our outstanding debt, including our debt service obligations, can be found under the caption “Note 12: Debt” in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report.

Our capital structure for each period was as follows:

	September 30, 2023				December 31, 2022
(in thousands)	Amount		Weighted- average interest rate		Amount		Weighted- average interest rate		Change
Fixed interest rate(1)	$	1,262,901	7.0	%	$	975,000	6.6	%	$	287,901
Floating interest rate	381,943		7.7	%	684,375		6.6	%	(302,432)
Debt principal	1,644,844		7.1	%	1,659,375		6.6	%	(14,531)
Shareholders’ equity	599,386				604,224				(4,838)
Total capital	$	2,244,230			$	2,263,599			$	(19,369)

(1) The fixed interest rate amount includes the amount of our variable-rate debt that is subject to interest rate swap agreements. The related interest rate includes the fixed rate under the swaps plus the credit facility spread due on all amounts outstanding under our credit facility.

In October 2018, our board of directors authorized the repurchase of up to $500.0 million of our common stock. This authorization has no expiration date. We have not repurchased any shares under this authorization since the first quarter of 2020. As of September 30, 2023, $287.5 million remained available for repurchase under this authorization. Information regarding changes in shareholders' equity can be found in the consolidated statements of shareholders' equity appearing in Part I, Item 1 of this report.

As of September 30, 2023, total commitments under our revolving credit facility were $500.0 million. Our quarterly commitment fee ranges from 0.25% to 0.35%, based on our total leverage ratio, as defined in the credit agreement. Further information regarding the terms and maturities of our debt, as well as our debt covenants, can be found under the caption "Note 12: Debt" in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report. We were in compliance with our debt covenants as of September 30, 2023, and we anticipate that we will remain in compliance with our debt covenants throughout the next 12 months.

As of September 30, 2023, amounts available for borrowing under our revolving credit facility were as follows:

(in thousands)	Available borrowings
Revolving credit facility commitment	$	500,000
Amounts drawn on revolving credit facility	(233,000)
Outstanding letters of credit(1)	(8,101)
Net available for borrowing as of September 30, 2023	$	258,899

(1) We use standby letters of credit to collateralize certain obligations related primarily to our self-insured workers’ compensation claims, as well as claims for environmental matters, as required by certain states. These letters of credit reduce the amount available for borrowing under our revolving credit facility.

OTHER FINANCIAL POSITION INFORMATION

Information concerning items comprising selected captions on our consolidated balance sheets can be found under the caption "Note 3: Supplemental Balance Sheet and Cash Flow Information" appearing in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report.

Funds held for customers – Funds held for customers of $152.0 million as of September 30, 2023 decreased $150.3 million from December 31, 2022, and the related current liability for funds held for customers of $151.9 million as of September 30, 2023 decreased $153.2 million from December 31, 2022. These decreases were driven by the seasonal nature of

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a portion of our merchant services business under which property tax payments are collected in December and are paid on behalf of customers the following year.

Prepaid product discounts – Other non-current assets include prepaid product discounts that are recorded upon contract execution and are generally amortized on the straight-line basis as reductions of revenue over the related contract term. Changes in prepaid product discounts during the nine months ended September 30, 2023 and 2022 can be found under the caption "Note 3: Supplemental Balance Sheet and Cash Flow Information" in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report. Cash payments for prepaid product discounts were $21.8 million for the first nine months of 2023 and $23.9 million for the first nine months of 2022.

The number of checks written has been declining, which has contributed to increased competitive pressure when attempting to retain or acquire clients. Both the number of financial institution clients requesting prepaid product discount payments and the amount of the payments has fluctuated from year to year. Although we anticipate that we will selectively continue to make these payments, we cannot quantify future amounts with certainty. The amount paid depends on numerous factors, such as the number and timing of contract executions and renewals, competitors’ actions, overall product discount levels and the structure of up-front product discount payments versus providing higher discount levels throughout the term of the contract.

Liabilities for prepaid product discounts are recorded upon contract execution. These obligations are monitored for each contract and are adjusted as payments are made. Prepaid product discount payments due within the next year are included in accrued liabilities on the consolidated balance sheets. These accruals were $4.2 million as of September 30, 2023 and December 31, 2022.

CRITICAL ACCOUNTING ESTIMATES

A description of our critical accounting estimates was provided in the MD&A section of the 2022 Form 10-K. There were no changes in the determination of these estimates during the first nine months of 2023. Information regarding the annual goodwill impairment analysis completed during the third quarter of 2023 can be found under the caption "Note 8: Fair Value Measurements" in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report.

New accounting pronouncements – Information regarding new accounting pronouncements adopted during 2023 can be found under the caption “Note 2: New Accounting Pronouncements” in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report.

ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

Interest rate risk – We are exposed to changes in interest rates primarily as a result of the borrowing activities used to support our capital structure, maintain liquidity and fund business operations and investments. We do not enter into financial instruments for speculative or trading purposes. The nature and amount of debt outstanding can be expected to vary as a result of future business requirements, market conditions and other factors.

Interest is payable on amounts outstanding under our credit facility at a fluctuating rate of interest determined by reference to the Secured Overnight Financing Rate (SOFR) plus an applicable margin ranging from 1.5% to 2.5%, depending on our total leverage ratio, as defined in the credit agreement. We also had $475.0 million of 8.0% senior, unsecured notes outstanding as of September 30, 2023. Including the related discount and debt issuance costs, the effective interest rate on these notes is 8.3%.

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As of September 30, 2023, our total debt outstanding was as follows:

(in thousands)	Carrying amount(1)		Fair value(2)		Interest rate(3)
Senior, secured term loan facility	$	931,230	$	936,844	6.8	%
Senior, unsecured notes	468,205		391,428		8.0	%
Amounts drawn on revolving credit facility	233,000		233,000		6.8	%
Total debt	$	1,632,435	$	1,561,272	7.1	%

(1) The carrying amount has been reduced by unamortized discount and debt issuance costs of $12.4 million.

(2) For the amounts outstanding under our credit facility agreement, fair value approximates carrying value because the interest rate is variable and reflects current market rates. The fair value of the senior, unsecured notes is based on quoted prices in active markets for the identical liability when traded as an asset.

(3) The interest rate presented for total debt includes the impact of the interest rate swaps discussed below.

As part of our interest rate risk management strategy, we entered into interest rate swaps, which we designated as cash flow hedges, to mitigate variability in interest payments on a portion of our variable-rate debt. As of September 30, 2023, the interest rate swaps effectively converted $787.9 million of variable-rate debt to a fixed rate. Further information regarding the interest rate swaps can be found under the caption "Note 7: Derivative Financial Instruments" in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report. Changes in the fair value of the interest rate swaps are recorded in accumulated other comprehensive loss on the consolidated balance sheets and are subsequently reclassified to interest expense as interest payments are made on the variable-rate debt. The fair value of the swaps was included in other non-current assets on the consolidated balance sheet and was $13.0 million as of September 30, 2023. The fair value of the swaps in effect at December 31, 2022 was included in other current assets and other non-current assets on the consolidated balance sheet and was $3.6 million.

Based on the amount of variable-rate debt outstanding as of September 30, 2023, a one percentage point change in the weighted-average interest rate would result in a change in interest expense of approximately $1.0 million in the fourth quarter of 2023.

Our credit agreement matures on June 1, 2026, at which time any amounts outstanding under the revolving credit facility must be repaid. The term loan facility requires periodic principal payments through June 1, 2026, and the senior, unsecured notes mature in June 2029. Information regarding the maturities of our long-term debt can be found under the caption "Note 12: Debt" in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report.

Foreign currency exchange rate risk – We are exposed to changes in foreign currency exchange rates. Investments in, and loans and advances to, foreign subsidiaries and branches, as well as the operations of these businesses, are denominated in foreign currencies, primarily Canadian dollars. The effect of exchange rate changes is expected to have a minimal impact on our earnings and cash flows, as our foreign operations represent a relatively small portion of our business. We have not entered into hedges against changes in foreign currency exchange rates.

ITEM 4. CONTROLS AND PROCEDURES

(a)  Disclosure Controls and Procedures – As of the end of the period covered by this report, September 30, 2023 (the "Evaluation Date"), we carried out an evaluation, under the supervision and with the participation of management, including the Chief Executive Officer and the Chief Financial Officer, of the effectiveness of the design and operation of our disclosure controls and procedures (as defined in Rule 13a-15(e) of the Securities Exchange Act of 1934, as amended (the "Exchange Act")). Based upon that evaluation, the Chief Executive Officer and the Chief Financial Officer concluded that, as of the Evaluation Date, our disclosure controls and procedures were effective to ensure that information required to be disclosed in the reports that we file or submit under the Exchange Act is (i) recorded, processed, summarized and reported within the time periods specified in applicable rules and forms, and (ii) accumulated and communicated to our management, including our Chief Executive Officer and Chief Financial Officer, to allow timely decisions regarding required disclosure.

(b) Internal Control Over Financial Reporting – There were no material changes in our internal control over financial reporting identified in connection with our evaluation during the quarter ended September 30, 2023 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

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PART II – OTHER INFORMATION

ITEM 1. LEGAL PROCEEDINGS

We record accruals with respect to identified claims or lawsuits when it is probable that a liability has been incurred and the amount of the loss can be reasonably estimated. Claims and lawsuits are reviewed quarterly and provisions are taken or adjusted to reflect the status of a particular matter. We believe the recorded reserves in our consolidated financial statements are adequate in light of the probable and estimable outcomes. As of September 30, 2023, recorded liabilities were not material to our financial position, results of operations or liquidity, and we do not believe that any of the currently identified claims or litigation will materially affect our financial position, results of operations or liquidity upon resolution. However, litigation is subject to inherent uncertainties, and unfavorable rulings could occur. If an unfavorable ruling were to occur, it may cause a material adverse impact on our financial position, results of operations or liquidity in the period in which the ruling occurs or in future periods.

ITEM 1A. RISK FACTORS

Our risk factors are outlined in Part I, Item 1A of the 2022 Form 10-K. There have been no significant changes in these risk factors since we filed the 2022 Form 10-K.

ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES, USE OF PROCEEDS, AND ISSUER PURCHASES OF EQUITY SECURITIES

In October 2018, our board of directors authorized the repurchase of up to $500.0 million of our common stock. This authorization has no expiration date. No shares were repurchased under this authorization during the third quarter of 2023 and $287.5 million remained available for repurchase as of September 30, 2023.

ITEM 3. DEFAULTS UPON SENIOR SECURITIES

None.

ITEM 4. MINE SAFETY DISCLOSURES

Not applicable.

ITEM 5. OTHER INFORMATION

During the three months ended September 30, 2023, neither the Company nor any of our directors or our officers (as defined in Rule 16a-1(f) of the Securities Exchange Act of 1934, as amended) adopted or terminated a Rule 10b5-1 trading arrangement or a non-Rule 10b5-1 trading arrangement (as such terms are defined in Item 408 of Regulation S-K of the Securities Act of 1933).

ITEM 6. EXHIBITS

Exhibit Number	Description
31.1	CEO Certification of Periodic Report pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

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Exhibit Number	Description
31.2	CFO Certification of Periodic Report pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
32.1	CEO and CFO Certification of Periodic Report pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 (furnished)
101.INS	XBRL Instance Document – the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document
101.SCH	XBRL Taxonomy Extension Schema Document
101.CAL	XBRL Taxonomy Extension Calculation Linkbase Document
101.DEF	XBRL Taxonomy Extension Definition Linkbase Document
101.LAB	XBRL Taxonomy Extension Label Linkbase Document
101.PRE	XBRL Taxonomy Extension Presentation Linkbase Document
104	Cover page interactive data file (formatted as Inline XBRL and contained in Exhibit 101)

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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

	DELUXE CORPORATION             (Registrant)
Date: November 3, 2023	/s/ Barry C. McCarthy
	Barry C. McCarthy President and Chief Executive Officer (Principal Executive Officer)
Date: November 3, 2023	/s/ William C. Zint
	William C. Zint Senior Vice President, Chief Financial Officer (Principal Financial Officer)
Date: November 3, 2023	/s/ Chad P. Kurth
	Chad P. Kurth Vice President, Chief Accounting Officer (Principal Accounting Officer)

45

EX-31.1

Exhibit 31.1

CEO CERTIFICATION OF PERIODIC REPORT UNDER SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

I, Barry C. McCarthy, President and Chief Executive Officer of Deluxe Corporation, certify that:

1.  I have reviewed this quarterly report on Form 10-Q of Deluxe Corporation;

2.  Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.  Based on my knowledge, the financial statements and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.  The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a)Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b)Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c)Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d)Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.  The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions):

(a)All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and

(b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.

Date:  November 3, 2023	/s/ Barry C. McCarthy
	Barry C. McCarthy
	President and Chief Executive Officer

EX-31.2

Exhibit 31.2

CFO CERTIFICATION OF PERIODIC REPORT UNDER SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

I, William C. Zint, Chief Financial Officer of Deluxe Corporation, certify that:

1.  I have reviewed this quarterly report on Form 10-Q of Deluxe Corporation;

2.  Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.  Based on my knowledge, the financial statements and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.  The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a)Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b)Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c)Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d)Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.  The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions):

(a)All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and

(b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.

Date:  November 3, 2023	/s/ William C. Zint
	William C. Zint
	Senior Vice President, Chief Financial Officer

EX-32.1

Exhibit 32.1

CEO AND CFO CERTIFICATION OF PERIODIC REPORT

We, Barry C. McCarthy, President and Chief Executive Officer of Deluxe Corporation (the “Company”), and William C. Zint, Chief Financial Officer of the Company, certify, pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, 18 U.S.C. Section 1350, that:

(1)the Quarterly Report on Form 10-Q of the Company for the quarter ended September 30, 2023 (the “Report”) fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934 (15 U.S.C. 78m or 78o(d)); and

(2)the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

Date:  November 3, 2023	/s/ Barry C. McCarthy
	Barry C. McCarthy
	President and Chief Executive Officer

/s/ William C. Zint

William C. Zint

Senior Vice President, Chief Financial Officer

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	Sep. 30, 2023	Oct. 25, 2023
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Current Fiscal Year End Date	--12-31
Document Fiscal Year Focus	2023
Document Fiscal Period Focus	Q3
Amendment Flag	false
Entity Incorporation, State or Country Code	MN
Entity Tax Identification Number	41-0216800
Entity Address, Address Line One	801 S. Marquette Ave.
Entity Address, City or Town	Minneapolis
Entity Address, State or Province	MN
Entity Address, Postal Zip Code	55402-2807
City Area Code	651
Local Phone Number	483-7111
Title of 12(b) Security	Common Stock, par value $1.00 per share
Trading Symbol	DLX
Security Exchange Name	NYSE
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		43,692,545

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CONSOLIDATED BALANCE SHEETS (Unaudited) - USD ($) $ in Thousands	Sep. 30, 2023	Dec. 31, 2022
Current assets:
Cash and cash equivalents, including securities carried at fair value of $5,000 as of December 31, 2022	$ 42,189	$ 40,435
Trade accounts receivable, net of allowance for credit losses	203,971	206,617
Inventories and supplies	49,259	52,267
Funds held for customers, including securities carried at fair value of $8,068 and $8,126, respectively	151,961	302,291
Prepaid expenses	32,297	36,642
Revenue in excess of billings	36,693	38,761
Other current assets	20,906	27,024
Total current assets	537,276	704,037
Deferred income taxes	1,473	1,956
Long-term investments	62,076	47,783
Property, plant and equipment, net of accumulated depreciation of $336,158 and $379,988, respectively	121,066	124,894
Operating lease assets	58,839	47,132
Intangibles, net of accumulated amortization of $856,782 and $823,589, respectively	410,679	458,979
Goodwill	1,430,564	1,431,385
Other non-current assets	262,696	260,354
Total assets	2,884,669	3,076,520
Current liabilities:
Accounts payable	163,080	157,055
Funds held for customers	151,900	305,138
Accrued liabilities	187,019	218,404
Current portion of long-term debt	86,106	71,748
Total current liabilities	588,105	752,345
Long-term debt	1,546,329	1,572,528
Operating lease liabilities	59,280	48,925
Deferred income taxes	27,894	45,510
Other non-current liabilities	63,675	52,988
Commitments and contingencies (Note 13)
Shareholders' equity:
Common shares $1 par value (authorized: 500,000 shares; outstanding: September 30, 2023 - 43,691; December 31, 2022 - 43,204)	43,691	43,204
Additional paid-in capital	94,173	79,234
Retained earnings	489,677	518,635
Accumulated other comprehensive loss	(28,650)	(37,264)
Non-controlling interest	495	415
Total shareholders' equity	599,386	604,224
Total liabilities and shareholders' equity	$ 2,884,669	$ 3,076,520

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CONSOLIDATED BALANCE SHEETS (Unaudited) (Parentheticals) - USD ($) shares in Thousands, $ in Thousands	Sep. 30, 2023	Dec. 31, 2022
Statement of Financial Position [Abstract]
Cash and cash equivalents, securities carried at fair value		$ 5,000
Funds held for customers, securities carried at fair value	$ 8,068	8,126
Accumulated depreciation	336,158	379,988
Accumulated amortization	$ 856,782	$ 823,589
Common stock, par value (per share)	$ 1	$ 1
Common stock, shares authorized	500,000	500,000
Common stock, shares outstanding	43,691	43,204

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CONSOLIDATED STATEMENTS OF COMPREHENSIVE (LOSS) INCOME (Unaudited) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022
Total revenue	$ 537,844	$ 555,038	$ 1,654,896	$ 1,674,006
Total cost of revenue	(255,127)	(256,225)	(775,737)	(769,532)
Gross profit	282,717	298,813	879,159	904,474
Selling, general and administrative expense	(233,891)	(243,816)	(726,880)	(753,140)
Restructuring and integration expense	(22,935)	(15,188)	(60,067)	(46,614)
(Loss) gain on sale of businesses and long-lived assets	(4,324)	1,804	17,618	19,331
Operating income	21,567	41,613	109,830	124,051
Interest expense	(32,034)	(23,799)	(93,982)	(65,471)
Other income, net	1,316	3,075	4,562	7,492
(Loss) income before income taxes	(9,151)	20,889	20,410	66,072
Income tax benefit (provision)	1,194	(6,129)	(9,186)	(19,536)
Net (loss) income	(7,957)	14,760	11,224	46,536
Net income attributable to non-controlling interest	(26)	(35)	(80)	(106)
Net (loss) income attributable to Deluxe	(7,983)	14,725	11,144	46,430
Total comprehensive (loss) income	(5,716)	12,066	19,838	50,380
Comprehensive (loss) income attributable to Deluxe	$ (5,742)	$ 12,031	$ 19,758	$ 50,274
Basic (loss) earnings per share	$ (0.18)	$ 0.34	$ 0.26	$ 1.08
Diluted (loss) earnings per share	$ (0.18)	$ 0.34	$ 0.25	$ 1.06
Product [Member]
Total revenue	$ 304,840	$ 317,250	$ 938,872	$ 956,662
Total cost of revenue	(118,050)	(113,608)	(361,938)	(345,488)
Service [Member]
Total revenue	233,004	237,788	716,024	717,344
Total cost of revenue	$ (137,077)	$ (142,617)	$ (413,799)	$ (424,044)

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CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY (Unaudited) - USD ($) shares in Thousands, $ in Thousands	Total	Common shares par value [Member]	Additional paid-in capital [Member]	Retained earnings [Member]	Accumulated other comprehensive loss [Member]	Non-controlling interest [Member]
Balance, beginning of period at Dec. 31, 2021	$ 574,598	$ 42,679	$ 57,368	$ 505,763	$ (31,492)	$ 280
Balance (in shares) at Dec. 31, 2021	42,679
Net (loss) income attributable to Deluxe	$ 46,430			46,430
Net income attributable to non-controlling interest	106					106
Net (loss) income	46,536
Cash dividends ($0.30 per share for the quarters ended September 30, 2023 and 2022 and $0.90 per share for the nine months ended September 30, 2023 and 2022)	(39,851)			(39,851)
Common shares issued	$ 3,116	646	2,470
Common shares issued (in shares)	646
Common shares retired	$ (5,597)	(189)	(5,408)
Common shares retired (in shares)	(189)
Employee share-based compensation	$ 19,426		19,426
Other comprehensive income (loss)	3,844				3,844
Balance, end of period at Sep. 30, 2022	$ 602,072	43,136	73,856	512,342	(27,648)	386
Balance (in shares) at Sep. 30, 2022	43,136
Balance, beginning of period at Jun. 30, 2022	$ 596,791	43,080	67,417	510,897	(24,954)	351
Balance (in shares) at Jun. 30, 2022	43,080
Net (loss) income attributable to Deluxe	$ 14,725			14,725
Net income attributable to non-controlling interest	35					35
Net (loss) income	14,760
Cash dividends ($0.30 per share for the quarters ended September 30, 2023 and 2022 and $0.90 per share for the nine months ended September 30, 2023 and 2022)	(13,280)			(13,280)
Common shares issued	$ 779	66	713
Common shares issued (in shares)	66
Common shares retired	$ (223)	(10)	(213)
Common shares retired (in shares)	(10)
Employee share-based compensation	$ 5,939		5,939
Other comprehensive income (loss)	(2,694)				(2,694)
Balance, end of period at Sep. 30, 2022	$ 602,072	43,136	73,856	512,342	(27,648)	386
Balance (in shares) at Sep. 30, 2022	43,136
Balance, beginning of period at Dec. 31, 2022	$ 604,224	43,204	79,234	518,635	(37,264)	415
Balance (in shares) at Dec. 31, 2022	43,204
Net (loss) income attributable to Deluxe	$ 11,144			11,144
Net income attributable to non-controlling interest	80					80
Net (loss) income	11,224
Cash dividends ($0.30 per share for the quarters ended September 30, 2023 and 2022 and $0.90 per share for the nine months ended September 30, 2023 and 2022)	(40,102)			(40,102)
Common shares issued	$ 2,342	626	1,716
Common shares issued (in shares)	626
Common shares retired	$ (2,583)	(139)	(2,444)
Common shares retired (in shares)	(139)
Employee share-based compensation	$ 15,667		15,667
Other comprehensive income (loss)	8,614				8,614
Balance, end of period at Sep. 30, 2023	$ 599,386	43,691	94,173	489,677	(28,650)	495
Balance (in shares) at Sep. 30, 2023	43,691
Balance, beginning of period at Jun. 30, 2023	$ 613,629	43,613	89,380	511,058	(30,891)	469
Balance (in shares) at Jun. 30, 2023	43,613
Net (loss) income attributable to Deluxe	$ (7,983)			(7,983)
Net income attributable to non-controlling interest	26					26
Net (loss) income	(7,957)
Cash dividends ($0.30 per share for the quarters ended September 30, 2023 and 2022 and $0.90 per share for the nine months ended September 30, 2023 and 2022)	(13,398)			(13,398)
Common shares issued	$ 663	88	575
Common shares issued (in shares)	88
Common shares retired	$ (200)	(10)	(190)
Common shares retired (in shares)	(10)
Employee share-based compensation	$ 4,408		4,408
Other comprehensive income (loss)	2,241				2,241
Balance, end of period at Sep. 30, 2023	$ 599,386	$ 43,691	$ 94,173	$ 489,677	$ (28,650)	$ 495
Balance (in shares) at Sep. 30, 2023	43,691

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CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY (Unaudited) (Parentheticals) - $ / shares	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022
Statement of Stockholders' Equity [Abstract]
Cash dividends per share	$ 0.30	$ 0.30	$ 0.90	$ 0.90

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CONSOLIDATED STATEMENTS OF CASH FLOWS (Unaudited) - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022
Cash flows from operating activities:
Net (loss) income	$ 11,224	$ 46,536
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation	14,968	18,595
Amortization of intangibles	110,017	110,353
Operating lease expense	14,387	14,397
Amortization of prepaid product discounts	25,291	26,258
Deferred income taxes	(20,406)	(21,791)
Employee share-based compensation expense	15,889	18,766
Gain on sale of businesses and long-lived assets	(17,618)	(19,331)
Other non-cash items, net	36,593	22,940
Changes in assets and liabilities:
Trade accounts receivable	(3,846)	(878)
Inventories and supplies	(625)	(14,540)
Other current assets	10,306	(11,826)
Payments for cloud computing arrangement implementation costs	(6,944)	(16,608)
Other non-current assets	(10,566)	(11,808)
Accounts payable	10,429	(1,090)
Prepaid product discount payments	(21,798)	(23,920)
Other accrued and non-current liabilities	(52,395)	(12,635)
Net cash provided by operating activities	114,906	123,418
Cash flows from investing activities:
Purchases of capital assets	(80,809)	(73,454)
Proceeds from sale of businesses and long-lived assets	39,872	25,248
Other	(9,798)	(1,144)
Net cash used by investing activities	(50,735)	(49,350)
Cash flows from financing activities:
Proceeds from issuing long-term debt and swingline loans	531,000	511,000
Payments on long-term debt and swingline loans	(545,532)	(524,175)
Net change in customer funds obligations	(150,936)	(88,079)
Employee taxes paid for shares withheld	(2,583)	(5,597)
Cash dividends paid to shareholders	(40,140)	(39,613)
Other	(5,399)	(3,097)
Net cash used by financing activities	(213,590)	(149,561)
Effect of exchange rate change on cash, cash equivalents, restricted cash and restricted cash equivalents	993	(14,107)
Net change in cash, cash equivalents, restricted cash and restricted cash equivalents	(148,426)	(89,600)
Cash, cash equivalents, restricted cash and restricted cash equivalents, beginning of year	337,415	285,491
Cash, cash equivalents, restricted cash and restricted cash equivalents, end of period	$ 188,989	$ 195,891

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Consolidated financial statements

9 Months Ended

Sep. 30, 2023

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Consolidated financial statements

The consolidated balance sheet as of September 30, 2023, the consolidated statements of comprehensive (loss) income for the quarters and nine months ended September 30, 2023 and 2022, the consolidated statements of shareholders’ equity for the quarters and nine months ended September 30, 2023 and 2022 and the consolidated statements of cash flows for the nine months ended September 30, 2023 and 2022 are unaudited. The consolidated balance sheet as of December 31, 2022 was derived from audited consolidated financial statements, but does not include all disclosures required by U.S. generally accepted accounting principles (GAAP). In the opinion of management, all adjustments necessary for a fair statement of the consolidated financial statements are included. Adjustments consist only of normal recurring items, except for any items discussed in the notes below. Interim results are not necessarily indicative of results for a full year or future results. The consolidated financial statements and notes are presented in accordance with instructions for Form 10-Q and do not contain certain information included in our annual consolidated financial statements and notes. The consolidated financial statements and notes appearing in this report should be read in conjunction with the consolidated audited financial statements and related notes included in our Annual Report on Form 10-K for the year ended December 31, 2022 (the "2022 Form 10-K").

The preparation of our consolidated financial statements requires us to make certain estimates and assumptions affecting the amounts reported in the consolidated financial statements and related notes. We base our estimates on historical experience and on various other factors and assumptions that we believe are reasonable, the results of which form the basis for making judgments about the carrying values of our assets, liabilities, revenues and expenses and the related disclosure of contingent assets and liabilities. Actual results may differ significantly from our estimates and assumptions.

Comparability – The consolidated statement of cash flows for the nine months ended September 30, 2022 has been modified to conform to the current year presentation. We included proceeds from issuing shares within other financing activities. Previously, this amount was shown separately.

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New accounting pronouncements

9 Months Ended

Sep. 30, 2023

Accounting Standards Update and Change in Accounting Principle [Abstract]

New accounting pronouncements

In March 2022, the Financial Accounting Standards Board (FASB) issued Accounting Standards Update (ASU) No. 2022-02, Troubled Debt Restructurings and Vintage Disclosures. This standard modifies the accounting for troubled debt restructurings by creditors and modifies certain disclosure requirements. We adopted this standard on January 1, 2023 and elected to apply it prospectively to modifications occurring on or after January 1, 2023. Adoption of this standard did not impact our financial position as of September 30, 2023 or our results of operations for the nine months ended September 30, 2023.

In March 2020, the FASB issued ASU No. 2020-04, Facilitation of the Effects of Reference Rate Reform on Financial Reporting. This standard provides optional expedients and exceptions for applying GAAP to contracts, hedging relationships and other transactions affected by the discontinuation of the London Interbank Offered Rate (LIBOR) or by another reference rate expected to be discontinued because of reference rate reform. In January 2021, the FASB issued ASU No 2021-01, Reference Rate Reform (Topic 848): Scope, which clarified the scope and application of the original guidance. Effective March 20, 2023, we modified our existing credit facility and our September 2022 interest rate swap agreement (Note 7) to utilize the Secured Overnight Financing Rate (SOFR) as the reference rate in the agreements. In accounting for these modifications, we adopted the reference rate reform guidance on a prospective basis as allowed under the provisions of ASU No. 2022-06, Deferral of the Sunset Date of Topic 848. Adoption of these standards did not have a material impact on our consolidated financial statements.

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Supplemental balance sheet and cash flow information

9 Months Ended

Sep. 30, 2023

Balance Sheet Related Disclosures [Abstract]

Supplemental balance sheet and cash flow information

Trade accounts receivable – Net trade accounts receivable was comprised of the following:

(in thousands)	September 30, 2023		December 31, 2022
Trade accounts receivable – gross	$	210,570	$	210,799
Allowance for credit losses	(6,599)		(4,182)
Trade accounts receivable – net(1)	$	203,971	$	206,617

(1) Includes unbilled receivables of $57,134 as of September 30, 2023 and $43,902 as of December 31, 2022.

Changes in the allowance for credit losses for the nine months ended September 30, 2023 and 2022 were as follows:

	Nine Months Ended September 30,
(in thousands)	2023		2022
Balance, beginning of year	$	4,182	$	4,130
Bad debt expense	5,191		2,410
Write-offs and other	(2,774)		(3,006)
Balance, end of period	$	6,599	$	3,534

Inventories and supplies – Inventories and supplies were comprised of the following:

(in thousands)	September 30, 2023		December 31, 2022
Finished and semi-finished goods	$	40,453	$	40,715
Raw materials and supplies	18,508		17,952
Reserve for excess and obsolete items	(9,702)		(6,400)
Inventories and supplies, net of reserve	$	49,259	$	52,267

Changes in the reserve for excess and obsolete items were as follows for the nine months ended September 30, 2023 and 2022:

	Nine Months Ended September 30,
(in thousands)	2023		2022
Balance, beginning of year	$	6,400	$	5,132
Amounts charged to expense	3,859		2,552
Write-offs and other	(557)		(2,161)
Balance, end of period	$	9,702	$	5,523

Available-for-sale debt securities – Available-for-sale debt securities were comprised of the following:

	September 30, 2023
(in thousands)	Cost		Gross unrealized gains		Gross unrealized losses		Fair value
Funds held for customers:(1)
Canadian and provincial government securities	$	9,380	$	—	$	(1,312)	$	8,068
Available-for-sale debt securities	$	9,380	$	—	$	(1,312)	$	8,068

(1) Funds held for customers, as reported on the consolidated balance sheet as of September 30, 2023, also included cash of $143,893.

	December 31, 2022
(in thousands)	Cost		Gross unrealized gains		Gross unrealized losses		Fair value
Cash equivalents:
Domestic money market fund	$	5,000	$	—	$	—	$	5,000
Funds held for customers:(1)
Canadian and provincial government securities	9,190		—		(1,064)		8,126
Available-for-sale debt securities	$	14,190	$	—	$	(1,064)	$	13,126

(1) Funds held for customers, as reported on the consolidated balance sheet as of December 31, 2022, also included cash of $294,165.

Expected maturities of available-for-sale debt securities as of September 30, 2023 were as follows:

(in thousands)	Fair value
Due in one year or less	$	3,364
Due in two to five years	1,670
Due in six to ten years	3,034
Available-for-sale debt securities	$	8,068

Further information regarding the fair value of available-for-sale debt securities can be found in Note 8.

Revenue in excess of billings – Revenue in excess of billings was comprised of the following:

(in thousands)	September 30, 2023		December 31, 2022
Conditional right to receive consideration	$	26,482	$	26,520
Unconditional right to receive consideration(1)	10,211		12,241
Revenue in excess of billings	$	36,693	$	38,761

(1) Represents revenues that are earned but not currently billable under the related contract terms.

Intangibles – Intangibles were comprised of the following:

	September 30, 2023						December 31, 2022
(in thousands)	Gross carrying amount		Accumulated amortization		Net carrying amount		Gross carrying amount		Accumulated amortization		Net carrying amount
Internal-use software	$	539,892	$	(395,304)	$	144,588	$	529,306	$	(395,514)	$	133,792
Customer lists/relationships	479,240		(339,481)		139,759		497,882		(312,986)		184,896
Technology-based intangibles	97,633		(51,591)		46,042		99,613		(47,478)		52,135
Partner relationships	74,429		(12,292)		62,137		74,682		(9,094)		65,588
Trade names	39,367		(23,267)		16,100		44,185		(26,510)		17,675
Software to be sold	36,900		(34,847)		2,053		36,900		(32,007)		4,893
Intangibles	$	1,267,461	$	(856,782)	$	410,679	$	1,282,568	$	(823,589)	$	458,979

Amortization of intangibles was $34,941 for the quarter ended September 30, 2023, $35,855 for the quarter ended September 30, 2022, $110,017 for the nine months ended September 30, 2023 and $110,353 for the nine months ended September 30, 2022. Based on the intangibles in service as of September 30, 2023, estimated future amortization expense is as follows:

(in thousands)	Estimated amortization expense
Remainder of 2023	$	40,786
2024	101,903
2025	73,407
2026	46,238
2027	34,394

In the normal course of business, we acquire and develop internal-use software. We also, at times, purchase customer list and partner relationship assets. The following intangibles were capitalized during the nine months ended September 30, 2023:

(in thousands)	Amount		Weighted-average amortization period (in years)
Internal-use software	$	66,734	3
Partner relationships	773		1
Acquired intangibles	$	67,507	3

Goodwill – Changes in goodwill by reportable segment and in total were as follows for the nine months ended September 30, 2023:

(in thousands)	Payments		Data Solutions		Promotional Solutions		Checks		Total
Balance, December 31, 2022:
Goodwill, gross	$	896,681	$	432,984	$	252,775	$	434,812	$	2,017,252
Accumulated impairment charges	—		(392,168)		(193,699)		—		(585,867)
Goodwill, net of accumulated impairment charges	896,681		40,816		59,076		434,812		1,431,385
Currency translation adjustment and other	(828)		—		7		—		(821)
Balance, September 30, 2023	$	895,853	$	40,816	$	59,083	$	434,812	$	1,430,564
Balance, September 30, 2023:
Goodwill, gross	$	895,853	$	432,984	$	252,782	$	434,812	$	2,016,431
Accumulated impairment charges	—		(392,168)		(193,699)		—		(585,867)
Goodwill, net of accumulated impairment charges	$	895,853	$	40,816	$	59,083	$	434,812	$	1,430,564

Other non-current assets – Other non-current assets were comprised of the following:

(in thousands)	September 30, 2023		December 31, 2022
Postretirement benefit plan asset	$	84,508	$	79,343
Cloud computing arrangement implementation costs	63,112		71,547
Prepaid product discounts	41,365		44,824
Deferred contract acquisition costs(1)	22,490		21,300
Loans and notes receivable from distributors, net of allowance for credit losses(2)	12,442		13,259
Other	38,779		30,081
Other non-current assets	$	262,696	$	260,354

(1) Amortization of deferred contract acquisition costs was $8,088 for the nine months ended September 30, 2023 and $5,872 for the nine months ended September 30, 2022.

(2) Amount includes the non-current portion of loans and notes receivable. The current portion of these receivables is included in other current assets on the consolidated balance sheets and was $979 as of September 30, 2023 and $961 as of December 31, 2022.

Changes in the allowance for credit losses related to loans and notes receivable from distributors were as follows for the nine months ended September 30, 2023 and 2022:

	Nine Months Ended September 30,
(in thousands)	2023		2022
Balance, beginning of year	$	1,024	$	2,830
Bad debt (benefit) expense	(46)		1,221
Other	—		(402)
Balance, end of period	$	978	$	3,649

Past due receivables and those on non-accrual status were not material as of September 30, 2023 or December 31, 2022.

We categorize loans and notes receivable into risk categories based on information about the ability of borrowers to service their debt, including current financial information, historical payment experience, current economic trends and other factors. The highest quality receivables are assigned a 1-2 internal grade. Those that have a potential weakness requiring management's attention are assigned a 3-4 internal grade.

The following table presents loans and notes receivable from distributors, including the current portion, by credit quality indicator and by year of origination, as of September 30, 2023. There were no write-offs or recoveries recorded during the nine months ended September 30, 2023.

	Loans and notes receivable from distributors amortized cost basis by origination year
(in thousands)	2020		2019		2018		Prior		Total
Risk rating:
1-2 internal grade	$	1,040	$	385	$	3,761	$	9,213	$	14,399
3-4 internal grade	—		—		—		—		—
Loans and notes receivable	$	1,040	$	385	$	3,761	$	9,213	$	14,399

Changes in prepaid product discounts during the nine months ended September 30, 2023 and 2022 were as follows:

	Nine Months Ended September 30,
(in thousands)	2023		2022
Balance, beginning of year	$	44,824	$	56,527
Additions(1)	21,809		18,721
Amortization	(25,291)		(26,258)
Other	23		(399)
Balance, end of period	$	41,365	$	48,591

 (1) Prepaid product discounts are generally accrued upon contract execution. Payments for prepaid product discounts were $21,798 for the nine months ended September 30, 2023 and $23,920 for the nine months ended September 30, 2022.

Accrued liabilities – Accrued liabilities were comprised of the following:

(in thousands)	September 30, 2023		December 31, 2022
Employee bonuses, including sales incentives	$	39,991	$	57,398
Deferred revenue(1)	25,905		47,012
Interest	15,557		7,314
Restructuring	14,606		8,528
Customer rebates	14,453		12,153
Operating lease liabilities	13,882		12,780
Wages and payroll liabilities, including vacation	7,953		20,264
Prepaid product discounts	4,191		4,179
Other	50,481		48,776
Accrued liabilities	$	187,019	$	218,404

(1) Revenue recognized for amounts included in deferred revenue at the beginning of the period was $37,972 for the nine months ended September 30, 2023 and $41,222 for the nine months ended September 30, 2022.

Supplemental cash flow information – The reconciliation of cash, cash equivalents, restricted cash and restricted cash equivalents to the consolidated balance sheets was as follows:

(in thousands)	September 30, 2023		September 30, 2022
Cash and cash equivalents	$	42,189	$	45,535
Restricted cash and restricted cash equivalents included in funds held for customers	143,893		147,614
Non-current restricted cash included in other non-current assets	2,907		2,742
Total cash, cash equivalents, restricted cash and restricted cash equivalents	$	188,989	$	195,891

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(Loss) earnings per share

9 Months Ended

Sep. 30, 2023

Earnings Per Share [Abstract]

(Loss) earnings per share

The following table reflects the calculation of basic and diluted (loss) earnings per share. During each period, certain stock options, as noted below, were excluded from the calculation of diluted (loss) earnings per share because their effect would have been antidilutive. 

	Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands, except per share amounts)	2023		2022		2023		2022
(Loss) earnings per share – basic:
Net (loss) income	$	(7,957)	$	14,760	$	11,224	$	46,536
Net income attributable to non-controlling interest	(26)		(35)		(80)		(106)
Net (loss) income attributable to Deluxe	(7,983)		14,725		11,144		46,430
Income allocated to participating securities	(9)		(10)		(29)		(33)
(Loss) income attributable to Deluxe available to common shareholders	$	(7,992)	$	14,715	$	11,115	$	46,397
Weighted-average shares outstanding	43,663		43,116		43,498		42,974
(Loss) earnings per share – basic	$	(0.18)	$	0.34	$	0.26	$	1.08
(Loss) earnings per share – diluted:
Net (loss) income	$	(7,957)	$	14,760	$	11,224	$	46,536
Net income attributable to non-controlling interest	(26)		(35)		(80)		(106)
Net (loss) income attributable to Deluxe	(7,983)		14,725		11,144		46,430
Income allocated to participating securities	(9)		—		(29)		(22)
Re-measurement of share-based awards classified as liabilities	—		(162)		—		(507)
(Loss) income attributable to Deluxe available to common shareholders	$	(7,992)	$	14,563	$	11,115	$	45,901
Weighted-average shares outstanding	43,663		43,116		43,498		42,974
Dilutive impact of potential common shares	—		234		273		310
Weighted-average shares and potential common shares outstanding	43,663		43,350		43,771		43,284
(Loss) earnings per share – diluted	$	(0.18)	$	0.34	$	0.25	$	1.06
Antidilutive options excluded from calculation	1,450		1,815		1,450		1,815

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Other comprehensive income (loss)

9 Months Ended

Sep. 30, 2023

Accumulated Other Comprehensive Income (Loss), Net of Tax [Abstract]

Other comprehensive income (loss)

NOTE 5: OTHER COMPREHENSIVE INCOME (LOSS)

Reclassification adjustments – Information regarding amounts reclassified from accumulated other comprehensive loss to net (loss) income was as follows:

Accumulated other comprehensive loss components	Amounts reclassified from accumulated other comprehensive loss								Affected line item in consolidated statements of comprehensive (loss) income
	Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands)	2023		2022		2023		2022
Amortization of postretirement benefit plan items:
Prior service credit	$	355	$	355	$	1,066	$	1,066	Other income
Net actuarial loss	(568)		(225)		(1,705)		(674)		Other income
Total amortization	(213)		130		(639)		392		Other income
Tax benefit (expense)	17		(79)		49		(237)		Income tax benefit (provision)
Amortization of postretirement benefit plan items, net of tax	(196)		51		(590)		155		Net (loss) income
Realized loss on debt securities	—		—		—		(8)		Revenue
Tax benefit	—		—		—		2		Income tax benefit (provision)
Realized loss on debt securities, net of tax	—		—		—		(6)		Net (loss) income
Realized gain (loss) on cash flow hedges	984		53		2,191		(412)		Interest expense
Tax (expense) benefit	(264)		(15)		(588)		109		Income tax benefit (provision)
Realized gain (loss) on cash flow hedges, net of tax	720		38		1,603		(303)		Net (loss) income
Currency translation adjustment(1)	—		—		(863)		(5,550)		(Loss) gain on sale of businesses and long-lived assets
Total reclassifications, net of tax	$	524	$	89	$	150	$	(5,704)

(1) Relates to the sale of our North American web hosting business during the quarter ended June 30, 2023 and the sale of our Australian web hosting business during the quarter ended June 30, 2022. Further information can be found in Note 6.

Accumulated other comprehensive loss – Changes in the components of accumulated other comprehensive loss for the nine months ended September 30, 2023 and 2022 were as follows:

(in thousands)	Postretirement benefit plans		Net unrealized loss on debt securities(1)		Net unrealized gain on cash flow hedges(2)		Currency translation adjustment		Accumulated other comprehensive loss
Balance, December 31, 2022	$	(26,872)	$	(909)	$	2,593	$	(12,076)	$	(37,264)
Other comprehensive (loss) income before reclassifications	—		(183)		8,487		460		8,764
Amounts reclassified from accumulated other comprehensive loss	590		—		(1,603)		863		(150)
Net current-period other comprehensive income (loss)	590		(183)		6,884		1,323		8,614
Balance, September 30, 2023	$	(26,282)	$	(1,092)	$	9,477	$	(10,753)	$	(28,650)

(1) Other comprehensive loss before reclassifications is net of an income tax benefit of $63.

(2) Other comprehensive income before reclassifications is net of income tax expense of $3,114.

(in thousands)	Postretirement benefit plans		Net unrealized loss on debt securities(1)		Net unrealized gain on cash flow hedges(2)		Currency translation adjustment		Accumulated other comprehensive loss
Balance, December 31, 2021	$	(15,431)	$	(344)	$	(2,261)	$	(13,456)	$	(31,492)
Other comprehensive (loss) income before reclassifications	—		(566)		4,712		(6,006)		(1,860)
Amounts reclassified from accumulated other comprehensive loss	(155)		6		303		5,550		5,704
Net current-period other comprehensive (loss) income	(155)		(560)		5,015		(456)		3,844
Balance, September 30, 2022	$	(15,586)	$	(904)	$	2,754	$	(13,912)	$	(27,648)

(1) Other comprehensive loss before reclassifications is net of an income tax benefit of $197.

(2) Other comprehensive income before reclassifications is net of income tax expense of $1,701.

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Divestitures

9 Months Ended

Sep. 30, 2023

Disposal Group, Not Discontinued Operation, Disposal Disclosures [Abstract]

Divestitures

NOTE 6: DIVESTITURES

During the past 2 years, we have exited certain of our businesses. We believe that these divestitures allow us to focus our resources on the key growth areas of payments and data, while allowing us to optimize our operations.

2023 divestiture / business exit – In June 2023, we completed the sale of our North American web hosting and logo design businesses for net cash proceeds of $31,230. We received $27,880 of these proceeds during the quarter ended June 30, 2023, with the remainder to be paid by the end of 2023. These businesses generated annual revenue of approximately $66,000 during 2022, primarily in our Data Solutions segment. During the quarter ended September 30, 2023, we recorded an out-of-period correcting adjustment that decreased the gain recognized on this sale by $4,457. This adjustment was not material to the current or any historical interim or annual period. During the nine months ended September 30, 2023, we recognized a pretax gain of $17,486 on this sale. The assets and liabilities sold were not material to our consolidated balance sheet.

In September 2023, we decided to exit our U.S.-based payroll business, and we executed a customer conversion agreement with another service provider. During the quarter ended September 30, 2023, we received advance consideration of $10,000 under this agreement, which is included in proceeds from sale of businesses and long-lived assets on the consolidated statement of cash flows. A corresponding liability is reflected in accrued liabilities on the consolidated balance sheet as of September 30, 2023. The final amount of consideration under the agreement will be determined in mid-2024, and any income recognized will be based on actual customer conversion and retention activity. This business generated revenue of approximately $7,000 in our Payments segment during 2022.

2022 divestitures – In May 2022, we completed the sale of our Australian web hosting business for net cash proceeds of $17,620. This business generated annual revenue in our Data Solutions segment of $23,766 during 2021. During the quarter ended June 30, 2022, we recognized a pretax gain of $15,166 on this sale. The assets and liabilities sold were not material to our consolidated balance sheet.

In April 2022, we sold the assets of our Promotional Solutions strategic sourcing business, and in August 2022, we sold the assets of our Promotional Solutions retail packaging business. These businesses generated annual revenue of approximately $29,000 during 2021. Neither the gain on these sales nor the assets and liabilities sold were material to our consolidated financial statements.

Facility sale – In May 2022, we sold our former facility located in Lancaster, California for net cash proceeds of $6,929, and we recognized a pretax gain on the sale of $2,361 during the quarter ended June 30, 2022. The sale was a result of our continued real estate rationalization process.

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Derivative financial instruments

9 Months Ended

Sep. 30, 2023

Derivative Instruments and Hedging Activities Disclosure [Abstract]

Derivative financial instruments

As part of our interest rate risk management strategy, we have entered into interest rate swaps, which we designated as cash flow hedges, to mitigate variability in interest payments on a portion of our variable-rate debt (Note 12). In March 2023, we modified our September 2022 interest rate swap agreement to utilize SOFR as the reference rate in the agreement. Information

regarding our accounting for this modification can be found in Note 2. In June 2023, we entered into a 3-year interest rate swap agreement with a variable notional amount that resets quarterly. Our derivative instruments were comprised of the following:

							September 30, 2023		December 31, 2022
(in thousands)	Notional amount		Interest rate		Maturity	Balance sheet location	Fair value asset / (liability)		Fair value asset / (liability)
June 2023 amortizing interest rate swap:
	$	287,901	4.249	%	June 2026	Other non-current assets	$	3,201	$	—
March 2023 interest rate swap:
	200,000		4.003	%	March 2026	Other non-current assets	3,964		—
September 2022 interest rate swap:
	300,000		3.990	%	September 2025	Other non-current assets	5,837		2,409
July 2019 interest rate swap:
	200,000		1.798	%	March 2023	Other current assets	—		1,184

Changes in the fair values of the interest rate swaps are recorded in accumulated other comprehensive loss on the consolidated balance sheets and are subsequently reclassified to interest expense as interest payments are made on the variable-rate debt. The fair values of the derivatives are calculated based on the applicable reference rate curve on the date of measurement. The cash flow hedges were fully effective as of September 30, 2023 and December 31, 2022, and their impact on consolidated net (loss) income and the consolidated statements of cash flows was not material. We also expect that the amount that will be reclassified to interest expense during the next 12 months will not be material.

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Fair value measurements

9 Months Ended

Sep. 30, 2023

Fair Value Disclosures [Abstract]

Fair value measurements

2023 annual goodwill impairment analysis – Our impairment of goodwill policy can be found under the caption "Note 1: Significant Accounting Policies" in the Notes to Consolidated Financial Statements appearing in the 2022 Form 10-K. This policy explains our methodology for assessing the impairment of goodwill.

In completing the 2023 annual impairment analysis as of July 31, 2023, we elected to perform qualitative analyses for all of our reporting units. These qualitative analyses evaluated factors, including, but not limited to, economic, market and industry conditions, cost factors and the overall financial performance of the reporting units. We also considered the most recent quantitative analyses completed in prior periods. In completing these assessments, we noted no changes in events or circumstances that indicated that it was more likely than not that the fair value of any reporting unit was less than its carrying amount. As such, no goodwill impairment charges were recorded as a result of our 2023 annual impairment analysis.

Recurring fair value measurements – Funds held for customers and cash and cash equivalents included available-for-sale debt securities (Note 3). These securities included a mutual fund investment that invests in Canadian and provincial government securities and as of December 31, 2022, included a domestic money market fund. The mutual fund investment is not traded in an active market and its fair value is determined by obtaining quoted prices in active markets for the underlying securities held by the fund. The cost of the money market fund held as of December 31, 2022, which was traded in an active market, approximated its fair value because of the short-term nature of the investment. Unrealized gains and losses, net of tax, are included in accumulated other comprehensive loss on the consolidated balance sheets. The cost of securities sold is determined using the average cost method. Realized gains and losses are included in revenue on the consolidated statements of comprehensive (loss) income and were not material for the quarters or nine months ended September 30, 2023 and 2022.

Information regarding the fair values of our financial instruments was as follows:

						Fair value measurements using
		September 30, 2023				Quoted prices in active markets for identical assets (Level 1)		Significant other observable inputs (Level 2)		Significant unobservable inputs (Level 3)
(in thousands)	Balance sheet location	Carrying value		Fair value
Measured at fair value through comprehensive (loss) income:
Available-for-sale debt securities	Funds held for customers	$	8,068	$	8,068	$	—	$	8,068	$	—
Derivative assets (Note 7)	Other non-current assets	13,002		13,002		—		13,002		—
Amortized cost:
Cash	Cash and cash equivalents	42,189		42,189		42,189		—		—
Cash	Funds held for customers	143,893		143,893		143,893		—		—
Cash	Other non-current assets	2,907		2,907		2,907		—		—
Loans and notes receivable from distributors	Other current assets and other non-current assets	13,421		12,279		—		—		12,279
Long-term debt	Current portion of long-term debt and long-term debt	1,632,435		1,561,272		—		1,561,272		—

						Fair value measurements using
		December 31, 2022				Quoted prices in active markets for identical assets (Level 1)		Significant other observable inputs (Level 2)		Significant unobservable inputs (Level 3)
(in thousands)	Balance sheet location	Carrying value		Fair value
Measured at fair value through comprehensive income:
Available-for-sale debt securities	Cash and cash equivalents	$	5,000	$	5,000	$	5,000	$	—	$	—
Available-for-sale debt securities	Funds held for customers	8,126		8,126		—		8,126		—
Derivative assets (Note 7)	Other current assets and other non-current assets	3,593		3,593		—		3,593		—
Amortized cost:
Cash	Cash and cash equivalents	35,435		35,435		35,435		—		—
Cash	Funds held for customers	294,165		294,165		294,165		—		—
Cash	Other non-current assets	2,815		2,815		2,815		—		—
Loans and notes receivable from distributors	Other current assets and other non-current assets	14,220		13,315		—		—		13,315
Long-term debt	Current portion of long-term debt and long-term debt	1,644,276		1,574,417		—		1,574,417		—

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Restructuring and integration expense

9 Months Ended

Sep. 30, 2023

Restructuring and Related Activities [Abstract]

Restructuring and integration expense

Restructuring and integration expense consists of costs related to initiatives to drive earnings and cash flow growth and also includes costs related to the consolidation and migration of certain applications and processes, including our financial management systems. These costs consist primarily of consulting, project management services and internal labor, as well as other costs associated with our initiatives, such as costs associated with facility closures and consolidations. In addition, we have recorded employee severance costs across functional areas. Restructuring and integration expense is not allocated to our reportable business segments.

We are currently pursuing several initiatives designed to support our growth strategy and to increase our efficiency, and we recently announced our North Star initiative. The goal of this initiative is to further drive shareholder value by expanding our earnings before interest, taxes, depreciation and amortization (EBITDA) growth trajectory, increasing cash flow, paying down debt and improving our leverage ratio. North Star is a balanced mix of structural cost reductions focused on organizational structure, processes and operational improvements, in addition to workstreams to drive revenue growth. We have already combined like-for-like capabilities, reduced management layers and consolidated core operations to run more efficiently and create the ability to invest in high impact talent to accelerate our growth businesses of payments and data. The associated costs, which consisted primarily of consulting and severance costs, drove the increase in restructuring and integration costs during the quarter ended September 30, 2023.

Restructuring and integration expense is reflected on the consolidated statements of comprehensive (loss) income as follows:

	Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands)	2023		2022		2023		2022
Total cost of revenue	$	6,429	$	131	$	10,868	$	216
Operating expenses	22,935		15,188		60,067		46,614
Restructuring and integration expense	$	29,364	$	15,319	$	70,935	$	46,830

Restructuring and integration expense for each period was comprised of the following:

	Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands)	2023		2022		2023		2022
External consulting fees	$	10,939	$	7,670	$	31,561	$	24,670
Employee severance benefits	11,179		3,826		17,526		8,232
Internal labor	2,469		1,877		6,341		6,177
Other	4,777		1,946		15,507		7,751
Restructuring and integration expense	$	29,364	$	15,319	$	70,935	$	46,830

Our restructuring and integration accruals are included in accrued liabilities on the consolidated balance sheets and represent expected cash payments required to satisfy the remaining severance obligations to those employees already terminated and those expected to be terminated under our various initiatives. The majority of the employee reductions and the related severance payments are expected to be completed by the first quarter of 2024.

Changes in our restructuring and integration accruals were as follows:

(in thousands)	Employee severance benefits
Balance, December 31, 2022	$	8,528
Charges	17,961
Reversals	(435)
Payments	(11,448)
Balance, September 30, 2023	$	14,606

The charges and reversals presented in the rollforward of our restructuring and integration accruals do not include items charged directly to expense as incurred, as those items are not reflected in accrued liabilities on the consolidated balance sheets.

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Income tax provision	9 Months Ended
	Sep. 30, 2023
Income Tax Disclosure [Abstract]
Income tax provision	The effective income tax rate for the nine months ended September 30, 2023 was 45.0%, compared to the effective tax rate of 22.3% for the year ended December 31, 2022. The reconciliation of our effective tax rate for 2022 to the U.S. federal statutory tax rate can be found under the caption "Note 10: Income Tax Provision" in the Notes to Consolidated Financial Statements appearing in the 2022 Form 10-K. The increase in our effective tax rate for the nine months ended September 30, 2023 was primarily driven by the tax impact of share-based compensation, which drove a 9.7 point increase in our effective tax rate, and the tax impact of our foreign operations, including the repatriation of Canadian earnings, which drove an 8.3 point increase in our effective tax rate, as compared to 2022. In addition, the impact of business exit activities increased our effective tax rate by 8.0 points. In June 2023, we recognized a capital loss for tax purposes related to the sale of our North American web hosting and logo design businesses, and we recorded a full valuation allowance against the deferred tax asset, as we do not expect to realize the related tax benefit. During the year ended December 31, 2022, we recognized a capital loss for tax purposes related to the sale of our Australian web hosting business, and we recorded a valuation allowance for the portion of the capital loss carryover we did not expect to realize.

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Postretirement benefits

9 Months Ended

Sep. 30, 2023

Defined Benefit Plans and Other Postretirement Benefit Plans Disclosures [Abstract]

Postretirement benefits

We have historically provided certain health care benefits for eligible retired U.S. employees. In addition to our retiree health care plan, we also have a U.S. supplemental executive retirement plan. Further information regarding our postretirement benefit plans can be found under the caption “Note 12: Postretirement Benefits” in the Notes to Consolidated Financial Statements appearing in the 2022 Form 10-K.

Postretirement benefit income is included in other income on the consolidated statements of comprehensive (loss) income and consisted of the following components:

	Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands)	2023		2022		2023		2022
Interest cost	$	496	$	280	$	1,489	$	841
Expected return on plan assets	(1,830)		(1,866)		(5,490)		(5,596)
Amortization of prior service credit	(355)		(355)		(1,066)		(1,066)
Amortization of net actuarial losses	568		225		1,705		674
Net periodic benefit income	$	(1,121)	$	(1,716)	$	(3,362)	$	(5,147)

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Debt

9 Months Ended

Sep. 30, 2023

Debt Disclosure [Abstract]

Debt

Debt outstanding was comprised of the following:

(in thousands)	September 30, 2023		December 31, 2022
Senior, secured term loan facility	$	936,844	$	987,375
Senior, unsecured notes	475,000		475,000
Amounts drawn on senior, secured revolving credit facility	233,000		197,000
Total principal amount	1,644,844		1,659,375
Less: unamortized discount and debt issuance costs	(12,409)		(15,099)
Total debt, net of discount and debt issuance costs	1,632,435		1,644,276
Less: current portion of long-term debt, net of debt issuance costs	(86,106)		(71,748)
Long-term debt	$	1,546,329	$	1,572,528

Maturities of long-term debt were as follows as of September 30, 2023:

(in thousands)	Debt obligations
Remainder of 2023	$	21,656
2024	86,625
2025	101,063
2026	960,500
2027	—
Thereafter	475,000
Total principal amount	$	1,644,844

Credit facility – In June 2021, we executed a senior, secured credit facility consisting of a revolving credit facility with commitments of $500,000 and a $1,155,000 term loan facility. The revolving credit facility includes a $40,000 swingline sub-facility and a $25,000 letter of credit sub-facility. Proceeds from the credit facility were used to terminate our previous credit facility agreement and to fund the acquisition of First American Payment Systems, L.P (First American). Loans under the revolving credit facility may be borrowed, repaid and re-borrowed until June 1, 2026, at which time all amounts borrowed must be repaid. The term loan facility will be repaid in equal quarterly installments of $21,656 from December 31, 2023 through June 30, 2025 and $28,875 from September 30, 2025 through March 31, 2026. The remaining balance is due on June 1, 2026. The term loan facility also includes mandatory prepayment requirements related to asset sales, new debt (other than permitted debt) and excess cash flow, subject to certain limitations. No premium or penalty is payable in connection with any mandatory or voluntary prepayment of the term loan facility.

Interest is payable on the credit facility at a fluctuating rate of interest determined by reference to the eurodollar rate plus an applicable margin ranging from 1.5% to 2.5%, depending on our consolidated total leverage ratio, as defined in the credit agreement. Through March 20, 2023, the eurodollar rate was derived from LIBOR. Effective March 20, 2023, we modified the credit facility to utilize SOFR as the reference rate in the agreement. Information regarding our accounting for this modification can be found in Note 2. A commitment fee is payable on the unused portion of the revolving credit facility at a rate ranging from 0.25% to 0.35%, depending on our consolidated total leverage ratio. Amounts outstanding under the credit facility had a weighted-average interest rate of 6.78% as of September 30, 2023 and 6.07% as of December 31, 2022, including the impact of interest rate swaps that effectively convert a portion of our variable-rate debt to fixed-rate debt. Further information regarding the interest rate swaps can be found in Note 7.

Borrowings under the credit facility are collateralized by substantially all of the present and future tangible and intangible personal property held by us and our subsidiaries that have guaranteed our obligations under the credit facility, subject to certain exceptions. The credit agreement contains customary covenants regarding limits on levels of indebtedness, liens, mergers, certain asset dispositions, changes in business, advances, investments, loans and restricted payments. The covenants are subject to a number of limitations and exceptions set forth in the credit agreement. The credit agreement also includes requirements regarding our consolidated total leverage ratio and our consolidated secured leverage ratio, as defined in the credit agreement. These ratios may not equal or exceed the following amounts during the periods indicated:

Fiscal Quarter Ending	Consolidated total leverage ratio	Consolidated secured leverage ratio
September 30, 2023 through March 31, 2024	4.50 to 1:00	3.50 to 1:00
June 30, 2024 and each fiscal quarter thereafter	4.25 to 1:00	3.50 to 1:00

In addition, we must maintain a minimum interest coverage ratio of at least 3.00 to 1.00 throughout the remaining term of the credit facility. Failure to meet any of the above requirements would result in an event of default that would allow lenders to declare amounts outstanding immediately due and payable and would allow the lenders to enforce their interests against collateral pledged if we are unable to settle the amounts outstanding. We were in compliance with all debt covenants as of September 30, 2023.

The credit agreement contains customary representations and warranties and, as a condition to borrowing, requires that all such representations and warranties be true and correct in all material respects on the date of each borrowing, including representations as to no material adverse change in our business, assets, operations or financial condition. If our consolidated total leverage ratio exceeds 2.75 to 1.00, the aggregate annual amount of permitted dividends and share repurchases in connection with incentive-based equity and compensation is limited to $60,000.

As of September 30, 2023, amounts available for borrowing under our revolving credit facility were as follows:

(in thousands)	Available borrowings
Revolving credit facility commitment	$	500,000
Amounts drawn on revolving credit facility	(233,000)
Outstanding letters of credit(1)	(8,101)
Net available for borrowing as of September 30, 2023	$	258,899

(1) We use standby letters of credit primarily to collateralize certain obligations related to our self-insured workers' compensation claims, as well as claims for environmental matters, as required by certain states.These letters of credit reduce the amount available for borrowing under our revolving credit facility.

Senior unsecured notes – In June 2021, we issued $500,000 of 8.0% senior, unsecured notes that mature in June 2029. The notes were issued via a private placement under Rule 144A of the Securities Act of 1933. Proceeds from the offering, net of discount and offering costs, were $490,741, resulting in an effective interest rate of 8.3%. The net proceeds from the notes were used to fund the acquisition of First American in June 2021. Interest payments are due each June and December. During the third quarter of 2022, we settled $25,000 of these notes via open market purchases, realizing a pretax gain of $1,726 that is included in interest expense on the consolidated statements of comprehensive income for the quarter and nine months ended September 30, 2022.

The indenture governing the notes contains covenants that limit our ability and the ability of our restricted subsidiaries to, among other things, incur additional indebtedness and liens, issue redeemable stock and preferred stock, pay dividends and distributions, make loans and investments and consolidate or merge or sell all or substantially all of our assets.

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Other commitments and contingencies

9 Months Ended

Sep. 30, 2023

Commitments and Contingencies Disclosure [Abstract]

Other commitments and contingencies

Indemnifications – In the normal course of business, we periodically enter into agreements that incorporate general indemnification language. These indemnification provisions generally encompass third-party claims arising from our products and services, including, without limitation, service failures, breach of security, intellectual property rights, governmental regulations and/or employment-related matters. Performance under these indemnities would generally be triggered by our breach of the terms of the contract. In disposing of assets or businesses, we often provide representations, warranties and/or indemnities to cover various risks including, for example, unknown damage to the assets, environmental risks involved in the sale of real estate, liability to investigate and remediate environmental contamination at waste disposal sites and manufacturing facilities, and unidentified tax liabilities and legal matters related to periods prior to disposition. We do not have the ability to estimate the potential liability from such indemnities because they relate to unknown conditions. However, we do not believe that any liability under these indemnities would have a material adverse effect on our financial position, annual results of operations or annual cash flows. We have recorded liabilities for known indemnifications related to environmental matters. These liabilities were not material as of September 30, 2023 or December 31, 2022.

First American indemnification – Pursuant to the First American acquisition agreement, we are entitled to limited indemnification for certain expenses and losses, if any, that may be incurred after the consummation of the transaction that arise out of certain matters, including a Federal Trade Commission (FTC) investigation initiated in December 2019 seeking information to determine whether certain subsidiaries of First American may have engaged in conduct prohibited by the Federal Trade Commission Act, the Fair Credit Reporting Act or the Duties of Furnishers of Information. As fully set forth in the merger agreement, our rights to indemnification for any such expenses and losses were limited to the amount of an indemnity holdback, which was our sole recourse for any such losses.

The First American subsidiaries entered into a Stipulated Order for Permanent Injunction, Monetary Judgment, and Other Relief (the “Order”) with the FTC, which was approved by the FTC on July 29, 2022. The parties subsequently entered into an amended Order. Pursuant to the Order, among other things, the First American defendants were required to pay $4,900 to the FTC within 7 days of the entry of the Order. The First American defendants also agreed to certain injunctive relief. The payment of the above-referenced amount was made in March 2023, and we were reimbursed for post-closing expenses that we incurred in connection with this matter. These payments did not have a material impact on our consolidated financial statements.

Self-insurance – We are self-insured for certain costs, primarily workers' compensation claims and medical and dental benefits for active employees and those employees on long-term disability. The liabilities associated with these items represent our best estimate of the ultimate obligations for reported claims plus those incurred, but not reported, and totaled $8,658 as of September 30, 2023 and $9,661 as of December 31, 2022. These accruals are included in accrued liabilities and other non-current liabilities on the consolidated balance sheets. Our workers' compensation liability is recorded at present value. The difference between the discounted and undiscounted liability was not material as of September 30, 2023 or December 31, 2022.

Our self-insurance liabilities are estimated, in part, by considering historical claims experience, demographic factors and other actuarial assumptions. The estimated accruals for these liabilities could be significantly affected if future events and claims differ from these assumptions and historical trends.

Litigation – Recorded liabilities for legal matters, as well as related charges recorded in each period, were not material to our financial position, results of operations or liquidity during the periods presented, and we do not believe that any of the currently identified claims or litigation will materially affect our financial position, results of operations or liquidity, upon resolution. However, litigation is subject to inherent uncertainties, and unfavorable rulings could occur. If an unfavorable ruling were to occur, it may cause a material adverse impact on our financial position, results of operations or liquidity in the period in which the ruling occurs or in future periods.

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Shareholders' equity	9 Months Ended
	Sep. 30, 2023
Stockholders' Equity Note [Abstract]
Shareholders' equity	In October 2018, our board of directors authorized the repurchase of up to $500,000 of our common stock. This authorization has no expiration date. No shares were repurchased under this authorization during the nine months ended September 30, 2023 or September 30, 2022, and $287,452 remained available for repurchase as of September 30, 2023.

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Business segment information

9 Months Ended

Sep. 30, 2023

Segment Reporting [Abstract]

Business segment information

We operate 4 reportable business segments, generally organized by product type, as follows:

•Payments – This segment includes our merchant in-store, online and mobile payment solutions; treasury management solutions, including remittance and lockbox processing, remote deposit capture, receivables management, payment processing and paperless treasury management; payroll and disbursement services, including Deluxe Payment Exchange; and fraud and security services.

•Data Solutions – This segment includes data-driven marketing solutions and hosted solutions, including digital engagement, financial institution profitability reporting and business incorporation services. Through June 2023, this segment also included web hosting and logo design services. We completed the sale of these businesses in June 2023. Further information regarding the divestiture can be found in Note 6.

•Promotional Solutions – This segment includes business forms, accessories, advertising specialties and promotional apparel.

•Checks – This segment includes printed business and personal checks.

The accounting policies of the segments are the same as those described in the Notes to Consolidated Financial Statements included in the 2022 Form 10-K. We allocate corporate costs for our shared services functions to our business segments when the costs are directly attributable to a segment. This includes certain sales and marketing, supply chain, real estate, finance, information technology and legal costs. Costs that are not directly attributable to a business segment are reported as Corporate operations and consist primarily of marketing, accounting, information technology, human resources, facilities, executive management and legal, tax and treasury costs that support the corporate function. Corporate operations also includes other income. All of our segments operate primarily in the U.S., with some operations in Canada. Through June 2023, Data Solutions also had operations in portions of Europe and partners in Central and South America, and through May 2022, also had operations in Australia. Information regarding the divestiture of these businesses can be found in Note 6.

Our chief operating decision maker (i.e., our Chief Executive Officer) reviews EBITDA on an adjusted basis for each segment when deciding how to allocate resources and to assess segment operating performance. Adjusted EBITDA for each segment excludes depreciation and amortization expense, interest expense, income tax expense and certain other amounts, which may include, from time to time: asset impairment charges; restructuring and integration costs; share-based compensation expense; acquisition transaction costs; certain legal-related expense; and gains or losses on sales of businesses and long-lived assets. Our Chief Executive Officer does not review segment asset information when making investment or operating decisions regarding our reportable business segments.

Segment information for the quarters and nine months ended September 30, 2023 and 2022 was as follows:

	Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands)	2023		2022		2023		2022
Payments:
Revenue	$	169,482	$	169,787	$	515,837	$	507,149
Adjusted EBITDA	37,597		36,184		110,470		107,605
Data Solutions:
Revenue	64,080		66,739		194,764		204,824
Adjusted EBITDA	15,317		16,034		48,375		50,869
Promotional Solutions:
Revenue	124,292		136,081		399,234		408,600
Adjusted EBITDA	16,627		18,255		56,676		49,795
Checks:
Revenue	179,990		182,431		545,061		553,433
Adjusted EBITDA	81,417		80,478		241,481		245,838
Total segment:
Revenue	$	537,844	$	555,038	$	1,654,896	$	1,674,006
Adjusted EBITDA	150,958		150,951		457,002		454,107

The following table presents a reconciliation of total segment adjusted EBITDA to consolidated (loss) income before income taxes:

	Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands)	2023		2022		2023		2022
Total segment adjusted EBITDA	$	150,958	$	150,951	$	457,002	$	454,107
Corporate operations	(49,068)		(46,359)		(146,304)		(148,159)
Depreciation and amortization expense	(38,857)		(42,304)		(124,985)		(128,948)
Interest expense	(32,034)		(23,799)		(93,982)		(65,471)
Net income attributable to non-controlling interest	26		35		80		106
Restructuring and integration costs	(29,364)		(15,319)		(70,935)		(46,830)
Share-based compensation expense	(4,539)		(5,728)		(15,889)		(18,766)
Acquisition transaction costs	—		(51)		—		(112)
Certain legal-related (expense) benefit	(1,949)		1,659		(2,195)		814
(Loss) gain on sale of businesses and long-lived assets	(4,324)		1,804		17,618		19,331
(Loss) income before income taxes	$	(9,151)	$	20,889	$	20,410	$	66,072

The following tables present revenue disaggregated by our product and service offerings:

	Quarter Ended September 30, 2023
(in thousands)	Payments		Data Solutions		Promotional Solutions		Checks		Consolidated
Checks	$	—	$	—	$	—	$	179,990	$	179,990
Merchant services and other payment solutions	110,258		—		—		—		110,258
Marketing and promotional solutions	—		—		62,309		—		62,309
Forms and other products	—		—		61,983		—		61,983
Data-driven marketing solutions	—		59,561		—		—		59,561
Treasury management solutions	59,224		—		—		—		59,224
Web and hosted solutions	—		4,519		—		—		4,519
Total revenue	$	169,482	$	64,080	$	124,292	$	179,990	$	537,844

	Quarter Ended September 30, 2022
(in thousands)	Payments		Data Solutions		Promotional Solutions		Checks		Consolidated
Checks	$	—	$	—	$	—	$	182,431	$	182,431
Merchant services and other payment solutions	108,255		—		—		—		108,255
Marketing and promotional solutions	—		—		64,284		—		64,284
Forms and other products	—		—		71,797		—		71,797
Data-driven marketing solutions	—		46,993		—		—		46,993
Treasury management solutions	61,532		—		—		—		61,532
Web and hosted solutions	—		19,746		—		—		19,746
Total revenue	$	169,787	$	66,739	$	136,081	$	182,431	$	555,038

	Nine Months Ended September 30, 2023
(in thousands)	Payments		Data Solutions		Promotional Solutions		Checks		Consolidated
Checks	$	—	$	—	$	—	$	545,061	$	545,061
Merchant services and other payment solutions	334,973		—		—		—		334,973
Marketing and promotional solutions	—		—		204,998		—		204,998
Forms and other products	—		—		194,236		—		194,236
Treasury management solutions	180,864		—		—		—		180,864
Data-driven marketing solutions	—		153,346		—		—		153,346
Web and hosted solutions	—		41,418		—		—		41,418
Total revenue	$	515,837	$	194,764	$	399,234	$	545,061	$	1,654,896

	Nine Months Ended September 30, 2022
(in thousands)	Payments		Data Solutions		Promotional Solutions		Checks		Consolidated
Checks	$	—	$	—	$	—	$	553,433	$	553,433
Merchant services and other payment solutions	328,144		—		—		—		328,144
Marketing and promotional solutions	—		—		197,083		—		197,083
Forms and other products	—		—		211,517		—		211,517
Treasury management solutions	179,005		—		—		—		179,005
Data-driven marketing solutions	—		134,307		—		—		134,307
Web and hosted solutions	—		70,517		—		—		70,517
Total revenue	$	507,149	$	204,824	$	408,600	$	553,433	$	1,674,006

The following tables present revenue disaggregated by geography, based on where items are shipped from or where services are performed:

	Quarter Ended September 30, 2023
(in thousands)	Payments		Data Solutions		Promotional Solutions		Checks		Consolidated
United States	$	156,556	$	64,080	$	119,137	$	173,682	$	513,455
Canada	12,926		—		5,155		6,308		24,389
Total revenue	$	169,482	$	64,080	$	124,292	$	179,990	$	537,844

	Quarter Ended September 30, 2022
(in thousands)	Payments		Data Solutions		Promotional Solutions		Checks		Consolidated
United States	$	159,160	$	64,111	$	129,697	$	175,481	$	528,449
Foreign, primarily Canada	10,627		2,628		6,384		6,950		26,589
Total revenue	$	169,787	$	66,739	$	136,081	$	182,431	$	555,038

	Nine Months Ended September 30, 2023
(in thousands)	Payments		Data Solutions		Promotional Solutions		Checks		Consolidated
United States	$	478,441	$	189,037	$	381,808	$	525,221	$	1,574,507
Foreign, primarily Canada	37,396		5,727		17,426		19,840		80,389
Total revenue	$	515,837	$	194,764	$	399,234	$	545,061	$	1,654,896

	Nine Months Ended September 30, 2022
(in thousands)	Payments		Data Solutions		Promotional Solutions		Checks		Consolidated
United States	$	475,368	$	188,494	$	389,824	$	531,260	$	1,584,946
Foreign, primarily Canada and Australia	31,781		16,330		18,776		22,173		89,060
Total revenue	$	507,149	$	204,824	$	408,600	$	553,433	$	1,674,006

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Consolidated financial statements (Policies)	9 Months Ended
	Sep. 30, 2023
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Comparability	Comparability – The consolidated statement of cash flows for the nine months ended September 30, 2022 has been modified to conform to the current year presentation. We included proceeds from issuing shares within other financing activities. Previously, this amount was shown separately.

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Supplemental balance sheet and cash flow information (Tables)

9 Months Ended

Sep. 30, 2023

Inventories and supplies

Inventories and supplies – Inventories and supplies were comprised of the following:

(in thousands)	September 30, 2023		December 31, 2022
Finished and semi-finished goods	$	40,453	$	40,715
Raw materials and supplies	18,508		17,952
Reserve for excess and obsolete items	(9,702)		(6,400)
Inventories and supplies, net of reserve	$	49,259	$	52,267

Changes in the reserve for excess and obsolete items were as follows for the nine months ended September 30, 2023 and 2022:

	Nine Months Ended September 30,
(in thousands)	2023		2022
Balance, beginning of year	$	6,400	$	5,132
Amounts charged to expense	3,859		2,552
Write-offs and other	(557)		(2,161)
Balance, end of period	$	9,702	$	5,523

Available-for-sale debt securities

Available-for-sale debt securities – Available-for-sale debt securities were comprised of the following:

	September 30, 2023
(in thousands)	Cost		Gross unrealized gains		Gross unrealized losses		Fair value
Funds held for customers:(1)
Canadian and provincial government securities	$	9,380	$	—	$	(1,312)	$	8,068
Available-for-sale debt securities	$	9,380	$	—	$	(1,312)	$	8,068

(1) Funds held for customers, as reported on the consolidated balance sheet as of September 30, 2023, also included cash of $143,893.

	December 31, 2022
(in thousands)	Cost		Gross unrealized gains		Gross unrealized losses		Fair value
Cash equivalents:
Domestic money market fund	$	5,000	$	—	$	—	$	5,000
Funds held for customers:(1)
Canadian and provincial government securities	9,190		—		(1,064)		8,126
Available-for-sale debt securities	$	14,190	$	—	$	(1,064)	$	13,126

(1) Funds held for customers, as reported on the consolidated balance sheet as of December 31, 2022, also included cash of $294,165.

Expected maturities of available-for-sale debt securities

Expected maturities of available-for-sale debt securities as of September 30, 2023 were as follows:

(in thousands)	Fair value
Due in one year or less	$	3,364
Due in two to five years	1,670
Due in six to ten years	3,034
Available-for-sale debt securities	$	8,068

Revenue in excess of billings

Revenue in excess of billings – Revenue in excess of billings was comprised of the following:

(in thousands)	September 30, 2023		December 31, 2022
Conditional right to receive consideration	$	26,482	$	26,520
Unconditional right to receive consideration(1)	10,211		12,241
Revenue in excess of billings	$	36,693	$	38,761

(1) Represents revenues that are earned but not currently billable under the related contract terms.

Intangibles

Intangibles – Intangibles were comprised of the following:

	September 30, 2023						December 31, 2022
(in thousands)	Gross carrying amount		Accumulated amortization		Net carrying amount		Gross carrying amount		Accumulated amortization		Net carrying amount
Internal-use software	$	539,892	$	(395,304)	$	144,588	$	529,306	$	(395,514)	$	133,792
Customer lists/relationships	479,240		(339,481)		139,759		497,882		(312,986)		184,896
Technology-based intangibles	97,633		(51,591)		46,042		99,613		(47,478)		52,135
Partner relationships	74,429		(12,292)		62,137		74,682		(9,094)		65,588
Trade names	39,367		(23,267)		16,100		44,185		(26,510)		17,675
Software to be sold	36,900		(34,847)		2,053		36,900		(32,007)		4,893
Intangibles	$	1,267,461	$	(856,782)	$	410,679	$	1,282,568	$	(823,589)	$	458,979

Estimated future amortization expense

Based on the intangibles in service as of September 30, 2023, estimated future amortization expense is as follows:

(in thousands)	Estimated amortization expense
Remainder of 2023	$	40,786
2024	101,903
2025	73,407
2026	46,238
2027	34,394

Acquired intangibles

The following intangibles were capitalized during the nine months ended September 30, 2023:

(in thousands)	Amount		Weighted-average amortization period (in years)
Internal-use software	$	66,734	3
Partner relationships	773		1
Acquired intangibles	$	67,507	3

Goodwill

Goodwill – Changes in goodwill by reportable segment and in total were as follows for the nine months ended September 30, 2023:

(in thousands)	Payments		Data Solutions		Promotional Solutions		Checks		Total
Balance, December 31, 2022:
Goodwill, gross	$	896,681	$	432,984	$	252,775	$	434,812	$	2,017,252
Accumulated impairment charges	—		(392,168)		(193,699)		—		(585,867)
Goodwill, net of accumulated impairment charges	896,681		40,816		59,076		434,812		1,431,385
Currency translation adjustment and other	(828)		—		7		—		(821)
Balance, September 30, 2023	$	895,853	$	40,816	$	59,083	$	434,812	$	1,430,564
Balance, September 30, 2023:
Goodwill, gross	$	895,853	$	432,984	$	252,782	$	434,812	$	2,016,431
Accumulated impairment charges	—		(392,168)		(193,699)		—		(585,867)
Goodwill, net of accumulated impairment charges	$	895,853	$	40,816	$	59,083	$	434,812	$	1,430,564

Other non-current assets

Other non-current assets – Other non-current assets were comprised of the following:

(in thousands)	September 30, 2023		December 31, 2022
Postretirement benefit plan asset	$	84,508	$	79,343
Cloud computing arrangement implementation costs	63,112		71,547
Prepaid product discounts	41,365		44,824
Deferred contract acquisition costs(1)	22,490		21,300
Loans and notes receivable from distributors, net of allowance for credit losses(2)	12,442		13,259
Other	38,779		30,081
Other non-current assets	$	262,696	$	260,354

(1) Amortization of deferred contract acquisition costs was $8,088 for the nine months ended September 30, 2023 and $5,872 for the nine months ended September 30, 2022.

(2) Amount includes the non-current portion of loans and notes receivable. The current portion of these receivables is included in other current assets on the consolidated balance sheets and was $979 as of September 30, 2023 and $961 as of December 31, 2022.

Loans and notes receivable by credit quality Indicator

The following table presents loans and notes receivable from distributors, including the current portion, by credit quality indicator and by year of origination, as of September 30, 2023. There were no write-offs or recoveries recorded during the nine months ended September 30, 2023.

	Loans and notes receivable from distributors amortized cost basis by origination year
(in thousands)	2020		2019		2018		Prior		Total
Risk rating:
1-2 internal grade	$	1,040	$	385	$	3,761	$	9,213	$	14,399
3-4 internal grade	—		—		—		—		—
Loans and notes receivable	$	1,040	$	385	$	3,761	$	9,213	$	14,399

Changes in prepaid product discounts

Changes in prepaid product discounts during the nine months ended September 30, 2023 and 2022 were as follows:

	Nine Months Ended September 30,
(in thousands)	2023		2022
Balance, beginning of year	$	44,824	$	56,527
Additions(1)	21,809		18,721
Amortization	(25,291)		(26,258)
Other	23		(399)
Balance, end of period	$	41,365	$	48,591

 (1) Prepaid product discounts are generally accrued upon contract execution. Payments for prepaid product discounts were $21,798 for the nine months ended September 30, 2023 and $23,920 for the nine months ended September 30, 2022.

Accrued liabilities

Accrued liabilities – Accrued liabilities were comprised of the following:

(in thousands)	September 30, 2023		December 31, 2022
Employee bonuses, including sales incentives	$	39,991	$	57,398
Deferred revenue(1)	25,905		47,012
Interest	15,557		7,314
Restructuring	14,606		8,528
Customer rebates	14,453		12,153
Operating lease liabilities	13,882		12,780
Wages and payroll liabilities, including vacation	7,953		20,264
Prepaid product discounts	4,191		4,179
Other	50,481		48,776
Accrued liabilities	$	187,019	$	218,404

(1) Revenue recognized for amounts included in deferred revenue at the beginning of the period was $37,972 for the nine months ended September 30, 2023 and $41,222 for the nine months ended September 30, 2022.

Supplemental cash flow information

Supplemental cash flow information – The reconciliation of cash, cash equivalents, restricted cash and restricted cash equivalents to the consolidated balance sheets was as follows:

(in thousands)	September 30, 2023		September 30, 2022
Cash and cash equivalents	$	42,189	$	45,535
Restricted cash and restricted cash equivalents included in funds held for customers	143,893		147,614
Non-current restricted cash included in other non-current assets	2,907		2,742
Total cash, cash equivalents, restricted cash and restricted cash equivalents	$	188,989	$	195,891

Trade accounts receivable [Member]

Allowance for credit losses

Trade accounts receivable – Net trade accounts receivable was comprised of the following:

(in thousands)	September 30, 2023		December 31, 2022
Trade accounts receivable – gross	$	210,570	$	210,799
Allowance for credit losses	(6,599)		(4,182)
Trade accounts receivable – net(1)	$	203,971	$	206,617

(1) Includes unbilled receivables of $57,134 as of September 30, 2023 and $43,902 as of December 31, 2022.

Changes in the allowance for credit losses for the nine months ended September 30, 2023 and 2022 were as follows:

	Nine Months Ended September 30,
(in thousands)	2023		2022
Balance, beginning of year	$	4,182	$	4,130
Bad debt expense	5,191		2,410
Write-offs and other	(2,774)		(3,006)
Balance, end of period	$	6,599	$	3,534

Loans and notes receivable [Member]

Allowance for credit losses

Changes in the allowance for credit losses related to loans and notes receivable from distributors were as follows for the nine months ended September 30, 2023 and 2022:

	Nine Months Ended September 30,
(in thousands)	2023		2022
Balance, beginning of year	$	1,024	$	2,830
Bad debt (benefit) expense	(46)		1,221
Other	—		(402)
Balance, end of period	$	978	$	3,649

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(Loss) earnings per share (Tables)

9 Months Ended

Sep. 30, 2023

Earnings Per Share [Abstract]

(Loss) earnings per share

The following table reflects the calculation of basic and diluted (loss) earnings per share. During each period, certain stock options, as noted below, were excluded from the calculation of diluted (loss) earnings per share because their effect would have been antidilutive. 

	Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands, except per share amounts)	2023		2022		2023		2022
(Loss) earnings per share – basic:
Net (loss) income	$	(7,957)	$	14,760	$	11,224	$	46,536
Net income attributable to non-controlling interest	(26)		(35)		(80)		(106)
Net (loss) income attributable to Deluxe	(7,983)		14,725		11,144		46,430
Income allocated to participating securities	(9)		(10)		(29)		(33)
(Loss) income attributable to Deluxe available to common shareholders	$	(7,992)	$	14,715	$	11,115	$	46,397
Weighted-average shares outstanding	43,663		43,116		43,498		42,974
(Loss) earnings per share – basic	$	(0.18)	$	0.34	$	0.26	$	1.08
(Loss) earnings per share – diluted:
Net (loss) income	$	(7,957)	$	14,760	$	11,224	$	46,536
Net income attributable to non-controlling interest	(26)		(35)		(80)		(106)
Net (loss) income attributable to Deluxe	(7,983)		14,725		11,144		46,430
Income allocated to participating securities	(9)		—		(29)		(22)
Re-measurement of share-based awards classified as liabilities	—		(162)		—		(507)
(Loss) income attributable to Deluxe available to common shareholders	$	(7,992)	$	14,563	$	11,115	$	45,901
Weighted-average shares outstanding	43,663		43,116		43,498		42,974
Dilutive impact of potential common shares	—		234		273		310
Weighted-average shares and potential common shares outstanding	43,663		43,350		43,771		43,284
(Loss) earnings per share – diluted	$	(0.18)	$	0.34	$	0.25	$	1.06
Antidilutive options excluded from calculation	1,450		1,815		1,450		1,815

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Other comprehensive income (loss) (Tables)

9 Months Ended

Sep. 30, 2023

Accumulated Other Comprehensive Income (Loss), Net of Tax [Abstract]

Reclassification adjustments

Reclassification adjustments – Information regarding amounts reclassified from accumulated other comprehensive loss to net (loss) income was as follows:

Accumulated other comprehensive loss components	Amounts reclassified from accumulated other comprehensive loss								Affected line item in consolidated statements of comprehensive (loss) income
	Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands)	2023		2022		2023		2022
Amortization of postretirement benefit plan items:
Prior service credit	$	355	$	355	$	1,066	$	1,066	Other income
Net actuarial loss	(568)		(225)		(1,705)		(674)		Other income
Total amortization	(213)		130		(639)		392		Other income
Tax benefit (expense)	17		(79)		49		(237)		Income tax benefit (provision)
Amortization of postretirement benefit plan items, net of tax	(196)		51		(590)		155		Net (loss) income
Realized loss on debt securities	—		—		—		(8)		Revenue
Tax benefit	—		—		—		2		Income tax benefit (provision)
Realized loss on debt securities, net of tax	—		—		—		(6)		Net (loss) income
Realized gain (loss) on cash flow hedges	984		53		2,191		(412)		Interest expense
Tax (expense) benefit	(264)		(15)		(588)		109		Income tax benefit (provision)
Realized gain (loss) on cash flow hedges, net of tax	720		38		1,603		(303)		Net (loss) income
Currency translation adjustment(1)	—		—		(863)		(5,550)		(Loss) gain on sale of businesses and long-lived assets
Total reclassifications, net of tax	$	524	$	89	$	150	$	(5,704)

(1) Relates to the sale of our North American web hosting business during the quarter ended June 30, 2023 and the sale of our Australian web hosting business during the quarter ended June 30, 2022. Further information can be found in Note 6.

Accumulated other comprehensive loss

Accumulated other comprehensive loss – Changes in the components of accumulated other comprehensive loss for the nine months ended September 30, 2023 and 2022 were as follows:

(in thousands)	Postretirement benefit plans		Net unrealized loss on debt securities(1)		Net unrealized gain on cash flow hedges(2)		Currency translation adjustment		Accumulated other comprehensive loss
Balance, December 31, 2022	$	(26,872)	$	(909)	$	2,593	$	(12,076)	$	(37,264)
Other comprehensive (loss) income before reclassifications	—		(183)		8,487		460		8,764
Amounts reclassified from accumulated other comprehensive loss	590		—		(1,603)		863		(150)
Net current-period other comprehensive income (loss)	590		(183)		6,884		1,323		8,614
Balance, September 30, 2023	$	(26,282)	$	(1,092)	$	9,477	$	(10,753)	$	(28,650)

(1) Other comprehensive loss before reclassifications is net of an income tax benefit of $63.

(2) Other comprehensive income before reclassifications is net of income tax expense of $3,114.

(in thousands)	Postretirement benefit plans		Net unrealized loss on debt securities(1)		Net unrealized gain on cash flow hedges(2)		Currency translation adjustment		Accumulated other comprehensive loss
Balance, December 31, 2021	$	(15,431)	$	(344)	$	(2,261)	$	(13,456)	$	(31,492)
Other comprehensive (loss) income before reclassifications	—		(566)		4,712		(6,006)		(1,860)
Amounts reclassified from accumulated other comprehensive loss	(155)		6		303		5,550		5,704
Net current-period other comprehensive (loss) income	(155)		(560)		5,015		(456)		3,844
Balance, September 30, 2022	$	(15,586)	$	(904)	$	2,754	$	(13,912)	$	(27,648)

(1) Other comprehensive loss before reclassifications is net of an income tax benefit of $197.

(2) Other comprehensive income before reclassifications is net of income tax expense of $1,701.

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Derivative financial instruments (Tables)

9 Months Ended

Sep. 30, 2023

Derivative Instruments and Hedging Activities Disclosure [Abstract]

Derivative financial instruments

Our derivative instruments were comprised of the following:

							September 30, 2023		December 31, 2022
(in thousands)	Notional amount		Interest rate		Maturity	Balance sheet location	Fair value asset / (liability)		Fair value asset / (liability)
June 2023 amortizing interest rate swap:
	$	287,901	4.249	%	June 2026	Other non-current assets	$	3,201	$	—
March 2023 interest rate swap:
	200,000		4.003	%	March 2026	Other non-current assets	3,964		—
September 2022 interest rate swap:
	300,000		3.990	%	September 2025	Other non-current assets	5,837		2,409
July 2019 interest rate swap:
	200,000		1.798	%	March 2023	Other current assets	—		1,184

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Fair value measurements (Tables)

9 Months Ended

Sep. 30, 2023

Fair Value Disclosures [Abstract]

Fair value of financial instruments

Information regarding the fair values of our financial instruments was as follows:

						Fair value measurements using
		September 30, 2023				Quoted prices in active markets for identical assets (Level 1)		Significant other observable inputs (Level 2)		Significant unobservable inputs (Level 3)
(in thousands)	Balance sheet location	Carrying value		Fair value
Measured at fair value through comprehensive (loss) income:
Available-for-sale debt securities	Funds held for customers	$	8,068	$	8,068	$	—	$	8,068	$	—
Derivative assets (Note 7)	Other non-current assets	13,002		13,002		—		13,002		—
Amortized cost:
Cash	Cash and cash equivalents	42,189		42,189		42,189		—		—
Cash	Funds held for customers	143,893		143,893		143,893		—		—
Cash	Other non-current assets	2,907		2,907		2,907		—		—
Loans and notes receivable from distributors	Other current assets and other non-current assets	13,421		12,279		—		—		12,279
Long-term debt	Current portion of long-term debt and long-term debt	1,632,435		1,561,272		—		1,561,272		—

						Fair value measurements using
		December 31, 2022				Quoted prices in active markets for identical assets (Level 1)		Significant other observable inputs (Level 2)		Significant unobservable inputs (Level 3)
(in thousands)	Balance sheet location	Carrying value		Fair value
Measured at fair value through comprehensive income:
Available-for-sale debt securities	Cash and cash equivalents	$	5,000	$	5,000	$	5,000	$	—	$	—
Available-for-sale debt securities	Funds held for customers	8,126		8,126		—		8,126		—
Derivative assets (Note 7)	Other current assets and other non-current assets	3,593		3,593		—		3,593		—
Amortized cost:
Cash	Cash and cash equivalents	35,435		35,435		35,435		—		—
Cash	Funds held for customers	294,165		294,165		294,165		—		—
Cash	Other non-current assets	2,815		2,815		2,815		—		—
Loans and notes receivable from distributors	Other current assets and other non-current assets	14,220		13,315		—		—		13,315
Long-term debt	Current portion of long-term debt and long-term debt	1,644,276		1,574,417		—		1,574,417		—

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Restructuring and integration expense (Tables)

9 Months Ended

Sep. 30, 2023

Restructuring and Related Activities [Abstract]

Restructuring and integration expense

Restructuring and integration expense is reflected on the consolidated statements of comprehensive (loss) income as follows:

	Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands)	2023		2022		2023		2022
Total cost of revenue	$	6,429	$	131	$	10,868	$	216
Operating expenses	22,935		15,188		60,067		46,614
Restructuring and integration expense	$	29,364	$	15,319	$	70,935	$	46,830

Restructuring and integration expense for each period was comprised of the following:

	Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands)	2023		2022		2023		2022
External consulting fees	$	10,939	$	7,670	$	31,561	$	24,670
Employee severance benefits	11,179		3,826		17,526		8,232
Internal labor	2,469		1,877		6,341		6,177
Other	4,777		1,946		15,507		7,751
Restructuring and integration expense	$	29,364	$	15,319	$	70,935	$	46,830

Changes in restructuring and integration accruals

Changes in our restructuring and integration accruals were as follows:

(in thousands)	Employee severance benefits
Balance, December 31, 2022	$	8,528
Charges	17,961
Reversals	(435)
Payments	(11,448)
Balance, September 30, 2023	$	14,606

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Postretirement benefits (Tables)

9 Months Ended

Sep. 30, 2023

Defined Benefit Plans and Other Postretirement Benefit Plans Disclosures [Abstract]

Components of net periodic benefit income

Postretirement benefit income is included in other income on the consolidated statements of comprehensive (loss) income and consisted of the following components:

	Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands)	2023		2022		2023		2022
Interest cost	$	496	$	280	$	1,489	$	841
Expected return on plan assets	(1,830)		(1,866)		(5,490)		(5,596)
Amortization of prior service credit	(355)		(355)		(1,066)		(1,066)
Amortization of net actuarial losses	568		225		1,705		674
Net periodic benefit income	$	(1,121)	$	(1,716)	$	(3,362)	$	(5,147)

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Debt (Tables)

9 Months Ended

Sep. 30, 2023

Debt Disclosure [Abstract]

Debt outstanding

Debt outstanding was comprised of the following:

(in thousands)	September 30, 2023		December 31, 2022
Senior, secured term loan facility	$	936,844	$	987,375
Senior, unsecured notes	475,000		475,000
Amounts drawn on senior, secured revolving credit facility	233,000		197,000
Total principal amount	1,644,844		1,659,375
Less: unamortized discount and debt issuance costs	(12,409)		(15,099)
Total debt, net of discount and debt issuance costs	1,632,435		1,644,276
Less: current portion of long-term debt, net of debt issuance costs	(86,106)		(71,748)
Long-term debt	$	1,546,329	$	1,572,528

Maturities of long-term debt

Maturities of long-term debt were as follows as of September 30, 2023:

(in thousands)	Debt obligations
Remainder of 2023	$	21,656
2024	86,625
2025	101,063
2026	960,500
2027	—
Thereafter	475,000
Total principal amount	$	1,644,844

Leverage ratio requirements

The credit agreement also includes requirements regarding our consolidated total leverage ratio and our consolidated secured leverage ratio, as defined in the credit agreement. These ratios may not equal or exceed the following amounts during the periods indicated:

Fiscal Quarter Ending	Consolidated total leverage ratio	Consolidated secured leverage ratio
September 30, 2023 through March 31, 2024	4.50 to 1:00	3.50 to 1:00
June 30, 2024 and each fiscal quarter thereafter	4.25 to 1:00	3.50 to 1:00

Credit facility

As of September 30, 2023, amounts available for borrowing under our revolving credit facility were as follows:

(in thousands)	Available borrowings
Revolving credit facility commitment	$	500,000
Amounts drawn on revolving credit facility	(233,000)
Outstanding letters of credit(1)	(8,101)
Net available for borrowing as of September 30, 2023	$	258,899

(1) We use standby letters of credit primarily to collateralize certain obligations related to our self-insured workers' compensation claims, as well as claims for environmental matters, as required by certain states.These letters of credit reduce the amount available for borrowing under our revolving credit facility.

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Business segment information (Tables)

9 Months Ended

Sep. 30, 2023

Segment Reporting [Abstract]

Business segment information

Segment information for the quarters and nine months ended September 30, 2023 and 2022 was as follows:

	Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands)	2023		2022		2023		2022
Payments:
Revenue	$	169,482	$	169,787	$	515,837	$	507,149
Adjusted EBITDA	37,597		36,184		110,470		107,605
Data Solutions:
Revenue	64,080		66,739		194,764		204,824
Adjusted EBITDA	15,317		16,034		48,375		50,869
Promotional Solutions:
Revenue	124,292		136,081		399,234		408,600
Adjusted EBITDA	16,627		18,255		56,676		49,795
Checks:
Revenue	179,990		182,431		545,061		553,433
Adjusted EBITDA	81,417		80,478		241,481		245,838
Total segment:
Revenue	$	537,844	$	555,038	$	1,654,896	$	1,674,006
Adjusted EBITDA	150,958		150,951		457,002		454,107

Reconciliation of adjusted EBITDA to pretax (loss) income

The following table presents a reconciliation of total segment adjusted EBITDA to consolidated (loss) income before income taxes:

	Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands)	2023		2022		2023		2022
Total segment adjusted EBITDA	$	150,958	$	150,951	$	457,002	$	454,107
Corporate operations	(49,068)		(46,359)		(146,304)		(148,159)
Depreciation and amortization expense	(38,857)		(42,304)		(124,985)		(128,948)
Interest expense	(32,034)		(23,799)		(93,982)		(65,471)
Net income attributable to non-controlling interest	26		35		80		106
Restructuring and integration costs	(29,364)		(15,319)		(70,935)		(46,830)
Share-based compensation expense	(4,539)		(5,728)		(15,889)		(18,766)
Acquisition transaction costs	—		(51)		—		(112)
Certain legal-related (expense) benefit	(1,949)		1,659		(2,195)		814
(Loss) gain on sale of businesses and long-lived assets	(4,324)		1,804		17,618		19,331
(Loss) income before income taxes	$	(9,151)	$	20,889	$	20,410	$	66,072

Revenue disaggregated by product and service offerings

The following tables present revenue disaggregated by our product and service offerings:

	Quarter Ended September 30, 2023
(in thousands)	Payments		Data Solutions		Promotional Solutions		Checks		Consolidated
Checks	$	—	$	—	$	—	$	179,990	$	179,990
Merchant services and other payment solutions	110,258		—		—		—		110,258
Marketing and promotional solutions	—		—		62,309		—		62,309
Forms and other products	—		—		61,983		—		61,983
Data-driven marketing solutions	—		59,561		—		—		59,561
Treasury management solutions	59,224		—		—		—		59,224
Web and hosted solutions	—		4,519		—		—		4,519
Total revenue	$	169,482	$	64,080	$	124,292	$	179,990	$	537,844

	Quarter Ended September 30, 2022
(in thousands)	Payments		Data Solutions		Promotional Solutions		Checks		Consolidated
Checks	$	—	$	—	$	—	$	182,431	$	182,431
Merchant services and other payment solutions	108,255		—		—		—		108,255
Marketing and promotional solutions	—		—		64,284		—		64,284
Forms and other products	—		—		71,797		—		71,797
Data-driven marketing solutions	—		46,993		—		—		46,993
Treasury management solutions	61,532		—		—		—		61,532
Web and hosted solutions	—		19,746		—		—		19,746
Total revenue	$	169,787	$	66,739	$	136,081	$	182,431	$	555,038

	Nine Months Ended September 30, 2023
(in thousands)	Payments		Data Solutions		Promotional Solutions		Checks		Consolidated
Checks	$	—	$	—	$	—	$	545,061	$	545,061
Merchant services and other payment solutions	334,973		—		—		—		334,973
Marketing and promotional solutions	—		—		204,998		—		204,998
Forms and other products	—		—		194,236		—		194,236
Treasury management solutions	180,864		—		—		—		180,864
Data-driven marketing solutions	—		153,346		—		—		153,346
Web and hosted solutions	—		41,418		—		—		41,418
Total revenue	$	515,837	$	194,764	$	399,234	$	545,061	$	1,654,896

	Nine Months Ended September 30, 2022
(in thousands)	Payments		Data Solutions		Promotional Solutions		Checks		Consolidated
Checks	$	—	$	—	$	—	$	553,433	$	553,433
Merchant services and other payment solutions	328,144		—		—		—		328,144
Marketing and promotional solutions	—		—		197,083		—		197,083
Forms and other products	—		—		211,517		—		211,517
Treasury management solutions	179,005		—		—		—		179,005
Data-driven marketing solutions	—		134,307		—		—		134,307
Web and hosted solutions	—		70,517		—		—		70,517
Total revenue	$	507,149	$	204,824	$	408,600	$	553,433	$	1,674,006

Revenue disaggregated by geography

The following tables present revenue disaggregated by geography, based on where items are shipped from or where services are performed:

	Quarter Ended September 30, 2023
(in thousands)	Payments		Data Solutions		Promotional Solutions		Checks		Consolidated
United States	$	156,556	$	64,080	$	119,137	$	173,682	$	513,455
Canada	12,926		—		5,155		6,308		24,389
Total revenue	$	169,482	$	64,080	$	124,292	$	179,990	$	537,844

	Quarter Ended September 30, 2022
(in thousands)	Payments		Data Solutions		Promotional Solutions		Checks		Consolidated
United States	$	159,160	$	64,111	$	129,697	$	175,481	$	528,449
Foreign, primarily Canada	10,627		2,628		6,384		6,950		26,589
Total revenue	$	169,787	$	66,739	$	136,081	$	182,431	$	555,038

	Nine Months Ended September 30, 2023
(in thousands)	Payments		Data Solutions		Promotional Solutions		Checks		Consolidated
United States	$	478,441	$	189,037	$	381,808	$	525,221	$	1,574,507
Foreign, primarily Canada	37,396		5,727		17,426		19,840		80,389
Total revenue	$	515,837	$	194,764	$	399,234	$	545,061	$	1,654,896

	Nine Months Ended September 30, 2022
(in thousands)	Payments		Data Solutions		Promotional Solutions		Checks		Consolidated
United States	$	475,368	$	188,494	$	389,824	$	531,260	$	1,584,946
Foreign, primarily Canada and Australia	31,781		16,330		18,776		22,173		89,060
Total revenue	$	507,149	$	204,824	$	408,600	$	553,433	$	1,674,006

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Supplemental balance sheet and cash flow information (trade accounts receivable, allowance for credit losses) (Details) - USD ($) $ in Thousands		9 Months Ended
		Sep. 30, 2023	Sep. 30, 2022	Dec. 31, 2022
Trade accounts receivable
Trade accounts receivable - gross		$ 210,570		$ 210,799
Allowance for credit losses		(6,599)		(4,182)
Trade accounts receivable - net	[1]	203,971		206,617
Unbilled receivables		57,134		$ 43,902
Changes in allowance for credit losses
Balance, beginning of year		4,182	$ 4,130
Bad debt expense		5,191	2,410
Write-offs and other		(2,774)	(3,006)
Balance, end of period		$ 6,599	$ 3,534

[1] Includes unbilled receivables of $57,134 as of September 30, 2023 and $43,902 as of December 31, 2022.

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Supplemental balance sheet and cash flow information (inventories and supplies) (Details) - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Dec. 31, 2022
Inventories and supplies
Finished and semi-finished goods	$ 40,453		$ 40,715
Raw materials and supplies	18,508		17,952
Reserve for excess and obsolete items	(9,702)	$ (5,523)	(6,400)
Inventories and supplies, net of reserve	49,259		$ 52,267
Changes in reserve for excess and obsolete items
Balance, beginning of year	6,400	5,132
Balance, end of period	9,702	5,523
Reserves for excess and obsolete items
Changes in reserve for excess and obsolete items
Amounts charged to expense	3,859	2,552
Write-offs and other	$ (557)	$ (2,161)

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Supplemental balance sheet and cash flow information (available-for-sale debt securities) (Details) - USD ($) $ in Thousands	Sep. 30, 2023		Dec. 31, 2022
Available-for-sale debt securities [Line Items]
Cost	$ 9,380		$ 14,190
Gross unrealized gains	0		0
Gross unrealized losses	(1,312)		(1,064)
Fair value	8,068		13,126
Expected maturities of available-for-sale debt securities
Due in one year or less	3,364
Due in two to five years	1,670
Due in six to ten years	3,034
Fair value	8,068		13,126
Cash and cash equivalents [Member]
Available-for-sale debt securities [Line Items]
Cash	42,189		35,435
Cash and cash equivalents [Member] | Money market securities [Member] | Domestic [Member]
Available-for-sale debt securities [Line Items]
Cost			5,000
Gross unrealized gains			0
Gross unrealized losses			0
Fair value			5,000
Expected maturities of available-for-sale debt securities
Fair value			5,000
Funds held for customers [Member]
Available-for-sale debt securities [Line Items]
Cash	143,893		294,165
Funds held for customers [Member] | Canadian and provincial government securities [Member]
Available-for-sale debt securities [Line Items]
Cost	9,380	[1]	9,190	[2]
Gross unrealized gains	0	[1]	0	[2]
Gross unrealized losses	(1,312)	[1]	(1,064)	[2]
Fair value	8,068	[1]	8,126	[2]
Expected maturities of available-for-sale debt securities
Fair value	$ 8,068	[1]	$ 8,126	[2]

[1] Funds held for customers, as reported on the consolidated balance sheet as of September 30, 2023, also included cash of $143,893.

[2] Funds held for customers, as reported on the consolidated balance sheet as of December 31, 2022, also included cash of $294,165.

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Supplemental balance sheet and cash flow information (revenue in excess of billings) (Details) - USD ($) $ in Thousands		Sep. 30, 2023	Dec. 31, 2022
Revenue in excess of billings
Conditional right to receive consideration		$ 26,482	$ 26,520
Unconditional right to receive consideration	[1]	10,211	12,241
Revenue in excess of billings		$ 36,693	$ 38,761

[1] Represents revenues that are earned but not currently billable under the related contract terms.

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Supplemental balance sheet and cash flow information (intangibles) (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022	Dec. 31, 2022
Amortizable intangibles [Line Items]
Gross carrying amount	$ 1,267,461		$ 1,267,461		$ 1,282,568
Accumulated amortization	(856,782)		(856,782)		(823,589)
Net carrying amount	410,679		410,679		458,979
Acquired intangibles			$ 67,507
Acquired intangibles, weighted-average amortization period (in years)			3 years
Amortization of intangibles	34,941	$ 35,855	$ 110,017	$ 110,353
Estimated future amortization expense
Remainder of 2023	40,786		40,786
2024	101,903		101,903
2025	73,407		73,407
2026	46,238		46,238
2027	34,394		34,394
Internal-use software [Member]
Amortizable intangibles [Line Items]
Gross carrying amount	539,892		539,892		529,306
Accumulated amortization	(395,304)		(395,304)		(395,514)
Net carrying amount	144,588		144,588		133,792
Acquired intangibles			$ 66,734
Acquired intangibles, weighted-average amortization period (in years)			3 years
Customer lists/relationships [Member]
Amortizable intangibles [Line Items]
Gross carrying amount	479,240		$ 479,240		497,882
Accumulated amortization	(339,481)		(339,481)		(312,986)
Net carrying amount	139,759		139,759		184,896
Technology-based intangibles [Member]
Amortizable intangibles [Line Items]
Gross carrying amount	97,633		97,633		99,613
Accumulated amortization	(51,591)		(51,591)		(47,478)
Net carrying amount	46,042		46,042		52,135
Partner relationships [Member]
Amortizable intangibles [Line Items]
Gross carrying amount	74,429		74,429		74,682
Accumulated amortization	(12,292)		(12,292)		(9,094)
Net carrying amount	62,137		62,137		65,588
Acquired intangibles			$ 773
Acquired intangibles, weighted-average amortization period (in years)			1 year
Trade names [Member]
Amortizable intangibles [Line Items]
Gross carrying amount	39,367		$ 39,367		44,185
Accumulated amortization	(23,267)		(23,267)		(26,510)
Net carrying amount	16,100		16,100		17,675
Software to be sold [Member]
Amortizable intangibles [Line Items]
Gross carrying amount	36,900		36,900		36,900
Accumulated amortization	(34,847)		(34,847)		(32,007)
Net carrying amount	$ 2,053		$ 2,053		$ 4,893

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Supplemental balance sheet and cash flow information (goodwill) (Details) $ in Thousands	9 Months Ended
	Sep. 30, 2023 USD ($)
Goodwill [Roll Forward]
Goodwill, gross, beginning of year	$ 2,017,252
Accumulated impairment charges, beginning of year	(585,867)
Goodwill, net of accumulated impairment charges, beginning of year	1,431,385
Currency translation adjustment and other	(821)
Goodwill, gross, end of period	2,016,431
Accumulated impairment charges, end of period	(585,867)
Goodwill, net of accumulated impairment charges, end of period	1,430,564
Reportable business segments [Member] | Payments [Member]
Goodwill [Roll Forward]
Goodwill, gross, beginning of year	896,681
Accumulated impairment charges, beginning of year	0
Goodwill, net of accumulated impairment charges, beginning of year	896,681
Currency translation adjustment and other	(828)
Goodwill, gross, end of period	895,853
Accumulated impairment charges, end of period	0
Goodwill, net of accumulated impairment charges, end of period	895,853
Reportable business segments [Member] | Data Solutions [Member]
Goodwill [Roll Forward]
Goodwill, gross, beginning of year	432,984
Accumulated impairment charges, beginning of year	(392,168)
Goodwill, net of accumulated impairment charges, beginning of year	40,816
Goodwill, gross, end of period	432,984
Accumulated impairment charges, end of period	(392,168)
Goodwill, net of accumulated impairment charges, end of period	40,816
Reportable business segments [Member] | Promotional Solutions [Member]
Goodwill [Roll Forward]
Goodwill, gross, beginning of year	252,775
Accumulated impairment charges, beginning of year	(193,699)
Goodwill, net of accumulated impairment charges, beginning of year	59,076
Currency translation adjustment and other	7
Goodwill, gross, end of period	252,782
Accumulated impairment charges, end of period	(193,699)
Goodwill, net of accumulated impairment charges, end of period	59,083
Reportable business segments [Member] | Checks [Member]
Goodwill [Roll Forward]
Goodwill, gross, beginning of year	434,812
Accumulated impairment charges, beginning of year	0
Goodwill, net of accumulated impairment charges, beginning of year	434,812
Goodwill, gross, end of period	434,812
Accumulated impairment charges, end of period	0
Goodwill, net of accumulated impairment charges, end of period	$ 434,812

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Supplemental balance sheet and cash flow information (other non-current assets) (Details) - USD ($) $ in Thousands		9 Months Ended
		Sep. 30, 2023	Sep. 30, 2022	Dec. 31, 2022	Dec. 31, 2021
Other non-current assets
Postretirement benefit plan asset		$ 84,508		$ 79,343
Cloud computing arrangements implementation costs		63,112		71,547
Prepaid product discounts		41,365	$ 48,591	44,824	$ 56,527
Deferred contract acquisition costs	[1]	22,490		21,300
Loans and notes receivable from distributors, net of allowance for credit losses	[2]	12,442		13,259
Other		38,779		30,081
Other non-current assets		262,696		260,354
Amortization of deferred contract acquisition costs		8,088	5,872
Loans and notes receivable, current		979		$ 961
Loans and notes receivable from distributors [Member]
Loans and notes receivable from distributors, allowance for credit losses [Line Items]
Balance, beginning of year		1,024	2,830
Bad debt (benefit) expense		(46)	1,221
Other		0	(402)
Balance, end of period		978	$ 3,649
Write-offs		0
Recoveries		0
Loans and notes receivable from distributors, credit quality information
2020		1,040
2019		385
2018		3,761
Prior		9,213
Total		14,399
Loans and notes receivable from distributors [Member] | 1-2 internal grade member [Member]
Loans and notes receivable from distributors, credit quality information
2020		1,040
2019		385
2018		3,761
Prior		9,213
Total		14,399
Loans and notes receivable from distributors [Member] | 3-4 internal grade [Member]
Loans and notes receivable from distributors, credit quality information
2020		0
2019		0
2018		0
Prior		0
Total		$ 0

[1] Amortization of deferred contract acquisition costs was $8,088 for the nine months ended September 30, 2023 and $5,872 for the nine months ended September 30, 2022.

[2] Amount includes the non-current portion of loans and notes receivable. The current portion of these receivables is included in other current assets on the consolidated balance sheets and was $979 as of September 30, 2023 and $961 as of December 31, 2022.

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Supplemental balance sheet and cash flow information (other) (Details) - USD ($) $ in Thousands		9 Months Ended
		Sep. 30, 2023	Sep. 30, 2022	Dec. 31, 2022	Dec. 31, 2021
Prepaid product discounts [Roll Forward]
Balance, beginning of year		$ 44,824	$ 56,527
Additions	[1]	21,809	18,721
Amortization		(25,291)	(26,258)
Other		23	(399)
Balance, end of period		41,365	48,591
Prepaid product discount payments		21,798	23,920
Accrued liabilities
Employee bonuses, including sales incentives		39,991		$ 57,398
Deferred revenue	[2]	25,905		47,012
Interest		15,557		7,314
Restructuring		14,606		8,528
Customer rebates		14,453		12,153
Operating lease liabilities		13,882		12,780
Wages and payroll liabilities, including vacation		7,953		20,264
Prepaid product discounts		4,191		4,179
Other		50,481		48,776
Accrued liabilities		187,019		218,404
Deferred revenue recognized		37,972	41,222
Supplemental cash flow information
Cash and cash equivalents		42,189	45,535	40,435
Non-current restricted cash included in other non-current assets		2,907	2,742	2,815
Total cash, cash equivalents, restricted cash and restricted cash equivalents		188,989	195,891	$ 337,415	$ 285,491
Funds held for customers [Member]
Supplemental cash flow information
Restricted cash and restricted cash equivalents included in funds held for customers		$ 143,893	$ 147,614

[1] Prepaid product discounts are generally accrued upon contract execution. Payments for prepaid product discounts were $21,798 for the nine months ended September 30, 2023 and $23,920 for the nine months ended September 30, 2022.

[2] Revenue recognized for amounts included in deferred revenue at the beginning of the period was $37,972 for the nine months ended September 30, 2023 and $41,222 for the nine months ended September 30, 2022.

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(Loss) earnings per share (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022
(Loss) earnings per share - basic:
Net (loss) income	$ (7,957)	$ 14,760	$ 11,224	$ 46,536
Net income attributable to non-controlling interest	(26)	(35)	(80)	(106)
Net (loss) income attributable to Deluxe	(7,983)	14,725	11,144	46,430
Income allocated to participating securities	(9)	(10)	(29)	(33)
(Loss) income attributable to Deluxe available to common shareholders	$ (7,992)	$ 14,715	$ 11,115	$ 46,397
Weighted-average shares outstanding	43,663	43,116	43,498	42,974
(Loss) earnings per share - basic	$ (0.18)	$ 0.34	$ 0.26	$ 1.08
(Loss) earnings per share - diluted:
Net (loss) income	$ (7,957)	$ 14,760	$ 11,224	$ 46,536
Net income attributable to non-controlling interest	(26)	(35)	(80)	(106)
Net (loss) income attributable to Deluxe	(7,983)	14,725	11,144	46,430
Income allocated to participating securities	(9)	0	(29)	(22)
Re-measurement of share-based awards classified as liabilities	0	(162)	0	(507)
(Loss) income attributable to Deluxe available to common shareholders	$ (7,992)	$ 14,563	$ 11,115	$ 45,901
Weighted-average shares outstanding	43,663	43,116	43,498	42,974
Dilutive impact of potential common shares	0	234	273	310
Weighted-average shares and potential common shares outstanding	43,663	43,350	43,771	43,284
(Loss) earnings per share - diluted	$ (0.18)	$ 0.34	$ 0.25	$ 1.06
Antidilutive options excluded from calculation	1,450	1,815	1,450	1,815

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Other comprehensive income (loss) (reclassification adjustments) (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022
Reclassifications from accumulated other comprehensive loss
Prior service credit	$ 355	$ 355	$ 1,066	$ 1,066
Net actuarial loss	(568)	(225)	(1,705)	(674)
Total amortization	(213)	130	(639)	392
Tax benefit (expense)	17	(79)	49	(237)
Amortization of postretirement benefit plan items, net of tax	(196)	51	(590)	155
Realized loss on debt securities	0	0	0	(8)
Tax benefit	0	0	0	2
Realized loss on debt securities, net of tax	0	0	0	(6)
Realized gain (loss) on cash flow hedges	984	53	2,191	(412)
Tax (expense) benefit	(264)	(15)	(588)	109
Realized gain (loss) on cash flow hedges, net of tax	720	38	1,603	(303)
Currency translation adjustment	0	0	(863)	(5,550)
Total reclassifications, net of tax	$ 524	$ 89	$ 150	$ (5,704)

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Other comprehensive income (loss) (accumulated other comprehensive loss) (Details) - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022
Postretirement benefit plans [Member]
Accumulated other comprehensive loss [Line Items]
Balance, December 31, 2022	$ (26,872)	$ (15,431)
Other comprehensive (loss) income before reclassifications	0	0
Amounts reclassified from accumulated other comprehensive loss	590	(155)
Net current-period other comprehensive income (loss)	590	(155)
Balance, September 30, 2023	(26,282)	(15,586)
Net unrealized loss on debt securities [Member]
Accumulated other comprehensive loss [Line Items]
Balance, December 31, 2022	(909)	(344)
Other comprehensive (loss) income before reclassifications	(183)	(566)
Amounts reclassified from accumulated other comprehensive loss	0	6
Net current-period other comprehensive income (loss)	(183)	(560)
Balance, September 30, 2023	(1,092)	(904)
Unrealized loss on debt securities arising during the period, tax benefit	63	197
Net unrealized gain on cash flow hedges [Member]
Accumulated other comprehensive loss [Line Items]
Balance, December 31, 2022	2,593	(2,261)
Other comprehensive (loss) income before reclassifications	8,487	4,712
Amounts reclassified from accumulated other comprehensive loss	(1,603)	303
Net current-period other comprehensive income (loss)	6,884	5,015
Balance, September 30, 2023	9,477	2,754
Unrealized gain on cash flow hedge arising during the period, tax expense	3,114	1,701
Currency translation adjustment [Member]
Accumulated other comprehensive loss [Line Items]
Balance, December 31, 2022	(12,076)	(13,456)
Other comprehensive (loss) income before reclassifications	460	(6,006)
Amounts reclassified from accumulated other comprehensive loss	863	5,550
Net current-period other comprehensive income (loss)	1,323	(456)
Balance, September 30, 2023	(10,753)	(13,912)
Accumulated other comprehensive loss [Member]
Accumulated other comprehensive loss [Line Items]
Balance, December 31, 2022	(37,264)	(31,492)
Other comprehensive (loss) income before reclassifications	8,764	(1,860)
Amounts reclassified from accumulated other comprehensive loss	(150)	5,704
Net current-period other comprehensive income (loss)	8,614	3,844
Balance, September 30, 2023	$ (28,650)	$ (27,648)

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Divestitures (Details) - USD ($) $ in Thousands	1 Months Ended	3 Months Ended				7 Months Ended	9 Months Ended		12 Months Ended
	May 31, 2022	Sep. 30, 2023	Jun. 30, 2023	Sep. 30, 2022	Jun. 30, 2022	Dec. 31, 2023	Sep. 30, 2023	Sep. 30, 2022	Dec. 31, 2022	Dec. 31, 2021
Divestitures [Line Items]
Proceeds from sale of businesses and long-lived assets							$ 39,872	$ 25,248
Total revenue		$ 537,844		$ 555,038			1,654,896	1,674,006
(Loss) gain on sale of businesses and long-lived assets		(4,324)		$ 1,804			17,618	$ 19,331
North American web hosting and logo design businesses [Member]
Divestitures [Line Items]
Proceeds from sale of businesses and long-lived assets			$ 27,880
Total revenue									$ 66,000
(Loss) gain on sale of businesses and long-lived assets							$ 17,486
North American web hosting and logo design businesses [Member] | Amount of adjustment to prior period gain on disposal [Member]
Divestitures [Line Items]
(Loss) gain on sale of businesses and long-lived assets		(4,457)
North American web hosting and logo design businesses [Member] | Forecast [Member]
Divestitures [Line Items]
Proceeds from sale of businesses and long-lived assets						$ 31,230
U.S.-based payroll business
Divestitures [Line Items]
Proceeds from sale of businesses and long-lived assets		$ 10,000
Total revenue									$ 7,000
Australian web hosting business [Member]
Divestitures [Line Items]
Proceeds from sale of businesses and long-lived assets	$ 17,620
Total revenue										$ 23,766
(Loss) gain on sale of businesses and long-lived assets					$ 15,166
Promotional Solutions business exits [Member]
Divestitures [Line Items]
Total revenue										$ 29,000
Lancaster, California facility [Member]
Divestitures [Line Items]
Proceeds from sale of businesses and long-lived assets	$ 6,929
(Loss) gain on sale of businesses and long-lived assets					$ 2,361

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Derivative financial instruments (Details) - USD ($) $ in Thousands	Jun. 20, 2023	Sep. 30, 2023	Mar. 20, 2023	Dec. 31, 2022	Sep. 20, 2022	Jul. 19, 2019
Amortizing interest rate swap June 2023
Derivative [Line Items]
Contract term	3 years
Notional amount		$ 287,901
Interest rate	4.249%
Fair value asset / (liability), other non-current assets		3,201
Interest rate swap March 2023
Derivative [Line Items]
Notional amount			$ 200,000
Interest rate			4.003%
Fair value asset / (liability), other non-current assets		3,964
Interest rate swap September 2022
Derivative [Line Items]
Notional amount					$ 300,000
Interest rate					3.99%
Fair value asset / (liability), other non-current assets		$ 5,837		$ 2,409
Interest rate swap July 2019
Derivative [Line Items]
Notional amount						$ 200,000
Interest rate						1.798%
Fair value asset / (liability), other current assets				$ 1,184

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Fair value measurements (Details) - USD ($) $ in Thousands	3 Months Ended
	Sep. 30, 2023	Dec. 31, 2022	Sep. 30, 2022
Fair value measurements [Line Items]
Goodwill impairment charges	$ 0
Available-for-sale debt securities	$ 8,068	$ 13,126
Derivative assets (Note 7) [Extensible Enumeration]	Other non-current assets	Assets
Derivative assets (Note 7)	$ 13,002	$ 3,593
Cash, fair value		5,000
Restricted cash, carrying value	2,907	2,815	$ 2,742
Restricted cash, fair value	2,907	2,815
Recurring fair value measurements [Member]
Fair value measurements [Line Items]
Derivative assets (Note 7)	13,002	3,593
Quoted prices in active markets for identical assets (Level 1) [Member]
Fair value measurements [Line Items]
Restricted cash, fair value	2,907	2,815
Significant other observable inputs (Level 2) [Member] | Recurring fair value measurements [Member]
Fair value measurements [Line Items]
Derivative assets (Note 7)	13,002	3,593
Funds held for customers [Member]
Fair value measurements [Line Items]
Cash, carrying value	143,893	294,165
Cash, fair value	143,893	294,165
Funds held for customers [Member] | Foreign debt securities [Member]
Fair value measurements [Line Items]
Available-for-sale debt securities	8,068	8,126
Funds held for customers [Member] | Foreign debt securities [Member] | Recurring fair value measurements [Member]
Fair value measurements [Line Items]
Available-for-sale debt securities	8,068	8,126
Funds held for customers [Member] | Quoted prices in active markets for identical assets (Level 1) [Member]
Fair value measurements [Line Items]
Cash, fair value	143,893	294,165
Funds held for customers [Member] | Significant other observable inputs (Level 2) [Member] | Foreign debt securities [Member] | Recurring fair value measurements [Member]
Fair value measurements [Line Items]
Available-for-sale debt securities	8,068	8,126
Other current and noncurrent assets [Member]
Fair value measurements [Line Items]
Loans and notes receivable from distributors	13,421	14,220
Loans and notes receivable from distributors, fair value	12,279	13,315
Other current and noncurrent assets [Member] | Significant unobservable inputs (Level 3) [Member]
Fair value measurements [Line Items]
Loans and notes receivable from distributors, fair value	12,279	13,315
Cash and cash equivalents [Member]
Fair value measurements [Line Items]
Cash, carrying value	42,189	35,435
Cash, fair value	42,189	35,435
Cash and cash equivalents [Member] | Money market securities [Member]
Fair value measurements [Line Items]
Cash equivalents		5,000
Cash and cash equivalents [Member] | Money market securities [Member] | Recurring fair value measurements [Member]
Fair value measurements [Line Items]
Cash, fair value		5,000
Cash and cash equivalents [Member] | Quoted prices in active markets for identical assets (Level 1) [Member]
Fair value measurements [Line Items]
Cash, fair value	42,189	35,435
Cash and cash equivalents [Member] | Quoted prices in active markets for identical assets (Level 1) [Member] | Money market securities [Member] | Recurring fair value measurements [Member]
Fair value measurements [Line Items]
Cash, fair value		5,000
Current portion of long-term debt and long-term debt [Member]
Fair value measurements [Line Items]
Long-term debt	1,632,435	1,644,276
Long-term debt, fair value	1,561,272	1,574,417
Current portion of long-term debt and long-term debt [Member] | Significant other observable inputs (Level 2) [Member]
Fair value measurements [Line Items]
Long-term debt, fair value	$ 1,561,272	$ 1,574,417

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Restructuring and integration expense (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022
Restructuring and integration expense [Line Items]
Restructuring and integration expense	$ 29,364	$ 15,319	$ 70,935	$ 46,830
Total cost of revenue [Member]
Restructuring and integration expense [Line Items]
Restructuring and integration expense	6,429	131	10,868	216
Operating expenses [Member]
Restructuring and integration expense [Line Items]
Restructuring and integration expense	22,935	15,188	60,067	46,614
External consulting fees [Member]
Restructuring and integration expense [Line Items]
Restructuring and integration expense	10,939	7,670	31,561	24,670
Employee severance benefits [Member]
Restructuring and integration expense [Line Items]
Restructuring and integration expense			17,961
Restructuring charges, net	11,179	3,826	17,526	8,232
Internal labor [Member]
Restructuring and integration expense [Line Items]
Restructuring and integration expense	2,469	1,877	6,341	6,177
Other [Member]
Restructuring and integration expense [Line Items]
Restructuring and integration expense	$ 4,777	$ 1,946	$ 15,507	$ 7,751

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Restructuring and integration expense (accruals) (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022
Restructuring Cost and Reserve [Line Items]
Balance, December 31, 2022			$ 8,528
Charges	$ 29,364	$ 15,319	70,935	$ 46,830
Balance, September 30, 2023	14,606		14,606
Employee severance benefits [Member]
Restructuring Cost and Reserve [Line Items]
Balance, December 31, 2022			8,528
Charges			17,961
Reversals			(435)
Payments			(11,448)
Balance, September 30, 2023	$ 14,606		$ 14,606

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Income tax provision (Details)	3 Months Ended	9 Months Ended	12 Months Ended
	Sep. 30, 2023	Sep. 30, 2023	Dec. 31, 2022
Reconciliation of effective income tax rate
Effective income tax rate	13.00%	45.00%	22.30%
Tax impact of share based compensation		9.70%
Tax impact of foreign operations		8.30%
Business exit activities		8.00%

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Postretirement benefits (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022
Net periodic benefit income
Interest cost	$ 496	$ 280	$ 1,489	$ 841
Expected return on plan assets	(1,830)	(1,866)	(5,490)	(5,596)
Amortization of prior service credit	(355)	(355)	(1,066)	(1,066)
Amortization of net actuarial losses	568	225	1,705	674
Net periodic benefit income	$ (1,121)	$ (1,716)	$ (3,362)	$ (5,147)

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Debt (Details) $ in Thousands		3 Months Ended											9 Months Ended		24 Months Ended	30 Months Ended
	Jun. 01, 2021 USD ($)	Mar. 31, 2026 USD ($)	Dec. 31, 2025 USD ($)	Sep. 30, 2025 USD ($)	Jun. 30, 2025 USD ($)	Mar. 31, 2025 USD ($)	Dec. 31, 2024 USD ($)	Sep. 30, 2024 USD ($)	Jun. 30, 2024 USD ($)	Mar. 31, 2024 USD ($)	Dec. 31, 2023 USD ($)	Sep. 30, 2023 USD ($)	Mar. 31, 2024	Sep. 30, 2023 USD ($)	Mar. 31, 2026	Mar. 31, 2026 USD ($)	Dec. 31, 2022 USD ($)	Sep. 30, 2022 USD ($)
Debt instruments [Line Items]
Total principal amount												$ 1,644,844		$ 1,644,844			$ 1,659,375
Less: unamortized discount and debt issuance costs												(12,409)		(12,409)			(15,099)
Total debt, net of discount and debt issuance costs												1,632,435		1,632,435			1,644,276
Less: current portion of long-term debt, net of debt issuance costs												(86,106)		(86,106)			(71,748)
Long-term debt												1,546,329		1,546,329			$ 1,572,528
Maturities of long-term debt
Remainder of 2023												21,656		21,656
2024												86,625		86,625
2025												101,063		101,063
2026												960,500		960,500
2027												0		0
Thereafter												475,000		475,000
Credit facility
Revolving credit facility, commitment	$ 500,000											$ 500,000		$ 500,000
Weighted-average interest rate at period end												6.78%		6.78%			6.07%
Outstanding letters of credit												$ (8,101)		$ (8,101)
Net available for borrowing as of September 30, 2023												258,899		258,899
Forecast [Member]
Credit facility
Maximum consolidated total leverage ratio													4.50		4.25
Maximum consolidated secured leverage ratio													3.50		3.50
Minimum interest coverage ratio																3.00
Consolidated total leverage ratio limiting permitted payments																2.75
Permitted payments																$ 60,000
Senior, secured term loan facility [Member]
Debt instruments [Line Items]
Total principal amount	1,155,000											936,844		936,844			$ 987,375
Senior, secured term loan facility [Member] | Forecast [Member]
Credit facility
Repayment amount		$ 28,875	$ 28,875	$ 28,875	$ 21,656	$ 21,656	$ 21,656	$ 21,656	$ 21,656	$ 21,656	$ 21,656
Senior, unsecured notes [Member]
Debt instruments [Line Items]
Total principal amount	$ 500,000											475,000		475,000			475,000
Senior, unsecured notes
Stated interest rate	8.00%
Proceeds from debt offering, net of discount and debt issuance costs	$ 490,741
Effective interest rate	8.30%
Debt settled																		$ 25,000
Gain on debt retirements												1,726		1,726
Senior, secured revolving credit facility [Member]
Debt instruments [Line Items]
Total principal amount												$ 233,000		$ 233,000			$ 197,000
Swingline sub-facility [Member]
Credit facility
Revolving credit facility, commitment	$ 40,000
Letter of credit sub-facility [Member]
Credit facility
Revolving credit facility, commitment	$ 25,000
Minimum [Member]
Credit facility
Interest rate margin on variable-rate debt	1.50%
Revolving credit facility, commitment fee	0.25%
Maximum [Member]
Credit facility
Interest rate margin on variable-rate debt	2.50%
Revolving credit facility, commitment fee	0.35%

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Other commitments and contingencies (Details) - USD ($) $ in Thousands	Jul. 29, 2022	Sep. 30, 2023	Dec. 31, 2022
Commitments and Contingencies Disclosure [Abstract]
Self-insurance liabilities		$ 8,658	$ 9,661
Litigation settlement, amount awarded	$ 4,900
Litigation settlement, period	7 days

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Shareholders' equity (Details) - USD ($) shares in Thousands, $ in Thousands	9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Oct. 24, 2018
Stockholders' Equity Note [Abstract]
Amount remaining under share repurchase authorization	$ 287,452
Common shares repurchased (in shares)	0	0
Share repurchase program, authorized amount			$ 500,000

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Business segment information (Details) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2023 USD ($)	Sep. 30, 2022 USD ($)	Sep. 30, 2023 USD ($) segment	Sep. 30, 2022 USD ($) segment
Business segment information [Line Items]
Number of reportable business segments | segment			4	4
Revenue	$ 537,844	$ 555,038	$ 1,654,896	$ 1,674,006
Depreciation and amortization	(38,857)	(42,304)	(124,985)	(128,948)
Interest expense	(32,034)	(23,799)	(93,982)	(65,471)
Net income attributable to non-controlling interest	26	35	80	106
Restructuring and integration costs	(29,364)	(15,319)	(70,935)	(46,830)
Share-based compensation expense	(4,539)	(5,728)	(15,889)	(18,766)
Acquisition transaction costs	0	(51)	0	(112)
Certain legal-related (expense) benefit	(1,949)	1,659	(2,195)	814
(Loss) gain on sale of businesses and long-lived assets	(4,324)	1,804	17,618	19,331
(Loss) income before income taxes	(9,151)	20,889	20,410	66,072
Reportable business segments [Member]
Business segment information [Line Items]
Revenue	537,844	555,038	1,654,896	1,674,006
Adjusted EBITDA	150,958	150,951	457,002	454,107
Reportable business segments [Member] | Payments [Member]
Business segment information [Line Items]
Revenue	169,482	169,787	515,837	507,149
Adjusted EBITDA	37,597	36,184	110,470	107,605
Reportable business segments [Member] | Data Solutions [Member]
Business segment information [Line Items]
Revenue	64,080	66,739	194,764	204,824
Adjusted EBITDA	15,317	16,034	48,375	50,869
Reportable business segments [Member] | Promotional Solutions [Member]
Business segment information [Line Items]
Revenue	124,292	136,081	399,234	408,600
Adjusted EBITDA	16,627	18,255	56,676	49,795
Reportable business segments [Member] | Checks [Member]
Business segment information [Line Items]
Revenue	179,990	182,431	545,061	553,433
Adjusted EBITDA	81,417	80,478	241,481	245,838
Corporate operations [Member]
Business segment information [Line Items]
Adjusted EBITDA	$ (49,068)	$ (46,359)	$ (146,304)	$ (148,159)

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Business segment information (disaggregated revenue information) (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022
Disaggregated revenue information
Revenue	$ 537,844	$ 555,038	$ 1,654,896	$ 1,674,006
Reportable business segments [Member]
Disaggregated revenue information
Revenue	537,844	555,038	1,654,896	1,674,006
United States [Member]
Disaggregated revenue information
Revenue	513,455	528,449	1,574,507	1,584,946
Foreign, primarily Canada [Member]
Disaggregated revenue information
Revenue	24,389	26,589	80,389	89,060
Payments [Member] | Reportable business segments [Member]
Disaggregated revenue information
Revenue	169,482	169,787	515,837	507,149
Payments [Member] | United States [Member] | Reportable business segments [Member]
Disaggregated revenue information
Revenue	156,556	159,160	478,441	475,368
Payments [Member] | Foreign, primarily Canada [Member] | Reportable business segments [Member]
Disaggregated revenue information
Revenue	12,926	10,627	37,396	31,781
Data Solutions [Member] | Reportable business segments [Member]
Disaggregated revenue information
Revenue	64,080	66,739	194,764	204,824
Data Solutions [Member] | United States [Member] | Reportable business segments [Member]
Disaggregated revenue information
Revenue	64,080	64,111	189,037	188,494
Data Solutions [Member] | Foreign, primarily Canada [Member] | Reportable business segments [Member]
Disaggregated revenue information
Revenue	0	2,628	5,727	16,330
Promotional Solutions [Member] | Reportable business segments [Member]
Disaggregated revenue information
Revenue	124,292	136,081	399,234	408,600
Promotional Solutions [Member] | United States [Member] | Reportable business segments [Member]
Disaggregated revenue information
Revenue	119,137	129,697	381,808	389,824
Promotional Solutions [Member] | Foreign, primarily Canada [Member] | Reportable business segments [Member]
Disaggregated revenue information
Revenue	5,155	6,384	17,426	18,776
Checks [Member] | Reportable business segments [Member]
Disaggregated revenue information
Revenue	179,990	182,431	545,061	553,433
Checks [Member] | United States [Member] | Reportable business segments [Member]
Disaggregated revenue information
Revenue	173,682	175,481	525,221	531,260
Checks [Member] | Foreign, primarily Canada [Member] | Reportable business segments [Member]
Disaggregated revenue information
Revenue	6,308	6,950	19,840	22,173
Checks [Member]
Disaggregated revenue information
Revenue	179,990	182,431	545,061	553,433
Checks [Member] | Checks [Member] | Reportable business segments [Member]
Disaggregated revenue information
Revenue	179,990	182,431	545,061	553,433
Merchant services and other payments solutions [Member]
Disaggregated revenue information
Revenue	110,258	108,255	334,973	328,144
Merchant services and other payments solutions [Member] | Payments [Member] | Reportable business segments [Member]
Disaggregated revenue information
Revenue	110,258	108,255	334,973	328,144
Marketing and promotional solutions [Member]
Disaggregated revenue information
Revenue	62,309	64,284	204,998	197,083
Marketing and promotional solutions [Member] | Promotional Solutions [Member] | Reportable business segments [Member]
Disaggregated revenue information
Revenue	62,309	64,284	204,998	197,083
Forms and other products [Member]
Disaggregated revenue information
Revenue	61,983	71,797	194,236	211,517
Forms and other products [Member] | Promotional Solutions [Member] | Reportable business segments [Member]
Disaggregated revenue information
Revenue	61,983	71,797	194,236	211,517
Treasury management solutions [Member]
Disaggregated revenue information
Revenue	59,224	61,532	180,864	179,005
Treasury management solutions [Member] | Payments [Member] | Reportable business segments [Member]
Disaggregated revenue information
Revenue	59,224	61,532	180,864	179,005
Data-driven marketing solutions [Member]
Disaggregated revenue information
Revenue	59,561	46,993	153,346	134,307
Data-driven marketing solutions [Member] | Data Solutions [Member] | Reportable business segments [Member]
Disaggregated revenue information
Revenue	59,561	46,993	153,346	134,307
Web and hosted solutions [Member]
Disaggregated revenue information
Revenue	4,519	19,746	41,418	70,517
Web and hosted solutions [Member] | Data Solutions [Member] | Reportable business segments [Member]
Disaggregated revenue information
Revenue	$ 4,519	$ 19,746	$ 41,418	$ 70,517