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Restructuring and integration expense (Tables)
3 Months Ended
Mar. 31, 2020
Restructuring and Related Activities [Abstract]  
Restructuring and integration expense

Restructuring and integration expense is reflected on the consolidated statements of comprehensive (loss) income as follows:
 
 
Quarter Ended
March 31,
(in thousands)
 
2020
 
2019
Total cost of revenue
 
$
829

 
$
791

Operating expenses
 
17,654

 
5,492

Restructuring and integration expense
 
$
18,483

 
$
6,283



Restructuring and integration expense for each period was comprised of the following:
 
 
Quarter Ended
March 31,
(in thousands)
 
2020
 
2019
External consulting fees
 
$
10,901

 
$
2,146

Employee severance benefits
 
5,083

 
2,064

Internal labor
 
1,853

 
2,061

Other
 
646

 
12

Restructuring and integration expense
 
$
18,483

 
$
6,283


Changes in restructuring and integration accruals
Changes in our restructuring and integration accruals were as follows:
(in thousands)
 
Employee severance benefits
Balance, December 31, 2019
 
$
3,459

Charges
 
5,318

Reversals
 
(235
)
Payments
 
(2,703
)
Balance, March 31, 2020
 
$
5,839