Segment Information (Tables)

9 Months Ended

Sep. 30, 2024

Segment Reporting [Abstract]

Schedule of Reconciliation of Operating Profit from Segment operating earnings to income before income taxes

Financial information for the three and nine months ended September 30, 2024 and 2023 related to the Company's reportable segments, including a reconciliation from segment operating earnings to income before income taxes, the most directly comparable GAAP financial measure, is presented below:

	Three Months Ended						Nine Months Ended
(in thousands)	September 30, 2024			September 30, 2023			September 30, 2024			September 30, 2023
Revenues:
North America Loss Adjusting	$	79,329		$	79,987		$	232,724		$	233,946
International Operations		105,741			98,066			306,116			285,241
Broadspire		99,009			92,229			290,394			263,527
Platform Solutions		45,296			59,839			116,022			188,297
Total segment revenues before reimbursements		329,375			330,121			945,256			971,011
Reimbursements		13,351			12,066			37,396			36,743
Total revenues	$	342,726		$	342,187		$	982,652		$	1,007,754
Segment Operating Earnings:
North America Loss Adjusting	$	5,443		$	10,468		$	14,807		$	22,433
International Operations		5,136			2,197			12,528			8,974
Broadspire		14,402			13,532			42,297			29,607
Platform Solutions		3,833			8,523			6,417			26,595
Total segment operating earnings		28,814			34,720			76,049			87,609
(Deduct) Add:
Unallocated corporate and shared costs, net		(6,979	)		(4,781	)		(20,065	)		(9,998	)
Net corporate interest expense		(4,682	)		(4,556	)		(12,534	)		(13,264	)
Stock option expense		(188	)		(145	)		(494	)		(440	)
Amortization of acquisition-related intangible assets		(1,932	)		(1,986	)		(5,656	)		(5,864	)
Contingent earnout adjustments		2,128			(2,127	)		1,547			(3,100	)
Non-service pension costs		(2,441	)		(2,170	)		(7,313	)		(6,436	)
Income before income taxes	$	14,720		$	18,955		$	31,534		$	48,507

Schedule of Revenues By Major Service Line

Revenues before reimbursements by major service line in the International Operations, Broadspire and Platform Solutions segments are shown in the following table. The Company considers all North America Loss Adjusting revenues to be primarily derived from one service line.

	Three Months Ended				Nine Months Ended
(in thousands)	September 30, 2024		September 30, 2023		September 30, 2024		September 30, 2023
International Operations
International Loss Adjusting	$	98,986	$	91,414	$	286,792	$	266,708
Crawford Legal Services		6,755		6,652		19,324		18,533
Total Revenues before Reimbursements--International Operations	$	105,741	$	98,066	$	306,116	$	285,241
Broadspire
Claims Management	$	50,293	$	47,919	$	148,549	$	135,778
Medical Management		48,716		44,310		141,845		127,749
Total Revenues before Reimbursements--Broadspire	$	99,009	$	92,229	$	290,394	$	263,527
Platform Solutions
Contractor Connection	$	17,051	$	19,013	$	52,114	$	58,110
Networks		20,787		34,160		41,903		110,027
Subrogation		7,458		6,666		22,005		20,160
Total Revenues before Reimbursements--Platform Solutions	$	45,296	$	59,839	$	116,022	$	188,297