Segment Information (Tables)

6 Months Ended

Jun. 30, 2021

Segment Reporting [Abstract]

Reconciliation of Operating Profit from Segments to Consolidated

Financial information for the three and six months ended June 30, 2021 and 2020 related to the Company's reportable segments, including a reconciliation from segment operating earnings to income before income taxes, the most directly comparable GAAP financial measure, is presented below:

	Three Months Ended						Six Months Ended
(in thousands)	June 30, 2021			June 30, 2020			June 30, 2021			June 30, 2020
Revenues:
Crawford Loss Adjusting	$	115,956		$	109,062		$	228,493		$	216,166
Crawford TPA Solutions		100,374			88,668			198,619			186,665
Crawford Platform Solutions		51,127			36,686			93,526			69,116
Total segment revenues before reimbursements		267,457			234,416			520,638			471,947
Reimbursements		9,088			8,459			18,062			16,974
Total revenues	$	276,545		$	242,875		$	538,700		$	488,921
Segment Operating Earnings
Crawford Loss Adjusting	$	6,199		$	10,043		$	11,061		$	10,715
Crawford TPA Solutions		4,715			3,122			9,431			9,420
Crawford Platform Solutions		10,368			7,145			14,969			10,284
Total segment operating earnings		21,282			20,310			35,461			30,419
Deduct:
Unallocated corporate and shared costs, net		(1,662	)		(2,066	)		(2,815	)		(5,162	)
Net corporate interest expense		(1,213	)		(2,452	)		(2,795	)		(4,676	)
Stock option expense		(264	)		(286	)		(404	)		(576	)
Amortization of customer-relationship intangible assets		(2,750	)		(2,732	)		(5,549	)		(5,488	)
Goodwill impairment		—			—			—			(17,674	)
Restructuring costs		—			—			—			(5,714	)
Loss on disposition of business		—			(341	)		—			(341	)
Income (loss) before income taxes	$	15,393		$	12,433		$	23,898		$	(9,212	)

Schedule of Revenues By Major Service Line

Revenues before reimbursements by major service line in the Crawford TPA Solutions segment, which operates under the Broadspire brand globally, and the Crawford Platform Solutions segment are shown in the following table. The Company considers all Crawford Loss Adjusting revenues to be derived from one service line.

	Three Months Ended				Six Months Ended
(in thousands)	June 30, 2021		June 30, 2020		June 30, 2021		June 30, 2020
Crawford TPA Solutions
Claims Management Services	$	62,024	$	54,093	$	124,143	$	110,021
Medical Management Services		38,350		34,575		74,476		76,644
Total Revenues before Reimbursements--Crawford TPA Solutions	$	100,374	$	88,668	$	198,619	$	186,665
Crawford Platform Solutions
Contractor Connection	$	24,443	$	20,748	$	45,425	$	39,786
Network Business		26,684		15,938		48,101		29,330
Total Revenues before Reimbursements--Crawford Platform Solutions	$	51,127	$	36,686	$	93,526	$	69,116