Revenue Recognition (Tables)

6 Months Ended

Jun. 30, 2021

Revenue From Contract With Customer [Abstract]

Disaggregation of Revenue

The following table presents Crawford Loss Adjusting revenues before reimbursements disaggregated by geography for the three and six months ended June 30, 2021 and 2020:

	Three Months Ended				Six Months Ended
(in thousands)	June 30, 2021		June 30, 2020		June 30, 2021		June 30, 2020
U.S.	$	35,737	$	31,057	$	70,722	$	61,535
U.K.		26,347		26,843		51,245		53,035
Australia		19,126		17,942		36,220		32,735
Europe		14,058		12,426		26,649		24,506
Canada		12,887		13,226		26,493		28,871
Rest of World		7,801		7,568		17,164		15,484
Total Crawford Loss Adjusting Revenues before Reimbursements	$	115,956	$	109,062	$	228,493	$	216,166

The following tables present Crawford TPA Solutions revenues before reimbursements disaggregated by service line and geography for the three and six months ended June 30, 2021 and 2020:

	Three Months Ended June 30, 2021						Three Months Ended June 30, 2020
(in thousands)	Claims Management Services		Medical Management Services		Total		Claims Management Services		Medical Management Services		Total
U.S.	$	37,552	$	38,350	$	75,902	$	34,598	$	34,575	$	69,173
U.K.		5,570		—		5,570		4,227		—		4,227
Canada		4,626		—		4,626		5,583		—		5,583
Europe and Rest of World		14,276		—		14,276		9,685		—		9,685
Total Crawford TPA Solutions Revenues before Reimbursements	$	62,024	$	38,350	$	100,374	$	54,093	$	34,575	$	88,668

	Six Months Ended June 30, 2021						Six Months Ended June 30, 2020
(in thousands)	Claims Management Services		Medical Management Services		Total		Claims Management Services		Medical Management Services		Total
U.S.	$	75,702	$	74,476	$	150,178	$	70,622	$	76,644	$	147,266
U.K.		10,449		—		10,449		8,240		—		8,240
Canada		9,812		—		9,812		12,032		—		12,032
Europe and Rest of World		28,180		—		28,180		19,127		—		19,127
Total Crawford TPA Solutions Revenues before Reimbursements	$	124,143	$	74,476	$	198,619	$	110,021	$	76,644	$	186,665

The following table presents Crawford Platform Solutions revenues before reimbursements disaggregated by service line and geography for the three and six months ended June 30, 2021 and 2020:

	Three Months Ended June 30, 2021						Three Months Ended June 30, 2020
(in thousands)	Contractor Connection		Network Business		Total		Contractor Connection		Network Business		Total
U.S.	$	19,535	$	24,540	$	44,075	$	17,869	$	13,790	$	31,659
U.K.		2,363		—		2,363		1,489		—		1,489
Canada		2,079		745		2,824		1,193		851		2,044
Europe and Rest of World		466		1,399		1,865		197		1,297		1,494
Total Crawford Platform Solutions Revenues before Reimbursements	$	24,443	$	26,684	$	51,127	$	20,748	$	15,938	$	36,686

	Six Months Ended June 30, 2021						Six Months Ended June 30, 2020
(in thousands)	Contractor Connection		Network Business		Total		Contractor Connection		Network Business		Total
U.S.	$	36,052	$	44,164	$	80,216	$	33,196	$	24,338	$	57,534
U.K.		4,791		18		4,809		3,645		22		3,667
Canada		3,710		1,556		5,266		2,612		2,558		5,170
Europe and Rest of World		872		2,363		3,235		333		2,412		2,745
Total Crawford Platform Solutions Revenues before Reimbursements	$	45,425	$	48,101	$	93,526	$	39,786	$	29,330	$	69,116

Schedule of Customer Contract Liabilities

The table below presents the deferred revenues balance as of January 1, 2021 and the significant activity affecting deferred revenues during the six months ended June 30, 2021:

(In Thousands)
Customer Contract Liabilities	Deferred Revenue
Balance at January 1, 2021	$	51,369
Quarterly additions		19,303
Revenue recognized from the prior periods		(12,603	)
Revenue recognized from current quarter additions		(4,551	)
Deferred revenue from acquisition		659
Balance as of March 31, 2021	$	54,177
Quarterly additions		19,501
Revenue recognized from the prior periods		(13,605	)
Revenue recognized from current quarter additions		(4,639	)
Other adjustments		(3,146	)
Balance as of June 30, 2021	$	52,288