Revenue Recognition (Tables)

3 Months Ended

Mar. 31, 2020

Revenue from Contract with Customer [Abstract]

Disaggregation of revenue

The following table presents Crawford Specialty Solutions revenues before reimbursements disaggregated by service line and geography for the three months ended March 31, 2020 and 2019:

	Three Months Ended March 31, 2020						Three Months Ended March 31, 2019
(in thousands)	Global Technical Services		Contractor Connection		Total		Global Technical Services		Contractor Connection		Total
U.S.	$	9,601	$	15,326	$	24,927	$	10,271	$	18,187	$	28,458
U.K.	12,015		2,157		14,172		11,157		1,531		12,688
Canada	6,137		1,481		7,618		6,711		1,680		8,391
Australia	4,848		130		4,978		5,143		174		5,317
Europe	5,152		7		5,159		4,759		—		4,759
Rest of World	6,155		—		6,155		6,332		—		6,332
Total Crawford Specialty Solutions Revenues before Reimbursements	$	43,908	$	19,101	$	63,009	$	44,373	$	21,572	$	65,945

The following tables present Crawford TPA Solutions revenues before reimbursements disaggregated by service line and geography for the three months ended March 31, 2020 and 2019:

	Three Months Ended March 31, 2020						Three Months Ended March 31, 2019
(in thousands)	Claims Management Services		Medical Management Services		Total		Claims Management Services		Medical Management Services		Total
U.S.	$	36,024	$	42,069	$	78,093	$	36,313	$	40,883	$	77,196
U.K.	2,865		—		2,865		2,530		—		2,530
Canada	7,463		—		7,463		9,372		—		9,372
Europe and Rest of World	8,514		—		8,514		8,696		—		8,696
Total Crawford TPA Solutions Revenues before Reimbursements	$	54,866	$	42,069	$	96,935	$	56,911	$	40,883	$	97,794

The following table presents Crawford Claims Solutions revenues before reimbursements disaggregated by geography for the three months ended March 31, 2020 and 2019:

	Three Months Ended
(in thousands)	March 31, 2020		March 31, 2019
U.S.	$	31,428	$	33,936
U.K.	15,345		16,371
Canada	10,139		12,121
Australia	9,945		10,519
Europe	6,961		6,465
Rest of World	3,769		3,907
Total Crawford Claims Solutions Revenues before Reimbursements	$	77,587	$	83,319

Customer contract liabilities

The table below presents the deferred revenues balance as of January 1, 2020 and the significant activity affecting deferred revenues during the three months ended March 31, 2020:

(In Thousands)
Customer Contract Liabilities	Deferred Revenue
Balance at January 1, 2020	$	52,368
Quarterly additions	22,226
Revenue recognized from the prior periods	(14,293		)
Revenue recognized from current quarter additions	(4,994		)
Balance as of March 31, 2020	$	55,307