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Segment and Geographic Information - Financial Information (Details)
$ in Thousands
12 Months Ended
Dec. 31, 2019
USD ($)
segment
Dec. 31, 2018
USD ($)
Dec. 31, 2017
USD ($)
Segment Reporting Information [Line Items]      
Number of operating segments | segment 3    
Revenues before reimbursements $ 1,047,627 $ 1,122,979 $ 1,163,709
Segment operating earnings 84,124    
Depreciation and amortization 14,424    
Assets 760,013 701,442  
Crawford Claims Solutions      
Segment Reporting Information [Line Items]      
Segment operating earnings 7,630    
Depreciation and amortization 2,461    
Crawford TPA Solutions      
Segment Reporting Information [Line Items]      
Revenues before reimbursements 393,856 405,335  
Segment operating earnings 27,173    
Depreciation and amortization 10,152    
Crawford Specialty Solutions      
Segment Reporting Information [Line Items]      
Revenues before reimbursements 272,109 304,583  
Segment operating earnings 49,321    
Depreciation and amortization 1,811    
Operating segments      
Segment Reporting Information [Line Items]      
Segment operating earnings 84,124 97,781 109,169
Depreciation and amortization   16,846 19,592
Assets 387,836 421,321 476,980
Operating segments | Crawford Claims Solutions      
Segment Reporting Information [Line Items]      
Segment operating earnings   11,308 18,541
Depreciation and amortization   3,485 4,039
Assets 136,451 163,899 174,559
Operating segments | Crawford TPA Solutions      
Segment Reporting Information [Line Items]      
Segment operating earnings   36,909 38,224
Depreciation and amortization   9,844 9,924
Assets 85,810 92,007 91,101
Operating segments | Crawford Specialty Solutions      
Segment Reporting Information [Line Items]      
Segment operating earnings   49,564 52,404
Depreciation and amortization   3,517 5,629
Assets 165,575 165,415 211,320
Service      
Segment Reporting Information [Line Items]      
Revenues before reimbursements 1,005,802 1,070,971 1,105,832
Service | Crawford Claims Solutions      
Segment Reporting Information [Line Items]      
Revenues before reimbursements 339,837    
Service | Crawford TPA Solutions      
Segment Reporting Information [Line Items]      
Revenues before reimbursements 393,856    
Service | Crawford Specialty Solutions      
Segment Reporting Information [Line Items]      
Revenues before reimbursements $ 272,109    
Service | Operating segments      
Segment Reporting Information [Line Items]      
Revenues before reimbursements   1,070,971 1,105,832
Service | Operating segments | Crawford Claims Solutions      
Segment Reporting Information [Line Items]      
Revenues before reimbursements   361,053 365,058
Service | Operating segments | Crawford TPA Solutions      
Segment Reporting Information [Line Items]      
Revenues before reimbursements   405,335 390,583
Service | Operating segments | Crawford Specialty Solutions      
Segment Reporting Information [Line Items]      
Revenues before reimbursements   $ 304,583 $ 350,191