Revenue Recognition (Tables)

12 Months Ended

Dec. 31, 2019

Revenue from Contract with Customer [Abstract]

Revenue from External Customers by Geographic Areas

The following table presents Crawford TPA Solutions revenues before reimbursements disaggregated by service line and geography for the years ended December 31, 2019 and 2018.

	Year Ended December 31, 2019						Year Ended December 31, 2018
(in thousands)	Claims Management Services		Medical Management Services		Total		Claims Management Services		Medical Management Services		Total
U.S.	$	144,985	$	170,256	$	315,241	$	150,379	$	171,365	$	321,744
U.K.	11,254		—		11,254		12,651		—		12,651
Canada	33,234		—		33,234		36,648		—		36,648
Europe and Rest of World	34,127		—		34,127		34,292		—		34,292
Total Crawford TPA Solutions Revenues before Reimbursements	$	223,600	$	170,256	$	393,856	$	233,970	$	171,365	$	405,335

The following table presents Crawford Claims Solutions revenues before reimbursements disaggregated by geography for the years ended December 31, 2019 and 2018. The Company considers all Crawford Claims Solutions revenues to be derived from one service line.

	(In thousands)
Year Ended December 31,	2019		2018
U.S.	$	136,524	$	150,777
U.K.	63,715		64,940
Canada	47,712		50,224
Australia	45,417		44,666
Europe	28,915		30,971
Rest of World	17,554		19,475
Total Crawford Claims Solutions Revenues before Reimbursements	$	339,837	$	361,053

The following table presents Crawford Specialty Solutions revenues before reimbursements disaggregated by service line and geography for the years ended December 31, 2019 and 2018.

	Year Ended December 31, 2019						Year Ended December 31, 2018
(in thousands)	Global Technical Services		Contractor Connection		Total		Global Technical Services		Contractor Connection		Garden City Group		Total
U.S.	$	40,526	$	76,914	$	117,440	$	40,452	$	73,887	$	28,827	$	143,166
U.K.	45,803		5,565		51,368		45,927		8,133		—		54,060
Canada	25,981		7,511		33,492		25,065		8,091		1,048		34,204
Australia	22,273		792		23,065		23,491		1,170		—		24,661
Europe	20,540		10		20,550		21,718		4		—		21,722
Rest of World	26,194		—		26,194		26,770		—		—		26,770
Total Crawford Specialty Solutions Revenues before Reimbursements	$	181,317	$	90,792	$	272,109	$	183,423	$	91,285	$	29,875	$	304,583

Customer Contract Liabilities

December 31, 2019:

(In Thousands)
Customer Contract Liabilities:	Deferred Revenue
Balance at January 1, 2019	$	52,674
Annual additions	78,151
Revenue recognized from prior periods	(34,436		)
Revenue recognized from current year additions	(44,021		)
Balance as of December 31, 2019	$	52,368