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Segment Information (Tables)
6 Months Ended
Jun. 30, 2015
Segment Reporting [Abstract]  
Reconciliation of operating profit from segments to consolidated
Financial information for the three months and six months ended June 30, 2015 and 2014 related to the Company's reportable segments, including a reconciliation from segment operating earnings to income before income taxes, the most directly comparable GAAP financial measure, is presented below.
 
Three months ended
 
Six months ended
(in thousands)
June 30,
2015
 
June 30,
2014
 
June 30,
2015
 
June 30,
2014
Revenues:
 
 
 
 
 
 
 
Americas
$
99,190

 
$
93,601

 
$
188,657

 
$
181,492

Europe, Middle East, Africa and Asia-Pacific ("EMEA/AP")
97,191

 
87,246

 
188,454

 
167,582

Broadspire
73,693

 
66,706

 
143,365

 
131,464

Legal Settlement Administration
34,324

 
40,663

 
71,699

 
83,027

Total segment revenues before reimbursements
304,398

 
288,216

 
592,175

 
563,565

Reimbursements
20,018

 
18,837

 
38,857

 
32,846

Total revenues
$
324,416

 
$
307,053

 
$
631,032

 
$
596,411

 
 
 
 
 
 
 
 
Segment Operating Earnings:
 
 
 
 
 
 
 
Americas
$
9,896

 
$
8,142

 
$
14,872

 
$
15,076

EMEA/AP
1,106

 
4,310

 
2,634

 
6,210

Broadspire
6,006

 
2,715

 
9,543

 
4,718

Legal Settlement Administration
3,721

 
5,700

 
8,672

 
10,667

Total segment operating earnings
20,729

 
20,867

 
35,721

 
36,671

 
 
 
 
 
 
 
 
Deduct/Add:
 
 
 
 
 
 
 
Unallocated corporate and shared (costs) and credits, net
(3,046
)
 
53

 
(7,342
)
 
(1,690
)
Net corporate interest expense
(2,042
)
 
(1,551
)
 
(3,906
)
 
(2,852
)
Stock option expense
(178
)
 
(202
)
 
(327
)
 
(496
)
Amortization of customer-relationship intangible assets
(2,334
)
 
(1,611
)
 
(4,432
)
 
(3,203
)
Special charges
(4,242
)
 

 
(5,305
)
 

Income before income taxes
$
8,887

 
$
17,556

 
$
14,409

 
$
28,430

Schedule of revenues by major service line
Revenues by major service line in the U.S. and by area for other regions in the Americas segment and by major service line for the Broadspire segment are shown in the following table. It is not practicable to provide revenues by service line for the EMEA/AP segment. The Company considers all Legal Settlement Administration revenues to be derived from one service line.
 
Three months ended
 
Six months ended
(in thousands)
June 30,
2015
 
June 30,
2014
 
June 30,
2015
 
June 30,
2014
Americas
 
 
 
 
 
 
 
U.S. Claims Field Operations
$
19,928

 
$
25,235

 
$
39,980

 
$
51,955

U.S. Technical Services
7,503

 
6,314

 
14,066

 
13,025

U.S. Catastrophe Services
23,337

 
11,489

 
40,705

 
17,797

Subtotal U.S. Claims Services
50,768

 
43,038

 
94,751

 
82,777

U.S. Contractor Connection
16,131

 
14,221

 
28,852

 
27,130

Subtotal U.S. Property & Casualty
66,899

 
57,259

 
123,603

 
109,907

Canada--all service lines
29,205

 
32,815

 
58,241

 
64,508

Latin America/Caribbean--all service lines
3,086

 
3,527

 
6,813

 
7,077

Total Revenues before Reimbursements--Americas
$
99,190

 
$
93,601

 
$
188,657

 
$
181,492

 
 
 
 
 
 
 
 
Broadspire
 
 
 
 
 
 
 
Workers' Compensation and Liability Claims Management
$
30,352

 
$
27,720

 
$
59,537

 
$
56,004

Medical Management
39,678

 
35,054

 
76,318

 
67,846

Risk Management Information Services
3,663

 
3,932

 
7,510

 
7,614

Total Revenues before Reimbursements--Broadspire
$
73,693

 
$
66,706

 
$
143,365

 
$
131,464