Segment Information

6 Months Ended

Jun. 30, 2015

Segment Reporting [Abstract]

Segment Information

Segment Information

Financial information for the three months and six months ended June 30, 2015 and 2014 related to the Company's reportable segments, including a reconciliation from segment operating earnings to income before income taxes, the most directly comparable GAAP financial measure, is presented below.

	Three months ended						Six months ended
(in thousands)	June 30, 2015			June 30, 2014			June 30, 2015			June 30, 2014
Revenues:
Americas	$	99,190		$	93,601		$	188,657		$	181,492
Europe, Middle East, Africa and Asia-Pacific ("EMEA/AP")	97,191			87,246			188,454			167,582
Broadspire	73,693			66,706			143,365			131,464
Legal Settlement Administration	34,324			40,663			71,699			83,027
Total segment revenues before reimbursements	304,398			288,216			592,175			563,565
Reimbursements	20,018			18,837			38,857			32,846
Total revenues	$	324,416		$	307,053		$	631,032		$	596,411
Segment Operating Earnings:
Americas	$	9,896		$	8,142		$	14,872		$	15,076
EMEA/AP	1,106			4,310			2,634			6,210
Broadspire	6,006			2,715			9,543			4,718
Legal Settlement Administration	3,721			5,700			8,672			10,667
Total segment operating earnings	20,729			20,867			35,721			36,671
Deduct/Add:
Unallocated corporate and shared (costs) and credits, net	(3,046		)	53			(7,342		)	(1,690		)
Net corporate interest expense	(2,042		)	(1,551		)	(3,906		)	(2,852		)
Stock option expense	(178		)	(202		)	(327		)	(496		)
Amortization of customer-relationship intangible assets	(2,334		)	(1,611		)	(4,432		)	(3,203		)
Special charges	(4,242		)	—			(5,305		)	—
Income before income taxes	$	8,887		$	17,556		$	14,409		$	28,430

Intersegment transactions are not material for any period presented.

Operating earnings is the primary financial performance measure used by the Company's senior management and chief operating decision maker ("CODM") to evaluate the financial performance of the Company's four operating segments and make resource allocation decisions. The Company believes this measure is useful to others in that it allows them to evaluate segment operating performance using the same criteria used by the Company's senior management and CODM. Operating earnings will differ from net income computed in accordance with GAAP since operating earnings represent segment earnings before certain unallocated corporate and shared costs and credits, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, special charges, income taxes, and net income or loss attributable to noncontrolling interests.

Segment operating earnings includes allocations of certain corporate and shared costs. If the Company changes its allocation methods or changes the types of costs that are allocated to its fouroperating segments, prior period amounts presented in the current period financial statements are adjusted to conform to the current allocation process.

Revenues by major service line in the U.S. and by area for other regions in the Americas segment and by major service line for the Broadspire segment are shown in the following table. It is not practicable to provide revenues by service line for the EMEA/AP segment. The Company considers all Legal Settlement Administration revenues to be derived from one service line.

	Three months ended				Six months ended
(in thousands)	June 30, 2015		June 30, 2014		June 30, 2015		June 30, 2014
Americas
U.S. Claims Field Operations	$	19,928	$	25,235	$	39,980	$	51,955
U.S. Technical Services	7,503		6,314		14,066		13,025
U.S. Catastrophe Services	23,337		11,489		40,705		17,797
Subtotal U.S. Claims Services	50,768		43,038		94,751		82,777
U.S. Contractor Connection	16,131		14,221		28,852		27,130
Subtotal U.S. Property & Casualty	66,899		57,259		123,603		109,907
Canada--all service lines	29,205		32,815		58,241		64,508
Latin America/Caribbean--all service lines	3,086		3,527		6,813		7,077
Total Revenues before Reimbursements--Americas	$	99,190	$	93,601	$	188,657	$	181,492
Broadspire
Workers' Compensation and Liability Claims Management	$	30,352	$	27,720	$	59,537	$	56,004
Medical Management	39,678		35,054		76,318		67,846
Risk Management Information Services	3,663		3,932		7,510		7,614
Total Revenues before Reimbursements--Broadspire	$	73,693	$	66,706	$	143,365	$	131,464