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Special Charges - Restructuring reserve activity and total expected cash outlay (Details)
$ in Millions
12 Months Ended
Dec. 31, 2016
USD ($)
Restructuring reserve activity  
Provision $ 90
Reversals (5)
Cash paid (22)
End of year 63
Minimum  
Special Charges  
Total expected cash outlay for restructuring activities 100
Maximum  
Special Charges  
Total expected cash outlay for restructuring activities 120
Severance Costs  
Restructuring reserve activity  
Provision 75
Reversals (5)
Cash paid (20)
End of year 50
Contract Terminations and Other  
Restructuring reserve activity  
Provision 15
Cash paid (2)
End of year $ 13