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Goodwill, Mortgage Servicing Rights, and Other Intangible Assets - Mortgage Fees and Related Income (Details) - USD ($)
$ in Millions
3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Risk management:        
Mortgage fees and related income $ 402 $ 414 $ 1,025 $ 913
All other 12 (3) 15 (1)
Consumer & Community Banking        
CCB mortgage fees and related income        
Production revenue 154 162 441 339
Operating revenue:        
Loan servicing revenue 409 409 1,226 1,211
Changes in MSR asset fair value due to collection/realization of expected cash flows (273) (265) (795) (760)
Total operating revenue 136 144 431 451
Risk management:        
Changes in MSR asset fair value due to market interest rates and other (251) 555 134 816
Other changes in MSR asset fair value due to other inputs and assumptions in model 70 41 82 44
Changes in derivative fair value and other 281 (485) (78) (736)
Total risk management 100 111 138 124
Total net mortgage servicing revenue 236 255 569 575
Mortgage fees and related income $ 390 $ 417 $ 1,010 $ 914