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Loans - Consumer, Excluding Credit Card Loan Portfolio, Auto and Other (Details) - USD ($)
$ in Millions
9 Months Ended 12 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Dec. 31, 2023
Loans by origination year      
Total retained loans $ 1,285,370 $ 1,265,941 $ 1,280,870
Gross charge-offs by origination year      
Total gross charge-offs 7,674 5,096  
Consumer, excluding credit card      
Loans by origination year      
Total retained loans 377,938 397,054 397,275
Gross charge-offs by origination year      
Total gross charge-offs 971 $ 809  
Consumer, excluding credit card | Auto and other      
Loans by origination year      
Term loans originated in 2024/2023 20,694   30,605
Term loans originated in 2023/2022 18,136   15,077
Term loans originated in 2022/2021 10,774   13,063
Term loans originated in 2021/2020 8,538   6,624
Term loans originated in 2020/2019 3,765   1,820
Term loans originated prior to 2020/2019 933   528
Revolving loans within the revolving period 3,565   3,006
Revolving loans converted to term loans 195   143
Total retained loans $ 66,600   $ 70,866
% of 30+ days past due to total retained loans by origination year      
% of 30 plus days past due to total retained loans, Term loans originated in 2024/2023 0.73%   0.91%
% of 30 plus days past due to total retained loans, Term loans originated in 2023/2022 1.43%   1.86%
% of 30 plus days past due to total retained loans, Term loans originated in 2022/2021 2.32%   1.75%
% of 30 plus days past due to total retained loans, Term loans originated in 2021/2020 2.24%   1.15%
% of 30 plus days past due to total retained loans, Term loans originated in 2020/2019 1.65%   2.36%
% of 30 plus days past due to total retained loans, Term loans originated prior to 2020/2019 3.22%   3.22%
% of 30 plus days past due to total retained loans, Revolving loans within the revolving period 0.95%   0.73%
% of 30 plus days past due to total retained loans, Revolving loans converted to term loans 32.82%   28.67%
% of 30 plus days past due to total retained loans 1.56%   1.39%
Gross charge-offs by origination year      
Gross charge-offs originated in 2024/2023 $ 169   $ 333
Gross charge-offs originated in 2023/2022 268   297
Gross charge-offs originated in 2022/2021 171   161
Gross charge-offs originated in 2021/2020 96   53
Gross charge-offs originated in 2020/2019 30   35
Gross charge-offs originated prior to 2020/2019 64   64
Gross charge-offs originated within the revolving period 0   0
Gross charge-offs originated converted to term loans 4   4
Total gross charge-offs 802   947
Current | Consumer, excluding credit card | Auto and other      
Loans by origination year      
Term loans originated in 2024/2023 20,542   30,328
Term loans originated in 2023/2022 17,877   14,797
Term loans originated in 2022/2021 10,524   12,825
Term loans originated in 2021/2020 8,347   6,538
Term loans originated in 2020/2019 3,703   1,777
Term loans originated prior to 2020/2019 903   511
Revolving loans within the revolving period 3,531   2,984
Revolving loans converted to term loans 131   102
Total retained loans 65,558   69,862
30–119 days past due | Consumer, excluding credit card | Auto and other      
Loans by origination year      
Term loans originated in 2024/2023 151   276
Term loans originated in 2023/2022 258   279
Term loans originated in 2022/2021 250   231
Term loans originated in 2021/2020 187   78
Term loans originated in 2020/2019 55   43
Term loans originated prior to 2020/2019 29   17
Revolving loans within the revolving period 33   19
Revolving loans converted to term loans 34   24
Total retained loans 997   967
120 or more days past due | Consumer, excluding credit card | Auto and other      
Loans by origination year      
Term loans originated in 2024/2023 1   1
Term loans originated in 2023/2022 1   1
Term loans originated in 2022/2021 0   7
Term loans originated in 2021/2020 4   8
Term loans originated in 2020/2019 7   0
Term loans originated prior to 2020/2019 1   0
Revolving loans within the revolving period 1   3
Revolving loans converted to term loans 30   17
Total retained loans $ 45   $ 37