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Goodwill, Mortgage Servicing Rights, and Other Intangible Assets - Mortgage Fees and Related Income (Details) - USD ($)
$ in Millions
3 Months Ended 6 Months Ended
Jun. 30, 2024
Jun. 30, 2023
Jun. 30, 2024
Jun. 30, 2023
Risk management:        
Mortgage fees and related income $ 348 $ 278 $ 623 $ 499
All other 2 4 3 2
Consumer & Community Banking        
CCB mortgage fees and related income        
Production revenue 157 102 287 177
Operating revenue:        
Loan servicing revenue 412 402 817 802
Changes in MSR asset fair value due to collection/realization of expected cash flows (262) (255) (522) (495)
Total operating revenue 150 147 295 307
Risk management:        
Changes in MSR asset fair value due to market interest rates and other 117 283 385 261
Other changes in MSR asset fair value due to other inputs and assumptions in model 2 (8) 12 3
Changes in derivative fair value and other (80) (250) (359) (251)
Total risk management 39 25 38 13
Total net mortgage servicing revenue 189 172 333 320
Mortgage fees and related income $ 346 $ 274 $ 620 $ 497