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Loans - Consumer, Excluding Credit Card Loan Portfolio, Auto and Other (Details) - USD ($)
$ in Millions
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Loans and Leases Receivable Disclosure [Line Items]      
Total retained loans $ 960,506 $ 945,601 $ 969,415
Consumer, excluding credit card      
Loans and Leases Receivable Disclosure [Line Items]      
Total retained loans 302,127 294,999 $ 335,776
Consumer, excluding credit card | Auto and other      
Loans and Leases Receivable Disclosure [Line Items]      
Term loans originated in 2020 46,266    
Term loans originated in 2019 12,936    
Term loans originated in 2018 7,444    
Term loans originated in 2017 4,575    
Term loans originated in 2016 2,100    
Term loans originated prior to 2016 766    
Revolving loans within the revolving period 2,555    
Revolving loans converted to term loans 183    
Total retained loans $ 76,825 $ 51,682  
% of 30 plus days past due to total retained loans, Term loans originated in 2020 0.21%    
% of 30 plus days past due to total retained loans, Term loans originated in 2019 0.83%    
% of 30 plus days past due to total retained loans, Term loans originated in 2018 1.03%    
% of 30 plus days past due to total retained loans, Term loans originated in 2017 1.18%    
% of 30 plus days past due to total retained loans, Term loans originated in 2016 2.00%    
% of 30 plus days past due to total retained loans, Term loans originated prior to 2016 3.13%    
% of 30 plus days past due to total retained loans, Revolving loans within the revolving period 1.49%    
% of 30 plus days past due to total retained loans, Revolving loans converted to term loans 13.66%    
% of 30 plus days past due to total retained loans 0.60% 1.31%  
Consumer, excluding credit card | Auto and other | Paycheck Protection Program (PPP)      
Loans and Leases Receivable Disclosure [Line Items]      
Total retained loans $ 19,200    
Current | Consumer, excluding credit card | Auto and other      
Loans and Leases Receivable Disclosure [Line Items]      
Term loans originated in 2020 46,169    
Term loans originated in 2019 12,829    
Term loans originated in 2018 7,367    
Term loans originated in 2017 4,521    
Term loans originated in 2016 2,058    
Term loans originated prior to 2016 742    
Revolving loans within the revolving period 2,517    
Revolving loans converted to term loans 158    
Total retained loans 76,361 $ 51,005  
Current | Consumer, excluding credit card | Auto and other | Paycheck Protection Program (PPP)      
Loans and Leases Receivable Disclosure [Line Items]      
Term loans originated in 2020 19,200    
30–119 days past due | Consumer, excluding credit card | Auto and other      
Loans and Leases Receivable Disclosure [Line Items]      
Term loans originated in 2020 97    
Term loans originated in 2019 107    
Term loans originated in 2018 77    
Term loans originated in 2017 53    
Term loans originated in 2016 42    
Term loans originated prior to 2016 23    
Revolving loans within the revolving period 30    
Revolving loans converted to term loans 17    
Total retained loans 446 667  
120 or more days past due | Consumer, excluding credit card | Auto and other      
Loans and Leases Receivable Disclosure [Line Items]      
Term loans originated in 2020 0    
Term loans originated in 2019 0    
Term loans originated in 2018 0    
Term loans originated in 2017 1    
Term loans originated in 2016 0    
Term loans originated prior to 2016 1    
Revolving loans within the revolving period 8    
Revolving loans converted to term loans 8    
Total retained loans $ 18 $ 10