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Fair Value Measurement - Changes in Level 3 Recurring Measurements (Details) - USD ($)
3 Months Ended 9 Months Ended
Sep. 30, 2019
Sep. 30, 2018
Sep. 30, 2019
Sep. 30, 2018
Dec. 31, 2018
Net derivative receivables:          
Fair value, beginning balance $ (4,437,000,000) $ (3,110,000,000) $ (3,796,000,000) $ (4,250,000,000)  
Total realized/unrealized gains/(losses) (1,004,000,000) 385,000,000 (926,000,000) 1,935,000,000  
Purchases 240,000,000 701,000,000 482,000,000 1,595,000,000  
Sales (206,000,000) (664,000,000) (938,000,000) (2,018,000,000)  
Settlements (342,000,000) 406,000,000 (556,000,000) 498,000,000  
Transfers into level 3 (166,000,000) (164,000,000) (406,000,000) (386,000,000)  
Transfers (out of) level 3 923,000,000 60,000,000 1,148,000,000 240,000,000  
Fair value, ending balance (4,992,000,000) (2,386,000,000) (4,992,000,000) (2,386,000,000)  
Change in unrealized gains/(losses) related to financial instruments held $ (1,062,000,000) 164,000,000 $ (2,237,000,000) 736,000,000  
Level 3 Rollforward Supplemental Data [Abstract]          
Level 3 assets as a percentage of total firm assets at fair value 2.00%   2.00%   3.00%
Level 3 liabilities as a percentage of total firm liabilities at fair value 15.00%   15.00%   15.00%
Deposits          
Liabilities:          
Fair value, beginning balance $ 4,066,000,000 4,305,000,000 $ 4,169,000,000 4,142,000,000  
Total realized/unrealized (gains)/losses 0 (84,000,000) 241,000,000 (125,000,000)  
Purchases 0 0 0 0  
Sales 0 0 0 0  
Issuances 153,000,000 517,000,000 580,000,000 1,272,000,000  
Settlements (188,000,000) (170,000,000) (504,000,000) (425,000,000)  
Transfers into level 3 12,000,000 1,000,000 12,000,000 2,000,000  
Transfers (out of) level 3 (407,000,000) (129,000,000) (862,000,000) (426,000,000)  
Fair value, ending balance 3,636,000,000 4,440,000,000 3,636,000,000 4,440,000,000  
Change in unrealized (gains)/losses related to financials instruments held 16,000,000 (82,000,000) 250,000,000 (115,000,000)  
Short-term borrowings          
Liabilities:          
Fair value, beginning balance 2,052,000,000 2,209,000,000 1,523,000,000 1,665,000,000  
Total realized/unrealized (gains)/losses 24,000,000 (47,000,000) 142,000,000 (229,000,000)  
Purchases 0 0 0 0  
Sales 0 0 0 0  
Issuances 949,000,000 713,000,000 2,637,000,000 2,783,000,000  
Settlements (1,040,000,000) (885,000,000) (2,265,000,000) (2,245,000,000)  
Transfers into level 3 17,000,000 6,000,000 85,000,000 61,000,000  
Transfers (out of) level 3 (1,000,000) (25,000,000) (121,000,000) (64,000,000)  
Fair value, ending balance 2,001,000,000 1,971,000,000 2,001,000,000 1,971,000,000  
Change in unrealized (gains)/losses related to financials instruments held 28,000,000 (31,000,000) 74,000,000 26,000,000  
Total debt and equity instruments          
Liabilities:          
Fair value, beginning balance 45,000,000 43,000,000 50,000,000 39,000,000  
Total realized/unrealized (gains)/losses 0 36,000,000 0 28,000,000  
Purchases (5,000,000) (6,000,000) (12,000,000) (68,000,000)  
Sales 25,000,000 19,000,000 41,000,000 95,000,000  
Issuances 0 0 0 0  
Settlements 1,000,000 (2,000,000) 1,000,000 (1,000,000)  
Transfers into level 3 2,000,000 7,000,000 9,000,000 9,000,000  
Transfers (out of) level 3 0 (1,000,000) (21,000,000) (6,000,000)  
Fair value, ending balance 68,000,000 96,000,000 68,000,000 96,000,000  
Change in unrealized (gains)/losses related to financials instruments held 0 36,000,000 (1,000,000) 11,000,000  
Accounts payable and other liabilities          
Liabilities:          
Fair value, beginning balance 92,000,000 8,000,000 10,000,000 13,000,000  
Total realized/unrealized (gains)/losses (6,000,000) 1,000,000 (7,000,000) 0  
Purchases (71,000,000) 0 (79,000,000) (6,000,000)  
Sales 4,000,000 0 94,000,000 1,000,000  
Issuances 0 0 0 0  
Settlements 0 0 0 0  
Transfers into level 3 0 3,000,000 1,000,000 4,000,000  
Transfers (out of) level 3 0 0 0 0  
Fair value, ending balance 19,000,000 12,000,000 19,000,000 12,000,000  
Change in unrealized (gains)/losses related to financials instruments held (2,000,000) 1,000,000 4,000,000 0  
Beneficial interests issued by consolidated VIEs          
Liabilities:          
Fair value, beginning balance 0 1,000,000 1,000,000 39,000,000  
Total realized/unrealized (gains)/losses 0 0 (1,000,000) 0  
Purchases 0 0 0 0  
Sales 0 0 0 0  
Issuances 0 0 0 0  
Settlements 0 0 0 (38,000,000)  
Transfers into level 3 0 0 0 0  
Transfers (out of) level 3 0 0 0 0  
Fair value, ending balance 0 1,000,000 0 1,000,000  
Change in unrealized (gains)/losses related to financials instruments held 0 0 0 0  
Long-term debt          
Liabilities:          
Fair value, beginning balance 21,863,000,000 17,632,000,000 19,418,000,000 16,125,000,000  
Total realized/unrealized (gains)/losses 187,000,000 194,000,000 1,915,000,000 (396,000,000)  
Purchases 0 0 0 0  
Sales 0 0 0 0  
Issuances 2,230,000,000 3,551,000,000 6,929,000,000 9,792,000,000  
Settlements (1,758,000,000) (1,809,000,000) (5,675,000,000) (6,195,000,000)  
Transfers into level 3 49,000,000 59,000,000 522,000,000 653,000,000  
Transfers (out of) level 3 (222,000,000) (219,000,000) (760,000,000) (571,000,000)  
Fair value, ending balance 22,349,000,000 19,408,000,000 22,349,000,000 19,408,000,000  
Change in unrealized (gains)/losses related to financials instruments held 89,000,000 192,000,000 2,010,000,000 (576,000,000)  
Debit valuation adjustment for fair value option financial liabilities          
Level 3 Rollforward Supplemental Data [Abstract]          
Unrealized (gains)/losses on liabilities recorded in OCI (62,000,000) 123,000,000 108,000,000 0  
Interest rate          
Net derivative receivables:          
Fair value, beginning balance (544,000,000) 489,000,000 (38,000,000) 264,000,000  
Total realized/unrealized gains/(losses) 88,000,000 236,000,000 (575,000,000) 576,000,000  
Purchases 39,000,000 28,000,000 86,000,000 83,000,000  
Sales (15,000,000) (22,000,000) (102,000,000) (77,000,000)  
Settlements 53,000,000 (101,000,000) 174,000,000 (234,000,000)  
Transfers into level 3 10,000,000 68,000,000 22,000,000 40,000,000  
Transfers (out of) level 3 50,000,000 (7,000,000) 114,000,000 39,000,000  
Fair value, ending balance (319,000,000) 691,000,000 (319,000,000) 691,000,000  
Change in unrealized gains/(losses) related to financial instruments held (15,000,000) 216,000,000 (694,000,000) 498,000,000  
Credit          
Net derivative receivables:          
Fair value, beginning balance (232,000,000) (24,000,000) (107,000,000) (35,000,000)  
Total realized/unrealized gains/(losses) (65,000,000) (19,000,000) (209,000,000) 19,000,000  
Purchases 3,000,000 1,000,000 16,000,000 3,000,000  
Sales (3,000,000) 0 (5,000,000) (7,000,000)  
Settlements (23,000,000) 47,000,000 (13,000,000) 22,000,000  
Transfers into level 3 3,000,000 6,000,000 7,000,000 5,000,000  
Transfers (out of) level 3 0 16,000,000 (6,000,000) 20,000,000  
Fair value, ending balance (317,000,000) 27,000,000 (317,000,000) 27,000,000  
Change in unrealized gains/(losses) related to financial instruments held (68,000,000) (15,000,000) (169,000,000) 7,000,000  
Foreign exchange          
Net derivative receivables:          
Fair value, beginning balance (193,000,000) (245,000,000) (297,000,000) (396,000,000)  
Total realized/unrealized gains/(losses) (653,000,000) (56,000,000) (840,000,000) 184,000,000  
Purchases 2,000,000 29,000,000 13,000,000 42,000,000  
Sales (1,000,000) (7,000,000) (18,000,000) (15,000,000)  
Settlements (1,000,000) (49,000,000) 294,000,000 (46,000,000)  
Transfers into level 3 6,000,000 (2,000,000) (19,000,000) (114,000,000)  
Transfers (out of) level 3 (1,000,000) 28,000,000 26,000,000 43,000,000  
Fair value, ending balance (841,000,000) (302,000,000) (841,000,000) (302,000,000)  
Change in unrealized gains/(losses) related to financial instruments held (657,000,000) (54,000,000) (815,000,000) 42,000,000  
Equity          
Net derivative receivables:          
Fair value, beginning balance (2,560,000,000) (2,578,000,000) (2,225,000,000) (3,409,000,000)  
Total realized/unrealized gains/(losses) (382,000,000) (94,000,000) 328,000,000 688,000,000  
Purchases 174,000,000 643,000,000 335,000,000 1,467,000,000  
Sales (118,000,000) (635,000,000) (573,000,000) (1,919,000,000)  
Settlements (377,000,000) 622,000,000 (1,062,000,000) 1,043,000,000  
Transfers into level 3 (203,000,000) (251,000,000) (418,000,000) (324,000,000)  
Transfers (out of) level 3 (2,000,000) 16,000,000 147,000,000 177,000,000  
Fair value, ending balance (3,468,000,000) (2,277,000,000) (3,468,000,000) (2,277,000,000)  
Change in unrealized gains/(losses) related to financial instruments held (362,000,000) (121,000,000) (1,193,000,000) 31,000,000  
Commodity          
Net derivative receivables:          
Fair value, beginning balance (908,000,000) (752,000,000) (1,129,000,000) (674,000,000)  
Total realized/unrealized gains/(losses) 8,000,000 318,000,000 370,000,000 468,000,000  
Purchases 22,000,000 0 32,000,000 0  
Sales (69,000,000) 0 (240,000,000) 0  
Settlements 6,000,000 (113,000,000) 51,000,000 (287,000,000)  
Transfers into level 3 18,000,000 15,000,000 2,000,000 7,000,000  
Transfers (out of) level 3 876,000,000 7,000,000 867,000,000 (39,000,000)  
Fair value, ending balance (47,000,000) (525,000,000) (47,000,000) (525,000,000)  
Change in unrealized gains/(losses) related to financial instruments held 40,000,000 138,000,000 634,000,000 158,000,000  
Total mortgage-backed securities          
Assets:          
Fair value, beginning balance 668,000,000 583,000,000 624,000,000 378,000,000  
Total realized/unrealized gains/(losses) (71,000,000) 2,000,000 (84,000,000) 8,000,000  
Purchases 429,000,000 14,000,000 849,000,000 400,000,000  
Sales (112,000,000) (34,000,000) (382,000,000) (153,000,000)  
Settlements (45,000,000) (20,000,000) (117,000,000) (75,000,000)  
Transfers into level 3 0 110,000,000 31,000,000 180,000,000  
Transfers (out of) level 3 (29,000,000) (36,000,000) (81,000,000) (119,000,000)  
Fair value, ending balance 840,000,000 619,000,000 840,000,000 619,000,000  
Change in unrealized gains/(losses) related to financial instruments held (71,000,000) 0 (116,000,000) 6,000,000  
Mortgage-backed securities, U.S. GSEs and government agencies          
Assets:          
Fair value, beginning balance 617,000,000 478,000,000 549,000,000 307,000,000  
Total realized/unrealized gains/(losses) (71,000,000) 2,000,000 (111,000,000) 5,000,000  
Purchases 424,000,000 14,000,000 747,000,000 348,000,000  
Sales (104,000,000) (28,000,000) (272,000,000) (126,000,000)  
Settlements (45,000,000) (17,000,000) (83,000,000) (56,000,000)  
Transfers into level 3 0 83,000,000 1,000,000 92,000,000  
Transfers (out of) level 3 (10,000,000) (3,000,000) (20,000,000) (41,000,000)  
Fair value, ending balance 811,000,000 529,000,000 811,000,000 529,000,000  
Change in unrealized gains/(losses) related to financial instruments held (70,000,000) 0 (116,000,000) 3,000,000  
Mortgage-backed securities, Residential - nonagency          
Assets:          
Fair value, beginning balance 42,000,000 87,000,000 64,000,000 60,000,000  
Total realized/unrealized gains/(losses) 0 1,000,000 25,000,000 1,000,000  
Purchases 2,000,000 0 83,000,000 45,000,000  
Sales (3,000,000) (6,000,000) (86,000,000) (19,000,000)  
Settlements 0 (3,000,000) (20,000,000) (6,000,000)  
Transfers into level 3 0 18,000,000 15,000,000 58,000,000  
Transfers (out of) level 3 (17,000,000) (20,000,000) (57,000,000) (62,000,000)  
Fair value, ending balance 24,000,000 77,000,000 24,000,000 77,000,000  
Change in unrealized gains/(losses) related to financial instruments held (1,000,000) 1,000,000 (1,000,000) 4,000,000  
Mortgage-backed securities, Commercial - nonagency          
Assets:          
Fair value, beginning balance 9,000,000 18,000,000 11,000,000 11,000,000  
Total realized/unrealized gains/(losses) 0 (1,000,000) 2,000,000 2,000,000  
Purchases 3,000,000 0 19,000,000 7,000,000  
Sales (5,000,000) 0 (24,000,000) (8,000,000)  
Settlements 0 (14,000,000) (13,000,000)  
Transfers into level 3 0 9,000,000 15,000,000 30,000,000  
Transfers (out of) level 3 (2,000,000) (13,000,000) (4,000,000) (16,000,000)  
Fair value, ending balance 5,000,000 13,000,000 5,000,000 13,000,000  
Change in unrealized gains/(losses) related to financial instruments held 0 (1,000,000) 1,000,000 (1,000,000)  
Total debt and equity instruments          
Assets:          
Fair value, beginning balance 4,369,000,000 4,543,000,000 4,168,000,000 5,370,000,000  
Total realized/unrealized gains/(losses) (69,000,000) 72,000,000 109,000,000 (157,000,000)  
Purchases 760,000,000 452,000,000 2,224,000,000 2,632,000,000  
Sales (539,000,000) (421,000,000) (1,606,000,000) (2,520,000,000)  
Settlements (195,000,000) (276,000,000) (687,000,000) (828,000,000)  
Transfers into level 3 280,000,000 330,000,000 816,000,000 976,000,000  
Transfers (out of) level 3 (223,000,000) (472,000,000) (641,000,000) (1,245,000,000)  
Fair value, ending balance 4,383,000,000 4,228,000,000 4,383,000,000 4,228,000,000  
Change in unrealized gains/(losses) related to financial instruments held (112,000,000) (7,000,000) (10,000,000) (269,000,000)  
Total debt instruments          
Assets:          
Fair value, beginning balance 3,911,000,000 3,849,000,000 3,635,000,000 4,385,000,000  
Total realized/unrealized gains/(losses) (73,000,000) 22,000,000 95,000,000 53,000,000  
Purchases 715,000,000 433,000,000 2,141,000,000 2,486,000,000  
Sales (514,000,000) (373,000,000) (1,498,000,000) (2,372,000,000)  
Settlements (180,000,000) (239,000,000) (624,000,000) (752,000,000)  
Transfers into level 3 234,000,000 246,000,000 673,000,000 887,000,000  
Transfers (out of) level 3 (212,000,000) (452,000,000) (541,000,000) (1,201,000,000)  
Fair value, ending balance 3,881,000,000 3,486,000,000 3,881,000,000 3,486,000,000  
Change in unrealized gains/(losses) related to financial instruments held (119,000,000) 1,000,000 (44,000,000) (30,000,000)  
U.S. Treasury, GSEs and government agencies          
Assets:          
Fair value, beginning balance 0 0 0 1,000,000  
Total realized/unrealized gains/(losses) 0 0 0 0  
Purchases 0 0 0 0  
Sales 0 0 0 0  
Settlements 0 0 0 0  
Transfers into level 3 0 0 0 0  
Transfers (out of) level 3 0 0 0 (1,000,000)  
Fair value, ending balance 0 0 0 0  
Change in unrealized gains/(losses) related to financial instruments held 0 0 0 0  
Obligations of U.S. states and municipalities          
Assets:          
Fair value, beginning balance 680,000,000 736,000,000 689,000,000 744,000,000  
Total realized/unrealized gains/(losses) (2,000,000) 8,000,000 12,000,000 (3,000,000)  
Purchases 27,000,000 26,000,000 85,000,000 107,000,000  
Sales (77,000,000) (70,000,000) (152,000,000) (70,000,000)  
Settlements (1,000,000) (1,000,000) (7,000,000) (79,000,000)  
Transfers into level 3 0 0 0 0  
Transfers (out of) level 3 0 0 0 0  
Fair value, ending balance 627,000,000 699,000,000 627,000,000 699,000,000  
Change in unrealized gains/(losses) related to financial instruments held (2,000,000) 7,000,000 13,000,000 (3,000,000)  
Non-U.S. government debt securities          
Assets:          
Fair value, beginning balance 190,000,000 183,000,000 155,000,000 78,000,000  
Total realized/unrealized gains/(losses) (1,000,000) (9,000,000) (2,000,000) (19,000,000)  
Purchases 40,000,000 44,000,000 228,000,000 395,000,000  
Sales (74,000,000) (29,000,000) (231,000,000) (213,000,000)  
Settlements 0 (2,000,000) 0 (2,000,000)  
Transfers into level 3 3,000,000 1,000,000 14,000,000 18,000,000  
Transfers (out of) level 3 (12,000,000) (24,000,000) (18,000,000) (93,000,000)  
Fair value, ending balance 146,000,000 164,000,000 146,000,000 164,000,000  
Change in unrealized gains/(losses) related to financial instruments held (1,000,000) (9,000,000) 3,000,000 (18,000,000)  
Corporate debt securities          
Assets:          
Fair value, beginning balance 562,000,000 274,000,000 334,000,000 312,000,000  
Total realized/unrealized gains/(losses) 45,000,000 (2,000,000) 74,000,000 (6,000,000)  
Purchases 56,000,000 156,000,000 340,000,000 297,000,000  
Sales (167,000,000) (87,000,000) (236,000,000) (227,000,000)  
Settlements 0 (4,000,000) (53,000,000) (15,000,000)  
Transfers into level 3 17,000,000 82,000,000 96,000,000 249,000,000  
Transfers (out of) level 3 (29,000,000) (24,000,000) (71,000,000) (215,000,000)  
Fair value, ending balance 484,000,000 395,000,000 484,000,000 395,000,000  
Change in unrealized gains/(losses) related to financial instruments held 3,000,000 (3,000,000) 15,000,000 (1,000,000)  
Loans          
Assets:          
Fair value, beginning balance 1,778,000,000 1,986,000,000 1,706,000,000 2,719,000,000  
Total realized/unrealized gains/(losses) (44,000,000) 17,000,000 95,000,000 58,000,000  
Purchases 152,000,000 188,000,000 609,000,000 1,223,000,000  
Sales (82,000,000) (146,000,000) (416,000,000) (1,680,000,000)  
Settlements (132,000,000) (199,000,000) (408,000,000) (528,000,000)  
Transfers into level 3 211,000,000 48,000,000 509,000,000 422,000,000  
Transfers (out of) level 3 (137,000,000) (361,000,000) (349,000,000) (681,000,000)  
Fair value, ending balance 1,746,000,000 1,533,000,000 1,746,000,000 1,533,000,000  
Change in unrealized gains/(losses) related to financial instruments held (46,000,000) 3,000,000 44,000,000 (22,000,000)  
Asset-backed securities          
Assets:          
Fair value, beginning balance 33,000,000 87,000,000 127,000,000 153,000,000  
Total realized/unrealized gains/(losses) 0 6,000,000 0 15,000,000  
Purchases 11,000,000 5,000,000 30,000,000 64,000,000  
Sales (2,000,000) (7,000,000) (81,000,000) (29,000,000)  
Settlements (2,000,000) (13,000,000) (39,000,000) (53,000,000)  
Transfers into level 3 3,000,000 5,000,000 23,000,000 18,000,000  
Transfers (out of) level 3 (5,000,000) (7,000,000) (22,000,000) (92,000,000)  
Fair value, ending balance 38,000,000 76,000,000 38,000,000 76,000,000  
Change in unrealized gains/(losses) related to financial instruments held (2,000,000) 3,000,000 (3,000,000) 8,000,000  
Equity securities          
Assets:          
Fair value, beginning balance 147,000,000 288,000,000 232,000,000 295,000,000  
Total realized/unrealized gains/(losses) (14,000,000) 20,000,000 (28,000,000) (1,000,000)  
Purchases 10,000,000 6,000,000 33,000,000 99,000,000  
Sales (10,000,000) (48,000,000) (92,000,000) (108,000,000)  
Settlements 0 (22,000,000) (1,000,000)  
Transfers into level 3 46,000,000 82,000,000 142,000,000 86,000,000  
Transfers (out of) level 3 (9,000,000) (19,000,000) (95,000,000) (41,000,000)  
Fair value, ending balance 170,000,000 329,000,000 170,000,000 329,000,000  
Change in unrealized gains/(losses) related to financial instruments held (16,000,000) (18,000,000) (21,000,000) 11,000,000  
Other          
Assets:          
Fair value, beginning balance 311,000,000 406,000,000 301,000,000 690,000,000  
Total realized/unrealized gains/(losses) 18,000,000 30,000,000 42,000,000 (209,000,000)  
Purchases 35,000,000 13,000,000 50,000,000 47,000,000  
Sales (15,000,000) 0 (16,000,000) (40,000,000)  
Settlements (15,000,000) (37,000,000) (41,000,000) (75,000,000)  
Transfers into level 3 0 2,000,000 1,000,000 3,000,000  
Transfers (out of) level 3 (2,000,000) (1,000,000) (5,000,000) (3,000,000)  
Fair value, ending balance 332,000,000 413,000,000 332,000,000 413,000,000  
Change in unrealized gains/(losses) related to financial instruments held 23,000,000 10,000,000 55,000,000 (250,000,000)  
Total available-for-sale securities          
Assets:          
Fair value, beginning balance 0 148,000,000 1,000,000 277,000,000  
Total realized/unrealized gains/(losses) 0 0 0 1,000,000  
Purchases 1,000,000 0 1,000,000 0  
Sales 0 0 0 0  
Settlements 0 (86,000,000) (1,000,000) (216,000,000)  
Transfers into level 3 0 0 0 0  
Transfers (out of) level 3 0 0 0 0  
Fair value, ending balance 1,000,000 62,000,000 1,000,000 62,000,000  
Change in unrealized gains/(losses) related to financial instruments held 0 0 0 1,000,000  
Level 3 Rollforward Supplemental Data [Abstract]          
Realized gains/(losses) recorded in income 0 0 0 0  
Unrealized gains/(losses) recorded in OCI 0 0 0 1,000,000  
Mortgage-backed securities          
Assets:          
Fair value, beginning balance 0 1,000,000 1,000,000 1,000,000  
Total realized/unrealized gains/(losses) 0 0 0 0  
Purchases 1,000,000 0 1,000,000 0  
Sales 0 0 0 0  
Settlements 0 0 (1,000,000) 0  
Transfers into level 3 0 0 0 0  
Transfers (out of) level 3 0 0 0 0  
Fair value, ending balance 1,000,000 1,000,000 1,000,000 1,000,000  
Change in unrealized gains/(losses) related to financial instruments held 0 0 0 0  
Asset-backed securities          
Assets:          
Fair value, beginning balance 0 147,000,000 0 276,000,000  
Total realized/unrealized gains/(losses) 0 0 0 1,000,000  
Purchases 0 0 0 0  
Sales 0 0 0 0  
Settlements 0 (86,000,000) 0 (216,000,000)  
Transfers into level 3 0 0 0 0  
Transfers (out of) level 3 0 0 0 0  
Fair value, ending balance 0 61,000,000 0 61,000,000  
Change in unrealized gains/(losses) related to financial instruments held 0 0 0 1,000,000  
Loans          
Assets:          
Fair value, beginning balance 5,000,000 159,000,000 122,000,000 276,000,000  
Total realized/unrealized gains/(losses) 0 (1,000,000) 4,000,000 (5,000,000)  
Purchases 0 1,000,000 0 123,000,000  
Sales 0 0 0 0  
Settlements (4,000,000) (19,000,000) (125,000,000) (180,000,000)  
Transfers into level 3 0 0 0 0  
Transfers (out of) level 3 0 0 0 (74,000,000)  
Fair value, ending balance 1,000,000 140,000,000 1,000,000 140,000,000  
Change in unrealized gains/(losses) related to financial instruments held 0 (1,000,000) 0 (5,000,000)  
Mortgage servicing rights          
Assets:          
Fair value, beginning balance 5,093,000,000 6,241,000,000 6,130,000,000 6,030,000,000  
Total realized/unrealized gains/(losses) (447,000,000) 98,000,000 (1,572,000,000) 576,000,000  
Purchases 388,000,000 291,000,000 1,250,000,000 770,000,000  
Sales (359,000,000) (2,000,000) (687,000,000) (401,000,000)  
Settlements (256,000,000) (195,000,000) (702,000,000) (542,000,000)  
Transfers into level 3 0 0 0 0  
Transfers (out of) level 3 0 0 0 0  
Fair value, ending balance 4,419,000,000 6,433,000,000 4,419,000,000 6,433,000,000  
Change in unrealized gains/(losses) related to financial instruments held (447,000,000) 98,000,000 (1,572,000,000) 576,000,000  
Other assets          
Assets:          
Fair value, beginning balance 861,000,000 1,225,000,000 927,000,000 1,265,000,000  
Total realized/unrealized gains/(losses) (56,000,000) (160,000,000) (152,000,000) (210,000,000)  
Purchases 19,000,000 2,000,000 170,000,000 49,000,000  
Sales (72,000,000) 0 (160,000,000) (16,000,000)  
Settlements (6,000,000) (7,000,000) (33,000,000) (28,000,000)  
Transfers into level 3 0 3,000,000 1,000,000 4,000,000  
Transfers (out of) level 3 0 0 (7,000,000) (1,000,000)  
Fair value, ending balance 746,000,000 1,063,000,000 746,000,000 1,063,000,000  
Change in unrealized gains/(losses) related to financial instruments held $ (56,000,000) $ (160,000,000) $ (145,000,000) $ (217,000,000)