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Loans - Consumer, Excluding Credit Card Loan Portfolio, Residential Real Estate, Excluding PCI Loans (Details) - USD ($)
Jun. 30, 2019
Dec. 31, 2018
Jun. 30, 2018
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans $ 947,728,000,000 $ 969,415,000,000 $ 940,440,000,000
Consumer, excluding credit card      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 351,692,000,000 373,637,000,000 $ 374,587,000,000
90 or more days past due and government guaranteed 0 0  
Consumer, excluding credit card | Total residential real estate – excluding PCI      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans $ 240,761,000,000 $ 259,418,000,000  
% of 30 plus days past due to total retained loans 0.66% 0.71%  
Nonaccrual loans $ 2,900,000,000 $ 3,088,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | California      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 76,503,000,000 80,454,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | New York      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 31,960,000,000 34,616,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | Illinois      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 16,173,000,000 17,380,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | Texas      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 14,372,000,000 15,588,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | Florida      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 11,879,000,000 12,279,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | Washington      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 8,739,000,000 9,173,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | Colorado      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 8,268,000,000 8,661,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | New Jersey      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 8,112,000,000 8,944,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | Massachusetts      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 6,414,000,000 6,810,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | Arizona      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 5,116,000,000 5,592,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | All other      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 53,225,000,000 59,921,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | U.S. government-guaranteed      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 4,226,000,000 6,917,000,000  
90 or more days past due and government guaranteed 1,422,000,000 2,541,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | U.S. government-guaranteed | All other      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 4,200,000,000 6,900,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | No FICO/LTV available      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 1,633,000,000 1,698,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | Greater than 125% and refreshed FICO scores | Equal to or greater than 660      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 24,000,000 31,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | Greater than 125% and refreshed FICO scores | Less than 660      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 12,000,000 14,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | 101% to 125% and refreshed FICO scores | Equal to or greater than 660      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 108,000,000 148,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | 101% to 125% and refreshed FICO scores | Less than 660      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 59,000,000 91,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | 80% to 100% and refreshed FICO scores | Equal to or greater than 660      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 5,292,000,000 4,963,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | 80% to 100% and refreshed FICO scores | Less than 660      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 463,000,000 607,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | Less than 80% and refreshed FICO scores | Equal to or greater than 660      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 219,865,000,000 235,137,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | Less than 80% and refreshed FICO scores | Less than 660      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 9,079,000,000 9,812,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | Current      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 236,849,000,000 253,510,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | Current | U.S. government-guaranteed      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 1,900,000,000 2,800,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | 30–149 days past due      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 2,153,000,000 3,216,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | 30–149 days past due | U.S. government-guaranteed      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 1,200,000,000 2,100,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | 150 or more days past due      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 1,759,000,000 2,692,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | 150 or more days past due | U.S. government-guaranteed      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 1,100,000,000 2,000,000,000.0  
Consumer, excluding credit card | Total residential real estate – excluding PCI | 30 or more days past due | U.S. government-guaranteed      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 2,300,000,000 4,100,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | 90 or more days past due      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 0 0  
Consumer, excluding credit card | Total residential real estate – excluding PCI | 90 or more days past due | U.S. government-guaranteed      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Nonaccrual loans 623,000,000 999,000,000  
Consumer, excluding credit card | Residential mortgage      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans $ 214,744,000,000 $ 231,078,000,000  
% of 30 plus days past due to total retained loans 0.46% 0.48%  
Nonaccrual loans $ 1,691,000,000 $ 1,765,000,000  
Consumer, excluding credit card | Residential mortgage | California      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 71,176,000,000 74,759,000,000  
Consumer, excluding credit card | Residential mortgage | New York      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 26,684,000,000 28,847,000,000  
Consumer, excluding credit card | Residential mortgage | Illinois      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 14,236,000,000 15,249,000,000  
Consumer, excluding credit card | Residential mortgage | Texas      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 12,678,000,000 13,769,000,000  
Consumer, excluding credit card | Residential mortgage | Florida      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 10,450,000,000 10,704,000,000  
Consumer, excluding credit card | Residential mortgage | Washington      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 7,937,000,000 8,304,000,000  
Consumer, excluding credit card | Residential mortgage | Colorado      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 7,801,000,000 8,140,000,000  
Consumer, excluding credit card | Residential mortgage | New Jersey      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 6,608,000,000 7,302,000,000  
Consumer, excluding credit card | Residential mortgage | Massachusetts      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 6,195,000,000 6,574,000,000  
Consumer, excluding credit card | Residential mortgage | Arizona      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 4,074,000,000 4,434,000,000  
Consumer, excluding credit card | Residential mortgage | All other      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 46,905,000,000 52,996,000,000  
Consumer, excluding credit card | Residential mortgage | U.S. government-guaranteed      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 4,226,000,000 6,917,000,000  
90 or more days past due and government guaranteed 1,422,000,000 2,541,000,000  
Consumer, excluding credit card | Residential mortgage | No FICO/LTV available      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 866,000,000 813,000,000  
Consumer, excluding credit card | Residential mortgage | Greater than 125% and refreshed FICO scores | Equal to or greater than 660      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 19,000,000 25,000,000  
Consumer, excluding credit card | Residential mortgage | Greater than 125% and refreshed FICO scores | Less than 660      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 10,000,000 13,000,000  
Consumer, excluding credit card | Residential mortgage | 101% to 125% and refreshed FICO scores | Equal to or greater than 660      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 35,000,000 37,000,000  
Consumer, excluding credit card | Residential mortgage | 101% to 125% and refreshed FICO scores | Less than 660      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 36,000,000 53,000,000  
Consumer, excluding credit card | Residential mortgage | 80% to 100% and refreshed FICO scores | Equal to or greater than 660      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 4,528,000,000 3,977,000,000  
Consumer, excluding credit card | Residential mortgage | 80% to 100% and refreshed FICO scores | Less than 660      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 227,000,000 281,000,000  
Consumer, excluding credit card | Residential mortgage | Less than 80% and refreshed FICO scores | Equal to or greater than 660      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 198,687,000,000 212,505,000,000  
Consumer, excluding credit card | Residential mortgage | Less than 80% and refreshed FICO scores | Less than 660      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 6,110,000,000 6,457,000,000  
Consumer, excluding credit card | Residential mortgage | Current      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 211,426,000,000 225,899,000,000  
Consumer, excluding credit card | Residential mortgage | 30–149 days past due      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 1,788,000,000 2,763,000,000  
Consumer, excluding credit card | Residential mortgage | 150 or more days past due      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 1,530,000,000 2,416,000,000  
Consumer, excluding credit card | Home equity      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans $ 26,017,000,000 $ 28,340,000,000  
% of 30 plus days past due to total retained loans 2.28% 2.57%  
Nonaccrual loans $ 1,209,000,000 $ 1,323,000,000  
Consumer, excluding credit card | Home equity | California      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 5,327,000,000 5,695,000,000  
Consumer, excluding credit card | Home equity | New York      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 5,276,000,000 5,769,000,000  
Consumer, excluding credit card | Home equity | Illinois      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 1,937,000,000 2,131,000,000  
Consumer, excluding credit card | Home equity | Texas      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 1,694,000,000 1,819,000,000  
Consumer, excluding credit card | Home equity | Florida      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 1,429,000,000 1,575,000,000  
Consumer, excluding credit card | Home equity | Washington      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 802,000,000 869,000,000  
Consumer, excluding credit card | Home equity | Colorado      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 467,000,000 521,000,000  
Consumer, excluding credit card | Home equity | New Jersey      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 1,504,000,000 1,642,000,000  
Consumer, excluding credit card | Home equity | Massachusetts      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 219,000,000 236,000,000  
Consumer, excluding credit card | Home equity | Arizona      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 1,042,000,000 1,158,000,000  
Consumer, excluding credit card | Home equity | All other      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 6,320,000,000 6,925,000,000  
Consumer, excluding credit card | Home equity | U.S. government-guaranteed      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 0 0  
90 or more days past due and government guaranteed 0 0  
Consumer, excluding credit card | Home equity | No FICO/LTV available      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 767,000,000 885,000,000  
Consumer, excluding credit card | Home equity | Greater than 125% and refreshed FICO scores | Equal to or greater than 660      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 5,000,000 6,000,000  
Consumer, excluding credit card | Home equity | Greater than 125% and refreshed FICO scores | Less than 660      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 2,000,000 1,000,000  
Consumer, excluding credit card | Home equity | 101% to 125% and refreshed FICO scores | Equal to or greater than 660      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 73,000,000 111,000,000  
Consumer, excluding credit card | Home equity | 101% to 125% and refreshed FICO scores | Less than 660      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 23,000,000 38,000,000  
Consumer, excluding credit card | Home equity | 80% to 100% and refreshed FICO scores | Equal to or greater than 660      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 764,000,000 986,000,000  
Consumer, excluding credit card | Home equity | 80% to 100% and refreshed FICO scores | Less than 660      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 236,000,000 326,000,000  
Consumer, excluding credit card | Home equity | Less than 80% and refreshed FICO scores | Equal to or greater than 660      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 21,178,000,000 22,632,000,000  
Consumer, excluding credit card | Home equity | Less than 80% and refreshed FICO scores | Less than 660      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 2,969,000,000 3,355,000,000  
Consumer, excluding credit card | Home equity | Current      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 25,423,000,000 27,611,000,000  
Consumer, excluding credit card | Home equity | 30–149 days past due      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans 365,000,000 453,000,000  
Consumer, excluding credit card | Home equity | 150 or more days past due      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Retained loans $ 229,000,000 $ 276,000,000