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Loans - Consumer, Excluding Credit Card Loan Portfolio, Loan Modifications, Nature and Extent of Modifications (Details) - Consumer, excluding credit card - loan
3 Months Ended
Mar. 31, 2019
Mar. 31, 2018
Financing Receivable, Impaired [Line Items]    
Percentage, sum of items by type, may exceed 100.00%  
Total residential real estate – excluding PCI | Trial Modification    
Financing Receivable, Impaired [Line Items]    
Number of loans modified 1,258 759
Total residential real estate – excluding PCI | Permanent Modification    
Financing Receivable, Impaired [Line Items]    
Number of loans modified 1,550 2,767
Total residential real estate – excluding PCI | Interest rate reduction    
Financing Receivable, Impaired [Line Items]    
Concession granted 78.00% 39.00%
Total residential real estate – excluding PCI | Term or payment extension    
Financing Receivable, Impaired [Line Items]    
Concession granted 68.00% 43.00%
Total residential real estate – excluding PCI | Principal and/or interest deferred    
Financing Receivable, Impaired [Line Items]    
Concession granted 12.00% 36.00%
Total residential real estate – excluding PCI | Principal forgiveness    
Financing Receivable, Impaired [Line Items]    
Concession granted 6.00% 5.00%
Total residential real estate – excluding PCI | Other    
Financing Receivable, Impaired [Line Items]    
Concession granted 60.00% 56.00%
Residential mortgage | Trial Modification    
Financing Receivable, Impaired [Line Items]    
Number of loans modified 737 299
Residential mortgage | Permanent Modification    
Financing Receivable, Impaired [Line Items]    
Number of loans modified 443 969
Residential mortgage | Interest rate reduction    
Financing Receivable, Impaired [Line Items]    
Concession granted 61.00% 20.00%
Residential mortgage | Term or payment extension    
Financing Receivable, Impaired [Line Items]    
Concession granted 88.00% 28.00%
Residential mortgage | Principal and/or interest deferred    
Financing Receivable, Impaired [Line Items]    
Concession granted 27.00% 57.00%
Residential mortgage | Principal forgiveness    
Financing Receivable, Impaired [Line Items]    
Concession granted 6.00% 6.00%
Residential mortgage | Other    
Financing Receivable, Impaired [Line Items]    
Concession granted 36.00% 49.00%
Home equity | Trial Modification    
Financing Receivable, Impaired [Line Items]    
Number of loans modified 521 460
Home equity | Permanent Modification    
Financing Receivable, Impaired [Line Items]    
Number of loans modified 1,107 1,798
Home equity | Interest rate reduction    
Financing Receivable, Impaired [Line Items]    
Concession granted 84.00% 49.00%
Home equity | Term or payment extension    
Financing Receivable, Impaired [Line Items]    
Concession granted 61.00% 51.00%
Home equity | Principal and/or interest deferred    
Financing Receivable, Impaired [Line Items]    
Concession granted 7.00% 25.00%
Home equity | Principal forgiveness    
Financing Receivable, Impaired [Line Items]    
Concession granted 6.00% 5.00%
Home equity | Other    
Financing Receivable, Impaired [Line Items]    
Concession granted 70.00% 60.00%