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Loans - Consumer, Excluding Credit Card Loan Portfolio, Delinquency Statistics Junior Lien Home Equity Loans (Details) - USD ($)
$ in Millions
3 Months Ended
Mar. 31, 2019
Dec. 31, 2018
Mar. 31, 2018
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Loans $ 943,841 $ 969,415 $ 925,611
Consumer, excluding credit card      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Loans 359,715 373,637 $ 373,243
Consumer, excluding credit card | Total      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Loans $ 27,072 $ 28,340  
Total 30 plus day delinquency rate 2.40% 2.57%  
Consumer, excluding credit card | Total | Senior lien      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Percentage of senior liens to total financing receivables 37.00%    
Consumer, excluding credit card | Total | Junior lien      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Loans $ 17,117 $ 17,924  
Total 30 plus day delinquency rate 1.87% 2.00%  
Consumer, excluding credit card | HELOANs | Junior lien      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Loans $ 966 $ 1,030  
Total 30 plus day delinquency rate 2.38% 2.82%  
Consumer, excluding credit card | HELOCs, Within the revolving period | HELOCs      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Open-ended revolving period 10 years    
Consumer, excluding credit card | HELOCs, Within the revolving period | HELOCs | Junior lien      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Loans $ 5,516 $ 5,608  
Total 30 plus day delinquency rate 0.25% 0.25%  
Consumer, excluding credit card | HELOCs, Beyond the revolving period | HELOCs      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Amortization period 20 years    
Consumer, excluding credit card | HELOCs, Beyond the revolving period | HELOCs | Junior lien      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Loans $ 10,635 $ 11,286  
Total 30 plus day delinquency rate 2.66% 2.80%