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Loans - Consumer, Excluding Credit Card Loans, Loan Modifications, New TDRs (Details) - Consumer, excluding credit card - USD ($)
$ in Millions
12 Months Ended
Dec. 31, 2018
Dec. 31, 2017
Dec. 31, 2016
Total residential real estate – excluding PCI      
Financing Receivable, Impaired [Line Items]      
New TDRs $ 687 $ 694 $ 639
Residential mortgage      
Financing Receivable, Impaired [Line Items]      
New TDRs 401 373 254
Home equity      
Financing Receivable, Impaired [Line Items]      
New TDRs $ 286 $ 321 $ 385