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Loans - Consumer, Excluding Credit Card Loan Portfolio, Loan Modifications, New TDRs (Details) - Consumer, excluding credit card - USD ($)
$ in Millions
3 Months Ended 9 Months Ended
Sep. 30, 2018
Sep. 30, 2017
Sep. 30, 2018
Sep. 30, 2017
Total residential real estate – excluding PCI        
Financing Receivable, Impaired [Line Items]        
New TDRs $ 122 $ 139 $ 555 $ 457
Residential mortgage        
Financing Receivable, Impaired [Line Items]        
New TDRs 67 57 314 225
Home equity        
Financing Receivable, Impaired [Line Items]        
New TDRs $ 55 $ 82 $ 241 $ 232