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Loans - Credit Card Loan Portfolio (Details) - USD ($)
$ in Millions
12 Months Ended
Dec. 31, 2016
Dec. 31, 2015
Dec. 31, 2014
Loans and Leases Receivable Disclosure [Line Items]      
Retained $ 889,907 $ 832,792 $ 747,508
Credit card      
Loans and Leases Receivable Disclosure [Line Items]      
Net charge-offs $ 3,442 $ 3,122  
% of net charge-offs to retained loans 2.63% 2.51%  
Retained $ 141,711 $ 131,387  
Total 30 day delinquency rate 1.61% 1.43%  
% of 90 days past due to total retained loans 0.81% 0.72%  
Percentage of portfolio based on carrying value with estimated refreshed FICO scores, Equal to or greater than 660 84.40% 84.40%  
Percentage of portfolio based on carrying value with estimated refreshed FICO scores, Less than 660 14.20% 13.10%  
Percentage of portfolio based on carrying value with estimated refreshed FICO scores, No FICO available 1.40% 2.50%  
Credit card | California      
Loans and Leases Receivable Disclosure [Line Items]      
Retained $ 20,571 $ 18,802  
Credit card | Texas      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 13,220 11,847  
Credit card | New York      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 12,249 11,360  
Credit card | Florida      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 8,585 7,806  
Credit card | Illinois      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 8,189 7,655  
Credit card | New Jersey      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 6,271 5,879  
Credit card | Ohio      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 4,906 4,700  
Credit card | Pennsylvania      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 4,787 4,533  
Credit card | Michigan      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 3,741 3,562  
Credit card | Colorado      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 3,699 3,399  
Credit card | All other      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 55,493 51,844  
Credit card | Current and less than 30 days past due and still accruing      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 139,434 129,502  
Credit card | 30–89 days past due and still accruing      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 1,134 941  
Credit card | 90 or more days past due and still accruing      
Loans and Leases Receivable Disclosure [Line Items]      
Retained $ 1,143 $ 944