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Loans - Consumer, Excluding Credit Card Loans, Loan Modifications, New TDRs (Details) - Consumer, excluding credit card - USD ($)
$ in Millions
12 Months Ended
Dec. 31, 2016
Dec. 31, 2015
Dec. 31, 2014
Total residential real estate – excluding PCI      
Financing Receivable, Impaired [Line Items]      
New TDRs $ 639 $ 668 $ 732
Home equity      
Financing Receivable, Impaired [Line Items]      
New TDRs 385 401 321
Residential mortgage      
Financing Receivable, Impaired [Line Items]      
New TDRs $ 254 $ 267 $ 411