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Loans - Credit Card Portfolio - Impaired Loans (Details) - Credit card loans - Credit card - USD ($)
$ in Millions
3 Months Ended 12 Months Ended
Mar. 31, 2016
Dec. 31, 2015
Mar. 31, 2015
Financing Receivable, Impaired [Line Items]      
Credit card loans with modified payment terms $ 1,217 $ 1,286  
Modified credit card loans that have reverted to pre-modification payment terms 164 179  
Total impaired loans 1,381 1,465  
Allowance for loan losses related to impaired credit card loans 427 460  
Average impaired loans 1,436 1,940  
Interest income on impaired loans 17 23  
Completion of Short Term Modification      
Financing Receivable, Impaired [Line Items]      
Amounts related to short-term modification program 60 $ 66  
Noncompliance with Modified Terms      
Financing Receivable, Impaired [Line Items]      
Modified credit card loans that have reverted to pre-modification payment terms $ 104   $ 113