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Loans - Credit Card Portfolio - Impaired Loans (Details) - Credit card - Credit card loans - USD ($)
$ in Millions
12 Months Ended
Dec. 31, 2015
Dec. 31, 2014
Dec. 31, 2013
Financing Receivable, Impaired [Line Items]      
Credit card loans with modified payments terms $ 1,286 $ 1,775  
Modified credit card loans that have reverted to pre-modification payment terms 179 254  
Total impaired loans 1,465 2,029  
Allowance for loan losses related to credit card impaired loans 460 500  
Average impaired credit card loans 1,710 2,503 $ 3,882
Interest income on impaired credit card loans 82 123 $ 198
Completion of short-term modification      
Financing Receivable, Impaired [Line Items]      
Loans with modified payment terms 66 95  
Noncompliance with modified terms      
Financing Receivable, Impaired [Line Items]      
Modified credit card loans that have reverted to pre-modification payment terms $ 113 $ 159