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Loans - Credit Card Portfolio - Impaired Loans (Details) - Credit card - Credit card loans - USD ($)
$ in Millions
3 Months Ended 9 Months Ended
Sep. 30, 2015
Sep. 30, 2014
Sep. 30, 2015
Sep. 30, 2014
Dec. 31, 2014
Financing Receivable, Impaired [Line Items]          
Credit card loans with modified payment terms $ 1,370   $ 1,370   $ 1,775
Modified credit card loans that have reverted to pre-modification payment terms 193   193   254
Total impaired loans 1,563   1,563   2,029
Allowance for loan losses related to impaired credit card loans 485   485   500
Average impaired loans 1,620 $ 2,342 1,775 $ 2,630  
Interest income on impaired loans 20 $ 29 64 $ 97  
Completion of Short Term Modification          
Financing Receivable, Impaired [Line Items]          
Amounts related to short-term modification program 71   71   95
Noncompliance with Modified Terms          
Financing Receivable, Impaired [Line Items]          
Modified credit card loans that have reverted to pre-modification payment terms $ 122   $ 122   $ 159