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CONSOLIDATED BALANCE SHEETS (Parenthetical) (USD $)
Share data in Thousands, except Per Share data, unless otherwise specified
Sep. 30, 2013
Dec. 31, 2012
Statement of Financial Position [Abstract]    
Allowance for Doubtful Accounts Receivable, Current $ 151,000,000 $ 158,000,000
Customer relationships, accumulated amortization (in dollars) 3,370,000,000 2,524,000,000
Other intangible assets, accumulated amortization (in dollars) $ 1,290,000,000 $ 986,000,000
Preferred stock-non-redeemable, par value (in dollars per share) $ 25 $ 25
Preferred stock-non-redeemable, authorized shares (shares) 2,000 2,000
Preferred stock-non-redeemable, issued shares (shares) 7 7
Preferred stock-non-redeemable, outstanding shares (shares) 7 7
Common stock, par value (in dollars per share) $ 1.00 $ 1.00
Common stock, authorized shares (shares) 1,600,000 1,600,000
Common stock, shares, issued (shares) 593,497 625,658
Common Stock, Shares, Outstanding 593,497 625,658