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Segment Information (Details 2) (USD $)
In Millions, unless otherwise specified
3 Months Ended 9 Months Ended
Sep. 30, 2013
Sep. 30, 2012
Sep. 30, 2013
category
Sep. 30, 2012
Operating revenues by products and services        
Number of groups of products and services (categories)     4  
Number of groups of products and services included in segment revenue (categories)     3  
Other operating revenue $ 4,515 $ 4,571 $ 13,553 $ 13,793
Surcharge amount on customers' bills     368 398
Strategic services
       
Operating revenues by products and services        
Other operating revenue 2,189 2,101 6,495 6,237
Legacy services
       
Operating revenues by products and services        
Other operating revenue 1,915 2,045 5,834 6,284
Data integration
       
Operating revenues by products and services        
Other operating revenue 163 168 470 483
Other
       
Operating revenues by products and services        
Other operating revenue $ 248 $ 257 $ 754 $ 789