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Goodwill (Details) (USD $)
In Millions, unless otherwise specified
3 Months Ended 9 Months Ended
Sep. 30, 2013
Mar. 31, 2013
Sep. 30, 2012
Sep. 30, 2013
Sep. 30, 2012
Jan. 03, 2013
Dec. 31, 2012
Goodwill              
Prior Period Reclassification Adjustment   $ 170          
Impairment of goodwill (Note 2) (1,100)   0 (1,100) 0    
Goodwill 20,637     20,637   21,732 21,732
Consumer
             
Goodwill              
Goodwill 10,379     10,379   10,379  
Business
             
Goodwill              
Goodwill 6,413     6,413   6,413  
Wholesale
             
Goodwill              
Goodwill 3,283     3,283   3,283  
Data hosting
             
Goodwill              
Goodwill $ 562     $ 562   $ 1,657