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Severance and Leased Real Estate (Details) (USD $)
In Millions, unless otherwise specified
3 Months Ended
Mar. 31, 2012
Y
Dec. 31, 2011
Severance
   
Restructuring reserve    
Balance at the beginning of the period $ 37  
Accrued to expense 57  
Payments, net (29)  
Reversals and adjustments (3)  
Balance at the end of the period 62  
Real estate
   
Restructuring reserve    
Balance at the beginning of the period 153  
Accrued to expense 1  
Payments, net (4)  
Balance at the end of the period 150  
Current portion of leased real estate accrual 30 27
Noncurrent portions of leased real estate accrual $ 120 $ 126
Weighted average lease terms (in years) 9.3  
Real estate | Minimum
   
Restructuring reserve    
Remaining lease terms (in years) 0.1  
Real estate | Maximum
   
Restructuring reserve    
Remaining lease terms (in years) 13.8